HP ENVY 17-j070ca User Guide - Windows 8

HP ENVY 17-j070ca Manual

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  • HP ENVY 17-j070ca | User Guide - Windows 8 - Page 1
    User Guide
  • HP ENVY 17-j070ca | User Guide - Windows 8 - Page 2
    and services. Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors or omissions contained herein. Second Edition: April 2013 First Edition: February 2013 Document Part Number: 715238-002 Product notice This guide
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    Safety warning notice WARNING! To reduce the possibility of heat-related injuries or of overheating the computer, do not place the computer directly on your lap or obstruct the computer air vents. Use the computer only on a hard, flat surface. Do not allow another hard surface, such as an adjoining
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    iv Safety warning notice
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    ...1 Best practices ...1 Fun things to do ...2 More HP resources ...3 2 Getting to know your computer ...4 Finding 17 Connecting to a wireless network ...17 Using the wireless controls 17 Using the wireless button 17 Using operating system controls 18 Using a WLAN ...18 Using an Internet service
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    Using Bluetooth wireless devices (select models only 20 Connecting to a wired network ...21 Connecting to a local area network (LAN 21 4 Enjoying entertainment features ...22 Using the webcam (select models only 24 Using audio ...24 Connecting speakers ...24 Connecting headphones ...25 Connecting
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    47 Disposing of a user-replaceable battery 48 Replacing a user-replaceable battery 48 Running on external AC power ...48 Troubleshooting power problems 49 HP CoolSense (select models only 49 Refreshing your software content with Intel Smart Connect Technology (select models only 49 Shutting
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    60 Replacing the secondary hard drive (select models only 62 Using HP 3D DriveGuard (select models only 64 Using Disk Defragmenter 64 Using Disk Cleanup ...65 Adding or replacing memory modules 65 Updating programs and drivers ...69 Cleaning your computer ...69 Cleaning the display, sides, and
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    BIOS update 78 Using System Diagnostics ...79 11 Backing up, restoring, and recovering ...80 Creating recovery media and backups 80 Creating HP Recovery media 81 Restore and recovery ...82 Using Windows Refresh for quick and easy recovery 83 Remove everything and reinstall Windows 83 Recovering
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    x
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    , fun things to do with your computer, and where to get more HP resources. Best practices To get the most out of your smart investment, . See details in Connecting to a network on page 17. ● Take a minute to browse the printed Windows 8 Basics guide to explore the new Windows® 8 features. TIP: To
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    Fun things to do ● You know that you can watch a YouTube video on the computer. But did you know that you can also connect your computer to a TV or gaming console? For more information, see Connecting an HDMI device on page 27. ● You know you can listen to music on the computer. But did you know
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    . Resource Contents Setup Instructions ● Overview of computer setup and features. Windows 8 Basics guide ● Overview of using and navigating with Windows® 8. Help and Support ● A broad range of how-to information and troubleshooting tips. To access Help and Support, from the Start screen
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    2 Getting to know your computer Finding your hardware and software information Locating hardware To find out what hardware is installed on your computer: 1. From the Start screen, type c, and then select Control Panel. 2. Select System and Security, and then in the System area, select Device Manager
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    safety information, refer to the Regulatory, Safety, and Environmental Notices. To access this guide, from the Start screen, type support, select the HP Support Assistant app, select My computer, and then select User guides. NOTE: When a device is connected to the jack, the computer speakers are
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    Left side Component (1) Security cable slot (2) Vents (2) (3) HDMI port (4) RJ-45 (network) jack RJ-45 (network) status light (5) USB 3.0 charging port (5) USB 3.0 port (6) Memory card reader Description Attaches an optional security cable to the computer. NOTE: The security cable is
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    light (8) Power light Description ● Blinking white: The hard drive is being accessed. ● Amber: HP 3D DriveGuard has temporarily parked the hard drive. NOTE: For information about HP 3D DriveGuard, see Using HP 3D DriveGuard (select models only) on page 64. ● White: The computer is on. ● Blinking
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    display switch (2) Internal microphones (2) (3) Webcam light (4) HP TrueVision HD Webcam Description Turns off the display and initiates to your country or region. To access this guide, from the Start screen, type support, select the HP Support Assistant app, select My computer, and then select
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    TouchPad button (3) Right TouchPad button Description Moves the on-screen pointer and selects or activates items on the screen. NOTE: The TouchPad also supports edge-swipe gestures. For more information, see Edge swipes on page 33. Functions like the left button on an external mouse. Functions
