HP ENVY x2 HP Envy x2 Maintenance and Service Guide IMPORTANT! This document i
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- HP ENVY x2 | HP Envy x2 Maintenance and Service Guide IMPORTANT! This document i - Page 1
HP Envy x2 Maintenance and Service Guide IMPORTANT! This document is intended for HP authorized service providers only. - HP ENVY x2 | HP Envy x2 Maintenance and Service Guide IMPORTANT! This document i - Page 2
to change without notice. The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors - HP ENVY x2 | HP Envy x2 Maintenance and Service Guide IMPORTANT! This document i - Page 3
Safety warning notice WARNING! To reduce the possibility of heat-related injuries or of overheating the device, do not place the device directly on your lap. Use the device only on a hard, flat surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft surface, such - HP ENVY x2 | HP Envy x2 Maintenance and Service Guide IMPORTANT! This document i - Page 4
iv Safety warning notice - HP ENVY x2 | HP Envy x2 Maintenance and Service Guide IMPORTANT! This document i - Page 5
Removal and replacement procedures ...23 Preliminary replacement requirements 23 Tools required ...23 Service considerations ...23 Plastic parts ...23 Cables and connectors 23 Drive handling 24 Base enclosure 28 Battery ...29 Digital media card reader board 31 USB/Power Connector board 32 v - HP ENVY x2 | HP Envy x2 Maintenance and Service Guide IMPORTANT! This document i - Page 6
front 51 Audio/micro SD digital media card reader/touch screen board 55 USB/Power button board 56 Speakers ...57 Micro SD digital ...65 6 Specifications ...66 Computer specifications ...66 11.6-inch display specifications ...66 7 Backing up, HP Recovery Manager 71 What you need to know 71 vi - HP ENVY x2 | HP Envy x2 Maintenance and Service Guide IMPORTANT! This document i - Page 7
Recovery partition to recover a minimized image (select models only) ...71 Changing the boot order 72 Removing the HP Recovery partition 72 8 Power cord set requirements ...73 Requirements for all countries ...73 Requirements for specific countries and regions 73 9 Recycling ...75 Index ...76 vii - HP ENVY x2 | HP Envy x2 Maintenance and Service Guide IMPORTANT! This document i - Page 8
viii - HP ENVY x2 | HP Envy x2 Maintenance and Service Guide IMPORTANT! This document i - Page 9
Drives Audio and video Wireless External media card Description HP ENVY x2 PC Intel® Dual-Core™' Z2760 (1.8GHz, 592KB, L2) Intel® HD Graphics Media Accelerator. Supports HD playback streaming and recording at 1080p, 30 fps. Supports DX1 0.1 and HDMI. 11.6" HD Aniti-Glare WLED UWVA 50%cg 400 nits - HP ENVY x2 | HP Envy x2 Maintenance and Service Guide IMPORTANT! This document i - Page 10
● HDMI version 1.4a supporting 1080p at 60Hz ● USB 2.0 (2) Full size , island-style keyboard TouchPad with multi-touch gestures Taps enabled as default Multi-touch capacitive panel (with digitizer) Support for Atmel stylus/pen (select models only) Supports the following HP AC adapters: ● 20 - HP ENVY x2 | HP Envy x2 Maintenance and Service Guide IMPORTANT! This document i - Page 11
2 External component identification Tablet edge components Tablet edge components 3 - HP ENVY x2 | HP Envy x2 Maintenance and Service Guide IMPORTANT! This document i - Page 12
Swipe from the right edge of the TouchPad or touch screen to display the charms, tap Search, and see the User Guide. - or - To learn more about your power settings, on the Start screen, type p. In speaker volume, press the - edge of the button. Supports micro SD cards. Align and attach the tablet to - HP ENVY x2 | HP Envy x2 Maintenance and Service Guide IMPORTANT! This document i - Page 13
