HP ENVY TouchSmart 15-j057cl HP ENVY 15 Notebook PC and HP ENVY TouchSmart 15
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- HP ENVY TouchSmart 15-j057cl | HP ENVY 15 Notebook PC and HP ENVY TouchSmart 15 - Page 1
HP ENVY 15 Notebook PC and HP ENVY TouchSmart 15 Notebook PC Maintenance and Service Guide - HP ENVY TouchSmart 15-j057cl | HP ENVY 15 Notebook PC and HP ENVY TouchSmart 15 - Page 2
in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors or omissions contained herein. First Edition: April 2013 Document Part Number: 716681-001 - HP ENVY TouchSmart 15-j057cl | HP ENVY 15 Notebook PC and HP ENVY TouchSmart 15 - Page 3
Safety warning notice WARNING! To reduce the possibility of heat-related injuries or of overheating the device, do not place the device directly on your lap or obstruct the device air vents. Use the device only on a hard, flat surface. Do not allow another hard surface, such as an adjoining optional - HP ENVY TouchSmart 15-j057cl | HP ENVY 15 Notebook PC and HP ENVY TouchSmart 15 - Page 4
iv Safety warning notice - HP ENVY TouchSmart 15-j057cl | HP ENVY 15 Notebook PC and HP ENVY TouchSmart 15 - Page 5
software ...9 Display ...10 Buttons and speakers ...11 Keys ...12 Lights ...13 TouchPad ...14 Left side ...15 Right side ...17 Bottom ...18 3 Illustrated parts catalog 19 Service tag ...19 Computer major components 21 Display assembly subcomponents 27 Mass storage devices ...28 Miscellaneous - HP ENVY TouchSmart 15-j057cl | HP ENVY 15 Notebook PC and HP ENVY TouchSmart 15 - Page 6
...49 6 Removal and replacement procedures for Authorized Service Provider parts 52 Component replacement procedures 52 RTC battery ...52 Base enclosure ...55 Display assembly ...57 Diagnostics ...101 8 Specifications ...102 Computer specifications ...102 15.6-inch display specifications 103 vi - HP ENVY TouchSmart 15-j057cl | HP ENVY 15 Notebook PC and HP ENVY TouchSmart 15 - Page 7
and easy recovery 109 Remove everything and reinstall Windows 109 Recovering using HP Recovery Manager 110 What you need to know 110 Using the HP Recovery partition to recover a minimized image (select models only 111 Using HP Recovery media to recover 111 Changing the computer boot order 111 - HP ENVY TouchSmart 15-j057cl | HP ENVY 15 Notebook PC and HP ENVY TouchSmart 15 - Page 8
viii - HP ENVY TouchSmart 15-j057cl | HP ENVY 15 Notebook PC and HP ENVY TouchSmart 15 - Page 9
1 Product description Category Product Name Processors Description HP ENVY 15 Notebook PC HP ENVY TouchSmart 15 Notebook PC ● AMD® A10-5750M 2.50-GHz processor (turbo up to 3.50-GHz; 1600-MHz FSB, 4.0-MB L2 cache, DDR3, quad core, 35 W) ● AMD A8-5550M 2.10- - HP ENVY TouchSmart 15-j057cl | HP ENVY 15 Notebook PC and HP ENVY TouchSmart 15 - Page 10
2.20GHz processor (SC turbo up to 3.20-GHz; 1600-MHz FSB, 6.0-MB L3 cache, 37 W) ● Intel Quad Core i7-4700MQ 2.40GHz processor (SC turbo up to 3.40-GHz; 1600-MHz FSB, 6.0-MB L3 cache, 47 W) ● Intel Dual Core i5-3380M 2.90-GHz processor (SC - HP ENVY TouchSmart 15-j057cl | HP ENVY 15 Notebook PC and HP ENVY TouchSmart 15 - Page 11
AMD A8 processor) ● AMD Radeon HD 8750M + HD 8450G dual graphics with AMD discrete graphics (only on computer models equipped with an AMD A6 processor) Support for HD decode, DX11, and HDMI - HP ENVY TouchSmart 15-j057cl | HP ENVY 15 Notebook PC and HP ENVY TouchSmart 15 - Page 12
2048-GB of dedicated video memory (128-MB×16 DDR3 1GHz×8PCs) Support for HD decode, DX11, and HDMI Support for GPU performance scaling Support for Optimus Support for the following display assemblies: √ √ ● 15.6-in, full high-definition (FHD), white light-emitting diode (WLED), BrightView - HP ENVY TouchSmart 15-j057cl | HP ENVY 15 Notebook PC and HP ENVY TouchSmart 15 - Page 13
equipped with an AMD processor Computer models equipped with an Intel processor Two customer-accessible/upgradable √ √ memory module slots Support for DDR3L (1600-MHz) dual channel Support for 16834-MB of system RAM in the following configurations: ● 16834-MB (8192-MB×2) ● 12288-MB (8192-MB - HP ENVY TouchSmart 15-j057cl | HP ENVY 15 Notebook PC and HP ENVY TouchSmart 15 - Page 14
forming, echocancellation, noise-suppression software HD Audio Beats Audio Integrated HP TrueVision HD webcam (fixed [no tilt], activity LED, 1280 by way of wireless module Two WLAN antennas built into display assembly Support for the following WLAN formats: ● Atheros AR9485 802.11b/g/n WiFi - HP ENVY TouchSmart 15-j057cl | HP ENVY 15 Notebook PC and HP ENVY TouchSmart 15 - Page 15
, 4.5-mm) ● 65-W HP Smart AC adapter (nonPFC, 4.5-mm) ● 120-W HP Slim AC adapter (PFC, √ EM, 4.5-mm) ● 90-W HP Smart AC adapter (PFC EM, 4.5-mm) ● 65-W HP Smart AC adapter (nonPFC, EM, 4.5-mm) Support for the following batteries √ √ ● 6-cell, 62-Wh, 2.80-Ah, Li-ion battery ● 6-cell, 47-Wh - HP ENVY TouchSmart 15-j057cl | HP ENVY 15 Notebook PC and HP ENVY TouchSmart 15 - Page 16
ready) Support for the following: ● Security cable lock ● Fingerprint reader with Digital Persona software ● HP SimplePass (only available on computer models equipped with a fingerprint ready) ● Intel AT-p Ready Preinstalled: Windows 8 End user replaceable parts: ● AC adapter ● Battery (system - HP ENVY TouchSmart 15-j057cl | HP ENVY 15 Notebook PC and HP ENVY TouchSmart 15 - Page 17
2 External component identification Finding your hardware and software information Locating hardware To find out what hardware is installed on your computer: 1. From the Start screen, type c, and then select Control Panel. 2. Select System and Security, and then in the System area, select Device - HP ENVY TouchSmart 15-j057cl | HP ENVY 15 Notebook PC and HP ENVY TouchSmart 15 - Page 18
