HP ENVY 5530 User Guide - Page 77

Ink cartridge problem

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Ink cartridge problem First try removing and reinserting the ink cartridges. Make sure the cartridges are in the correct slots. If this does not work, clean the cartridge contacts. If your problem is still not resolved, see Replace the cartridges on page 46 for more information. To clean cartridge contacts CAUTION: The cleaning procedure should take only a few minutes. Make sure that the ink cartridges are reinstalled in the product as soon as possible. It is not recommended to leave the ink cartridges outside of the product longer than 30 minutes. This could result in damage to the ink cartridges. 1. Check that power is on. 2. Open the cartridge access door. Wait for the print carriage to move to the ink label part of the product. 3. Remove the cartridge indicated in the error message. 4. Hold the ink cartridge by its sides with the bottom pointing up and locate the electrical contacts on the ink cartridge. The electrical contacts are the small gold-colored dots on the ink cartridge. Feature 1 ENWW Description Electrical contacts Ink cartridge problem 73

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Ink cartridge problem
First try removing and reinserting the ink cartridges. Make sure the cartridges are in the correct slots.
If this does not work, clean the cartridge contacts. If your problem is still not resolved, see
Replace
the cartridges
on page
46
for more information.
To clean cartridge contacts
CAUTION:
The cleaning procedure should take only a few minutes. Make sure that the ink
cartridges are reinstalled in the product as soon as possible. It is not recommended to leave the ink
cartridges outside of the product longer than 30 minutes. This could result in damage to the ink
cartridges.
1.
Check that power is on.
2.
Open the cartridge access door.
Wait for the print carriage to move to the ink label part of the product.
3.
Remove the cartridge indicated in the error message.
4.
Hold the ink cartridge by its sides with the bottom pointing up and locate the electrical contacts
on the ink cartridge. The electrical contacts are the small gold-colored dots on the ink cartridge.
Feature
Description
1
Electrical contacts
ENWW
Ink cartridge problem
73