HP ENVY m4-1000 HP ENVY m4 Notebook PC Maintenance and Service Guide
HP ENVY m4-1000 Manual
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- HP ENVY m4-1000 | HP ENVY m4 Notebook PC Maintenance and Service Guide - Page 1
HP ENVY m4 Notebook PC Maintenance and Service Guide - HP ENVY m4-1000 | HP ENVY m4 Notebook PC Maintenance and Service Guide - Page 2
Development Company, L.P. Bluetooth is a trademark owned by its proprietor and used by Hewlett-Packard Company under license. Intel and Core are trademarks or registered trademarks of Intel Corporation in the United States and other countries. Microsoft and Windows are U.S. registered trademarks - HP ENVY m4-1000 | HP ENVY m4 Notebook PC Maintenance and Service Guide - Page 3
Safety warning notice WARNING! To reduce the possibility of heat-related injuries or of overheating the device, do not place the device directly on your lap or obstruct the device air vents. Use the device only on a hard, flat surface. Do not allow another hard surface, such as an adjoining optional - HP ENVY m4-1000 | HP ENVY m4 Notebook PC Maintenance and Service Guide - Page 4
iv Safety warning notice - HP ENVY m4-1000 | HP ENVY m4 Notebook PC Maintenance and Service Guide - Page 5
...13 3 Illustrated parts catalog ...14 Service tag ...14 Computer major components ...16 Display assembly subcomponents ...19 Mass storage device ...20 Miscellaneous parts ...21 Sequential part number listing ...21 4 Removal and replacement procedures ...24 Preliminary replacement requirements 24 - HP ENVY m4-1000 | HP ENVY m4 Notebook PC Maintenance and Service Guide - Page 6
battery ...40 Keyboard ...74 14.0-inch SGA Windows Refresh for quick and easy recovery 79 Remove everything and reinstall Windows 81 Recovering using HP Recovery Manager 81 What you need to know 81 Using the HP Recovery partition to recover a minimized image (select models only 82 Using HP - HP ENVY m4-1000 | HP ENVY m4 Notebook PC Maintenance and Service Guide - Page 7
Changing the computer boot order 82 Removing the HP Recovery partition 83 8 Power cord set requirements ...84 Requirements for all countries ...84 Requirements for specific countries and regions 84 9 Recycling ...86 Index ...87 vii - HP ENVY m4-1000 | HP ENVY m4 Notebook PC Maintenance and Service Guide - Page 8
viii - HP ENVY m4-1000 | HP ENVY m4 Notebook PC Maintenance and Service Guide - Page 9
1 Product description Category Product Name Processors Chipset Graphics Panel Memory Description HP ENVY m4 Notebook PC ● Intel® Quad Core® i7-3632QM 2.20-GHz processor (SC turbo up to 3.20-GHz; 1600MHz FSB, 6.0-MB L3 cache, 35 W) ● Intel Dual Core i5-3230M 2.60-GHz processor (SC turbo up to 3.20- - HP ENVY m4-1000 | HP ENVY m4 Notebook PC Maintenance and Service Guide - Page 10
Support for DVD±RW Double-Layer with SuperMulti Drive Support for no drive option Two stereo speakers HD audio Beats Audio Subwoofer Supports Microsoft Premium requirements Integrated HP display assembly Support for the following WLAN formats: ● Atheros WB225 1×1 802.11b/g/n Bluetooth Combo Adapter - HP ENVY m4-1000 | HP ENVY m4 Notebook PC Maintenance and Service Guide - Page 11
Taps enabled by default Support for TouchPad with image sensor Support for Windows 8 Modern Trackpad Support for 2-way scroll Multitouch gestures enabled Support for 65-W HP Smart AC adapter (non-PFC, RC/V, 3-wire) Support for 6-cell, 62-Wh, 2.80-Ah battery (Li-ion) Support for security cable lock - HP ENVY m4-1000 | HP ENVY m4 Notebook PC Maintenance and Service Guide - Page 12
Category Operating system Serviceability Description Preinstalled: Windows® 8 Professional End user replaceable parts: ● AC adapter ● Battery ● Hard drive ● Keyboard ● Memory module ● Optical drive ● RTC battery ● Service cover ● Wireless module compartment cover ● WLAN module 4 Chapter 1 Product - HP ENVY m4-1000 | HP ENVY m4 Notebook PC Maintenance and Service Guide - Page 13
sound. (4) Webcam light On: The webcam is in use. (5) HP TrueVision HD Webcam Records video, captures still photographs, and allows video conferences and online chat by means of streaming video. From the Start screen, type c, and then select CyberLink YouCam. *The antennas are - HP ENVY m4-1000 | HP ENVY m4 Notebook PC Maintenance and Service Guide - Page 14
