HP ENVY TouchSmart 14t-k100 HP Envy 14 Sleekbook - Maintenance and Service Gui
HP ENVY TouchSmart 14t-k100 Manual
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- HP ENVY TouchSmart 14t-k100 | HP Envy 14 Sleekbook - Maintenance and Service Gui - Page 1
HP Envy 14 Sleekbook Maintenance and Service Guide IMPORTANT! This document is intended for HP authorized service providers only. - HP ENVY TouchSmart 14t-k100 | HP Envy 14 Sleekbook - Maintenance and Service Gui - Page 2
to change without notice. The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors - HP ENVY TouchSmart 14t-k100 | HP Envy 14 Sleekbook - Maintenance and Service Gui - Page 3
Safety warning notice WARNING! To reduce the possibility of heat-related injuries or of overheating the device, do not place the device directly on your lap or obstruct the device air vents. Use the device only on a hard, flat surface. Do not allow another hard surface, such as an adjoining optional - HP ENVY TouchSmart 14t-k100 | HP Envy 14 Sleekbook - Maintenance and Service Gui - Page 4
iv Safety warning notice - HP ENVY TouchSmart 14t-k100 | HP Envy 14 Sleekbook - Maintenance and Service Gui - Page 5
parts ...25 Sequential part number listing 26 4 Removal and replacement procedures 32 Preliminary replacement requirements 32 Tools required ...32 Service considerations 32 Plastic parts 32 Cables and connectors 32 Drive handling 33 Grounding guidelines 33 Electrostatic discharge damage 33 - HP ENVY TouchSmart 14t-k100 | HP Envy 14 Sleekbook - Maintenance and Service Gui - Page 6
Service cover ...37 Battery ...39 Solid-state drive ...40 Hard drive ...42 WLAN module ...44 WWAN module ...45 Memory modules ...47 RTC battery ...48 RJ-45 - HP ENVY TouchSmart 14t-k100 | HP Envy 14 Sleekbook - Maintenance and Service Gui - Page 7
for quick and easy recovery 92 Remove everything and reinstall Windows 92 Recovering using HP Recovery Manager 93 What you need to know 93 Using the HP Recovery partition to recover (select models only 94 Using HP Recovery media to recover 94 Changing the computer boot order 94 Removing the - HP ENVY TouchSmart 14t-k100 | HP Envy 14 Sleekbook - Maintenance and Service Gui - Page 8
viii - HP ENVY TouchSmart 14t-k100 | HP Envy 14 Sleekbook - Maintenance and Service Gui - Page 9
Category Product Name Processors Chipset Graphics Panel Memory Description HP ENVY 14 Sleekbook Intel Dual i7-4500U (1.8GHz, graphics. Supports HD decode, and DX11 support and HDMI support Intel HD Graphics 5000 discrete-class graphics. Supports HD decode, and DX11 support and HDMI support Nvidia - HP ENVY TouchSmart 14t-k100 | HP Envy 14 Sleekbook - Maintenance and Service Gui - Page 10
support Supports 7-mm/9.5-mm, SATA, 2.5-in hard drives Support Intel Smart Response Technology (SRT) Accelerometer / HDD protection support SATA RW DL SuperMulti Dual array digital microphones Dual speakers Subwoofer Beats audio HP TrueVision high-definition webcam (fixed, no tilt, 1280x720 by 30 - HP ENVY TouchSmart 14t-k100 | HP Envy 14 Sleekbook - Maintenance and Service Gui - Page 11
Adapter ● Qualcomm QCA9565 802.11bgn 1x1 Wi-Fi + BT4.0 Combo Adapter External expansion Push-push insertion/removal card HP Multi-Format Media Reader supports the following digital card formats: ● Secure Digital (SD) Card ● Secure Digital High-Capacity (SDHC) Card ● Secure Digital Extended - HP ENVY TouchSmart 14t-k100 | HP Envy 14 Sleekbook - Maintenance and Service Gui - Page 12
Category Power requirements Operatingsystem Serviceability Description Supports the following HP AC adapters: ● 65-W Smart Pin, 4.5 mm connector ● 65-W Smart Pin, 4.5 mm connector, EM ● 65-W Smart Pin, 4.5 mm connector, MSH Power cord, 1 m Supports the following batteries: ● 3-cell, 5.0WHr 4.56 AH - HP ENVY TouchSmart 14t-k100 | HP Envy 14 Sleekbook - Maintenance and Service Gui - Page 13
2 External component identification Display Component (1) WWAN antennas (2)* (select models only) (2) Internal microphones (2) (3) Webcam light (4) HP TrueVision HD Webcam Description Send and receive wireless signals to communicate with wireless wide area networks (WWAN). Record sound. On - HP ENVY TouchSmart 14t-k100 | HP Envy 14 Sleekbook - Maintenance and Service Gui - Page 14
(either DSL or cable) (purchased separately), high-speed Internet service purchased from an Internet service provider, and a wireless router (purchased separately). *The antennas region. To access this guide, see your User guide. Buttons and speakers 6 Chapter 2 External component identification - HP ENVY TouchSmart 14t-k100 | HP Envy 14 Sleekbook - Maintenance and Service Gui - Page 15
Component (1) Power button (2) Speakers (2) Description ● When the computer is off, press the button to turn on the computer. ● When the computer is in the Sleep state, press the button briefly to exit Sleep. ● When the computer is in Hibernation, press the button briefly to exit Hibernation. - HP ENVY TouchSmart 14t-k100 | HP Envy 14 Sleekbook - Maintenance and Service Gui - Page 16
