HP EVA P6000 HP Enterprise Virtual Array Updating Product Software Guide (xcs1
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- HP EVA P6000 | HP Enterprise Virtual Array Updating Product Software Guide (xcs1 - Page 1
This guide describes how to upgrade controller software, disk drive firmware, and related EVA management software on the HP 4400/6400/8400 Enterprise Virtual Arrays. HP P6300/P6500 EVAs are not included in this document because they are already running XCS 10001000 and do not need an upgrade. P6000 - HP EVA P6000 | HP Enterprise Virtual Array Updating Product Software Guide (xcs1 - Page 2
HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP see the warranty information website: http://www.hp.com/go/storagewarranty Acknowledgments Microsoft® and - HP EVA P6000 | HP Enterprise Virtual Array Updating Product Software Guide (xcs1 - Page 3
30 Upgrading HP P6000 Command View 30 Upgrading on a management server 31 Verifying installation on the management server 32 Upgrading the management module 32 Verifying installation on the management module 33 Upgrading browsers and JRE 34 HP Insight Remote Support software 34 Upgrading HP - HP EVA P6000 | HP Enterprise Virtual Array Updating Product Software Guide (xcs1 - Page 4
56 Upgrading firmware on all disks 57 Upgrading firmware on a single disk 61 Step 7. Entering array passwords 61 Enabling password access in HP P6000 Command View 62 Step 8. Resuming array operation 62 Task checklist...64 4 Troubleshooting 65 HP P6000 Command View...65 HP P6000 Command View - HP EVA P6000 | HP Enterprise Virtual Array Updating Product Software Guide (xcs1 - Page 5
documentation. Before you perform the upgrade procedures, ensure that your system meets the requirements. IMPORTANT: HP P6000 Command View (formerly HP StorageWorks Command View EVA) supports all HP P6000 Enterprise Virtual Arrays and all previous EVA3000/5000, EVA4000/6000/8000, EVA4100/6100/8100 - HP EVA P6000 | HP Enterprise Virtual Array Updating Product Software Guide (xcs1 - Page 6
Notes Yes P6000 EVA Disk Arrays. HP P6000 Enterprise Virtual Array Compatibility Reference Yes HP P6000 Command View documentation HP P6000 Command View Release Notes No http://www.hp.com/support/manuals HP P6000 Command View User Guide HP P6000 Command View Installation Guide No Click - HP EVA P6000 | HP Enterprise Virtual Array Updating Product Software Guide (xcs1 - Page 7
HP P6000 Command View and XCS compatibility information, see Table 2.0, HP P6000 Command View interoperability support, in the HP P6000 Enterprise Virtual Array Compatibility Reference. See Table 1 (page 6) for the link to this document. The HP IT Resource Center (ITRC) has reached its end of life - HP EVA P6000 | HP Enterprise Virtual Array Updating Product Software Guide (xcs1 - Page 8
software. NOTE: For details on array software compatibility, see Table 1.0, HP P6000 software solution compatibility and Table 2.0, HP P6000 Command View interoperability support, in the HP P6000 Enterprise Virtual Array Compatibility Reference. See "Reference documentation" (page 6) for the - HP EVA P6000 | HP Enterprise Virtual Array Updating Product Software Guide (xcs1 - Page 9
Array Compatibility Reference. See Table 1 (page 6) for the location of this document. Checking the HP P6000 Command View version 1. Open HP P6000 Command View on the management server or the management module, if applicable. (This procedure is for server-based management.) The EVA Storage Network - HP EVA P6000 | HP Enterprise Virtual Array Updating Product Software Guide (xcs1 - Page 10
earlier than the minimum supported version, it must be upgraded. Figure 2 HP P6000 Command View online help TIP: The full version number is also shown at 10)). The Operational State field indicates if there is a hardware problem. Figure 3 Hardware Folder Properties window b. Select the array in - HP EVA P6000 | HP Enterprise Virtual Array Updating Product Software Guide (xcs1 - Page 11
the firmware and driver versions are supported with the XCS version you are upgrading to. You must log in to access SPOCK. If you do not already have an account, click Register to log in on the main page and follow the instructions. Once access is enabled, select View by Array/OS under Compatibility - HP EVA P6000 | HP Enterprise Virtual Array Updating Product Software Guide (xcs1 - Page 12
