HP ENVY Sleekbook CTO 4t-1000 HP Envy 4 - Maintenance and Service Guide
HP ENVY Sleekbook CTO 4t-1000 Manual
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- HP ENVY Sleekbook CTO 4t-1000 | HP Envy 4 - Maintenance and Service Guide - Page 1
HP Envy 4 Maintenance and Service Guide IMPORTANT! This document is intended for HP authorized service providers only. - HP ENVY Sleekbook CTO 4t-1000 | HP Envy 4 - Maintenance and Service Guide - Page 2
contained herein is subject to change without notice. The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP shall not be liable - HP ENVY Sleekbook CTO 4t-1000 | HP Envy 4 - Maintenance and Service Guide - Page 3
Safety warning notice WARNING! To reduce the possibility of heat-related injuries or of overheating the device, do not place the device directly on your lap or obstruct the device air vents. Use the device only on a hard, flat surface. Do not allow another hard surface, such as an adjoining optional - HP ENVY Sleekbook CTO 4t-1000 | HP Envy 4 - Maintenance and Service Guide - Page 4
iv Safety warning notice - HP ENVY Sleekbook CTO 4t-1000 | HP Envy 4 - Maintenance and Service Guide - Page 5
19 Sequential part number listing ...19 4 Removal and replacement procedures ...25 Preliminary replacement requirements 25 Tools required ...25 Service considerations ...25 Plastic parts ...25 Cables and connectors 25 Drive handling 26 Grounding guidelines ...26 Electrostatic discharge damage 26 - HP ENVY Sleekbook CTO 4t-1000 | HP Envy 4 - Maintenance and Service Guide - Page 6
Memory module ...41 WLAN module ...43 TouchPad module ...45 Fan ...46 System board ...47 Heat sink ...51 RJ-45 module cover ...52 Media card reader assembly (smart card reader 53 Subwoofer ...54 Security bracket ...55 USB/Audio board ...56 Power connector cable ...57 Speakers ...58 Power button - HP ENVY Sleekbook CTO 4t-1000 | HP Envy 4 - Maintenance and Service Guide - Page 7
Creating restore media ...76 Performing a system recovery ...77 Using the dedicated recovery partition 77 Restoring using the restore media 79 Changing the computer boot order 79 Backing up and recovering your information 79 Using Windows Backup and Restore 80 Using Windows system restore - HP ENVY Sleekbook CTO 4t-1000 | HP Envy 4 - Maintenance and Service Guide - Page 8
viii - HP ENVY Sleekbook CTO 4t-1000 | HP Envy 4 - Maintenance and Service Guide - Page 9
-flush glass panel cover (non-PMMA) Two memory module slots DDR3-1600MHz single channel support DDR3-1333MHz single channel support (DDR3-1600 downgrade to 1333) Supports up to 16384-GB of system RAM Supports the following configurations: ● 2048-MB total system memory (2048×1) ● 4096-MB total system - HP ENVY Sleekbook CTO 4t-1000 | HP Envy 4 - Maintenance and Service Guide - Page 10
RPM 7mm SATA ● 500-GB 5400 RPM 7mm SATA mSATA SSD configurations: 32-GB SSD External USB optical drive (computer USB ports support 2A current) SATA 12-7 mm tray load Supports the following external optical drives: ● Blu-ray ROM DVD±R/RW Super Multi Double-Layer Drive ● DVD±RW and CD-RW Super - HP ENVY Sleekbook CTO 4t-1000 | HP Envy 4 - Maintenance and Service Guide - Page 11
Keyboard/pointing devices Power requirements Operating system Serviceability Description ● 97% Duracoat, island-style keyboard touch gestures Taps enabled as default Supports the following HP AC adapters: ● 65-W (non-smart) PFC RC V EM 3-wire HP AC adapter Supports the following batteries: ● 4- - HP ENVY Sleekbook CTO 4t-1000 | HP Envy 4 - Maintenance and Service Guide - Page 12
notices, see the section of the Regulatory, Safety, and Environmental Notices that applies to your country or region. These notices are located in Help and Support. 4 Chapter 2 External component identification - HP ENVY Sleekbook CTO 4t-1000 | HP Envy 4 - Maintenance and Service Guide - Page 13
Start Technology feature is enabled at the factory. Rapid Start Technology allows your computer to resume quickly from inactivity. For more information, see the User Guide. To learn more about your power settings, select Start > Control Panel > System and Security > Power Options, or see the User - HP ENVY Sleekbook CTO 4t-1000 | HP Envy 4 - Maintenance and Service Guide - Page 14
