HP ENVY x2 - 13t-j000 HP ENVY x2 (model numbers 13- j000 through 13-j099) Main
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- HP ENVY x2 - 13t-j000 | HP ENVY x2 (model numbers 13- j000 through 13-j099) Main - Page 1
HP ENVY x2 (model numbers 13j000 through 13-j099) Maintenance and Service Guide IMPORTANT! This document is intended for HP authorized service providers only. - HP ENVY x2 - 13t-j000 | HP ENVY x2 (model numbers 13- j000 through 13-j099) Main - Page 2
such products and services. Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors or omissions contained herein. First Edition: September 2014 Document Part Number: 780904-001 Product notice This guide describes features - HP ENVY x2 - 13t-j000 | HP ENVY x2 (model numbers 13- j000 through 13-j099) Main - Page 3
Safety warning notice WARNING! To reduce the possibility of heat-related injuries or of overheating the device, do not place the device directly on your lap or obstruct the device air vents. Use the device only on a hard, flat surface. Do not allow another hard surface, such as an adjoining optional - HP ENVY x2 - 13t-j000 | HP ENVY x2 (model numbers 13- j000 through 13-j099) Main - Page 4
iv Safety warning notice - HP ENVY x2 - 13t-j000 | HP ENVY x2 (model numbers 13- j000 through 13-j099) Main - Page 5
...10 Miscellaneous parts ...12 Sequential part number listing ...14 4 Removal and replacement preliminary requirements 17 Tools required ...17 Service considerations ...17 Plastic parts ...17 Cables and connectors ...18 Drive handling ...18 Grounding guidelines ...18 Electrostatic discharge damage - HP ENVY x2 - 13t-j000 | HP ENVY x2 (model numbers 13- j000 through 13-j099) Main - Page 6
button board ...32 Vibrator module ...33 Connector board ...34 System board ...36 Display panel cable ...39 6 Using Setup Utility (BIOS) and HP PC Hardware Diagnostics (UEFI 41 Starting Setup Utility (BIOS) ...41 Updating the BIOS ...41 Determining the BIOS version 41 Downloading a BIOS update - HP ENVY x2 - 13t-j000 | HP ENVY x2 (model numbers 13- j000 through 13-j099) Main - Page 7
Product Name Processor Chipset Graphics Panel Memory Storage Audio and video Sensors Description HP ENVY x2 ● Intel® Core® M-5Y71 1.20-GHz (SC turbo up to HD graphics 5300, 2D/3D graphics Supports HD playback, streaming, and recording @ 1080p, 30fps Support DirectX11 13.3-in, AntiGlare (AG, 1920× - HP ENVY x2 - 13t-j000 | HP ENVY x2 (model numbers 13- j000 through 13-j099) Main - Page 8
● Rotate ● 2-finger click ● 3-finger flick Taps enabled as default Clickpad with image sensor Support for Windows 8 Modern Trackpad Gestures Support for a 2-cell, 33-WHr, 4.58-AHr, Li-ion battery Support for a 45-W HP Smart AC adapter (non-PFC, RC, 4.5-mm) AC adapter Preinstalled: Microsoft® Windows - HP ENVY x2 - 13t-j000 | HP ENVY x2 (model numbers 13- j000 through 13-j099) Main - Page 9
2 External component identification Finding your hardware and software information Locating hardware To find out what hardware is installed on your tablet: 1. From the Start screen, type control panel, and then select Control Panel. 2. Select System and Security, select System, and then click Device - HP ENVY x2 - 13t-j000 | HP ENVY x2 (model numbers 13- j000 through 13-j099) Main - Page 10
Display Item Component (1) Speakers (2) (2) Internal microphones (2) (3) Webcam light (4) Webcam (5) Magnetic pen holder (6) Windows button Description Produce sound. Record sound. On: The webcam is in use. Records video and captures photographs. Some models allow you to video - HP ENVY x2 - 13t-j000 | HP ENVY x2 (model numbers 13- j000 through 13-j099) Main - Page 11