If the computer has stopped responding and Microsoft Windows shutdown procedures are ineffective, press and hold turn off the computer. NOTE: For select models, the Intel Rapid Start Technology feature is more about your power settings: 1. From the Start screen, type p. 2. In the search box, type - HP ENVY m4-1000 | HP ENVY m4 Notebook PC Maintenance and Service Guide - Page 15
Windows logo key b key (5) Action keys (6) Windows apps key Description Displays system information when pressed in combination with the fn key. Executes frequently used system functions when pressed in combination with the b key or the esc key. Returns you to the Start screen screen, - HP ENVY m4-1000 | HP ENVY m4 Notebook PC Maintenance and Service Guide - Page 16
components. ● Off: The computer is off. NOTE: For select models, the Intel Rapid Start Technology feature is enabled at the factory. is on. ● White: An integrated wireless device, such as a WLAN device and/or a Bluetooth device, is on. ● Amber: All wireless devices are off. ● White: The fingerprint - HP ENVY m4-1000 | HP ENVY m4 Notebook PC Maintenance and Service Guide - Page 17
the TouchPad on or off. ● On: The TouchPad is off. ● Off: The TouchPad is on. Moves the on-screen pointer and selects or activates items on the screen. NOTE: The TouchPad also supports edge-swipe gestures. Functions like the left button on an external mouse. Functions like the right button on an - HP ENVY m4-1000 | HP ENVY m4 Notebook PC Maintenance and Service Guide - Page 18
Front Component Digital Media Slot Left side Description Supports the following digital card formats: ● Secure Digital (SD) Memory Card ● Secure Digital High Capacity (SDHC) Memory Card ● Secure Digital Extended Capacity (SDxC) Memory Card ● MultiMediaCard ( - HP ENVY m4-1000 | HP ENVY m4 Notebook PC Maintenance and Service Guide - Page 19
ports on the same side, only one USB port will be able to support a high power device at a time. Connects optional powered stereo speakers, drive Optical drive light Optical drive eject button Description Reads and writes (select models only) to an optical disc. ● Green: The optical drive is being - HP ENVY m4-1000 | HP ENVY m4 Notebook PC Maintenance and Service Guide - Page 20
unneeded components. ● Off: The computer is off. NOTE: For select models, the Intel Rapid Start Technology feature is enabled at the factory. Rapid ● Blinking white: The hard drive is being accessed. ● Amber: HP 3D DriveGuard has temporarily parked the hard drive. Connects an optional USB device - HP ENVY m4-1000 | HP ENVY m4 Notebook PC Maintenance and Service Guide - Page 21
that regulates wireless devices in your country or region. If you replace the module and then receive a warning message, remove the module to restore computer functionality, and then contact support through Help and Support. The service cover provides access to the optical drive, hard drive bay, and - HP ENVY m4-1000 | HP ENVY m4 Notebook PC Maintenance and Service Guide - Page 22
3 Illustrated parts catalog Service tag When ordering parts or requesting information, provide the computer serial number and model number provided on the service tag. It is necessary to remove the battery to obtain these numbers. See Battery for battery removal instructions. Item (1) (2) (3) - HP ENVY m4-1000 | HP ENVY m4 Notebook PC Maintenance and Service Guide - Page 23
Item (4) (5) Description Warranty period Model description Function This number describes the duration of the warranty period for the computer. This is the alphanumeric identifier used to locate documents, drivers, and support for the computer. Service tag 15 - HP ENVY m4-1000 | HP ENVY m4 Notebook PC Maintenance and Service Guide - Page 24
Computer major components 16 Chapter 3 Illustrated parts catalog - HP ENVY m4-1000 | HP ENVY m4 Notebook PC Maintenance and Service Guide - Page 25
) 700012-001 Fingerprint reader board (includes cable and bracket) 698080-001 System board (includes replacement thermal material) 698093-501 Processor (includes replacement thermal material): Intel Quad Core i7-3632QM 2.20-GHz processor (SC turbo up to 3.20-GHz; 1600MHz FSB, 6.0-MB L3 cache - HP ENVY m4-1000 | HP ENVY m4 Notebook PC Maintenance and Service Guide - Page 26
