HP ENVY dv6 HP ENVY dv6 Notebook PC Maintenance and Service Guide IMPORTANT! T
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- HP ENVY dv6 | HP ENVY dv6 Notebook PC Maintenance and Service Guide IMPORTANT! T - Page 1
HP ENVY dv6 Notebook PC Maintenance and Service Guide IMPORTANT! This document is intended for HP authorized service providers only. - HP ENVY dv6 | HP ENVY dv6 Notebook PC Maintenance and Service Guide IMPORTANT! T - Page 2
, are trademarks of Advanced Micro Devices, Inc. Bluetooth is a trademark owned by its proprietor and used HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP - HP ENVY dv6 | HP ENVY dv6 Notebook PC Maintenance and Service Guide IMPORTANT! T - Page 3
to contact the skin or a soft surface, such as pillows or rugs or clothing, during operation. The device and the AC adapter comply with the user-accessible surface temperature limits defined by the International Standard for Safety of Information Technology Equipment (IEC 60950). iii - HP ENVY dv6 | HP ENVY dv6 Notebook PC Maintenance and Service Guide IMPORTANT! T - Page 4
iv Safety warning notice - HP ENVY dv6 | HP ENVY dv6 Notebook PC Maintenance and Service Guide IMPORTANT! T - Page 5
13 Lights ...15 TouchPad ...16 Front ...17 Left side ...18 Right side ...19 Rear ...20 Bottom ...21 3 Illustrated parts catalog 22 Service tag ...23 36 4 Removal and replacement procedures 45 Preliminary replacement requirements 45 Tools required ...45 Service considerations 45 Plastic parts - HP ENVY dv6 | HP ENVY dv6 Notebook PC Maintenance and Service Guide IMPORTANT! T - Page 6
and transporting guidelines 48 Component replacement procedures 50 Service tag ...50 Battery ...51 Hard drive ...52 RTC battery ...55 Memory module ...56 ...105 6 Specifications ...106 Computer specifications ...106 15.6-inch display specifications 107 Hard drive specifications ...108 7 - HP ENVY dv6 | HP ENVY dv6 Notebook PC Maintenance and Service Guide IMPORTANT! T - Page 7
image (select models only 114 Using HP Recovery media to recover 115 Changing the computer boot order 115 Removing the HP Recovery partition 115 8 Power cord set requirements 116 Requirements for all countries 116 Requirements for specific countries and regions 117 9 Recycling ...118 - HP ENVY dv6 | HP ENVY dv6 Notebook PC Maintenance and Service Guide IMPORTANT! T - Page 8
viii - HP ENVY dv6 | HP ENVY dv6 Notebook PC Maintenance and Service Guide IMPORTANT! T - Page 9
1 Product description Category Product Name Processors Description Computer models equipped with an AMD processor HP ENVY dv6 Notebook PC √ ● AMD® A10-4600M 3.20-GHz processor √ (1600-MHz FSB, 4.0-MB L2 cache, DDR3, quad core, 35 W) ● AMD A8-4500M 2.80-GHz processor (1600-MHz FSB, 4.0- - HP ENVY dv6 | HP ENVY dv6 Notebook PC Maintenance and Service Guide IMPORTANT! T - Page 10
Category Description Processors (continued Intel® Quad Core® i7-3840QM 2.80GHz processor (SC turbo up to 3.80GHz; 1600-MHz FSB, 8.0-MB L3 cache, 45 W) Intel Quad Core i7-3820QM 2.70-GHz processor (SC turbo up to 3.70-GHz; 1600-MHz FSB, 8.0-MB L3 cache, 45 W) Intel Quad Core i7-3740QM 2.70-GHz - HP ENVY dv6 | HP ENVY dv6 Notebook PC Maintenance and Service Guide IMPORTANT! T - Page 11
AMD RadeonT HD 7670M with 1024MB of dedicated video memory (64MB×16 DDR3 900-MHz×8 PCs); 128bit M2 package ● AMD RadeonT HD 7670M with 2048MB of dedicated video memory (128MB×16 DDR3 900-MHz×8 PCs); 128-bit M2 package Support HD decode, DX11, and HDMI Computer models equipped with an AMD processor - HP ENVY dv6 | HP ENVY dv6 Notebook PC Maintenance and Service Guide IMPORTANT! T - Page 12
video memory (64-MB×32 GDDR5×8 PCs, 5Gbps); 128-bit M2 29mm×29-mm Support HD decode, DX11, HDMI, and Optimus ● 15.6-in, light-emitting diode (LED), √ ● 15.6-in, LED, SVA, HD, BrightView (1366×768) display; 3.8-mm; typical brightness: 200 nits All display assemblies include 2 wireless local - HP ENVY dv6 | HP ENVY dv6 Notebook PC Maintenance and Service Guide IMPORTANT! T - Page 13
(.50-in), 9.5-mm (.37-in), and 7.0-mm (.28-in) thicknesses (all hard drives use the same bracket) Customer-accessible Serial ATA Accelerometer protection support Supports the following hard drives: ● 1-TB, 5400-rpm, 12.7-mm ● 750-GB, 7200-rpm and 5400-rpm, 9.5mm ● 640-GB, 5400-rpm, 9.5-mm - HP ENVY dv6 | HP ENVY dv6 Notebook PC Maintenance and Service Guide IMPORTANT! T - Page 14
Double-Layer with SuperMulti Drive HD audio Beats audio Quad speakers Subwoofer Supports Microsoft Premium requirements HP TrueVision HD webcam (fixed, no tilt with activity LED; 1280 /100/1000 NIC Integrated wireless local area network (WLAN) options by way of wireless module Two WLAN antennas built - HP ENVY dv6 | HP ENVY dv6 Notebook PC Maintenance and Service Guide IMPORTANT! T - Page 15
Category Wireless (continued) External media cards Description Computer models equipped with an AMD processor Support for the following WLAN formats: √ ● Atheros 9485GN 802.11b/g/n 1×1 WiFi and 3012 Bluetooth 4.0 Combo Adapter ● Atheros WB225 802.11b/g/n 1×1 Bluetooth Combo Adapter ● Broadcom - HP ENVY dv6 | HP ENVY dv6 Notebook PC Maintenance and Service Guide IMPORTANT! T - Page 16
) ● HDMI 1.4a output supporting stereoscopic 3D ● VGA (Dsub 15 pin) supporting: 1920×1600 external resolution @ HP Smart AC adapter (RC, V, EM, 3wire) Supports the following batteries (battery is √ user-removable) ● 9-cell, 100-Wh, 3.0-Ah, Li-ion battery ● 6-cell, 62-Wh, 2.8-Ah, Li-ion battery - HP ENVY dv6 | HP ENVY dv6 Notebook PC Maintenance and Service Guide IMPORTANT! T - Page 17
Category Description Operating system Serviceability Preinstalled: ● Windows 8 Standard 64-bit ● Windows 8 Professional 64-bit End user replaceable parts: ● AC adapter ● Battery ● Hard drive ● Memory module ● Optical drive ● WLAN module Computer models equipped with an AMD processor √ Computer - HP ENVY dv6 | HP ENVY dv6 Notebook PC Maintenance and Service Guide IMPORTANT! T - Page 18
