HP ENVY m6-1100 HP ENVY m6 Notebook PC Maintenance and Service Guide IMPORTANT
HP ENVY m6-1100 Manual
View all HP ENVY m6-1100 manuals
Add to My Manuals
Save this manual to your list of manuals |
HP ENVY m6-1100 manual content summary:
- HP ENVY m6-1100 | HP ENVY m6 Notebook PC Maintenance and Service Guide IMPORTANT - Page 1
HP ENVY m6 Notebook PC Maintenance and Service Guide IMPORTANT! This document is intended for HP authorized service providers only. - HP ENVY m6-1100 | HP ENVY m6 Notebook PC Maintenance and Service Guide IMPORTANT - Page 2
to change without notice. The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors - HP ENVY m6-1100 | HP ENVY m6 Notebook PC Maintenance and Service Guide IMPORTANT - Page 3
Safety warning notice WARNING! To reduce the possibility of heat-related injuries or of overheating the device, do not place the device directly on your lap or obstruct the device air vents. Use the device only on a hard, flat surface. Do not allow another hard surface, such as an adjoining optional - HP ENVY m6-1100 | HP ENVY m6 Notebook PC Maintenance and Service Guide IMPORTANT - Page 4
iv Safety warning notice ENWW - HP ENVY m6-1100 | HP ENVY m6 Notebook PC Maintenance and Service Guide IMPORTANT - Page 5
13 Keys ...14 Lights ...15 TouchPad ...16 Front ...17 Left side ...18 Right side ...19 Bottom ...20 3 Illustrated parts catalog 23 Service tag ...24 Computer major components 25 Display assembly subcomponents 31 Mass storage devices ...32 Miscellaneous parts ...33 Sequential part number listing - HP ENVY m6-1100 | HP ENVY m6 Notebook PC Maintenance and Service Guide IMPORTANT - Page 6
Packaging and transporting guidelines 46 Component replacement procedures 48 Service tag ...48 Battery ...49 Hard drive ...50 RTC System Diagnostics ...103 6 Specifications ...105 Computer specifications ...105 15.6-inch WGA display specifications 106 Hard drive specifications ...107 7 Backing up - HP ENVY m6-1100 | HP ENVY m6 Notebook PC Maintenance and Service Guide IMPORTANT - Page 7
image (select models only 114 Using HP Recovery media to recover 115 Changing the computer boot order 115 Removing the HP Recovery partition 115 8 Power cord set requirements 117 Requirements for all countries 117 Requirements for specific countries and regions 118 9 Recycling ...119 - HP ENVY m6-1100 | HP ENVY m6 Notebook PC Maintenance and Service Guide IMPORTANT - Page 8
viii ENWW - HP ENVY m6-1100 | HP ENVY m6 Notebook PC Maintenance and Service Guide IMPORTANT - Page 9
1 Product description Category Product Name Processors Description HP ENVY m6 Notebook PC ● AMD® A10-4600M 3.20-GHz processor (1600-MHz FSB, 4.0-MB L2 cache, DDR3, quad core, 35 W) ● AMD A8-4500M 2.80-GHz processor (1600-MHz FSB, 4.0- - HP ENVY m6-1100 | HP ENVY m6 Notebook PC Maintenance and Service Guide IMPORTANT - Page 10
7670M with 2048-MB of dedicated video memory (128-MB × 16 DDR3 900-MHz × 8 pcs) Internal graphics: ● Universal memory architecture (UMA) with shared video memory ● AMD Radeon HD equipped with an AMD A6-4400M processor Support for HD decode, HDMI, and DX11 2 Chapter 1 Product description ENWW - HP ENVY m6-1100 | HP ENVY m6 Notebook PC Maintenance and Service Guide IMPORTANT - Page 11
3000 (GT2) on computer models equipped with an Intel Intel Core i3-2370M or Intel Core i3-2350M processor Support for HD decode, HDMI, and DX11 on all computer models Support for PX 5.0 on computer models equipped with a graphics subsystem with discrete memory 15.6-in, white light-emitting diode - HP ENVY m6-1100 | HP ENVY m6 Notebook PC Maintenance and Service Guide IMPORTANT - Page 12
equipped with AMD processor Computer model equipped with Intel processor Two customer-accessible/upgradable memory √ √ module slots DDR3-1600-MHz dual channel support on computer models equipped with an AMD processor or an Intel Core i7, Intel Core i5, or Intel Core i3-3110M processor DDR3 - HP ENVY m6-1100 | HP ENVY m6 Notebook PC Maintenance and Service Guide IMPORTANT - Page 13
Serial ATA 12.7-mm tray load, 9.5-mm thickness Supports DVD±RW Double-Layer with SuperMulti Drive Supports zero power optical drive Two speakers and subwoofer √ √ HD Beats audio √ √ Supports Microsoft premium requirements √ √ HP TrueVision HD camera (fixed, no tilt with √ √ activity - HP ENVY m6-1100 | HP ENVY m6 Notebook PC Maintenance and Service Guide IMPORTANT - Page 14
+ Bluetooth 4.0 Combo Adapter ● Intel Centrino Advanced-N 6235 WLAN √ module for use only in Japan HP Multi-Format Digital Media reader with √ √ push-push technology, supporting the following digital card formats: ● Secure Digital (SD) Memory Card ● Secure Digital Extended Capacity (SDxC - HP ENVY m6-1100 | HP ENVY m6 Notebook PC Maintenance and Service Guide IMPORTANT - Page 15
equipped with Intel processor ● Combination audio-out (stereo √ headphone)/audio-in (mono microphone) ● HDMI v1.4 supporting: up to 1920×1200 @ 60Hz ● HP Smart AC adapter ● RJ-45 (Ethernet Gigabit support with LED indicators) ● USB 3.0 ports on computer: 2 on left side, 1 on right side ● USB - HP ENVY m6-1100 | HP ENVY m6 Notebook PC Maintenance and Service Guide IMPORTANT - Page 16
pinch-zoom as default Taps enabled by default √ √ Support for TouchPad with image sensor √ √ Supports the following HP Smart AC adapters: ● 90-W HP Smart AC adapter (PFC, RC, V, √ √ 3-wire) ● 65-W HP Smart AC adapter (non-PFC, 3- √ wire) ● 90-W HP Smart AC adapter (PFC, RC, V, √ EM - HP ENVY m6-1100 | HP ENVY m6 Notebook PC Maintenance and Service Guide IMPORTANT - Page 17
Category Operating system Serviceability Description Preinstalled: ● Windows® 8 Professional 64-bit ● Windows 8 Standard 64-bit End user replaceable parts: ● AC adapter ● Battery ● Hard drive ● Memory module ● Optical drive ● WLAN module - HP ENVY m6-1100 | HP ENVY m6 Notebook PC Maintenance and Service Guide IMPORTANT - Page 18
