HP ENVY Phoenix h9-1300 Getting Started

HP ENVY Phoenix h9-1300 Manual

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  • HP ENVY Phoenix h9-1300 | Getting Started - Page 1
    Getting Started
  • HP ENVY Phoenix h9-1300 | Getting Started - Page 2
    forth in the express statements accompanying such products and services. Nothing herein should be construed as constituting an the ability of this device to communicate with other 802.11n WLAN devices. HP supports lawful use of technology and does not endorse or encourage the use of our products
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    Support on the Web 25 Finding Guides on the Web 25 Finding Onscreen Guides 26 Using the PC Help & Tools Folder 26 Using HP Advisor Software 26 Using the Computer with Safety and Comfort 27 Troubleshooting and Maintenance 29 Troubleshooting Computer Problems 29 Software Troubleshooting
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    iv Getting Started (features vary by model)
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    . WARNING: To reduce the risk of serious injury, read the Safety & Comfort Guide. It describes proper workstation setup, posture, and health and work habits for computer users , and soot. These can increase the inside temperature, causing fire, trouble, and electrification. Setting Up Your Computer 1
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    Protect the monitor, computer, and connected accessories by connecting all power cords to a power surge protection device. Use a power strip specifically labeled as having surge protection, an uninterruptible power supply (UPS), or a similar device. If the computer has a television tuner, or a modem
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    Network Icon/label ETHERNET Description and function Ethernet LAN connector to connect to an Ethernet (RJ-45) local area network (LAN) hub or any broadband connection. This wired LAN connector is a network interface adapter (also called a network interface card, or NIC). The green LED indicates a
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    its own power source, such as batteries or a separate power cord. For detailed instructions about how to connect and configure other multichannel speakers, go to the Web support page for your model; see "Accessing Support on the Web" on page 25. Audio connectors Icon/label Description and function
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    Connecting a stereo speaker system To connect active speakers, such as left/right stereo speakers or a 2.1 system of two speakers and a subwoofer, to the computer: 1 Ensure that the computer is turned off, and that the speaker system is turned off and unplugged. 2 Connect the speaker system cable to
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    Select models only) You can connect the computer to a wireless network supporting IEEE 802.11b, 802.11g, or 802.11n by using the antenna need an existing wireless LAN with an Internet connection. Consult your Internet Service Provider (ISP) for further information. To verify that the integrated WLAN
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    . Before you can use telephone dial-up to connect to the Internet and send or receive e-mail and faxes, you must connect your telephone service line to the modem connector (A). 1 Plug a modem/telephone cable into the computer modem connector (A). Note that the modem connector on the computer may be
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    Video and audio input Icon/label S-Video Description and function S-video In connector to connect video input from a TV set-top box output connector. Composite Video S-Video 2 Composite Video In connector (yellow) to connect video input from a TV set-top box. Secondary S-video In connector to
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    Television output Icon/label Analog Video Description and function Analog Video Out connector to connect S-video or composite video connector to a TV. Television input Icon/label TV/Cable Ant Description and function TV In connector to connect TV antenna or cable input from wall outlet with no
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    Connecting the TV signal source without a set-top box To connect the computer into an existing setup for the TV signal source without a set-top box, insert (add) a splitter (B) to route the coaxial TV signal cable from the wall outlet (A) to the computer connector (C). Callouts A TV signal cable (
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    Connecting the TV signal source with a set-top box and using S-video or composite video cable To use video output from the set-top box (F), add the cables to route video and audio to the computer: Do not detach any cables from the existing setup. Connect an S-video cable (or you can use an S-video-
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    Using an infrared receiver (IR) blaster (Select models only) If you have a cable TV or satellite TV set-top box, you can control the set-top box from the computer by using the remote control sensor cable/IR blaster (select models only) and the connector on the computer (not available on all models).