. NOTE: When a device is connected to the jack, the computer speakers are disabled. NOTE: Be sure that the device cable has a 4-conductor connector that supports both audio-out (headphone) and audio-in (microphone). NOTE: Stand-alone microphones and headphones with separate microphone jacks are not - HP ENVY x2 | HP Envy x2 Maintenance and Service Guide IMPORTANT! This document i - Page 14
filtering out the noise around you and cancelling echoes. Records video and takes still photographs. Swipe from the right edge of the TouchPad or touch screen to display the charms, tap Search, and then tap the search box. Type c, and then select Camera from the list of applications. - or - From - HP ENVY x2 | HP Envy x2 Maintenance and Service Guide IMPORTANT! This document i - Page 15
Component Description (8) Near Field Communication (NFC) With HP TouchZone, you can wirelessly connect, communicate and transfer antenna data/info to and from your Near Field Communication (NFC)-compatible devices. *The antennas are not - HP ENVY x2 | HP Envy x2 Maintenance and Service Guide IMPORTANT! This document i - Page 16
Keyboard dock Top Component (1) (2) (3) TouchPad Alignment posts Release latch Docking connector Description Align and attach the tablet to the keyboard dock. Releases the tablet. To release the tablet, slide the release latch to the left. Connects the tablet to the keyboard dock. Component (1) - HP ENVY x2 | HP Envy x2 Maintenance and Service Guide IMPORTANT! This document i - Page 17
zone (3) Left TouchPad button (4) Right TouchPad button Lights Description Reads your finger gesture to move the pointer or activate items on the screen. Functions like the left button of an external mouse. Functions like the right button on an external mouse. Component (1) Caps lock light - HP ENVY x2 | HP Envy x2 Maintenance and Service Guide IMPORTANT! This document i - Page 18
information when pressed in combination with the fn key. Displays system information when pressed in combination with the esc key. Returns you to the Start screen from an open app or the Windows desktop. NOTE: Pressing the Windows button again will return you to the previous - HP ENVY x2 | HP Envy x2 Maintenance and Service Guide IMPORTANT! This document i - Page 19
Component (1) Digital Media Slot (2) USB 2.0 port (3) Power connector Description Supports the following digital card formats: ● Secure Digital (SD) Memory Card ● Memory Card ● Ultra High Speed MultiMediaCard (UHS/MMC) Connects an optional USB device. Connects an AC adapter. Keyboard dock 11 - HP ENVY x2 | HP Envy x2 Maintenance and Service Guide IMPORTANT! This document i - Page 20
audio component, or a high-speed HDMI device. Connects an optional USB device. Audio-out (headphone) jack/Audio-in Connects optional powered stereo NOTE: Be sure that the device cable has a 4-conductor connector that supports both audio-out (headphone) and audioin (microphone). NOTE: Stand-alone - HP ENVY x2 | HP Envy x2 Maintenance and Service Guide IMPORTANT! This document i - Page 21
Releasing the tablet from the keyboard dock To release the tablet from the keyboard dock, follow these steps: 1. Slide the release latch on the keyboard dock to the left (1). 2. Lift and remove the tablet (2). Keyboard dock 13 - HP ENVY x2 | HP Envy x2 Maintenance and Service Guide IMPORTANT! This document i - Page 22
You may need the information when traveling internationally or when you contact support: Item (1) Description ● Serial number ● Product number ● Warranty press the fn+esc key combination to display the System Information screen, which provides the product name and serial number of your computer - HP ENVY x2 | HP Envy x2 Maintenance and Service Guide IMPORTANT! This document i - Page 23
Computer major components Item Component (1) Touch screen (with cables) Spare part number 702353-001 Computer major components 15 - HP ENVY x2 | HP Envy x2 Maintenance and Service Guide IMPORTANT! This document i - Page 24