Record sound. (3) Webcam light On: The webcam is in use. (4) HP TrueVision HD Webcam Records video and takes still photographs. Swipe from the right country or region. To access this guide, from the Start screen, type support, select the HP Support Assistant app, select My computer, and - HP ENVY TouchSmart 15-j057cl | HP ENVY 15 Notebook PC and HP ENVY TouchSmart 15 - Page 19
Buttons and speakers Item (1) Component Power button Description ● When the computer is off, press the button to turn on the computer. ● When the computer is on, press the button briefly to initiate Sleep. ● When the computer is in the Sleep state, press the button briefly to exit Sleep. CAUTION: - HP ENVY TouchSmart 15-j057cl | HP ENVY 15 Notebook PC and HP ENVY TouchSmart 15 - Page 20
Item (2) (3) Keys Component Speakers (2) Fingerprint reader (select models only) Description Produce sound. Allows a fingerprint logon to Windows, instead of a password logon. Item (1) (2) (3) (4) (5) (6) Component esc key fn key Windows key Action keys num lk key Integrated numeric keypad - HP ENVY TouchSmart 15-j057cl | HP ENVY 15 Notebook PC and HP ENVY TouchSmart 15 - Page 21
Lights Item (1) Component Power light (2) Mute light (3) Wireless light Description ● White: The computer is on. ● Blinking white: The computer is in the Sleep state, which is an energy-saving mode. The computer shuts off power to the display and other unneeded components. ● Off: The computer - HP ENVY TouchSmart 15-j057cl | HP ENVY 15 Notebook PC and HP ENVY TouchSmart 15 - Page 22
TouchPad button Right TouchPad button Description Moves the on-screen pointer and selects or activates items on the screen. NOTE: The TouchPad also supports edge-swipe gestures. Functions like the left button on an external mouse. Functions like the right button on an external mouse. 14 Chapter - HP ENVY TouchSmart 15-j057cl | HP ENVY 15 Notebook PC and HP ENVY TouchSmart 15 - Page 23
USB 3.0 devices and provide enhanced USB power performance. Reads data from and writes data to digital memory cards such as Secure Digital (SD). Left side 15 - HP ENVY TouchSmart 15-j057cl | HP ENVY 15 Notebook PC and HP ENVY TouchSmart 15 - Page 24
Item (7) (8) Component Hard drive light Power light Description ● Blinking white: The hard drive is being accessed. ● Amber: HP 3D DriveGuard has temporarily parked the hard drive. ● White: The computer is on. ● Blinking white: The computer is in the Sleep state, which is an - HP ENVY TouchSmart 15-j057cl | HP ENVY 15 Notebook PC and HP ENVY TouchSmart 15 - Page 25
this guide, from the Start screen, type support, select the HP Support Assistant app, select My computer, and then select User guides. NOTE ● White: The AC adapter is connected and the battery is charged. ● Amber: The AC adapter is connected and the battery is charging. ● Off: The computer is using - HP ENVY TouchSmart 15-j057cl | HP ENVY 15 Notebook PC and HP ENVY TouchSmart 15 - Page 26
(1) (2) (3) (4) (5) (6) Component Service cover Battery bay Vents (3) Battery release latch HP Triple Bass Reflex Subwoofer Speakers (2) Description and then contact support through Help and Support. From the Start screen, type h, and then select Help and Support. Holds the battery. Enables airflow - HP ENVY TouchSmart 15-j057cl | HP ENVY 15 Notebook PC and HP ENVY TouchSmart 15 - Page 27
3 Illustrated parts catalog Service tag When ordering parts or requesting information, provide the computer serial number and model number provided on the service tag. Item (1) (2) Description Product name Serial number (s/n) Function This is the product name affixed to the front of the computer. - HP ENVY TouchSmart 15-j057cl | HP ENVY 15 Notebook PC and HP ENVY TouchSmart 15 - Page 28
's hardware components. The part number helps a service technician to determine what components and parts are needed. This number describes the duration of the warranty period for the computer. This is the alphanumeric identifier used to locate documents, drivers, and support for the computer. 20 - HP ENVY TouchSmart 15-j057cl | HP ENVY 15 Notebook PC and HP ENVY TouchSmart 15 - Page 29
Computer major components Computer major components 21 - HP ENVY TouchSmart 15-j057cl | HP ENVY 15 Notebook PC and HP ENVY TouchSmart 15 - Page 30
TouchScreen display assembly 720552-001 15.6-in, BrightView, HD, LED, non-TouchScreen display assembly 720551-001 The subcomponents for the non-TouchScreen display assembly are also available as spare part kits. For more display assembly spare part information, see Display assembly subcomponents - HP ENVY TouchSmart 15-j057cl | HP ENVY 15 Notebook PC and HP ENVY TouchSmart 15 - Page 31
Item (5) (6a) (7) (8) (9) (10) (11) Component Spare part number For use only on computer models equipped with an Intel processor in the United Kingdom and Singapore 720244-031 For use on all computer - HP ENVY TouchSmart 15-j057cl | HP ENVY 15 Notebook PC and HP ENVY TouchSmart 15 - Page 32
Item (12) Component Spare part number For use only on computer models equipped with the Intel HM87 1600-MHz FSB, 1.0MB L2 cache, DDR3, dual core, 35 W) 713549-001 Intel Quad Core i7-4900MQ 2.80-GHz processor (SC turbo up to 3.80-GHz; 1600MHz FSB, 8.0-MB L3 cache, 47 W) 723523-001 Intel Quad - HP ENVY TouchSmart 15-j057cl | HP ENVY 15 Notebook PC and HP ENVY TouchSmart 15 - Page 33
Item (13) (14) (15) (16) (17) (18) (19) Component Spare part number Intel Quad Core i7-4700MQ 2.40-GHz processor (SC turbo up front and rear rubber feet and display bezel rubber screw covers) 720559-001 RTC battery: For use only on computer models equipped with an AMD processor 651948-001 For - HP ENVY TouchSmart 15-j057cl | HP ENVY 15 Notebook PC and HP ENVY TouchSmart 15 - Page 34
