HP ENVY 17-3200 HP ENVY 17 - Maintenance and Service Guide
HP ENVY 17-3200 Manual
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- HP ENVY 17-3200 | HP ENVY 17 - Maintenance and Service Guide - Page 1
HP ENVY 17 Maintenance and Service Guide - HP ENVY 17-3200 | HP ENVY 17 - Maintenance and Service Guide - Page 2
in the U.S. and other countries. Microsoft, Windows, and Windows Vista are U.S. registered trademarks of Microsoft Corporation. The information contained herein is subject to change without notice. The only warranties for HP products and services are set forth in the express warranty statements - HP ENVY 17-3200 | HP ENVY 17 - Maintenance and Service Guide - Page 3
Safety warning notice WARNING! To reduce the possibility of heat-related injuries or of overheating the device, do not place the device directly on your lap or obstruct the device air vents. Use the device - HP ENVY 17-3200 | HP ENVY 17 - Maintenance and Service Guide - Page 4
iv Safety warning notice ENWW - HP ENVY 17-3200 | HP ENVY 17 - Maintenance and Service Guide - Page 5
Table of contents 1 Product description ...1 2 External component identification 7 Display ...7 Buttons and speakers ...9 Keys ...10 Lights ...11 Imagepad ...12 Front ...12 Left side ...13 Right side ...14 Bottom ...16 3 Illustrated parts catalog 17 Service tag ...18 Computer major components 19 - HP ENVY 17-3200 | HP ENVY 17 - Maintenance and Service Guide - Page 6
84 Restoring factory settings in Setup Utility 85 Exiting Setup Utility 85 Updating the BIOS 85 Determining the BIOS version 86 Downloading a BIOS update 86 Using System Diagnostics ...87 6 Specifications ...89 Computer specifications ...89 17.3-in, LED, WVA AntiGlare display specifications 90 - HP ENVY 17-3200 | HP ENVY 17 - Maintenance and Service Guide - Page 7
Backup and Restore 98 Using Windows system restore points 98 When to create restore points 98 Create a system restore point 99 Restore to a previous date and time 99 8 Power cord set requirements 101 Requirements for all countries 101 Requirements for specific countries and regions 101 - HP ENVY 17-3200 | HP ENVY 17 - Maintenance and Service Guide - Page 8
viii ENWW - HP ENVY 17-3200 | HP ENVY 17 - Maintenance and Service Guide - Page 9
Category Product Name Processors Chipset Graphics Description HP ENVY 17 Intel® Quad Core® i7-3820QM Intel 7 series express chipset HM76 platform controller hub (PCH) Intel 6 series express chipset HM65 PCH Intel graphics: Intel HD Graphics ATi Discrete PCI Express X8 graphics: AMD Radeon - HP ENVY 17-3200 | HP ENVY 17 - Maintenance and Service Guide - Page 10
Support for BD playback with PX5 muxless switchable graphics, HD decode, and DX11 on computer models equipped with a 2D display assembly ● 17.3-in, 3D, full high-definition (FHD), light-emitting diode (LED), AntiGlare (1920×1080) WVA display; typical brightness: 400 nits at 72% color gamut ● 17 - HP ENVY 17-3200 | HP ENVY 17 - Maintenance and Service Guide - Page 11
hybrid ● 500-GB, 7200-rpm, 9.5-mm ● 320-GB, 7200-rpm, 9.5-mm Supports the following hard drive/mSATA drive combination configurations: ● 1-TB, 5400-rpm, 12.7-mm hard button on keyboard SATA 12.7-mm slot load (does not support 8-cm media) Supports the following optical drives: ● Blu-ray ROM DVD±RW - HP ENVY 17-3200 | HP ENVY 17 - Maintenance and Service Guide - Page 12
of wireless module Two WLAN antennas built into display assembly Supports the following WLAN formats: ● Intel Centrino Advanced-N 6235 WLAN module ● Intel Centrino Advanced-N 6230 WLAN module ● Intel Centrino Ultimate-N 6300 WLAN module External media card Push-push insertion/removal HP Multi - HP ENVY 17-3200 | HP ENVY 17 - Maintenance and Service Guide - Page 13
and HDMI ports support 2 external displays in extend and mirror modes. ● HDMI v1.4a supporting up to 1920×1200 @ 60-Hz with HDCP key ● RJ-45 (Ethernet) ● USB 3.0 and USB 2.0 ports (all USB ports support USB sleep and charge) NOTE: HP ENVY 17 model numbers 17-3200 through 17-3299 are equipped - HP ENVY 17-3200 | HP ENVY 17 - Maintenance and Service Guide - Page 14
system Serviceability Description Preinstalled: ● Windows 7 Home Premium (64-bit) ● Windows 7 Professional (64-bit) ● Windows 7 Ultimate (64-bit) End-user replaceable parts: ● AC adapter ● Hard drives (2) ● Memory modules (2) ● mSATA drive ● Optical drive ● Solid-state drive ● Subwoofer ● Wireless - HP ENVY 17-3200 | HP ENVY 17 - Maintenance and Service Guide - Page 15
Description Send and receive networking signals using up to 2 integrated antennas to a local wireless router or hub. Detects your presence in front of the computer and turns the radiance backlight keyboard feature and the display off or on based on your proximity to the computer. NOTE: To make sure - HP ENVY 17-3200 | HP ENVY 17 - Maintenance and Service Guide - Page 16
