HP ENVY m6-1184ca HP ENVY m6 Notebook PC Maintenance and Service Guide
HP ENVY m6-1184ca Manual
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- HP ENVY m6-1184ca | HP ENVY m6 Notebook PC Maintenance and Service Guide - Page 1
HP ENVY m6 Notebook PC Maintenance and Service Guide IMPORTANT! This document is intended for HP authorized service providers only. - HP ENVY m6-1184ca | HP ENVY m6 Notebook PC Maintenance and Service Guide - Page 2
to change without notice. The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors - HP ENVY m6-1184ca | HP ENVY m6 Notebook PC Maintenance and Service Guide - Page 3
Safety warning notice WARNING! To reduce the possibility of heat-related injuries or of overheating the device, do not place the device directly on your lap or obstruct the device air vents. Use the device only on a hard, flat surface. Do not allow another hard surface, such as an adjoining optional - HP ENVY m6-1184ca | HP ENVY m6 Notebook PC Maintenance and Service Guide - Page 4
iv Safety warning notice - HP ENVY m6-1184ca | HP ENVY m6 Notebook PC Maintenance and Service Guide - Page 5
12 Keys ...13 Lights ...14 TouchPad ...15 Front ...16 Left side ...17 Right side ...18 Bottom ...19 3 Illustrated parts catalog 21 Service tag ...22 Computer major components 23 Display assembly subcomponents 29 Mass storage devices ...30 Miscellaneous parts ...32 Sequential part number listing - HP ENVY m6-1184ca | HP ENVY m6 Notebook PC Maintenance and Service Guide - Page 6
Electrostatic discharge damage 43 Packaging and transporting guidelines 44 Component replacement procedures 46 Service tag ...46 Battery ...47 Hard drive ...48 RTC battery ...51 Optical drive ...52 Memory module ...55 Keyboard ...56 WLAN module ...61 Solid-state drive ...64 - HP ENVY m6-1184ca | HP ENVY m6 Notebook PC Maintenance and Service Guide - Page 7
and easy recovery 107 Remove everything and reinstall Windows 108 Recovering using HP Recovery Manager 108 What you need to know 109 Using the HP Recovery partition to recover a minimized image (select models only 109 Using HP Recovery media to recover 110 Changing the computer boot order 110 - HP ENVY m6-1184ca | HP ENVY m6 Notebook PC Maintenance and Service Guide - Page 8
viii - HP ENVY m6-1184ca | HP ENVY m6 Notebook PC Maintenance and Service Guide - Page 9
1 Product description Category Product Name Processors Description Computer model equipped with AMD processor Computer model equipped with Intel processor HP ENVY m6 Notebook PC √ √ ● AMD® A10-5750M 2.50-GHz √ processor (turbo up to 3.50-GHz; 1600- MHz FSB, 4.0-MB L2 cache, DDR3, quad - HP ENVY m6-1184ca | HP ENVY m6 Notebook PC Maintenance and Service Guide - Page 10
Category Processors (continued) Chipset Description ● Intel Quad Core i7-3632QM 2.20-GHz processor (SC turbo up to 3.20-GHz; 1600-MHz FSB, 6.0-MB L3 cache, 35 W) ● Intel Quad Core i7-3612QM 2.10-GHz processor (SC turbo up to 3.10-GHz, 1600-MHz FSB, 6.0-MB L3 cache, 35 W) ● Intel Quad Core i7-3520M - HP ENVY m6-1184ca | HP ENVY m6 Notebook PC Maintenance and Service Guide - Page 11
of dedicated video memory (128-MB × 16 DDR3 900-MHz × 8 pcs) Internal graphics: ● AMD Radeon HD 7660G graphics on computer models equipped HD 7520G graphics on computer models equipped with an AMD A6-4400M processor Support for HD decode, HDMI, and DX11 Switchable discrete graphics: √ ● AMD - HP ENVY m6-1184ca | HP ENVY m6 Notebook PC Maintenance and Service Guide - Page 12
on computer models equipped with an Intel Intel Core i3-2370M or Intel Core i3-2350M processor Supports 8192-MB of system RAM in the following configurations: ● 16384-MB (8192-MB×2; not supported on computer models equipped with a 32bit operating system or with Windows Home Basic) ● 12288-MB (8192 - HP ENVY m6-1184ca | HP ENVY m6 Notebook PC Maintenance and Service Guide - Page 13
Serial ATA 12.7-mm tray load, 9.5-mm thickness Supports DVD±RW Double-Layer with SuperMulti Drive Supports zero power optical drive Two speakers and subwoofer √ √ HD Beats audio √ √ Supports Microsoft premium requirements √ √ HP TrueVision HD camera (fixed, no tilt with √ √ activity - HP ENVY m6-1184ca | HP ENVY m6 Notebook PC Maintenance and Service Guide - Page 14
WiFi + Bluetooth 4.0 Combo Adapter ● Intel Centrino Advanced-N 6235 WLAN module for use only in Japan HP Multi-Format Digital Media reader with √ √ push-push technology, supporting the following digital card formats: ● Secure Digital (SD) Memory Card ● Secure Digital Extended Capacity (SDxC - HP ENVY m6-1184ca | HP ENVY m6 Notebook PC Maintenance and Service Guide - Page 15
equipped with Intel processor ● Combination audio-out (stereo √ headphone)/audio-in (mono microphone) ● HDMI v1.4 supporting: up to 1920×1200 @ 60Hz ● HP Smart AC adapter ● RJ-45 (Ethernet Gigabit support with LED indicators) ● USB 3.0 ports on computer: 2 on left side, 1 on right side ● USB - HP ENVY m6-1184ca | HP ENVY m6 Notebook PC Maintenance and Service Guide - Page 16
pinch-zoom as default Taps enabled by default √ √ Support for TouchPad with image sensor √ √ Supports the following HP Smart AC adapters: ● 90-W HP Smart AC adapter (PFC, RC, V, √ √ 3-wire) ● 65-W HP Smart AC adapter (non-PFC, 3- √ wire) ● 90-W HP Smart AC adapter (PFC, RC, V, √ EM - HP ENVY m6-1184ca | HP ENVY m6 Notebook PC Maintenance and Service Guide - Page 17
Category Operating system Serviceability Description Preinstalled: ● Windows® 8 Professional 64-bit ● Windows 8 Standard 64-bit End user replaceable parts: ● AC adapter ● Battery ● Hard drive ● Memory module ● Optical drive ● WLAN module - HP ENVY m6-1184ca | HP ENVY m6 Notebook PC Maintenance and Service Guide - Page 18