2 External component identification Finding your hardware and software information ▲ Select Start > Computer. A list displays all the devices installed in your computer, including optical drives, solid-state drives (SSDs), or a secondary hard drive. To find out what software is included on your - HP ENVY dv6 | HP ENVY dv6 Notebook PC Maintenance and Service Guide IMPORTANT! T - Page 19
Send and receive wireless signals to communicate with WLANs. (2) Internal microphones (2) Record sound. (3) HP TrueVision HD webcam keep the area immediately around the antennas free from obstructions. For wireless regulatory notices, see the section of the Regulatory, Safety, and - HP ENVY dv6 | HP ENVY dv6 Notebook PC Maintenance and Service Guide IMPORTANT! T - Page 20
Buttons, speakers, and fingerprint reader (select models only) Item (1) (2) (3) Component Power button Speakers (2) Fingerprint reader (select models only) Description ● When the computer is off, press the button to turn on the computer. ● When the computer is on, press the button briefly to - HP ENVY dv6 | HP ENVY dv6 Notebook PC Maintenance and Service Guide IMPORTANT! T - Page 21
Keys Item (1) (2) (3) (4) Component esc key fn key Windows logo key b key (5) Action keys (6) Windows applications key Description Displays system information when pressed in combination with the fn key. Executes frequently used system functions when pressed in combination with the esc key or - HP ENVY dv6 | HP ENVY dv6 Notebook PC Maintenance and Service Guide IMPORTANT! T - Page 22
Item (7) Component num lock key (8) Integrated numeric keypad Description Controls the function of the integrated numeric keypad. Press the key to alternate between the standard numeric function of an external keypad (selected at the factory) and the navigational function (indicated by the - HP ENVY dv6 | HP ENVY dv6 Notebook PC Maintenance and Service Guide IMPORTANT! T - Page 23
Item (1) Component Power light (2) Mute light (3) Wireless light Description ● White: The computer is on. sound is on. ● White: An integrated wireless device, such as a wireless local area network (WLAN) device and/or a Bluetooth device, is on. ● Amber: All wireless devices are off. Lights - HP ENVY dv6 | HP ENVY dv6 Notebook PC Maintenance and Service Guide IMPORTANT! T - Page 24
Description Turns the TouchPad on or off. ● On: The TouchPad is off. ● Off: The TouchPad is on. Moves the on-screen pointer and selects or activates items on the screen. Functions like the left button on an external mouse. Functions like the right button on an external mouse. 16 Chapter 2 External - HP ENVY dv6 | HP ENVY dv6 Notebook PC Maintenance and Service Guide IMPORTANT! T - Page 25
Front Component Digital Media slot Description Supports the following digital card formats: ● Secure Digital (SD) Memory Card ● Secure Digital Extended Capacity (SDxC) Memory Card ● Secure Digital High Capacity (SDHC) Memory Card ● Ultra High Speed MultiMediaCard (UHS/MMC) Front 17 - HP ENVY dv6 | HP ENVY dv6 Notebook PC Maintenance and Service Guide IMPORTANT! T - Page 26
Left side Item (1) Component Vent (2) External monitor port (3) HDMI port (4) RJ-45 (network) jack (5) USB 3.0 ports (2) (6) Audio-in (microphone) jack (7) Audio-out (headphone) jack Description Enables airflow to cool internal components. NOTE: The computer fan starts up - HP ENVY dv6 | HP ENVY dv6 Notebook PC Maintenance and Service Guide IMPORTANT! T - Page 27
about different types of USB ports, see the HP Notebook Reference Guide. Connects an optional USB device. NOTE: For details about different types of USB ports, see the HP Notebook Reference Guide. ● White: The AC adapter is connected and the battery is charged. ● Amber: The AC adapter is connected - HP ENVY dv6 | HP ENVY dv6 Notebook PC Maintenance and Service Guide IMPORTANT! T - Page 28
Item (9) (10) Component Power connector Security cable slot Rear Component Vent Description Connects an AC adapter. Attaches an optional security cable to the computer. NOTE: The security cable is designed to act as a deterrent, but it may not prevent the computer from being mishandled or stolen. - HP ENVY dv6 | HP ENVY dv6 Notebook PC Maintenance and Service Guide IMPORTANT! T - Page 29
routine operation. Provides superior bass sound. The service cover provides access to the hard drive bay, wireless compartment, and memory module compartment. CAUTION: To prevent an unresponsive system, replace the wireless module only with a wireless module authorized for use in the computer by - HP ENVY dv6 | HP ENVY dv6 Notebook PC Maintenance and Service Guide IMPORTANT! T - Page 30
3 Illustrated parts catalog 22 Chapter 3 Illustrated parts catalog - HP ENVY dv6 | HP ENVY dv6 Notebook PC Maintenance and Service Guide IMPORTANT! T - Page 31
components. The part number helps a service technician to determine what components and parts are needed. This number describes the duration of the warranty period for the computer. This is the alphanumeric identifier used to locate documents, drivers, and support for the computer. Service tag 23 - HP ENVY dv6 | HP ENVY dv6 Notebook PC Maintenance and Service Guide IMPORTANT! T - Page 32
Computer major components 24 Chapter 3 Illustrated parts catalog - HP ENVY dv6 | HP ENVY dv6 Notebook PC Maintenance and Service Guide IMPORTANT! T - Page 33
.6-in, BrightView, HD display assembly in aluminum finish 698957-001 For use only with computer models equipped with an Intel processor: 15.6-in, AntiGlare, FHD display assembly in aluminum finish (for use only on computer 698960-001 models equipped with a graphics subsystem with discrete memory - HP ENVY dv6 | HP ENVY dv6 Notebook PC Maintenance and Service Guide IMPORTANT! T - Page 34