Keys Component (1) esc key (2) fn key (3) Windows logo key (4) Action keys (5) Windows applications key Description Displays system information when pressed in combination with the fn key. Executes frequently used system functions when pressed in combination with the b key, the spacebar, - HP ENVY Sleekbook CTO 4t-1000 | HP Envy 4 - Maintenance and Service Guide - Page 15
feature is enabled at the factory. Rapid Start Technology allows your computer to resume quickly from inactivity. For more information, see the User Guide. ● Amber: Computer sound is off. ● Off: Computer sound is on. ● White: An integrated wireless device, such as a wireless local area network (WLAN - HP ENVY Sleekbook CTO 4t-1000 | HP Envy 4 - Maintenance and Service Guide - Page 16
TouchPad Component (1) (2) TouchPad on/off button TouchPad light (3) TouchPad zone (4) Left TouchPad button (5) Right TouchPad button Left side Description Turns the TouchPad on or off. ● On: The TouchPad is off. ● Off: The TouchPad is on. Moves the on-screen pointer and selects or - HP ENVY Sleekbook CTO 4t-1000 | HP Envy 4 - Maintenance and Service Guide - Page 17
optional USB 3.0 devices and provide enhanced USB power performance. NOTE: For details about different types of USB ports, see the User Guide. Supports the following digital card formats: ● Secure Digital (SD) Memory Card ● Secure Digital Extended Capacity (SDxC) Memory Card ● Secure Digital High - HP ENVY Sleekbook CTO 4t-1000 | HP Envy 4 - Maintenance and Service Guide - Page 18
current. Some USB devices require power and require you to use a powered port. NOTE: For details about different types of USB ports, see the User Guide. ● White: The AC adapter is connected and the battery is charged. ● Amber: The AC adapter is connected and the battery is charging. ● Off: The - HP ENVY Sleekbook CTO 4t-1000 | HP Envy 4 - Maintenance and Service Guide - Page 19
Bottom Component Vents (2) Description Enable airflow to cool internal components. NOTE: The computer fan starts up automatically to cool internal components and prevent overheating. It is normal for the internal fan to cycle on and off during routine operation. Bottom 11 - HP ENVY Sleekbook CTO 4t-1000 | HP Envy 4 - Maintenance and Service Guide - Page 20
information, provide the computer serial number and model description provided on the service tag, which is located on the bottom of the computer. Item about the product's hardware components. The part number helps a service technician to determine what components and parts are needed. This number - HP ENVY Sleekbook CTO 4t-1000 | HP Envy 4 - Maintenance and Service Guide - Page 21
Computer major components Item Component (1) Display panel (2) Top cover Spare part number 686603-001 686093-001 690194-001 Computer major components 13 - HP ENVY Sleekbook CTO 4t-1000 | HP Envy 4 - Maintenance and Service Guide - Page 22
Item Component (3) Power button board (4) Keyboard (includes keyboard cable): In black finish: For use in the United States For use in the United Kingdom and Singapore For use in Germany For use in France For use in Italy For use in Turkey For use in Latin America For use in Brazil - HP ENVY Sleekbook CTO 4t-1000 | HP Envy 4 - Maintenance and Service Guide - Page 23
Item Component For use in Italy For use in Turkey For use in Latin America For use in Brazil For use in Russia For use in Thailand For use in Japan For use in Belgium For use in Taiwan For use in South Korea For use in the Netherlands For use in India Backlit keyboard in black or - HP ENVY Sleekbook CTO 4t-1000 | HP Envy 4 - Maintenance and Service Guide - Page 24
Item (12) (13) (14) (15) (16) (17) Component Spare part number System board for use only with computer models equipped with an Intel 1.7GHz processor (includes processor and replacement thermal material). 686087-001 686087-501 686087-601 689844-001 689844-501 689844-601 System board for use - HP ENVY Sleekbook CTO 4t-1000 | HP Envy 4 - Maintenance and Service Guide - Page 25
Item Component 320-GB, 7200-rpm hard drive 4-GB memory module (PC3, 12800, 1600-MHz) 320-GB, 5400-rpm hard drive (18) Subwoofer (included in Speaker Kit) (19) Base enclosure Base enclosure (red) Base enclosure (black) Spare part number 634862-005 645193-005 683802-05 686586-001 686092-001 - HP ENVY Sleekbook CTO 4t-1000 | HP Envy 4 - Maintenance and Service Guide - Page 26