battery 676654-001 WLAN module: Atheros WB225 1×1 802.11b/g/n Bluetooth Service Cover Kit, includes: 698086-001 Service Cover (includes one captive screw, secured by a C-clip) Wireless module compartment cover (includes one captive screw, secured by a C-clip) 18 Chapter 3 Illustrated parts - HP ENVY m4-1000 | HP ENVY m4 Notebook PC Maintenance and Service Guide - Page 27
Webcam/microphone module 14.1 in, BrightView, HD, LED, display panel Display Hinge Kit (includes left and right display hinges) Display panel cable (includes webcam/microphone module cable) Antenna Kit (includes WLAN antenna cables and transceivers) Display enclosure Spare part number 698077-001 - HP ENVY m4-1000 | HP ENVY m4 Notebook PC Maintenance and Service Guide - Page 28
Mass storage device Item (1) (2a) (2b) (3) Description Spare part number Hard drive (does not include hard drive bracket, hard drive connector cable, or screws): 1-TB, 5400- ±RW Double-Layer with SuperMulti Drive (includes bezel and bracket): 698085-001 20 Chapter 3 Illustrated parts catalog - HP ENVY m4-1000 | HP ENVY m4 Notebook PC Maintenance and Service Guide - Page 29
parts Component 65-W HP Smart AC adapter (non-PFC, RC/V, 3-wire) Power cord (3-pin, black, 1.83-m): For use in Argentina For use in Italy For use in North America Screw Kit Spare part number 693711-001 490371-D01 490371-061 490371-001 698090-001 Sequential part number listing Spare part part part - HP ENVY m4-1000 | HP ENVY m4 Notebook PC Maintenance and Service Guide - Page 30
screws are included in the Hard Drive Hardware Kit, spare part number 698081-001. RTC battery Intel Dual Core i5-3210M 2.50-GHz processor (SC turbo up to 3.10-GHz; 1600-MHz FSB, 3.0-MB L3 cache, 35 W; includes replacement thermal material) Intel Core i3-3110M 2.40-GHz processor (1600-MHz FSB, 3.0-MB - HP ENVY m4-1000 | HP ENVY m4 Notebook PC Maintenance and Service Guide - Page 31
/microphone module Optical drive connector cable TouchPad button board (includes cable) Intel Dual Core i3-3120M 2.50-GHz processor (1600-MHz FSB, 3.0-MB L3 cache, 35 W; includes replacement thermal material) Intel Quad Core i7-3632QM 2.20-GHz processor (SC turbo up to 3.20-GHz; 1600-MHz FSB, 6.0MB - HP ENVY m4-1000 | HP ENVY m4 Notebook PC Maintenance and Service Guide - Page 32
and replacement procedures: ● Flat-bladed screw driver ● Magnetic screw driver ● Phillips P0 and P1 screw drivers Service parts. Use care when handling the plastic parts. Apply pressure only at the points designated in the maintenance instructions. Cables and connectors CAUTION: When servicing - HP ENVY m4-1000 | HP ENVY m4 Notebook PC Maintenance and Service Guide - Page 33
many integrated circuits provide some protection, but in many cases, ESD contains enough power to alter device parameters or melt while, then degrade in the internal layers, reducing its life expectancy. CAUTION: To prevent damage to the computer when you V. Preliminary replacement requirements 25 - HP ENVY m4-1000 | HP ENVY m4 Notebook PC Maintenance and Service Guide - Page 34
box Typical electrostatic voltage levels Relative humidity 10% 40% 35,000 V 15,000 V 12,000 V 5,000 V 6,000 V 800 V 2,000 V 700 V 11,500 V 4,000 V 14,500 V 5,000 V 26,500 V 20,000 V 21,000 V 11,000 V 55% 7,500 V 3,000 V 400 V 400 V 2,000 V 3,500 V 7,000 V 5,000 V 26 Chapter - HP ENVY m4-1000 | HP ENVY m4 Notebook PC Maintenance and Service Guide - Page 35
parts and assemblies with conductive or approved containers or packaging. ● Keep ESD-sensitive parts in their containers until the parts ESD-sensitive parts from assemblies in service tools, such as cutters, screw drivers, ESD-sensitive components, parts, and assemblies by the case or PCM laminate - HP ENVY m4-1000 | HP ENVY m4 Notebook PC Maintenance and Service Guide - Page 36
Floor mats Voltage protection level 1,500 V 7,500 V 5,000 V Component replacement procedures This chapter provides removal and replacement procedures. There are as many as [xx] screws that must be removed, replaced, and/or loosened when servicing the computer. Make special note of each screw size - HP ENVY m4-1000 | HP ENVY m4 Notebook PC Maintenance and Service Guide - Page 37
the computer serial number and model number provided on the service tag. It is necessary to remove the battery to obtain these numbers. See Battery for battery removal instructions. Item (1) (2) (3) Component Product name Serial number (s/n) Part number/Product number (p/n) (4) Warranty period - HP ENVY m4-1000 | HP ENVY m4 Notebook PC Maintenance and Service Guide - Page 38