682098-001 32-GB mSATA solid-state drive for use only on computer models equipped with an Intel processor 682099-001 System board (includes replacement thermal material): For use only on computer models equipped with the AMD A70M chipset, the AMD RadeonT HD 7670M graphics subsystem, and the - HP ENVY dv6 | HP ENVY dv6 Notebook PC Maintenance and Service Guide IMPORTANT! T - Page 35
Item Component Spare part number For use only on computer models equipped with the Intel 650M chipset, a 45W processor, a graphics subsystem with discrete video memory, and the Windows 8 Standard operating system (includes 2.0-GB of discrete video memory) 682174-501 For use only on computer - HP ENVY dv6 | HP ENVY dv6 Notebook PC Maintenance and Service Guide IMPORTANT! T - Page 36
models equipped with an AMD processor 685348-001 For use only on computer models equipped with an Intel processor 682100-001 Processor (includes replacement thermal material): AMD A10-4600M 3.20-GHz processor (1600-MHz FSB, 4.0-MB L2 cache, DDR3, quad core, 35 W) 683046-001 AMD A8-4500M - HP ENVY dv6 | HP ENVY dv6 Notebook PC Maintenance and Service Guide IMPORTANT! T - Page 37
MB L3 cache, 35 W) Intel Dual Core i3-2370M 2.40-GHz processor (1333-MHz FSB, 3.0-MB L3 cache, 35 W) Fan/heat sink assembly (includes replacement thermal material): For use only on computer models equipped with an AMD processor and a graphics subsystem with discrete memory For use only on computer - HP ENVY dv6 | HP ENVY dv6 Notebook PC Maintenance and Service Guide IMPORTANT! T - Page 38
Item (15) (16) (17) (18) (19) (20) Component Spare part number Power connector Japan 707924-291 Battery: 9-cell, 100-Wh, 3.0-Ah, Li-ion battery 672412-001 6-cell, 62-Wh, 2.8-Ah, Li-ion battery 671731-001 6-cell, 47-Wh, 2.2-Ah, Li-ion battery 699468-001 RTC battery (includes cable and - HP ENVY dv6 | HP ENVY dv6 Notebook PC Maintenance and Service Guide IMPORTANT! T - Page 39
802.11b/g/n 1×1 WiFi + Bluetooth 4.0 Combo Adapter for use only on computer models equipped with an Intel processor 690019-001 Intel Centrino Advanced-N 6235 WLAN module for use only on computer models equipped with an Intel processor in Japan 670290-001 Service cover 682088-001 Computer major - HP ENVY dv6 | HP ENVY dv6 Notebook PC Maintenance and Service Guide IMPORTANT! T - Page 40
Display bezel Webcamera/microphone module Display panel: 15.6-in, AntiGlare, FHD display panel 15.6-in, BrightView, HD display panel Display assembly and an Intel processor Antenna Kit (includes left and right wireless antenna cables and transceivers) Display speakers (include speaker cables) Spare - HP ENVY dv6 | HP ENVY dv6 Notebook PC Maintenance and Service Guide IMPORTANT! T - Page 41
Item (8) Component Display enclosure in aluminum finish Display Screw Kit Mass storage devices Spare part number 682047-001 682093-001 Item (1) Component Spare part number Hard drive (does not include the hard drive bracket, hard drive connector cable, or screws) For use on all computer - HP ENVY dv6 | HP ENVY dv6 Notebook PC Maintenance and Service Guide IMPORTANT! T - Page 42
682084-001 682085-001 682083-001 682098-001 682099-001 Miscellaneous parts Component AC adapter: For use on all computer models: 90-W HP Smart AC adapter (PFC, 3-wire) 65-W HP Smart AC adapter (non-PFC, 3-wire) For use only on computer models equipped with an Intel processor: 120-W slim AC adapter - HP ENVY dv6 | HP ENVY dv6 Notebook PC Maintenance and Service Guide IMPORTANT! T - Page 43
Component 65-W HP Smart AC adapter (RC/V, EM, 3-wire) Power cord (3-pin, black, 1.83-m): For use on all computer models: For use in Argentina For use in Australia - HP ENVY dv6 | HP ENVY dv6 Notebook PC Maintenance and Service Guide IMPORTANT! T - Page 44
Sequential part number listing Spare part number Description 490371-001 Power cord for use on all computer models in North America (3-pin, black, 1.83-m) 490371-011 Power cord for use on all computer models in Australia (3-pin, black, 1.83-m) 490371-021 Power cord for use only on computer - HP ENVY dv6 | HP ENVY dv6 Notebook PC Maintenance and Service Guide IMPORTANT! T - Page 45
-001 Broadcom 4313GN 802.11b/g/n 1×1 WiFi and 20702 Bluetooth 4.0 Combo Adapter for use on all computer models 665116-001 Intel Quad Core i7-2670QM 2.20-GHz processor (SC turbo up to 3.1-GHz; 1333-MHz FSB, 6.0MB L3 cache, 45 W; includes replacement thermal material) 669299-001 500-GB, 5400-rpm - HP ENVY dv6 | HP ENVY dv6 Notebook PC Maintenance and Service Guide IMPORTANT! T - Page 46
battery 675794-001 Atheros WB225 802.11b/g/n 1×1 Bluetooth Combo Adapter for use on all computer models 676359-001 Intel Dual Core i5-2450M 2.50-GHz processor (SC turbo up to 3.10-GHz, 1333-MHz FSB, 3.0-MB L3 cache, 35 W; includes replacement -001 Wireless Antenna Kit (includes wireless antenna - HP ENVY dv6 | HP ENVY dv6 Notebook PC Maintenance and Service Guide IMPORTANT! T - Page 47
001 Service cover 682089-001 15.6-in, BrightView, HD display panel 682090-001 15.6-in, AntiGlare, FHD display panel 682091-001 RTC battery ( only on computer models equipped with an Intel processor (includes replacement thermal pads and paste) 682105-001 Webcamera/microphone module 682168 - HP ENVY dv6 | HP ENVY dv6 Notebook PC Maintenance and Service Guide IMPORTANT! T - Page 48
001 Fan/heat sink assembly for use only on computer models equipped with an AMD processor and a graphics subsystem with UMA memory (includes replacement thermal material) 682179-001 Fan/heat sink assembly for use only on computer models equipped with an AMD processor and a graphics subsystem with - HP ENVY dv6 | HP ENVY dv6 Notebook PC Maintenance and Service Guide IMPORTANT! T - Page 49
DDR3, dual core, 35 W; includes replacement thermal material) 690019-001 Atheros AR9565 802.11b/g/n 1×1 WiFi + Bluetooth 4.0 Combo Adapter for use only on an Intel processor (PFC, 3wire) 693710-001 65-W HP Smart AC adapter for use only on computer models equipped with an Intel processor ( - HP ENVY dv6 | HP ENVY dv6 Notebook PC Maintenance and Service Guide IMPORTANT! T - Page 50
