HP ENVY 700-000 Troubleshooting & Maintenance Guide

HP ENVY 700-000 Manual

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  • HP ENVY 700-000 | Troubleshooting & Maintenance Guide - Page 1
    Troubleshooting and Maintenance Guide
  • HP ENVY 700-000 | Troubleshooting & Maintenance Guide - Page 2
    services are set forth in the express statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP by HP. This of HP. Hewlett countries. HP supports lawful use This limitation is not limited to HP and Compaq systems. The memory
  • HP ENVY 700-000 | Troubleshooting & Maintenance Guide - Page 3
    Display (monitor) ...4 Keyboard and mouse (with cable 4 Keyboard and mouse (wireless 6 Speakers and sound ...6 Internet access ...7 Software troubleshooting ...8 3 System recovery ...10 Choosing a system recovery method 10 System Recovery options ...10 Recovery media ...12 4 Maintenance ...15
  • HP ENVY 700-000 | Troubleshooting & Maintenance Guide - Page 4
    iv ENWW
  • HP ENVY 700-000 | Troubleshooting & Maintenance Guide - Page 5
    integrity of your system and its data from unauthorized access. Review these features to ensure proper use. Computer security features Computer against new viruses beyond the trial period, purchase an extended update service. Unauthorized access to data and ongoing threats to the computer Firewall
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    , or using your computer and possible solutions. For more information or for additional troubleshooting options, see the Quick Setup Guide that accompanies your computer, or visit http://www.hp.com/support and search for your computer model. Computer does not start Symptom Possible solution Error
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    Symptom Possible solution Computer seems to be locked up and is not responding. Use the Windows Task Manager to close any programs not responding, or restart the computer: 1. Press the Ctrl+Alt+Delete keys on the keyboard simultaneously. 2. Click Start Task Manager. 3. Select the program that is
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    . Use the mouse to turn off the computer, unplug and reconnect the keyboard to the back of your computer, and then restart your computer. 4 Chapter 2 Troubleshooting ENWW
  • HP ENVY 700-000 | Troubleshooting & Maintenance Guide - Page 9
    Symptom Mouse (with cable) does not work or is not detected. Cursor does not move using the arrow keys on the number keypad. Cursor does not respond to mouse movement. Possible solution Unplug and reconnect the mouse cable to your computer. If the mouse is still not detected, turn off the computer,
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    (speakers without a separate power source, such as batteries or a power cord) do not produce satisfactory sound. Replace the non-powered speakers with powered speakers. 6 Chapter 2 Troubleshooting ENWW
  • HP ENVY 700-000 | Troubleshooting & Maintenance Guide - Page 11
    , click Action Center, and then click Troubleshooting. 2. Under Network and Internet, click do not plug a network cable into a telephone service line; doing so might damage the network adapter. open the wizard, and then follow the on-screen instructions. If your system has an external antenna, try
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    instructions. If you have a problem that might be due to software that was installed on your computer, use System Restore to return the computer to a previous restore point. You can also set restore points manually , and then follow the on-screen instructions. 8 Chapter 2 Troubleshooting ENWW
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    screen. 3. Choose the program you want to install, click Next, and follow the on-screen instructions. 4. When you have finished reinstalling, restart the computer. Do not skip this last step. . 4. Select the program you want to remove, and then click Uninstall. ENWW Software troubleshooting 9
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    the System Recovery program - see Microsoft System Restore under Software troubleshooting on page 8. Some features might not be available on systems 4. Through recovery discs purchased from HP Support. To purchase recovery discs, visit http://www.hp.com/support. System Recovery from the Windows 7
  • HP ENVY 700-000 | Troubleshooting & Maintenance Guide - Page 15
    begins. After System Recovery is complete, click Finish to restart the computer. 9. Complete the registration process, and wait until you see the desktop. 10. Turn off the computer, reconnect all peripheral devices, and turn the computer back on. System Recovery at system startup CAUTION: System
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    8. Complete the registration process, and wait until you see the desktop. 9. Turn off the computer, reconnect all peripheral devices, and turn the computer back on. System Recovery from recovery media CAUTION: System Recovery deletes all data
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    click Yes to allow the program to continue. 3. Select Create recovery media using blank DVD(s), and then click Next. 4. Follow the on-screen instructions. Label each disc as you make it (for example, Recovery 1, Recovery 2). To create a recovery USB flash drive: 1. Close all open programs. 2. Insert
  • HP ENVY 700-000 | Troubleshooting & Maintenance Guide - Page 18
    out on the screen. Click Next. NOTE: Recovery Media Creation formats the flash drive and deletes all on files on it. 6. Follow the on-screen instructions. Be sure to label the USB flash drive and store it in a secure place. NOTE: Do not use media cards for creating recovery media. The
  • HP ENVY 700-000 | Troubleshooting & Maintenance Guide - Page 19
    ensure that it works at peak performance. Schedules and tasks Follow these instructions at the recommended intervals for proper maintenance. Weekly Software cleanup Use it about once every three months. Visit www.hp.com/support for additional cleaning instructions. ENWW Schedules and tasks 15
  • HP ENVY 700-000 | Troubleshooting & Maintenance Guide - Page 20
    Cleaning the computer and monitor Follow these steps to clean the computer and monitor: 1. Unplug the power to the computer and the monitor. 2. To clean the monitor screen, use a clean, dry cloth. Do not use water on the monitor screen. For more thorough cleaning, use a clean cloth and antistatic
  • HP ENVY 700-000 | Troubleshooting & Maintenance Guide - Page 21
    Follow these steps to clean the touch screen: 1. Turn off the computer. Tap the Start button, and then tap Shut Down. 2. Disconnect the power cord from the wall. 3. Spray a small amount of mild glass cleaner on a soft cloth to clean the touch screen. 4. Wipe the surface and left and right side of
  • HP ENVY 700-000 | Troubleshooting & Maintenance Guide - Page 22
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Troubleshooting and Maintenance
Guide