HP ENVY 20-d000 Troubleshooting and Maintenance Guide

HP ENVY 20-d000 Manual

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  • HP ENVY 20-d000 | Troubleshooting and Maintenance Guide - Page 1
    Troubleshooting and Maintenance Guide
  • HP ENVY 20-d000 | Troubleshooting and Maintenance Guide - Page 2
    HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP and other countries. HP supports lawful use of technology one partition on the hard disk drive at a time. One
  • HP ENVY 20-d000 | Troubleshooting and Maintenance Guide - Page 3
    (monitor) ...3 Keyboard and mouse (with cable 4 Keyboard and mouse (wireless 5 Speakers and sound ...5 Internet access ...6 Software troubleshooting ...7 3 System recovery ...9 Choosing a system recovery method 9 System Recovery options ...9 Recovery media ...11 4 Maintenance ...13 Schedules and
  • HP ENVY 20-d000 | Troubleshooting and Maintenance Guide - Page 4
    iv
  • HP ENVY 20-d000 | Troubleshooting and Maintenance Guide - Page 5
    and, in most cases, repair damage caused by viruses. For protection against new viruses beyond the trial period, purchase an extended update service. Unauthorized access to data and ongoing threats to the computer Firewall software ● Windows includes firewall software preinstalled on the computer
  • HP ENVY 20-d000 | Troubleshooting and Maintenance Guide - Page 6
    or for additional troubleshooting options, see the Quick Setup Guide that accompanies your computer, or visit http://www.hp.com/go/contactHP on the back of the computer should be on; if it is not, contact Support. If the display (monitor) is blank, the monitor might not be properly connected.
  • HP ENVY 20-d000 | Troubleshooting and Maintenance Guide - Page 7
    Symptom Possible solution Computer seems to be locked up and is not responding. Use the Windows Task Manager to close any programs not responding, or restart the computer: 1. Press the Ctrl+Alt+Delete keys on the keyboard simultaneously. 2. Select Task Manager. 3. Select the program that is not
  • HP ENVY 20-d000 | Troubleshooting and Maintenance Guide - Page 8
    images are fuzzy. Adjust the monitor resolution setting in Windows: 1. Right-click an empty area of the desktop, and then click Screen resolution. 2. Select the resolution from the drop-down menu. 3. Click Apply, back of your computer, and then restart your computer. 4 Chapter 2 Troubleshooting
  • HP ENVY 20-d000 | Troubleshooting and Maintenance Guide - Page 9
    and within 30 cm (12 inches) during initial setup or for re-synchronization. Ensure that the mouse is not in Suspend mode, which occurs after 20 minutes of inactivity. Click the left mouse button to reactivate it. Replace the batteries in the keyboard and mouse. Re-synchronize the keyboard and mouse
  • HP ENVY 20-d000 | Troubleshooting and Maintenance Guide - Page 10
    follow the on-screen instructions. If your system has an external antenna, try to move the antenna to a better position. If the antenna is internal, try to move the computer. Try to connect again later, or contact your Internet service provider (ISP) for assistance. 6 Chapter 2 Troubleshooting
  • HP ENVY 20-d000 | Troubleshooting and Maintenance Guide - Page 11
    troubleshooting To repair software problems new one does not solve your problem: 1. HP DVD Writer 640b). 5. Select the Driver tab. 6. To update a driver, select Update Driver, and then follow the on-screen instructions instructions. If you have a problem that add restore points manually: 1. Close all
  • HP ENVY 20-d000 | Troubleshooting and Maintenance Guide - Page 12
    screen. 3. Choose the program you want to install, select Next, and follow the on-screen instructions. 4. When you have finished reinstalling, restart the computer. Do not skip this last step. program. 4. Select the program you want to remove, and then select Uninstall. 8 Chapter 2 Troubleshooting
  • HP ENVY 20-d000 | Troubleshooting and Maintenance Guide - Page 13
    see Microsoft System Restore under Software troubleshooting on page 7. Some features might not Choosing a system recovery method You must choose one of the following methods to perform a System Recovery discs purchased from HP Support. To purchase recovery discs, visit http://www.hp.com/go/contactHP
  • HP ENVY 20-d000 | Troubleshooting and Maintenance Guide - Page 14
    Manager. If prompted, click Yes to allow the program to continue. 5. Under I need help immediately, click System Recovery. 6. Follow the on-screen instructions. NOTE: If your system does not detect a recovery partition, it prompts you to insert recovery media. Insert the disc or USB flash drive
  • HP ENVY 20-d000 | Troubleshooting and Maintenance Guide - Page 15
    and then click Next. 8. Under I need help immediately, click Factory Reset. 9. Follow the on-screen instructions. Recovery media Recovery media can be created on either blank DVD discs or a USB flash drive (one or the other, but not both). Create recovery media from the recovery image stored on your
  • HP ENVY 20-d000 | Troubleshooting and Maintenance Guide - Page 16
    media using blank DVD(s), and then select Next. 4. Follow the on-screen instructions. Label each disc as you make it (for example, Recovery 1, Recovery the flash drive and deletes all on files on it. 6. Follow the on-screen instructions. Be sure to label the USB flash drive and store it in a secure
  • HP ENVY 20-d000 | Troubleshooting and Maintenance Guide - Page 17
    ensure that it works at peak performance. Schedules and tasks Follow these instructions at the recommended intervals for proper maintenance. Weekly Software cleanup Use once every three months. Visit http://www.hp.com/ go/contactHP for additional cleaning instructions. Schedules and tasks 13
  • HP ENVY 20-d000 | Troubleshooting and Maintenance Guide - Page 18
    Cleaning the computer and monitor Follow these steps to clean the computer and monitor: 1. Unplug the power to the computer and the monitor. 2. To clean the monitor screen, use a clean, dry cloth. Do not use water on the monitor screen. For more thorough cleaning, use a clean cloth and antistatic
  • HP ENVY 20-d000 | Troubleshooting and Maintenance Guide - Page 19
    Follow these steps to clean the touch screen: 1. Turn off the computer. From the Start screen, move your cursor to the lower-right corner of the screen to display the charms toolbar, and then select Settings. Select the Power icon, and then select Shut down. 2. Disconnect the power cord from the
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Troubleshooting and Maintenance Guide