AC adapter for use on all computer models (PFC, 3-wire) 693713-001 90-W HP Smart AC adapter for use only on computer models equipped with an Intel processor (PFC, EM, 3-wire) 698951-001 Keyboard with backlight for use on - HP ENVY dv6 | HP ENVY dv6 Notebook PC Maintenance and Service Guide IMPORTANT! T - Page 51
in aluminum finish for use on all computer models 698957-001 15.6-in, BrightView, HD display assembly in aluminum finish for use 2.2-Ah, Li-ion battery 700627-001 Intel Dual Core i3-3120M 2.50-GHz processor (1333-MHz FSB, 3.0-MB L3 cache, 35 W; includes replacement thermal material) 701658-001 - HP ENVY dv6 | HP ENVY dv6 Notebook PC Maintenance and Service Guide IMPORTANT! T - Page 52
, a 35W processor, a graphics subsystem with discrete video memory, and the Windows 8 Professional operating system (includes 1.0-GB of discrete video memory and replacement thermal material) 711903-001 Intel Dual Core i5-3230M 2.60-GHz processor (SC turbo up to 3.20-GHz; 1600-MHz FSB, 3.0-MB L3 - HP ENVY dv6 | HP ENVY dv6 Notebook PC Maintenance and Service Guide IMPORTANT! T - Page 53
removal and replacement procedures: ● Flat-bladed screw driver ● Magnetic screw driver ● Phillips P0 and P1 screw drivers Service considerations The only at the points designated in the maintenance instructions. Cables and connectors CAUTION: When servicing the computer, be sure that cables are - HP ENVY dv6 | HP ENVY dv6 Notebook PC Maintenance and Service Guide IMPORTANT! T - Page 54
at all and can work perfectly throughout a normal cycle. Or the device may function normally for a while, then degrade in the internal layers, reducing its life expectancy. 46 Chapter 4 Removal and replacement procedures - HP ENVY dv6 | HP ENVY dv6 Notebook PC Maintenance and Service Guide IMPORTANT! T - Page 55
DIPS from Styrofoam Removing bubble pack from PCB Packing PCBs in foam-lined box Typical electrostatic voltage levels Relative humidity 10% 40% 35,000 V 15,000 V 12,000 V 5,000 V 6,000 V 800 V 2,000 V 700 V 11,500 V 4,000 V 14,500 V 5,000 V 26,500 V 20,000 V 21,000 V 11,000 V 55 - HP ENVY dv6 | HP ENVY dv6 Notebook PC Maintenance and Service Guide IMPORTANT! T - Page 56
properly grounded work surface and use properly grounded tools and equipment. ● Use conductive field service tools, such as cutters, screwdrivers, and vacuums. ● When fixtures must directly contact inserting or removing connectors or test equipment. 48 Chapter 4 Removal and replacement procedures - HP ENVY dv6 | HP ENVY dv6 Notebook PC Maintenance and Service Guide IMPORTANT! T - Page 57
resistance ● Static-dissipative tables or floor mats with hard ties to the ground ● Field service kits ● Static awareness labels ● Material-handling packages ● Nonconductive plastic bags, tubes, or Floor mats Voltage protection level 1,500 V 7,500 V 5,000 V Preliminary replacement requirements 49 - HP ENVY dv6 | HP ENVY dv6 Notebook PC Maintenance and Service Guide IMPORTANT! T - Page 58
during removal and replacement. Service tag When ordering parts or requesting information, provide the computer serial number and model number provided on the service tag. It is necessary to remove the battery to obtain these numbers. See Battery on page 51 for battery removal instructions. Item - HP ENVY dv6 | HP ENVY dv6 Notebook PC Maintenance and Service Guide IMPORTANT! T - Page 59
the battery: 1. Align the tabs on the rear edge of the battery with the notches on the rear edge of the battery bay. 2. Pivot the front edge of the battery down into the battery bay until it is seated. (The battery release latch will automatically lock into place.) Component replacement procedures - HP ENVY dv6 | HP ENVY dv6 Notebook PC Maintenance and Service Guide IMPORTANT! T - Page 60
all external devices from the computer. 4. Remove the battery (see Battery on page 51). Remove the hard drive: 1. Slide the battery release latch (1) to release the service cover. 2. Slide the service cover (2) toward the front of the computer. 52 Chapter 4 Removal and replacement procedures - HP ENVY dv6 | HP ENVY dv6 Notebook PC Maintenance and Service Guide IMPORTANT! T - Page 61
3. Remove the service cover (3). The service cover is available using spare part number 682088-001. 4. Disconnect the hard drive connector cable (1) from the system board. 5. . 6. Use the tab to slide the hard drive (3) to the left, and then remove the hard drive. Component replacement procedures 53 - HP ENVY dv6 | HP ENVY dv6 Notebook PC Maintenance and Service Guide IMPORTANT! T - Page 62
the hard drive screws (1), hard drive bracket (2), or hard drive connector cable (3), remove and replace the components. The hard drive screws, hard drive bracket, and hard drive connector cable are available in the Hard Drive Hardware Kit, spare part number - HP ENVY dv6 | HP ENVY dv6 Notebook PC Maintenance and Service Guide IMPORTANT! T - Page 63
all external devices from the computer. 4. Remove the battery (see Battery on page 51). 5. Remove the service cover(see Hard drive on page 52). Remove the RTC battery: 1. Disconnect the RTC battery cable (1) from the system board. 2. Release the RTC battery (2) from the cavity in the base enclosure - HP ENVY dv6 | HP ENVY dv6 Notebook PC Maintenance and Service Guide IMPORTANT! T - Page 64
from the computer. 3. Disconnect all external devices from the computer. 4. Remove the battery (see Battery on page 51). 5. Remove the service cover (see Hard drive on page 52). Remove the memory module: 1. Turn procedure to install the memory module. 56 Chapter 4 Removal and replacement procedures - HP ENVY dv6 | HP ENVY dv6 Notebook PC Maintenance and Service Guide IMPORTANT! T - Page 65
wireless devices in your country or region. If you replace the module and then receive a warning message, remove the module to restore device functionality, and then contact technical support the computer. 4. Remove the battery (see Battery on page 51). 5. Remove the service cover (see Hard drive on - HP ENVY dv6 | HP ENVY dv6 Notebook PC Maintenance and Service Guide IMPORTANT! T - Page 66