Hard Drive Hardware Kit (not illustrated, includes hard drive bracket and hard drive connector cable) Battery: 6-cell, 62-Wh, 2.80-Ah, Li-ion battery 6-cell, 47-Wh, 2.20-Ah, Li-ion battery Service cover Spare part number 709848-001 670290-001 720564-001 693374-001 691740-001 691739-001 676521-001 - HP ENVY TouchSmart 15-j057cl | HP ENVY 15 Notebook PC and HP ENVY TouchSmart 15 - Page 35
subcomponents Item (1) (2) (3) (4) (5) (6) (7) Component Spare part number Display bezel 720535-001 Display hinges (includes left and 720273-001 double-sided adhesive) Display panel: 15.6-in, BrightView, FHD, LED, non-TouchScreen display panel 720557-001 15.6-in, BrightView, HD, LED, non- - HP ENVY TouchSmart 15-j057cl | HP ENVY 15 Notebook PC and HP ENVY TouchSmart 15 - Page 36
, includes: Hard drive bracket Hard drive connector cable 24-GB solid-state drive (for use only on computer models equipped with an Intel processor) Spare part number 659940-001 676521-001 634250-001 683802-001 720545-001 720564-001 28 Chapter 3 Illustrated - HP ENVY TouchSmart 15-j057cl | HP ENVY 15 Notebook PC and HP ENVY TouchSmart 15 - Page 37
Miscellaneous parts Component Spare part number AC adapter: 120-W HP Slim AC adapter (PFC, EM, 4.5-mm) for use only on computer models equipped with an Intel processor 710415-001 65-W HP Smart AC adapter (non-PFC, 4.5-mm) for use on all computer models 710412-001 65-W HP Smart AC adapter ( - HP ENVY TouchSmart 15-j057cl | HP ENVY 15 Notebook PC and HP ENVY TouchSmart 15 - Page 38
or hard drive connector cable) NOTE: The hard drive bracket and screws are included in the Hard Drive Hardware Kit, spare part number HDHK-001. 651948-001 RTC battery for use only on computer models equipped with an AMD processor 659940-001 External DVD±RW Double-Layer with SuperMulti Drive - HP ENVY TouchSmart 15-j057cl | HP ENVY 15 Notebook PC and HP ENVY TouchSmart 15 - Page 39
in the Hard Drive Hardware Kit, spare part number 718432-001. 690020-001 Ralink RT3290LE 802 HP Slim AC adapter (PFC, EM, 4.5-mm) for use only on computer models equipped with an Intel processor 710416-001 6-cell, 47-Wh, 2.20-Ah, Li-ion battery 710417-001 6-cell, 62-Wh, 2.80-Ah, Li-ion battery - HP ENVY TouchSmart 15-j057cl | HP ENVY 15 Notebook PC and HP ENVY TouchSmart 15 - Page 40
Spare part number Description 720235-001 Fan (includes cable) 720242-001 Keyboard with pointing stick for use on all computer models in only on computer models equipped with an Intel processor in Switzerland (includes backlight cable and keyboard cable) 32 Chapter 3 Illustrated parts catalog - HP ENVY TouchSmart 15-j057cl | HP ENVY 15 Notebook PC and HP ENVY TouchSmart 15 - Page 41
enclosure 720534-001 Base enclosure (includes 4 rubber feet, battery lock latch, battery release latch, and RJ-45 cover) 720535-001 Display 001 15.6-in, BrightView, FHD, LED, non-TouchScreen display assembly (includes webcamera/ microphone module and wireless antenna cables) Sequential part - HP ENVY TouchSmart 15-j057cl | HP ENVY 15 Notebook PC and HP ENVY TouchSmart 15 - Page 42
Spare part number Description 720553-001 Power button board (includes cable) 720554-001 Connector board for use only on computer models equipped with an Intel processor and a graphics subsystem with UMA memory (includes 2 cables) 720555-001 Service cover 720556-001 15.6-in, BrightView, HD, - HP ENVY TouchSmart 15-j057cl | HP ENVY 15 Notebook PC and HP ENVY TouchSmart 15 - Page 43
subsystem with discrete memory (includes 2 cables) 723521-001 Intel Quad Core i7-4700MQ 2.40-GHz processor (SC turbo up to 3.40-GHz; 1600- Core i7-4702MQ 2.20-GHz processor (SC turbo up to 3.20-GHz; 1600-MHz FSB, 6.0MB L3 cache, 37 W; includes replacement thermal material) Sequential part number - HP ENVY TouchSmart 15-j057cl | HP ENVY 15 Notebook PC and HP ENVY TouchSmart 15 - Page 44
Spare part number Description 723523-001 Intel Quad Core i7-4900MQ 2.80-GHz processor (SC turbo up to 3.80-GHz; 1600-MHz FSB, 8.0MB L3 cache, 47 W; includes replacement thermal material) 723524-001 Intel Quad Core i7-4800MQ 2.70-GHz processor (SC turbo up to 3.70-GHz; 1600-MHz FSB, 6.0MB L3 - HP ENVY TouchSmart 15-j057cl | HP ENVY 15 Notebook PC and HP ENVY TouchSmart 15 - Page 45
driver ● Magnetic screw driver ● Phillips P0 and P1 screw drivers Service parts CAUTION: Using excessive force during disassembly and reassembly can damage plastic parts. Use care when handling the plastic parts. Apply pressure only at the points designated in the maintenance instructions - HP ENVY TouchSmart 15-j057cl | HP ENVY 15 Notebook PC and HP ENVY TouchSmart 15 - Page 46
Cables and connectors CAUTION: When servicing the computer, be sure that cables are placed in Be sure that cables are routed in such a way that they cannot be caught or snagged by parts being removed or replaced. Handle flex cables with extreme care; these cables tear easily. Drive handling CAUTION - HP ENVY TouchSmart 15-j057cl | HP ENVY 15 Notebook PC and HP ENVY TouchSmart 15 - Page 47
DIPS from Styrofoam Removing bubble pack from PCB Packing PCBs in foam-lined box Typical electrostatic voltage levels Relative humidity 10% 40% 35,000 V 15,000 V 12,000 V 5,000 V 6,000 V 800 V 2,000 V 700 V 11,500 V 4,000 V 14,500 V 5,000 V 26,500 V 20,000 V 21,000 V 11,000 V 55 - HP ENVY TouchSmart 15-j057cl | HP ENVY 15 Notebook PC and HP ENVY TouchSmart 15 - Page 48
touching a component or assembly. ● Store reusable ESD-sensitive parts from assemblies in protective packaging or nonconductive foam. ● Use grounded tools and equipment. ● Use conductive field service tools, such as cutters, screw drivers, and vacuums. ● When fixtures must directly contact - HP ENVY TouchSmart 15-j057cl | HP ENVY 15 Notebook PC and HP ENVY TouchSmart 15 - Page 49