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    When you select an alternate language, it may take up to 30 minutes for this one-time language setup on the computer.) Follow the onscreen instructions to register, sign up for updates, and get online. 5 When you see the Windows 7 desktop, the initial setup is complete. For help with getting started
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    the front of the computer. Connecting to the Internet Connecting to the Internet requires that you: 1 Purchase high-speed Internet service from an Internet service provider (ISP). 2 Purchase a broadband modem (DSL or cable). This may be provided by the ISP. 3 Purchase and install a wireless router
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    the initial setup, do so now by using Online Services: a Click the Start button. b Click All Programs. c Click Online Services, and then click Get Online. d Follow the onscreen instructions to select an ISP and set up Internet service. NOTE: Online Services provides a list of ISPs; however, you may
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    by clicking the X in the upper-right corner. For help with audio, check the troubleshooting items in "Audio and speakers" on page 36. For more information, open the Help and Support Center or refer to the Support Web site; see "Getting More Information" on page 25. Selecting the Microphone The
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    Windows 7 security feature. A password set in Windows 7 must be entered at a Windows 7 prompt. For information on Windows 7 passwords: Click the Start button, click Help and Support, and then type passwords into the Search Help box and press Enter. See "Using the Help and
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    Instructions for using and updating the antivirus software, and for purchasing extended update service, are provided within the program. For more information about computer viruses: Click the Start button, click Help and Support attachments. To solve the problem temporarily, disable the firewall,
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    information, click the Start button, click Help and Support, and then type User Accounts into the Search Help box and press Enter. See "Using If you need help, check the manufacturer documentation or customer service information. For antivirus software, uninstall the existing software program before
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    with Windows 7. Windows Easy Transfer software guides you to copy files and settings Windows Easy Transfer. 3 Follow the onscreen instructions in the Windows Easy Transfer Wizard to transfer Support, and then type moving files into the Search Help box and press Enter. See "Using the Help and Support
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    Special Features of Your Computer Using the Memory Card Reader (Select models only) Your computer may come with a multi-format memory card reader (optional, select models only). Digital cameras and other digital imaging devices use memory cards, or media, to store digital picture files. The memory
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    must insert media correctly. Note the direction of the notched corner on the media. For more information, open the Help and Support Center or refer to the Support Web site; see "Getting More Information" on page 25. Also: CompactFlash and Microdrive media are keyed and cannot be inserted incorrectly
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    requires three things: A LightScribe-enabled optical disc drive (select models only), identified by the LightScribe logo Labeling software that supports LightScribe A writable LightScribe disc (sold separately) Making a LightScribe label by using CyberLink LabelPrint You may burn data, music, and
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    Using the Remote Control (Select models only) NOTE: Only use alkaline batteries in the remote control. With your remote control, you can open Windows Media Center to view television broadcasts, to record and play TV programs, and to play music, movies, or video. To open Windows Media Center, point
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    an item to view it. Finding Guides on the Web You can find guides for your computer by using the Internet to access the Support Web site: 1 Go to the Support Web site and search for your model number using the previous procedure. 2 Click Manuals. 3 Locate the manual you want, and then do one of
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    guide titles listed in the folder, your computer has no onscreen guides. Using the PC Help & Tools Folder The PC Help & Tools folder contains special utilities for computer owners, such as support services that are installed on your computer, and find offers for exciting new software and services.
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    Using the Computer with Safety and Comfort WARNING: To reduce the risk of serious injury, read the Safety & Comfort Guide. It describes proper workstation setup, posture, and health and work habits for computer users. It also provides important electrical and mechanical safety information. Before
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    28 Getting Started (features vary by model)
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    This section contains: Troubleshooting tables in "Troubleshooting Computer Problems" below. Software repair information in "Software Troubleshooting" on page 45. Maintenance information and guidelines in "Maintenance" on page 48. For more information, refer to the Help and Support Center or access
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    , the green power supply light on the back of the computer should be on; if it is not, refer to the Limited Warranty and Support Guide to contact Support. If the display (monitor) is blank, the monitor may not be properly connected. Connect the monitor to the computer, plug it in, and turn
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    7: 1 Click the Start button, and then click Control Panel. 2 Under Appearance and Personalization, click Adjust Screen Resolution. 3 Adjust resolution as necessary, and then click Apply. Troubleshooting and Maintenance 31
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    Keyboard and mouse (with cable) Symptom Keyboard commands and typing are not recognized by the computer. Mouse (with cable) does not work or is not detected. Cursor does not respond to mouse movement. Possible solution Turn off the computer by using the mouse, unplug and reconnect the keyboard to
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    reflective surface under the mouse. For detailed cleaning instructions, go to: http://www.hp.com/support Select your country/region and language, search on not work or is not detected. Check for these problems: Ensure you are using the wireless keyboard or wireless Troubleshooting and Maintenance 33
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    Wireless keyboard and mouse (continued) Symptom Possible solution Wireless keyboard or mouse does not work or is not detected. (continued) Resynchronize the keyboard and mouse to the receiver: The receiver, wireless keyboard, and wireless mouse shown in the illustrations are examples; your
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    and hold the Connect button (D) on the underside of the keyboard for 5 to 10 seconds until the LED (A) on the receiver lights or stops flashing. D Troubleshooting and Maintenance 35