10 Chapter 1 Product description ENWW - HP ENVY m6-1100 | HP ENVY m6 Notebook PC Maintenance and Service Guide IMPORTANT - Page 19
2 External component identification Finding your hardware and software information ▲ Select Start > Computer. A list displays all the devices installed in your computer, including hard drive, optical drives, or a secondary hard drive. To find out what software is included on your computer, select - HP ENVY m6-1100 | HP ENVY m6 Notebook PC Maintenance and Service Guide IMPORTANT - Page 20
Item Component Description (3) HP TrueVision HD webcam Records video, captures still photographs, and allows video conferences and online chat Notices that applies to your country or region. These notices are located in Help and Support. 12 Chapter 2 External component identification ENWW - HP ENVY m6-1100 | HP ENVY m6 Notebook PC Maintenance and Service Guide IMPORTANT - Page 21
Button, speakers, and fingerprint reader Item (1) Component Power button (2) Speakers (2) (3) Fingerprint reader ENWW Description ● When the computer is off, press the button to turn on the computer. ● When the computer is on, press the button briefly to initiate Sleep. ● When the computer - HP ENVY m6-1100 | HP ENVY m6 Notebook PC Maintenance and Service Guide IMPORTANT - Page 22
Keys Item (1) (2) (3) (4) Component esc key fn key Windows logo key b key (5) Action keys (6) Windows applications key (7) num lock key (8) Integrated numeric keypad 14 Chapter 2 External component identification Description Displays system information when pressed in combination with - HP ENVY m6-1100 | HP ENVY m6 Notebook PC Maintenance and Service Guide IMPORTANT - Page 23
Lights Item (1) Component Power light (2) Caps lock light (3) Mute light (4) Wireless light ENWW Description ● White: The computer is on. ● Blinking white: The computer is in the Sleep state, which is an energy-saving mode. The computer shuts off power to the display and other unneeded - HP ENVY m6-1100 | HP ENVY m6 Notebook PC Maintenance and Service Guide IMPORTANT - Page 24
Item (5) (6) Component TouchPad light Fingerprint reader light TouchPad Description ● On: The TouchPad is off. ● Off: The TouchPad is on. ● White: The fingerprint was read. ● Amber: The fingerprint was not read. Item (1) (2) (3) (4) (5) Component TouchPad on/off button TouchPad light TouchPad - HP ENVY m6-1100 | HP ENVY m6 Notebook PC Maintenance and Service Guide IMPORTANT - Page 25
Front Component Digital Media Slot Description Supports the following digital card formats: ● Secure Digital (SD) Memory Card ● Secure Digital Extended Capacity (SDxC) Memory Card ● Secure Digital High Capacity (SDHC) Memory Card ● Ultra High Speed MultiMediaCard (UHS/MMC) ENWW Front 17 - HP ENVY m6-1100 | HP ENVY m6 Notebook PC Maintenance and Service Guide IMPORTANT - Page 26
of USB ports, see the HP Notebook Reference Guide. Produces sound when connected to optional powered stereo speakers, headphones, earbuds, a headset, or television audio. Also connects an optional headset microphone. NOTE: This jack does not support - HP ENVY m6-1100 | HP ENVY m6 Notebook PC Maintenance and Service Guide IMPORTANT - Page 27
from inactivity. ● Blinking white: The hard drive is being accessed. ● Amber: HP 3D DriveGuard has temporarily parked the hard drive. NOTE: For information about HP 3D DriveGuard , see the HP Notebook Reference Guide. Connects an optional USB 3.0 device and provides enhanced USB power performance - HP ENVY m6-1100 | HP ENVY m6 Notebook PC Maintenance and Service Guide IMPORTANT - Page 28
release latch 20 Chapter 2 External component identification Description Provides superior bass sound. Holds the battery. Releases the battery from the battery bay and opens the service cover. ENWW - HP ENVY m6-1100 | HP ENVY m6 Notebook PC Maintenance and Service Guide IMPORTANT - Page 29
If you replace the module and then receive a warning message, remove the module to restore computer functionality, and then contact support through Help and Support. The service cover provides access to the optical drive retention screw, hard drive bay, wireless module compartment, and memory module - HP ENVY m6-1100 | HP ENVY m6 Notebook PC Maintenance and Service Guide IMPORTANT - Page 30
22 Chapter 2 External component identification ENWW - HP ENVY m6-1100 | HP ENVY m6 Notebook PC Maintenance and Service Guide IMPORTANT - Page 31
3 Illustrated parts catalog ENWW 23 - HP ENVY m6-1100 | HP ENVY m6 Notebook PC Maintenance and Service Guide IMPORTANT - Page 32
the service tag. It is necessary to remove the battery to obtain these numbers. See Battery on page 49 for battery removal instructions. product. This number provides specific information about the product's hardware components. The part number helps a service technician to determine what components - HP ENVY m6-1100 | HP ENVY m6 Notebook PC Maintenance and Service Guide IMPORTANT - Page 33
Computer major components ENWW Computer major components 25 - HP ENVY m6-1100 | HP ENVY m6 Notebook PC Maintenance and Service Guide IMPORTANT - Page 34
Item (1) (2) Component Spare part number Display assembly: The display assembly is spared at the subcomponent level only. For more display assembly spare part information, see Display assembly subcomponents on page 31. Keyboard with backlight in midnight black finish (includes backlight cable - HP ENVY m6-1100 | HP ENVY m6 Notebook PC Maintenance and Service Guide IMPORTANT - Page 35
Item (3) (4) (5) Component Spare part number For use on all computer models in France 698401-051 For use only on computer models equipped with an Intel processor in Italy 698401-061 For use only on computer models equipped with an Intel processor in Latin America 698401-161 For use only on - HP ENVY m6-1100 | HP ENVY m6 Notebook PC Maintenance and Service Guide IMPORTANT - Page 36