feet (2) must be removed to access top cover screws (see Top cover), and are included in the Rubber Kit, spare part number 698089-001. 30 Chapter 4 Removal and replacement procedures - HP ENVY m4-1000 | HP ENVY m4 Notebook PC Maintenance and Service Guide - Page 39
the battery: 1. Align the tabs on the rear edge of the battery with the notches on the rear edge of the battery bay. 2. Pivot the front edge of the battery down into the battery bay until it is seated. (The battery release latch will automatically lock into place.) Component replacement procedures - HP ENVY m4-1000 | HP ENVY m4 Notebook PC Maintenance and Service Guide - Page 40
cover to the computer. 2. Slide the battery release latch (2) to release the service cover. 3. Slide the service cover (3) toward the front of the computer. 4. Remove the service cover (4). The service cover is included in the Service Cover Kit, spare part number 698086-001. 5. Disconnect the hard - HP ENVY m4-1000 | HP ENVY m4 Notebook PC Maintenance and Service Guide - Page 41
drive bracket (3) from the hard drive. The hard drive bracket, hard drive connector cable, and screws are available in the Hard Drive Hardware Kit, spare part number 698081-001. Component replacement procedures 33 - HP ENVY m4-1000 | HP ENVY m4 Notebook PC Maintenance and Service Guide - Page 42
Reverse this procedure to reassemble and install the hard drive. 34 Chapter 4 Removal and replacement procedures - HP ENVY m4-1000 | HP ENVY m4 Notebook PC Maintenance and Service Guide - Page 43
bezel and optical drive bracket) Spare part number 698085-001 Before removing the optical Battery). 5. Remove the service cover (see Hard drive). Remove the optical drive: 1. Remove the Phillips PM2.0×5.5 screw (1) that secures the optical drive to the computer. 2. Use a flat-blade screw driver - HP ENVY m4-1000 | HP ENVY m4 Notebook PC Maintenance and Service Guide - Page 44
prior to installing new memory may result in various system problems. To update BIOS: 1. Navigate to www.hp.com. 2. Click Support & Drivers > click Drivers & Software. 3. In the Enter a product name/number box, type the computer model information, and then click Search. 4. Click the link for the - HP ENVY m4-1000 | HP ENVY m4 Notebook PC Maintenance and Service Guide - Page 45
slots. The top slot houses the expansion memory module. The bottom slot houses the primary memory module. Reverse this procedure to install a memory module. Component replacement procedures 37 - HP ENVY m4-1000 | HP ENVY m4 Notebook PC Maintenance and Service Guide - Page 46
Bluetooth 4.0 Combo Adapter Ralink RT5390R 802.11b/g/n 1×1 WiFi Adapter Spare part number 675794-001 690019-001 670290-001 690020-001 691415-001 CAUTION: To prevent an unresponsive system, replace the computer. 4. Remove the battery (see Battery). 5. Remove the service cover (see Hard drive). - HP ENVY m4-1000 | HP ENVY m4 Notebook PC Maintenance and Service Guide - Page 47
the wireless module compartment cover. The wireless module compartment cover is included in the Service Cover Kit, spare part number 698086-001. 4. Disconnect the WLAN antenna cables (1) from the terminals on . Reverse this procedure to install the WLAN module. Component replacement procedures 39 - HP ENVY m4-1000 | HP ENVY m4 Notebook PC Maintenance and Service Guide - Page 48
external devices from the computer. 4. Remove the battery (see Battery), and then remove the following components: 5. Remove the service cover (see Hard drive). Remove the RTC battery: ▲ Use a thin, non-conductive tool (1) to remove the RTC battery (2) from the socket on the system board. Reverse - HP ENVY m4-1000 | HP ENVY m4 Notebook PC Maintenance and Service Guide - Page 49
For use only in the United States Spare part number 698084-DB1 698084-161 698084-001 Before removing the keyboard, follow these steps: 1. Turn off the from the computer. 4. Remove the battery (see Battery), and then remove the following components: a. Service cover (see Hard drive) b. Optical - HP ENVY m4-1000 | HP ENVY m4 Notebook PC Maintenance and Service Guide - Page 50