Mass storage devices Item (1) (2a) (2b) (3) (4) Component Hard drive (7mm SATA 2.5") 320-GB, 7200-rpm hard drive 320-GB, 5400-rpm hard drive 500-GB 5400-rpm hard drive Hard drive bracket Hard drive cable Hard drive (mSATA solid-state drive) 32-GB solid-state (SSD) drive Optical drive Blu-ray ROM - HP ENVY Sleekbook CTO 4t-1000 | HP Envy 4 - Maintenance and Service Guide - Page 27
Miscellaneous parts Component AC adapter (non-smart): 65-W PFC RC V 2-wire AC adapter (non-smart) for use in all countries and regions Power cord (3-pin, black, 1.83-m): For use in Australia For use in Italy For use in Japan For use in North America For use in the People's Republic of China For use - HP ENVY Sleekbook CTO 4t-1000 | HP Envy 4 - Maintenance and Service Guide - Page 28
Spare part number 490371-AD1 490371-D01 490371-D61 613149-001 634862-005 641369-005 645193-005 652972-005 655795-005 657325-005 659940-001 659941-001 670034-005 670290-005 681949-001 683802-005 686086-001 686086-501 686086-601 686087-001 686087-501 686087-601 686088-001 686088-501 686088-601 686089- - HP ENVY Sleekbook CTO 4t-1000 | HP Envy 4 - Maintenance and Service Guide - Page 29
Spare part number 686089-601 686090-001 686090-501 686090-601 686091-001 686091-501 686091-601 686092-001 686093-001 686573-001 686574-001 686575-001 686576-001 686577-001 686578-001 686579-001 686581-001 686582-001 686583-001 686584-001 686585-001 686586-001 686587-001 686603-001 686836-001 686836- - HP ENVY Sleekbook CTO 4t-1000 | HP Envy 4 - Maintenance and Service Guide - Page 30
Spare part number 686836-161 686836-201 686836-251 686836-281 686836-291 686836-A41 686836-AB1 686836-AD1 686836-B31 686836-D61 686836-FL1 686922-001 687097-001 687098-001 687099-001 687099-071 687099-161 687099-171 687099-A41 687099-B31 687099-BG1 687099-DB1 687099-DH1 687100-001 687997-001 687998- - HP ENVY Sleekbook CTO 4t-1000 | HP Envy 4 - Maintenance and Service Guide - Page 31
Spare part number 691639-001 691640-001 691641-001 692381-001 692758-001 692758-031 692758-041 692758-051 692758-061 692758-141 692758-161 692758-201 692758-251 692758-281 692758-291 692758-A41 692758-AB1 692758-AD1 692758-B31 692758-D61 692759-001 692759-071 692759-161 692759-171 692759-A41 692759- - HP ENVY Sleekbook CTO 4t-1000 | HP Envy 4 - Maintenance and Service Guide - Page 32
Spare part number 693656-001 693656-501 693656-601 693657-001 693657-501 693657-601 Description System board for use only with computer models equipped with an Intel 1.5GHz processor (includes processor and replacement thermal material) System board for use only with computer models equipped with - HP ENVY Sleekbook CTO 4t-1000 | HP Envy 4 - Maintenance and Service Guide - Page 33
plastic parts. Use care when handling the plastic parts. Apply pressure only at the points designated in the maintenance instructions. Cables and connectors CAUTION: When servicing the computer, be sure that cables are placed in their proper locations during the reassembly process. Improper cable - HP ENVY Sleekbook CTO 4t-1000 | HP Envy 4 - Maintenance and Service Guide - Page 34
Drive handling CAUTION: Drives are fragile components that must be handled with care. To prevent damage to the computer, damage to a drive, or loss of information, observe these precautions: Before removing or inserting a hard drive, shut down the computer. If you are unsure whether the computer is - HP ENVY Sleekbook CTO 4t-1000 | HP Envy 4 - Maintenance and Service Guide - Page 35
Event Walking across carpet Walking across vinyl floor Motions of bench worker Removing DIPS from plastic tube Removing DIPS from vinyl tray Removing DIPS from Styrofoam Removing bubble pack from PCB Packing PCBs in foam-lined box Typical electrostatic voltage levels Relative humidity 10% 40% - HP ENVY Sleekbook CTO 4t-1000 | HP Envy 4 - Maintenance and Service Guide - Page 36
. ● Use a wrist strap connected to a properly grounded work surface and use properly grounded tools and equipment. ● Use conductive field service tools, such as cutters, screwdrivers, and vacuums. ● When fixtures must directly contact dissipative surfaces, use fixtures made only of staticsafe - HP ENVY Sleekbook CTO 4t-1000 | HP Envy 4 - Maintenance and Service Guide - Page 37