128 (GB) W8 Standard 128 (GB) W8 Pro (6) TouchScreen connector board (with cable) (7) Battery (with cable) 2- cable) (10) Webcam (front) with cable (11) Camera LED board (12) Volume control button Audio/micro SD digital media card reader/touch screen board with cable (20) Multimedia - HP ENVY x2 | HP Envy x2 Maintenance and Service Guide IMPORTANT! This document i - Page 25
Keyboard dock parts Item (1) Component Top cover/keyboard Top cover with keyboard for use in the United States Top cover with keyboard for use in the United Kingdom and Singapore Top cover with keyboard for use in Germany Top cover with keyboard for use in France Top cover with keyboard for use in - HP ENVY x2 | HP Envy x2 Maintenance and Service Guide IMPORTANT! This document i - Page 26
use internationally TouchPad (in Top Cover kit) Hinge assembly System board System board for KB dock Multimedia board Digital Media Card board Power/USB board Battery 2-cell, 25WHr 3.38AH Li-ion battery (Tablet) 2-cell, 21WHr 2.86AH Li-ion battery (Keyboard dock) Display back cover 64-GB 1/1/0 128 - HP ENVY x2 | HP Envy x2 Maintenance and Service Guide IMPORTANT! This document i - Page 27
the People's Republic of China Power Cord for use in Taiwan Power Cord for use in South Korea Power Cord for use in India RJ45/USB Adaptor 2-cell, 25WHr 3.38AH Li-ion battery 2-cell, 21WHr 2.86AH Li-ion battery Antenna Display cover Base enclosure Bezel (with antenna) Display cable Keyboard dock - HP ENVY x2 | HP Envy x2 Maintenance and Service Guide IMPORTANT! This document i - Page 28
board (includes vibration module kit) Audio/micro SD digital media card reader/touch screen board kit Webcam Digital media card reader board (for keyboard dock) USB/Power board (for keyboard dock) Multimedia board (for keyboard dock) 11.6-in, HD, Anti-Glare WLED display panel for use in all regions - HP ENVY x2 | HP Envy x2 Maintenance and Service Guide IMPORTANT! This document i - Page 29
use in Switzerland Top cover for use in Canada Top cover with keyboard for use in Denmark, Finland, Norway HP active pen 128-GB 11.6 High definition display back cover (128-GB unit) 11.6-in, HD, Anti-Glare WLED display panel for use with 128-GB units in Europe, the Middle East and - HP ENVY x2 | HP Envy x2 Maintenance and Service Guide IMPORTANT! This document i - Page 30
708759-001 708759-501 708759-601 709997-001 709998-001 710884-001 710885-001 714656-001 716825-011 716825-D61 716826-011 716826-D61 Description 11.6-in, HD, Anti-Glare WLED display panel for use with 128-GB units in People's Republic of China - HP ENVY x2 | HP Envy x2 Maintenance and Service Guide IMPORTANT! This document i - Page 31
computer does not have user-replaceable parts. Only HP authorized service providers should perform the removal and replacement procedures described only at the points designated in the maintenance instructions. Cables and connectors CAUTION: When servicing the computer, be sure that cables are placed - HP ENVY x2 | HP Envy x2 Maintenance and Service Guide IMPORTANT! This document i - Page 32
shut it down through the operating system. Before handling a drive, be sure that you are discharged of static electricity. While handling a drive, avoid touching the connector. Before removing a diskette drive or optical drive, be sure that a diskette or disc is not in the drive and be sure that - HP ENVY x2 | HP Envy x2 Maintenance and Service Guide IMPORTANT! This document i - Page 33
voltage levels Relative humidity 10% 40% 35,000 V 15,000 V 12,000 V 5,000 V 6,000 V 800 V 2,000 V 700 V 11,500 V 4,000 V 14,500 V 5,000 V 26,500 V 20,000 V 21,000 V 11,000 V 55% 7,500 V 3,000 V 400 V 400 V 2,000 V 3,500 V 7,000 V 5,000 V Preliminary replacement requirements 25 - HP ENVY x2 | HP Envy x2 Maintenance and Service Guide IMPORTANT! This document i - Page 34