with ground cords of one megohm resistance ● Static-dissipative tables or floor mats with hard ties to the ground ● Field service kits ● Static awareness labels ● Material-handling packages ● Nonconductive plastic bags, tubes, or boxes ● Metal tote boxes ● Electrostatic voltage levels and - HP ENVY TouchSmart 15-j057cl | HP ENVY 15 Notebook PC and HP ENVY TouchSmart 15 - Page 50
part not supported by the Customer Self-Repair program may void your warranty. Check your warranty to determine if Customer Self-Repair is supported in Self-Repair parts. There are as many as 4 screws that must be removed, replaced, and/or loosened when servicing Customer Self-Repair parts. Make - HP ENVY TouchSmart 15-j057cl | HP ENVY 15 Notebook PC and HP ENVY TouchSmart 15 - Page 51
, Li-ion battery 6-cell, 47-Wh, 2.20-Ah, Li-ion battery Spare part number 710417-001 710416-001 Before removing the battery, follow these battery provided with the computer, a replacement battery provided by HP, or a compatible battery purchased from HP. CAUTION: Removing a user-replaceable battery - HP ENVY TouchSmart 15-j057cl | HP ENVY 15 Notebook PC and HP ENVY TouchSmart 15 - Page 52
battery (see Battery on page 43). Remove the solid-state drive: 1. Loosen the Phillips PM2.0×4.0 captive screw (1) that secures the service cover to the computer. 2. Lift the rear edge of the service 3. Remove the service cover (3). The service cover is available using spare part number 720555-001. - HP ENVY TouchSmart 15-j057cl | HP ENVY 15 Notebook PC and HP ENVY TouchSmart 15 - Page 53
an angle. Reverse this procedure to install the solid-state drive. WLAN module Description Spare part number Atheros AR9485 802.11b/g/n WiFi Adapter for use on all computer models 675794-001 to restore device functionality, and then contact technical support. Component replacement procedures 45 - HP ENVY TouchSmart 15-j057cl | HP ENVY 15 Notebook PC and HP ENVY TouchSmart 15 - Page 54
the computer. 3. Disconnect all external devices from the computer. 4. Remove the battery (see Battery on page 43). 5. Remove the service cover (see Solid-state drive on page 44). Remove the WLAN module: 1. illustration. 46 Chapter 5 Removal and replacement procedures for Customer Self-Repair parts - HP ENVY TouchSmart 15-j057cl | HP ENVY 15 Notebook PC and HP ENVY TouchSmart 15 - Page 55
-GB, 5400-rpm, 9.5-mm 500-GB, 5400-rpm, 9.5- and 7.0-mm Spare part number 676521-001 634250-001 683802-001 Before removing the hard drive, follow these steps devices from the computer. 4. Remove the battery (see Battery on page 43). 5. Remove the service cover (see Solid-state drive on page 44 - HP ENVY TouchSmart 15-j057cl | HP ENVY 15 Notebook PC and HP ENVY TouchSmart 15 - Page 56
hard drive bracket (3) from the hard drive. The hard drive bracket and hard drive connector cable are available in the Hard Drive Hardware Kit, spare part number 718432-001. 48 Chapter 5 Removal and replacement procedures for Customer Self-Repair - HP ENVY TouchSmart 15-j057cl | HP ENVY 15 Notebook PC and HP ENVY TouchSmart 15 - Page 57
RTC battery. Memory module Description 8-GB (PC3L, 12800, 1600-MHz) 4-GB (PC3L, 12800, 1600-MHz) 2-GB (PC3L, 12800, 1600-MHz) Spare part number memory may result in various system problems. To update BIOS: 1. Navigate to www.hp.com. 2. Click Support & Drivers > click Drivers & Software. 3. In the - HP ENVY TouchSmart 15-j057cl | HP ENVY 15 Notebook PC and HP ENVY TouchSmart 15 - Page 58
recent BIOS. 8. Click the Download button, and then follow the on-screen instructions. Before removing a memory module, follow these steps: 1. Turn off the devices from the computer. 4. Remove the battery (see Battery on page 43). 5. Remove the service cover (see Solid-state drive on page parts - HP ENVY TouchSmart 15-j057cl | HP ENVY 15 Notebook PC and HP ENVY TouchSmart 15 - Page 59
3. Remove the memory module (2) by pulling the module away from the slot at an angle. Reverse this procedure to install a memory module. Component replacement procedures 51 - HP ENVY TouchSmart 15-j057cl | HP ENVY 15 Notebook PC and HP ENVY TouchSmart 15 - Page 60
and replacement procedures for Authorized Service Provider only parts. There are as many as 94 screws that must be removed, replaced, and/or loosened when servicing the computer. Make special note of each screw size and location during removal and replacement. RTC battery Description For use only - HP ENVY TouchSmart 15-j057cl | HP ENVY 15 Notebook PC and HP ENVY TouchSmart 15 - Page 61
computer is equipped with an Intel processor, complete step 4 to remove the RTC battery. 1. Disconnect the RTC battery cable (1) from the system board. 2. Detach the RTC battery (2) from the base enclosure. (The RTC battery is attached to the base enclosure by double-sided tape.) 3. Remove the RTC - HP ENVY TouchSmart 15-j057cl | HP ENVY 15 Notebook PC and HP ENVY TouchSmart 15 - Page 62
tool (1) to remove the disc cell RTC battery (2) from the socket on the system board. Reverse this procedure to install the RTC battery. When installing the disc cell RTC battery, make sure the "+" sign faces up. 54 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts - HP ENVY TouchSmart 15-j057cl | HP ENVY 15 Notebook PC and HP ENVY TouchSmart 15 - Page 63
Base enclosure Description Base enclosure (includes 4 rubber feet, battery lock latch, battery release latch, and RJ-45 cover) Spare part number 720534-001 Before removing the base enclosure, follow these steps: 1. Turn off the computer. If you are unsure whether the computer is off or - HP ENVY TouchSmart 15-j057cl | HP ENVY 15 Notebook PC and HP ENVY TouchSmart 15 - Page 64
the following screws: (1) Two Phillips PM2.5×4.5 screws under the front edge of the service cover (2) Three Phillips PM2.5×3.0 screws in the hard drive bay (3) Seven Phillips PM1.5×2.0 screws in the battery bay 56 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts - HP ENVY TouchSmart 15-j057cl | HP ENVY 15 Notebook PC and HP ENVY TouchSmart 15 - Page 65