Item (6) (7) (8) (9) (10) Component Spare part number Fingerprint reader board (includes bracket and cable) 686906-001 Fan (includes cable) 686901-001 Optical drive connector board (includes cable) 686899-001 System board (includes replacement thermal material): For use only on computer - HP ENVY m6-1100 | HP ENVY m6 Notebook PC Maintenance and Service Guide IMPORTANT - Page 37
Item (11) (12) (13) (14) (15) (16) (17) (18) (19) (20) Component Spare part number Intel Quad Core i7-3520M 2.90-GHz processor (SC turbo up to 3.60-GHz, 1600MHz FSB, 4.0-MB L3 cache, 35 W) 681954-001 Intel Dual Core i5-3230M 2.60-GHz processor (SC turbo up to 3.20-GHz; 1600-MHz 711903-001 FSB, - HP ENVY m6-1100 | HP ENVY m6 Notebook PC Maintenance and Service Guide IMPORTANT - Page 38
670290-001 32-GB solid-state drive (for use only on computer models equipped with an Intel processor) 686927-001 Service Cover Kit, includes: 686920-001 Service cover (includes one captive screw, secured by a On-ring) Wireless module compartment cover (includes one captive screw, secured by an - HP ENVY m6-1100 | HP ENVY m6 Notebook PC Maintenance and Service Guide IMPORTANT - Page 39
Display assembly subcomponents Item (1) (2) (3) (4) (5) (6) (7) Component Display bezel 15.6-in, LED, SVA, HD, BrightView display panel Display panel cable (includes webcam/microphone module cable) Webcam/microphone module Nuance webcam/microphone module Webcam/microphone module Display Hinge Kit - HP ENVY m6-1100 | HP ENVY m6 Notebook PC Maintenance and Service Guide IMPORTANT - Page 40
Mass storage devices Item (1) (2a) (2b) (3) (4) Description Spare part number Hard drive (does not include hard drive bracket, hard drive connector cable, or screws): 1-TB, 5400-rpm, 9.5-mm 676521-001 750-GB, 7200-rpm, 9.5-mm 633252-001 750-GB, 5400-rpm, 9.5-mm 634250-001 640-GB, 5400-rpm - HP ENVY m6-1100 | HP ENVY m6 Notebook PC Maintenance and Service Guide IMPORTANT - Page 41
HP Smart AC adapter for use on all on computer models (PFC, EM, 3-wire) 65-W HP Smart AC adapter for use on all computer models (non-PFC, 3-wire) 65-W HP Europe For use only on computer models equipped with an Intel processor in India For use on all computer models in Israel For use on all computer - HP ENVY m6-1100 | HP ENVY m6 Notebook PC Maintenance and Service Guide IMPORTANT - Page 42
all computer models in Argentina (3-pin, black, 1.83-m) 490371-D61 Power cord for use only on computer models equipped with an Intel processor in India (3pin, black, 1.83-m) 622643-001 320-GB, 5400-rpm, 9.5-mm hard drive (does not include hard drive bracket, hard drive connector cable, or screws - HP ENVY m6-1100 | HP ENVY m6 Notebook PC Maintenance and Service Guide IMPORTANT - Page 43
Spare part number Description 634925-001 500-GB, 7200-rpm, 9.5-mm hard drive (does not include hard drive bracket, hard drive connector cable, or screws) NOTE: The hard drive bracket, hard drive connector cable, and screws are included in the Hard Drive Hardware Kit, spare part number 686907-001. - HP ENVY m6-1100 | HP ENVY m6 Notebook PC Maintenance and Service Guide IMPORTANT - Page 44
-001 Power button board (includes cable) 686918-001 USB board 686919-001 TouchPad button board (includes cable) 686920-001 Service Cover Kit (includes service cover and wireless module compartment cover) 686921-001 15.6-in, LED, SVA, HD, BrightView display panel 36 Chapter 3 Illustrated - HP ENVY m6-1100 | HP ENVY m6 Notebook PC Maintenance and Service Guide IMPORTANT - Page 45
Top cover in natural silver finish (includes TouchPad) 691415-001 Ralink RT5390R 802.11b/g/n 1×1 WiFi Adapter for use on all computer models 693710-001 65-W HP Smart AC adapter for use only on computer models equipped with an Intel processor (RC/V, EM, 3-wire) 693711-001 65 - HP ENVY m6-1100 | HP ENVY m6 Notebook PC Maintenance and Service Guide IMPORTANT - Page 46
Spare part number Description 698401-031 Keyboard in midnight black finish for use on all computer models in the United Kingdom and Singapore (includes keyboard cable) 698401-051 Keyboard in midnight black finish for use on all computer models in France (includes keyboard cable) 698401-061 - HP ENVY m6-1100 | HP ENVY m6 Notebook PC Maintenance and Service Guide IMPORTANT - Page 47
Spare part number Description 698402-281 Keyboard in natural silver finish for use only on computer models equipped with an Intel processor in Thailand (includes keyboard cable) 698402-AB1 Keyboard in natural silver finish for use only on computer models equipped with an Intel processor in - HP ENVY m6-1100 | HP ENVY m6 Notebook PC Maintenance and Service Guide IMPORTANT - Page 48
Spare part number Description 698404-051 Keyboard with backlight in natural silver finish for use only on computer models equipped with an Intel processor in France (includes backlight cable and keyboard cable) 698404-131 Keyboard with backlight in natural silver finish for use on all computer - HP ENVY m6-1100 | HP ENVY m6 Notebook PC Maintenance and Service Guide IMPORTANT - Page 49
Spare part number Description 707886-001 Base enclosure (includes battery release latch assembly) 711903-001 Intel Dual Core i5-3230M 2.60-GHz processor (SC turbo up to 3.20-GHz; 1600-MHz FSB, 3.0-MB L3 cache, 35 W; includes replacement thermal material) 713163-001 Intel Dual Core i3-3130M 2. - HP ENVY m6-1100 | HP ENVY m6 Notebook PC Maintenance and Service Guide IMPORTANT - Page 50
42 Chapter 3 Illustrated parts catalog ENWW - HP ENVY m6-1100 | HP ENVY m6 Notebook PC Maintenance and Service Guide IMPORTANT - Page 51
● Flat-bladed screwdriver ● Magnetic screwdriver ● Phillips P0 and P1 screwdrivers Service considerations The following sections include some of the considerations that you must keep only at the points designated in the maintenance instructions. ENWW Preliminary replacement requirements 43 - HP ENVY m6-1100 | HP ENVY m6 Notebook PC Maintenance and Service Guide IMPORTANT - Page 52