Keys Component (1) esc key (2) fn key (3) Windows button (4) Action keys Description Reveals system information when pressed in combination with the fn key. Executes frequently used system functions when pressed in combination with the esc key. Returns you to the Start screen from an open - HP ENVY TouchSmart 14t-k100 | HP Envy 14 Sleekbook - Maintenance and Service Gui - Page 17
Lights Component (1) Power light (2) Caps lock light (3) Mute light (4) Wireless light Description ● On: The computer is on. ● Blinking: The computer is in the Sleep state, which is an energy-saving mode. The computer shuts off power to the display and other unneeded components. ● Off: The - HP ENVY TouchSmart 14t-k100 | HP Envy 14 Sleekbook - Maintenance and Service Gui - Page 18
TouchPad Component (1) TouchPad zone (2) Left TouchPad button (3) Right TouchPad button Description Reads your finger gesture to move the pointer or activate items on the screen. Functions like the left button of an external mouse. Functions like the right button on an external mouse. 10 - HP ENVY TouchSmart 14t-k100 | HP Envy 14 Sleekbook - Maintenance and Service Gui - Page 19
phones and MP3 players, even when the computer is off. Connects an optional USB 3.0 device and provides enhanced USB power performance. Supports the following media formats: ● Secure Digital (SD) Memory Card ● Secure Digital High Capacity (SDHC) Memory Card ● Secure Digital Extended Capacity (SDxC - HP ENVY TouchSmart 14t-k100 | HP Envy 14 Sleekbook - Maintenance and Service Gui - Page 20
Component (6) Hard drive light (7) Power light Description ● Blinking white: The hard drive is being accessed. ● Amber: HP3D DriveGuard has temporarily parked the hard drive. ● On: The computer is on. ● Blinking: The computer is in the Sleep state, which is an energy-saving mode. The computer - HP ENVY TouchSmart 14t-k100 | HP Envy 14 Sleekbook - Maintenance and Service Gui - Page 21
Bottom Component (1) (2) HP Triple Bass Reflex Subwoofer Vents (2) Description Provides superior bass sound. Enable airflow to cool internal components. NOTE: The computer fan starts up automatically to cool - HP ENVY TouchSmart 14t-k100 | HP Envy 14 Sleekbook - Maintenance and Service Gui - Page 22
your User guide. NOTE: When a device is connected to the jack, the computer speakers are disabled. NOTE: Be sure that the device cable has a 4-conductor connector that supports both audio-out (headphone) and audio-in (microphone). Connects an optional USB device. Connects a network cable. ● White - HP ENVY TouchSmart 14t-k100 | HP Envy 14 Sleekbook - Maintenance and Service Gui - Page 23
information, provide the computer serial number and model number provided on the service label, which is found on the bottom of the computer. Item (1) about the products hardware components. The part number helps a service technician determine what components and parts are needed. This is - HP ENVY TouchSmart 14t-k100 | HP Envy 14 Sleekbook - Maintenance and Service Gui - Page 24
3 Illustrated parts catalog Computer major components 16 Chapter 3 Illustrated parts catalog - HP ENVY TouchSmart 14t-k100 | HP Envy 14 Sleekbook - Maintenance and Service Gui - Page 25
Item (1) (2) (3) (4) (5) Component Display assembly Touchscreen models (35.6-mm (14.0-inch), WLED): ● HD ,Brightview display panel in Natural Silver (Touchscreen) ● HD , Brightview display panel in Ruby Red (Touchscreen) ● HD, AntiGlare display panel in Natural Silver (Touchscreen) ● HD, AntiGlare - HP ENVY TouchSmart 14t-k100 | HP Envy 14 Sleekbook - Maintenance and Service Gui - Page 26
in South Korea Keyboard with backlight for use in Canada Keyboard support bracket Power button board Speaker Kit, includes: Left subwoofer/speaker and a non-Windows 8 operating system ● For use only with model numbers 14-k000 - 14-k099 equipped with an Intel Core i5-4200U processor, QHD display, and - HP ENVY TouchSmart 14t-k100 | HP Envy 14 Sleekbook - Maintenance and Service Gui - Page 27
14-k099 equipped with Intel Core i5-4200U 737453-001 processor, WWAN, and a non-Windows 8 operating system ● For use only with model numbers 14-k000 - 14-k099 equipped with Intel Core i5-4200U 737453-501 processor, WWAN, and Windows 8 Standard operating system ● For use only with model numbers 14 - HP ENVY TouchSmart 14t-k100 | HP Envy 14 Sleekbook - Maintenance and Service Gui - Page 28
Standard operating system 727521-501 ● For use only with model numbers 14-k000 - 14-k099 equipped with an Intel Core i3-4010U processor and Windows 4352 802.11 ac 2x2 WiFi + BT 4.0 Combo Adapter 724935-001 HP hs3114 HSPA+ Mobile Broadband Module (WWAN) 723896-001 Power connector cable 736358 - HP ENVY TouchSmart 14t-k100 | HP Envy 14 Sleekbook - Maintenance and Service Gui - Page 29
Item Component (19) (20) (21) (22) (23) RTC battery RJ-45 cover Black Red Card reader board Battery (3-cell, 5.0 WHr, 4.52 AH, Li-ion battery) Service cover Black Red Spare part number 725458-001 729606-001 733475-001 728133-001 715050-001 727508-001 728180-001 Computer major components 21 - HP ENVY TouchSmart 14t-k100 | HP Envy 14 Sleekbook - Maintenance and Service Gui - Page 30