the antennas and IR emitters free from obstructions. To see wireless regulatory notices, see the section of the Regulatory, Safety, and Environmental Notices that applies to your country or region. These notices are located in Help and Support. 8 Chapter 2 External component identification ENWW - HP ENVY 17-3200 | HP ENVY 17 - Maintenance and Service Guide - Page 17
briefly to exit Hibernation. If the computer has stopped responding and Windows shutdown procedures are ineffective, press and hold the power button for your power settings, select Start > Control Panel > System and Security > Power Options, or refer to the HP Notebook Reference Guide. Produce sound - HP ENVY 17-3200 | HP ENVY 17 - Maintenance and Service Guide - Page 18
the key is pressed in combination with the esc key, system information is displayed. ● When the key is pressed in combination with the b key, Beats Audio is enabled or disabled. Displays the Windows Start menu. Execute frequently used system functions. Enables or disables Beats Audio when pressed - HP ENVY 17-3200 | HP ENVY 17 - Maintenance and Service Guide - Page 19
is in the Sleep state. ● Off: The computer is off or in Hibernation. ● White: An integrated wireless device, such as a wireless local area network (WLAN) device, is enabled. ● Amber: All wireless devices are disabled. ● Amber: Speaker sound is off. ● Off: Speaker sound is on. ENWW Lights 11 - HP ENVY 17-3200 | HP ENVY 17 - Maintenance and Service Guide - Page 20
Imagepad Item (1) (2) (3) (4) (5) Front Component Imagepad light Imagepad on/off button Left Imagepad button Imagepad zone Right Imagepad button Component Stereo speakers (4) Description ● Amber: The Imagepad is off. ● Off: The Imagepad is on. Quickly double-tap this button to turn the Imagepad - HP ENVY 17-3200 | HP ENVY 17 - Maintenance and Service Guide - Page 21
Left side Item (1) (2) (3) (4) (5) Component Optical drive USB 3.0 ports (2) Audio-in (microphone) jack Audio-out (headphone) jacks (4) Security cable slot Description Reads and writes to an optical disc. CAUTION: To reduce the risk of damaging the computer, do not insert smaller (8 cm diameter) - HP ENVY 17-3200 | HP ENVY 17 - Maintenance and Service Guide - Page 22
Volume dial RJ-45 (network) jack Description Supports the following digital card formats: ● MultiMediaCard For information on HP ProtectSmart Hard Drive Protection, refer to the HP Notebook Reference Guide. ● White: device. Connect optional digital display devices, such as highperformance monitors - HP ENVY 17-3200 | HP ENVY 17 - Maintenance and Service Guide - Page 23
AC adapter light (11) Power connector Description ● White: The computer is connected to external power, and the battery is fully charged. ● Amber: The computer is connected to external power, and the battery is charging. ● Blinking amber: The computer is connected to external power, and there is - HP ENVY 17-3200 | HP ENVY 17 - Maintenance and Service Guide - Page 24
/hard drive cover Vent Release latch Service access cover HP Triple Bass Reflex Subwoofer Description Provides access to the following components: ● battery ● primary hard drive ● secondary hard drive ● wireless audio module Enables airflow to cool internal components. NOTE: The computer fan starts - HP ENVY 17-3200 | HP ENVY 17 - Maintenance and Service Guide - Page 25
3 Illustrated parts catalog ENWW 17 - HP ENVY 17-3200 | HP ENVY 17 - Maintenance and Service Guide - Page 26
components. The part number helps a service technician to determine what components and parts are needed. This number describes the duration of the warranty period for the computer. This is the alphanumeric identifier used to locate documents, drivers, and support for the computer. 18 Chapter - HP ENVY 17-3200 | HP ENVY 17 - Maintenance and Service Guide - Page 27
Computer major components ENWW Computer major components 19 - HP ENVY 17-3200 | HP ENVY 17 - Maintenance and Service Guide - Page 28
Spare part number Display assembly (includes display panel cable, webcamera/microphone module and cable, and 2 wireless antenna cables and transceivers): 17.3-in, FHD, AG, LED, FG, 3D display assembly in natural silver finish 665913-001 17.3-in, FHD, AG, LED, FG, 3D display assembly in natural - HP ENVY 17-3200 | HP ENVY 17 - Maintenance and Service Guide - Page 29
replacement thermal material): Equipped with the Intel HM76 chipset and 7850M graphics subsystem for use only on 689999-001 computer models equipped with a 3D display assembly Equipped with the Intel HM76 chipset and 7850M graphics subsystem for use only on 689998-001 computer models equipped with - HP ENVY 17-3200 | HP ENVY 17 - Maintenance and Service Guide - Page 30
(16) (17) (18) cache, 1333-MHz FSB, 35 W 653341-001 Fan/heat sink assembly (includes replacement thermal material): For use only -Layer FX Combo Drive 665918-001 RTC battery (includes cable) 651948-001 WLAN module: Wireless audio module 668115-001 22 Chapter 3 Illustrated parts catalog ENWW - HP ENVY 17-3200 | HP ENVY 17 - Maintenance and Service Guide - Page 31