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    Lights Component (1) Power light (2) Mute light (3) Wireless light Description ● White: The computer is on. ● Blinking white: The computer is in the Sleep state, which is an energy-saving mode. The computer shuts off power to the display and other unneeded components. ● Off: The computer is
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    Component (4) Caps lock light (5) Fingerprint reader light Buttons and speakers Description On: Caps lock is on, which switches the keys to all capital letters. ● White: The fingerprint authentication was successful. ● Amber: The fingerprint authentication failed. Top 11
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    Component (1) Power button (2) Speakers (2) (3) Fingerprint reader (select models only) Description ● When the computer is off, press the button to turn on the tablet. ● When the computer is on, press the button briefly to initiate Sleep. ● When the computer is in the Sleep state, press the
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    Keys Component (1) esc key (2) fn key (3) Windows key (4) Action keys (5) num lk key (6) Integrated numeric keypad Description Reveals system information when pressed in combination with the fn key. Executes frequently used system functions when pressed in combination with the b key,
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    Bottom Component (1) (2) (3) (4) HP Triple Bass Reflex Subwoofer Vents (4) Battery bay Battery release latch Description Provides superior bass sound. Enable airflow to cool internal components. NOTE: The computer fan
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    Component (5) (6) Speakers (2) Service door Description Produce sound. Provides access to the hard drive bay, the wireless warning message, remove the module to restore computer functionality, and then contact support through Help and Support. From the Start screen, type h, and then select Help and
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    when you troubleshoot system problems or travel internationally with the computer. The labels are in easily accessible locations. ● Service label-Provides select models only) Have this information available when you contact support. The service label is located in the battery bay. ● Regulatory
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    technology, see the information and website links provided in Help and Support. From the Start screen, type h, and then select Help and Support. Using the wireless controls You can control the wireless devices in light is amber when all wireless devices are off. Connecting to a wireless network 17
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    wireless networks, and diagnose and repair network problems. To use operating system controls: Mode screen, type h, and then select Help and Support. Using a WLAN With a WLAN device, you your wireless router to the modem, and test the Internet service. NOTE: Your ISP will give you a user ID and
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    the Internet, you need the following equipment: ● A broadband modem (either DSL or cable) (1) and high-speed Internet service purchased from an Internet service provider ● A wireless router (2) (purchased separately) ● A wireless computer (3) NOTE: Some modems have a built-in wireless router. Check
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    the Start screen, type h, and then select Help and Support. Connecting to a WLAN To connect to the WLAN, follow manually search for and connect to a network or to create a new network connection. 5. Follow the on-screen instructions following: ● Computers (desktop, notebook, PDA) ● Phones (cellular,
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    Connecting to a wired network There are 2 kinds of wired connections: local area network (LAN) and modem connection. A LAN connection uses a network cable and is much faster than a modem connection, which uses a telephone cable. Both cables are sold separately. WARNING! To reduce the risk of
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    4 Enjoying entertainment features Use your HP computer as an entertainment hub to socialize via the webcam, enjoy and manage your music, and download and watch movies. Or, to make your computer
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    safety information, refer to the Regulatory, Safety, and Environmental Notices. To access this guide, from the Start screen, type support, select the HP Support Assistant app, select My computer, and then select User guides. NOTE: When a device is connected to the jack, the computer speakers are
  • HP ENVY 17-j070ca | User Guide - Windows 8 - Page 34
    webcam, go to Help and Support. From the Start screen, type h, and then select Help and Support. Using audio On your HP computer, you can play music wireless speakers to your computer, follow the device manufacturer's instructions. To connect high-definition speakers to the computer, see Configuring
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    computer, follow the device manufacturer's instructions. WARNING! To reduce the risk guide, from the Start screen, type support, select the HP Support Assistant app, select My computer, and then select User guides Beats Audio Control Panel to view and manually control audio and bass settings. To open
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    Checking the sound To check the audio functions on your computer, follow these steps: Mode Steps 1. Swipe from the right edge of the TouchPad or touch screen (select models only) to display the charms, tap Search, and then tap the search box. 2. Type c, tap Control Panel, tap Hardware and Sound,