Cables and connectors CAUTION: When servicing the computer, be sure that cables are placed in their proper locations during the reassembly process. Improper cable placement can damage the computer. Cables must - HP ENVY m6-1100 | HP ENVY m6 Notebook PC Maintenance and Service Guide IMPORTANT - Page 53
Grounding guidelines Electrostatic discharge damage Electronic components are sensitive to electrostatic discharge (ESD). Circuitry design and structure determine the degree of sensitivity. Networks built into many integrated circuits provide some protection, but in many cases, ESD contains enough - HP ENVY m6-1100 | HP ENVY m6 Notebook PC Maintenance and Service Guide IMPORTANT - Page 54
material. ● Use a wrist strap connected to a properly grounded work surface and use properly grounded tools and equipment. ● Use conductive field service tools, such as cutters, screwdrivers, and vacuums. ● When fixtures must directly contact dissipative surfaces, use fixtures made only of static - HP ENVY m6-1100 | HP ENVY m6 Notebook PC Maintenance and Service Guide IMPORTANT - Page 55
with ground cords of one megohm resistance ● Static-dissipative tables or floor mats with hard ties to the ground ● Field service kits ● Static awareness labels ● Material-handling packages ● Nonconductive plastic bags, tubes, or boxes ● Metal tote boxes ● Electrostatic voltage levels and - HP ENVY m6-1100 | HP ENVY m6 Notebook PC Maintenance and Service Guide IMPORTANT - Page 56
the service tag. It is necessary to remove the battery to obtain these numbers. See Battery on page 49 for battery removal instructions. Item . This number provides specific information about the product's hardware components. The part number helps a service technician determine what components - HP ENVY m6-1100 | HP ENVY m6 Notebook PC Maintenance and Service Guide IMPORTANT - Page 57
This number describes the duration of the warranty period for the computer. This is the alphanumeric identifier used to locate documents, drivers, and support for the computer. Battery Description 9-cell, 100-Wh, 3.0-Ah, Li-ion battery 6-cell, 62-Wh, 2.8-Ah, Li-ion battery Spare part number 672412 - HP ENVY m6-1100 | HP ENVY m6 Notebook PC Maintenance and Service Guide IMPORTANT - Page 58
(see Battery on page 49). Remove the hard drive: 1. Loosen the captive screw (1) that secures the service cover to the computer. 2. Slide the battery release latch (2) to release the service cover. (The service cover releases (3) forward.) 50 Chapter 4 Removal and replacement procedures ENWW - HP ENVY m6-1100 | HP ENVY m6 Notebook PC Maintenance and Service Guide IMPORTANT - Page 59
cover (4) by lifting it straight up. The service cover is available in the Service Cover Kit, spare part number 686920-001. 4. Disconnect the hard drive connector cable (1) from the system board, and then release the cable from the space - HP ENVY m6-1100 | HP ENVY m6 Notebook PC Maintenance and Service Guide IMPORTANT - Page 60
7. 7. If it is necessary to disassemble the hard drive, perform the following steps: a. Disconnect the hard drive connector cable (1) from the hard drive. b. Remove the four Phillips PM3.0×3.0 screws (2) that secure the hard drive bracket to the hard drive. c. Remove the hard drive bracket (3) from - HP ENVY m6-1100 | HP ENVY m6 Notebook PC Maintenance and Service Guide IMPORTANT - Page 61
the power cord from the computer. 3. Disconnect all external devices from the computer. 4. Remove the battery (see Battery on page 49). 5. Remove the service cover (see Hard drive on page 50). Remove the RTC battery: 1. Disconnect the RTC battery cable (1) from the system board. 2. Detach the RTC - HP ENVY m6-1100 | HP ENVY m6 Notebook PC Maintenance and Service Guide IMPORTANT - Page 62
the power cord from the computer. 3. Disconnect all external devices from the computer. 4. Remove the battery (see Battery on page 49). 5. Remove the service cover (see Hard drive on page 50). Remove the optical drive: 1. Remove the Phillips PM2.5×3.5 screw (1) that secures the optical drive the - HP ENVY m6-1100 | HP ENVY m6 Notebook PC Maintenance and Service Guide IMPORTANT - Page 63
3. Remove the optical drive (3) from the computer. 4. If it is necessary to replace the optical drive bezel, use a thin tool or an unbent paper clip (1) to release the optical drive tray. 5. Use a flat-blade screw driver or similar tool to press on the optical drive bezel tab (2), and then release - HP ENVY m6-1100 | HP ENVY m6 Notebook PC Maintenance and Service Guide IMPORTANT - Page 64
6. Remove the optical drive bezel (4). 7. If it is necessary to replace the optical drive bracket, position the optical drive with the rear panel toward you. 8. Remove the two Phillips PM2.0×3.3 screws (1) that secure the optical drive bracket to the optical drive. 9. Remove the optical drive - HP ENVY m6-1100 | HP ENVY m6 Notebook PC Maintenance and Service Guide IMPORTANT - Page 65
the power cord from the computer. 3. Disconnect all external devices from the computer. 4. Remove the battery (see Battery on page 49). 5. Remove the service cover (see Hard drive on page 50). Remove the memory module: 1. Spread the retaining tabs (1) on each side of the memory module slot to - HP ENVY m6-1100 | HP ENVY m6 Notebook PC Maintenance and Service Guide IMPORTANT - Page 66
Keyboard For use in country/region Spare part number For use in country/region Spare part number Keyboard with backlight in midnight black finish (includes backlight cable and keyboard cable): For use on all computer models in Latin America 698403-161 For use on all computer models in - HP ENVY m6-1100 | HP ENVY m6 Notebook PC Maintenance and Service Guide IMPORTANT - Page 67
by unplugging the power cord from the computer. 3. Disconnect all external devices from the computer. 4. Remove the battery (see Battery on page 49). 5. Remove the service cover (see Hard drive on page 50). ENWW Component replacement procedures 59 - HP ENVY m6-1100 | HP ENVY m6 Notebook PC Maintenance and Service Guide IMPORTANT - Page 68