mSATA drive: 128-GB mSATA drive 665931-001 80-GB mSATA drive 665932-001 Accessory Cover Kit, includes: 665924-001 Battery/hard drive cover (includes 3 rubber feet) Service access cover (includes 2 rubber feet and battery/hard drive cover release mechanism) ENWW Computer major components 23 - HP ENVY 17-3200 | HP ENVY 17 - Maintenance and Service Guide - Page 32
Accessory Cover Kit Item (1) (2) Component Spare part number Accessory Cover Kit includes: 665924-001 Battery/hard drive cover (includes 3 rubber feet) Service access cover (includes 2 rubber feet and battery/hard drive cover release mechanism) 24 Chapter 3 Illustrated parts catalog ENWW - HP ENVY 17-3200 | HP ENVY 17 - Maintenance and Service Guide - Page 33
Mass storage devices Item (1) (2a) (2b) (2c) (3) Component Hard drive (does not include hard drive bracket, cables, or screws): 1-TB, 5400-rpm, 12.7-mm 750-GB, 7200-rpm, 9.5-mm 750-GB, 7200-rpm, 9.5-mm hybrid 500-GB, 7200-rpm, 9.5-mm 320-GB, 7200-rpm, 9.5-mm Hard Drive Hardware Kit, includes: - HP ENVY 17-3200 | HP ENVY 17 - Maintenance and Service Guide - Page 34
state drive 256-GB solid-state drive 160-GB solid-state drive Miscellaneous parts Component 120-W HP Smart AC adapter (PFC RC/V 3-wire) Bluetooth module 4.0 EDR (where is Bluetooth module cable spared??) 17-in. protective cover 3D glasses with extra nose pieces HDMI-to-VGA adapter Power cord (3-pin - HP ENVY 17-3200 | HP ENVY 17 - Maintenance and Service Guide - Page 35
hard drive bracket, cables, or screws) 645156-001 120-W HP Smart AC adapter (PFC RC/V 3-wire) 651948-001 RTC battery (includes cable) 652972-001 2-GB memory module (PC3, includes 5 rubber feet) 665906-001 17-in. protective cover 665907-001 Power connector cable ENWW Sequential part number - HP ENVY 17-3200 | HP ENVY 17 - Maintenance and Service Guide - Page 36
Spare part number Description 665908-001 Fan/heat sink assembly for use on computer display panel cable, webcamera/microphone module and cable, and 2 wireless antenna cables and transceivers) 665912-001 17.3-in, FHD, AG, LED, FG, 2D display assembly in natural silver finish (includes display - HP ENVY 17-3200 | HP ENVY 17 - Maintenance and Service Guide - Page 37
cable) 665924-001 Accessory Cover Kit (includes the battery/hard drive cover and the service access cover) NOTE: See Accessory Cover Kit on and 6770M graphics subsystem for use only on computer models equipped with a 3D display assembly (includes 1 GB of discrete graphics subsystem memory - HP ENVY 17-3200 | HP ENVY 17 - Maintenance and Service Guide - Page 38
668115-001 Wireless audio module 668993-001 17.3-in, HD, AG, LED, FG, 2D display assembly in cable, or screws) 689993-001 Fan/heat sink assembly for use on computer models graphics subsystem for use only on computer models equipped with a 2D display assembly (includes 1 GB of discrete graphics - HP ENVY 17-3200 | HP ENVY 17 - Maintenance and Service Guide - Page 39
number Description 689999-001 System board equipped with the Intel HM76 chipset and 7850M graphics subsystem for use only on computer models equipped with a 3D display assembly (includes 1 GB of discrete graphics subsystem memory and replacement thermal material) 690000-001 Top cover for use on - HP ENVY 17-3200 | HP ENVY 17 - Maintenance and Service Guide - Page 40
32 Chapter 3 Illustrated parts catalog ENWW - HP ENVY 17-3200 | HP ENVY 17 - Maintenance and Service Guide - Page 41
plastic parts. Use care when handling the plastic parts. Apply pressure only at the points designated in the maintenance instructions. Cables and connectors CAUTION: When servicing the computer, be sure that cables are placed in their proper locations during the reassembly process. Improper cable - HP ENVY 17-3200 | HP ENVY 17 - Maintenance and Service Guide - Page 42
Drive handling CAUTION: Drives are fragile components that must be handled with care. To prevent damage to the computer, damage to a drive, or loss of information, observe these precautions: Before removing or inserting a hard drive, shut down the computer. If you are unsure whether the computer is - HP ENVY 17-3200 | HP ENVY 17 - Maintenance and Service Guide - Page 43
CAUTION: To prevent damage to the computer when you are removing or installing internal components, observe these precautions: Keep components in their electrostatic-safe containers until you are ready to install them. Before touching an electronic component, discharge static electricity by using - HP ENVY 17-3200 | HP ENVY 17 - Maintenance and Service Guide - Page 44
material. ● Use a wrist strap connected to a properly grounded work surface and use properly grounded tools and equipment. ● Use conductive field service tools, such as cutters, screwdrivers, and vacuums. ● When fixtures must directly contact dissipative surfaces, use fixtures made only of static - HP ENVY 17-3200 | HP ENVY 17 - Maintenance and Service Guide - Page 45