Remove the keyboard: 1. Remove the two Phillips PM2.5×6.5 screws that secure the keyboard to the computer. 2. Rest and secure the computer on its left side. 3. Partially open the computer. 42 Chapter 4 Removal and replacement procedures - HP ENVY m4-1000 | HP ENVY m4 Notebook PC Maintenance and Service Guide - Page 51
driver or similar thin tool into the keyboard release opening in the wireless module compartment, and then press on the back of the keyboard until the keyboard disengages from the computer. 5. Turn the computer right-side up with the front toward you. 6. Open the computer. Component replacement - HP ENVY m4-1000 | HP ENVY m4 Notebook PC Maintenance and Service Guide - Page 52
which the keyboard cable is attached, and then disconnect the keyboard cable (2) from the system board. 9. Release the ZIF connector to which the keyboard backlight cable (4) is attached, and then disconnect the keyboard backlight cable (4) from the system board. 44 Chapter 4 Removal and replacement - HP ENVY m4-1000 | HP ENVY m4 Notebook PC Maintenance and Service Guide - Page 53
. 3. Disconnect all external devices from the computer. 4. Remove the battery (see Battery), and then remove the following components: a. Hard drive (see Hard drive) b. Optical drive (see Optical drive) c. WLAN module (see WLAN module) d. Keyboard (see Keyboard) Component replacement procedures 45 - HP ENVY m4-1000 | HP ENVY m4 Notebook PC Maintenance and Service Guide - Page 54
board) are removed from the defective top cover and installed on the replacement top cover. Remove the top cover: 1. Remove the two rear rubber (1). The two rear rubber feet are included in the Rubber Kit, spare part number 698089-001. 2. Remove the eight Phillips PM2.5×6.5 screws (2) that secure - HP ENVY m4-1000 | HP ENVY m4 Notebook PC Maintenance and Service Guide - Page 55
6. Release the ZIF connector to which the TouchPad button board cable is attached, and then disconnect the TouchPad button board cable from the system board. 7. Remove the seven Phillips PM2.5×6.5 screws that secure the top cover to the base enclosure. Component replacement procedures 47 - HP ENVY m4-1000 | HP ENVY m4 Notebook PC Maintenance and Service Guide - Page 56
8. Lift the front edge of the top cover (1), and then swing it up and back until the left and right sides detach from the base enclosure. 9. Remove the top cover (2). Reverse this procedure to install the top cover. 48 Chapter 4 Removal and replacement procedures - HP ENVY m4-1000 | HP ENVY m4 Notebook PC Maintenance and Service Guide - Page 57
(includes bracket and cable) Spare part number 698080-001 Before removing the Battery), and then remove the following components: a. Hard drive (see Hard drive) b. Optical drive (see Optical drive) c. WLAN module (see WLAN module) d. Keyboard (see Keyboard Component replacement procedures 49 - HP ENVY m4-1000 | HP ENVY m4 Notebook PC Maintenance and Service Guide - Page 58
6. Remove the fingerprint reader board and cable (5). Reverse this procedure to install the fingerprint reader board. 50 Chapter 4 Removal and replacement procedures - HP ENVY m4-1000 | HP ENVY m4 Notebook PC Maintenance and Service Guide - Page 59
button board (includes cable) Spare part number 700012-001 Before removing the Battery), and then remove the following components: a. Hard drive (see Hard drive) b. Optical drive (see Optical drive) c. WLAN module (see WLAN module) d. Keyboard (see Keyboard . Component replacement procedures 51 - HP ENVY m4-1000 | HP ENVY m4 Notebook PC Maintenance and Service Guide - Page 60
cable Spare part number 700011-001 battery (see Battery), and then remove the following components: a. Hard drive (see Hard drive) b. Optical drive (see Optical drive) c. WLAN module (see WLAN module) d. Keyboard (see Keyboard) e. Top cover (see Top cover) 52 Chapter 4 Removal and replacement - HP ENVY m4-1000 | HP ENVY m4 Notebook PC Maintenance and Service Guide - Page 61
the optical drive connector to the base enclosure. 3. Remove the optical drive connector cable (3). Reverse this procedure to install the optical drive connector cable. Component replacement procedures 53 - HP ENVY m4-1000 | HP ENVY m4 Notebook PC Maintenance and Service Guide - Page 62
