HP ENVY 4500 User Guide - Page 76

Printers and Faxes, Purge Print Document

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iv. On the General tab, next to Startup type, make sure that Automatic is selected. v. If the service is not already running, under Service status, click Start, and then click OK. Windows XP i. From the Windows Start menu, right click My Computer. ii. Click Manage, and then click Services and Applications. iii. Double-click Services, and then select Print Spooler. iv. Right-click Print Spooler, and click Restart to restart the service. b. Make sure the correct printer is set as the default printer. The default printer has a check mark in a black or green circle next to it. c. If the wrong printer is set as the default printer, right-click the correct printer and select Set as Default Printer. d. Try using your printer again. 6. Restart the computer. 7. Clear the print queue. To clear the print queue a. Depending upon your operating system, do one of the following: ● Windows 8: Point to or tap the upper-right corner of the screen to open the Charms bar, click the Settings icon, click or tap Control Panel, and then click or tap View devices and printers. ● Windows 7: From the Windows Start menu, click Devices and Printers. ● Windows Vista: From the Windows Start menu, click Control Panel, and then click Printers. ● Windows XP: From the Windows Start menu, click Control Panel, and then click Printers and Faxes. b. Double-click the icon for your printer to open the print queue. c. On the Printer menu, click Cancel all documents or Purge Print Document, and then click Yes to confirm. d. If there are still documents in the queue, restart the computer and try printing again after the computer has restarted. e. Check the print queue again to make sure it is clear, and then try to print again. 72 Chapter 8 Solve a problem ENWW

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iv.
On the
General
tab, next to
Startup type
, make sure that
Automatic
is selected.
v.
If the service is not already running, under
Service status
, click
Start
, and then click
OK
.
Windows XP
i.
From the Windows
Start
menu, right click
My Computer
.
ii.
Click
Manage
, and then click
Services and Applications
.
iii.
Double-click
Services
, and then select
Print Spooler
.
iv.
Right-click
Print Spooler
, and click
Restart
to restart the service.
b.
Make sure the correct printer is set as the default printer.
The default printer has a check mark in a black or green circle next to it.
c.
If the wrong printer is set as the default printer, right-click the correct printer and select
Set
as Default Printer
.
d.
Try using your printer again.
6.
Restart the computer.
7.
Clear the print queue.
To clear the print queue
a.
Depending upon your operating system, do one of the following:
●
Windows 8
: Point to or tap the upper-right corner of the screen to open the Charms
bar, click the
Settings
icon, click or tap
Control Panel
, and then click or tap
View
devices and printers
.
●
Windows 7
: From the Windows
Start
menu, click
Devices and Printers
.
●
Windows Vista
: From the Windows
Start
menu, click
Control Panel
, and then click
Printers
.
●
Windows XP
: From the Windows
Start
menu, click
Control Panel
, and then click
Printers and Faxes
.
b.
Double-click the icon for your printer to open the print queue.
c.
On the
Printer
menu, click
Cancel all documents
or
Purge Print Document
, and then click
Yes
to confirm.
d.
If there are still documents in the queue, restart the computer and try printing again after
the computer has restarted.
e.
Check the print queue again to make sure it is clear, and then try to print again.
72
Chapter 8
Solve a problem
ENWW