HP EVA P6550 HP EVA Updating Product Software Guide (xcs10001000) (5697-2423,
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- HP EVA P6550 | HP EVA Updating Product Software Guide (xcs10001000) (5697-2423, - Page 1
Enterprise Virtual Array Updating Product Software Guide (XCS 10001000) Abstract This guide describes how to upgrade controller software, disk drive firmware, and related EVA management software on the HP 4400/6400/8400 Enterprise Virtual Arrays. HP P6300/P6500 EVAs are not included in this document - HP EVA P6550 | HP EVA Updating Product Software Guide (xcs10001000) (5697-2423, - Page 2
to change without notice. The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors - HP EVA P6550 | HP EVA Updating Product Software Guide (xcs10001000) (5697-2423, - Page 3
Using SAN Visibility...12 Obtaining a report from HP 15 Creating a report automatically 16 Creating a report manually 17 Reading the report...18 Evaluating your configuration 19 XCS 10001000 upgrade considerations 20 Selecting a time to perform an online upgrade 22 Analyzing array I/O using HP - HP EVA P6550 | HP EVA Updating Product Software Guide (xcs10001000) (5697-2423, - Page 4
no service 65 Unknown storage system 65 No storage systems found 66 Creating disk groups with double protection level 67 Security credentials configuration 67 Upgrading the disk drive firmware 67 Selecting an array ...68 Disabling DR group failsafe mode 69 Downloading the controller software - HP EVA P6550 | HP EVA Updating Product Software Guide (xcs10001000) (5697-2423, - Page 5
, and EVA4400/6400/8400 arrays. General references to HP P6000 Command View may also refer to earlier versions of HP Command View EVA. P6000 is the new branding for the Enterprise Virtual Array product family. Upgrade overview Depending on the upgrade path for your configuration, you can perform an - HP EVA P6550 | HP EVA Updating Product Software Guide (xcs10001000) (5697-2423, - Page 6
Location HP P6000 EVA documentation HP 4400 Enterprise Virtual Array User Guide No HP 6400/8400 Enterprise Virtual Array User Guide No http://www.hp.com/support/manuals Click Disk Storage Systems under storage, and HP P6300/6500 Enterprise Virtual Array User Guide Yes then select HP 4400 - HP EVA P6550 | HP EVA Updating Product Software Guide (xcs10001000) (5697-2423, - Page 7
ITRC which was shared with other ITRC users, these contracts are migrated to your HP Passport account and are now available to you on HP Support Center. Any members who shared the contract in ITRC will be part of the new "share" and will have access to the same services as on ITRC once they complete - HP EVA P6550 | HP EVA Updating Product Software Guide (xcs10001000) (5697-2423, - Page 8
to complete: About 5 minutes When to perform: Anytime before the upgrade To check your controller software version, follow these steps: 1. Open HP P6000 Command View. 2. In the navigation pane, select the array you plan to upgrade. The Initialized Storage System Properties window opens. The version - HP EVA P6550 | HP EVA Updating Product Software Guide (xcs10001000) (5697-2423, - Page 9
control Array Compatibility Reference. See Table 1 (page 6) for the location of this document. Checking the HP P6000 Command View version 1. Open HP P6000 Command View on the management server or the management module, if applicable. (This procedure is for server-based management.) The EVA Storage - HP EVA P6550 | HP EVA Updating Product Software Guide (xcs10001000) (5697-2423, - Page 10
automatically when you upgrade the controller software. Before upgrading your Enterprise Virtual Array, check the operation of the array hardware and replace any failed components to ensure that the array will be operating properly when the upgrade is performed. 1. Open HP P6000 Command View and - HP EVA P6550 | HP EVA Updating Product Software Guide (xcs10001000) (5697-2423, - Page 11
) website (www.hp.com/storage/ spock) to ensure that the firmware and driver versions are supported with the XCS version you are upgrading to. You must log in to access SPOCK. If you do not already have an account, click Register to log in on the main page and follow the instructions. Once access is - HP EVA P6550 | HP EVA Updating Product Software Guide (xcs10001000) (5697-2423, - Page 12