2 External component identification Locating hardware To find out what hardware is installed on your computer: 1. From the Start screen, type c, and then select Control Panel. 2. Select System and Security, and then in the System area, click Device Manager. A list reveals all the devices installed - HP ENVY m6-1184ca | HP ENVY m6 Notebook PC Maintenance and Service Guide - Page 19
sound. (2) Webcam light On: The webcam is in use. (3) HP TrueVision HD webcam Records video, captures still photographs, and provides access to your country or region. To access this guide, from the Start screen, type support, select the HP Support Assistant app, select My computer, and then - HP ENVY m6-1184ca | HP ENVY m6 Notebook PC Maintenance and Service Guide - Page 20
Button, speakers, and fingerprint reader Item (1) Component Power button (2) Speakers (2) (3) Fingerprint reader 12 Chapter 2 External component identification Description ● When the computer is off, press the button to turn on the computer. ● When the computer is on, press the button - HP ENVY m6-1184ca | HP ENVY m6 Notebook PC Maintenance and Service Guide - Page 21
Keys Item (1) (2) (3) (4) Component esc key fn key Windows logo key b key (5) Action keys (6) Windows applications key (7) num lock key (8) Integrated numeric keypad Description Displays system information when pressed in combination with the fn key. Executes frequently used system - HP ENVY m6-1184ca | HP ENVY m6 Notebook PC Maintenance and Service Guide - Page 22
Lights Item (1) Component Power light (2) Caps lock light (3) Mute light (4) Wireless light 14 Chapter 2 External component identification Description ● White: The computer is on. ● Blinking white: The computer is in the Sleep state, which is an energy-saving mode. The computer shuts off - HP ENVY m6-1184ca | HP ENVY m6 Notebook PC Maintenance and Service Guide - Page 23
Item (5) (6) Component TouchPad light Fingerprint reader light TouchPad Description ● On: The TouchPad is off. ● Off: The TouchPad is on. ● White: The fingerprint was read. ● Amber: The fingerprint was not read. Item (1) (2) (3) (4) (5) Component TouchPad on/off button TouchPad light TouchPad - HP ENVY m6-1184ca | HP ENVY m6 Notebook PC Maintenance and Service Guide - Page 24
Front Component Digital Media Slot Description Supports the following digital card formats: ● Secure Digital (SD) Memory Card ● Secure Digital Extended Capacity (SDxC) Memory Card ● Secure Digital High Capacity (SDHC) Memory Card ● Ultra - HP ENVY m6-1184ca | HP ENVY m6 Notebook PC Maintenance and Service Guide - Page 25
of USB ports, see the HP Notebook Reference Guide. Produces sound when connected to optional powered stereo speakers, headphones, earbuds, a headset, or television audio. Also connects an optional headset microphone. NOTE: This jack does not support - HP ENVY m6-1184ca | HP ENVY m6 Notebook PC Maintenance and Service Guide - Page 26
from inactivity. ● Blinking white: The hard drive is being accessed. ● Amber: HP 3D DriveGuard has temporarily parked the hard drive. NOTE: For information about HP 3D DriveGuard , see the HP Notebook Reference Guide. Connects an optional USB 3.0 device and provides enhanced USB power performance - HP ENVY m6-1184ca | HP ENVY m6 Notebook PC Maintenance and Service Guide - Page 27
Integrated subwoofer Battery bay Battery release latch Description Provides superior bass sound. Holds the battery. Releases the battery from the battery bay and opens the service cover. Bottom 19 - HP ENVY m6-1184ca | HP ENVY m6 Notebook PC Maintenance and Service Guide - Page 28
If you replace the module and then receive a warning message, remove the module to restore computer functionality, and then contact support through Help and Support. The service cover provides access to the optical drive retention screw, hard drive bay, wireless module compartment, and memory module - HP ENVY m6-1184ca | HP ENVY m6 Notebook PC Maintenance and Service Guide - Page 29
3 Illustrated parts catalog 21 - HP ENVY m6-1184ca | HP ENVY m6 Notebook PC Maintenance and Service Guide - Page 30
components. The part number helps a service technician to determine what components and parts are needed. This number describes the duration of the warranty period for the computer. This is the alphanumeric identifier used to locate documents, drivers, and support for the computer. 22 Chapter - HP ENVY m6-1184ca | HP ENVY m6 Notebook PC Maintenance and Service Guide - Page 31
Computer major components Computer major components 23 - HP ENVY m6-1184ca | HP ENVY m6 Notebook PC Maintenance and Service Guide - Page 32
Item (1) (2) Component Spare part number Display assembly: The display assembly is spared at the subcomponent level only. For more display assembly spare part information, see Display assembly subcomponents on page 29. Keyboard with backlight in midnight black finish (includes backlight cable - HP ENVY m6-1184ca | HP ENVY m6 Notebook PC Maintenance and Service Guide - Page 33
Item (3) (4) (5) Component Spare part number For use on all computer models in France 698401-051 For use only on computer models equipped with an Intel processor in Italy 698401-061 For use only on computer models equipped with an Intel processor in Latin America 698401-161 For use only on - HP ENVY m6-1184ca | HP ENVY m6 Notebook PC Maintenance and Service Guide - Page 34
Item (6) (7) (8) (9) (10) Component Spare part number Fingerprint reader board (includes bracket and cable) 686906-001 Fan (includes cable) 686901-001 Optical drive connector board (includes cable) 686899-001 System board (includes replacement thermal material): For use only on computer - HP ENVY m6-1184ca | HP ENVY m6 Notebook PC Maintenance and Service Guide - Page 35