Remove the keyboard: 1. Remove the two Phillips PM2.5×10.0 screws that secure the keyboard to the computer. 2. Rest and secure the computer on its right side. 3. Partially open the computer. 4. Insert a screw driver or similar thin tool into the keyboard release holes, and then press on the back of - HP ENVY m6-1100 | HP ENVY m6 Notebook PC Maintenance and Service Guide IMPORTANT - Page 69
6. Lift the rear edge of the keyboard (1), and then swing the keyboard up and forward (2) until it rests at an angle. 7. Lift the left side of the keyboard (1) until the keyboard cable and the keyboard backlight cable are accessible. NOTE: The keyboard backlight cable is present on select models - HP ENVY m6-1100 | HP ENVY m6 Notebook PC Maintenance and Service Guide IMPORTANT - Page 70
10. Remove the keyboard (6). Reverse this procedure to install the keyboard. 62 Chapter 4 Removal and replacement procedures ENWW - HP ENVY m6-1100 | HP ENVY m6 Notebook PC Maintenance and Service Guide IMPORTANT - Page 71
message, remove the module to restore device functionality, and then contact technical support. Before removing the WLAN module, follow these steps: 1. Turn off the . 4. Remove the battery (see Battery on page 49). 5. Remove the service cover (see Hard drive on page 50). Remove the WLAN module: 1. - HP ENVY m6-1100 | HP ENVY m6 Notebook PC Maintenance and Service Guide IMPORTANT - Page 72
the wireless module compartment cover (3) by sliding it away from the computer at an angle. The wireless module compartment cover is available in the Service Cover Kit, spare part number 686920-001. 4. Disconnect the WLAN antenna cables (1) from the terminals on the WLAN module. NOTE: The #1 WLAN - HP ENVY m6-1100 | HP ENVY m6 Notebook PC Maintenance and Service Guide IMPORTANT - Page 73
6. Remove the WLAN module by pulling the module away from the slot at an angle (3). NOTE: If the WLAN antennas are not connected to the terminals on the WLAN module, the protective sleeves must be installed on the antenna connectors, as shown in the following illustration. Reverse this procedure to - HP ENVY m6-1100 | HP ENVY m6 Notebook PC Maintenance and Service Guide IMPORTANT - Page 74
the power cord from the computer. 3. Disconnect all external devices from the computer. 4. Remove the battery (see Battery on page 49). 5. Remove the service cover (see Hard drive on page 50). 6. Remove the wireless module compartment cover (see WLAN module on page 63). Remove the solid-state drive - HP ENVY m6-1100 | HP ENVY m6 Notebook PC Maintenance and Service Guide IMPORTANT - Page 75
Top cover NOTE: The top cover spare part kit includes a TouchPad. Description In midnight black finish In natural silver finish Spare part number 686931-001 690232-001 Before removing the top cover, follow these steps: 1. Turn off the computer. If you are unsure whether the computer is off or in - HP ENVY m6-1100 | HP ENVY m6 Notebook PC Maintenance and Service Guide IMPORTANT - Page 76
Remove the top cover: 1. Remove the ten Phillips PM2.5×10.0 screws that secure the top cover to the computer. 2. Remove the three Phillips PM2.0×2.0 broad head screws that secure the top cover to the computer. 3. Turn the computer right side up, with the front toward you. 4. Open the computer. 68 - HP ENVY m6-1100 | HP ENVY m6 Notebook PC Maintenance and Service Guide IMPORTANT - Page 77
5. Disconnect the following cables from the system board: (1) Power button board ZIF cable (2) TouchPad button board ZIF cable (3) Fingerprint reader board ZIF cable (4) Right speaker cable 6. Remove the four Phillips PM2.5×5.0 screws that secure the top cover to the computer. ENWW Component - HP ENVY m6-1100 | HP ENVY m6 Notebook PC Maintenance and Service Guide IMPORTANT - Page 78
damaged. CAUTION: When removing the top cover, make sure the thin plastic edges (5) of the base enclosure around the optical drive bay are adequately supported. The base enclosure can be damaged when removing the top cover if precautions are not taken. Reverse this procedure to install the top cover - HP ENVY m6-1100 | HP ENVY m6 Notebook PC Maintenance and Service Guide IMPORTANT - Page 79
Power button board Description Power button board (includes cable) Spare part number 686917-001 Before removing the power button board, follow these steps: 1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through - HP ENVY m6-1100 | HP ENVY m6 Notebook PC Maintenance and Service Guide IMPORTANT - Page 80
4. Remove the power button board (2), making sure to route the power button board cable (3) through the opening in the top cover (4). Reverse this procedure to install the power button board. Fingerprint reader board Description Fingerprint reader board (includes bracket and cable) Spare part - HP ENVY m6-1100 | HP ENVY m6 Notebook PC Maintenance and Service Guide IMPORTANT - Page 81
3. Detach the fingerprint reader board cable (2) from the top cover. (The fingerprint reader board cable is attached to the top cover with double-sided tape.) 4. Remove the Phillips PM2.5×3.5 screw (1) that secures the fingerprint reader board and bracket to the top cover. 5. Lift the front edge of - HP ENVY m6-1100 | HP ENVY m6 Notebook PC Maintenance and Service Guide IMPORTANT - Page 82
TouchPad button board Description TouchPad button board (includes TouchPad button board cable and TouchPad cable) Spare part number 686919-001 Before removing the TouchPad button board, follow these steps: 1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, - HP ENVY m6-1100 | HP ENVY m6 Notebook PC Maintenance and Service Guide IMPORTANT - Page 83
4. Remove the TouchPad button board (3). Reverse this procedure to install the TouchPad button board. Fan Description Fan (includes cable) Spare part number 686901-001 NOTE: To properly ventilate the computer, allow at least a 7.6-cm (3-inch) clearance on the left side and rear panel of the - HP ENVY m6-1100 | HP ENVY m6 Notebook PC Maintenance and Service Guide IMPORTANT - Page 84