, to view specific support details, select the connectivity stream document for the switch model/series you are using. • Download the required HBA drivers, firmware and MPIO drivers. NOTE: Additionally, see the "P6000/EVA storage system rules" chapter in the HP SAN Design Reference Guide for general - HP EVA P6550 | HP EVA Updating Product Software Guide (xcs10001000) (5697-2423, - Page 13
information: a. Enter a name in the SAN Name box. You can use the default SAN name, but HP recommends that you change it to a name that is meaningful to you. This name is used when generating reports, so it should be easily recognized as associated with the SAN for which you want a report.) b. Click - HP EVA P6550 | HP EVA Updating Product Software Guide (xcs10001000) (5697-2423, - Page 14
information: a. Enter the IP address of the primary switch for the SAN for which you want a report. Information will be collected for all devices the switch login and password, if required. You use the Read Community value to log in to the switch. d. If you have created more than one fabric, use - HP EVA P6550 | HP EVA Updating Product Software Guide (xcs10001000) (5697-2423, - Page 15
server. Select the SMTP address from the list. Use this method if you have external e-mail access from your environment. • Manually-Requires that you send your data manually to HP to obtain a SAN Visibility report. Use this method if you do not have external email access. Checking and upgrading your - HP EVA P6550 | HP EVA Updating Product Software Guide (xcs10001000) (5697-2423, - Page 16
is displayed in the message area. If you selected the option to collect switch performance data, it will take at least 10 additional minutes to collect the data. to HP. (You can view the collected files that are sent to HP in the Raw Data screen that displays before the raw data is sent to HP.) The - HP EVA P6550 | HP EVA Updating Product Software Guide (xcs10001000) (5697-2423, - Page 17
, click Start. If you selected the option to collect switch performance data, it will take 10 additional minutes to collect the data Manually attach the raw report created with the subject line: "HP Essentials SAN Visibility Report Request". Send the report to the e-mail address: SAN_Visibility@hp - HP EVA P6550 | HP EVA Updating Product Software Guide (xcs10001000) (5697-2423, - Page 18
extract the processed report. The report is stored at: \ExtractedProcessReports\\ 3. Click on the .hppr file to open the report in identify the firmware and/or driver version that is currently running on your switches (including the HSV300-S embedded switch controller) and HBAs - HP EVA P6550 | HP EVA Updating Product Software Guide (xcs10001000) (5697-2423, - Page 19
). The Best Practices and Recommendations window opens (Figure 6 (page 19)). Figure 6 Sample SAN Recommendations If the firmware or driver version recommended is later than what is currently running, ensure that you upgrade the appropriate switch or HBA. NOTE: After completing required upgrades, HP - HP EVA P6550 | HP EVA Updating Product Software Guide (xcs10001000) (5697-2423, - Page 20
. If it is set to automatic, you must change it to manual before you perform the controller software upgrade. See "Checking the disk grouping policy" (page 37) for more information. • If the array contains solid state disk (SSD) drives, the upgrade must be done offline. • XCS 10001000 requires more - HP EVA P6550 | HP EVA Updating Product Software Guide (xcs10001000) (5697-2423, - Page 21
I/O module firmware version is displayed. In a few cases, it has been observed that certain fields on the I/O module tab of the Disk Enclosure Properties page (in HP P6000 Command View) appear blank, specifically, Hardware type, Hardware revision, and Assembly serial number. These blank fields do - HP EVA P6550 | HP EVA Updating Product Software Guide (xcs10001000) (5697-2423, - Page 22
names to simplify identifying your arrays, virtual disks, and hosts. See the HP P6000 Command View User Guide for more information about friendly names. Use the following guidelines to ensure that you select an appropriate period to perform an online upgrade of controller software: • Identify a time - HP EVA P6550 | HP EVA Updating Product Software Guide (xcs10001000) (5697-2423, - Page 23
HP Command View EVAPerf command window opens. 2. Enter the following command to capture and display the total IOPS (Req/s) and throughput (MB/s), where n is the interval in seconds and m is the duration in seconds: evaperf as -cont n -dur m -sz array (60*60*6) on an array named EVA1, and store the - HP EVA P6550 | HP EVA Updating Product Software Guide (xcs10001000) (5697-2423, - Page 24
