HP ENVY 23-d050xt Troubleshooting and Maintenance Guide
HP ENVY 23-d050xt Manual
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- HP ENVY 23-d050xt | Troubleshooting and Maintenance Guide - Page 1
Troubleshooting and Maintenance Guide - HP ENVY 23-d050xt | Troubleshooting and Maintenance Guide - Page 2
Not all features are available in all editions of Windows 8. This computer may require upgraded and/or separately purchased hardware, drivers and/or software to take full advantage of Windows 8 functionality. See http://www.microsoft.com for details. HP supports lawful use of technology and does not - HP ENVY 23-d050xt | Troubleshooting and Maintenance Guide - Page 3
Table of contents 1 Protecting your computer ...1 Computer security features ...1 2 Troubleshooting ...2 Computer does not start ...2 Power ...3 Display (monitor) ...3 Keyboard and mouse (with cable) ...3 Keyboard and mouse (wireless) ...4 Speakers and sound ...5 Internet access ...5 Software - HP ENVY 23-d050xt | Troubleshooting and Maintenance Guide - Page 4
iv - HP ENVY 23-d050xt | Troubleshooting and Maintenance Guide - Page 5
. Review these features to ensure proper use. Computer security features Computer risk Computer feature Unauthorized use of the computer or service. Unauthorized access to data and ongoing threats to the computer Firewall software ● Windows includes firewall software preinstalled on the computer - HP ENVY 23-d050xt | Troubleshooting and Maintenance Guide - Page 6
hard disk drive. 4. Contact Support, whether it was possible or not to start up Windows. Either the hard disk drive or the system board may need to be replaced. Computer will not turn on or start. Ensure that the cables connecting the computer to the external power source are plugged in properly - HP ENVY 23-d050xt | Troubleshooting and Maintenance Guide - Page 7
bent, replace the monitor connector cable. ● If no pins are bent, reconnect the monitor connector cable to the computer. Images on the screen are Adjust the monitor resolution setting in Windows: too large or too small, or the images are fuzzy. 1. Right-click an empty area of the desktop, and - HP ENVY 23-d050xt | Troubleshooting and Maintenance Guide - Page 8
After saving changes in all open programs, press the Power button to turn off the computer. 5. After the shutdown is complete, unplug and reconnect the of inactivity. Click the left mouse button to reactivate it. ● Replace the batteries in the keyboard and mouse. ● Re-synchronize the 2 Troubleshooting - HP ENVY 23-d050xt | Troubleshooting and Maintenance Guide - Page 9
satisfactory sound. Replace the non-powered speakers with powered speakers. 1. From the Start screen, type control panel, select Control Panel, and then select System and Security. 2. Under Action Center, select Troubleshoot common computer problems, and then select Troubleshoot audio playback - HP ENVY 23-d050xt | Troubleshooting and Maintenance Guide - Page 10
of a driver, select Roll Back Driver, and then follow the on-screen instructions. If you have a problem that might be due to software that was installed on your computer, use System Restore to return the computer to a previous restore point. You can also set restore points manually. NOTE: Always - HP ENVY 23-d050xt | Troubleshooting and Maintenance Guide - Page 11
software programs or hardware drivers are damaged, you can reinstall it by using the HP Recovery Manager program (select models only). NOTE: Do not use the HP Recovery Manager program to reinstall software programs that came on CDs or DVDs included in the computer box. Reinstall these programs - HP ENVY 23-d050xt | Troubleshooting and Maintenance Guide - Page 12
Support. To purchase recovery discs, visit http://www.hp.com/go/contactHP. System recovery from the Windows Start screen CAUTION: System Recovery deletes all data and programs you created or installed. Back up any important data to a removable disc or USB flash drive. If the computer is working and - HP ENVY 23-d050xt | Troubleshooting and Maintenance Guide - Page 13
Press the Power button to turn on the computer. 4. As soon as you see the initial company logo screen appear, repeatedly press F11 on your keyboard until the Windows is Loading Files message appears on the screen. 5. Select Windows Recovery Environment. 6. Follow the on-screen instructions. 7. When - HP ENVY 23-d050xt | Troubleshooting and Maintenance Guide - Page 14
. You can create only one set of recovery media for your computer, and the media can be used only with this computer. Store the recovery media in a safe place. NOTE: Some features might not be available on systems that are shipped without a version of Microsoft Windows. Choosing recovery media ● To - HP ENVY 23-d050xt | Troubleshooting and Maintenance Guide - Page 15
flash drive into a USB port on the computer. 3. From the Start screen, type recovery, and then select HP Recovery Manager. If prompted, click Yes to the flash drive and deletes all on files on it. 6. Follow the on-screen instructions. Be sure to label the USB flash drive and store it in a secure - HP ENVY 23-d050xt | Troubleshooting and Maintenance Guide - Page 16
important that you perform simple maintenance of your computer to ensure that it works at peak performance. Schedules and tasks Follow these instructions at the recommended intervals for proper maintenance. Weekly Software cleanup Use the Windows cleaning tool or safe third-party cleaning tools - HP ENVY 23-d050xt | Troubleshooting and Maintenance Guide - Page 17
the computer vents Air vents keep the computer cool. Keep these vents clean by using a small, battery-powered vacuum cleaner. (A battery-powered rubbing) alcohol. 4. After the roller ball and rollers are completely dry, replace the ball and ball-cover ring. Cleaning the touch screen (select models - HP ENVY 23-d050xt | Troubleshooting and Maintenance Guide - Page 18
3. Spray a small amount of mild glass cleaner on a soft cloth to clean the touch screen. 4. Wipe the surface and left and right side of the touch screen to remove any dirt, fingerprints, or other debris that could hinder the touch recognition of the screen. 14 Chapter 4 Maintenance - HP ENVY 23-d050xt | Troubleshooting and Maintenance Guide - Page 19
Troubleshooting and Maintenance Guide