Item (11) (12) (13) (14) (15) (16) (17) (18) Component Spare part number Intel Quad Core i7-3632QM 2.20-GHz processor (SC turbo up to 3.20-GHz; 1600MHz FSB, 6.0-MB L3 cache, 35 W) 701658-001 Intel Quad Core i7-3612QM 2.10-GHz processor (SC turbo up to 3.10-GHz, 1600MHz FSB, 6.0-MB L3 cache, 35 - HP ENVY m6-1184ca | HP ENVY m6 Notebook PC Maintenance and Service Guide - Page 36
an Intel processor in Japan 670290-001 32-GB solid-state drive (for use only on computer models equipped with an Intel processor) 686927-001 Service Cover Kit, includes: 686920-001 28 Chapter 3 Illustrated parts catalog - HP ENVY m6-1184ca | HP ENVY m6 Notebook PC Maintenance and Service Guide - Page 37
Item (24) (25) Component Spare part number Service cover (includes one captive screw, secured by an O-ring) Wireless module compartment cover (includes one captive screw, secured by an O-ring) Display assembly subcomponents Item (1) (2) (3) (4) - HP ENVY m6-1184ca | HP ENVY m6 Notebook PC Maintenance and Service Guide - Page 38
Item (5) (6) (7) Component Webcam/microphone module Display Hinge Kit (includes left and right hinges) Wireless Antenna Kit (includes left and right wireless antenna cables and transceivers) Display enclosure: In midnight black finish In natural finish Mass storage devices Spare part number - HP ENVY m6-1184ca | HP ENVY m6 Notebook PC Maintenance and Service Guide - Page 39
Item (2a) (2b) (3) (4) Description 320-GB, 5400-rpm, 9.5-mm Hard Drive Hardware Kit, includes: Hard drive connector cable Hard drive bracket Hard drive bracket screws (not illustrated) 32-GB solid-state drive (for use only on computer models equipped with an Intel processor) DVD±RW Double-Layer - HP ENVY m6-1184ca | HP ENVY m6 Notebook PC Maintenance and Service Guide - Page 40
adapter for use on all on computer models (PFC, 3-wire) 90-W HP Smart AC adapter for use on all on computer models (PFC, EM, 3-wire) 65-W HP Smart AC adapter for use on all computer models (non-PFC, 3-wire) 65-W HP Smart AC adapter for use only on computer models equipped with an - HP ENVY m6-1184ca | HP ENVY m6 Notebook PC Maintenance and Service Guide - Page 41
Sequential part number listing Spare part number Description 490371-001 Power cord for use on all computer models in North America (3-pin, black, 1.83-m) 490371-011 Power cord for use on all computer models in Australia (3-pin, black, 1.83-m) 490371-021 Power cord for use on all computer - HP ENVY m6-1184ca | HP ENVY m6 Notebook PC Maintenance and Service Guide - Page 42
Spare part number Description 634925-001 500-GB, 7200-rpm, 9.5-mm hard drive (does not include hard drive bracket, hard drive connector cable, or screws) NOTE: The hard drive bracket, hard drive connector cable, and screws are included in the Hard Drive Hardware Kit, spare part number 686907-001. - HP ENVY m6-1184ca | HP ENVY m6 Notebook PC Maintenance and Service Guide - Page 43
bezel and optical drive bracket) 686917-001 Power button board (includes cable) 686918-001 USB board 686919-001 TouchPad button board (includes cable) 686920-001 Service Cover Kit (includes service cover and wireless module compartment cover) Sequential part number listing 35 - HP ENVY m6-1184ca | HP ENVY m6 Notebook PC Maintenance and Service Guide - Page 44
Top cover in natural silver finish (includes TouchPad) 691415-001 Ralink RT5390R 802.11b/g/n 1×1 WiFi Adapter for use on all computer models 693710-001 65-W HP Smart AC adapter for use only on computer models equipped with an Intel processor (RC/V, EM, 3-wire) 693711-001 65 - HP ENVY m6-1184ca | HP ENVY m6 Notebook PC Maintenance and Service Guide - Page 45
Spare part number Description 698401-001 Keyboard in midnight black finish for use on all computer models in the United States (includes keyboard cable) 698401-031 Keyboard in midnight black finish for use on all computer models in the United Kingdom and Singapore (includes keyboard cable) - HP ENVY m6-1184ca | HP ENVY m6 Notebook PC Maintenance and Service Guide - Page 46
Spare part number Description 698402-261 Keyboard in natural silver finish for use only on computer models equipped with an Intel processor in Bulgaria (includes keyboard cable) 698402-281 Keyboard in natural silver finish for use only on computer models equipped with an Intel processor in - HP ENVY m6-1184ca | HP ENVY m6 Notebook PC Maintenance and Service Guide - Page 47
Spare part number Description 698404-041 Keyboard with backlight in natural silver finish for use only on computer models equipped with an Intel processor in Germany (includes backlight cable and keyboard cable) 698404-051 Keyboard with backlight in natural silver finish for use only on computer - HP ENVY m6-1184ca | HP ENVY m6 Notebook PC Maintenance and Service Guide - Page 48
Spare part number Description 713549-001 AMD A4-5150M 2.70-GHz processor (turbo up to 3.30-GHz; 1600-MHz FSB, 1.0-MB L2 cache, DDR3, dual core, 35 W; includes replacement thermal material) 713550-001 AMD A6-5350M 2.90-GHz processor (turbo up to 3.50-GHz; 1600-MHz FSB, 1.0-MB L2 cache, DDR3, dual - HP ENVY m6-1184ca | HP ENVY m6 Notebook PC Maintenance and Service Guide - Page 49
● Flat-bladed screwdriver ● Magnetic screwdriver ● Phillips P0 and P1 screwdrivers Service considerations The following sections include some of the considerations that you must keep in pressure only at the points designated in the maintenance instructions. Preliminary replacement requirements 41 - HP ENVY m6-1184ca | HP ENVY m6 Notebook PC Maintenance and Service Guide - Page 50
