HP ENVY TouchSmart 14-k020us User Guide

HP ENVY TouchSmart 14-k020us Manual

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  • HP ENVY TouchSmart 14-k020us | User Guide - Page 1
    User Guide
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    such products and services. Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors or omissions contained herein. First Edition: June 2013 Document Part Number: 726734-001 Product notice This guide describes features that
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    Safety warning notice WARNING! To reduce the possibility of heat-related injuries or of overheating the computer, do not place the computer directly on your lap or obstruct the computer air vents. Use the computer only on a hard, flat surface. Do not allow another hard surface, such as an adjoining
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    iv Safety warning notice
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    Using operating system controls 16 Using a WLAN ...16 Using an Internet service provider 16 Setting up a WLAN 16 Configuring a wireless router 17 Protecting your WLAN 17 Connecting to a WLAN 17 Using HP Mobile Broadband (select models only 18 Inserting and removing a SIM 18
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    Connecting to a local area network (LAN 20 4 Enjoying entertainment features ...21 Using the webcam ...22 Using audio ...23 Connecting speakers ...23 Connecting headphones ...23 Connecting a microphone 23 Using Beats Audio ...23 Accessing Beats Audio Control Panel 23 Enabling and disabling Beats
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    ....... 43 Running on external AC power ...44 Troubleshooting power problems 44 HP CoolSense (select models only 45 Refreshing your software card 49 8 Maintaining your computer ...50 Improving performance ...50 Using HP 3D DriveGuard (select models only 50 Using Disk Defragmenter 50 Using Disk
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    an optional security cable lock 57 10 Using Setup Utility (BIOS) and HP PC Hardware Diagnostics (UEFI 59 Starting Setup Utility (BIOS) ...59 restoring, and recovering ...62 Creating recovery media and backups 62 Creating HP Recovery media 63 Restore and recovery ...64 Using Windows Refresh for
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    12 Specifications ...68 Input power ...68 Operating environment ...68 13 Electrostatic Discharge ...69 Index ...70 ix
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    x
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    with your computer, and where to get more HP resources. HP Quick Start (select models only) HP Quick Start gives you the option to use the on page 15. ● Take a minute to browse the printed Windows 8 Basics guide to explore the new Windows® 8 features. TIP: To quickly return to the computer
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    ● Experience music the way the artist intended, with deep controlled base and clear, pure sound. See Using Beats Audio on page 23. ● Use the TouchPad and the new Windows 8 touch gestures for smooth control of images and pages of text. See Using TouchPad gestures on page 27. 2 Chapter 1 Starting
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    A broad range of how-to information and troubleshooting tips. Safety & Comfort Guide ● To access this guide, from the Start screen, select the ● HP Support Assistant app, select My computer, and then select User guides, or go to http://www.hp.com/ ergo. ● Proper workstation setup. Guidelines
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    2 Getting to know your computer Finding your hardware and software information Locating hardware To find out what hardware is installed on your computer: 1. From the Start screen, type c, and then select Control Panel. 2. Select System and Security, and then in the System area, click Device Manager.
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    safety information, refer to the Regulatory, Safety, and Environmental Notices. To access this guide, from the Start screen, select the HP Support Assistant app, select My computer, and then select User guides. NOTE: When a device is connected to the jack, the computer speakers are disabled
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    Left side Component (1) Security cable slot (2) HDMI port (3) USB 3.0 charging (powered) port (1) (4) USB 3.0 port (1) (5) Media Card Reader Description Attaches an optional security cable to the computer. NOTE: The security cable is designed to act as a deterrent, but it may not prevent
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    (7) Power light Display Description ● Blinking white: The hard drive is being accessed. ● Amber: HP 3D DriveGuard has temporarily parked the hard drive. NOTE: For information about HP 3D DriveGuard, see Using HP 3D DriveGuard (select models only) on page 50. ● On: The computer is on. ● Blinking
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    Record sound. (3) Webcam light On: The webcam is in use. (4) HP TrueVision HD Webcam Records video, captures still photographs, and provides access to country or region. To access this guide, from the Start screen, select the HP Support Assistant app, select My computer, and then select User
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    Top TouchPad Component (1) TouchPad zone (2) Left TouchPad button (3) Right TouchPad button Description Reads your finger gesture to move the pointer or activate items on the screen. Functions like the left button of an external mouse. Functions like the right button on an external mouse.