removing items from their containers. ● Always be properly grounded when touching a component or assembly. ● Store reusable ESD-sensitive parts from surface and use properly grounded tools and equipment. ● Use conductive field service tools, such as cutters, screwdrivers, and vacuums. ● When fixtures - HP ENVY x2 | HP Envy x2 Maintenance and Service Guide IMPORTANT! This document i - Page 35
This chapter provides removal and replacement procedures. There are as many as 77 screws that must be removed, replaced, or loosened when servicing the computer. Make special note of each screw size and location during removal and replacement. Dock components The following sections describe the - HP ENVY x2 | HP Envy x2 Maintenance and Service Guide IMPORTANT! This document i - Page 36
Base enclosure Description Base enclosure (Black) Rubber feet Spare part number 702349-001 702363-001 Before disassembling the keyboard dock, follow these steps: 1. Shut down the keyboard dock. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it - HP ENVY x2 | HP Envy x2 Maintenance and Service Guide IMPORTANT! This document i - Page 37
4. Separate and release the bottom enclosure (1), and then remove the bottom enclosure (2). Battery Description 2-cell, 25WHr 3.38AH Li-ion battery (Tablet) 2-cell, 21WHr 2.86AH Li-ion battery (Keyboard dock) Spare part number 694501-001 694502-001 Before removing the battery, follow these steps: - HP ENVY x2 | HP Envy x2 Maintenance and Service Guide IMPORTANT! This document i - Page 38
3. Remove the battery (3). 30 Chapter 4 Removal and replacement procedures - HP ENVY x2 | HP Envy x2 Maintenance and Service Guide IMPORTANT! This document i - Page 39
Digital media card reader board Description Digital media card reader Spare part number 702359-001 Before removing the digital media card reader, follow these steps: 1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it - HP ENVY x2 | HP Envy x2 Maintenance and Service Guide IMPORTANT! This document i - Page 40
28). 5. Disconnect the battery cable (see Battery on page 29). Remove the USB/Power connector board: 1. Disconnect the USB/Power connector board cable (1). 2. Remove the 3 screws securing the USB/Power connector (2). 3. Remove the USB/Power connector board (3). Reverse this procedure to install the - HP ENVY x2 | HP Envy x2 Maintenance and Service Guide IMPORTANT! This document i - Page 41
Multimedia board Description Multimedia board Spare part number 702361-001 Before removing the multimedia board (which includes USB, Audio, and HDMI connectors), follow these steps: 1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the - HP ENVY x2 | HP Envy x2 Maintenance and Service Guide IMPORTANT! This document i - Page 42
Hinge assembly removal Description Hinge assembly Spare part number 702354-001 Before removing the hinge, follow these steps: 1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. - HP ENVY x2 | HP Envy x2 Maintenance and Service Guide IMPORTANT! This document i - Page 43
Top cover with keyboard (includes) TouchPad module Description TouchPad board (includes cable) Top cover with keyboard for use in the United States Top cover with keyboard for use in the United Kingdom and Singapore Top cover with keyboard for use in Germany Top cover with keyboard for use in France - HP ENVY x2 | HP Envy x2 Maintenance and Service Guide IMPORTANT! This document i - Page 44
Remove the TouchPad button board and cable: 1. Turn the top cover upside down, with the back edge toward you. 2. Disconnect the TouchPad cable (1) and release the metal tape (2). 3. Remove the two Phillips PM screws, and then remove the TouchPad tab. 4. Remove the TouchPad. Reverse this procedure to - HP ENVY x2 | HP Envy x2 Maintenance and Service Guide IMPORTANT! This document i - Page 45
on page 28). 5. Remove the battery (see Battery on page 29). Remove the system board: 1. Remove the following cables: ● Power connector/USB/Audio board cable (1) ● Digital card media reader cable (2) ● Hinge assembly left cable(3) ● TouchPad cable (4) ● Keyboard cable (5) ● Multimedia board cable - HP ENVY x2 | HP Envy x2 Maintenance and Service Guide IMPORTANT! This document i - Page 46