(includes replacement thermal material) Spare part number battery (see Battery), and then remove the following components: a. Hard drive (see Hard drive) b. Optical drive (see Optical drive) c. WLAN module (see WLAN module) d. Keyboard (see Keyboard) e. Top cover (see Top cover) NOTE: When replacing - HP ENVY m4-1000 | HP ENVY m4 Notebook PC Maintenance and Service Guide - Page 63
.0×5.5 screws (1) that secure the system board to the base enclosure. 3. Lift the right side of the system board (2) until it rests at an angle. Component replacement procedures 55 - HP ENVY m4-1000 | HP ENVY m4 Notebook PC Maintenance and Service Guide - Page 64
the battery (see Battery), and then remove the following components: a. Hard drive (see Hard drive) b. Optical drive (see Optical drive) c. WLAN module (see WLAN module) d. Keyboard (see Keyboard) e. Top cover (see Top cover) f. System board (see System board) 56 Chapter 4 Removal and replacement - HP ENVY m4-1000 | HP ENVY m4 Notebook PC Maintenance and Service Guide - Page 65
stamped into the fan/heat sink assembly, loosen the four captive Phillips screws (3) that secure the fan/heat sink assembly to the system board. Component replacement procedures 57 - HP ENVY m4-1000 | HP ENVY m4 Notebook PC Maintenance and Service Guide - Page 66
the fan/heat sink assembly is removed. Replacement thermal material is included with the fan/heat sink assembly, system board, and processor spare part kits. Thermal paste is used on the processor (1) and the fan/heat sink assembly section (2) that services it. Reverse this procedure to install the - HP ENVY m4-1000 | HP ENVY m4 Notebook PC Maintenance and Service Guide - Page 67
Processor Description Spare part number Intel Quad Core i7-3632QM 2.20-GHz processor (SC turbo up to 3.20-GHz; 1600-MHz FSB, 6.0- 701658-001 MB L3 cache, 35 W) Intel Dual Core i5-3230M 2.60-GHz processor (SC turbo up to 3.20-GHz, 1600-MHz front-side bus (FSB), 3.00-MB L3 cache, 35 W) 711903-001 - HP ENVY m4-1000 | HP ENVY m4 Notebook PC Maintenance and Service Guide - Page 68
part battery (see Battery), and then remove the following components: a. Hard drive (see Hard drive) b. Optical drive (see Optical drive) c. WLAN module (see WLAN module) d. Keyboard (see Keyboard) e. Top cover (see Top cover) f. System board (see System board) 60 Chapter 4 Removal and replacement - HP ENVY m4-1000 | HP ENVY m4 Notebook PC Maintenance and Service Guide - Page 69
connector bracket (3). 3. Remove the power connector cable (4) from the clip built into the base enclosure. Reverse this procedure to install the power connector cable. Component replacement procedures 61 - HP ENVY m4-1000 | HP ENVY m4 Notebook PC Maintenance and Service Guide - Page 70
, cables, and 4 rubber isolators) Spare part number 698091-001 Before removing the speakers, Battery), and then remove the following components: a. Hard drive (see Hard drive) b. Optical drive (see Optical drive) c. WLAN module (see WLAN module) d. Keyboard (see Keyboard and replacement procedures - HP ENVY m4-1000 | HP ENVY m4 Notebook PC Maintenance and Service Guide - Page 71
assembly spare part information, computer. 4. Remove the battery (see Battery), and then remove the following Keyboard (see Keyboard) e. Top cover (see Top cover) f. System board (see System board) g. Power connector cable (see Power connector cable) h. Speakers (see Speakers) Component replacement - HP ENVY m4-1000 | HP ENVY m4 Notebook PC Maintenance and Service Guide - Page 72
four Phillips PM2.5×6.5 screws (3) that secure the display assembly to the base enclosure. 4. Remove the display assembly (4). 5. If it is necessary to replace the display bezel or any of the display assembly subcomponents: a. Flex the inside edges of the bottom edge (1), the left and right sides - HP ENVY m4-1000 | HP ENVY m4 Notebook PC Maintenance and Service Guide - Page 73
b. Remove the display bezel (4). The display bezel is available using spare part number 698077-001. 6. If it is necessary to replace the webcam/microphone module: CAUTION: Handle the webcam/microphone module with caution. This module has a thin profile and is susceptible to damage when not handled - HP ENVY m4-1000 | HP ENVY m4 Notebook PC Maintenance and Service Guide - Page 74
from the webcam/ microphone module. d. Remove the webcam/microphone module. The webcam/microphone module is available using spare part number 698096-001. 7. If it is necessary to replace the display panel: a. Remove the four Phillips PM2.0×2.5 screws (1) that secure the display panel to the display - HP ENVY m4-1000 | HP ENVY m4 Notebook PC Maintenance and Service Guide - Page 75