, to view specific support details, select the connectivity stream document for the switch model/series you are using. • Download the required HBA drivers, firmware and MPIO drivers. NOTE: Additionally, see the "P6000/EVA storage system rules" chapter in the HP SAN Design Reference Guide for general - HP EVA P6000 | HP Enterprise Virtual Array Updating Product Software Guide (xcs1 - Page 13
confirm the name change. d. Select the fabric in the tree view. e. Enter a name in the Component Group Name box. You can use the default fabric name, but HP recommends that you change it to a name that is meaningful panel of the SAN Visibility window. Checking and upgrading your SAN infrastructure 13 - HP EVA P6000 | HP Enterprise Virtual Array Updating Product Software Guide (xcs1 - Page 14
include subnet switches, also select Subnet. c. Enter the switch login and password, if required. You use the Read Community value to log in to Click Discover Switch to discover the switch and activate the login and password. The extended switch information with IP addresses appears in the right - HP EVA P6000 | HP Enterprise Virtual Array Updating Product Software Guide (xcs1 - Page 15
address from the list. Use this method if you have external e-mail access from your environment. • Manually-Requires that you send your data manually to HP to obtain a SAN Visibility report. Use this method if you do not have external email access. Checking and upgrading your SAN infrastructure 15 - HP EVA P6000 | HP Enterprise Virtual Array Updating Product Software Guide (xcs1 - Page 16
the data. When data collection is complete, the raw data is sent to HP. (You can view the collected files that are sent to HP in the Raw Data screen that displays before the raw data is sent to HP.) The data is processed and the formatted report is returned to you within one - HP EVA P6000 | HP Enterprise Virtual Array Updating Product Software Guide (xcs1 - Page 17
in the message body of the default mail launched. 8. Manually attach the raw report created with the subject line: "HP Essentials SAN Visibility Report Request". Send which SAN Visibility is installed. A sample report is shown in Figure 5 (page 18). Checking and upgrading your SAN infrastructure 17 - HP EVA P6000 | HP Enterprise Virtual Array Updating Product Software Guide (xcs1 - Page 18
navigation pane, click High Level Fabric Summary. The High Level Fabric Summary window opens (Figure 5 (page 18)). This report will identify the firmware and/or driver version that is currently running on your switches (including the HSV300-S embedded switch controller) and HBAs. 18 Preparing for - HP EVA P6000 | HP Enterprise Virtual Array Updating Product Software Guide (xcs1 - Page 19
). The Best Practices and Recommendations window opens (Figure 6 (page 19)). Figure 6 Sample SAN Recommendations If the firmware or driver version recommended is later than what is currently running, ensure that you upgrade the appropriate switch or HBA. NOTE: After completing required upgrades, HP - HP EVA P6000 | HP Enterprise Virtual Array Updating Product Software Guide (xcs1 - Page 20
connectivity to the array. An HP P6000 Command View discover operation may be required to re-establish communication with the array. XCS 10001000 upgrade considerations Before upgrading to XCS 10001000, consider the following: • Check that the Device Addition Policy is set to manual. If it is set to - HP EVA P6000 | HP Enterprise Virtual Array Updating Product Software Guide (xcs1 - Page 21
module tab of the Disk Enclosure Properties page (in HP P6000 Command View) appear blank, specifically, Hardware type, Hardware revision, and Assembly serial number. These blank fields do not affect I/O module operation and do not mean that the upgrade was unsuccessful. HP recommends that you wait - HP EVA P6000 | HP Enterprise Virtual Array Updating Product Software Guide (xcs1 - Page 22
a supported Windows host connected to the 4400, P6300 EVA or P6500 EVA. Guidelines for using HP Command View EVAPerf NOTE: Before using HP Command View EVAPerf, you may want to configure friendly names to simplify identifying your arrays, virtual disks, and hosts. See the HP P6000 Command View User - HP EVA P6000 | HP Enterprise Virtual Array Updating Product Software Guide (xcs1 - Page 23