2. Remove the 5 Phillips PM 2.0x3.0 screws (1). 3. Remove the system board (2). Reverse this procedure to install the system board. Tablet parts The following sections show the removal and replacement procedures for the tablet parts. 38 Chapter 4 Removal and replacement procedures - HP ENVY x2 | HP Envy x2 Maintenance and Service Guide IMPORTANT! This document i - Page 47
NOTE: Any time the internal tablet components are repaired, the display bezel should be replaced. Component replacement procedures 39 - HP ENVY x2 | HP Envy x2 Maintenance and Service Guide IMPORTANT! This document i - Page 48
room or clean work table. Description Spare part number 2-cell 25WHr 3.38 AH Li-ion battery 694501-001 11.6-in, HD, Anti-Glare WLED display panel for use in all regions 702362-001 11.6-in, HD, Anti-Glare WLED display panel for use with 64-GB units in Europe, the Middle East - HP ENVY x2 | HP Envy x2 Maintenance and Service Guide IMPORTANT! This document i - Page 49
dock (see Releasing the tablet from the keyboard dock on page 13). 4. Apply the heat gun to locations on the surface of the touch screen. NOTE: Ensure that the temperature is kept at an appropriate level to avoid damaging internal components. Glue melts at 80 degrees Celsius. Component replacement - HP ENVY x2 | HP Envy x2 Maintenance and Service Guide IMPORTANT! This document i - Page 50
5. Release the touch screen. NOTE: Be careful not to scratch the screen. 6. Remove the 5 2x3-mm screws securing the panel to the display assembly (2 on the top edge, 1 on the right side, and 2 on the left side). 42 Chapter 4 Removal and replacement procedures - HP ENVY x2 | HP Envy x2 Maintenance and Service Guide IMPORTANT! This document i - Page 51
7. Lift up on the top edge of the display. NOTE: Support the display panel as you are removing the screws. 8. Locate the NFC antenna connector (1), disconnect the NFC antenna cable (2), and then remove the NFC antenna (3). Component replacement procedures 43 - HP ENVY x2 | HP Envy x2 Maintenance and Service Guide IMPORTANT! This document i - Page 52
cable (1), remove the 4 screws that secure the battery (2), and then remove the tablet battery (3). 10. Release the display panel cable support strip (1), release the display panel cable tape (2), and then disconnect the display panel cable (3). 44 Chapter 4 Removal and replacement procedures - HP ENVY x2 | HP Envy x2 Maintenance and Service Guide IMPORTANT! This document i - Page 53
11. Clear the routing channel and clips (4), and then remove the display panel (5). 12. Locate the display panel cable support strip (1), release the display panel cable tape (2), and then disconnect the display panel cable (3). Component replacement procedures 45 - HP ENVY x2 | HP Envy x2 Maintenance and Service Guide IMPORTANT! This document i - Page 54
the left side, locate the 2 connectors (1), and then release the connectors (2). Remove the touch screen (3) Reverse this procedure to install the display panel. System board Component Spare part number System board for use only with 128-GB tablet equipped with - HP ENVY x2 | HP Envy x2 Maintenance and Service Guide IMPORTANT! This document i - Page 55
2. Disconnect the webcam light board cable (4), the power button board cable (5), and then disconnect the right speaker cable (6). 3. Disconnect the volume control button board cable (1), the micro Digital Media Card Reader board cable (2), and then disconnect the left speaker cable (3). Component - HP ENVY x2 | HP Envy x2 Maintenance and Service Guide IMPORTANT! This document i - Page 56
4. Disconnect the stabilizer module cable (4), disconnect the docking connector board cable (5), and then disconnect the touch screen connector board cable (6). 5. Remove the five screws securing the system board (1), and then remove the system board (2). Reverse this procedure to install the system - HP ENVY x2 | HP Envy x2 Maintenance and Service Guide IMPORTANT! This document i - Page 57