Cables and connectors CAUTION: When servicing the computer, be sure that cables are placed in their proper locations during the reassembly process. Improper cable placement can damage the computer. Cables must - HP ENVY m6-1184ca | HP ENVY m6 Notebook PC Maintenance and Service Guide - Page 51
Grounding guidelines Electrostatic discharge damage Electronic components are sensitive to electrostatic discharge (ESD). Circuitry design and structure determine the degree of sensitivity. Networks built into many integrated circuits provide some protection, but in many cases, ESD contains enough - HP ENVY m6-1184ca | HP ENVY m6 Notebook PC Maintenance and Service Guide - Page 52
. ● Use a wrist strap connected to a properly grounded work surface and use properly grounded tools and equipment. ● Use conductive field service tools, such as cutters, screwdrivers, and vacuums. ● When fixtures must directly contact dissipative surfaces, use fixtures made only of staticsafe - HP ENVY m6-1184ca | HP ENVY m6 Notebook PC Maintenance and Service Guide - Page 53
with ground cords of one megohm resistance ● Static-dissipative tables or floor mats with hard ties to the ground ● Field service kits ● Static awareness labels ● Material-handling packages ● Nonconductive plastic bags, tubes, or boxes ● Metal tote boxes ● Electrostatic voltage levels and - HP ENVY m6-1184ca | HP ENVY m6 Notebook PC Maintenance and Service Guide - Page 54
, provide the computer serial number and model number provided on the service tag. It is necessary to remove the battery to obtain these numbers. See Battery on page 47 for battery removal instructions. Item (1) (2) (3) Component Product name Serial number (s/n) Part number/Product number - HP ENVY m6-1184ca | HP ENVY m6 Notebook PC Maintenance and Service Guide - Page 55
Description This number describes the duration of the warranty period for the computer. This is the alphanumeric identifier used to locate documents, drivers, and support for the computer. Battery Description 9-cell, 100-Wh, 3.0-Ah, Li-ion battery 6-cell, 62-Wh, 2.8-Ah, Li-ion battery Spare part - HP ENVY m6-1184ca | HP ENVY m6 Notebook PC Maintenance and Service Guide - Page 56
the battery (see Battery on page 47). Remove the hard drive: 1. Loosen the captive screw (1) that secures the service cover to the computer. 2. Slide the battery release latch (2) to release the service cover. (The service cover releases (3) forward.) 48 Chapter 4 Removal and replacement procedures - HP ENVY m6-1184ca | HP ENVY m6 Notebook PC Maintenance and Service Guide - Page 57
cover (4) by lifting it straight up. The service cover is available in the Service Cover Kit, spare part number 686920-001. 4. Disconnect the hard drive connector cable (1) from the system board, and then release the cable from the space - HP ENVY m6-1184ca | HP ENVY m6 Notebook PC Maintenance and Service Guide - Page 58
7. 7. If it is necessary to disassemble the hard drive, perform the following steps: a. Disconnect the hard drive connector cable (1) from the hard drive. b. Remove the four Phillips PM3.0×3.0 screws (2) that secure the hard drive bracket to the hard drive. c. Remove the hard drive bracket (3) from - HP ENVY m6-1184ca | HP ENVY m6 Notebook PC Maintenance and Service Guide - Page 59
the power cord from the computer. 3. Disconnect all external devices from the computer. 4. Remove the battery (see Battery on page 47). 5. Remove the service cover (see Hard drive on page 48). Remove the RTC battery: 1. Disconnect the RTC battery cable (1) from the system board. 2. Detach the RTC - HP ENVY m6-1184ca | HP ENVY m6 Notebook PC Maintenance and Service Guide - Page 60
computer. 4. Remove the battery (see Battery on page 47). 5. Remove the service cover (see Hard drive on page 48). Remove the optical drive: 1. that secures the optical drive the computer. 2. Use a flat-blade screw driver or similar tool to press on the optical drive bracket tab (2) to release - HP ENVY m6-1184ca | HP ENVY m6 Notebook PC Maintenance and Service Guide - Page 61
to replace the optical drive bezel, use a thin tool or an unbent paper clip (1) to release the optical drive tray. 5. Use a flat-blade screw driver or similar tool to press on the optical drive bezel tab (2), and then release the left side of the optical drive bezel (3). Component replacement - HP ENVY m6-1184ca | HP ENVY m6 Notebook PC Maintenance and Service Guide - Page 62
6. Remove the optical drive bezel (4). 7. If it is necessary to replace the optical drive bracket, position the optical drive with the rear panel toward you. 8. Remove the two Phillips PM2.0×3.3 screws (1) that secure the optical drive bracket to the optical drive. 9. Remove the optical drive - HP ENVY m6-1184ca | HP ENVY m6 Notebook PC Maintenance and Service Guide - Page 63
the power cord from the computer. 3. Disconnect all external devices from the computer. 4. Remove the battery (see Battery on page 47). 5. Remove the service cover (see Hard drive on page 48). Remove the memory module: 1. Spread the retaining tabs (1) on each side of the memory module slot to - HP ENVY m6-1184ca | HP ENVY m6 Notebook PC Maintenance and Service Guide - Page 64
Keyboard For use in country/region Spare part number For use in country/region Spare part number Keyboard with backlight in midnight black finish (includes backlight cable and keyboard cable): For use on all computer models in Latin America 698403-161 For use on all computer models in - HP ENVY m6-1184ca | HP ENVY m6 Notebook PC Maintenance and Service Guide - Page 65