the adhesive support strip (1) that secures the display panel cable to the display panel. d. Disconnect the display panel cable (2) from the display panel. e. Remove the display panel. The display panel is available using spare part number 698087-001. 8. If it is necessary to replace the display - HP ENVY m4-1000 | HP ENVY m4 Notebook PC Maintenance and Service Guide - Page 76
c. Remove the display hinges (3). The display hinges are included in the Display Hinge Kit, spare part number 698082-001. 9. If it is necessary to replace the display panel cable: a. Disconnect the webcam/microphone module cable (1) from the webcam/ microphone module. b. Detach the display panel - HP ENVY m4-1000 | HP ENVY m4 Notebook PC Maintenance and Service Guide - Page 77
built into the display enclosure. d. Remove the display panel cable. The display panel cable is available using spare part number 698094-001. 10. If it is necessary to replace the WLAN antenna cables and transceivers: a. Detach the WLAN antenna transceivers (1) from the display enclosure. (The WLAN - HP ENVY m4-1000 | HP ENVY m4 Notebook PC Maintenance and Service Guide - Page 78
c. Remove the WLAN antenna cables and transceivers (3). The WLAN antenna cables and transceivers are included in the Antenna Kit, spare part number 698074-001. Reverse this procedure to reassemble and install the display assembly. 70 Chapter 4 Removal and replacement procedures - HP ENVY m4-1000 | HP ENVY m4 Notebook PC Maintenance and Service Guide - Page 79
, keyboard, mouse the screen. NOTE HP website. Most BIOS updates on the HP website are packaged in compressed files called SoftPaqs. Some download packages contain a file named Readme.txt, which contains information regarding installing and troubleshooting you are already in Windows) or by using Setup - HP ENVY m4-1000 | HP ENVY m4 Notebook PC Maintenance and Service Guide - Page 80
, connect, or disconnect any device, cable, or cord. 1. From the Start screen, select the HP Support Assistant app. 2. Select Updates and tune-ups, and then select Check for HP updates now. 3. Follow the on-screen instructions. 4. At the download area, follow these steps: a. Identify the most recent - HP ENVY m4-1000 | HP ENVY m4 Notebook PC Maintenance and Service Guide - Page 81
NOTE: If you need to stop a diagnostic test while it is running, press esc. Using System Diagnostics 73 - HP ENVY m4-1000 | HP ENVY m4 Notebook PC Maintenance and Service Guide - Page 82
ft to 40,000 ft NOTE: Applicable product safety standards specify thermal limits for plastic surfaces. The device operates well within this range of temperatures. 14.0-inch SGA display specifications Dimensions Height Width Diagonal Number of colors Metric 17.60 cm 31.20 cm 35.70 cm Up to 16 - HP ENVY m4-1000 | HP ENVY m4 Notebook PC Maintenance and Service Guide - Page 83
is less. **1 GB = 1 billion bytes when referring to hard drive storage capacity. Actual accessible capacity is less. NOTE: Certain restrictions and exclusions apply. Contact technical support for details. Hard drive specifications 75 - HP ENVY m4-1000 | HP ENVY m4 Notebook PC Maintenance and Service Guide - Page 84
°F to 140°F) *1 GB = 1 billion bytes when referring to hard drive storage capacity. Actual accessible capacity is less. NOTE: Certain restrictions and exclusions apply. Contact technical support for details. 76 Chapter 6 Specifications - HP ENVY m4-1000 | HP ENVY m4 Notebook PC Maintenance and Service Guide - Page 85
in cases where the hard drive is corrupted or has been replaced. HP Recovery manually create a system restore point at any time. For more information and steps for creating specific system restore points, see Windows Help and Support. From the Start screen, type h, and then select Help and Support - HP ENVY m4-1000 | HP ENVY m4 Notebook PC Maintenance and Service Guide - Page 86
Windows File History, see Windows Help and Support. From the Start screen, type h, and then select Help and Support. Creating HP Recovery media HP creating the recovery media. ● The creation process can take up to an hour or more. Do not interrupt the creation process. ● If necessary, you can - HP ENVY m4-1000 | HP ENVY m4 Notebook PC Maintenance and Service Guide - Page 87