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    HP TV or monitor, connect the high-definition device according to the following instructions. 1. Connect one end of the HDMI cable to the HDMI port on Press f4 to alternate the computer screen image between 4 display states: ● PC screen only: View the screen image on the computer only. ● Duplicate
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    Configuring HDMI audio settings HDMI is the only video interface that supports high-definition video and audio. After you connect an HDMI TV separately). For details about using the wireless adapter, see the manufacturer's instructions. ▲ To open Intel Wireless Display, from the Start screen, type
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    USB ports on the computer. Review the Windows 8 Basics guide included with your computer. The guide provides information on common tasks use the corresponding buttons on a external mouse. NOTE: TouchPad gestures are not supported in all apps. To view a demonstration of each gesture: 1. From the
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    To turn a gesture off or on: 1. From the Synaptics ClickPad screen, select or clear the check box next to the gesture that you want to turn on or off. 2. Select Apply, and then select OK. Tapping To make an on-screen selection, use the tap function on the TouchPad. ● Point to an item on the screen,
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    Scrolling Scrolling is useful for moving up, down, or sideways on a page or image. ● Place two fingers slightly apart on the TouchPad zone and then drag them up, down, left, or right. Pinching/zooming Pinching and zooming allow you to zoom in or out on images or text. ● Zoom in by placing two
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    Rotating (select models only) Rotating allows you to turn items such as photos. ● Point to an object, then anchor the forefinger of your left hand in the TouchPad zone. Using your right hand, slide your forefinger in a sweeping motion from 12 o'clock to 3 o'clock. To reverse the rotation, move your
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    Flicking (select models only) Flicking allows you to navigate through screens or quickly scroll through documents. ● Place three fingers on the TouchPad zone and flick your fingers in a light, quick motion up, down, left or right. Edge swipes Edge swipes allow you to perform tasks such as changing
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    Top-edge swipe The top-edge swipe allows you to access All apps available on the Start screen. IMPORTANT: When an app is active, the top-edge gesture varies depending on the app. ● Swipe your finger gently from the top edge to reveal available apps. Left-edge swipe The left-edge swipe accesses your
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    Using touch screen gestures (select models only) A touch screen computer allows you to control items on the screen directly with your fingers. TIP: On touch screen computers, you can perform the gestures on the screen or on the TouchPad. You can also perform on-screen actions with the keyboard and
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    Scrolling Scrolling is useful for moving the pointer up, down, left, or right on a page or image. ● Place two fingers on the screen and then drag them in an up, down, left, or right motion. Pinching/stretching Pinching and stretching allows you to zoom out or in on images or text. ● Zoom in by
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    Rotating (select models only) Rotating allows you to turn items such as photos. ● Anchor the forefinger of your left hand on the object you want to rotate. Using your right hand, slide your forefinger around in a sweeping motion from 12 o'clock to 3 o'clock. To reverse the rotation, move your
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    Left-edge swipe The left-edge swipe reveals your open apps so that you can switch to them quickly. ● Gently swipe your finger inward from the left edge of the display bezel to switch between apps. Without lifting your finger, swipe back toward the left edge to reveal all open apps. Top-edge swipe
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    Search, and then tap the search box. 2. Type c, tap Control Panel, tap Hardware and Sound, tap Pen and Touch, and then follow the on-screen instructions. To change or create flick assignments: 1. From the Start screen, type c, and then tap Control Panel. 2. Tap Hardware and Sound, tap Pen and Touch
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    and System Diagnostics on page 77 for instructions on opening Setup Utility (BIOS), and then follow the instructions at the bottom of the screen. to your computer. Help and Support also provides automated troubleshooting tools and access to support. f2 Decreases the screen brightness
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    this key combination until the app you want is revealed. Closes an active app. For additional information on Windows 8 shortcut keys, go to Help and Support. From the Start screen, type h, and then select Help and
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    then select Beats Audio Control Panel. Using the integrated numeric keypad The computer includes an integrated numeric keypad, and it also supports an optional external numeric keypad or an optional external keyboard that includes a numeric keypad. Component num lock key Integrated numeric keypad
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    it is important to monitor and conserve the battery charge. Your computer supports power plans to manage how your computer uses and conserves power so you to resume your work very quickly. You can also initiate Sleep manually. For more information, see Initiating and exiting Sleep on page 44.