with ground cords of one megohm resistance ● Static-dissipative tables or floor mats with hard ties to the ground ● Field service kits ● Static awareness labels ● Material-handling packages ● Nonconductive plastic bags, tubes, or boxes ● Metal tote boxes ● Electrostatic voltage levels and - HP ENVY 17-3200 | HP ENVY 17 - Maintenance and Service Guide - Page 46
information, provide the computer serial number and model number provided on the service tag. The battery must be removed to access the service tag. See Battery on page 39 for battery removal procedures. Item (1) (2) (3) Component Product name Serial number (s/n) Part number/Product number - HP ENVY 17-3200 | HP ENVY 17 - Maintenance and Service Guide - Page 47
drivers, and support for the computer. Battery Description (9-cell, 91-Wh, 4.1-Ah, Li-ion) battery battery/hard drive cover (2). The battery/hard drive cover is included in the Accessory Cover Kit, spare part number 665924-001. 2. Remove the six Phillips PM2.0×3.7 screws (1) that secure the service - HP ENVY 17-3200 | HP ENVY 17 - Maintenance and Service Guide - Page 48
service access cover (3). The service access cover is included in the Accessory Cover Kit, spare part number 665924-001. 5. Release the shielding (1) that covers the battery cable and connector. (The shielding is attached to the base enclosure with double-sided adhesive.) 6. Disconnect the battery - HP ENVY 17-3200 | HP ENVY 17 - Maintenance and Service Guide - Page 49
first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer. 4. Disconnect the battery cable from the system board (see Battery on page 39). Remove the subwoofer: 1. Disconnect the subwoofer cable (1) from the system board. 2. Remove the three Phillips PM2 - HP ENVY 17-3200 | HP ENVY 17 - Maintenance and Service Guide - Page 50
power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer. 4. Disconnect the battery cable from the system board (see Battery on page 39). 42 Chapter 4 Removal and replacement procedures ENWW - HP ENVY 17-3200 | HP ENVY 17 - Maintenance and Service Guide - Page 51
Remove the optical drive: 1. Release the zero insertion force (ZIF) connector (1) to which the optical drive connector cable is connected, and then disconnect the cable (2) from the connector. 2. Remove the four Phillips PM2.5×3.7 screws (1) that secure the optical drive to the computer. 3. Remove - HP ENVY 17-3200 | HP ENVY 17 - Maintenance and Service Guide - Page 52
by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer. 4. Disconnect the battery cable from the system board (see Battery on page 39). Remove the memory module: 1. Spread the retaining tabs (1) on each side of the memory module slot to release - HP ENVY 17-3200 | HP ENVY 17 - Maintenance and Service Guide - Page 53
2. Remove the memory module (2) by pulling it away from the slot at an angle. Reverse this procedure to install a memory module. ENWW Component replacement procedures 45 - HP ENVY 17-3200 | HP ENVY 17 - Maintenance and Service Guide - Page 54
the AC adapter from the computer. 4. Disconnect the battery cable from the system board (see Battery on page 39). Remove the RTC battery: 1. Disconnect the RTC battery cable (1) from the system board. 2. Remove the RTC battery (2). (The RTC battery is attached to the system board with doublesided - HP ENVY 17-3200 | HP ENVY 17 - Maintenance and Service Guide - Page 55
by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer. 4. Disconnect the battery cable from the system board (see Battery on page 39). Remove the mSATA drive: 1. Remove the Phillips PM2.0×2.8 screw that secures the mSATA drive to the computer - HP ENVY 17-3200 | HP ENVY 17 - Maintenance and Service Guide - Page 56
wireless devices in your country or region. If you replace the module and then receive a warning message, remove the module to restore device functionality, and then contact technical support the battery cable from the system board (see Battery on page 39). 48 Chapter 4 Removal - HP ENVY 17-3200 | HP ENVY 17 - Maintenance and Service Guide - Page 57
Remove the WLAN module: 1. Disconnect the WLAN antenna cables from the terminals on the WLAN module. NOTE: The 1/black WLAN antenna cable is connected to the WLAN module 1/Main terminal. The 2/gray WLAN antenna cable is connected to the WLAN module 2/Aux terminal. If a third antenna cable is present - HP ENVY 17-3200 | HP ENVY 17 - Maintenance and Service Guide - Page 58
3. Remove the WLAN module by pulling the module away from the slot at an angle. NOTE: If a WLAN antenna cable is not connected to a terminal on the WLAN module, a protective sleeve must be installed on the antenna connector, as shown in the following illustration. Reverse this procedure to install - HP ENVY 17-3200 | HP ENVY 17 - Maintenance and Service Guide - Page 59