Top Item Component (1) Power button Bottom Item Component (1) Docking port Description ● When the tablet is off, press the button to turn on the tablet. ● When the tablet is on, press the button briefly to initiate Sleep. ● When the tablet is in the Sleep state, press the button briefly to - HP ENVY x2 - 13t-j000 | HP ENVY x2 (model numbers 13- j000 through 13-j099) Main - Page 12
. For wireless regulatory notices, see the section of the Regulatory, Safety, and Environmental Notices that applies to your country or region. To access this guide, from the Start screen, type support, and then select the HP Support Assistant app. 6 Chapter 2 External component identification - HP ENVY x2 - 13t-j000 | HP ENVY x2 (model numbers 13- j000 through 13-j099) Main - Page 13
a headset. For additional safety information, refer to the Regulatory, Safety, and Environmental Notices. To access this guide, from the Start screen, type support, and then select the HP Support Assistant app. NOTE: When a device is connected to the jack, the tablet speakers are disabled. NOTE: Be - HP ENVY x2 - 13t-j000 | HP ENVY x2 (model numbers 13- j000 through 13-j099) Main - Page 14
Right side Item Component (1) Magnetic pen holder (2) Memory card reader (3) USB 3.0 port (4) HDMI port Description Holds the digitizer pen (select models only) magnetically to the tablet. Reads optional memory cards that store, manage, share, or access information. To insert a card: Hold - HP ENVY x2 - 13t-j000 | HP ENVY x2 (model numbers 13- j000 through 13-j099) Main - Page 15
improves and changes product parts. For complete and current information on supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then follow the on-screen instructions. Locating the model number, part number, serial number, and warranty information - HP ENVY x2 - 13t-j000 | HP ENVY x2 (model numbers 13- j000 through 13-j099) Main - Page 16
Computer major components Item Description (1) Recess cover (2) Back cover (3) Stand (4) Stand hinges (2) (5) Stand hinge covers (2) (6) Battery (2-cell, 33-WHr, 4.58-AHr, Li-ion; includes cable): (7) Power button board (includes cable and double-sided adhesive) (8) Vibrator module - HP ENVY x2 - 13t-j000 | HP ENVY x2 (model numbers 13- j000 through 13-j099) Main - Page 17
Item Description Spare part number Intel Dual Band Wireless-AC 7265 802.11 ac 2×2 WiFi + Bluetooth 4.0 Combo Adapter 756751-005 Intel Dual Band Wireless-AC 3160 802.11 ac 1×1 WiFi + Bluetooth 4.0 Combo Adapter 784644-005 (10) Solid-state drive, M2, SATA-3, TLC 512 GB 787264-001 256 GB - HP ENVY x2 - 13t-j000 | HP ENVY x2 (model numbers 13- j000 through 13-j099) Main - Page 18
port board (includes cables) 787268-001 (13) Display panel cable (includes adhesive support strip) 787261-001 (14) Connector board 13.3-in, AG, FHD, TouchScreen display assembly 787271-001 13.3-in, AG, HD, TouchScreen display assembly 787272-001 Miscellaneous parts Description 45-W HP - HP ENVY x2 - 13t-j000 | HP ENVY x2 (model numbers 13- j000 through 13-j099) Main - Page 19
-BG1 796692-031 796692-001 773175-001 755530-011 755530-081 755530-021 755530-001 755530-111 755530-031 539614-001 787275-001 Miscellaneous parts 13 - HP ENVY x2 - 13t-j000 | HP ENVY x2 (model numbers 13- j000 through 13-j099) Main - Page 20
Description RJ45-to-USB adapter HDMI-to-VGA adapter 45-W HP Smart AC adapter (non-PFC, RC, 4.5-mm) Power cord Cable Kit Back cover Display panel cable (includes adhesive support strip) Recess cover Solid-state drive, 512-GB cables and transceivers) Display assembly (13.3-in, AG, HD, TouchScreen; - HP ENVY x2 - 13t-j000 | HP ENVY x2 (model numbers 13- j000 through 13-j099) Main - Page 21