-dissipative tables or floor mats with hard ties to the ground ● Field service kits ● Static awareness labels ● Material-handling packages ● Nonconductive plastic bags 77 screws that must be removed, replaced, or loosened when servicing the computer. Make special note of each screw size and location - HP ENVY Sleekbook CTO 4t-1000 | HP Envy 4 - Maintenance and Service Guide - Page 38
, provide the computer serial number and model number provided on the service label, which is found on the bottom of the computer. Item about the product's hardware components. The part number helps a service technician determine what components and parts are needed. This number describes - HP ENVY Sleekbook CTO 4t-1000 | HP Envy 4 - Maintenance and Service Guide - Page 39
scratching the bezel 4. Remove the 2 Phillips PM 2.5x3 screws (2) on the left and right hinges that secure the display panel to the computer. NOTE: Support the display panel as you are removing the screws. 5. Loosen the edges of the plastic bezel cover (3) from all four sides of the display panel - HP ENVY Sleekbook CTO 4t-1000 | HP Envy 4 - Maintenance and Service Guide - Page 40
). NOTE: Remove any tabs or tape adhering to the display panel. 8. Disconnect the display panel cable (1), and then move the panel towards the keyboard (2). NOTE: Support the display panel as you lean the panel forward. 32 Chapter 4 Removal and replacement procedures - HP ENVY Sleekbook CTO 4t-1000 | HP Envy 4 - Maintenance and Service Guide - Page 41
9. Release the support strip (1) that secures the display panel connector. Disconnect the display panel cable from the display panel (2), and then remove the panel (3). Reverse this procedure to - HP ENVY Sleekbook CTO 4t-1000 | HP Envy 4 - Maintenance and Service Guide - Page 42
Remove the base enclosure: 1. Turn the computer face down, remove the 12 Phillips PM 7.5 millimeter long screws. 2. Remove the bottom enclosure. NOTE: To remove the bottom enclosure, use a thin, non-conductive tool such as the HP Tool Shroud separator, available on the HP website. 34 Chapter 4 - HP ENVY Sleekbook CTO 4t-1000 | HP Envy 4 - Maintenance and Service Guide - Page 43
Battery Description 4-cell, 52WHr 3.55AH Li-ion battery Spare part number 681949-001 Before removing the battery, follow these steps: 1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system - HP ENVY Sleekbook CTO 4t-1000 | HP Envy 4 - Maintenance and Service Guide - Page 44
4. Remove the battery from the computer (3). Reverse this procedure to install the battery. 36 Chapter 4 Removal and replacement procedures - HP ENVY Sleekbook CTO 4t-1000 | HP Envy 4 - Maintenance and Service Guide - Page 45
Hard drive Description 320-GB 7200RPM SATA 7mm 320-GB 5400RPM SATA 7mm 500-GB 5400RPM SATA 7mm 32-GB mSATA solid-state drive (SSD) Spare part number 634862-005 645193-005 683802-005 687100-001 Before removing the hard drive or SSD, follow these steps: 1. Shut down the computer. If you are unsure - HP ENVY Sleekbook CTO 4t-1000 | HP Envy 4 - Maintenance and Service Guide - Page 46
2. Remove the hard drive (3). 3. Remove the hard drive connector cable (1). Remove the 4 screws (2) securing the hard drive bracket to the hard drive, and then remove the hard drive bracket (3). 4. Remove the hard drive (3). Remove the mSATA solid-state drive: 38 Chapter 4 Removal and replacement - HP ENVY Sleekbook CTO 4t-1000 | HP Envy 4 - Maintenance and Service Guide - Page 47
▲ Remove the screw (1), and then remove the mSATA solid-state drive (2). Reverse these procedures to reassemble and install the hard drive. Component replacement procedures 39 - HP ENVY Sleekbook CTO 4t-1000 | HP Envy 4 - Maintenance and Service Guide - Page 48
RTC battery Description RTC battery Spare part number 686922-001 Before removing the RTC battery, follow these steps: 1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Disconnect - HP ENVY Sleekbook CTO 4t-1000 | HP Envy 4 - Maintenance and Service Guide - Page 49
Reverse this procedure to install the RTC battery on computer models. When installing the RTC battery, make sure the "+" sign faces up. Memory module Description 4-GB memory module (PC3, 12800, 1600-MHz) 2-GB memory module (PC3, 12800, 1600-MHz) 8-GB memory module (PC3, 12800, 1600-MHz) Spare part - HP ENVY Sleekbook CTO 4t-1000 | HP Envy 4 - Maintenance and Service Guide - Page 50