the subcomponent level. For more display assembly spare part information, see the individual removal subsections. Description 15.6-in, BrightView, FHD, LED, TouchScreen display assembly 15.6-in, BrightView, HD, LED, TouchScreen display assembly 15.6-in, BrightView, FHD, LED, non-TouchScreen display - HP ENVY TouchSmart 15-j057cl | HP ENVY 15 Notebook PC and HP ENVY TouchSmart 15 - Page 66
3. Disconnect all external devices from the computer. 4. Remove the battery (see Battery on page 43), and then remove the following components: a. Solid-state drive (see Solid-state into the right rear speaker (7). 58 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts - HP ENVY TouchSmart 15-j057cl | HP ENVY 15 Notebook PC and HP ENVY TouchSmart 15 - Page 67
5. Remove the following screws that secure the display assembly to the top cover: (1) Three Phillips PM2.5×4.5 screws (two on the left hinge, one on the right hinge) (2) One Phillips PM2.5×6.5 screw on the right hinge (3) One Phillips PM2.0×2.5 screw securing the ground loop on the right hinge 6. - HP ENVY TouchSmart 15-j057cl | HP ENVY 15 Notebook PC and HP ENVY TouchSmart 15 - Page 68
Phillips PM2.5×3.2 broad head screws (2) that secure the display bezel to the display assembly. The screw covers are available in the Rubber Kit, spare part number 720559-001. b. Flex the inside edges of the top edge (1), the left and right sides (2), and the bottom edge (3) of the display bezel - HP ENVY TouchSmart 15-j057cl | HP ENVY 15 Notebook PC and HP ENVY TouchSmart 15 - Page 69
c. Remove the display bezel (4). The display bezel is available using spare part number 720535-001. 9. If it is necessary to replace the display hinge cover: a. Remove the four Phillips PM2.0×2.9 screws (1) that secure the display hinge covers - HP ENVY TouchSmart 15-j057cl | HP ENVY 15 Notebook PC and HP ENVY TouchSmart 15 - Page 70
enclosure. The display panel is available using spare part numbers 720557-001 (15.6-in, BrightView, FHD, LED, non-TouchScreen display panel) and 720556-001 (15.6-in, BrightView, HD, LED, non-TouchScreen display . 62 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts - HP ENVY TouchSmart 15-j057cl | HP ENVY 15 Notebook PC and HP ENVY TouchSmart 15 - Page 71
then disconnect the display panel cable (2) from the display panel. c. Remove the display panel cable. The display panel cable is available using spare part number 720536-001. 12. If it is necessary to replace the display hinges and brackets: a. Remove the two Phillips PM2.0×2.9 screws (1) and the - HP ENVY TouchSmart 15-j057cl | HP ENVY 15 Notebook PC and HP ENVY TouchSmart 15 - Page 72
adhesive.) c. Remove the webcam/microphone module. The webcam/microphone module is available using spare part number 720273-001, and includes the webcam/microphone module cable. 14. If it is display enclosure. 64 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts - HP ENVY TouchSmart 15-j057cl | HP ENVY 15 Notebook PC and HP ENVY TouchSmart 15 - Page 73
wireless antenna. The wireless antenna are available using spare part number 720532-001. Reverse this procedure to reassemble and computer. 3. Disconnect all external devices from the computer. 4. Remove the battery (see Battery on page 43), and then remove the following components: a. Solid-state - HP ENVY TouchSmart 15-j057cl | HP ENVY 15 Notebook PC and HP ENVY TouchSmart 15 - Page 74
procedure to install the fan. System board NOTE: The system board spare part kit includes replacement thermal material. Description For use only on computer models with UMA memory, and the Windows 8 Standard operating system Spare part number 720578-601 720578-501 720578-001 720577-601 720577-501 - HP ENVY TouchSmart 15-j057cl | HP ENVY 15 Notebook PC and HP ENVY TouchSmart 15 - Page 75
system For use only on computer models equipped with the Intel HM77 chipset, a graphics subsystem with UMA memory, and the Linux operating system Spare part number 720577-001 720569-601 720569-501 720569-001 720566-601 720566-501 720566-001 720565-601 720565-501 720565-001 720567-601 720567-501 - HP ENVY TouchSmart 15-j057cl | HP ENVY 15 Notebook PC and HP ENVY TouchSmart 15 - Page 76
3. Disconnect all external devices from the computer. 4. Remove the battery (see Battery on page 43), and then remove the following components: a. Solid-state drive (see Solid ● Processor (see Processor on page 77) 68 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts - HP ENVY TouchSmart 15-j057cl | HP ENVY 15 Notebook PC and HP ENVY TouchSmart 15 - Page 77
Remove the system board: 1. Disconnect the following cables from the system board: (1) Fingerprint reader board ribbon cable (2) Connector board cable (3) Connector board ribbon cable (4) Power connector cable (5) Display panel ribbon cable (6) Webcam/microphone module cable (7) Wireless antenna - HP ENVY TouchSmart 15-j057cl | HP ENVY 15 Notebook PC and HP ENVY TouchSmart 15 - Page 78
2. Disconnect the following cables from the system board: (1) Rear speaker cable (2) Subwoofer cable (3) Front speaker cable (4) TouchPad ribbon cable (5) Keyboard ribbon cable (6) Power button board ribbon cable 70 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts - HP ENVY TouchSmart 15-j057cl | HP ENVY 15 Notebook PC and HP ENVY TouchSmart 15 - Page 79
3. Remove the nine Phillips PM2.0×2.9 screws that secure the system board to the top cover. 4. Lift the left side of the system board (1) until it rests at an angle. 5. Remove the system board (2) by sliding it up and to the left an angle. Reverse this procedure to install the system board. - HP ENVY TouchSmart 15-j057cl | HP ENVY 15 Notebook PC and HP ENVY TouchSmart 15 - Page 80