Include the path information as necessary. Running HP Command View EVAPerf 1. Double-click the HP Command View EVAPerf icon on the desktop. The HP Command View EVAPerf command window opens. 2. Enter the following command to capture and display the total IOPS (Req/s) and throughput (MB/s), where n is - HP EVA P6000 | HP Enterprise Virtual Array Updating Product Software Guide (xcs1 - Page 24
" in the HP P6000 Command View User Guide for more information. Identifying virtual disk activity If you cannot identify a period that meets the necessary I/O load requirements, identify those applications that impose heavy I/O loads, and suspend them long enough to perform the upgrade. To do - HP EVA P6000 | HP Enterprise Virtual Array Updating Product Software Guide (xcs1 - Page 25
values for requests during the time period you selected, look for another time period to perform the upgrade. Figure 7 Sample virtual disk statistics display Table 4 HP Command View EVAPerf virtual disk statistics Counter Read Hit Req/s Read Hit MB/s Read Hit Latency (ms) Read Miss Req/s Read Miss - HP EVA P6000 | HP Enterprise Virtual Array Updating Product Software Guide (xcs1 - Page 26
Table 4 HP Command View EVAPerf virtual disk statistics (continued) Counter Description Write Req/s The number of completed write requests per second to a virtual disk received from all hosts. Write requests may include transfers from a source array to this array for data replication and host - HP EVA P6000 | HP Enterprise Virtual Array Updating Product Software Guide (xcs1 - Page 27
Multipath, see the Native Linux Device-Mapper Multipath for HP StorageWorks Disk Arrays reference guide for additional configuration details. The document is located on the Single Point of Connectivity Knowledge website: http://www.hp.com/storage/spock In the left navigation pane, select Solutions - HP EVA P6000 | HP Enterprise Virtual Array Updating Product Software Guide (xcs1 - Page 28
MPIO is installed and both paths are active and have access to the array. • Array boot devices are supported with online controller software upgrades, but the page-file disk must not be on the array being upgraded during an online upgrade. See your Windows documentation for instructions on changing - HP EVA P6000 | HP Enterprise Virtual Array Updating Product Software Guide (xcs1 - Page 29
end of the controller software upgrade process. Disks on the controller display the Mount Verify status during the controller reboot but return to Mounted status and resume I/O operations when the controller reboot is complete. You do not need to change any OpenVMS default on commands issued opt/hp/< - HP EVA P6000 | HP Enterprise Virtual Array Updating Product Software Guide (xcs1 - Page 30
HP P6000 Command View preinstalled on the management module in the controller enclosure (9.4 for P6300/P6500 EVA). Only one component of the software suite (HP P6000 Command View) is installed. Array-based management applies only to the EVA4400, P6300 EVA, and P6500 EVA. 30 Preparing for the upgrade - HP EVA P6000 | HP Enterprise Virtual Array Updating Product Software Guide (xcs1 - Page 31
a disk from the management server. For supported upgrade paths, see Table 2.1, HP P6000 Command View upgrade support, in the HP P6000 Enterprise Virtual Array Compatibility Reference. For more information on HP P6000 Command View and to download the HP P6000 Command View Installation Guide and - HP EVA P6000 | HP Enterprise Virtual Array Updating Product Software Guide (xcs1 - Page 32
HP P6000 Command View Installation Guide for more information. Upgrading the management module Estimated time to complete: 25 minutes When to perform: Anytime before the upgrade If you have an EVA4400, P6300 EVA or P6500 EVA, follow the procedures in this section to: • Upgrade HP P6000 Command View - HP EVA P6000 | HP Enterprise Virtual Array Updating Product Software Guide (xcs1 - Page 33
4. Log in as an HP EVA administrator (user name admin and the password). The P6000 Control Panel GUI appears. 5. In the navigation pane, select Update management module firmware. The Update Management Module Firmware window opens. 6. Click Browse and browse to the installation DVD. 7. Select the ABM - HP EVA P6000 | HP Enterprise Virtual Array Updating Product Software Guide (xcs1 - Page 34
P6000 Command View was upgraded successfully: 1. Open a browser and navigate to HP P6000 Command View: https://array IP address:2372 2. Log in using the same user name and password that you use for the P6000 Control Panel login. 3. Verify that the correct time is set: a. On the Initialized Storage - HP EVA P6000 | HP Enterprise Virtual Array Updating Product Software Guide (xcs1 - Page 35