upgrade of controller software and disk drive firmware. All configurations include the use of HP P6000 Continuous Access. Table 3 Configurations validated by HP Array Number of disks Disk groups Vraid type Total host workload EVA4400 EVA6400 EVA8400 96 10K RPM disks 216 10K RPM disks 324 10K - HP EVA P6550 | HP EVA Updating Product Software Guide (xcs10001000) (5697-2423, - Page 25
statistics display Table 4 HP Command View EVAPerf virtual disk statistics Counter Read Hit Req/s Read Hit MB/s Read Hit Latency (ms) Read Miss Req/s Read Miss MB/s Read Miss Latency (ms) Description The number of read requests per second completed from the array cache memory. Data may reside - HP EVA P6550 | HP EVA Updating Product Software Guide (xcs10001000) (5697-2423, - Page 26
one node at a time. In a cluster environment, plan your reboots one node at a time. HP-UX CAUTION: Because HP-UX supports boot across Fibre Channel SAN, any change to default SCSI timeouts on the HP-UX host may cause corruption and make the system unrecoverable. Default timeout values • Sdisk - HP EVA P6550 | HP EVA Updating Product Software Guide (xcs10001000) (5697-2423, - Page 27
Multipath, see the Native Linux Device-Mapper Multipath for HP StorageWorks Disk Arrays reference guide for additional configuration details. The document is located on the Single Point of Connectivity Knowledge website: http://www.hp.com/storage/spock In the left navigation pane, select Solutions - HP EVA P6550 | HP EVA Updating Product Software Guide (xcs10001000) (5697-2423, - Page 28
opt/hp/ installed and both paths are active and have access to the array. • Array boot devices are supported with online controller software upgrades, but the page-file disk must not be on the array being upgraded during an online upgrade. See your Windows documentation for instructions - HP EVA P6550 | HP EVA Updating Product Software Guide (xcs10001000) (5697-2423, - Page 29
when performing an online controller software upgrade. Online controller software upgrades are supported in OpenVMS cluster environments where the array is the cluster boot device. Solaris Solaris supports online controller software upgrades with the following driver timeouts: • Sun drivers (qlc - HP EVA P6550 | HP EVA Updating Product Software Guide (xcs10001000) (5697-2423, - Page 30
, see the HP SAN Virtualization Services Platform Best Practices Guide for more information before upgrading. This document is available at http://www.hp.com/support/manuals. Select Storage Software under storage and then select HP SAN Virtualization Services Platform under Storage Virtualization - HP EVA P6550 | HP EVA Updating Product Software Guide (xcs10001000) (5697-2423, - Page 31
a disk from the management server. For supported upgrade paths, see Table 2.1, HP P6000 Command View upgrade support, in the HP P6000 Enterprise Virtual Array Compatibility Reference. For more information on HP P6000 Command View and to download the HP P6000 Command View Installation Guide and - HP EVA P6550 | HP EVA Updating Product Software Guide (xcs10001000) (5697-2423, - Page 32
each storage array to view the Properties window.) • Previous disk groups, hosts, virtual disks, and other resources appear in the navigation pane. If the information is not displayed properly, you may need to configure your browser settings. See the HP P6000 Command View Installation Guide for - HP EVA P6550 | HP EVA Updating Product Software Guide (xcs10001000) (5697-2423, - Page 33
setup)" in the HP P6000 Control Panel User Guide. The P6000 Control Panel login window appears. 4. Log in as an HP EVA administrator (user name admin and the password). The P6000 Control Panel GUI appears. 5. In the navigation pane, select Update management module firmware. The Update Management - HP EVA P6550 | HP EVA Updating Product Software Guide (xcs10001000) (5697-2423, - Page 34
1. Open a browser and navigate to HP P6000 Command View: https://array IP address:2372 2. Log in using the same user name and password that you use for the P6000 Control Panel login. 3. Verify that the correct time is set: a. On the Initialized Storage System Properties window, select System Options - HP EVA P6550 | HP EVA Updating Product Software Guide (xcs10001000) (5697-2423, - Page 35