Spare part number 787278-501 787279-001 787279-501 787280-001 787280-501 787281-001 787281-501 787286-001 787287-001 787288-001 796692-001 796692-031 796692-041 796692-051 796692-071 796692-171 796692-B31 796692-BG1 796692-DB1 796692-DH1 796693-001 Description System board equipped with an Intel - HP ENVY x2 - 13t-j000 | HP ENVY x2 (model numbers 13- j000 through 13-j099) Main - Page 22
Spare part number 796693-031 796693-041 796693-051 796693-071 796693-171 796693-B31 796693-BG1 796693-DB1 796693-DH1 796694-001 796714-001 796714-501 796715-001 796715-501 796716-001 796716-501 796717-001 796717-501 Description Keyboard base with backlight and TouchPad in biscotti tan finish for - HP ENVY x2 - 13t-j000 | HP ENVY x2 (model numbers 13- j000 through 13-j099) Main - Page 23
procedures: ● Flat-bladed screw driver ● Magnetic screw driver ● Phillips P0 screw driver Service considerations The following sections include some of the considerations that you must keep in mind parts. Apply pressure only at the points designated in the maintenance instructions. Tools required 17 - HP ENVY x2 - 13t-j000 | HP ENVY x2 (model numbers 13- j000 through 13-j099) Main - Page 24
Cables and connectors CAUTION: When servicing the tablet, be sure that cables are placed in their proper locations during the reassembly process. Improper cable placement can damage the tablet. Cables must - HP ENVY x2 - 13t-j000 | HP ENVY x2 (model numbers 13- j000 through 13-j099) Main - Page 25
CAUTION: To prevent damage to the tablet when you are removing or installing internal components, observe these precautions: Keep components in their electrostatic-safe containers until you are ready to install them. Before touching an electronic component, discharge static electricity by using the - HP ENVY x2 - 13t-j000 | HP ENVY x2 (model numbers 13- j000 through 13-j099) Main - Page 26
material. ● Use a wrist strap connected to a properly grounded work surface and use properly grounded tools and equipment. ● Use conductive field service tools, such as cutters, screw drivers, and vacuums. ● When fixtures must directly contact dissipative surfaces, use fixtures made only of - HP ENVY x2 - 13t-j000 | HP ENVY x2 (model numbers 13- j000 through 13-j099) Main - Page 27
with ground cords of one megohm resistance ● Static-dissipative tables or floor mats with hard ties to the ground ● Field service kits ● Static awareness labels ● Material-handling packages ● Nonconductive plastic bags, tubes, or boxes ● Metal tote boxes ● Electrostatic voltage levels and - HP ENVY x2 - 13t-j000 | HP ENVY x2 (model numbers 13- j000 through 13-j099) Main - Page 28
information on supported parts for your tablet, go to http://partsurfer.hp.com, select your country or region, and then follow the on-screen instructions. Component replacement procedures There are as many as 46 screws that must be removed, replaced, and/or loosened when servicing the tablet - HP ENVY x2 - 13t-j000 | HP ENVY x2 (model numbers 13- j000 through 13-j099) Main - Page 29
5. Remove the two Phillips PM1.9×3.7 screws (4) that secure the back cover to the tablet. 6. Release the tablet stand (1) to the upright position. 7. Remove the five Phillips PM1.9×3.7 screws (2) that secure the back cover to the tablet. 8. Remove the back cover (3). Component replacement procedures - HP ENVY x2 - 13t-j000 | HP ENVY x2 (model numbers 13- j000 through 13-j099) Main - Page 30
Reverse this procedure to install the back cover. Stand Description Stand Spare part number 796694-001 Before removing the stand, follow these steps: 1. Turn off the tablet. If you are unsure whether the tablet is off or in Hibernation, turn the tablet on, and then shut it down through the - HP ENVY x2 - 13t-j000 | HP ENVY x2 (model numbers 13- j000 through 13-j099) Main - Page 31