Display assembly subcomponents Item (1) (2) (3) (4) (5) (6) Component Display bezel Webcam/microphone module Hinges For use in non-touchscreen models For use in touchscreen models For use in models with WWAN Raw display panel (35.6-mm (14.0-inch), WLED) HD, BrightView HD, anti-glare QHD, - HP ENVY TouchSmart 14t-k100 | HP Envy 14 Sleekbook - Maintenance and Service Gui - Page 31
Item (7) (8) Component Touchscreen QHD touchscreen WWAN antenna cable NOTE: Available in antenna kit that contains both WLAN and WWAN antenna cables. Display enclosure For use with silver models without a touchscreen and without WWAN For use with silver models without a touchscreen with WWAN For - HP ENVY TouchSmart 14t-k100 | HP Envy 14 Sleekbook - Maintenance and Service Gui - Page 32
Mass storage devices Item (1) Component Solid-state drives 128-GB solid-state (SSD) drive, MLC 128-GB SSD, TLC 24-GB solid-state (SSD) drive Hard drive, SATA (not illustrated) 1-TB, 5400 rpm, 2.5 in 1-TB, 5400 rpm, 2.5 in, hybrid (8-GB integrated flash memory) 750-GB, 5400 rpm, 2.5 in 750-GB, 5400 - HP ENVY TouchSmart 14t-k100 | HP Envy 14 Sleekbook - Maintenance and Service Gui - Page 33
Miscellaneous parts Component AC adapter (65W, nPFC, 4.5mm) For use in all countries and regions except for India For use in India Power cord (3-pin,black,1.83-m): For use in Argentina For use in Australia For use in Europe For use in India For use in Japan For use in North America For use in the - HP ENVY TouchSmart 14t-k100 | HP Envy 14 Sleekbook - Maintenance and Service Gui - Page 34
(smart) 65 W for use in India 3-cell, 50 WHr 4.52AH Li-ion battery Intel Dual Band Wireless AC 7260 + Bluetooth combo w/+2 antennas (802.11 ac) HP hs3114 HSPA+ Mobile Broadband Module Broadcom BCM 4352 802.11 ac 2x2 WiFi + BT 4.0 Combo Adapter Fan 26 Chapter 3 Illustrated parts catalog - HP ENVY TouchSmart 14t-k100 | HP Envy 14 Sleekbook - Maintenance and Service Gui - Page 35
Spare part number 725458-001 725465-001 727470-001 727471-001 727472-001 727474-001 727475-001 727476-001 727478-001 727479-001 727480-001 727483-001 727484-001 727485-001 727486-001 727487-001 727488-001 727489-001 727490-001 727491-001 727492-001 727493-001 727494-001 727495-001 727496-001 727497- - HP ENVY TouchSmart 14t-k100 | HP Envy 14 Sleekbook - Maintenance and Service Gui - Page 36
Power button board USB/audio board with cable for use in models with WWAN Service cover, black Raw display panel, HD, BrightView Raw display panel, HD, Windows 8 operating systems System board for use only with model numbers 14-k000 - 14-k099 equipped with an Intel Core i3-4010U processor, graphics - HP ENVY TouchSmart 14t-k100 | HP Envy 14 Sleekbook - Maintenance and Service Gui - Page 37
cover for use with red models with a touchscreen Service cover, red Keyboard support bracket Display cable for use with touch screen displays WWAN Power connector cable System board for use only with model numbers 14-k000 - 14-k099 equipped with i5-4200U processor and graphics subsystem with UMA - HP ENVY TouchSmart 14t-k100 | HP Envy 14 Sleekbook - Maintenance and Service Gui - Page 38
744760-601 744761-001 744761-501 744761-601 744762-001 744762-501 744762-601 Description System board for use only with model numbers 14-k000 - 14-k099 equipped with Intel Core i5-4200U processors, QHD display, and graphics subsystem with discrete memory, on non-Windows 8 models System board for - HP ENVY TouchSmart 14t-k100 | HP Envy 14 Sleekbook - Maintenance and Service Gui - Page 39
Spare part number 744763-001 744763-501 744763-601 747210-001 Description System board for use only with model numbers 14-k100 - 14-k199 equipped with Intel Core i5-4200U processor, WWAN, QHD display, and a non-Windows 8 operating system System board for use only with model numbers 14-k100 - 14- - HP ENVY TouchSmart 14t-k100 | HP Envy 14 Sleekbook - Maintenance and Service Gui - Page 40
computer does not have user-replaceable parts. Only HP authorized service providers should perform the removal and replacement procedures described only at the points designated in the maintenance instructions. Cables and connectors CAUTION: When servicing the computer, be sure that cables are placed - HP ENVY TouchSmart 14t-k100 | HP Envy 14 Sleekbook - Maintenance and Service Gui - Page 41
Cables must be handled with extreme care to avoid damage. Apply only the tension required to unseat or seat the cables during removal and insertion. Handle cables by the connector whenever possible. In all cases, avoid bending, twisting, or tearing cables. Be sure that cables are routed in such a - HP ENVY TouchSmart 14t-k100 | HP Envy 14 Sleekbook - Maintenance and Service Gui - Page 42
CAUTION: To prevent damage to the computer when you are removing or installing internal components, observe these precautions: Keep components in their electrostatic-safe containers until you are ready to install them. Before touching an electronic component, discharge static electricity by using - HP ENVY TouchSmart 14t-k100 | HP Envy 14 Sleekbook - Maintenance and Service Gui - Page 43