the icon of the array you want to upgrade. b. Click View Events. The View Events window opens (Figure 9 (page 35)). Figure 9 View Events window c. Select Controller Event Log. The Controller Events window (Figure 10 (page 36)) opens in a new browser window. Upgrading HP P6000 Replication Solutions - HP EVA P6550 | HP EVA Updating Product Software Guide (xcs10001000) (5697-2423, - Page 36
both the source and destination arrays. • Before you upgrade an array in an HP P6000 Continuous Access environment, ensure that all arrays in the storage network are running the same version of controller software. This ensures that when you upgrade one array, the storage network will have only two - HP EVA P6550 | HP EVA Updating Product Software Guide (xcs10001000) (5697-2423, - Page 37
All EVA arrays must be running normally with fully functional controller pairs. Upgrading disk drive firmware in an HP P6000 Continuous Access environment When upgrading disk drive firmware in an HP P6000 Continuous Access environment, the following requirements must be met: • Perform the disk drive - HP EVA P6550 | HP EVA Updating Product Software Guide (xcs10001000) (5697-2423, - Page 38
use the utility to restore a configuration that contains disk drives of different capacities. You must manually restore that type of configuration. See "Restoring an array configuration with different disk sizes and types" in the HP Storage System Scripting Utility Reference for more information. 38 - HP EVA P6550 | HP EVA Updating Product Software Guide (xcs10001000) (5697-2423, - Page 39
TIP: When capturing the HP P6000 Command View configuration, it is a best practice to specify the SAVE ALL option. This captures critical data such as the WWN, which is useful for rebuilding the array configuration. You can run the CAPTURE VALIDATE command for each file generated by the CAPTURE - HP EVA P6550 | HP EVA Updating Product Software Guide (xcs10001000) (5697-2423, - Page 40
JRE" (page 34) Time required: 10-20 minutes When to perform: Anytime before the upgrade "HP Insight Remote Support software" (page 34) Time required: 10-20 minutes When to perform: Anytime before the upgrade "Upgrading HP P6000 Replication Solutions Manager (optional)" (page 35) Time required: 10 - HP EVA P6550 | HP EVA Updating Product Software Guide (xcs10001000) (5697-2423, - Page 41
when performing the XCS upgrade procedure, see "Troubleshooting" (page 64) for assistance. If you are still unable to resolve the problem, contact your HP-authorized service representative. IMPORTANT: For upgrade paths, see Table 3.1, Upgrade support for controller software versions, in the HP P6000 - HP EVA P6550 | HP EVA Updating Product Software Guide (xcs10001000) (5697-2423, - Page 42
resolve the error, contact your HP-authorized service representative for assistance. 3. Replace any hardware components that have failed. NOTE: If you need to replace a component, see the replacement instructions for that component or the user guide for your array model. See Table 1 (page 6) for - HP EVA P6550 | HP EVA Updating Product Software Guide (xcs10001000) (5697-2423, - Page 43
13 Controller Events (Initialized system) page e. If critical events have occurred in the last 48 hours, perform the steps outlined in the corrective action codes to correct the problems. In some cases, you may need to call your HP-authorized service representative. CAUTION: If any critical events - HP EVA P6550 | HP EVA Updating Product Software Guide (xcs10001000) (5697-2423, - Page 44
, see Table 3.1, Upgrade support for controller software versions, in the HP P6000 Enterprise Virtual Array Compatibility Reference. If the array contains solid state disk (SSD) drives, the upgrade must be done offline. Estimated time to complete: Varies by host: (must be performed for each host - HP EVA P6550 | HP EVA Updating Product Software Guide (xcs10001000) (5697-2423, - Page 45
, monitor them using HP P6000 Command View and wait until they are complete before proceeding with the upgrade. • The XCS 10001000 controller software image contains an update to the System Data Collector for upgrades from XCS 09522000. If you perform the upgrade on an EVA6400/8400 during heavy - HP EVA P6550 | HP EVA Updating Product Software Guide (xcs10001000) (5697-2423, - Page 46