power cord from the computer. 3. Disconnect all external devices from the computer. 4. Remove the battery (see Battery on page 43), and then remove the following components: a. Solid-state drive (see Solid board. 72 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts - HP ENVY TouchSmart 15-j057cl | HP ENVY 15 Notebook PC and HP ENVY TouchSmart 15 - Page 81
3. Remove the heat sink (4). NOTE: Due to the adhesive quality of the thermal material located between the heat sink and the system board components, it may be necessary to move the heat sink from side to side to detach it. NOTE: Steps 4 and 5 apply to computer models equipped with an Intel - HP ENVY TouchSmart 15-j057cl | HP ENVY 15 Notebook PC and HP ENVY TouchSmart 15 - Page 82
, loosen the four Phillips PM2.0×11.0 captive screws (1) that secure the heat sink to the system board. 74 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts - HP ENVY TouchSmart 15-j057cl | HP ENVY 15 Notebook PC and HP ENVY TouchSmart 15 - Page 83
sink is removed. Replacement thermal material is included with the heat sink, processor, and system board spare part kits. ● Thermal paste is used on the processor (1) and the heat sink section (2) that services it ● Thermal paste is used on the graphics subsystem chip (3) and the heat sink section - HP ENVY TouchSmart 15-j057cl | HP ENVY 15 Notebook PC and HP ENVY TouchSmart 15 - Page 84
76 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts - HP ENVY TouchSmart 15-j057cl | HP ENVY 15 Notebook PC and HP ENVY TouchSmart 15 - Page 85
heat sink. Processor NOTE: The processor spare part kit includes replacement thermal material. Description Spare part number AMD A10-5750M 2.50-GHz processor cache, 713549-001 DDR3, dual core, 35 W) Intel Quad Core i7-4900MQ 2.80-GHz processor (SC turbo up to 3.80-GHz; 1600-MHz FSB, 8.0- - HP ENVY TouchSmart 15-j057cl | HP ENVY 15 Notebook PC and HP ENVY TouchSmart 15 - Page 86
i7 (1600-MHz FSB, 3.0-MB L3 cache, 35 W) Spare part number 723521-001 708762-001 711903-001 713163-001 700627-001 devices from the computer. 4. Remove the battery (see Battery on page 43), and then remove the the processor: 1. Use a flat-bladed screw driver (1) to turn the processor locking screw one- - HP ENVY TouchSmart 15-j057cl | HP ENVY 15 Notebook PC and HP ENVY TouchSmart 15 - Page 87
2. Lift the processor (3) straight up, and remove it. NOTE: The gold triangle (4) on the processor must be aligned with the triangle icon embossed on the processor socket when you install the processor. Reverse this procedure to install the processor. Component replacement procedures 79 - HP ENVY TouchSmart 15-j057cl | HP ENVY 15 Notebook PC and HP ENVY TouchSmart 15 - Page 88
power cord from the computer. 3. Disconnect all external devices from the computer. 4. Remove the battery (see Battery on page 43), and then remove the following components: a. Solid-state drive (see Solid-state . 80 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts - HP ENVY TouchSmart 15-j057cl | HP ENVY 15 Notebook PC and HP ENVY TouchSmart 15 - Page 89
4. Detach the connector board ribbon cable (5) from the base enclosure. (The connector board ribbon cable is attached to the top cover with double-sided tape.) 5. Remove the three Phillips PM2.0×2.9 screws (1) that secure the connector board to the top cover. 6. Lift the right side of the connector - HP ENVY TouchSmart 15-j057cl | HP ENVY 15 Notebook PC and HP ENVY TouchSmart 15 - Page 90
power cord from the computer. 3. Disconnect all external devices from the computer. 4. Remove the battery (see Battery on page 43), and then remove the following components: a. Solid-state drive (see Solid cable. 82 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts - HP ENVY TouchSmart 15-j057cl | HP ENVY 15 Notebook PC and HP ENVY TouchSmart 15 - Page 91
Subwoofer Description Subwoofer (includes cable and 3 isolators) Spare part number 720563-001 Before removing the subwoofer, follow these steps . 3. Disconnect all external devices from the computer. 4. Remove the battery (see Battery on page 43), and then remove the following components: a. Solid- - HP ENVY TouchSmart 15-j057cl | HP ENVY 15 Notebook PC and HP ENVY TouchSmart 15 - Page 92
3. Remove the subwoofer (3). NOTE: The subwoofer includes three rubber isolators (4). These isolators are crucial to the performance of the subwoofer. Reverse this procedure to install the subwoofer. 84 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts - HP ENVY TouchSmart 15-j057cl | HP ENVY 15 Notebook PC and HP ENVY TouchSmart 15 - Page 93
right rear speakers, 2 cables, and 4 isolators) Spare part number 720561-001 Before removing the rear speakers, follow these computer. 3. Disconnect all external devices from the computer. 4. Remove the battery (see Battery on page 43), and then remove the following components: a. Solid-state - HP ENVY TouchSmart 15-j057cl | HP ENVY 15 Notebook PC and HP ENVY TouchSmart 15 - Page 94
4. Remove the rear speakers (4). NOTE: The rear speakers includes four rubber isolators (5). These isolators are crucial to the performance of the rear speakers. Reverse this procedure to install the rear speakers. 86 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts - HP ENVY TouchSmart 15-j057cl | HP ENVY 15 Notebook PC and HP ENVY TouchSmart 15 - Page 95
reader board (includes bracket and cable) Spare part number 720543-001 Before removing the fingerprint reader board the computer. 3. Disconnect all external devices from the computer. 4. Remove the battery (see Battery on page 43), and then remove the following components: a. Solid-state drive - HP ENVY TouchSmart 15-j057cl | HP ENVY 15 Notebook PC and HP ENVY TouchSmart 15 - Page 96