3. Remove the memory module (3). Reverse this procedure to install a memory module. 42 Chapter 4 Removal and replacement procedures - HP ENVY Sleekbook CTO 4t-1000 | HP Envy 4 - Maintenance and Service Guide - Page 51
country or region. If you replace the module and then receive a warning message, remove the module to restore device functionality, and then contact technical support. Before removing the WLAN module, follow these steps: 1. Shut down the computer. If you are unsure whether the computer is off or in - HP ENVY Sleekbook CTO 4t-1000 | HP Envy 4 - Maintenance and Service Guide - Page 52
3. Remove the WLAN module by pulling the module away from the slot at an angle (3). NOTE: If the WLAN antennas are not connected to the terminals on the WLAN module, the protective sleeves must be installed on the antenna connectors. 44 Chapter 4 Removal and replacement procedures - HP ENVY Sleekbook CTO 4t-1000 | HP Envy 4 - Maintenance and Service Guide - Page 53
TouchPad module Description TouchPad button board (includes cable) TouchPad button board (includes cable) Spare part number 687997-001 691640-001 Before removing the TouchPad button board, follow these steps: 1. Shut down the computer. If you are unsure whether the computer is off or in - HP ENVY Sleekbook CTO 4t-1000 | HP Envy 4 - Maintenance and Service Guide - Page 54
5. Lift up on the rear edge, slide backwards, and then remove the TouchPad button board and cable (4). Fan Reverse this procedure to install the TouchPad button board and cable. Description Fan (with foil) Spare part number 691641-001 Before removing the fan: 1. Shut down the computer. If you - HP ENVY Sleekbook CTO 4t-1000 | HP Envy 4 - Maintenance and Service Guide - Page 55
3. Remove the piece of tape on the underside of the heat sink that secures the fan to the unit (4). System board NOTE: The system board spare part kit includes replacement thermal material. Description For use only with computer models equipped with an Intel 1.7GHz processor, but not WWAN - HP ENVY Sleekbook CTO 4t-1000 | HP Envy 4 - Maintenance and Service Guide - Page 56
Description For use only with computer models equipped with an Intel 1.4GHz processor, but not WWAN capability (includes replacement thermal material) For use only with computer models equipped with an Intel 1.5Hz processor, but not WWAN capability (includes replacement thermal material) Spare part - HP ENVY Sleekbook CTO 4t-1000 | HP Envy 4 - Maintenance and Service Guide - Page 57
● WLAN module see (WLAN module on page 43). ● Hard drive (see Hard drive on page 37). ● USB/Audio (see USB/Audio) ● Display panel cable (see Display panel on page 31). Remove the system board: 1. Remove the following cables: ● Power connector cable (1) ● Speaker cable (2) ● Subwoofer cable (3) ● USB - HP ENVY Sleekbook CTO 4t-1000 | HP Envy 4 - Maintenance and Service Guide - Page 58
3. Remove the system board (2) by sliding it up and to the right at an angle. Reverse this procedure to install the system board. 50 Chapter 4 Removal and replacement procedures - HP ENVY Sleekbook CTO 4t-1000 | HP Envy 4 - Maintenance and Service Guide - Page 59
Heat sink Description Fan - Heat sink Fan - Heat sink Spare part number 686578-001 686579-001 NOTE: To properly ventilate the computer, allow at least 7.6 cm (3 in) of clearance on the left side of the computer. The computer uses an electric fan for ventilation. The fan is controlled by a - HP ENVY Sleekbook CTO 4t-1000 | HP Envy 4 - Maintenance and Service Guide - Page 60
4. Remove the heat sink (4). Reverse this procedure to install the fan and the heat sink.. RJ-45 module cover Description RJ-45 module cover Spare part number 686582-001 Before removing the RJ-45 module cover: 1. Shut down the computer. If you are unsure whether the computer is off or in - HP ENVY Sleekbook CTO 4t-1000 | HP Envy 4 - Maintenance and Service Guide - Page 61
2. Remove the cover (2). Media card reader assembly (smart card reader) Description Media card reader assembly (smart card reader) Spare part number 687097-001 Before removing the media reader assembly, follow these steps: 1. Shut down the computer. If you are unsure whether the computer is off - HP ENVY Sleekbook CTO 4t-1000 | HP Envy 4 - Maintenance and Service Guide - Page 62