should be installed on the antenna connectors, as shown in the following illustration. Reverse this procedure to install the WLAN module. 58 Chapter 4 Removal and replacement procedures - HP ENVY dv6 | HP ENVY dv6 Notebook PC Maintenance and Service Guide IMPORTANT! T - Page 67
(see Battery on page 51). 5. Remove the service cover (see Hard drive on page 52). Remove the optical drive: 1. Remove the Phillips PM2.5×5.5 screw (1) that secures the optical drive to the computer. 2. Use a flat-blade screw driver or similar tool to press on the optical drive bracket tab (2) to - HP ENVY dv6 | HP ENVY dv6 Notebook PC Maintenance and Service Guide IMPORTANT! T - Page 68
3. Remove the optical drive (3) from the computer. 4. If it is necessary to replace the optical drive bezel, use a thin tool or an unbent paper clip (1) to release the optical drive tray. 5. Use a flat-blade screw driver or similar tool to press on the optical drive bezel tab (2) to release the - HP ENVY dv6 | HP ENVY dv6 Notebook PC Maintenance and Service Guide IMPORTANT! T - Page 69
698951-041 698951-BB1 698951-161 698951-B31 698951-131 698951-171 698951-BG1 698951-141 698951-001 698952-201 698952-DB1 698952-FL1 Component replacement procedures 61 - HP ENVY dv6 | HP ENVY dv6 Notebook PC Maintenance and Service Guide IMPORTANT! T - Page 70
. 2. Disconnect the power from the computer by unplugging the power cord from the computer. 3. Disconnect all external devices from the computer. 4. Remove the battery (see Battery on page 51). 5. Remove the service cover (see Hard drive on page 52). 62 Chapter 4 Removal and replacement procedures - HP ENVY dv6 | HP ENVY dv6 Notebook PC Maintenance and Service Guide IMPORTANT! T - Page 71
on the back of the keyboard until the keyboard disengages from the computer. 5. Turn the computer right-side up with the front toward you. Component replacement procedures 63 - HP ENVY dv6 | HP ENVY dv6 Notebook PC Maintenance and Service Guide IMPORTANT! T - Page 72
board. 8. Release the ZIF connector (3) to which the keyboard cable is connected, and then disconnect the cable (4) from the system board. 64 Chapter 4 Removal and replacement procedures - HP ENVY dv6 | HP ENVY dv6 Notebook PC Maintenance and Service Guide IMPORTANT! T - Page 73
9. Remove the keyboard (5). Reverse this procedure to install the keyboard. Component replacement procedures 65 - HP ENVY dv6 | HP ENVY dv6 Notebook PC Maintenance and Service Guide IMPORTANT! T - Page 74
(see Battery on page 51), and then remove the following components: a. Hard drive (see Hard drive on page 52) b. Optical drive (see Optical drive on page 59) c. Keyboard (see Keyboard on page 61) NOTE: When replacing the top cover, be sure to remove the following components from the defective - HP ENVY dv6 | HP ENVY dv6 Notebook PC Maintenance and Service Guide IMPORTANT! T - Page 75
then disconnect the following cables from the system board: (1) Power button board cable (2) TouchPad button board cable (3) Fingerprint reader board cable (4) Top speakers cable Component replacement procedures 67 - HP ENVY dv6 | HP ENVY dv6 Notebook PC Maintenance and Service Guide IMPORTANT! T - Page 76
the base enclosure (3) around the optical drive bay when removing the top cover. Reverse this procedure to install the top cover. 68 Chapter 4 Removal and replacement procedures - HP ENVY dv6 | HP ENVY dv6 Notebook PC Maintenance and Service Guide IMPORTANT! T - Page 77
the power cord from the computer. 3. Disconnect all external devices from the computer. 4. Remove the battery (see Battery on page 51), and then remove the following components: a. Hard drive (see Hard drive on (3) that secure the top speakers to the top cover. Component replacement procedures 69 - HP ENVY dv6 | HP ENVY dv6 Notebook PC Maintenance and Service Guide IMPORTANT! T - Page 78
the power from the computer by unplugging the power cord from the computer. 3. Disconnect all external devices from the computer. 4. Remove the battery (see Battery on page 51), and then remove the following components: a. Hard drive (see Hard drive on page 52) b. Optical drive (see Optical drive - HP ENVY dv6 | HP ENVY dv6 Notebook PC Maintenance and Service Guide IMPORTANT! T - Page 79
the power from the computer by unplugging the power cord from the computer. 3. Disconnect all external devices from the computer. 4. Remove the battery (see Battery on page 51), and then remove the following components: a. Hard drive (see Hard drive on page 52) b. Optical drive (see Optical drive - HP ENVY dv6 | HP ENVY dv6 Notebook PC Maintenance and Service Guide IMPORTANT! T - Page 80
(3) up and away from the top cover. 5. Remove the fingerprint reader board (4). Reverse this procedure to install the fingerprint reader board. 72 Chapter 4 Removal and replacement procedures - HP ENVY dv6 | HP ENVY dv6 Notebook PC Maintenance and Service Guide IMPORTANT! T - Page 81
power cord from the computer. 3. Disconnect all external devices from the computer. 4. Remove the battery (see Battery on page 51), and then remove the following components: a. Hard drive (see Hard drive on disconnect the cable from the TouchPad button board. Component replacement procedures 73 - HP ENVY dv6 | HP ENVY dv6 Notebook PC Maintenance and Service Guide IMPORTANT! T - Page 82
and away from the top cover until the tabs (4) on the front edge of the bracket disengage from the top cover. 74 Chapter 4 Removal and replacement procedures - HP ENVY dv6 | HP ENVY dv6 Notebook PC Maintenance and Service Guide IMPORTANT! T - Page 83
the power from the computer by unplugging the power cord from the computer. 3. Disconnect all external devices from the computer. 4. Remove the battery (see Battery on page 51), and then remove the following components: a. Hard drive (see Hard drive on page 52) b. Optical drive (see Optical drive - HP ENVY dv6 | HP ENVY dv6 Notebook PC Maintenance and Service Guide IMPORTANT! T - Page 84