by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer. 4. Disconnect the battery cable from the system board (see Battery on page 39). Remove the hard drive: 1. Disconnect the hard drive cable (1) from the system board. 2. Release the hard drive - HP ENVY 17-3200 | HP ENVY 17 - Maintenance and Service Guide - Page 60
4. Use the tab (4) on the hard drive bracket to remove the hard drive from the hard drive bay. 52 Chapter 4 Removal and replacement procedures ENWW - HP ENVY 17-3200 | HP ENVY 17 - Maintenance and Service Guide - Page 61
5. If it is necessary to replace the hard drive cable (1), screws (2), or bracket (3), remove and replace the components. The bracket, cable, and screws are available in the Hard Drive Hardware Kit, spare part number 665909-001. Reverse this procedure to reassemble and install the hard drive. ENWW - HP ENVY 17-3200 | HP ENVY 17 - Maintenance and Service Guide - Page 62
then unplugging the AC adapter from the computer. 4. Disconnect the battery cable from the system board (see Battery on page 39). 5. Remove the hard drive (see Hard drive on page 51). Remove the wireless audio module: 1. Disconnect the wireless audio module antenna cables from the terminals on the - HP ENVY 17-3200 | HP ENVY 17 - Maintenance and Service Guide - Page 63
audio module by pulling the module away from the slot at an angle. NOTE: If the wireless audio module antenna cables are not connected to the terminals on the wireless audio module, protective sleeves must be installed on the antenna connectors, as shown in the following illustration. Reverse - HP ENVY 17-3200 | HP ENVY 17 - Maintenance and Service Guide - Page 64
from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer. 4. Remove the battery (see Battery on page 39). 5. Remove the subwoofer (see Subwoofer on page 41). 6. Remove the hard drive (see Hard drive on page 51). When replacing the - HP ENVY 17-3200 | HP ENVY 17 - Maintenance and Service Guide - Page 65
2. Release the ZIF connector to which the TouchPad cable (2) is attached, and then disconnect the cable from the system board. 3. Remove the eightteen Phillips PM2.5×6.6 screws that secure the top cover to the computer. ENWW Component replacement procedures 57 - HP ENVY 17-3200 | HP ENVY 17 - Maintenance and Service Guide - Page 66
the three Phillips PM2.0×3.6 screws (1) and the eleven Phillips PM2.5×3.2 broad head screws (2) that secure the top cover to the computer. 5. Turn the computer display-side up, with the front toward you. 6. Open the computer as far as it will open. 7. Lift the front edge of the top cover (1) until - HP ENVY 17-3200 | HP ENVY 17 - Maintenance and Service Guide - Page 67
from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer. 4. Remove the battery (see Battery on page 39), and then remove the following components: a. Subwoofer (see Subwoofer on page 41) b. Hard drive (see Hard drive on page 51 - HP ENVY 17-3200 | HP ENVY 17 - Maintenance and Service Guide - Page 68
4. Remove the keyboard bracket (4). The keyboard bracket is available using the following spare part numbers: ● 689994-001 - For use only on computer models with USB 3.0 capability ● 665910-001 - For use only on computer models with USB 2.0 capability 5. Release the keyboard light cable (1) from - HP ENVY 17-3200 | HP ENVY 17 - Maintenance and Service Guide - Page 69
from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer. 4. Remove the battery (see Battery on page 39), and then remove the following components: a. Subwoofer (see Subwoofer on page 41) b. Hard drive (see Hard drive on page 51 - HP ENVY 17-3200 | HP ENVY 17 - Maintenance and Service Guide - Page 70
Remove the audio/USB board: 1. Disconnect the following the following cables from the audio/USB board: (1) Audio/USB ZIF cable (included in the audio/USB board spare part kit) (2) Audio/USB cable (included in the audio/USB board spare part kit) (3) Front speaker cable 2. Remove the Phillips PM2 - HP ENVY 17-3200 | HP ENVY 17 - Maintenance and Service Guide - Page 71
4. If it is necessary to replace the audio/USB board cable: a. Disconnect the audio/USB board cable (1) from the audio/USB board and system board. b. Release the audio/USB board cable through the opening (2) in the base enclosure. c. Remove the audio/USB board cable by lifting the cable through the - HP ENVY 17-3200 | HP ENVY 17 - Maintenance and Service Guide - Page 72
from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer. 4. Remove the battery (see Battery on page 39), and then remove the following components: a. Subwoofer (see Subwoofer on page 41) b. Hard drive (see Hard drive on page 51 - HP ENVY 17-3200 | HP ENVY 17 - Maintenance and Service Guide - Page 73