2. Disconnect the cable (3), and then remove the media card reader (4). Subwoofer Description Subwoofer Spare part number 686586-001 Before removing the USB/Audio board, follow these steps: 1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the - HP ENVY Sleekbook CTO 4t-1000 | HP Envy 4 - Maintenance and Service Guide - Page 63
3. Remove the subwoofer (3). Security bracket Description Security bracket (included in power connector kit) Spare part number 686577-001 Before you remove the security bracket, follow these steps: 1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn - HP ENVY Sleekbook CTO 4t-1000 | HP Envy 4 - Maintenance and Service Guide - Page 64
2. Remove the security bracket (2). USB/Audio board Description USB/Audio board Spare part number 686584-001 Before removing the USB/Audio board, follow these steps: 1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it - HP ENVY Sleekbook CTO 4t-1000 | HP Envy 4 - Maintenance and Service Guide - Page 65
Remove the USB/Audio board: 1. Disconnect the USB/Audio board cable from the system board (1) 2. Disconnect the Phillips PM 2.0x2.0 screw securing the USB/Audio board (2). 3. Remove the USB/Audio board (3). Power connector cable Description Power connector cable (includes bracket) Spare part - HP ENVY Sleekbook CTO 4t-1000 | HP Envy 4 - Maintenance and Service Guide - Page 66
8. Remove the security bracket (see Security bracket on page 55 9. Remove the USB/Audio board (see USB/Audio board on page 56). Remove the power connector cable: 1. Turn the computer, with the right side toward you. 2. Disconnect the power connector cable (1) from the system board. 3. Remove the - HP ENVY Sleekbook CTO 4t-1000 | HP Envy 4 - Maintenance and Service Guide - Page 67
4. Remove the display panel (see Display panel on page 31). 5. Remove the base enclosure (see Base enclosure on page 33). 6. Disconnect the battery cable (see Battery on page 35). Remove the speakers: 1. Turn the computer, with the front edge toward you. 2. Release the 2 Phillips PM 2.0×3.0 screws - HP ENVY Sleekbook CTO 4t-1000 | HP Envy 4 - Maintenance and Service Guide - Page 68
5. Remove the base enclosure (see Base enclosure on page 33). 6. Disconnect the battery cable (see Battery on page 35). Remove the Power button board and cable: 1. Turn the top cover upside down, with the back edge toward you. 2. Remove the 2 Phillips PM 2.0x3x0 screws securing the Power button - HP ENVY Sleekbook CTO 4t-1000 | HP Envy 4 - Maintenance and Service Guide - Page 69
For use in country or region: For use in The Netherlands For use in German For use in Brazil Backlit keyboard in black finish For use in the United States For use in Latin America For use in Belgium For use in Switzerland For use in Denmark, Norway, Finland Keyboard in black/silver finish For use in - HP ENVY Sleekbook CTO 4t-1000 | HP Envy 4 - Maintenance and Service Guide - Page 70
Remove the keyboard: 1. Turn the computer right-side up with the front facing you. 2. Remove the 16 Phillips PM 2x3 screws. 3. Remove the single screw (1), and then release the keyboard and keyboard bracket from the top cover (2). 62 Chapter 4 Removal and replacement procedures - HP ENVY Sleekbook CTO 4t-1000 | HP Envy 4 - Maintenance and Service Guide - Page 71
4. Remove the 1 Phillips PM 2.5x3 screw securing the keyboard to the bracket (1), disconnect the keyboard cable (2) (pushing it through the bracket), and then remove the keyboard from the bracket (3). Reverse this procedure to install the keyboard. Top cover Description Top cover Spare part number - HP ENVY Sleekbook CTO 4t-1000 | HP Envy 4 - Maintenance and Service Guide - Page 72
3. Remove the 3 screws from each hinge on the top cover (1), and then remove the top cover (2). Reverse this procedure to install the top cover. WLAN antenna cables Description WLAN antennas Spare part numbers 686573-001 Before removing the antenna cables: 1. Shut down the computer. If you are - HP ENVY Sleekbook CTO 4t-1000 | HP Envy 4 - Maintenance and Service Guide - Page 73
▲ Remove the WLAN antenna transceivers (1), and then remove the cables (2) from the right and left sides of the hinge. Display panel cable assembly Description Display panel cable assembly Spare part number 686576-001 Before removing the display panel cable assembly: 1. Shut down the computer. If - HP ENVY Sleekbook CTO 4t-1000 | HP Envy 4 - Maintenance and Service Guide - Page 74