for using File History, see Windows Help and Support. From the Start screen, type h, and then select Help and Support. ● If you need to correct a problem with a preinstalled application or driver, use the Drivers and Applications Reinstall option of HP Recovery Manager to reinstall the individual - HP ENVY m4-1000 | HP ENVY m4 Notebook PC Maintenance and Service Guide - Page 88
to reinstall. See Help and Support for instructions on reinstalling traditional applications. From the Start screen, type h, and then select Help and Support. NOTE: You may be prompted for your permission or password when using Refresh. See Windows Help and Support for more information. From the - HP ENVY m4-1000 | HP ENVY m4 Notebook PC Maintenance and Service Guide - Page 89
settings in the bottom-right corner of the screen, and then select General from the PC settings screen. 4. Under Remove everything and reinstall Windows, select Get started, and follow the onscreen instructions. Recovering using HP Recovery Manager HP Recovery Manager software allows you to recover - HP ENVY m4-1000 | HP ENVY m4 Notebook PC Maintenance and Service Guide - Page 90
or - Press and hold f11 as you press the power button. 2. Select Troubleshoot from the boot options menu. 3. Select HP Recovery Manager, and follow the on-screen instructions. Using HP Recovery media to recover You can use HP Recovery media to recover the original system. This method can be used if - HP ENVY m4-1000 | HP ENVY m4 Notebook PC Maintenance and Service Guide - Page 91
Follow the on-screen instructions. Removing the HP Recovery partition HP Recovery Manager software allows you to remove the HP Recovery partition to free up hard drive space. IMPORTANT: Removing the HP Recovery partition means you can no longer use Windows Refresh, the Windows Remove everything and - HP ENVY m4-1000 | HP ENVY m4 Notebook PC Maintenance and Service Guide - Page 92
8 Power cord set requirements The wide-range input feature of the computer permits it to operate from any line voltage from 100 to 120 volts AC, or from 220 to 240 volts AC. The 3-conductor power cord set included with the computer meets the requirements for use in the country or region where the - HP ENVY m4-1000 | HP ENVY m4 Notebook PC Maintenance and Service Guide - Page 93
Country/region Accredited agency Applicable note number Sweden SEMKO 1 Switzerland SEV 1 Taiwan BSMI 4 The United Kingdom BSI 1 The United States UL 2 1. The flexible cord must be Type HO5VV-F, 3-conductor, 1.0-mm² conductor size. Power cord set fittings (appliance coupler and wall - HP ENVY m4-1000 | HP ENVY m4 Notebook PC Maintenance and Service Guide - Page 94
end of its useful life, do not dispose of the battery in general household waste. Follow the local laws and regulations in your area for battery disposal. HP encourages customers to recycle used electronic hardware, HP original print cartridges, and rechargeable batteries. For more information about - HP ENVY m4-1000 | HP ENVY m4 Notebook PC Maintenance and Service Guide - Page 95
17, 22 battery removal 31 spare part number 17, 21, 31 battery bay 13 battery release latch 13 bottom components 13 button components 6 buttons optical drive eject 11 power 6 TouchPad 9 TouchPad on/off 9 C cables, service considerations 24 caps lock light 8 chipset, product description 1 components - HP ENVY m4-1000 | HP ENVY m4 Notebook PC Maintenance and Service Guide - Page 96
3 power requirements 3 processors 1 product name 1 security 3 serviceability 4 video 2 wireless 2 product name 1, 29 product number 29 R removal/replacement preliminaries 24 procedures 28 right-side components 11 RJ-45 jack 12 RTC battery removal 40 spare part number 18, 22, 40 Rubber Kit, spare - HP ENVY m4-1000 | HP ENVY m4 Notebook PC Maintenance and Service Guide - Page 97
cables 24 connectors 24 plastic parts 24 service cover location 13 removal 32 spare part number 22, 32 Service Cover Kit, spare part number 18, 22 service tag 14, 29 serviceability, product description 4 speaker components 6 speakers location 6 removal 62 spare part number 17, 23, 62 specifications - HP ENVY m4-1000 | HP ENVY m4 Notebook PC Maintenance and Service Guide - Page 98
HP ENVY m4 Notebook PC
Maintenance and Service Guide