the power cord from the AC outlet and then unplugging the AC adapter from the computer. Remove the Touch screen: 1. Locate the Touch Screen connector board (1) on the system board, and then disconnect the touch screen connector board cable (2) from the system board. 2. Remove the screw securing the - HP ENVY x2 | HP Envy x2 Maintenance and Service Guide IMPORTANT! This document i - Page 58
panel assembly and Battery on page 40). 6. Remove the NFC antenna (see Display panel assembly and Battery on page 40). 7. Remove the touch screen (see Touch screen connector board on page 49). Remove the display bezel: 1. Turn the tablet so that it faces forward. 2. Disconnect the left wireless - HP ENVY x2 | HP Envy x2 Maintenance and Service Guide IMPORTANT! This document i - Page 59
5. Remove the ten screws securing the display bezel. 6. Release the bezel's bottom edge (1), release the left and right edges (2), release the top edge (3), and remove the display bezel (4). Reverse this procedure to install the display bezel. Webcam assembly (front) Description Webcam assembly - HP ENVY x2 | HP Envy x2 Maintenance and Service Guide IMPORTANT! This document i - Page 60
5. Remove the base enclosure (see Base enclosure on page 28). 6. Remove the display bezel (see Display bezel on page 49). Remove the front webcam assembly: 1. Remove the 2 screws securing the webcam LED board (1) to the display bezel, and then remove the webcam LED board (2). 52 Chapter 4 Removal - HP ENVY x2 | HP Envy x2 Maintenance and Service Guide IMPORTANT! This document i - Page 61
2. Remove the from webcam. 3. Remove the screw securing the microphone board (1), and then remove the board (2). Component replacement procedures 53 - HP ENVY x2 | HP Envy x2 Maintenance and Service Guide IMPORTANT! This document i - Page 62
4. Locate the volume control button board connector (1), and then disconnect the volume control button board cable (2). Remove the two screws securing the volume control button board (3), and then remove the volume control button board (4). 5. Remove the rear cam. 54 Chapter 4 Removal and - HP ENVY x2 | HP Envy x2 Maintenance and Service Guide IMPORTANT! This document i - Page 63
enclosure on page 28). 6. Disconnect the battery cable (see Battery on page 29). To remove the Audio/micro SD digital media card reader/touch screen board: 1. Turn the top cover upside down, with the back edge toward you. 2. Disconnect the Audio cable (1), and remove the Audio board (2). Component - HP ENVY x2 | HP Envy x2 Maintenance and Service Guide IMPORTANT! This document i - Page 64
, with the back edge toward you. 2. Locate the USB/Power button board cable (1), and then disconnect the USB/Power button board cable (2). 3. Remove the 2 Phillips PM screws securing the USB/Power button board to the top cover (3). 4. Remove the USB/Power button board (4). 56 Chapter 4 Removal and - HP ENVY x2 | HP Envy x2 Maintenance and Service Guide IMPORTANT! This document i - Page 65
5. Disconnect the vibration module cable from the system board (1), release the vibration module cable from the routing clips (2), and then remove the vibration module and cable (3). Speakers Description Speakers Spare part number 702365-001 1. Shut down the computer. If you are unsure whether - HP ENVY x2 | HP Envy x2 Maintenance and Service Guide IMPORTANT! This document i - Page 66
3. Remove the Phillips PM screw securing the speaker to the system board (3), and then remove the speakers (4). Micro SD digital media board Description Micro SD digital media board Spare part number 702357-001 Before removing the micro SD digital media reader card, follow these steps: 1. Shut - HP ENVY x2 | HP Envy x2 Maintenance and Service Guide IMPORTANT! This document i - Page 67