System - Page 1 window (Figure 16 (page 46)) opens. Check the box "I have completed the storage system and SAN checks outlined in the HP StorageWorks Enterprise Virtual Array Updating Product Software Guide for my storage system version." and click Next Step (which is disabled if the box is not - HP EVA P6550 | HP EVA Updating Product Software Guide (xcs10001000) (5697-2423, - Page 47
- Page 2 Click Next step to perform automated readiness checks. The Performing storage system checks window opens. The Code Load Storage System - Page 3 window opens, confirming verification. 11. Click Next step to proceed with the upgrade. The Code Load Storage System - Page 4 window opens. Figure - HP EVA P6550 | HP EVA Updating Product Software Guide (xcs10001000) (5697-2423, - Page 48
12. Click Browse to navigate to the controller software image file (created from the downloaded .ISO image) (see "Required kits" (page 6)) and select the appropriate file (Table 9 (page 48)). Table 9 Controller software For this array: EVA4400 EVA6400 EVA8400 Select this file: \HSV300\10001000\ - HP EVA P6550 | HP EVA Updating Product Software Guide (xcs10001000) (5697-2423, - Page 49
Figure 20 Code Load Storage System - Page 5 window The new controller software is copied to the controllers and validated (Figure 21 (page 49)). Figure 21 Code load processing page The upgrade process begins and the Initiating firmware code load page opens (Figure 22 (page 50)). This page is - HP EVA P6550 | HP EVA Updating Product Software Guide (xcs10001000) (5697-2423, - Page 50
controllers are ready for host commands. I/O processing does not begin until the hosts complete recovery from the disruption of resynchronization. Other code in the array, such as I/O module firmware, is updated, which can take up to 10 minutes to complete. During this interval, the Storage System - HP EVA P6550 | HP EVA Updating Product Software Guide (xcs10001000) (5697-2423, - Page 51
to proceed. Figure 24 Final code load confirmation window 16. Select the array in the navigation pane and the Initialized Storage System Properties window appears (Figure 25 (page 51)). Verify the version of the controller software in the Version box. It should be 10001000. Figure 25 Verifying - HP EVA P6550 | HP EVA Updating Product Software Guide (xcs10001000) (5697-2423, - Page 52
"Controller logs possibly retrieved incorrectly after upgrading to XCS 10001000 on the EVA4400" in the HP P6000 Enterprise Virtual Array Release Notes (XCS 10001000). 17. After 30 minutes, verify the I/O module firmware version and the states of each I/O module in each disk enclosure: a. In HP P6000 - HP EVA P6550 | HP EVA Updating Product Software Guide (xcs10001000) (5697-2423, - Page 53
module. Continue with Step 18. 18. Check the event log for the code-load-blocked code (066df308, critical event). If you do not see this event, contact your HP-authorized service representative for assistance. If you see this event, continue with Step 19. Step 5. Upgrading the controller software 53 - HP EVA P6550 | HP EVA Updating Product Software Guide (xcs10001000) (5697-2423, - Page 54
instructions in "Resetting the I/O module" (page 54). After completing this second reset, repeat Step 17. If the same problems are detected, contact your HP-authorized service representative for assistance. If no further problems are detected, continue with "Step 6. Upgrading the disk drive firmware - HP EVA P6550 | HP EVA Updating Product Software Guide (xcs10001000) (5697-2423, - Page 55
setting before upgrading disk drive firmware. See the best practices configuration white paper for guidelines on how to configure this setting based on your capacity. Locate the white paper for your array model at: http://h18006.www1.hp.com/storage/arraywhitepapers.html • When using HP P6000 Command - HP EVA P6550 | HP EVA Updating Product Software Guide (xcs10001000) (5697-2423, - Page 56
failures that might occur after the disk drive firmware upgrade. For more information, see the capacity management details in the best practices configuration white paper (for your array model), located at: http://h18006.www1.hp.com/storage/arraywhitepapers.html IMPORTANT: XCS 10001000 requires more - HP EVA P6550 | HP EVA Updating Product Software Guide (xcs10001000) (5697-2423, - Page 57
(page 57)). Figure 28 Code Load Selection window - disk drives Choose Code Load Disk Drives On Line and click Select to proceed or Cancel to exit 57). Figure 29 Confirm Disk Drive Code Load Warning Click Continue to proceed or Cancel to exit the procedure. The Code Load Disk Drive Online - Page - HP EVA P6550 | HP EVA Updating Product Software Guide (xcs10001000) (5697-2423, - Page 58