from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer. 4. Remove the battery (see Battery on page 39), and then remove the following components: a. Subwoofer (see Subwoofer on page 41) b. Hard drive (see Hard drive on page 51 - HP ENVY 17-3200 | HP ENVY 17 - Maintenance and Service Guide - Page 74
Remove the Card Reader board: 1. Remove the two Phillips PM2.5×6.4 shoulder screws (1) that secure the front speakers to the base enclosure. 2. Remove the front speakers (2). NOTE: When removing the front speakers, make note of the location of the two isolators (3) that are installed in the screw - HP ENVY 17-3200 | HP ENVY 17 - Maintenance and Service Guide - Page 75
from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer. 4. Remove the battery (see Battery on page 39), and then remove the following components: a. Subwoofer (see Subwoofer on page 41) b. Hard drive (see Hard drive on page 51 - HP ENVY 17-3200 | HP ENVY 17 - Maintenance and Service Guide - Page 76
from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer. 4. Remove the battery (see Battery on page 39), and then remove the following components: a. Subwoofer (see Subwoofer on page 41) b. Hard drive (see Hard drive on page 51 - HP ENVY 17-3200 | HP ENVY 17 - Maintenance and Service Guide - Page 77
from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer. 4. Remove the battery (see Battery on page 39), and then remove the following components: a. Subwoofer (see Subwoofer on page 41) b. Hard drive (see Hard drive on page 51 - HP ENVY 17-3200 | HP ENVY 17 - Maintenance and Service Guide - Page 78
system board: ● Memory module (see Memory module on page 44) ● RTC battery (see RTC battery on page 46) ● mSATA drive (see mSATA drive on page 47) ● WLAN module (see WLAN module on page 48) ● Wireless audio module (see Wireless audio module on page 54) ● Top speaker (see Top speaker on page 69 - HP ENVY 17-3200 | HP ENVY 17 - Maintenance and Service Guide - Page 79
Power connector cable on page 73) ● Fan/heat sink assembly (see Fan/heat sink assembly on page 74) ● Processor (see Processor on page 77) Remove the system board: 1. Disconnect the following cables from the system board: (1) Display panel cable and display function cable (2) Power button board cable - HP ENVY 17-3200 | HP ENVY 17 - Maintenance and Service Guide - Page 80
3. Remove the two Phillips PM2.5×4.5 screws (2) that secure the system board to the base enclosure. 4. Lift the front edge of the system board (1) until it rests at an angle. 5. Remove the system board (2) by sliding it up and to the forward at an angle. Reverse this procedure to install the - HP ENVY 17-3200 | HP ENVY 17 - Maintenance and Service Guide - Page 81
from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer. 4. Remove the battery (see Battery on page 39), and then remove the following components: a. Subwoofer (see Subwoofer on page 41) b. Hard drive (see Hard drive on page 51 - HP ENVY 17-3200 | HP ENVY 17 - Maintenance and Service Guide - Page 82
conservation configurations, battery fast charging, and software requirements. Exhaust air is displaced through the ventilation grill located on the left side of the computer. Before removing the fan/heat sink assembly, follow these steps: 1. Shut down the computer. If you are unsure whether the - HP ENVY 17-3200 | HP ENVY 17 - Maintenance and Service Guide - Page 83
thermal material locations. ● Thermal paste is used on the processor (1) and the heat sink section (2) that services it ● Thermal paste is used on the graphics subsystem chip (3) and the heat sink section (4) that services it ● Thermal pads are used on the system board capacitors (5) and the - HP ENVY 17-3200 | HP ENVY 17 - Maintenance and Service Guide - Page 84
Reverse this procedure to install the fan/heat sink assembly. 76 Chapter 4 Removal and replacement procedures ENWW - HP ENVY 17-3200 | HP ENVY 17 - Maintenance and Service Guide - Page 85
from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer. 4. Remove the battery (see Battery on page 39), and then remove the following components: a. Subwoofer (see Subwoofer on page 41) b. Hard drive (see Hard drive on page 51 - HP ENVY 17-3200 | HP ENVY 17 - Maintenance and Service Guide - Page 86
d. System board (see System board on page 70) e. Fan/heat sink assembly (see Fan/heat sink assembly on page 74) Remove the processor: 1. Turn the processor locking screw (1) one-half turn counterclockwise, until you hear a click. 2. Lift the processor (2) straight - HP ENVY 17-3200 | HP ENVY 17 - Maintenance and Service Guide - Page 87
wireless antenna cables and transceivers. Description 17.3-in, FHD, AG, LED, FG, 3D display assembly in natural silver finish 17.3-in, FHD, AG, LED, FG, 3D display unplugging the AC adapter from the computer. 4. Remove the battery (see Battery on page 39). 5. Remove the subwoofer (see Subwoofer on - HP ENVY 17-3200 | HP ENVY 17 - Maintenance and Service Guide - Page 88