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    Lights Component (1) Power light (2) Caps lock light (3) Mute light (4) Wireless light Description ● On: The computer is on. ● Blinking: The computer is in the Sleep state, which is an energy-saving mode. The computer shuts off power to the display and other unneeded components. ● Off: The
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    Buttons and speakers Component (1) Power button (2) Speakers (2) Description ● When the computer is off, press the button to turn on the computer. ● When the computer is in the Sleep state, press the button briefly to exit Sleep. ● When the computer is in Hibernation, press the button briefly
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    Keys Component (1) esc key (2) fn key (3) Windows button (4) Action keys Description Reveals system information when pressed in combination with the fn key. Executes frequently used system functions when pressed in combination with the b key, or the esc key. Returns you to the Start screen
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    Bottom Component (1) (2) HP Triple Bass Reflex Subwoofer Vents (2) Description Provides superior bass you may need when you troubleshoot system problems or travel internationally with the computer. The labels are in easily accessible locations. ● Service label-Provides important information,
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    number (3) Warranty period (4) Model description Have this information available when you contact support. The service label is located on the bottom of the computer. ● Regulatory label-Provides certification labels are located on the bottom of the computer. 14 Chapter 2 Getting to know your computer
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    computer communicates with a wireless router or a wireless access point. ● HP Mobile Broadband Module (select models only)-A wireless wide area network (WWAN) website links provided in Help and Support. From the Start screen, type h, and then select Help and Support. Using the wireless controls You
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    wireless networks, and diagnose and repair network problems. To use operating system controls: 1. From screen, type h, and then select Help and Support. Using a WLAN With a WLAN device, you your wireless router to the modem, and test the Internet service. NOTE: Your ISP will give you a user ID and
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    settings to encrypt and decrypt data that is transmitted over the network. For more information, from the Start screen, type h, and then select Help and Support. Connecting to a WLAN To connect to the WLAN, follow these steps: 1. Be sure that the WLAN device is on. If the device is on, the
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    When used with mobile network operator service, HP Mobile Broadband gives you the freedom to stay connected to the Internet, send email, or connect to your corporate network whether you are on the road or outside the range of Wi-Fi hotspots. HP supports the following technologies: ● HSPA (High Speed
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    To insert a SIM, follow these steps: 1. Shut down the computer. 2. Close the display. 3. Disconnect all external devices connected to the computer. 4. Unplug the power cord from the AC outlet. 5. Insert the SIM into the SIM slot, and gently push the SIM into the slot until it is firmly seated. 6.