material. ● Use a wrist strap connected to a properly grounded work surface and use properly grounded tools and equipment. ● Use conductive field service tools, such as cutters, screwdrivers, and vacuums. ● When fixtures must directly contact dissipative surfaces, use fixtures made only of static - HP ENVY TouchSmart 14t-k100 | HP Envy 14 Sleekbook - Maintenance and Service Gui - Page 44
workstations with ground cords of one megohm resistance ● Static-dissipative tables or floor mats with hard ties to the ground ● Field service kits ● Static awareness labels ● Material-handling packages ● Non-conductive plastic bags, tubes, or boxes ● Metal tote boxes ● Electrostatic voltage levels - HP ENVY TouchSmart 14t-k100 | HP Envy 14 Sleekbook - Maintenance and Service Gui - Page 45
the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer. Remove the service cover: 1. Position the computer face down, and then remove the 4 smaller Phillips screws along the front of the computer. Component replacement procedures 37 - HP ENVY TouchSmart 14t-k100 | HP Envy 14 Sleekbook - Maintenance and Service Gui - Page 46
2. Remove the 8 larger Phillips screws nearer the rear of the computer. 3. Lift the front of the service cover upward (1), and then lift the cover off the computer (2). 38 Chapter 4 Removal and replacement procedures - HP ENVY TouchSmart 14t-k100 | HP Envy 14 Sleekbook - Maintenance and Service Gui - Page 47
computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer. 4. Remove the service cover (see Service cover on page 37). Remove the battery: 1. Position the computer upright with the front toward you. 2. Disconnect the battery cable from the - HP ENVY TouchSmart 14t-k100 | HP Envy 14 Sleekbook - Maintenance and Service Gui - Page 48
from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer. 4. Remove the service cover (see Service cover on page 37). 5. Disconnect the battery cable (see Battery on page 39). Remove the solid-state drive: 1. Remove the Phillips PM2 - HP ENVY TouchSmart 14t-k100 | HP Envy 14 Sleekbook - Maintenance and Service Gui - Page 49
2. Remove the solid-state drive from the connector (2). Reverse these procedures to reassemble and install the solid-state drive. Component replacement procedures 41 - HP ENVY TouchSmart 14t-k100 | HP Envy 14 Sleekbook - Maintenance and Service Gui - Page 50
computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer. 4. Remove the service cover (see Service cover on page 37). 5. Disconnect the battery cable (see Battery on page 39). Remove the hard drive: 1. Remove the 4 Phillips PM2.5×3.5 screws - HP ENVY TouchSmart 14t-k100 | HP Envy 14 Sleekbook - Maintenance and Service Gui - Page 51
3. Disconnect the hard drive connector (3) from the hard drive. 4. Remove the hard drive from the computer. Remove the hard drive bracket: 1. Remove the 4 Phillips PM 2.0×3.0 screws (1) on the hard drive bracket. 2. Remove the hard drive brackets (2) from the hard drive. Reverse these procedures to - HP ENVY TouchSmart 14t-k100 | HP Envy 14 Sleekbook - Maintenance and Service Gui - Page 52
remove the module to restore device functionality, and then contact technical support. Before removing the WLAN module, follow these steps: 1. Shut then unplugging the AC adapter from the computer. 4. Remove the service cover (see Service cover on page 37). 5. Disconnect the battery cable (see - HP ENVY TouchSmart 14t-k100 | HP Envy 14 Sleekbook - Maintenance and Service Gui - Page 53
the antenna connectors. WWAN module Description HP hs3114 HSPA+ Mobile Broadband Module Spare to restore device functionality, and then contact technical support. Before removing the WWAN module, follow these steps the computer. 4. Remove the service cover (see Service cover on page 37). 5. - HP ENVY TouchSmart 14t-k100 | HP Envy 14 Sleekbook - Maintenance and Service Gui - Page 54
Remove the WWAN module: 1. Disconnect the WWAN antenna cables (1) from the terminals on the WWAN module. NOTE: The red WWAN antenna cable is connected to the WWAN module "Main" terminal. The blue WWAN antenna cable is connected to the WWAN module "Aux" terminal. 2. Remove the Phillips PM2.0×3.0 - HP ENVY TouchSmart 14t-k100 | HP Envy 14 Sleekbook - Maintenance and Service Gui - Page 55
power from the computer by unplugging the power cord from the computer. 3. Disconnect all external devices from the computer. 4. Remove the service cover (see Service cover on page 37). 5. Disconnect the battery cable (see Battery on page 39). Remove the memory module: 1. Spread the retaining tabs - HP ENVY TouchSmart 14t-k100 | HP Envy 14 Sleekbook - Maintenance and Service Gui - Page 56
from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer. 4. Remove the service cover (see Service cover on page 37). 5. Disconnect the battery cable (see Battery on page 39). 6. Remove the WWAN module (see WWAN module on page 45 - HP ENVY TouchSmart 14t-k100 | HP Envy 14 Sleekbook - Maintenance and Service Gui - Page 57
