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HP ENVY 4500 User Guide - Page 65

Solve a problem - carriage jam

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8 Solve a problem This section contains the following topics: ● Improve print quality ● Clear a paper jam ● Unable to print ● Clear the print carriage ● Prepare paper trays ● Resolve copy and scan issues ● Printer failure ● Resolve ink cartridge problem ● Ink cartridge problem ● Older generation cartridges ● Networking ● HP support ENWW 61

Section	Page
HP ENVY 4500 e-All-in-One series Help	5
Get to know the HP ENVY 4500 series	7
Printer parts	8
Control panel and status lights	9
Wireless settings	11
Auto-Off	12
Print	13
HP ePrint	14
Print documents	16
Print photos	18
Print Quick Forms	19
Print envelopes	20
Print with HP wireless direct	21
Print from a wireless-capable mobile device	21
Print from a wireless-capable computer	22
Print using the maximum dpi	23
Tips for print success	24
Paper basics	27
Recommended papers for printing	28
Load media	30
Order HP Paper Supplies	35
Copy and scan	37
Copy documents	38
Scan to a computer	40
Tips for copy success	42
Tips for scan success	43
Work with cartridges	45
Check the estimated ink levels	46
Order ink supplies	47
Choose right ink cartridges	48
Replace the cartridges	49
Use single-cartridge mode	51
Cartridge warranty information	52
Tips for working with cartridges	53
Connectivity	55
Wi-Fi Protected Setup (WPS – requires WPS router)	56
Traditional wireless connection (requires router)	57
USB connection (non-network connection)	58
Change from a USB connection to a wireless network	59
Connect wirelessly to the printer without a router	60
Tips for setting up and using a networked printer	61
Advanced printer management tools (for networked printers)	62
To open the embedded Web server	62
About cookies	62
Solve a problem	65
Improve print quality	66
Clear a paper jam	70
Unable to print	74
Clear the print carriage	78
Prepare paper trays	79
Resolve copy and scan issues	80
Printer failure	81
Resolve ink cartridge problem	82
Ink cartridge problem	84
Older generation cartridges	85
Networking	86
HP support	87
Register printer	87
Support process	87
HP support by phone	87
Phone support period	88
Placing a call	88
Support phone numbers	88
After the phone support period	88
Additional warranty options	88
Technical information	89
Hewlett-Packard Company notices	90
Anonymous usage information storage	91
Specifications	92
System requirements	92
Environmental specifications	92
Input tray capacity	92
Output tray capacity	93
Paper size	93
Paper weights	93
Print specifications	93
Copy specifications	93
Scan specifications	93
Print resolution	94
Power specifications	94
Cartridge yield	94
Acoustic information	95
Environmental product stewardship program	96
Eco-Tips	96
Paper use	96
Plastics	96
Material safety data sheets	97
Recycling program	97
HP inkjet supplies recycling program	97
Power consumption	97
Sleep mode	97
Disposal of waste equipment by users	98
Chemical substances	98
Toxic and hazardous substance table (China)	98
Restriction of hazardous substance (Ukraine)	98
Restriction of hazardous substance (India)	99
Regulatory notices	100
Regulatory model identification number	100
FCC statement	101
Notice to users in Korea	101
VCCI (Class B) compliance statement for users in Japan	101
Notice to users in Japan about the power cord	101
Noise emission statement for Germany	102
European Union Regulatory Notice	102
Visual display workplaces statement for Germany	103
Declaration of conformity	104
Regulatory wireless statements	104
Exposure to radio frequency radiation	105
Notice to users in Brazil	105
Notice to users in Canada	105
Notice to users in Mexico	106
Notice to users in Taiwan	106
Wireless notice to users in Japan	106