HP with the download instructions. If you have a support contract with HP, you can download the software from the IT Resource Center (ITRC). For instructions, monitoring status until the upgrade begins. 1. Open HP P6000 Command View and click the icon of the array you want to upgrade. 2. Examine the - HP EVA P6000 | HP Enterprise Virtual Array Updating Product Software Guide (xcs1 - Page 36
9 View Events the problems. In some cases, it may be necessary to call your HP-authorized service representative to fix the problem. HP Storage System Scripting Utility scripts that are scheduled to run automatically. Preparing the HP P6000 Continuous Access environment for an upgrade NOTE: HP P6000 - HP EVA P6000 | HP Enterprise Virtual Array Updating Product Software Guide (xcs1 - Page 37
You must check the configuration of the EVA being upgraded to determine if the disk grouping policy is set to automatic. If it is set to automatic, you must change it to manual before continuing with the upgrade. NOTE: If you are running HP P6000 Command View 10.0 or later, a warning message may - HP EVA P6000 | HP Enterprise Virtual Array Updating Product Software Guide (xcs1 - Page 38
click Save. Continue with Step 2. 2. Restart Controller A: NOTE: HP P6000 Command View identifies the controllers as A and B. a. In the navigation pane, select the storage system being upgraded. b. Select System Options. c. Under Service, select Shut down system. d. Under Controller shutdown, select - HP EVA P6000 | HP Enterprise Virtual Array Updating Product Software Guide (xcs1 - Page 39
of configuration. See "Restoring an array configuration with different disk sizes and types" in the HP Storage System Scripting Utility Reference for more information. TIP: When capturing the HP P6000 Command View configuration, it is a best practice to specify the SAVE ALL option. This captures - HP EVA P6000 | HP Enterprise Virtual Array Updating Product Software Guide (xcs1 - Page 40
possible to the upgrade "Upgrading HP P6000 Command View" (page 30) Time required: 15-20 minutes When to perform: Anytime before the upgrade "Upgrading browsers and JRE" (page 34) Time required: 10-20 minutes When to perform: Anytime before the upgrade "HP Insight Remote Support software" (page - HP EVA P6000 | HP Enterprise Virtual Array Updating Product Software Guide (xcs1 - Page 41
task checklist (continued) Task "Preparing the HP P6000 Continuous Access environment for an upgrade" (page 36) Time required: Varies depending on the replication configuration When to perform: As close as possible to the upgrade "Saving array configuration data" (page 38) Time required: 10-15 - HP EVA P6000 | HP Enterprise Virtual Array Updating Product Software Guide (xcs1 - Page 42
, see "Troubleshooting" (page 65) for assistance. If you are still unable to resolve the problem, contact your HP-authorized service representative. IMPORTANT: For upgrade paths, see Table 3.1, Upgrade support for controller software versions, in the HP P6000 Enterprise Virtual Array Compatibility - HP EVA P6000 | HP Enterprise Virtual Array Updating Product Software Guide (xcs1 - Page 43
may still be able to perform the upgrade (for example, when leveling is occurring). If you are unsure about an icon, or if you are unable to resolve the error, contact your HP-authorized service representative for assistance. 4. Using HP P6000 Command View, examine the controller event log and check - HP EVA P6000 | HP Enterprise Virtual Array Updating Product Software Guide (xcs1 - Page 44
in service mode. The default is 30 minutes. 6. Select Start service mode to notify HP Insight Remote Support that the array will be in service mode. If you are running an earlier version of HP P6000 Command View, complete the following steps to disable Remote Support software: 44 Upgrading the - HP EVA P6000 | HP Enterprise Virtual Array Updating Product Software Guide (xcs1 - Page 45
password. Step 4. Halting all host access to the array for an offline upgrade IMPORTANT: For information about upgrade paths, see Table 3.1, Upgrade support for controller software versions, in the HP P6000 Enterprise Virtual Array Compatibility Reference. If the array contains solid state disk (SSD - HP EVA P6000 | HP Enterprise Virtual Array Updating Product Software Guide (xcs1 - Page 46