c. Keyboard (see Keyboard on page 58) d. Top cover (see Top cover on page 67) Remove the fan: 1. Disconnect the fan cable (1) from the system board. 2. Remove the two Phillips PM2.5×5.0 screws (2) that secure the fan to the base enclosure. 3. Remove the fan (3). Reverse this procedure to install the - HP ENVY m6-1100 | HP ENVY m6 Notebook PC Maintenance and Service Guide IMPORTANT - Page 85
System board NOTE: The system board spare part kit includes replacement thermal material. Description Spare part number For use only on computer models equipped with an AMD processor, a graphics subsystem with discrete memory, and the Windows 8 Professional operating system 702177-601 For use - HP ENVY m6-1100 | HP ENVY m6 Notebook PC Maintenance and Service Guide IMPORTANT - Page 86
f. Top cover (see Top cover on page 67) g. Fan (see Fan on page 75) NOTE: When replacing the system board, be sure that the following components are removed from the defective system board and installed on the replacement system board: ● Memory module (see Memory module on page 57) ● Heat sink (see - HP ENVY m6-1100 | HP ENVY m6 Notebook PC Maintenance and Service Guide IMPORTANT - Page 87
4. Remove the two Phillips PM2.0×3.0 screws that secure the USB board to the system board. 5. Turn the computer right side up, with the front toward you. 6. Open the computer. 7. Disconnect the following cables from the system board: (1) Display panel cable (2) Left speaker cable (3) Optical drive - HP ENVY m6-1100 | HP ENVY m6 Notebook PC Maintenance and Service Guide IMPORTANT - Page 88
9. Lift the right side of the system board (2) until it rests at an angle. 10. Remove the system board (3) by sliding it up and to the right at an angle. Reverse this procedure to install the system board. Heat sink NOTE: The heat sink spare part kit includes replacement thermal material. - HP ENVY m6-1100 | HP ENVY m6 Notebook PC Maintenance and Service Guide IMPORTANT - Page 89
3. Disconnect all external devices from the computer. 4. Remove the battery (see Battery on page 49), and then remove the following components: a. Hard drive (see Hard drive on page 50) b. Optical drive (see Optical drive on page 54) c. Keyboard (see Keyboard on page 58) d. Top cover (see Top cover - HP ENVY m6-1100 | HP ENVY m6 Notebook PC Maintenance and Service Guide IMPORTANT - Page 90
material locations on a computer model equipped with a graphics subsystem with discrete memory. ● Thermal paste is used on the processor (1) and the heat sink section (2) that services it ● Thermal paste is used on the graphics subsystem chip (3) and the heat sink section (4) that - HP ENVY m6-1100 | HP ENVY m6 Notebook PC Maintenance and Service Guide IMPORTANT - Page 91
model equipped with a graphics subsystem with discrete memory. Thermal paste is used on the processor (1) and the heat sink section (2) that services it. Reverse this procedure to install the heat sink. Processor NOTE: The processor spare part kit includes replacement thermal material. Description - HP ENVY m6-1100 | HP ENVY m6 Notebook PC Maintenance and Service Guide IMPORTANT - Page 92
Description Intel Dual Core i3-2370M 2.40-GHz processor (1333-MHz FSB, 3.0-MB L3 cache, 35 W) Intel Core i3-2350M 2.30-GHz processor (1333-MHz FSB, 3.0-MB L3 cache, 35 W) Spare part number 677152-001 653340-001 Before removing the processor, follow these steps: 1. Turn off the computer. If you are - HP ENVY m6-1100 | HP ENVY m6 Notebook PC Maintenance and Service Guide IMPORTANT - Page 93
2. Lift the processor (2) straight up, and remove it. NOTE: The gold triangle (3) on the processor must be aligned with the triangle icon embossed on the processor socket when you install the processor. Reverse this procedure to install the processor. Optical drive connector board Description - HP ENVY m6-1100 | HP ENVY m6 Notebook PC Maintenance and Service Guide IMPORTANT - Page 94
Remove the optical drive connector board: 1. Release the ZIF connector to which the optical drive connector board cable is attached, and then disconnect the optical drive connector board cable (1) from the system board. 2. Remove the two Phillips PM2.5×3.5 screws (2) that secure the optical drive - HP ENVY m6-1100 | HP ENVY m6 Notebook PC Maintenance and Service Guide IMPORTANT - Page 95
d. Top cover (see Top cover on page 67) e. Fan (see Fan on page 75) Remove the speakers: 1. Remove the three Phillips PM2.0×2.0 broad head screws (1) that secure the speakers to the base enclosure. 2. Remove the speakers (2) from the base enclosure. NOTE: The speakers includes four rubber isolators - HP ENVY m6-1100 | HP ENVY m6 Notebook PC Maintenance and Service Guide IMPORTANT - Page 96
USB board Description USB board Spare part number 686918-001 Before removing the USB board, follow these steps: 1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Disconnect the - HP ENVY m6-1100 | HP ENVY m6 Notebook PC Maintenance and Service Guide IMPORTANT - Page 97
Reverse this procedure to install the USB board. Subwoofer Description Subwoofer (includes cables and 2 rubber isolators) Spare part number 686926-001 Before removing the subwoofer, follow these steps: 1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn - HP ENVY m6-1100 | HP ENVY m6 Notebook PC Maintenance and Service Guide IMPORTANT - Page 98
2. Remove the subwoofer (2) from the base enclosure. NOTE: The subwoofer includes two rubber isolators (3). These isolators are crucial to the performance of the subwoofer. Reverse this procedure to install the subwoofer. Power connector cable Description Power connector cable (includes bracket) - HP ENVY m6-1100 | HP ENVY m6 Notebook PC Maintenance and Service Guide IMPORTANT - Page 99