▲ Disconnect the display panel cable from the webcam, and then remove the cable on the left side up to the left hinge. Webcam assembly Description Webcam assembly Spare part numbers 686587-001 Before removing the webcam assembly: 1. Shut down the computer. If you are unsure whether the computer - HP ENVY Sleekbook CTO 4t-1000 | HP Envy 4 - Maintenance and Service Guide - Page 75
▲ Disconnect the webcam cable (1), and then remove the cable (2). Display hinges and hinge covers Description Display hinges Display hinge covers Spare part number 686583-001 691639-001 Before removing the webcam assembly: 1. Shut down the computer. If you are unsure whether the computer is off - HP ENVY Sleekbook CTO 4t-1000 | HP Envy 4 - Maintenance and Service Guide - Page 76
Remove the display hinge covers: 1. Remove the 1 Phillips PM screws that secures the display the left and right hinge covers (1), and then remove the hinge covers (2). 2. Remove the 4 Phillips PM screws (2 on each side) that secure the hinge to the display panel (1), and then remove the hinges (2). - HP ENVY Sleekbook CTO 4t-1000 | HP Envy 4 - Maintenance and Service Guide - Page 77
operating properly. Starting Setup Utility NOTE: An external keyboard or mouse connected to a USB port can be used with Setup Utility only if USB legacy support is enabled. To start Setup Utility, follow these steps: 1. Turn on or restart the computer, and then press esc while the "Press the ESC key - HP ENVY Sleekbook CTO 4t-1000 | HP Envy 4 - Maintenance and Service Guide - Page 78
choose one of the following methods: ● To exit Setup Utility menus without saving your changes, press the esc key, and then follow the on-screen instructions. - or - Use the arrow keys to select Exit > Exit Discarding Changes, and then press enter. ● To save your changes and exit Setup Utility menus - HP ENVY Sleekbook CTO 4t-1000 | HP Envy 4 - Maintenance and Service Guide - Page 79
Exit > Load Setup Defaults. 4. Follow the on-screen instructions. 5. To save your changes and exit, press f10, and then follow the on-screen instructions. - or - Use the arrow keys to select Exit , which contains information regarding installing and troubleshooting the file. Using Setup Utility 71 - HP ENVY Sleekbook CTO 4t-1000 | HP Envy 4 - Maintenance and Service Guide - Page 80
, or disconnect any device, cable, or cord. 1. Windows 7-Select Start > Help and Support > Maintain. Windows XP-Select Start > Help and Support, and then select the software and drivers update. 2. Follow the on-screen instructions to identify your computer and access the BIOS update you want to - HP ENVY Sleekbook CTO 4t-1000 | HP Envy 4 - Maintenance and Service Guide - Page 81
the installation by following the on-screen instructions. NOTE: After a message on the screen test repeats the start-up test and checks for intermittent problems that the start-up test does not detect. ● If the battery fails the test, contact HP support to report the issue and purchase a replacement - HP ENVY Sleekbook CTO 4t-1000 | HP Envy 4 - Maintenance and Service Guide - Page 82
6 Specifications Computer specifications Metric U.S. Dimensions Width 29.16 cm 11.48 in Depth 2.15 cm 8.46 in Height (front to back) 2.11 to 3.19 cm 0.83 to 1.26 in Weight With 6-cell battery 1.60 kg 3.53 lb With 3-cell battery 1.46 kg 3.22 lb Input power Operating voltage and - HP ENVY Sleekbook CTO 4t-1000 | HP Envy 4 - Maintenance and Service Guide - Page 83
Contrast ratio Brightness Pixel resolution Pitch Format Configuration Backlight Character display Total power consumption Viewing angle Metric U.S. 200:1 (typical) 200 nits (typical) 0.197 mm × 0.197 mm 1366 × 768 RGB vertical stripe LED 80 × 25 2.0 W ±65° horizontal, ±50° vertical (typical) - HP ENVY Sleekbook CTO 4t-1000 | HP Envy 4 - Maintenance and Service Guide - Page 84
after software setup. NOTE: All references to the hard disk drive in this guide refer to the solid-state (SSD) drive For issues other than hard drive the factory. Software not provided with this computer must be reinstalled manually. Creating restore media HP recommends that you create either a set - HP ENVY Sleekbook CTO 4t-1000 | HP Envy 4 - Maintenance and Service Guide - Page 85