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    NOTE: Rapid Start Technology can be disabled in Setup Utility (BIOS). If you want to be able to initiate the Hibernation state, you must enable user-initiated Hibernation using Power Options. See Enabling and exiting user-initiated hibernation on page 44. Initiating and exiting Sleep With the
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    password, click Create or change your user account password, and then follow the onscreen instructions. If you do not need to create or change a user account password, go , a replacement battery provided by HP, or a compatible battery purchased from HP. Using the power meter and power settings 45
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    is no longer holding a charge, run Battery Check in HP Support Assistant. To access battery information, from the Start screen, type support, select the HP Support Assistant app, and then select Battery and performance. HP Support Assistant provides the following tools and information about the
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    available ● Connect an AC adapter. ● Connect an optional docking or expansion device. ● Connect an optional power adapter purchased as an accessory from HP. Resolving a low battery level when no power source is available Save your work and shut down the computer. Resolving a low battery level when
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    guides. Replacing a user-replaceable battery Battery Check in HP Support Assistant notifies you to replace the battery when an internal cell is not charging properly or when the battery storage capacity has reached a weak condition. If the battery is possibly covered by an HP warranty, instructions
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    Troubleshooting power problems Test replaced. Contact support for information on obtaining a replacement AC power adapter. HP CoolSense (select models only) HP CoolSense automatically To enable this feature or manually adjust the settings, from the Start screen, type smart, and then select
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    Shutting down (turning off) the computer CAUTION: Unsaved information is lost when the computer shuts down. Be sure to save your work before shutting down the computer. The Shut down command closes all open programs, including the operating system, and then turns off the display and computer. Shut
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    information about connecting external wireless devices, see Connecting to a network on page 17. NOTE: For more information about required software and drivers, or to learn which computer port to use, see the manufacturer's instructions. Using a USB device Most computers have more than one USB port
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    the notification area, at the far right of the taskbar. A message, Safely Remove Hardware and Eject Media is revealed. Follow the on-screen instructions. Connecting a powered USB device CAUTION: To reduce the risk of damage to the equipment when connecting a powered device, be sure that the device
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    the Windows desktop, click the remove hardware icon in the notification area, at the far right of the taskbar, and then, follow the on-screen instructions. 3. Press in on the card (1), and then remove it from the slot (2). Inserting and removing a digital storage card 53
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    dry, lint-free, soft cloth. Your computer may include an optical drive that supports one or more of the following disc technologies: ● CD-A compact disc stores more information than a CD. A double-sided DVD can store up to 17 GB. The following DVD formats are available: ◦ DVD-Recordable (DVD-R or
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    such a BD movie release is inserted in the drive. Follow the on-screen instructions to install the update. ● If lines appear on the display when viewing a BD, they may be caused by interference from the wireless network. To resolve
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    When the disc tray opens normally 1. Press the release button (1) on the drive bezel to release the disc tray, and then gently pull out the tray (2) until it stops. 2. Remove the disc (3) from the tray by gently pressing down on the spindle while lifting the outer edges of the disc. Hold the disc by
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    then click Specific people. 3. Type a name in the File Sharing box, and then click Add. 4. Click Share and then follow the on-screen instructions. To share information from your Local Disk: 1. From the Windows desktop, open File Explorer. 2. Click Local Disk (C:) on the Libraries window. 3. Click
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    To share drives on the same network: 1. From the Windows desktop, right-click the Wireless icon right of the taskbar. in the notification area, at the far 2. Select Open Network and Sharing Center. 3. Under View your active networks, select an active network. 4. Select Change advanced sharing
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    your computer by running tools such as Disk Defragmenter and Disk Cleanup. It also provides information about updating your programs and drivers, instructions for cleaning your computer, and tips for traveling with your computer. Improving performance Everyone wants a fast computer and by performing
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    upside down on a flat surface. 5. Remove the battery from the computer (see Removing a user-replaceable battery on page 45). Remove the hard drive: 1. Loosen the service door screw (1), lift the service door (2), and then remove it (3). 60 Chapter 8 Maintaining your computer