from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer. 4. Remove the service cover (see Service cover on page 37). 5. Remove the battery (see Battery on page 39). Remove the RJ-45 module cover: 1. Remove the power connector cable - HP ENVY TouchSmart 14t-k100 | HP Envy 14 Sleekbook - Maintenance and Service Gui - Page 58
from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer. 4. Remove the service cover (see Service cover on page 37). 5. Remove the battery (see Battery on page 39). 6. Remove the RJ-45 module cover (see RJ-45 module cover on - HP ENVY TouchSmart 14t-k100 | HP Envy 14 Sleekbook - Maintenance and Service Gui - Page 59
3. Remove the 2 Phillips PM2.0×2.0 broadhead screws (2) that secure the subwoofer to the computer. NOTE: Make sure the rubber grommets are installed in the screw holes (3) when installing the subwoofer. 4. Remove the subwoofer (4). Reverse this procedure to install the left speaker/subwoofer. - HP ENVY TouchSmart 14t-k100 | HP Envy 14 Sleekbook - Maintenance and Service Gui - Page 60
from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer. 4. Remove the service cover (see Service cover on page 37). 5. Disconnect the battery cable (see Battery on page 39). 6. Remove the RJ-45 module cover (see RJ-45 module cover - HP ENVY TouchSmart 14t-k100 | HP Envy 14 Sleekbook - Maintenance and Service Gui - Page 61
the AC outlet and then unplugging the AC adapter from the computer. 4. Remove the display panel (see Display assembly on page 74). 5. Remove the service cover (see Service cover on page 37). 6. Remove the battery (see Battery on page 39). 7. Remove the RJ-45 module cover (see RJ-45 module cover on - HP ENVY TouchSmart 14t-k100 | HP Envy 14 Sleekbook - Maintenance and Service Gui - Page 62
the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer. 4. Remove the service cover (see Service cover on page 37). 5. Remove the battery (see Battery on page 39). Remove the card reader board: 1. Remove the 2 Phillips PM2.0×2.0 screws - HP ENVY TouchSmart 14t-k100 | HP Envy 14 Sleekbook - Maintenance and Service Gui - Page 63
from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer. 4. Remove the service cover (see Service cover on page 37). 5. Remove the battery (see Battery on page 39). Remove the fan: 1. Disconnect the fan cable from the system board - HP ENVY TouchSmart 14t-k100 | HP Envy 14 Sleekbook - Maintenance and Service Gui - Page 64
3. Remove the 2 Phillips PM2.0×3.0 screws securing the fan to the computer (3), and then lift the fan upward to remove it (4). Reverse this procedure to install the fan. 56 Chapter 4 Removal and replacement procedures - HP ENVY TouchSmart 14t-k100 | HP Envy 14 Sleekbook - Maintenance and Service Gui - Page 65
- 14-k099 equipped with an Intel Core i5-4200U processor, QHD display, and a non-Windows 8 operating system ● For use only with model numbers 14-k000 - 14-k099 equipped with an Intel Core i5-4200U processor, QHD display, and Windows 8 Standard operating system ● For use only with model numbers 14 - HP ENVY TouchSmart 14t-k100 | HP Envy 14 Sleekbook - Maintenance and Service Gui - Page 66
- 14-k099 equipped with an Intel Core i3-4010U processor and Windows 8 Standard operating system ● For use only with model numbers 14-k000 - 14-k099 equipped with an Intel Core i3-4010U processor and Windows 8 Professional operating system Spare part number 737453-001 737453-501 737453-601 727518 - HP ENVY TouchSmart 14t-k100 | HP Envy 14 Sleekbook - Maintenance and Service Gui - Page 67
from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer. 4. Remove the service cover (see Service cover on page 37). 5. Remove the battery (see Battery on page 39). 6. Remove the hard drive (see Hard drive on page 42). 7. Remove - HP ENVY TouchSmart 14t-k100 | HP Envy 14 Sleekbook - Maintenance and Service Gui - Page 68
● Power connector cable (11) ● RTC battery cable (12) ● Left speaker and subwoofer cable (13) 2. Remove the Phillips PM 2.5x5.5 screw that secures the security bracket to the computer (1), and then remove the bracket from the computer (2). 3. Remove the 3 Phillips PM2.0×3.5 screws (1) that secure - HP ENVY TouchSmart 14t-k100 | HP Envy 14 Sleekbook - Maintenance and Service Gui - Page 69
4. Lift the left side of the system board upward (2), and then lift the system board toward the left and out of the computer (3). Reverse this procedure to install the system board. Component replacement procedures 61 - HP ENVY TouchSmart 14t-k100 | HP Envy 14 Sleekbook - Maintenance and Service Gui - Page 70
from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer. 4. Remove the service cover (see Service cover on page 37). 5. Remove the battery (see Battery on page 39), 6. Remove the fan (see Fan on page 55). 7. Remove the card reader - HP ENVY TouchSmart 14t-k100 | HP Envy 14 Sleekbook - Maintenance and Service Gui - Page 71