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    Connecting to a wired network There are 2 kinds of wired connections: local area network (LAN) and modem connection. A LAN connection uses a network cable and is much faster than a modem connection, which uses a telephone cable. Both cables are sold separately. WARNING! To reduce the risk of
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    4 Enjoying entertainment features Use your HP computer as an entertainment hub to socialize via the webcam, entertainment features on your computer. Component (1) (2) (3) (4) Internal microphones (2) Webcam light HP TrueVision HD Webcam USB 2.0 port Description Record sound. On: The webcam is in
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    safety information, refer to the Regulatory, Safety, and Environmental Notices. To access this guide, from the Start screen, select the HP Support Assistant app, select My computer, and then select User guides. NOTE: When a device is connected to the jack, the computer speakers are disabled
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    computer, follow the device manufacturer's instructions. To connect high-definition speakers to guide, from the Start screen, select the HP Support Assistant app, select My computer, and then select User guides Use Beats Audio Control Panel to view and manually control audio and bass settings. ▲ To
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    Select Hardware and Sound, and then select Sound. Using video Your HP computer is a powerful video device that enables you to watch streaming video on the computer, using the correct cable. Check the device manufacturer's instructions. Connecting an HDMI device NOTE: To connect an HDMI device to
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    , connect the high-definition device according to the following instructions. 1. Connect one end of the HDMI cable to the audio settings HDMI is the only video interface that supports high-definition video and audio. After you connect an HP. 3. Click Set Default, and then click OK. Using video 25
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    -ray player, or DVR, by using an optional wireless adapter (purchased separately). For details about using the wireless adapter, see the manufacturer's instructions. ▲ To open Intel Wireless Display, from the Start screen, type w, and then select Intel WiDi. NOTE: Before using the wireless display
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    USB ports on the computer. Review the Windows 8 Basics guide included with your computer. The guide provides information on common tasks use the corresponding buttons on a external mouse. NOTE: TouchPad gestures are not supported in all apps. To view a demonstration of each gesture: 1. From the
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    Tapping To make an on-screen selection, use the tap function on the TouchPad. ● Point to an item on the screen, and then tap one finger on the TouchPad zone to make a selection. Double-tap an item to open it. 28 Chapter 5 Navigating using touch gestures, pointing devices and the keyboard
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    Scrolling Scrolling is useful for moving up, down, or sideways on a page or image. ● Place two fingers slightly apart on the TouchPad zone and then drag them up, down, left, or right. Pinching/zooming Pinching and zooming allow you to zoom in or out on images or text. ● Zoom in by placing two
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    Rotating (select models only) Rotating allows you to turn items such as photos. ● Point to an object, then anchor the forefinger of your left hand in the TouchPad zone. Using your right hand, slide your forefinger in a sweeping motion from 12 o'clock to 3 o'clock. To reverse the rotation, move your
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    Flicking (select models only) Flicking allows you to navigate through screens or quickly scroll through documents. ● Place three fingers on the TouchPad zone and flick your fingers in a light, quick motion up, down, left or right. Edge swipes Edge swipes allow you to perform tasks such as changing
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    Top-edge swipe The top-edge swipe allows you to access All apps available on the Start screen. IMPORTANT: When an app is active, the top-edge gesture varies depending on the app. ● Swipe your finger gently from the top edge to reveal available apps. Left-edge swipe The left-edge swipe accesses your
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    Using touch screen gestures (select models only) A touch screen computer allows you to control items on the screen directly with your fingers. TIP: On touch screen computers, you can perform the gestures on the screen or on the TouchPad. You can also perform on-screen actions with the keyboard and
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    Pinching/stretching Pinching and stretching allows you to zoom out or in on images or text. ● Zoom in by placing two fingers together on the display and then move your fingers apart. ● Zoom out by placing two fingers apart on the display and then move your fingers together. Rotating (select models
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    Edge swipes With edge swipes you can perform tasks such as changing settings and finding or using apps. Right-edge swipe The right-edge swipe reveals the charms, which let you search, share, start apps, access devices, or change settings. ● Gently swipe your finger inward from the right edge of the
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    Top-edge swipe and bottom-edge swipe The top-edge swipe or bottom-edge swipe allows you to open a list of apps available on your computer. 1. Gently swipe your finger from the top edge or the bottom edge of the display bezel onto the screen. 2. Tap All apps to view available apps. Using the keyboard
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    (BIOS) and HP PC Hardware Diagnostics (UEFI) on page 59 for instructions on opening Setup Utility (BIOS), and then follow the instructions at the bottom to your computer. Help and Support also provides automated troubleshooting tools and access to support. f2 Decreases the screen brightness