by unplugging the power cord from the computer. 3. Disconnect all external devices from the computer. 4. Remove the battery (see Battery on page 47). 5. Remove the service cover (see Hard drive on page 48). Component replacement procedures 57 - HP ENVY m6-1184ca | HP ENVY m6 Notebook PC Maintenance and Service Guide - Page 66
.5×10.0 screws that secure the keyboard to the computer. 2. Rest and secure the computer on its right side. 3. Partially open the computer. 4. Insert a screw driver or similar thin tool into the keyboard release holes, and then press on the back of the keyboard until the keyboard disengages from the - HP ENVY m6-1184ca | HP ENVY m6 Notebook PC Maintenance and Service Guide - Page 67
6. Lift the rear edge of the keyboard (1), and then swing the keyboard up and forward (2) until it rests at an angle. 7. Lift the left side of the keyboard (1) until the keyboard cable and the keyboard backlight cable are accessible. NOTE: The keyboard backlight cable is present on select models - HP ENVY m6-1184ca | HP ENVY m6 Notebook PC Maintenance and Service Guide - Page 68
10. Remove the keyboard (6). Reverse this procedure to install the keyboard. 60 Chapter 4 Removal and replacement procedures - HP ENVY m6-1184ca | HP ENVY m6 Notebook PC Maintenance and Service Guide - Page 69
message, remove the module to restore device functionality, and then contact technical support. Before removing the WLAN module, follow these steps: 1. Turn off the . 4. Remove the battery (see Battery on page 47). 5. Remove the service cover (see Hard drive on page 48). Remove the WLAN module: 1. - HP ENVY m6-1184ca | HP ENVY m6 Notebook PC Maintenance and Service Guide - Page 70
the wireless module compartment cover (3) by sliding it away from the computer at an angle. The wireless module compartment cover is available in the Service Cover Kit, spare part number 686920-001. 4. Disconnect the WLAN antenna cables (1) from the terminals on the WLAN module. NOTE: The #1 WLAN - HP ENVY m6-1184ca | HP ENVY m6 Notebook PC Maintenance and Service Guide - Page 71
6. Remove the WLAN module by pulling the module away from the slot at an angle (3). NOTE: If the WLAN antennas are not connected to the terminals on the WLAN module, the protective sleeves must be installed on the antenna connectors, as shown in the following illustration. Reverse this procedure to - HP ENVY m6-1184ca | HP ENVY m6 Notebook PC Maintenance and Service Guide - Page 72
the power cord from the computer. 3. Disconnect all external devices from the computer. 4. Remove the battery (see Battery on page 47). 5. Remove the service cover (see Hard drive on page 48). 6. Remove the wireless module compartment cover (see WLAN module on page 61). Remove the solid-state drive - HP ENVY m6-1184ca | HP ENVY m6 Notebook PC Maintenance and Service Guide - Page 73
Top cover NOTE: The top cover spare part kit includes a TouchPad. Description In midnight black finish In natural silver finish Spare part number 686931-001 690232-001 Before removing the top cover, follow these steps: 1. Turn off the computer. If you are unsure whether the computer is off or in - HP ENVY m6-1184ca | HP ENVY m6 Notebook PC Maintenance and Service Guide - Page 74
Remove the top cover: 1. Remove the ten Phillips PM2.5×10.0 screws that secure the top cover to the computer. 2. Remove the three Phillips PM2.0×2.0 broad head screws that secure the top cover to the computer. 3. Turn the computer right side up, with the front toward you. 4. Open the computer. 66 - HP ENVY m6-1184ca | HP ENVY m6 Notebook PC Maintenance and Service Guide - Page 75
5. Disconnect the following cables from the system board: (1) Power button board ZIF cable (2) TouchPad button board ZIF cable (3) Fingerprint reader board ZIF cable (4) Right speaker cable 6. Remove the four Phillips PM2.5×5.0 screws that secure the top cover to the computer. Component replacement - HP ENVY m6-1184ca | HP ENVY m6 Notebook PC Maintenance and Service Guide - Page 76
damaged. CAUTION: When removing the top cover, make sure the thin plastic edges (5) of the base enclosure around the optical drive bay are adequately supported. The base enclosure can be damaged when removing the top cover if precautions are not taken. Reverse this procedure to install the top cover - HP ENVY m6-1184ca | HP ENVY m6 Notebook PC Maintenance and Service Guide - Page 77
Power button board Description Power button board (includes cable) Spare part number 686917-001 Before removing the power button board, follow these steps: 1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through - HP ENVY m6-1184ca | HP ENVY m6 Notebook PC Maintenance and Service Guide - Page 78
4. Remove the power button board (2), making sure to route the power button board cable (3) through the opening in the top cover (4). Reverse this procedure to install the power button board. Fingerprint reader board Description Fingerprint reader board (includes bracket and cable) Spare part - HP ENVY m6-1184ca | HP ENVY m6 Notebook PC Maintenance and Service Guide - Page 79
3. Detach the fingerprint reader board cable (2) from the top cover. (The fingerprint reader board cable is attached to the top cover with double-sided tape.) 4. Remove the Phillips PM2.5×3.5 screw (1) that secures the fingerprint reader board and bracket to the top cover. 5. Lift the front edge of - HP ENVY m6-1184ca | HP ENVY m6 Notebook PC Maintenance and Service Guide - Page 80