board (2). 3. Note the locations of thermal material over the soldered on processor on the system board (1) and the bottom of the heat sink that services it (2). Reverse this procedure to install the heat sink. CAUTION: These screws must be installed in the sequence that is marked on the heat sink - HP ENVY TouchSmart 14t-k100 | HP Envy 14 Sleekbook - Maintenance and Service Gui - Page 72
from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer. 4. Remove the service cover (see Service cover on page 37). 5. Remove the battery (see Battery on page 39). 6. Remove the fan (see Fan on page 55). 7. Remove the card reader - HP ENVY TouchSmart 14t-k100 | HP Envy 14 Sleekbook - Maintenance and Service Gui - Page 73
3. Remove the two Phillips PM2.5×3.5 screws (1) that secure the power button board to the computer. 4. Remove the power button board (2). Reverse this procedure to install the power button board. Component replacement procedures 65 - HP ENVY TouchSmart 14t-k100 | HP Envy 14 Sleekbook - Maintenance and Service Gui - Page 74
from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer. 4. Remove the service cover (see Service cover on page 37). 5. Remove the battery (see Battery on page 39), 6. Remove the fan (see Fan on page 55). 7. Remove the card reader - HP ENVY TouchSmart 14t-k100 | HP Envy 14 Sleekbook - Maintenance and Service Gui - Page 75
2. Rotate the hinge upward to gain access to the speaker (3). 3. Remove the Phillips PM2.0×3.5 broadhead screw that secures the right speaker (1). 4. Remove the right speaker from the computer (2). Reverse this procedure to install the right speaker. Component replacement procedures 67 - HP ENVY TouchSmart 14t-k100 | HP Envy 14 Sleekbook - Maintenance and Service Gui - Page 76
part number: For use in country or region: Keyboard support bracket Keyboard in black finish (not backlit) for use the AC outlet and then unplugging the AC adapter from the computer. 4. Remove the service cover (see Service cover on page 37). 5. Remove the battery (see Battery on page 39), 6. - HP ENVY TouchSmart 14t-k100 | HP Envy 14 Sleekbook - Maintenance and Service Gui - Page 77
NOTE: You do not have to remove the display panel to remove the keyboard, but you do have to rotate the display hinges upward. 1. Remove the 2 Phillips PM2.5×5.5 screws that secure the left display hinge to the computer, and then rotate the hinge upward (2). 2. Remove the Phillips PM2.5×3.5 screw - HP ENVY TouchSmart 14t-k100 | HP Envy 14 Sleekbook - Maintenance and Service Gui - Page 78
power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer. 4. Remove the service cover (see Service cover on page 37). 5. Remove the battery (see Battery on page 39), 70 Chapter 4 Removal and replacement procedures - HP ENVY TouchSmart 14t-k100 | HP Envy 14 Sleekbook - Maintenance and Service Gui - Page 79
6. Remove the fan (see Fan on page 55). 7. Remove the card reader board (see Card reader board on page 54). 8. Remove the system board (see System board on page 57). 9. Remove the keyboard (see Keyboard on page 68). Remove the NFC board: 1. Disconnect the cable (1) from the NFC board. NOTE: Note the - HP ENVY TouchSmart 14t-k100 | HP Envy 14 Sleekbook - Maintenance and Service Gui - Page 80
from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer. 4. Remove the service cover (see Service cover on page 37). 5. Remove the battery (see Battery on page 39), 6. Remove the fan (see Fan on page 55). 7. Remove the card reader - HP ENVY TouchSmart 14t-k100 | HP Envy 14 Sleekbook - Maintenance and Service Gui - Page 81
4. Remove the TouchPad and cable (4). Reverse this procedure to install the TouchPad assembly. Component replacement procedures 73 - HP ENVY TouchSmart 14t-k100 | HP Envy 14 Sleekbook - Maintenance and Service Gui - Page 82
power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer. 4. Remove the service cover (see Service cover on page 37). 5. Remove the battery (see Battery on page 39), 74 Chapter 4 Removal and replacement procedures - HP ENVY TouchSmart 14t-k100 | HP Envy 14 Sleekbook - Maintenance and Service Gui - Page 83
6. Remove the fan (see Fan on page 55). 7. Remove the card reader board (see Card reader board on page 54). 8. Remove the system board (see System board on page 57). Remove the display panel: 1. Remove the 3 Phillips PM2.5×5.5 screws from the hinges (2 from the left, 1 from the right hinge) (1). 2. - HP ENVY TouchSmart 14t-k100 | HP Envy 14 Sleekbook - Maintenance and Service Gui - Page 84
7. Loosen the left and right side edges of the plastic bezel cover (4), and then loosen the bottom edge of the plastic bezel cover (5). Remove the plastic bezel cover (6). NOTE: There is also adhesive that secures the bottom of the bezel to the display. The display bezel is available using spare - HP ENVY TouchSmart 14t-k100 | HP Envy 14 Sleekbook - Maintenance and Service Gui - Page 85