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    Audio and speakers Symptom No sound is produced. Volume is very low or unsatisfactory. Possible solution If you use an HDMI connector on the graphics card (select models only) to connect your display (monitor) to the computer, you should also connect analog speakers to the computer Audio Line Out
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    service line; doing so may damage the network adapter. For more information about connecting to the Internet, open the Help and Support Center; see "Using the Help and Support 4 Follow the onscreen instructions. Use Device Manager to , and then follow the onscreen instructions. If your system has an
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    45. I cannot remove a CD or DVD. Turn on your computer, and press the Eject button nearest the drive to open the tray. If you suspect a problem with the Eject button itself: 1 Click the Start button, and then click Computer. 2 Right-click the CD or DVD drive you want to open. 3 Select
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    the content. Click the Start button, and then click Computer. Right-click the hard disk drive, and then click Properties to view the available space. Troubleshooting and Maintenance 39
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    the video file in a video editor, and then resave the file in a supported format. Codec error messages appear when I try to play certain video files. Open . 5 Select Search automatically for updated driver software. 6 Follow the instructions to update the driver. 7 If you are prompted, restart the
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    devices, visit the HP Web site at http://www.hp.com/support Ensure that all cables are properly and securely connected and that the with the computer. Restart the computer, and follow the instructions for accepting the changes. Disable the automatic settings in the Troubleshooting and Maintenance 41
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    Device Manager window. 3 Click the plus sign (+) next to the problem device and check for an exclamation point in a yellow circle near the If it is available, click the Troubleshoot button, and follow the onscreen instructions in the device troubleshooter wizard. 7 Restart the computer. Click
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    For the correct distance, refer to the device instructions. Remove and then reinstall the device: 1 and then click Next. 5 Follow the onscreen wizard instructions. The device may have too many connections. Either discoverability, refer to the device instructions. Ensure other devices that use radio
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    Remote control Symptom Remote sensor is not receiving a signal from the remote control. Possible solution Be sure to point the remote control at the sensor. Be sure the remote control has fresh batteries. For an external sensor with a USB connector, try enabling the IR connection by following
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    Ensure the memory card is one of the supported types: CompactFlash (I, II, and Microdrive), the memory card if necessary. Software Troubleshooting Your computer uses the operating system repair overview The most efficient way to repair software problems is simply to restart the computer or turn the
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    to an earlier version of the driver if the new one does not solve your problem: 1 Click the Start button. 2 Type Device Manager into the Start Search box, , System Restore, and then click Next. 4 Follow the onscreen instructions. To manually add restore points: 1 Close all open programs. 2 Click the
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    points: 1 Click the Start button, and then click Help and Support. 2 Type system restore in the Search Help box, and then press 4 Choose the program you want to install, click Next, and follow the onscreen instructions. 5 When you have finished reinstalling, restart the computer. NOTE: Do not skip
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    Maintenance This section includes information about tasks you can perform to help ensure trouble-free operation of your computer, and to ease the recovery of important information on your computer if problems arise in the future. Maintenance tasks It is important that you perform simple maintenance
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    . Depending on your disc recording software, you may need to manually enable this feature (refer to the software documentation). If you perform while your computer is working properly. If you encounter problems with your computer later, you can restore it to its . Troubleshooting and Maintenance 49
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    Cleaning the computer vents Air vents keep the computer and monitor cool. To maintain efficient air flow, keep these vents clean by using a small battery-powered vacuum cleaner. (A battery-powered vacuum cleaner eliminates the risk of electric shock.) 1 Run the vacuum over the vents in the computer
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    click Yes to allow the program to continue. 3 Follow the onscreen instructions. Label each disc as you make it (for example, Recovery 1, Support. To purchase recovery discs, go to http://www.hp.com/support and visit the Software & Driver downloads page for your computer model. Troubleshooting
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    System recovery from the Windows 7 Start Menu If the computer is working, and Windows 7 is responding, use these steps to perform a system recovery. NOTE: System recovery deletes all data and programs you created or installed after purchase. Therefore, ensure you have backed up, to a removable disc,
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    Next. Otherwise, select Recover without backing up your files, and then click Next. 8 If you are prompted to insert the next recovery disc, do so. Troubleshooting and Maintenance 53
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    setup instructions. 2 Follow the instructions in "Preparing to Use Your Computer" on page 13. Additional Troubleshooting For additional troubleshooting solutions, refer to the following: HP Support Assistant HP Support Assistant helps you maintain your PC performance and resolve problems faster
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    36 B backup 49 buttons eject CD/DVD drive 23 Off, See turning off computer 14 C card reader, memory 21 CD/DVD drive troubleshooting 38-40 using vertical 23 cleaning 49 Composite video connector 8 computer cleaning 49 Help & Tools 26 setting up 1 transferring files 20 turning on the computer
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    -to-DVI 3 headphones connecting 5 Help and Support 25 Hibernate mode 14 HP Advisor 26 I Internet connection 6-7 security 18 troubleshooting 37-38 IR blaster 12 connection, enable 44 receiver 12 K keyboard wired connecting 2 troubleshooting 32 wireless troubleshooting 33-35 L LAN (local area network
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    troubleshooting 30 Support Web site 25 surge protector 2 S-video In connector 8 System 46 System performance troubleshooting 42 System recovery 50 System Restore, Microsoft 46 system recovery discs, making 49, 50 T television see TV transferring information to your new computer 20 troubleshooting
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    The power to make a change Thank you for your purchase. HP is dedicated to producing the highest quality, best performing, and easiest to use PCs in the world. HP also designed this product with the environment in mind. But to reduce its impact even further, we need your help. Let's work together to
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Getting Started