with a notch to prevent incorrect installation into the solid-state drive slot. Reverse this procedure to install the solid-state drive. 76 Chapter 4 Removal and replacement procedures - HP ENVY dv6 | HP ENVY dv6 Notebook PC Maintenance and Service Guide IMPORTANT! T - Page 85
System board NOTE: The system board spare part kit includes replacement thermal material. Replacement thermal material is also available in the Thermal Material Kit, Windows 8 Professional operating system (includes 2.0-GB of discrete video memory) 710989-601 Component replacement procedures 77 - HP ENVY dv6 | HP ENVY dv6 Notebook PC Maintenance and Service Guide IMPORTANT! T - Page 86
35-W processor, a graphics subsystem with UMA video memory, and the Windows 8 Standard operating system Thermal Material Kit (not illustrated, includes replacement thermal material): For use only on computer models equipped with an AMD processor For use only on computer models equipped with an Intel - HP ENVY dv6 | HP ENVY dv6 Notebook PC Maintenance and Service Guide IMPORTANT! T - Page 87
4. Remove the battery (see Battery on page 51). 5. Remove the hard drive (see Hard drive on page 52). 6. Disconnect the wireless antenna cables from the components are removed from the defective system board and installed on the replacement system board: ● Memory module (see Memory module on page 56 - HP ENVY dv6 | HP ENVY dv6 Notebook PC Maintenance and Service Guide IMPORTANT! T - Page 88
the following cables from the system board: (1) Display speakers cable (2) Top speakers passthrough cable (3) Optical drive connector cable (4) Display panel cable 80 Chapter 4 Removal and replacement procedures - HP ENVY dv6 | HP ENVY dv6 Notebook PC Maintenance and Service Guide IMPORTANT! T - Page 89
sink with double-sided tape.) 9. Disconnect the USB board cable (1) from the system board. 10. Disconnect the power connector cable (2) from the system board. Component replacement procedures 81 - HP ENVY dv6 | HP ENVY dv6 Notebook PC Maintenance and Service Guide IMPORTANT! T - Page 90
NOTE: The fan/heat sink assembly spare part kit include replacement thermal material. Replacement thermal material is also available in the Thermal Material Kit, , system power consumption, power management/battery conservation configurations, battery fast charging, and software requirements. - HP ENVY dv6 | HP ENVY dv6 Notebook PC Maintenance and Service Guide IMPORTANT! T - Page 91
power cord from the computer. 3. Disconnect all external devices from the computer. 4. Remove the battery (see Battery on page 51), and then remove the following components: a. Hard drive (see Hard drive on . 2. Disconnect the fan cable (1) from the system board. Component replacement procedures 83 - HP ENVY dv6 | HP ENVY dv6 Notebook PC Maintenance and Service Guide IMPORTANT! T - Page 92
assembly removal information for computer models equipped with a graphics subsystem with discrete memory. 4. Disconnect the fan cable (1) from the system board. 84 Chapter 4 Removal and replacement procedures - HP ENVY dv6 | HP ENVY dv6 Notebook PC Maintenance and Service Guide IMPORTANT! T - Page 93
(1) and the heat sink section (2) that services it ● Thermal paste is used on the graphics subsystem chip (3) and the heat sink section (4) that services it ● Thermal pads are used on the system board components (5) and the heat sink sections (6) that service them Component replacement procedures 85 - HP ENVY dv6 | HP ENVY dv6 Notebook PC Maintenance and Service Guide IMPORTANT! T - Page 94
subsystem with UMA memory. Thermal paste is used on the processor (1) and the heat sink section (2) that services it. NOTE: The following illustration shows the replacement thermal material locations on a computer model equipped with an Intel processor and a graphics subsystem with discrete memory - HP ENVY dv6 | HP ENVY dv6 Notebook PC Maintenance and Service Guide IMPORTANT! T - Page 95
NOTE: The following illustration shows the replacement thermal material locations on a computer model equipped with an Intel processor and a graphics subsystem with UMA memory. Thermal paste is used on the processor (1) and the heat sink section (2) that services it. Reverse this procedure to - HP ENVY dv6 | HP ENVY dv6 Notebook PC Maintenance and Service Guide IMPORTANT! T - Page 96
Processor NOTE: The processor spare part kit include replacement thermal material. Replacement thermal material is also available in the Thermal Material Kit, spare part numbers 685348-001 (for 001 681952-001 711903-001 680645-001 676359-001 713163-001 88 Chapter 4 Removal and replacement procedures - HP ENVY dv6 | HP ENVY dv6 Notebook PC Maintenance and Service Guide IMPORTANT! T - Page 97
computer. 3. Disconnect all external devices from the computer. 4. Remove the battery (see Battery on page 51), and then remove the following components: a. Hard drive toward you. 2. Use a flat-bladed screw driver (1) to turn the processor locking screw one-half turn counterclockwise (2), until you hear a - HP ENVY dv6 | HP ENVY dv6 Notebook PC Maintenance and Service Guide IMPORTANT! T - Page 98
the power from the computer by unplugging the power cord from the computer. 3. Disconnect all external devices from the computer. 4. Remove the battery (see Battery on page 51), and then remove the following components: a. Hard drive (see Hard drive on page 52) b. Optical drive (see Optical drive - HP ENVY dv6 | HP ENVY dv6 Notebook PC Maintenance and Service Guide IMPORTANT! T - Page 99
the power from the computer by unplugging the power cord from the computer. 3. Disconnect all external devices from the computer. 4. Remove the battery (see Battery on page 51), and then remove the following components: a. Hard drive (see Hard drive on page 52) b. Optical drive (see Optical drive - HP ENVY dv6 | HP ENVY dv6 Notebook PC Maintenance and Service Guide IMPORTANT! T - Page 100