cord from the computer. 3. Disconnect all external devices from the computer. 4. Remove the battery (see Battery on page 43), and then remove the following components: a. Solid-state drive (see Solid on page 66) 88 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts - HP ENVY TouchSmart 15-j057cl | HP ENVY 15 Notebook PC and HP ENVY TouchSmart 15 - Page 97
Remove the front speakers: 1. Release the front speaker cables from the clips (1) and routing channel built into the TouchPad. 2. Remove the four Phillips PM2.5×6.2 screws (2) that secure the front speakers to the top cover. 3. Remove the front speakers (3). NOTE: The front speakers includes four - HP ENVY TouchSmart 15-j057cl | HP ENVY 15 Notebook PC and HP ENVY TouchSmart 15 - Page 98
cord from the computer. 3. Disconnect all external devices from the computer. 4. Remove the battery (see Battery on page 43), and then remove the following components: a. Solid-state drive (see Solid top cover. 90 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts - HP ENVY TouchSmart 15-j057cl | HP ENVY 15 Notebook PC and HP ENVY TouchSmart 15 - Page 99
2. Remove the TouchPad bracket (2). 3. Release the two pieces of grounding tape (1) that connect the TouchPad to the top cover. 4. Remove the four Phillips PM2.5×2.5 broad head screws (2) that secure the TouchPad to the top cover. NOTE: The second and third screws include two rubber washers (3). - HP ENVY TouchSmart 15-j057cl | HP ENVY 15 Notebook PC and HP ENVY TouchSmart 15 - Page 100
6. Slide the TouchPad (5) toward the back of the top cover, and then lift the TouchPad straight up and remove it. Reverse this procedure to install the TouchPad. 92 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts - HP ENVY TouchSmart 15-j057cl | HP ENVY 15 Notebook PC and HP ENVY TouchSmart 15 - Page 101
Description Power button board (includes cable) Spare part number 720553-001 Before removing the power button from the computer. 3. Disconnect all external devices from the computer. 4. Remove the battery (see Battery on page 43), and then remove the following components: a. Solid-state drive ( - HP ENVY TouchSmart 15-j057cl | HP ENVY 15 Notebook PC and HP ENVY TouchSmart 15 - Page 102
4. Remove the power button board (4). Reverse this procedure to install the power button board. 94 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts - HP ENVY TouchSmart 15-j057cl | HP ENVY 15 Notebook PC and HP ENVY TouchSmart 15 - Page 103
kit includes a keyboard cable. For use in country/region Spare part number Keyboard with backlight (includes backlight cable): For use only on computer models equipped with an Intel processor in Belgium 720244-A41 For use only - HP ENVY TouchSmart 15-j057cl | HP ENVY 15 Notebook PC and HP ENVY TouchSmart 15 - Page 104
cord from the computer. 3. Disconnect all external devices from the computer. 4. Remove the battery (see Battery on page 43), and then remove the following components: a. Solid-state drive (see Solid loop tape (2). 96 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts - HP ENVY TouchSmart 15-j057cl | HP ENVY 15 Notebook PC and HP ENVY TouchSmart 15 - Page 105
and backlight cable are not damaged when being released through the opening in the keyboard shield. The keyboard shield is available using spare part number . 4. Partially open the computer. 5. Insert a thin tool into the keyboard release hole in the memory module compartment, and then press on the - HP ENVY TouchSmart 15-j057cl | HP ENVY 15 Notebook PC and HP ENVY TouchSmart 15 - Page 106
9. Remove the keyboard (3). Reverse this procedure to install the keyboard. 98 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts - HP ENVY TouchSmart 15-j057cl | HP ENVY 15 Notebook PC and HP ENVY TouchSmart 15 - Page 107
of the BIOS may be available on the HP website. Most BIOS updates on the HP website are packaged in compressed files called SoftPaqs. Some download packages contain a file named Readme.txt, which contains information regarding installing and troubleshooting the file. Determining the BIOS version To - HP ENVY TouchSmart 15-j057cl | HP ENVY 15 Notebook PC and HP ENVY TouchSmart 15 - Page 108
disconnect any device, cable, or cord. 1. From the Start screen, type support, and then select the HP Support Assistant app. 2. Click Updates and tune-ups, and then click Check for HP updates now. 3. Follow the on-screen instructions. 4. At the download area, follow these steps: a. Identify the most - HP ENVY TouchSmart 15-j057cl | HP ENVY 15 Notebook PC and HP ENVY TouchSmart 15 - Page 109
or restart the computer, quickly press esc, and then press f2. 2. Click the diagnostic test you want to run, and then follow the on-screen instructions. NOTE: If you need to stop a diagnostic test while it is running, press esc. Using System Diagnostics 101 - HP ENVY TouchSmart 15-j057cl | HP ENVY 15 Notebook PC and HP ENVY TouchSmart 15 - Page 110
8 Specifications Computer specifications Dimensions HP ENVY TouchSmart 15 Notebook PC Width Depth Height (front to rear) Weight HP ENVY 15 Notebook PC Width Depth Height (front to rear) Weight Input power Operating voltage and current Temperature Operating Nonoperating Relative humidity ( - HP ENVY TouchSmart 15-j057cl | HP ENVY 15 Notebook PC and HP ENVY TouchSmart 15 - Page 111
The device operates well within this range of temperatures. 15.6-inch display specifications Dimensions Height Width Diagonal Number of (typical) 300 nits and 200 nits (typical) 7.72 in 13.66 in 15.67 in 0.197 × 0.197 mm 1366 × 768 RGB vertical stripe LED 80 × 25 2.00 W ±65° - HP ENVY TouchSmart 15-j057cl | HP ENVY 15 Notebook PC and HP ENVY TouchSmart 15 - Page 112