4. Release the WLAN module antenna cables (2) from the clips and routing channel built into the base enclosure. 5. Turn the computer display side up, with the front toward you. 6. Open the computer as far as it will open. 7. Release the WLAN module antenna cables from the openings (1) - HP ENVY 17-3200 | HP ENVY 17 - Maintenance and Service Guide - Page 89
9. Release the wireless audio module antenna cables (4) from the opening built into the base enclosure. 10. Remove the four Phillips PM2.5×4.5 screws (1) that secure the display assembly to the computer. 11. Remove the display assembly (2). Reverse this procedure to install the display assembly. - HP ENVY 17-3200 | HP ENVY 17 - Maintenance and Service Guide - Page 90
82 Chapter 4 Removal and replacement procedures ENWW - HP ENVY 17-3200 | HP ENVY 17 - Maintenance and Service Guide - Page 91
Setup Utility Setup Utility, or Basic Input/Output System (BIOS), controls communication between all the input and output devices on the system (such as disk drives, display, keyboard, mouse, and printer). Setup Utility includes settings for the types of peripherals installed, the startup sequence - HP ENVY 17-3200 | HP ENVY 17 - Maintenance and Service Guide - Page 92
Startup Menu" message is displayed at the bottom of the the on-screen instructions. 2. Press f10 to follow the on- screen instructions. - or - Use then follow the on- screen instructions. - or - Use the restarts. Displaying system displayed. 3. To exit Setup Utility without changing any settings - HP ENVY 17-3200 | HP ENVY 17 - Maintenance and Service Guide - Page 93
Updated versions of the BIOS may be available on the HP Web site. Most BIOS updates on the HP Web site are packaged in compressed files called SoftPaqs. Some download packages contain a file named Readme.txt, which contains information regarding installing and troubleshooting the file. ENWW Using - HP ENVY 17-3200 | HP ENVY 17 - Maintenance and Service Guide - Page 94
any device, cable, or cord. 1. Windows 7-Select Start > Help and Support > Maintain. Windows XP-Select Start > Help and Support, and then select the software and drivers update. 2. Follow the on-screen instructions to identify your computer and access the BIOS update you want to download. 3. At - HP ENVY 17-3200 | HP ENVY 17 - Maintenance and Service Guide - Page 95
, contact HP support to report the issue and purchase a replacement battery. You can also view system information and error logs in the System Diagnostics window. To start System Diagnostics: 1. Turn on or restart the computer. While the "Press the ESC key for Startup Menu" message is displayed in - HP ENVY 17-3200 | HP ENVY 17 - Maintenance and Service Guide - Page 96
88 Chapter 5 Setup Utility (BIOS) and System Diagnostics ENWW - HP ENVY 17-3200 | HP ENVY 17 - Maintenance and Service Guide - Page 97
6 Specifications Computer specifications Metric U.S. Dimensions Width 41.60 cm 16.38 in Depth 27.10 cm 10.67 in Height 3.26 cm 1.28 in Weight 3.40 kg 7.5 lb Input power Operating voltage and current 19.5 V dc @ 6.5 A - 120 W Temperature Operating 5°C to 35°C 41°F to 95°F - HP ENVY 17-3200 | HP ENVY 17 - Maintenance and Service Guide - Page 98
LED, WVA AntiGlare display specifications Dimensions Height Width Diagonal Number of colors 17.3-in, LED, AntiGlare, 3D, FHD and 17.3-in, LED, AntiGlare, FHD 17.3-in, LED, AntiGlare, HD+ Contrast ratio Brightness 17.3-in, LED, AntiGlare, 3D, FHD 17.3-in, LED, AntiGlare, FHD 17.3-in, LED, AntiGlare - HP ENVY 17-3200 | HP ENVY 17 - Maintenance and Service Guide - Page 99
(maximum) 97 MB/sec 97 MB/sec 1.1 GB/sec 1.1 GB/sec Security ATA security ATA security ATA security ATA security Seek times (typical read, including setting) Single track 2.0 ms 2.0 ms 1.5 ms 1.5 ms Average (read/write) 12/16 ms 12/16 ms 11/13 ms 11/13 ms Maximum 21 ms 22 - HP ENVY 17-3200 | HP ENVY 17 - Maintenance and Service Guide - Page 100
92 Chapter 6 Specifications ENWW - HP ENVY 17-3200 | HP ENVY 17 - Maintenance and Service Guide - Page 101
Recovering a program or driver Restore In the event of hard drive failure, to restore your system to its factory image you must use a set of recovery discs or partition is present, a Recovery drive is listed in the window. CAUTION: HP Recovery Manager (partition, or discs/flash drive) restores only - HP ENVY 17-3200 | HP ENVY 17 - Maintenance and Service Guide - Page 102
Manager, you will be prompted to continue the backup creation process. To create a set of recovery discs or a recovery flash drive: 1. Select Start > All Programs > HP > HP Recovery Manager > HP Recovery Media Creation. 2. Follow the on-screen instructions. 94 Chapter 7 Backup and recovery ENWW - HP ENVY 17-3200 | HP ENVY 17 - Maintenance and Service Guide - Page 103