progress, monitor them using HP P6000 Command View and wait until they are complete before proceeding with the upgrade. • The XCS 10001000 46)). Figure 14 Code Load Selection window - storage system 5. Choose Code Load Storage System to continue the upgrade. Click Select to proceed or Cancel to exit - HP EVA P6000 | HP Enterprise Virtual Array Updating Product Software Guide (xcs1 - Page 47
the box "I have completed the storage system and SAN checks outlined in the HP StorageWorks Enterprise Virtual Array Updating Product Software Guide for my storage system version." and click Next : 10. The Code Load Storage System - Page 2 window opens. Step 5. Upgrading the controller software 47 - HP EVA P6000 | HP Enterprise Virtual Array Updating Product Software Guide (xcs1 - Page 48
Next step to perform automated readiness checks. The Performing storage system checks window opens. The Code Load Storage System - Page 3 window opens, confirming verification. 11. Click Next step to proceed with the upgrade. The Code Load Storage System - Page 4 window opens. Figure 18 Code Load - HP EVA P6000 | HP Enterprise Virtual Array Updating Product Software Guide (xcs1 - Page 49
Browse to navigate to the controller software image file (created from the downloaded .ISO image) (see "Required kits" (page 6)) and select the window Enter YES (all uppercase) and click Continue. 14. The Code Load Storage System - Page 5 window (Figure 20 (page 50)) opens. Read any pre - HP EVA P6000 | HP Enterprise Virtual Array Updating Product Software Guide (xcs1 - Page 50
Figure 20 Code Load Storage System - Page 5 window The new controller software is copied to the controllers and validated (Figure 21 (page 50)). Figure 21 Code load processing page The upgrade process begins and the Initiating firmware code load page opens (Figure 22 (page 51)). This page is - HP EVA P6000 | HP Enterprise Virtual Array Updating Product Software Guide (xcs1 - Page 51
unresponsive; wait for communication to be re-established between HP P6000 Command View and the array. When the array is available, the array appears as available in the navigation pane. Continue with Step 16 to verify that the upgrade completed successfully. After Figure 22 (page 51) appears, the - HP EVA P6000 | HP Enterprise Virtual Array Updating Product Software Guide (xcs1 - Page 52
and click Code Load System to proceed. Figure 24 Final code load confirmation window 16. Select the array in the navigation pane and the Initialized Storage System Properties window appears (Figure 25 (page 52)). Verify the version of the controller software in the Version box. It should be 10001000 - HP EVA P6000 | HP Enterprise Virtual Array Updating Product Software Guide (xcs1 - Page 53
retrieved incorrectly after upgrading to XCS 10001000 on the EVA4400" in the HP P6000 Enterprise Virtual Array Release Notes (XCS 10001000). 17. After 30 minutes, verify the I/O module firmware version and the states of each I/O module in each disk enclosure: a. In HP P6000 Command View, go to the - HP EVA P6000 | HP Enterprise Virtual Array Updating Product Software Guide (xcs1 - Page 54
for EVAx400 and P6000 disk enclosures. If the fields Assembly serial number, Hardware revision, and Hardware type on the I/O tab of the Disk Enclosure Properties window are blank, you can optionally reset the I/O modules to clear the blank fields after the I/O module firmware upgrade has completed - HP EVA P6000 | HP Enterprise Virtual Array Updating Product Software Guide (xcs1 - Page 55
instructions in "Resetting the I/O module" (page 55). After completing this second reset, repeat Step 17. If the same problems are detected, contact your HP-authorized service representative for assistance. If no further problems are detected, continue with "Step 6. Upgrading the disk drive firmware - HP EVA P6000 | HP Enterprise Virtual Array Updating Product Software Guide (xcs1 - Page 56
before upgrading disk drive firmware. See the best practices configuration white paper for guidelines on how to configure this setting based on your capacity. Locate the white paper for your array model at: http://h18006.www1.hp.com/storage/arraywhitepapers.html • When using HP P6000 Command View - HP EVA P6000 | HP Enterprise Virtual Array Updating Product Software Guide (xcs1 - Page 57