is less. **1 GB = 1 billion bytes when referring to hard drive storage capacity. Actual accessible capacity is less. NOTE: Certain restrictions and exclusions apply. Contact technical support for details. 104 Chapter 8 Specifications - HP ENVY TouchSmart 15-j057cl | HP ENVY 15 Notebook PC and HP ENVY TouchSmart 15 - Page 113
restoring, and recovering Your computer includes tools provided by HP and the operating system to help you safeguard your Creating recovery media and backups ● Restoring and recovering your system NOTE: This guide describes an overview of backing up, restoring and recovering options. For more details - HP ENVY TouchSmart 15-j057cl | HP ENVY 15 Notebook PC and HP ENVY TouchSmart 15 - Page 114
and all hardware-related drivers and software, but system diagnostics). You can also manually create a system restore point Help and Support. From the Start screen, type h, and then select Help and Support. 3. reinstalling Windows or choose to recover using HP Recovery Manager. NOTE: File History is - HP ENVY TouchSmart 15-j057cl | HP ENVY 15 Notebook PC and HP ENVY TouchSmart 15 - Page 115
the HP website. For U.S. support, go to http://www.hp.com/go/contactHP. For worldwide support, go to http://welcome.hp.com/ HP Recovery media: 1. From the Start screen, type recovery, and then select HP Recovery Manager. 2. Select Recovery Media Creation, and then follow the on-screen instructions - HP ENVY TouchSmart 15-j057cl | HP ENVY 15 Notebook PC and HP ENVY TouchSmart 15 - Page 116
Support. ● If you need to correct a problem with a preinstalled application or driver, use the Drivers and Applications Reinstall option of HP Recovery Manager to reinstall the individual application or driver maintenance events. Even if you did not manually create a restore point, you can choose to - HP ENVY TouchSmart 15-j057cl | HP ENVY 15 Notebook PC and HP ENVY TouchSmart 15 - Page 117
the HP Help and Support for instructions on reinstalling traditional applications. From the Start screen, type h, and then select Help and Support. NOTE: Select Troubleshoot from the boot options menu. 3. Select Reset your PC, and then follow the on-screen instructions. Restore and recovery 109 - HP ENVY TouchSmart 15-j057cl | HP ENVY 15 Notebook PC and HP ENVY TouchSmart 15 - Page 118
PC settings screen. 4. Under Remove everything and reinstall Windows, select Get started, and follow the on-screen instructions. Recovering using HP Recovery Manager HP Recovery-Reinstalls the operating system and all hardware-related drivers and software, but not other software applications. ● - HP ENVY TouchSmart 15-j057cl | HP ENVY 15 Notebook PC and HP ENVY TouchSmart 15 - Page 119
or - Press and hold f11 as you press the power button. 2. Select Troubleshoot from the boot options menu. 3. Select HP Recovery Manager, and follow the on-screen instructions. Using HP Recovery media to recover You can use HP Recovery media to recover the original system. This method can be used if - HP ENVY TouchSmart 15-j057cl | HP ENVY 15 Notebook PC and HP ENVY TouchSmart 15 - Page 120
drive you want to boot from. 5. Follow the on-screen instructions. Removing the HP Recovery partition HP Recovery Manager software allows you to remove the HP Recovery partition to free up hard drive space. IMPORTANT: Removing the HP Recovery partition means you can no longer use Windows Refresh - HP ENVY TouchSmart 15-j057cl | HP ENVY 15 Notebook PC and HP ENVY TouchSmart 15 - Page 121
10 Power cord set requirements The wide-range input feature of the computer permits it to operate from any line voltage from 100 to 120 volts AC, or from 220 to 240 volts AC. The 3-conductor power cord set included with the computer meets the requirements for use in the country or region where the - HP ENVY TouchSmart 15-j057cl | HP ENVY 15 Notebook PC and HP ENVY TouchSmart 15 - Page 122
be Type SPT-3 or equivalent, No. 18 AWG, 3-conductor. The wall plug must be a two-pole grounding type with a NEMA 5-15P (15 A, 125 V) or NEMA 6-15P (15 A, 250 V) configuration. 3. The appliance coupler, flexible cord, and wall plug must bear a "T" mark and registration number in accordance with the - HP ENVY TouchSmart 15-j057cl | HP ENVY 15 Notebook PC and HP ENVY TouchSmart 15 - Page 123
in general household waste. Follow the local laws and regulations in your area for battery disposal. HP encourages customers to recycle used electronic hardware, HP original print cartridges, and rechargeable batteries. For more information about recycling programs, see the HP Web site at http://www - HP ENVY TouchSmart 15-j057cl | HP ENVY 15 Notebook PC and HP ENVY TouchSmart 15 - Page 124
spare part numbers 26, 31, 43 battery bay 18 battery release latch 18 bottom components 18 button components 11 buttons power 11 TouchPad 14 C cables, service considerations 38 caps lock light 14 chipset, product description 2 components bottom 18 buttons 11 display 10 keys 12 left-side 15 lights - HP ENVY TouchSmart 15-j057cl | HP ENVY 15 Notebook PC and HP ENVY TouchSmart 15 - Page 125
O operating system, product description 8 optical drive precautions 38 spare part number 28, 30 P packaging guidelines 40 plastic parts, service considerations 37 pointing device, product description 7 ports HDMI 15 product description 7 USB 3.0 15, 17 power button 11 power button board removal 93 - HP ENVY TouchSmart 15-j057cl | HP ENVY 15 Notebook PC and HP ENVY TouchSmart 15 - Page 126
status light 17 RTC battery removal 52 spare part numbers 25, 30, 31, 52 rubber feet removal 55 spare part number 55 Rubber Kit, spare part number 25, 34 S Screw Kit, spare part number 29, 34 security cable slot, location 15 security, product description 8 service considerations cables 38 connectors
HP ENVY 15 Notebook PC and
HP ENVY TouchSmart 15 Notebook PC
Maintenance and Service Guide