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    app you want is revealed. Closes an active app. For additional information on Windows 8 shortcut keys, go to Help and Support. From the Start screen, type h, and then select Help and Support. Using the hot keys A hot key is a combination of the fn key and the esc key or the b key. To
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    Function Hot key Reveals system information. fn+esc Control the bass settings. fn+b Description Reveals information about system hardware components and the system BIOS version number. Enables or disables the Beats Audio bass settings. Beats Audio is an enhanced audio feature that provides a
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    is important to monitor and conserve the battery charge. Your computer supports an optimal power plan to manage how your computer uses and conserves you to resume your work very quickly. You can also initiate Sleep manually. For more information, see Initiating and exiting Sleep (select models only)
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    Initiating and exiting Sleep (select models only) With the computer on, you can initiate Sleep in any of the following ways: ● Close the display. ● From the Start screen, point to the upper-right or lower-right corner of the screen to reveal the charms. Click Settings, click the Power icon, and then
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    click Create or change your user account password, and then follow the onscreen instructions. If you do not need to create or change a user account password , run Battery Check in HP Support Assistant. To access battery information, from the Start screen, select the HP Support Assistant app, and then
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    available ● Connect an AC adapter. ● Connect an optional docking or expansion device. ● Connect an optional power adapter purchased as an accessory from HP. Resolving a low battery level when no power source is available Save your work and shut down the computer. Resolving a low battery level when
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    refer to the Setup Instructions poster provided in the computer replacement AC adapter provided by HP, or a compatible AC adapter purchased from HP. Connect the computer to external icon on the Windows desktop changes appearance. Troubleshooting power problems Test the AC adapter if the computer
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    replaced. Contact support for information on obtaining a replacement AC power adapter. HP CoolSense (select models only) HP CoolSense automatically have to wait while updates are downloaded. ▲ To enable this feature or manually adjust the settings, from the Start screen, type smart, and then select
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    Shut down the computer under any of the following conditions: ● When you are connecting an external hardware device that does not connect to a USB or video port ● When the computer will be unused and disconnected from external power for an extended period Although you can turn off the computer with
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    on page 15. NOTE: For more information about required software and drivers, or to learn which computer port to use, see the manufacturer's instructions. Using a USB device Most computers have more than one USB port, because this versatile interface allows you to connect numerous kinds of external
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    the notification area, at the far right of the taskbar. A message, Safely Remove Hardware and Eject Media is revealed. Follow the on-screen instructions. Connecting a powered USB device CAUTION: To reduce the risk of damage to the equipment when connecting a powered device, be sure that the device
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    the Windows desktop, click the remove hardware icon in the notification area, at the far right of the taskbar, and then, follow the on-screen instructions. 3. Press in on the card (1), and then remove it from the slot (2). NOTE: If the card is not ejected, pull the card out of the
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    instructions HP 3D DriveGuard (select models only) HP one of these events, HP 3D DriveGuard returns the hard HP 3D DriveGuard. Hard drives connected to USB ports are not covered by HP 3D DriveGuard. For more information, see the HP than an hour to complete. HP recommends defragmenting your hard drive
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    space by deleting unnecessary files. 2. Follow the on-screen instructions. Updating programs and drivers HP recommends that you update your programs and drivers on a of your equipment. Go to http://www.hp.com/support to download the latest versions of HP programs and drivers. In addition, register to
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    Cleaning the TouchPad and keyboard CAUTION: Never allow liquids to drip between the keys on the keyboard, even when you are cleaning the computer. This can permanently damage internal components. ● To clean and disinfect the TouchPad and keyboard, use a soft microfiber cloth or a static-free cloth
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    WARNING! To reduce the risk of electric shock, fire, or damage to the equipment, do not attempt to power the computer with a voltage converter kit sold for appliances. Traveling with or shipping your computer 53
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    by the Windows operating system, HP applications, the non-Windows Setup . Additional passwords can be set in Windows or in the HP Setup Utility (BIOS) that is preinstalled on your computer. You numbers. ● Before you send your computer for service, back up your files, delete confidential files,