5. Remove the hinge covers (2) and the hinges (3). The hinge covers are available using spare part number 787286-001. The hinges are available using spare part number 787265-001. Reverse this procedure to reassemble and install the stand. Battery Description 2-cell, 33-WHr, 4.58-AHr, Li-ion Spare - HP ENVY x2 - 13t-j000 | HP ENVY x2 (model numbers 13- j000 through 13-j099) Main - Page 32
4. Remove the battery (4). Reverse this procedure to install the battery. Speakers Description Speakers (includes left and right speakers and cables) Spare part number 787276-001 Before removing the speakers, follow these steps: 1. Turn off the tablet. If you are unsure whether the tablet is off - HP ENVY x2 - 13t-j000 | HP ENVY x2 (model numbers 13- j000 through 13-j099) Main - Page 33
3. Remove the speakers (3). Reverse this procedure to install the speakers. Power button board Description Power button board (includes cable and double-sided adhesive) Spare part number 787266-001 Before removing the power button board, follow these steps: 1. Shut down the computer. If you are - HP ENVY x2 - 13t-j000 | HP ENVY x2 (model numbers 13- j000 through 13-j099) Main - Page 34
3. Remove the Philllips PM1.9×3.3 screw (3) that secures the power button board to the display panel assembly. 4. Remove the power button board (4). Reverse this procedure to install the power button board. Docking port board Description Docking port board (includes cable) Spare part number 787268 - HP ENVY x2 - 13t-j000 | HP ENVY x2 (model numbers 13- j000 through 13-j099) Main - Page 35
country or region. If you replace the module and then receive a warning message, remove the module to restore device functionality, and then contact technical support. Before removing the WLAN module, follow these steps: 1. Shut down the computer. If you are unsure whether the computer is off or in - HP ENVY x2 - 13t-j000 | HP ENVY x2 (model numbers 13- j000 through 13-j099) Main - Page 36
1. Disconnect the WLAN antenna cables (1) from the WLAN module terminals. NOTE: The #1/white WLAN antenna cable connects to the WLAN module #1/Main terminal. The #2/black WLAN antenna cable connects to the WLAN module #1/Aux terminal. 2. Remove the Phillips PM1.9×3.3 screw (2) that secures the WLAN - HP ENVY x2 - 13t-j000 | HP ENVY x2 (model numbers 13- j000 through 13-j099) Main - Page 37
Solid-state drive Description 512-GB, M2, SATA-3, TLC 256-GB, M2, SATA-3, TLC 128-GB, M2, SATA-3, TLC Spare part number 787264-001 787288-001 787287-001 Before removing the solid-state drive, follow these steps: 1. Shut down the computer. If you are unsure whether the computer is off or in - HP ENVY x2 - 13t-j000 | HP ENVY x2 (model numbers 13- j000 through 13-j099) Main - Page 38
2. Remove the solid-state drive (2) by pulling the module away from the slot at an angle. Reverse this procedure to install the solid-state drive. Volume button board Description Volume button board (includes cable) Spare part number 787269-001 Before removing the volume button board, follow - HP ENVY x2 - 13t-j000 | HP ENVY x2 (model numbers 13- j000 through 13-j099) Main - Page 39
Remove the volume button board: 1. Release the ZIF connector (1) to which the power button board cable is attached, and then disconnect the power button board cable from the connector board. 2. Remove the two Philllips PM1.9×3.3 screws (2) that secure the volume button board to the display panel - HP ENVY x2 - 13t-j000 | HP ENVY x2 (model numbers 13- j000 through 13-j099) Main - Page 40
1. Disconnect the vibrator module cable (1) from the system board. 2. Release the vibrator module (2) from the retention molding built into the display panel assembly. 3. Remove the vibrator module. Reverse this procedure to install the vibrator module. Connector board Description Connector board ( - HP ENVY x2 - 13t-j000 | HP ENVY x2 (model numbers 13- j000 through 13-j099) Main - Page 41