in the screw holes (3). These isolators are crucial to the performance of the subwoofer. Reverse this procedure to install the subwoofer. 92 Chapter 4 Removal and replacement procedures - HP ENVY dv6 | HP ENVY dv6 Notebook PC Maintenance and Service Guide IMPORTANT! T - Page 101
power cord from the computer. 3. Disconnect all external devices from the computer. 4. Remove the battery (see Battery on page 51), and then remove the following components: a. Hard drive (see Hard drive clips(4) and routing channel built into the base enclosure. Component replacement procedures 93 - HP ENVY dv6 | HP ENVY dv6 Notebook PC Maintenance and Service Guide IMPORTANT! T - Page 102
power cord from the computer. 3. Disconnect all external devices from the computer. 4. Remove the battery (see Battery on page 51), and then remove the following components: a. Hard drive (see Hard drive on drive connector cable to the base enclosure. 94 Chapter 4 Removal and replacement procedures - HP ENVY dv6 | HP ENVY dv6 Notebook PC Maintenance and Service Guide IMPORTANT! T - Page 103
for use only on computer models equipped with a graphics subsystem with discrete memory) 15.6-in, BrightView, HD display assembly in aluminum finish (for use only on all external devices from the computer. 4. Remove the battery (see Battery on page 51). Component replacement procedures 95 - HP ENVY dv6 | HP ENVY dv6 Notebook PC Maintenance and Service Guide IMPORTANT! T - Page 104
top speakers passthrough cable (3) from the system board. 4. Release the wireless antenna cables (4) from the clips (5) built into the base enclosure. CAUTION: Support the display assembly when removing the following screws. Failure to support the display assembly can result in damage to the display - HP ENVY dv6 | HP ENVY dv6 Notebook PC Maintenance and Service Guide IMPORTANT! T - Page 105
6. Remove the display assembly (2). 7. If it is necessary to replace the display bezel or any of the display assembly subcomponents: a. Remove the display bezel screw cover top edge (5) of the display bezel until the bezel disengages from the display enclosure. Component replacement procedures 97 - HP ENVY dv6 | HP ENVY dv6 Notebook PC Maintenance and Service Guide IMPORTANT! T - Page 106
c. Remove the display bezel (6). The display bezel is available using spare part number 698954-001. 8. If it is necessary to replace the display panel: a. Remove the four Phillips PM2.0×4.4 screws (1) that secure the display panel to the display enclosure. b. Lift the top edge of the display - HP ENVY dv6 | HP ENVY dv6 Notebook PC Maintenance and Service Guide IMPORTANT! T - Page 107
The display panel is available using spare part numbers 682090-001 (for use only on computer models equipped with a 15.6-in, AntiGlare, FHD display assembly) and 682089-001 (for use only on computer models equipped with a 15.6-in, BrightView, HD display assembly). Component replacement procedures 99 - HP ENVY dv6 | HP ENVY dv6 Notebook PC Maintenance and Service Guide IMPORTANT! T - Page 108
to replace the display panel cable: CAUTION: Be sure the work surface is clear of all tools, screws, and computer components before turning the display panel upside down on the work surface. a. Turn the display panel upside down, with the top edge toward you. b. Release the adhesive support strip - HP ENVY dv6 | HP ENVY dv6 Notebook PC Maintenance and Service Guide IMPORTANT! T - Page 109
display enclosure. The webcamera/microphone module is available using the following spare part number 682105-001. 11. If it is necessary to replace the hinges: a. Remove the four Phillips PM2.0×4.4 screws (1) that secure the hinges to the display enclosure. b. Remove the hinges (2) from the display - HP ENVY dv6 | HP ENVY dv6 Notebook PC Maintenance and Service Guide IMPORTANT! T - Page 110
available using spare part number 682096-001. 13. If it is necessary to replace the wireless antenna cables and transceivers: a. Release the wireless antenna transceivers (1) from the display enclosure. (The wireless antenna transceivers are attached to the display enclosure with double-sided tape - HP ENVY dv6 | HP ENVY dv6 Notebook PC Maintenance and Service Guide IMPORTANT! T - Page 111
is located at the bottom of the screen. NOTE: Use extreme care when making HP website. Most BIOS updates on the HP website are packaged in compressed files called SoftPaqs. Some download packages contain a file named Readme.txt, which contains information regarding installing and troubleshooting - HP ENVY dv6 | HP ENVY dv6 Notebook PC Maintenance and Service Guide IMPORTANT! T - Page 112
, connect, or disconnect any device, cable, or cord. 1. From the Start screen, select the HP Support Assistant app. 2. Select Updates and tune-ups, and then select Check for HP updates now. 3. Follow the on-screen instructions. 4. At the download area, follow these steps: a. Identify the most recent - HP ENVY dv6 | HP ENVY dv6 Notebook PC Maintenance and Service Guide IMPORTANT! T - Page 113
on or restart the computer, quickly press esc, and then press f2. 2. Click the diagnostic test you want to run, and then follow the on-screen instructions. NOTE: If you need to stop a diagnostic test while it is running, press esc. Using System Diagnostics 105 - HP ENVY dv6 | HP ENVY dv6 Notebook PC Maintenance and Service Guide IMPORTANT! T - Page 114
6 Specifications Computer specifications Metric U.S. Dimensions Width 120 W 19.5 V dc @ 3.33 A - 65 W 19.5 V dc @ 4.62 A - 90 W 19.5 V dc @ 6.15 A - 120 W Temperature Operating 5°C to 35°C 41°F to 95°F Nonoperating -20°C to 60°C -4°F to 140°F Relative humidity (noncondensing) - HP ENVY dv6 | HP ENVY dv6 Notebook PC Maintenance and Service Guide IMPORTANT! T - Page 115