e. Speakers (see Speakers on page 86) f. USB board (see USB board on page 88) Remove the power connector cable: 1. Release the power connector cable (1) from the clips and routing channel built into the base enclosure. 2. Remove the two Phillips PM2.5×5.0 screws (2) that secure the power connector - HP ENVY m6-1100 | HP ENVY m6 Notebook PC Maintenance and Service Guide IMPORTANT - Page 100
Display assembly NOTE: The display assembly is spared at the subcomponent level only. For more display assembly spare part information, see the individual removal subsections. Before removing the display assembly, follow these steps: 1. Turn off the computer. If you are unsure whether the computer - HP ENVY m6-1100 | HP ENVY m6 Notebook PC Maintenance and Service Guide IMPORTANT - Page 101
the wireless antenna cables from the clips (3) and routing channel built into the base enclosure. CAUTION: Support the display assembly when removing the following screws. Failure to support the display assembly can result in damage to the display assembly and other computer components. 9. Remove - HP ENVY m6-1100 | HP ENVY m6 Notebook PC Maintenance and Service Guide IMPORTANT - Page 102
10. Remove the display assembly (2). 11. If it is necessary to replace the display bezel or any of the display assembly subcomponents: a. Flex the inside edges of the bottom edge (1), the left and right sides (2), and the top edge (3) of the display bezel until the bezel disengages from the display - HP ENVY m6-1100 | HP ENVY m6 Notebook PC Maintenance and Service Guide IMPORTANT - Page 103
of the display panel (1), and then swing it up and forward until it rests upside down in front of the display enclosure. d. Release the adhesive support strip (2) that secures the display panel cable to the display panel. ENWW Component replacement procedures 95 - HP ENVY m6-1100 | HP ENVY m6 Notebook PC Maintenance and Service Guide IMPORTANT - Page 104
e. Disconnect the display panel cable (3) from the display panel. f. Remove the display panel. The display panel is available using spare part number 686921-001. 13. If it is necessary to replace the webcam/microphone module: a. Disconnect the webcam/microphone module cable (1) from the webcam/ - HP ENVY m6-1100 | HP ENVY m6 Notebook PC Maintenance and Service Guide IMPORTANT - Page 105
b. Detach the webcam/microphone module (2) from the display enclosure. (The webcam/ microphone module is attached to the display enclosure with double-sided tape.) c. Remove the webcam/microphone module. The webcam/microphone module is available using spare part number 686587-001. 14. If it is - HP ENVY m6-1100 | HP ENVY m6 Notebook PC Maintenance and Service Guide IMPORTANT - Page 106
b. Remove the display hinges (2). The display hinges are available using spare part number 686913-001. 16. If it is necessary to replace the wireless antenna cables and transceivers: a. Release the wireless antenna cables from the clips (1) and routing channel built into the display enclosure. b. - HP ENVY m6-1100 | HP ENVY m6 Notebook PC Maintenance and Service Guide IMPORTANT - Page 107
c. Remove the wireless antenna cables and transceivers (3). The wireless antenna cables and transceivers are available using spare part number 686894-001. Reverse this procedure to reassemble and install the display assembly. ENWW Component replacement procedures 99 - HP ENVY m6-1100 | HP ENVY m6 Notebook PC Maintenance and Service Guide IMPORTANT - Page 108
100 Chapter 4 Removal and replacement procedures ENWW - HP ENVY m6-1100 | HP ENVY m6 Notebook PC Maintenance and Service Guide IMPORTANT - Page 109
of the BIOS may be available on the HP website. Most BIOS updates on the HP website are packaged in compressed files called SoftPaqs. Some download packages contain a file named Readme.txt, which contains information regarding installing and troubleshooting the file. Determining the BIOS version To - HP ENVY m6-1100 | HP ENVY m6 Notebook PC Maintenance and Service Guide IMPORTANT - Page 110
, or disconnect any device, cable, or cord. 1. From the Start screen, select the HP Support Assistant app. 2. Select Updates and tune-ups, and then select Check for HP updates now. 3. Follow the on-screen instructions. 4. At the download area, follow these steps: a. Identify the most recent BIOS - HP ENVY m6-1100 | HP ENVY m6 Notebook PC Maintenance and Service Guide IMPORTANT - Page 111
or restart the computer, quickly press esc, and then press f2. 2. Click the diagnostic test you want to run, and then follow the on-screen instructions. NOTE: If you need to stop a diagnostic test while it is running, press esc. ENWW Using System Diagnostics 103 - HP ENVY m6-1100 | HP ENVY m6 Notebook PC Maintenance and Service Guide IMPORTANT - Page 112
104 Chapter 5 Using Setup Utility (BIOS) and System Diagnostics ENWW - HP ENVY m6-1100 | HP ENVY m6 Notebook PC Maintenance and Service Guide IMPORTANT - Page 113
6 Specifications Computer specifications Metric U.S. Dimensions Width 37.95 cm 14.94 in Depth 25.07 cm 9.87 in Height (front to back) 2.21 standards specify thermal limits for plastic surfaces. The device operates well within this range of temperatures. ENWW Computer specifications 105 - HP ENVY m6-1100 | HP ENVY m6 Notebook PC Maintenance and Service Guide IMPORTANT - Page 114
15.6-inch WGA display specifications Dimensions Height Width Diagonal Number of colors Contrast ratio Brightness Pixel resolution Pitch Format Configuration Backlight mm 1366 × 768 RGB vertical stripe LED 80 × 25 3.46 W ±65° horizontal, +50° vertical (typical) 106 Chapter 6 Specifications ENWW - HP ENVY m6-1100 | HP ENVY m6 Notebook PC Maintenance and Service Guide IMPORTANT - Page 115
Hard drive specifications 1-TB* 750-GB** 640-GB** 500-GB** 320-GB** Dimensions Height 9.5 mm 9.5 mm 9.5 mm 9.5 storage capacity. Actual accessible capacity is less. NOTE: Certain restrictions and exclusions apply. Contact technical support for details. ENWW Hard drive specifications 107 - HP ENVY m6-1100 | HP ENVY m6 Notebook PC Maintenance and Service Guide IMPORTANT - Page 116