TouchPad button board Description TouchPad button board (includes TouchPad button board cable and TouchPad cable) Spare part number 686919-001 Before removing the TouchPad button board, follow these steps: 1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, - HP ENVY m6-1184ca | HP ENVY m6 Notebook PC Maintenance and Service Guide - Page 81
4. Remove the TouchPad button board (3). Reverse this procedure to install the TouchPad button board. Fan Description Fan (includes cable) Spare part number 686901-001 NOTE: To properly ventilate the computer, allow at least a 7.6-cm (3-inch) clearance on the left side and rear panel of the - HP ENVY m6-1184ca | HP ENVY m6 Notebook PC Maintenance and Service Guide - Page 82
c. Keyboard (see Keyboard on page 56) d. Top cover (see Top cover on page 65) Remove the fan: 1. Disconnect the fan cable (1) from the system board. 2. Remove the two Phillips PM2.5×5.0 screws (2) that secure the fan to the base enclosure. 3. Remove the fan (3). Reverse this procedure to install the - HP ENVY m6-1184ca | HP ENVY m6 Notebook PC Maintenance and Service Guide - Page 83
System board NOTE: The system board spare part kit includes replacement thermal material. Description Spare part number For use only on computer models equipped with an AMD processor, a graphics subsystem with discrete memory, and the Windows 8 Professional operating system 702177-601 For use - HP ENVY m6-1184ca | HP ENVY m6 Notebook PC Maintenance and Service Guide - Page 84
NOTE: When replacing the system board, be sure that the following components are removed from the defective system board and installed on the replacement system board: ● Memory module (see Memory module on page 55) ● Heat sink (see Heat sink on page 78) ● Processor (see Processor on page 81) Remove - HP ENVY m6-1184ca | HP ENVY m6 Notebook PC Maintenance and Service Guide - Page 85
4. Remove the two Phillips PM2.0×3.0 screws that secure the USB board to the system board. 5. Turn the computer right side up, with the front toward you. 6. Open the computer. 7. Disconnect the following cables from the system board: (1) Display panel cable (2) Left speaker cable (3) Optical drive - HP ENVY m6-1184ca | HP ENVY m6 Notebook PC Maintenance and Service Guide - Page 86
9. Lift the right side of the system board (2) until it rests at an angle. 10. Remove the system board (3) by sliding it up and to the right at an angle. Reverse this procedure to install the system board. Heat sink NOTE: The heat sink spare part kit includes replacement thermal material. - HP ENVY m6-1184ca | HP ENVY m6 Notebook PC Maintenance and Service Guide - Page 87
3. Disconnect all external devices from the computer. 4. Remove the battery (see Battery on page 47), and then remove the following components: a. Hard drive (see Hard drive on page 48) b. Optical drive (see Optical drive on page 52) c. Keyboard (see Keyboard on page 56) d. Top cover (see Top cover - HP ENVY m6-1184ca | HP ENVY m6 Notebook PC Maintenance and Service Guide - Page 88
material locations on a computer model equipped with a graphics subsystem with discrete memory. ● Thermal paste is used on the processor (1) and the heat sink section (2) that services it ● Thermal paste is used on the graphics subsystem chip (3) and the heat sink section (4) that - HP ENVY m6-1184ca | HP ENVY m6 Notebook PC Maintenance and Service Guide - Page 89
model equipped with a graphics subsystem with discrete memory. Thermal paste is used on the processor (1) and the heat sink section (2) that services it. Reverse this procedure to install the heat sink. Processor NOTE: The processor spare part kit includes replacement thermal material. Description - HP ENVY m6-1184ca | HP ENVY m6 Notebook PC Maintenance and Service Guide - Page 90
page 73) f. System board (see System board on page 75) g. Heat sink (see Heat sink on page 78) Remove the processor: 1. Use a flat-bladed screw driver (1) to turn the processor locking screw one-half turn counterclockwise, until you hear a click. 82 Chapter 4 Removal and replacement procedures - HP ENVY m6-1184ca | HP ENVY m6 Notebook PC Maintenance and Service Guide - Page 91
2. Lift the processor (2) straight up, and remove it. NOTE: The gold triangle (3) on the processor must be aligned with the triangle icon embossed on the processor socket when you install the processor. Reverse this procedure to install the processor. Optical drive connector board Description - HP ENVY m6-1184ca | HP ENVY m6 Notebook PC Maintenance and Service Guide - Page 92
Remove the optical drive connector board: 1. Release the ZIF connector to which the optical drive connector board cable is attached, and then disconnect the optical drive connector board cable (1) from the system board. 2. Remove the two Phillips PM2.5×3.5 screws (2) that secure the optical drive - HP ENVY m6-1184ca | HP ENVY m6 Notebook PC Maintenance and Service Guide - Page 93
d. Top cover (see Top cover on page 65) e. Fan (see Fan on page 73) Remove the speakers: 1. Remove the three Phillips PM2.0×2.0 broad head screws (1) that secure the speakers to the base enclosure. 2. Remove the speakers (2) from the base enclosure. NOTE: The speakers includes four rubber isolators - HP ENVY m6-1184ca | HP ENVY m6 Notebook PC Maintenance and Service Guide - Page 94
USB board Description USB board Spare part number 686918-001 Before removing the USB board, follow these steps: 1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Disconnect the - HP ENVY m6-1184ca | HP ENVY m6 Notebook PC Maintenance and Service Guide - Page 95
Reverse this procedure to install the USB board. Subwoofer Description Subwoofer (includes cables and 2 rubber isolators) Spare part number 686926-001 Before removing the subwoofer, follow these steps: 1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn - HP ENVY m6-1184ca | HP ENVY m6 Notebook PC Maintenance and Service Guide - Page 96