flash drive: 1. Select Start > All Programs > Security and Protection > HP Recovery Manager > HP Recovery Media Creation. 2. Follow the on-screen instructions. Performing a system recovery HP Recovery Manager software allows you to repair or restore the computer to its original factory state. HP - HP ENVY Sleekbook CTO 4t-1000 | HP Envy 4 - Maintenance and Service Guide - Page 86
f11 while the "F11 (System Recovery)" message is displayed on the screen. 2. Click System Recovery in the HP Recovery Manager window. 3. Follow the on-screen instructions. 78 Chapter 7 Backup and recovery - HP ENVY Sleekbook CTO 4t-1000 | HP Envy 4 - Maintenance and Service Guide - Page 87
order needs to be changed. 3. Press f9 at system bootup. 4. Select the external optical drive or the flash drive. 5. Follow the on-screen instructions. Changing the computer boot order To change the boot order for recovery discs: 1. Restart the computer. 2. Press esc while the computer is restarting - HP ENVY Sleekbook CTO 4t-1000 | HP Envy 4 - Maintenance and Service Guide - Page 88
Start > Control Panel > System and Security > Backup and Restore. 2. Follow the on-screen instructions to schedule and create a backup. NOTE: Windows® includes the User Account Control feature to improve settings. Refer to Help and Support for more information. 80 Chapter 7 Backup and recovery - HP ENVY Sleekbook CTO 4t-1000 | HP Envy 4 - Maintenance and Service Guide - Page 89
Security > System. 2. In the left pane, click System Protection. 3. Click the System Protection tab. 4. Click Create, and then follow the on-screen instructions. Restore to a previous date and time To revert to a restore point (created at a previous date and time), when the computer was functioning - HP ENVY Sleekbook CTO 4t-1000 | HP Envy 4 - Maintenance and Service Guide - Page 90
8 Power cord set requirements The wide-range input feature of the computer permits it to operate from any line voltage from 100 to 120 volts AC, or from 220 to 240 volts AC. The 3-conductor power cord set included with the computer meets the requirements for use in the country or region where the - HP ENVY Sleekbook CTO 4t-1000 | HP Envy 4 - Maintenance and Service Guide - Page 91
Country/region Accredited agency Applicable note number Japan JIS 3 The Netherlands KEMA 1 New Zealand SANZ 1 Norway NEMKO 1 The People's Republic of China CCC 4 Saudi Arabia SASO 7 Singapore PSB 1 South Africa SABS 1 South Korea KTL 5 Sweden SEMKO 1 Switzerland SEV - HP ENVY Sleekbook CTO 4t-1000 | HP Envy 4 - Maintenance and Service Guide - Page 92
9 Recycling When a non-rechargeable or rechargeable battery has reached the end of its useful life, do not dispose of the battery in general household waste. Follow the local laws and regulations in your area for battery disposal. HP encourages customers to recycle used electronic hardware, HP - HP ENVY Sleekbook CTO 4t-1000 | HP Envy 4 - Maintenance and Service Guide - Page 93
ROM DVD±R/RW Super Multi Double-Layer Drive precautions 26 spare part number 18, 20 buttons power 5 TouchPad on/off 8 C cables, service considerations 25 caps lock light, identifying 7 chipset, product description 1 components bottom 11 display 4 left side 8 right side 10 computer major components - HP ENVY Sleekbook CTO 4t-1000 | HP Envy 4 - Maintenance and Service Guide - Page 94
tag 12, 30 serviceability, product description 3 slots Digital Media 9 security cable 10 solid-state drive, spare part number 22 Speaker Kit, spare part number 58 speakers removal 58 spare part number 58 speakers, identifying 5 specifications computer 74 display 74 supported discs 76 system board - HP ENVY Sleekbook CTO 4t-1000 | HP Envy 4 - Maintenance and Service Guide - Page 95
V vents, identifying 11 video, product description 2 W warranty period 30 webcam light, identifying 4 webcam, identifying 4 Windows applications key, identifying 6 Windows logo key, identifying 6 wireless light 7 wireless, product description 2 WLAN antennas, identifying 4 WLAN module removal 43 - HP ENVY Sleekbook CTO 4t-1000 | HP Envy 4 - Maintenance and Service Guide - Page 96
HP Envy 4
Maintenance and Service Guide
IMPORTANT! This document is intended for HP
authorized service providers only.