15.6-inch display specifications Dimensions Height Width Diagonal Number of colors Contrast ratio Brightness Pixel resolution Pitch Format Configuration Backlight Character display Total power consumption Viewing angle Metric U.S. 19.6 cm 7.72 in 34.7 cm 13.66 in 39.8 cm 15.67 in Up to 16 - HP ENVY dv6 | HP ENVY dv6 Notebook PC Maintenance and Service Guide IMPORTANT! T - Page 116
Hard drive specifications 1-TB* 750-GB** 640-GB** 500-GB** 320-GB** Dimensions Height 12.7 mm 9.5 mm 9.5 mm 9.5 storage capacity. Actual accessible capacity is less. NOTE: Certain restrictions and exclusions apply. Contact technical support for details. 108 Chapter 6 Specifications - HP ENVY dv6 | HP ENVY dv6 Notebook PC Maintenance and Service Guide IMPORTANT! T - Page 117
guide describes an overview of backing up, restoring and recovering options. For more details about the tools provided, see Help and Support. From the Start screen, type h, and then select Help and Support hard drive is corrupted or has been replaced. HP Recovery media you create will provide the - HP ENVY dv6 | HP ENVY dv6 Notebook PC Maintenance and Service Guide IMPORTANT! T - Page 118
, or system diagnostics). You can also manually create a system restore point at any time. For more information and steps for creating specific system restore points, see Windows Help and Support. From the Start screen, type h, and then select Help and Support. 3. As you add photos, video, music - HP ENVY dv6 | HP ENVY dv6 Notebook PC Maintenance and Service Guide IMPORTANT! T - Page 119
File History, see Windows Help and Support. From the Start screen, type h, and then select Help and Support. ● If you need to correct a problem with a preinstalled application or driver, use the Drivers and Applications Reinstall option of HP Recovery Manager to reinstall the individual application - HP ENVY dv6 | HP ENVY dv6 Notebook PC Maintenance and Service Guide IMPORTANT! T - Page 120
you have a quick way to see what you might need to reinstall. See Help and Support for instructions on reinstalling traditional applications. From the Start screen, type h, and then select Help and Support. NOTE: You may be prompted for your permission or password when using Refresh. See Windows - HP ENVY dv6 | HP ENVY dv6 Notebook PC Maintenance and Service Guide IMPORTANT! T - Page 121
2. Select Troubleshoot from the boot options menu. 3. Select Reset your PC, and follow the on-screen instructions. To use the Start screen: 1. On the Start screen, point to Recovery-Reinstalls the operating system and all hardware-related drivers and software, but not other software applications. ● - HP ENVY dv6 | HP ENVY dv6 Notebook PC Maintenance and Service Guide IMPORTANT! T - Page 122
working. To start HP Recovery Manager from the HP Recovery partition: 1. Press f11 while the computer boots. - or - Press and hold f11 as you press the power button. 2. Select Troubleshoot from the boot options menu. 3. Select HP Recovery Manager, and follow the on-screen instructions. 114 Chapter - HP ENVY dv6 | HP ENVY dv6 Notebook PC Maintenance and Service Guide IMPORTANT! T - Page 123
Manager, change the computer boot order. See Changing the computer boot order on page 115. 3. Follow the on-screen instructions. Changing the computer boot order If computer does not restart in HP Recovery Manager, you can change the computer boot order, which is the order of devices listed in BIOS - HP ENVY dv6 | HP ENVY dv6 Notebook PC Maintenance and Service Guide IMPORTANT! T - Page 124
8 Power cord set requirements The wide-range input feature of the computer permits it to operate from any line voltage from 100 to 120 volts AC, or from 220 to 240 volts AC. The 3-conductor power cord set included with the computer meets the requirements for use in the country or region where the - HP ENVY dv6 | HP ENVY dv6 Notebook PC Maintenance and Service Guide IMPORTANT! T - Page 125
AWG, 3-conductor. The wall plug must be a two-pole grounding type with a NEMA 5-15P (15 A, 125 V) or NEMA 6-15P (15 A, 250 V) configuration. 3. The appliance coupler, flexible cord, and wall plug must bear a "T" or region where it will be used. Requirements for specific countries and regions 117 - HP ENVY dv6 | HP ENVY dv6 Notebook PC Maintenance and Service Guide IMPORTANT! T - Page 126
end of its useful life, do not dispose of the battery in general household waste. Follow the local laws and regulations in your area for battery disposal. HP encourages customers to recycle used electronic hardware, HP original print cartridges, and rechargeable batteries. For more information about - HP ENVY dv6 | HP ENVY dv6 Notebook PC Maintenance and Service Guide IMPORTANT! T - Page 127
30, 43 battery removal 51 spare part numbers 30, 38, 43, 51 battery bay 21 battery release latch 21 15 rear 20 right-side 19 TouchPad 16 computer major components 24 part number 50 specifications 106 connectors, service considerations 45 D Digital Media slot 17 display components 11 specifications - HP ENVY dv6 | HP ENVY dv6 Notebook PC Maintenance and Service Guide IMPORTANT! T - Page 128
reader 16 hard drive 19 mute 15 optical drive 19 power 15, 19 TouchPad 16 webcam 11 wireless 15 M mass storage device precautions 46 spare optical drive light 19 P packaging guidelines 48 plastic parts, service considerations 45 pointing device, product description 8 ports external monitor - HP ENVY dv6 | HP ENVY dv6 Notebook PC Maintenance and Service Guide IMPORTANT! T - Page 129
part numbers 35, 36 power light 15, 19 power requirements, product description 8 serviceability 9 solid-state drives 5 video 6 wireless 6 product name 1, 50 product number 50 R rear component 20 removal/replacement preliminaries 45 procedures 50 right-side components 19 RJ-45 jack 18 RTC battery - HP ENVY dv6 | HP ENVY dv6 Notebook PC Maintenance and Service Guide IMPORTANT! T - Page 130
HP ENVY dv6 Notebook PC
Maintenance and Service Guide
IMPORTANT! This document is intended for HP
authorized service providers only.