9. If you need to replace the webcam module, disconnect the webcam cable (1), and then lift to disengage the adhesive that secures the webcam (2) to the display enclosure. The webcam module is available using spare part number 725465-001. 10. If you need to remove the raw display panel, remove the 4 - HP ENVY TouchSmart 14t-k100 | HP Envy 14 Sleekbook - Maintenance and Service Gui - Page 86
11. Lift the adhesive strip atop the display panel connector on the back of the raw display panel (1), and then disconnect the display cable. (2). Remove the display panel from the display enclosure (3). 12. If you need to replace the display/webcam cable, lift the WWAN transceiver (1). 13. Remove - HP ENVY TouchSmart 14t-k100 | HP Envy 14 Sleekbook - Maintenance and Service Gui - Page 87
14. If you need to replace the WWAN antennas and transceivers, remove the antennas from routing clips on the side of the display enclosure (1), and then lift the antennas out of the display enclosure (2). The WWAN antennas and transceivers route to the top of the display enclosure. Antenna cables - HP ENVY TouchSmart 14t-k100 | HP Envy 14 Sleekbook - Maintenance and Service Gui - Page 88
15. If you need to replace the WLAN antennas and transceivers, remove the antennas from routing clips on the side of the display enclosure (1), and then lift the antennas out of the display enclosure (2). The WLAN antennas and transceivers route to the bottom of the display enclosure. Reverse this - HP ENVY TouchSmart 14t-k100 | HP Envy 14 Sleekbook - Maintenance and Service Gui - Page 89
operating properly. Starting Setup Utility NOTE: An external keyboard or mouse connected to a USB port can be used with Setup Utility only if USB legacy support is enabled. To start Setup Utility, follow these steps: 1. Turn on or restart the computer, and then press esc while the Press the ESC key - HP ENVY TouchSmart 14t-k100 | HP Envy 14 Sleekbook - Maintenance and Service Gui - Page 90
Exit > Exit Discarding Changes, and then press enter. ● To save your changes and exit Setup Utility menus, press f10, and then follow the on-screen instructions. or Use the tab key and the arrow keys to select Exit > Exit Saving Changes, and then press enter. Your changes go into effect when - HP ENVY TouchSmart 14t-k100 | HP Envy 14 Sleekbook - Maintenance and Service Gui - Page 91
of the BIOS may be available on the HP website. Most BIOS updates on the HP website are packaged in compressed files called SoftPaqs. Some download packages contain a file named Readme.txt, which contains information regarding installing and troubleshooting the file. Determining the BIOS version To - HP ENVY TouchSmart 14t-k100 | HP Envy 14 Sleekbook - Maintenance and Service Gui - Page 92
or disconnect any device, cable, or cord. 1. From the Start screen, select the HP Support Assistant app. 2. Click Updates and tune-ups, and then click Check for HP updates now. 3. Follow the on-screen instructions. 4. At the download area, follow these steps: a. Identify the most recent BIOS update - HP ENVY TouchSmart 14t-k100 | HP Envy 14 Sleekbook - Maintenance and Service Gui - Page 93
the installation by following the on-screen instructions. NOTE: After a message on the test repeats the start-up test and checks for intermittent problems that the start-up test does notdetect. ● Hard If the battery fails the test, contact HP support to report the issue and purchase a replacement - HP ENVY TouchSmart 14t-k100 | HP Envy 14 Sleekbook - Maintenance and Service Gui - Page 94
6 Specifications Computer specifications Metric U.S. Dimensions Width 29.16 cm 11.48 in Depth 2.15 cm 8.46 in Height (front to back) 2.11 to 3.19 cm 0.83 to 1.26 in Weight With 6-cell battery 1.60 kg 3.53 lb With 3-cell battery 1.46 kg 3.22 lb Input power Operating voltage and - HP ENVY TouchSmart 14t-k100 | HP Envy 14 Sleekbook - Maintenance and Service Gui - Page 95
35.6-mm (14.0-inch) display specifications Dimensions Height Width Diagonal Number of colors Contrast ratio Brightness Pixel resolution Pitch Format Configuration Backlight Character display Total power consumption Viewing angle Metric U.S. 16.50 cm 25.34 cm 33.66 cm 262,144 200:1 (typical) 200 - HP ENVY TouchSmart 14t-k100 | HP Envy 14 Sleekbook - Maintenance and Service Gui - Page 96
restoring, and recovering Your computer includes tools provided by HP and Windows to help you safeguard your information andretrieve recovery media and backups ● Restoring and recovering your system NOTE: This guide describes an overview of backing up, restoring and recovering options. For more - HP ENVY TouchSmart 14t-k100 | HP Envy 14 Sleekbook - Maintenance and Service Gui - Page 97
the operating system and all hardware-related drivers and software, but not other software applications , or system diagnostics). You can also manually create a system restore point at any and Support. From the Start screen, type h, and then select Help and Support. Creating HP Recovery media HP - HP ENVY TouchSmart 14t-k100 | HP Envy 14 Sleekbook - Maintenance and Service Gui - Page 98