already done so, download the HP Hard Disk Drive Bundle zip file from the following website: http://www.hp.com/support/evadiskfirmware Store the file in a local directory. 4. Open and log in to HP P6000 Command View. 5. In the navigation pane, select the array whose disk drive firmware you want to - HP EVA P6000 | HP Enterprise Virtual Array Updating Product Software Guide (xcs1 - Page 58
(page 58)). Figure 28 Code Load Selection window - disk drives Choose Code Load Disk Drives On Line and click Select to proceed or Cancel to exit 58). Figure 29 Confirm Disk Drive Code Load Warning Click Continue to proceed or Cancel to exit the procedure. The Code Load Disk Drive Online - Page - HP EVA P6000 | HP Enterprise Virtual Array Updating Product Software Guide (xcs1 - Page 59
Disk Drives Online - Page 2 window. Figure 31 Code Load Disk Drives On Line - Page 2 window 10. Click Next step. The disk drive firmware upgrade begins. A status page opens, indicating the progress of the upgrade for each disk drive (Figure 32 (page 60)). Step 6. Upgrading the disk drive firmware - HP EVA P6000 | HP Enterprise Virtual Array Updating Product Software Guide (xcs1 - Page 60
the I/O load on the array, it can take from 30 seconds to 3.5 minutes per drive to upgrade the firmware. The status is updated at 45-second intervals. CAUTION: Do not select an array to manage it during the disk drive upgrade. If you select an array in the navigation pane to manage it, the - HP EVA P6000 | HP Enterprise Virtual Array Updating Product Software Guide (xcs1 - Page 61
installation instructions from the following website: http://www.hp.com/support/evadiskfirmware IMPORTANT: Upgrading firmware on a single disk can be performed online or offline, unless the disk is a member of a disk group that contains Vraid0 virtual disks. If so, when using HP P6000 Command View - HP EVA P6000 | HP Enterprise Virtual Array Updating Product Software Guide (xcs1 - Page 62
configuration. After the controller software and disk drive firmware have been upgraded successfully, return the array to normal operation: 1. Using HP P6000 Command View, check the overall status of the array to ensure that there are no problems. For instructions, see "Step 1. Checking the health - HP EVA P6000 | HP Enterprise Virtual Array Updating Product Software Guide (xcs1 - Page 63
command to restart Remote Support software: C:\>net start desta_service d. Enter exit. 6. Update the MIB file after the upgrade to ensure that SNMP notifications are captured correctly. See "Retrieving the Management Information Base" in the HP P6000 Command View User Guide for instructions - HP EVA P6000 | HP Enterprise Virtual Array Updating Product Software Guide (xcs1 - Page 64
46) Time required: 25-30 minutes "Step 6. Upgrading the disk drive firmware" (page 56) Time required: Varies depending on the number of disk drives to be upgraded. It can take from 30 seconds to 3.5 minutes per drive. "Step 7. Entering array passwords" (page 61) Time required: 10-15 minutes "Step - HP EVA P6000 | HP Enterprise Virtual Array Updating Product Software Guide (xcs1 - Page 65
4 Troubleshooting This chapter provides information to help you solve problems you may encounter with different parts of your array after completing your upgrade. HP P6000 Command View This section describes issues that can impact HP P6000 Command View and its ability to communicate with the array. - HP EVA P6000 | HP Enterprise Virtual Array Updating Product Software Guide (xcs1 - Page 66
to HP P6000 Command View. In this case, the browser will time out internally. Retry the request when the server and HP P6000 Command View are up. Unknown storage system Symptom HP P6000 Command View reports an unknown storage system error for an array that should be displayed. 66 Troubleshooting - HP EVA P6000 | HP Enterprise Virtual Array Updating Product Software Guide (xcs1 - Page 67
support" table in the HP P6000 Enterprise Virtual Array Compatibility Reference to determine which version of HP P6000 Command View you should be running. Then, upgrade HP P6000 Command View to a compatible version. See "Reference documentation" (page 6) for the link to this document. No storage - HP EVA P6000 | HP Enterprise Virtual Array Updating Product Software Guide (xcs1 - Page 68