2. Remove the subwoofer (2) from the base enclosure. NOTE: The subwoofer includes two rubber isolators (3). These isolators are crucial to the performance of the subwoofer. Reverse this procedure to install the subwoofer. Power connector cable Description Power connector cable (includes bracket) - HP ENVY m6-1184ca | HP ENVY m6 Notebook PC Maintenance and Service Guide - Page 97
e. Speakers (see Speakers on page 84) f. USB board (see USB board on page 86) Remove the power connector cable: 1. Release the power connector cable (1) from the clips and routing channel built into the base enclosure. 2. Remove the two Phillips PM2.5×5.0 screws (2) that secure the power connector - HP ENVY m6-1184ca | HP ENVY m6 Notebook PC Maintenance and Service Guide - Page 98
Display assembly NOTE: The display assembly is spared at the subcomponent level only. For more display assembly spare part information, see the individual removal subsections. Before removing the display assembly, follow these steps: 1. Turn off the computer. If you are unsure whether the computer - HP ENVY m6-1184ca | HP ENVY m6 Notebook PC Maintenance and Service Guide - Page 99
the wireless antenna cables from the clips (3) and routing channel built into the base enclosure. CAUTION: Support the display assembly when removing the following screws. Failure to support the display assembly can result in damage to the display assembly and other computer components. 9. Remove - HP ENVY m6-1184ca | HP ENVY m6 Notebook PC Maintenance and Service Guide - Page 100
10. Remove the display assembly (2). 11. If it is necessary to replace the display bezel or any of the display assembly subcomponents: a. Flex the inside edges of the bottom edge (1), the left and right sides (2), and the top edge (3) of the display bezel until the bezel disengages from the display - HP ENVY m6-1184ca | HP ENVY m6 Notebook PC Maintenance and Service Guide - Page 101
of the display panel (1), and then swing it up and forward until it rests upside down in front of the display enclosure. d. Release the adhesive support strip (2) that secures the display panel cable to the display panel. Component replacement procedures 93 - HP ENVY m6-1184ca | HP ENVY m6 Notebook PC Maintenance and Service Guide - Page 102
e. Disconnect the display panel cable (3) from the display panel. f. Remove the display panel. The display panel is available using spare part number 686921-001. 13. If it is necessary to replace the webcam/microphone module: a. Disconnect the webcam/microphone module cable (1) from the webcam/ - HP ENVY m6-1184ca | HP ENVY m6 Notebook PC Maintenance and Service Guide - Page 103
b. Detach the webcam/microphone module (2) from the display enclosure. (The webcam/ microphone module is attached to the display enclosure with double-sided tape.) c. Remove the webcam/microphone module. The webcam/microphone module is available using spare part number 686587-001. 14. If it is - HP ENVY m6-1184ca | HP ENVY m6 Notebook PC Maintenance and Service Guide - Page 104
b. Remove the display hinges (2). The display hinges are available using spare part number 686913-001. 16. If it is necessary to replace the wireless antenna cables and transceivers: a. Release the wireless antenna cables from the clips (1) and routing channel built into the display enclosure. b. - HP ENVY m6-1184ca | HP ENVY m6 Notebook PC Maintenance and Service Guide - Page 105
c. Remove the wireless antenna cables and transceivers (3). The wireless antenna cables and transceivers are available using spare part number 686894-001. Reverse this procedure to reassemble and install the display assembly. Component replacement procedures 97 - HP ENVY m6-1184ca | HP ENVY m6 Notebook PC Maintenance and Service Guide - Page 106
of the BIOS may be available on the HP website. Most BIOS updates on the HP website are packaged in compressed files called SoftPaqs. Some download packages contain a file named Readme.txt, which contains information regarding installing and troubleshooting the file. Determining the BIOS version To - HP ENVY m6-1184ca | HP ENVY m6 Notebook PC Maintenance and Service Guide - Page 107
, or disconnect any device, cable, or cord. 1. From the Start screen, select the HP Support Assistant app. 2. Select Updates and tune-ups, and then select Check for HP updates now. 3. Follow the on-screen instructions. 4. At the download area, follow these steps: a. Identify the most recent BIOS - HP ENVY m6-1184ca | HP ENVY m6 Notebook PC Maintenance and Service Guide - Page 108
or restart the computer, quickly press esc, and then press f2. 2. Click the diagnostic test you want to run, and then follow the on-screen instructions. NOTE: If you need to stop a diagnostic test while it is running, press esc. 100 Chapter 5 Using Setup Utility (BIOS) and System Diagnostics - HP ENVY m6-1184ca | HP ENVY m6 Notebook PC Maintenance and Service Guide - Page 109
6 Specifications Computer specifications Metric U.S. Dimensions Width 37.95 cm 14.94 in Depth 25.07 cm 9.87 in Height (front to back) 2.21 to 2.65 cm 0.87 to 1.04 in Weight 2.40 kg 5.28 lb Input power Operating voltage and current Operating voltage and current 18.5 V dc @ 3.5 A - - HP ENVY m6-1184ca | HP ENVY m6 Notebook PC Maintenance and Service Guide - Page 110
