HP ENVY 5530 Reference Guide - Page 3

English Basic Troubleshooting If you are unable to print: 1. Check for error messages and resolve them. 2. Make sure the printer is powered on. The On button will be lit white. 3. Check the wireless status light to make sure your printer is connected to a network. ••Solid blue light indicates that wireless connection has been established and you can print. ••Slow blinking light indicates that wireless is on, but the printer is not connected to a network. Make sure your printer is within the range of a wireless signal. ••Fast blinking light indicates wireless error. Refer to the message on the printer display. ••If wireless is turned off, the wireless light is off and the display screen shows Wireless Off. Visit the HP Diagnostic Tools website at www.hp.com/go/tools to download free diagnostic utilities (tools) that you can use to fix common printer problems. Windows Make sure that the printer is set as your default printing device. •• Windows 8: Point to or tap the upper-right corner of the screen to open the Charms bar, click the Settings icon, click or tap Control Panel, and then click or tap View devices and printers. •• Windows 7: From the Windows Start menu, click Devices and Printers. •• Windows Vista: On the Windows taskbar, click Start, click Control Panel, and then click Printer. •• Windows XP: On the Windows taskbar, click Start, click Control Panel, and then click Printers and Faxes. Make sure that your printer has a check mark in the circle next to it. If your printer is not selected as the default printer, right-click the printer icon and choose Set as Default Printer from the menu. If you are still unable to print, or the software installation fails, do the following. 1. Remove the CD from the CD/DVD drive. 2. Restart the computer. 3. Insert the printer software CD in the CD/DVD drive, then follow the on-screen instructions to install the printer software. 4. After the installation finishes, restart the computer. Acknowledgements Windows XP, Windows Vista, Windows 7 and Windows 8 are U.S. registered trademarks of Microsoft Corporation. Mac Check your print queue. 1. In System Preferences, click Print & Scan (Print & Fax in OS X v10.6). 2. Click Open Print Queue. 3. Click a print job to select it. 4. Use the following buttons to manage the print job: ••Delete: Cancel the selected print job. ••Resume: Continue a paused print job. 5. If you made any changes, try to print again. Restart and reset. 1. Restart the computer. 2. Reset the printer. a. Turn off the printer and unplug the power cord. b. Wait a minute, then plug the power cord back in and turn on the printer. If you are still unable to print, uninstall and reinstall the software. Note: The uninstaller removes all of the HP software components specific to the device. It does not remove components shared by other products or programs. To uninstall the software: 1. Disconnect the HP printer from your computer. 2. Open the Applications: Hewlett-Packard folder. 3. Double-click HP Uninstaller. Follow the on-screen instructions. To install the software: 1. Connect the USB cable. 2. Insert the HP software CD into the CD/DVD drive. 3. On the desktop, open the CD and then double-click HP Installer. 4. Follow the on-screen and the printed setup instructions that came with the HP printer. 3