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    2. Open the hard drive connector (1), and then disconnect the hard drive cable (2) from the computer. 3. Lift the hard drive (3), and then slide it out of the hard drive bay. NOTE: After removing the hard drive from the computer, you must remove the hard drive bracket to access the hard drive itself
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    4. Remove the hard drive bracket (1), and then remove the connector (2) from the hard drive. To install a hard drive, reverse this procedure. Replacing the secondary hard drive (select models only) CAUTION: Drives are fragile computer components that must be handled with care. Do not drop a drive,
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    Remove the hard drive: 1. Loosen the service door screw (1), lift the service door (2), and then remove it (3). 2. Open the hard drive connector (1), and then disconnect the hard drive cable (2) from the computer. Improving performance 63
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    move the computer with the display closed while the computer is running on battery power. A short time after the end of one of these events, HP 3D DriveGuard returns the hard drive to normal operation. NOTE: Hard drives in the primary hard drive bay or in the secondary hard drive bay
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    more than an hour to complete. HP recommends defragmenting your hard drive at schedule, but you can defragment your computer manually at any time. To run Disk Follow the on-screen instructions. Adding or replacing memory bottom of the computer under the service door. The memory capacity of
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    computer upside down on a flat surface. 5. Remove the battery from the computer (see Removing a user-replaceable battery on page 45). 6. Remove the service door from the computer. 7. If you are replacing a memory module, remove the existing memory module: a. Pull away the retention clips (1) on each
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    b. Grasp the edge of the memory module (2), and then gently pull the module out of the memory module slot. CAUTION: To prevent damage to the memory module, hold the memory module by the edges only. Do not touch the components on the memory module. NOTE: To protect a memory module after removal,
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    9. Replace the service door. 10. Replace the battery. 11. Turn the computer right-side up, and then reconnect external power and external devices. 12. Turn on the computer. 68 Chapter 8 Maintaining your computer
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    you would not be getting the most out of your equipment. Go to http://www.hp.com/support to download the latest versions of HP programs and drivers. In addition, register to receive automatic update notifications when they become available. Cleaning your computer Cleaning your computer and external
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    Traveling with or shipping your computer If you have to travel with or ship your computer, here are some tips to keep in mind to keep your equipment safe. ● Prepare the computer for traveling or shipping: ◦ Back up your information to an external drive. ◦ Remove all discs and all external media
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    Standard security solutions provided by the Windows operating system, HP applications, the non-Windows Setup Utility (BIOS), and to secure your computer. Additional passwords can be set in Windows or in the HP Setup Utility (BIOS) that is preinstalled on your computer. You may find it helpful
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    letters, punctuation, symbols, and numbers. ● Before you send your computer for service, back up your files, delete confidential files, and then remove all password passwords, from the Start screen, type support, and then select the HP Support Assistant app. Setting Windows passwords Password User
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    , and then follow the on-screen instructions. Your changes take effect when the computer to know your computer. Using HP SimplePass (select models only) HP SimplePass provides an easy-to require a logon. ● Set up a single sign-on service that allows you to use a registered fingerprint to create
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    your choice in order to fully protect your computer. For more information about computer viruses, from the Start screen, type support, and then select the HP Support Assistant app. Using firewall software Firewalls are designed to prevent unauthorized access to a system or network. A firewall can be
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    instructions. Installing HP and third-party software updates HP recommends that you regularly update the software and drivers that were originally installed on your computer. To download the latest versions, go to http://www.hp.com/support to correct security problems and improve functionality
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    3. Insert the security cable lock into the security cable slot on the computer (3), and then lock the security cable lock with the key. 4. Remove the key and keep it in a safe place. 76 Chapter 9 Securing your computer and information
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    of the BIOS may be available on the HP website. Most BIOS updates on the HP website are packaged in compressed files called SoftPaqs. Some download packages contain a file named Readme.txt, which contains information regarding installing and troubleshooting the file. Determining the BIOS version To