Remove the top cover from the display: 1. To remove the micro SD digital media card, locate the micro SD digital media board cable (1), and then disconnect the cable (2). 2. Locate the micro SD digital media board release points (3), remove the 2 screws (4), and then remove the board (5). Power - HP ENVY x2 | HP Envy x2 Maintenance and Service Guide IMPORTANT! This document i - Page 68
4. To remove power button board , disconnect the power button board cable (1), and then remove the cable (2). 60 Chapter 4 Removal and replacement procedures - HP ENVY x2 | HP Envy x2 Maintenance and Service Guide IMPORTANT! This document i - Page 69
be used with Setup Utility only if USB legacy support is enabled. To start Setup Utility, follow these steps: 1. Turn on or restart the computer, and then press esc while the "Press the ESC key for Startup Menu" message is displayed at the bottom of the screen. 2. Press f10 to enter Setup Utility - HP ENVY x2 | HP Envy x2 Maintenance and Service Guide IMPORTANT! This document i - Page 70
choose one of the following methods: ● To exit Setup Utility menus without saving your changes, press the esc key, and then follow the on-screen instructions. - or - Use the arrow keys to select Exit > Exit Discarding Changes, and then press enter. ● To save your changes and exit Setup Utility menus - HP ENVY x2 | HP Envy x2 Maintenance and Service Guide IMPORTANT! This document i - Page 71
enter Setup Utility. 3. Use the arrow keys to select Exit > Load Setup Defaults. 4. Follow the on-screen instructions. 5. To save your changes and exit, press f10, and then follow the on-screen instructions. - or - Use the arrow keys to select Exit > Exit Saving Changes, and then press enter. Your - HP ENVY x2 | HP Envy x2 Maintenance and Service Guide IMPORTANT! This document i - Page 72
, or disconnect any device, cable, or cord. 1. Windows 7-Select Start > Help and Support > Maintain. Windows XP-Select Start > Help and Support, and then select the software and drivers update. 2. Follow the on-screen instructions to identify your computer and access the BIOS update you want to - HP ENVY x2 | HP Envy x2 Maintenance and Service Guide IMPORTANT! This document i - Page 73
following the on-screen instructions. NOTE: After a message on the screen reports a test repeats the start-up test and checks for intermittent problems that the start-up test does not detect. ● Hard . If the battery fails the test, contact HP support to report the issue and purchase a replacement - HP ENVY x2 | HP Envy x2 Maintenance and Service Guide IMPORTANT! This document i - Page 74
to 40,000 ft NOTE: Applicable product safety standards specify thermal limits for plastic surfaces. The device operates well within this range of temperatures. 11.6-inch display specifications Dimensions Height Width Diagonal Number of colors Metric 16.50 cm 25.34 cm 33.66 cm 262,144 U.S. 6.50 - HP ENVY x2 | HP Envy x2 Maintenance and Service Guide IMPORTANT! This document i - Page 75
Viewing angle Metric U.S. 200:1 (typical) 200 nits (typical) 0.197 mm × 0.197 mm 1366 × 768 RGB vertical stripe LED 80 × 25 2.0 W ±65° horizontal, ±50° vertical (typical) 11.6-inch display specifications 67 - HP ENVY x2 | HP Envy x2 Maintenance and Service Guide IMPORTANT! This document i - Page 76
, or system diagnostics). You can also manually create a system restore point at any time. For more information and steps for creating specific system restore points, access HP Support Assistant. To access HP Support Assistant, on the Start screen, select the HP Support Assistant app. 2. As you add - HP ENVY x2 | HP Envy x2 Maintenance and Service Guide IMPORTANT! This document i - Page 77