the HP Storage Users group and the web page does not allow access to users with the View HP Storage privilege, access is denied. Upgrading the disk drive firmware Table 13 (page 69) lists errors you may encounter when upgrading the disk drive firmware, and provides workarounds. 68 Troubleshooting - HP EVA P6000 | HP Enterprise Virtual Array Updating Product Software Guide (xcs1 - Page 69
- The Storage Cell is in device discovery, Restart the disk drive firmware upgrade. and the requested operation cannot be served Invalid Target Handle Check the drive properties in HP P6000 Command View for problems. Resolve the problem and restart the disk drive firmware upgrade. Not a supported - HP EVA P6000 | HP Enterprise Virtual Array Updating Product Software Guide (xcs1 - Page 70
.jsp?&lang=en&cc=us& prodTypeId=18964&prodSeriesId=471572&lang=en&cc=us Click Troubleshoot a problem under Tasks for HP P6000 Continuous Access Software. Downloading the controller software file If you cannot download the controller software file from Software Depot, right-click the link and save it - HP EVA P6000 | HP Enterprise Virtual Array Updating Product Software Guide (xcs1 - Page 71
Remote Support messages: • Check the array event logs: 1. Open HP P6000 Command View in your browser. 2. Select the array whose logs you want to view. 3. Click View Events to view the event logs that can be displayed. If these actions do not resolve the problem, contact your HP-authorized service - HP EVA P6000 | HP Enterprise Virtual Array Updating Product Software Guide (xcs1 - Page 72
• Bad Block Replacement (BBR) performed on a disk Every effort should be made to ensure that these events do not occur during the upgrade process. If controller termination occurs due to multiple resynchronizations, contact your HP-authorized service representative for assistance. 72 Troubleshooting - HP EVA P6000 | HP Enterprise Virtual Array Updating Product Software Guide (xcs1 - Page 73
support/manuals In the Storage section, click Disk Storage Systems or Storage Software, and then select your product. Websites • HP: http://www.hp.com • HP Storage: http://www.hp.com/go/storage • HP Partner Locator: http://www.hp.com/service_locator • HP Software Downloads: http://www.hp.com/support - HP EVA P6000 | HP Enterprise Virtual Array Updating Product Software Guide (xcs1 - Page 74
Depot: http://www.software.hp.com • HP Single Point of Connectivity Knowledge (SPOCK): http://www.hp.com/storage/spock Typographic conventions Table 14 Document conventions Convention Medium blue text: Table 14 (page 74) Medium blue, underlined text: http:// www.hp.com Bold text Italic text - HP EVA P6000 | HP Enterprise Virtual Array Updating Product Software Guide (xcs1 - Page 75
31 HP P6000 Command View checking hardware, 10, 42 disabling passwords, 45 online help, 10 web server interaction, 66 HP technical support, 73 I I/O module resetting, 55 I/O timeout external device, 30 Insight Remote Support, 34 installation typical, 31 Invalid firmware image file error, 70 IOPS, 24 - HP EVA P6000 | HP Enterprise Virtual Array Updating Product Software Guide (xcs1 - Page 76
L limits throughput, 24 LUNs Vraid0, 30 M management module, 32 software, 7 management server interaction with HP P6000 Command View, 66 O OCP adding passwords, 61 offline upgrade, 5 online upgrade, 5 configuration evaluation, 19 considerations, 20 managing host I/O timeouts, 26 selecting when to do
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HP Enterprise Virtual Array Updating Product
Software Guide (XCS 10001000)
Abstract
This guide describes how to upgrade controller software, disk drive firmware, and related EVA management software on the
HP 4400/6400/8400 Enterprise Virtual Arrays. HP P6300/P6500 EVAs are not included in this document because they are
already running XCS 10001000 and do not need an upgrade. P6000, used throughout this document, is the new branding
for the Enterprise Virtual Array product family. General references to HP P6000 Command View may also refer to earlier
versions of HP Command View EVA.
NOTE:
You can use this document to upgrade to XCS 10000000.
This guide is intended for field personnel and customers who are experienced with these array models, storage area networks,
HP P6000 Command View and associated software. This guide does not provide information about upgrading or replacing
array hardware.
The information in this guide is subject to change. Please check for the latest version before starting an upgrade.
HP Part Number: 5697-1229
Published: October 2011
Edition: 3