15.6-inch WGA display specifications Dimensions Height Width Diagonal Number of colors Contrast ratio Brightness Pixel resolution Pitch Format Configuration Backlight Character display Total power consumption Viewing angle Metric U.S. 19.6 cm 34.7 cm 39.8 cm up to 16.8 million 200:1 (typical) - HP ENVY m6-1184ca | HP ENVY m6 Notebook PC Maintenance and Service Guide - Page 111
is less. **1 GB = 1 billion bytes when referring to hard drive storage capacity. Actual accessible capacity is less. NOTE: Certain restrictions and exclusions apply. Contact technical support for details. Hard drive specifications 103 - HP ENVY m6-1184ca | HP ENVY m6 Notebook PC Maintenance and Service Guide - Page 112
NOTE: This guide describes an Support. Creating recovery media and backups Recovery after a system failure is only as good as your most recent backup. 1. After you successfully set up the computer, create HP Recovery media. This step creates a backup of the HP hardware-related drivers and software - HP ENVY m6-1184ca | HP ENVY m6 Notebook PC Maintenance and Service Guide - Page 113
software update, security scanning, or system diagnostics). You can also manually create a system restore point at any time. For more your computer from the HP website. For U.S. support, go to http://www.hp.com/go/contactHP. For worldwide support, go to http://welcome.hp.com/country/us/en/ - HP ENVY m6-1184ca | HP ENVY m6 Notebook PC Maintenance and Service Guide - Page 114
Support. ● If you need to correct a problem with a preinstalled application or driver, use the Drivers and Applications Reinstall option of HP Recovery Manager to reinstall the individual application or driver maintenance events. Even if you did not manually create a restore point, you can choose to - HP ENVY m6-1184ca | HP ENVY m6 Notebook PC Maintenance and Service Guide - Page 115
through the Drivers and Applications Reinstall option in HP Recovery Manager. For more information, see Recovering using HP Recovery Manager See Help and Support for instructions on reinstalling traditional applications. From the Start screen, type h, and then select Help and Support. NOTE: You may - HP ENVY m6-1184ca | HP ENVY m6 Notebook PC Maintenance and Service Guide - Page 116
Troubleshoot from the boot options menu. 3. Select Reset your PC, and follow the on-screen instructions. instructions. Recovering using HP Recovery Manager HP Recovery Manager software allows you to recover the computer to its original factory state. Using the HP hardware-related drivers and software, - HP ENVY m6-1184ca | HP ENVY m6 Notebook PC Maintenance and Service Guide - Page 117
working. To start HP Recovery Manager from the HP Recovery partition: 1. Press f11 while the computer boots. - or - Press and hold f11 as you press the power button. 2. Select Troubleshoot from the boot options menu. 3. Select HP Recovery Manager, and follow the on-screen instructions. Restore and - HP ENVY m6-1184ca | HP ENVY m6 Notebook PC Maintenance and Service Guide - Page 118
, change the computer boot order. See Changing the computer boot order on page 110. 3. Follow the on-screen instructions. Changing the computer boot order If computer does not restart in HP Recovery Manager, you can change the computer boot order, which is the order of devices listed in BIOS where - HP ENVY m6-1184ca | HP ENVY m6 Notebook PC Maintenance and Service Guide - Page 119
8 Power cord set requirements The wide-range input feature of the computer permits it to operate from any line voltage from 100 to 120 volts AC, or from 220 to 240 volts AC. The 3-conductor power cord set included with the computer meets the requirements for use in the country or region where the - HP ENVY m6-1184ca | HP ENVY m6 Notebook PC Maintenance and Service Guide - Page 120
Requirements for specific countries and regions Country/region Accredited agency Applicable note number Australia EANSW 1 Austria OVE 1 Belgium CEBC 1 Canada CSA 2 Denmark DEMKO 1 Finland FIMKO 1 France UTE 1 Germany VDE 1 Italy IMQ 1 Japan METI 3 The Netherlands - HP ENVY m6-1184ca | HP ENVY m6 Notebook PC Maintenance and Service Guide - Page 121
dispose of the battery in general household waste. Follow the local laws and regulations in your area for battery disposal. HP encourages customers to recycle used electronic hardware, HP original print cartridges, and rechargeable batteries. For more information about recycling programs, see the - HP ENVY m6-1184ca | HP ENVY m6 Notebook PC Maintenance and Service Guide - Page 122
release latch 19 bottom components 19 button component 12 buttons optical drive eject 18 power 12 TouchPad 15 TouchPad on/off 15 C cables, service considerations 42 caps lock light 14 chipset, product description 2 components bottom 19 button 12 display 11 fingerprint reader 12 front 16 keys 13 - HP ENVY m6-1184ca | HP ENVY m6 Notebook PC Maintenance and Service Guide - Page 123
board removal 83 spare part number 26, 35, 83 optical drive eject button 18 optical drive light 18 P packaging guidelines 44 plastic parts, service considerations 41 pointing device, product description 8 ports external monitor 17 HDMI 17 monitor 17 product description 7 USB 17, 18 power button 12 - HP ENVY m6-1184ca | HP ENVY m6 Notebook PC Maintenance and Service Guide - Page 124
memory module 4 microphone 5 operating system 9 optical drive 5 pointing device 8 ports 7 power requirements 8 processors 1 product name 1 security 8 serviceability 9 solid-state drive 5 video 5 wireless 6 product name 1, 46 product number 46 R removal/replacement preliminaries 41 procedures 46 - HP ENVY m6-1184ca | HP ENVY m6 Notebook PC Maintenance and Service Guide - Page 125
HP ENVY m6 Notebook PC
Maintenance and Service Guide
IMPORTANT! This document is intended for HP
authorized service providers only.