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    disconnect any device, cable, or cord. 1. From the Start screen, type support, and then select the HP Support Assistant app. 2. Click Updates and tune-ups, and then click Check for HP updates now. 3. Follow the on-screen instructions. 4. At the download area, follow these steps: a. Identify the most
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    or restart the computer, quickly press esc, and then press f2. 2. Click the diagnostic test you want to run, and then follow the on-screen instructions. NOTE: If you need to stop a diagnostic test while it is running, press esc. Using System Diagnostics 79
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    NOTE: This guide describes an Support. Creating recovery media and backups Recovery after a system failure is only as good as your most recent backup. 1. After you successfully set up the computer, create HP Recovery media. This step creates a backup of the HP hardware-related drivers and software
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    software update, security scanning, or system diagnostics). You can also manually create a system restore point at any time. For more your computer from the HP website. For U.S. support, go to http://www.hp.com/go/contactHP. For worldwide support, go to http://welcome.hp.com/country/us/en/
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    Support. ● If you need to correct a problem with a preinstalled application or driver, use the Drivers and Applications Reinstall option of HP Recovery Manager to reinstall the individual application or driver maintenance events. Even if you did not manually create a restore point, you can choose to
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    choose the System Recovery option from the HP Recovery media. For more information, see Recovering using HP Recovery Manager on page 84. ● If See Help and Support for instructions on reinstalling traditional applications. From the Start screen, type h, and then select Help and Support. NOTE: You
  • HP ENVY 17-j070ca | User Guide - Windows 8 - Page 94
    f11 while the computer boots. - or - Press and hold f11 as you press the power button. 2. Select Troubleshoot from the boot options menu. 3. Select Reset your PC, and then follow the on-screen instructions. To use the Start screen: 1. From the Start screen, point to the upper-right or lower-right
  • HP ENVY 17-j070ca | User Guide - Windows 8 - Page 95
    or - Press and hold f11 as you press the power button. 2. Select Troubleshoot from the boot options menu. 3. Select HP Recovery Manager, and follow the on-screen instructions. Using HP Recovery media to recover You can use HP Recovery media to recover the original system. This method can be used if
  • HP ENVY 17-j070ca | User Guide - Windows 8 - Page 96
    recovery options; see Creating HP Recovery media on page 81. Follow these steps to remove the HP Recovery partition: 1. From the Start screen, type recovery, and then select HP Recovery Manager. 2. Select Remove Recovery Partition, and then follow the on-screen instructions. 86 Chapter 11 Backing
  • HP ENVY 17-j070ca | User Guide - Windows 8 - Page 97
    be powered from a standalone DC power source, it should be powered only with an AC adapter or a DC power source supplied and approved by HP for use with this computer. The computer can operate on DC power within the following specifications. Operating voltage and current varies by platform. Input
  • HP ENVY 17-j070ca | User Guide - Windows 8 - Page 98
    Operating environment Factor Temperature Operating Nonoperating Relative humidity (noncondensing) Operating Nonoperating Maximum altitude (unpressurized) Operating Nonoperating Metric 5°C to 35°C -20°C to 60°C 10% to 90% 5% to 95% -15 m to 3,048 m -15 m to 12,192 m U.S. 41°F to 95°F -4°F to 140°F
  • HP ENVY 17-j070ca | User Guide - Windows 8 - Page 99
    to a drive, or loss of information, observe these precautions: ● If removal or installation instructions direct you to unplug the computer, unplug it after being properly grounded and before removing a about static electricity or assistance with component removal or installation, contact support. 89
  • HP ENVY 17-j070ca | User Guide - Windows 8 - Page 100
    49 action keys decrease screen brightness 40 Help and Support 40 identifying 13 increase screen brightness 40 next track version 77 downloading an update 78 updating 77 Bluetooth device 17 label 16 Bluetooth device 20 boot order changing HP Recovery Manager 85 bottom 16 buttons left TouchPad 9
  • HP ENVY 17-j070ca | User Guide - Windows 8 - Page 101
    HP 3D DriveGuard 64 HP and third-party software updates, installing 75 HP Recovery Manager 84 correcting boot problems 85 starting 85 HP Recovery media creating 81 recovery 85 HP L labels Bluetooth 16 regulatory 16 serial number 16 service 16 wireless certification 16 WLAN 16 latch, battery release
  • HP ENVY 17-j070ca | User Guide - Windows 8 - Page 102
    HP Recovery Manager 84 media 85 starting 85 supported discs 81 system 84 USB flash drive 85 using HP Recovery media 82 recovery media creating 81 creating using HP slot, identifying 6 security, wireless 19 serial number 16 service labels, locating 16 setting password protection on wakeup 45 setup
  • HP ENVY 17-j070ca | User Guide - Windows 8 - Page 103
    wireless network, securing 75 WLAN antennas, identifying 8 WLAN device 16, 18 WLAN label 16 Z zooming touch screen gesture 36 zooming TouchPad gesture 31 Index 93
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