the HP website. For U.S. support, go to http://www.hp.com/go/contactHP. For worldwide support, go to http://welcome.hp.com/ HP Recovery media: 1. From the Start screen, type recovery, and then select HP Recovery Manager. 2. Select Recovery Media Creation, and then follow the on-screen instructions - HP ENVY TouchSmart 14t-k100 | HP Envy 14 Sleekbook - Maintenance and Service Gui - Page 99
Support. ● If you need to correct a problem with a preinstalled application or driver, use the Drivers and Applications Reinstall option of HP Recovery Manager to reinstall the individual application or driver maintenance events. Even if you did not manually create a restore point, you can choose - HP ENVY TouchSmart 14t-k100 | HP Envy 14 Sleekbook - Maintenance and Service Gui - Page 100
HP Help and Support for instructions on reinstalling traditional applications. From the Start screen, type h, and then select Help and Support. NOTE button. 2. Select Troubleshoot from the boot options menu. 3. Select Reset your PC, and then follow the on-screen instructions. 92 Chapter 7 - HP ENVY TouchSmart 14t-k100 | HP Envy 14 Sleekbook - Maintenance and Service Gui - Page 101
on-screen instructions. Recovering using HP Recovery Manager HP Recovery system and all hardware-related drivers and software, but not HP website. For U.S. support, go to http://www.hp.com/go/contactHP. For worldwide support, go to http://welcome.hp.com/country/us/en/wwcontact_us.html. IMPORTANT: HP - HP ENVY TouchSmart 14t-k100 | HP Envy 14 Sleekbook - Maintenance and Service Gui - Page 102
. or Press and hold f11 as you press the power button. 2. Select Troubleshoot from the boot options menu. 3. Select HP Recovery Manager, and follow the on-screen instructions. Using HP Recovery media to recover You can use HP Recovery media to recover the original system. This method can be used if - HP ENVY TouchSmart 14t-k100 | HP Envy 14 Sleekbook - Maintenance and Service Gui - Page 103
recovery options; see Creating HP Recovery media on page 89. Follow these steps to remove the HP Recovery partition: 1. From the Start screen, type recovery, and then select HP Recovery Manager. 2. Select Remove Recovery Partition, and then follow the on-screen instructions. Restore and recovery 95 - HP ENVY TouchSmart 14t-k100 | HP Envy 14 Sleekbook - Maintenance and Service Gui - Page 104
8 Power cord set requirements The wide-range input feature of the computer permits it to operate from any line voltage from 100 to 120 volts AC, or from 220 to 240 volts AC. The 3-conductor power cord set included with the computer meets the requirements for use in the country or region where the - HP ENVY TouchSmart 14t-k100 | HP Envy 14 Sleekbook - Maintenance and Service Gui - Page 105
Requirements for specific countries and regions Country/region Argentina Australia Austria Belgium Brazil Canada Chile Denmark Finland France Germany India Israel Italy Japan The Netherlands New Zealand Norway The People's Republic of China Saudi Arabia Singapore South Africa South Korea Sweden - HP ENVY TouchSmart 14t-k100 | HP Envy 14 Sleekbook - Maintenance and Service Gui - Page 106
Country/region Accredited agency Applicable note number The United States UL 2 1. The flexible cord must be Type HO5VV-F, 3-conductor, 0.75-mm conductor size. Power cord set fittings (appliance coupler and wall plug) must bear the certification mark of the agency responsible for evaluation in - HP ENVY TouchSmart 14t-k100 | HP Envy 14 Sleekbook - Maintenance and Service Gui - Page 107
dispose of the battery in general household waste. Follow the local laws and regulations in your area for battery disposal. HP encourages customers to recycle used electronic hardware, HP original print cartridges, and rechargeable batteries. For more information about recycling programs, see the - HP ENVY TouchSmart 14t-k100 | HP Envy 14 Sleekbook - Maintenance and Service Gui - Page 108
33 boot order changing HP Recovery Manager 94 buttons left TouchPad 10 power 7 right TouchPad 10 C cables, service considerations 32 caps lock spare part number 62 HP Recovery Manager 93 correcting boot problems 94 starting 94 HP Recovery media creating 89 recovery 94 HP Recovery partition 94 - HP ENVY TouchSmart 14t-k100 | HP Envy 14 Sleekbook - Maintenance and Service Gui - Page 109
4 optical drives 2 pointing device 3 ports 3 power requirements 4 processors 1 product name 1 serviceability 4 video 2 wireless 2 product name 1 product number 15 R recovery 91, 92 discs 90, 94 HP Recovery Manager 93 media 94 starting 94 supported discs 90 system 93 USB flash drive 94 using - HP ENVY TouchSmart 14t-k100 | HP Envy 14 Sleekbook - Maintenance and Service Gui - Page 110
service considerations cables 32 connectors 32 plastic parts 32 service cover removal 37 spare part numbers 21, 28, 37 service tag 15 serviceability 28, 50, 66 speakers, identifying 7 specifications computer 86 display 87 supported discs recovery 90 system board removal 57 spare part numbers 18, 19,
HP Envy 14 Sleekbook
Maintenance and Service Guide
IMPORTANT! This document is intended for HP
authorized service providers only.