3. Release the ZIF connector (3) to which the volume button board cable is attached, and then disconnect the volume button board cable from the system board. 4. Remove the three Philllips PM1.9×2.5 broad head screws (4) that secure the connector board to the display panel assembly. 5. Remove the - HP ENVY x2 - 13t-j000 | HP ENVY x2 (model numbers 13- j000 through 13-j099) Main - Page 42
System board NOTE: The system board spare part kit includes a graphics subsystem with UMA memory, a heat sink, and replacement thermal material. Description Spare part number Equipped with an Intel Core M-5Y71 1.20-GHz (SC turbo up to 2.60-GHz) processor (4.0-MB L3 cache, dual core, TDP 4.5 W), - HP ENVY x2 - 13t-j000 | HP ENVY x2 (model numbers 13- j000 through 13-j099) Main - Page 43
Description Spare part number Equipped with an Intel Core M-5Y10 0.80-GHz (SC turbo up to 2.00-GHz) processor (4.0-MB L3 cache, dual core, TDP 4.5 W), 4.0-GB of LP-DDR3 system memory, and the Windows 8 Standard operating system 787279-501 Equipped with an Intel Core M-5Y10 0.80-GHz (SC turbo up - HP ENVY x2 - 13t-j000 | HP ENVY x2 (model numbers 13- j000 through 13-j099) Main - Page 44
4. Release the ZIF connector (4) to which the connector board cable is attached, and then disconnect the connector board cable from the system board. 5. Disconnect the power connector cable (1) from the system board. 6. Release the ZIF connector (2) to which the display panel cable is attached, and - HP ENVY x2 - 13t-j000 | HP ENVY x2 (model numbers 13- j000 through 13-j099) Main - Page 45
. 12. Remove the system board (3). Reverse this procedure to install the system board. Display panel cable Description Display panel cable (includes adhesive support strip) Spare part number 787261-001 Before removing the display panel cable, follow these steps: 1. Shut down the computer. If you - HP ENVY x2 - 13t-j000 | HP ENVY x2 (model numbers 13- j000 through 13-j099) Main - Page 46
1. Release the adhesive strip (1) that secures the display panel cable connector to the display panel. 2. Disconnect the display panel cable (2) from the display panel. 3. Release the ZIF connector (3) to which the display panel cable is attached, and then disconnect the display panel cable from the - HP ENVY x2 - 13t-j000 | HP ENVY x2 (model numbers 13- j000 through 13-j099) Main - Page 47
may be available on the HP website. Some download packages contain a file named Readme.txt, which contains information regarding installing and troubleshooting the file. Determining the Exit, tap Exit Discarding Changes, and then follow the on-screen instructions. Starting Setup Utility (BIOS) 41 - HP ENVY x2 - 13t-j000 | HP ENVY x2 (model numbers 13- j000 through 13-j099) Main - Page 48
disconnect any device, cable, or cord. 1. From the Start screen, type support, and then select the HP Support Assistant app. 2. Click Updates and tune-ups, and then click Check for HP updates now. 3. Follow the on-screen instructions. 4. At the download area, follow these steps: a. Identify the most - HP ENVY x2 - 13t-j000 | HP ENVY x2 (model numbers 13- j000 through 13-j099) Main - Page 49
instructions. NOTE: If you need to stop a diagnostic test, press esc. Downloading HP PC Hardware Diagnostics (UEFI) to a USB device NOTE: Instructions for downloading HP for earlier and later versions 1. Go to http://www.hp.com. 2. Point to Support, located at the top of the page, and then click - HP ENVY x2 - 13t-j000 | HP ENVY x2 (model numbers 13- j000 through 13-j099) Main - Page 50
7 Specifications Metric U.S. Computer dimensions Width Depth Height Weight Input power Operating voltage and current 35.5 cm 13.9 in 21.6 cm 8.5 in 1.4 cm 0.6 in 1.3 kg 2.8 lbs Rating 19.5 V dc @ 2.31 A - 45 W 19.5 V dc @ 3.33 A - 65 W NOTE: This product is designed for IT power - HP ENVY x2 - 13t-j000 | HP ENVY x2 (model numbers 13- j000 through 13-j099) Main - Page 51