if you did not manually create a restore point, you can choose to restore to a previous point, automatically created. For more information and steps for using Windows System Restore, access HP Support Assistant. To access HP Support Assistant, on the Start screen, select the HP Support Assistant app - HP ENVY x2 | HP Envy x2 Maintenance and Service Guide IMPORTANT! This document i - Page 78
while the computer boots. - or - Press and hold f11 as you press the power button. 2. Select Troubleshoot from the boot options menu. 3. Select Reset your PC, and follow the on-screen instructions. To use the Start screen: 1. From the Start screen, point to the far-right upper or lower corner of the - HP ENVY x2 | HP Envy x2 Maintenance and Service Guide IMPORTANT! This document i - Page 79
working. To start HP Recovery Manager from the HP Recovery partition: 1. Press f11 while the computer boots. - or - Press and hold f11 as you press the power button. 2. Select Troubleshoot from the boot options menu. 3. Select HP Recovery Manager, and follow the on-screen instructions. Restore and - HP ENVY x2 | HP Envy x2 Maintenance and Service Guide IMPORTANT! This document i - Page 80
press f9 for boot options. 4. Select the optical drive or USB flash drive you want to boot from. 5. Follow the on-screen instructions. Removing the HP Recovery partition HP Recovery Manager software allows you to remove the HP Recovery partition to free up hard drive space. IMPORTANT: Removing the - HP ENVY x2 | HP Envy x2 Maintenance and Service Guide IMPORTANT! This document i - Page 81
8 Power cord set requirements The wide-range input feature of the computer permits it to operate from any line voltage from 100 to 120 volts AC, or from 220 to 240 volts AC. The 3-conductor power cord set included with the computer meets the requirements for use in the country or region where the - HP ENVY x2 | HP Envy x2 Maintenance and Service Guide IMPORTANT! This document i - Page 82
Country/region Accredited agency Applicable note number Japan JIS 3 The Netherlands KEMA 1 New Zealand SANZ 1 Norway NEMKO 1 The People's Republic of China CCC 4 Saudi Arabia SASO 7 Singapore PSB 1 South Africa SABS 1 South Korea KTL 5 Sweden SEMKO 1 Switzerland SEV - HP ENVY x2 | HP Envy x2 Maintenance and Service Guide IMPORTANT! This document i - Page 83
dispose of the battery in general household waste. Follow the local laws and regulations in your area for battery disposal. HP encourages customers to recycle used electronic hardware, HP original print cartridges, and rechargeable batteries. For more information about recycling programs, see the - HP ENVY x2 | HP Envy x2 Maintenance and Service Guide IMPORTANT! This document i - Page 84
HP Recovery Manager 72 button board spare part numbers 20 buttons left TouchPad 9 power 4 right TouchPad 9 TouchPad on/off 8 C cables, service Digital Media Slot, identifying 11 display specifications 66 display HP Recovery Manager 71 correcting boot problems 72 starting 71 HP Recovery partition 71 recovery - HP ENVY x2 | HP Envy x2 Maintenance and Service Guide IMPORTANT! This document i - Page 85
26 plastic parts, service considerations 23 pointing device, product description 2 ports HDMI 12 product description 2 USB 2.0 11, 12 power button 1 product name 1 serviceability 2 video 1 wireless 1 product name 1 product name and number, computer 14 R recovery 69, 70 HP Recovery Manager 71 starting - HP ENVY x2 | HP Envy x2 Maintenance and Service Guide IMPORTANT! This document i - Page 86
21 touch screen spare part numbers 20 TouchPad buttons 9 identifying 8 TouchPad button board removal 35 spare part number 35 TouchPad LED board spare part numbers 21 TouchPad on/off button, identifying 8 TouchPad zone, identifying 9 transporting guidelines 26 U USB 2.0 port, identifying 11, 12 USB - HP ENVY x2 | HP Envy x2 Maintenance and Service Guide IMPORTANT! This document i - Page 87
HP Envy x2
Maintenance and Service Guide
IMPORTANT! This document is intended for HP
authorized service providers only.