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    on or restart the computer, quickly press esc, and then press f10. 2. Use the arrow keys to select Security, and then follow the on-screen instructions. Your changes take effect when the computer restarts. Using Internet security software When you use your computer to access email, a network, or the
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    viruses, from the Start screen, type h, and then select Help and Support. Using firewall software Firewalls are designed to prevent unauthorized access to a system HP, Microsoft Windows, and third-party software installed on your computer should be regularly updated to correct security problems
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    on your computer. To download the latest versions, go to http://www.hp.com/go/contactHP. At this location, you can also register to receive companies provide software updates to their products to correct security problems and improve functionality of the software. Securing your wireless network
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    3. Insert the security cable lock into the security cable slot on the computer (3), and then lock the security cable lock with the key. 4. Remove the key and keep it in a safe place. 58 Chapter 9 Securing your computer and information
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    of the BIOS may be available on the HP website. Most BIOS updates on the HP website are packaged in compressed files called SoftPaqs. Some download packages contain a file named Readme.txt, which contains information regarding installing and troubleshooting the file. Determining the BIOS version To
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    or disconnect any device, cable, or cord. 1. From the Start screen, select the HP Support Assistant app. 2. Click Updates and tune-ups, and then click Check for HP updates now. 3. Follow the on-screen instructions. 4. At the download area, follow these steps: a. Identify the most recent BIOS update
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    test while it is running, press esc. Downloading HP PC Hardware Diagnostics (UEFI) to a USB device NOTE: The HP PC Hardware Diagnostics (UEFI) download instructions are provided in English only. 1. Go to http://www.hp.com. 2. Click Support & Drivers, and then click the Drivers & Software tab
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    NOTE: This guide describes an Support. Creating recovery media and backups Recovery after a system failure is only as good as your most recent backup. 1. After you successfully set up the computer, create HP Recovery media. This step creates a backup of the HP You can also manually create a system
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    the HP website. For U.S. support, go to http://www.hp.com/go/contactHP. For worldwide support, go to http://welcome.hp.com/ HP Recovery media: 1. From the Start screen, type recovery, and then select HP Recovery Manager. 2. Select Recovery Media Creation, and then follow the on-screen instructions
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    Support. ● If you need to correct a problem with a preinstalled application or driver, use the Drivers and Applications Reinstall option of HP HP Recovery Manager, select Drivers and Applications Reinstall, and then follow the on-screen instructions Even if you did not manually create a restore point,
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    Help and Support for instructions on reinstalling traditional applications. From the Start screen, type h, and then select Help and Support. NOTE power button. 2. Select Troubleshoot from the boot options menu. 3. Select Reset your PC, and then follow the on-screen instructions. To use the Start
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    working. To start HP Recovery Manager from the HP Recovery partition: 1. Press f11 while the computer boots. - or - Press and hold f11 as you press the power button. 2. Select Troubleshoot from the boot options menu. 3. Select HP Recovery Manager, and follow the on-screen instructions. 66 Chapter 11
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    , change the computer boot order. See Changing the computer boot order on page 67. 3. Follow the on-screen instructions. Changing the computer boot order If computer does not restart in HP Recovery Manager, you can change the computer boot order, which is the order of devices listed in BIOS where
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    be powered from a standalone DC power source, it should be powered only with an AC adapter or a DC power source supplied and approved by HP for use with this computer. The computer can operate on DC power within the following specifications. Operating voltage and current varies by platform. Input
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    to a drive, or loss of information, observe these precautions: ● If removal or installation instructions direct you to unplug the computer, unplug it after being properly grounded and before removing a about static electricity or assistance with component removal or installation, contact support. 69
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    Help and Support 37 identifying 14 boot order changing HP Recovery Manager 67 bottom 14 HP 3D DriveGuard 50 HP and third-party software updates, installing 57 HP Mobile Broadband, disabled 18 HP Recovery Manager 66 correcting boot problems 67 starting 66 HP Recovery media creating 63 recovery 67 HP
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    starting 66 supported discs 63 system 66 USB flash drive 67 using HP Recovery media 63 recovery media creating 63 creating using HP Recovery Manager 63 recovery partition 66 removing 67 recycle computer 64, 65 refresh 65 computer 64 regulatory information regulatory label 14 wireless certification
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    , installing 56 speakers, connecting 23 speakers, identifying 11, 22 supported discs recovery 63 system information hot key 39 system recovery 66 using passwords 54 V vents, identifying 13 video 24 WLAN device 14, 16 WLAN label 14 WWAN antennas, identifying 8 WWAN device 18 Z zooming touch screen
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User Guide