e-mails, and Internet favorites and settings during this process. To restore displayed at the bottom of the screen. Then, press f11 while the "F11 (System Recovery)" message is displayed on the screen. 2. Click System Recovery in the HP Recovery Manager window. 3. Follow the on-screen instructions - HP ENVY 17-3200 | HP ENVY 17 - Maintenance and Service Guide - Page 104
If the computer does not automatically restart in HP Recovery Manager, the computer boot order must be flash drive. 5. Follow the on-screen instructions. Changing the computer boot order To Internal CD/DVD ROM Drive from the boot options window. To change the boot order for recovery flash drive - HP ENVY 17-3200 | HP ENVY 17 - Maintenance and Service Guide - Page 105
and back up this folder periodically. ● Save customized settings in a window, toolbar, or menu bar by taking a screen shot of your settings. The screen shot can be a time-saver if you have to re-enter your preferences. To create a screen shot: 1. Display the screen you want to save. 2. Copy the - HP ENVY 17-3200 | HP ENVY 17 - Maintenance and Service Guide - Page 106
Backup and Restore. 2. Follow the on-screen instructions to schedule and create a backup. NOTE: Windows includes the User Account Control feature to improve the , running utilities, or changing Windows settings. See Help and Support for more information. Using Windows system restore points A system - HP ENVY 17-3200 | HP ENVY 17 - Maintenance and Service Guide - Page 107
and Security > System. 2. In the left pane, click System protection. 3. Click the System Protection tab. 4. Click System Restore. 5. Follow the on-screen instructions. NOTE: If you revert to a restore point and then change your mind, you can reverse the restoration. ENWW Backing up and recovering - HP ENVY 17-3200 | HP ENVY 17 - Maintenance and Service Guide - Page 108
100 Chapter 7 Backup and recovery ENWW - HP ENVY 17-3200 | HP ENVY 17 - Maintenance and Service Guide - Page 109
must be approved by an acceptable accredited agency responsible for evaluation in the country or region where the power cord set will be used. ● The power cord sets must have a minimum current capacity of 10 A and a nominal voltage rating of 125 or 250 V ac, as required by the power system of each - HP ENVY 17-3200 | HP ENVY 17 - Maintenance and Service Guide - Page 110
Country/region Denmark Finland France Germany India Israel Italy Japan The Netherlands New Zealand Norway The People's Republic of China Saudi Arabia SABS KTL SEMKO SEV BSMI TISI ASTA Applicable note number 1 1 1 1 1 1 1 3 1 1 1 4 7 1 1 5 1 1 6 1 1 102 Chapter 8 Power cord set requirements ENWW - HP ENVY 17-3200 | HP ENVY 17 - Maintenance and Service Guide - Page 111
be Type RVV, 3-conductor, 0.75-mm² conductor size. Power cord set fittings (appliance coupler and wall plug) must bear the CCC certification flexible cord must be Type HVCTF 3×1.25-mm² conductor size. Power cord set fittings (appliance coupler, cable, and wall plug) must bear the BSMI certification - HP ENVY 17-3200 | HP ENVY 17 - Maintenance and Service Guide - Page 112
104 Chapter 8 Power cord set requirements ENWW - HP ENVY 17-3200 | HP ENVY 17 - Maintenance and Service Guide - Page 113
Follow the local laws and regulations in your area for battery disposal. HP encourages customers to recycle used electronic hardware, HP original print cartridges, and rechargeable batteries. For more information about recycling programs, see the HP Web site at http://www.hp.com/recycle. ENWW 105 - HP ENVY 17-3200 | HP ENVY 17 - Maintenance and Service Guide - Page 114
106 Chapter 9 Recycling ENWW - HP ENVY 17-3200 | HP ENVY 17 - Maintenance and Service Guide - Page 115
27 battery removal 39 spare part number 22, 27, 39 battery/ service considerations 33 D Digital Media Slot 14 display components 7 specifications 90 display assembly removal 79 spare part numbers 20, 28, 30, 79 display panel, product description 2 display 4 F fan/heat sink assembly removal 74 - HP ENVY 17-3200 | HP ENVY 17 - Maintenance and Service Guide - Page 116
graphics Windows logo 10 L left-side components 13 light components 11 lights AC adapter 15 caps lock 11 hard drive 14 Imagepad 11, 12 mute 11 power 11, 14 webcam 8 wireless 36 plastic parts, service considerations 33 pointing device number 21, 27 power cord set requirements 101 spare part numbers - HP ENVY 17-3200 | HP ENVY 17 - Maintenance and Service Guide - Page 117
4 chipset 1 display panel 2 Ethernet 4 external media cards 4 graphics 1 hard drives 2 keyboard 5 memory module 2 microphone 4 operating system 6 optical drive 3 pointing device 5 ports 5 power requirements 5 processors 1 product name 1 security 5 serviceability 6 video 4 wireless 4 product name - HP ENVY 17-3200 | HP ENVY 17 - Maintenance and Service Guide - Page 118
110 Index ENWW - HP ENVY 17-3200 | HP ENVY 17 - Maintenance and Service Guide - Page 119
- HP ENVY 17-3200 | HP ENVY 17 - Maintenance and Service Guide - Page 120
HP ENVY 17
Maintenance and Service Guide