software. See the Worldwide Telephone Numbers booklet included with the tablet. You can also find contact information from the HP website. Go to http://www.hp.com/ support, select your country or region, and follow the on-screen instructions. If you use an Creating recovery media and backups 45 - HP ENVY x2 - 13t-j000 | HP ENVY x2 (model numbers 13- j000 through 13-j099) Main - Page 52
and Support. ● If you need to correct a problem with a preinstalled application or driver, use the Drivers and Applications Reinstall option of HP Recovery type recovery, select HP Recovery Manager, select Drivers and Applications Reinstall, and then follow the on-screen instructions. ● If you - HP ENVY x2 - 13t-j000 | HP ENVY x2 (model numbers 13- j000 through 13-j099) Main - Page 53
the HP website. Go to http://www.hp.com/support, select your country or region, and follow the on-screen instructions. IMPORTANT: HP the power button. 2. Select Troubleshoot from the boot options menu. 3. Select Recovery Manager, and then follow the on-screen instructions. Restore and recovery 47 - HP ENVY x2 - 13t-j000 | HP ENVY x2 (model numbers 13- j000 through 13-j099) Main - Page 54
Manager, change the tablet boot order. See Changing the tablet boot order on page 48. 3. Follow the on-screen instructions. Changing the tablet boot order If the tablet does not restart in HP Recovery Manager, you can change the tablet boot order, which is the order of devices listed in BIOS where - HP ENVY x2 - 13t-j000 | HP ENVY x2 (model numbers 13- j000 through 13-j099) Main - Page 55
9 Power cord set requirements The wide-range input feature of the tablet permits it to operate from any line voltage from 100 to 120 volts AC, or from 220 to 240 volts AC. The 3-conductor power cord set included with the tablet meets the requirements for use in the country or region where the - HP ENVY x2 - 13t-j000 | HP ENVY x2 (model numbers 13- j000 through 13-j099) Main - Page 56
Country/region Accredited agency Applicable note number South Korea EK 4 Sweden CEMKO 1 Switzerland SEV 1 Taiwan BSMI 4 The United Kingdom BSI 1 The United States UL 2 1. The flexible cord must be Type HO5VV-F, 3-conductor, 1.0-mm² conductor size. Power cord set fittings ( - HP ENVY x2 - 13t-j000 | HP ENVY x2 (model numbers 13- j000 through 13-j099) Main - Page 57
dispose of the battery in general household waste. Follow the local laws and regulations in your area for battery disposal. HP encourages customers to recycle used electronic hardware, HP original print cartridges, and rechargeable batteries. For more information about recycling programs, see the - HP ENVY x2 - 13t-j000 | HP ENVY x2 (model numbers 13- j000 through 13-j099) Main - Page 58
microphone jack 7 model name 1 O operating system, product description 2 P packaging guidelines 20 pen holder 4, 8 pen, spare part number 13, 14 plastic parts, service considerations 17 ports HDMI 8 product description 2 USB 3.0 7, 8 power button 5 power button board removal 27 spare part number 10 - HP ENVY x2 - 13t-j000 | HP ENVY x2 (model numbers 13- j000 through 13-j099) Main - Page 59
22 right-side components 8 RJ45-to-USB adapter, spare part number 13, 14 S Screw Kit, spare part number 13, 14 sensors, product description 1 service considerations cables 18 connectors 18 plastic parts 17 serviceability, product description 2 solid-state drive removal 31 spare part numbers 11
HP ENVY x2 (model numbers 13-
j000 through 13-j099)
Maintenance and Service Guide
IMPORTANT! This document is intended for
HP authorized service providers only.