108 Chapter 6 Specifications ENWW - HP ENVY m6-1100 | HP ENVY m6 Notebook PC Maintenance and Service Guide IMPORTANT - Page 117
your system NOTE: This guide describes an overview of backing Support. Creating recovery media and backups Recovery after a system failure is only as good as your most recent backup. 1. After you successfully set up the computer, create HP Recovery media. This step creates a backup of the HP - HP ENVY m6-1100 | HP ENVY m6 Notebook PC Maintenance and Service Guide IMPORTANT - Page 118
manually create a system restore point at any time. For more information and steps for creating specific system restore points, see Windows Help and Support to reset the computer by reinstalling Windows or choose to recover using HP Recovery Manager. NOTE: File History is not enabled by default, so - HP ENVY m6-1100 | HP ENVY m6 Notebook PC Maintenance and Service Guide IMPORTANT - Page 119
Support. ● If you need to correct a problem with a preinstalled application or driver, use the Drivers and Applications Reinstall option of HP HP Recovery Manager, and then select Drivers and Applications Reinstall, and follow the on-screen instructions if you did not manually create a restore point, - HP ENVY m6-1100 | HP ENVY m6 Notebook PC Maintenance and Service Guide IMPORTANT - Page 120
choose the System Recovery option from the HP Recovery media. For more information, see Recovering using HP Recovery Manager on page 113. ● If See Help and Support for instructions on reinstalling traditional applications. From the Start screen, type h, and then select Help and Support. NOTE: You - HP ENVY m6-1100 | HP ENVY m6 Notebook PC Maintenance and Service Guide IMPORTANT - Page 121
button. 2. Select Troubleshoot from the boot options menu. 3. Select Reset your PC, and follow the on-screen instructions. To use the Start instructions. Recovering using HP Recovery Manager HP Recovery Manager software allows you to recover the computer to its original factory state. Using the HP - HP ENVY m6-1100 | HP ENVY m6 Notebook PC Maintenance and Service Guide IMPORTANT - Page 122
working. To start HP Recovery Manager from the HP Recovery partition: 1. Press f11 while the computer boots. - or - Press and hold f11 as you press the power button. 2. Select Troubleshoot from the boot options menu. 3. Select HP Recovery Manager, and follow the on-screen instructions. 114 Chapter - HP ENVY m6-1100 | HP ENVY m6 Notebook PC Maintenance and Service Guide IMPORTANT - Page 123
, change the computer boot order. See Changing the computer boot order on page 115. 3. Follow the on-screen instructions. Changing the computer boot order If computer does not restart in HP Recovery Manager, you can change the computer boot order, which is the order of devices listed in BIOS where - HP ENVY m6-1100 | HP ENVY m6 Notebook PC Maintenance and Service Guide IMPORTANT - Page 124
116 Chapter 7 Backing up, restoring, and recovering ENWW - HP ENVY m6-1100 | HP ENVY m6 Notebook PC Maintenance and Service Guide IMPORTANT - Page 125
8 Power cord set requirements The wide-range input feature of the computer permits it to operate from any line voltage from 100 to 120 volts AC, or from 220 to 240 volts AC. The 3-conductor power cord set included with the computer meets the requirements for use in the country or region where the - HP ENVY m6-1100 | HP ENVY m6 Notebook PC Maintenance and Service Guide IMPORTANT - Page 126
Requirements for specific countries and regions Country/region Accredited agency Applicable note number Australia EANSW 1 Austria OVE 1 Belgium CEBC 1 Canada CSA 2 Denmark DEMKO 1 Finland FIMKO 1 France UTE 1 Germany - HP ENVY m6-1100 | HP ENVY m6 Notebook PC Maintenance and Service Guide IMPORTANT - Page 127
dispose of the battery in general household waste. Follow the local laws and regulations in your area for battery disposal. HP encourages customers to recycle used electronic hardware, HP original print cartridges, and rechargeable batteries. For more information about recycling programs, see the - HP ENVY m6-1100 | HP ENVY m6 Notebook PC Maintenance and Service Guide IMPORTANT - Page 128
120 Chapter 9 Recycling ENWW - HP ENVY m6-1100 | HP ENVY m6 Notebook PC Maintenance and Service Guide IMPORTANT - Page 129
speakers 13 TouchPad 16 computer major components 25 computer part number 48 computer specifications 105 connectors, service considerations 44 D Digital Media Slot, location 17 display components 11 specifications 106 display assembly removal 92 subcomponents 31 display bezel removal 94 spare part - HP ENVY m6-1100 | HP ENVY m6 Notebook PC Maintenance and Service Guide IMPORTANT - Page 130
spare part numbers 29, 32, 34, 35, 50 specifications 107 hard drive bracket illustrated 32 removal 52 hard drive eject button 19 optical drive light 19 P packaging guidelines 46 plastic parts, service considerations 43 pointing device, product description 8 ports external monitor 18 HDMI 18 monitor - HP ENVY m6-1100 | HP ENVY m6 Notebook PC Maintenance and Service Guide IMPORTANT - Page 131
part number 30, 36 service tag 24, 48 serviceability, product description 9 solid-state drive precautions 44 product description 5 removal 66 spare part number 30, 32, 37, 66 speaker component 13 speakers location 13 removal 86 spare part number 29, 37, 86 specifications computer 105 display 106 - HP ENVY m6-1100 | HP ENVY m6 Notebook PC Maintenance and Service Guide IMPORTANT - Page 132
124 Index ENWW - HP ENVY m6-1100 | HP ENVY m6 Notebook PC Maintenance and Service Guide IMPORTANT - Page 133
- HP ENVY m6-1100 | HP ENVY m6 Notebook PC Maintenance and Service Guide IMPORTANT - Page 134
HP ENVY m6 Notebook PC
Maintenance and Service Guide
IMPORTANT! This document is intended for HP
authorized service providers only.