information and upgrade eligibility. The results are displayed in the Code Load Disk Drives Online - Page 2 window. Figure 31 Code Load Disk Drives On Line - Page 2 window 10. Click Next step. The disk drive firmware upgrade begins. A status page opens, indicating the progress of the upgrade for - HP EVA P6550 | HP EVA Updating Product Software Guide (xcs10001000) (5697-2423, - Page 59
30 seconds to 3.5 minutes per drive to upgrade the firmware. The status is updated at 45-second intervals. CAUTION: Do not select an array to manage it during the disk drive upgrade. If you select an array in the navigation pane to manage it, the disk drive upgrade stops. For example, if the upgrade - HP EVA P6550 | HP EVA Updating Product Software Guide (xcs10001000) (5697-2423, - Page 60
Click Finish. Upgrading firmware on a single disk If you need to upgrade the firmware on a single disk, download the firmware and installation instructions from the following website: http://www.hp.com/support/evadiskfirmware IMPORTANT: Upgrading firmware on a single disk can be performed online or - HP EVA P6550 | HP EVA Updating Product Software Guide (xcs10001000) (5697-2423, - Page 61
on your configuration. After the controller software and disk drive firmware have been upgraded successfully, return the array to normal operation: 1. Using HP P6000 Command View, check the overall status of the array to ensure that there are no problems. For instructions, see "Step 1. Checking the - HP EVA P6550 | HP EVA Updating Product Software Guide (xcs10001000) (5697-2423, - Page 62
instructions, see "Preparing the HP P6000 Continuous Access environment for an upgrade" (page 36). 4. If you changed any host LUN timeout values, reset them to their original values. 5. If you are running Remote Support software, enable it as follows: a. Save and then clear the application event log - HP EVA P6550 | HP EVA Updating Product Software Guide (xcs10001000) (5697-2423, - Page 63
: Varies by host; must be performed for each host accessing the array "Step 5. Upgrading the controller software " (page 45) Time required: 25-30 minutes "Step 6. Upgrading the disk drive firmware" (page 55) Time required: Varies depending on the number of disk drives to be upgraded. It can - HP EVA P6550 | HP EVA Updating Product Software Guide (xcs10001000) (5697-2423, - Page 64
4 Troubleshooting This chapter provides information to help you solve problems you may encounter with different parts of your array after completing your upgrade. HP P6000 Command View This section describes issues that can impact HP P6000 Command View and its ability to communicate with the array. - HP EVA P6550 | HP EVA Updating Product Software Guide (xcs10001000) (5697-2423, - Page 65
one to five minutes, depending on the size of the array, and retry the command generating this message. If you still cannot see the array, stop and restart HP P6000 Command View. HTTP status 404, not found or status 503, no service Symptom The content pane shows the message HTTP status 404, not - HP EVA P6550 | HP EVA Updating Product Software Guide (xcs10001000) (5697-2423, - Page 66
itself in less than one minute. Alternatively, you can perform a Rediscover operation to initiate new commands to the controller. Unknown storage system- cause 2 HP P6000 Command View can only manage controllers that are running supported XCS versions. Corrective action Ensure that you are running - HP EVA P6550 | HP EVA Updating Product Software Guide (xcs10001000) (5697-2423, - Page 67
. An array may not be visible to HP P6000 Command View because the controllers are waiting for you to enter the World Wide ID (WWID). This condition occurs if the arraywas uninitialized and the rack is power cycled. Enter the WWID of your system. This can also occur if back-end problems are - HP EVA P6550 | HP EVA Updating Product Software Guide (xcs10001000) (5697-2423, - Page 68
properties in HP P6000 Command View for problems. Resolve the problem and restart the disk drive firmware upgrade. Not a supported version Restart HP P6000 Command View and retry the disk drive firmware upgrade. The disk cannot be code loaded because disk is part of a Remove disks that contain - HP EVA P6550 | HP EVA Updating Product Software Guide (xcs10001000) (5697-2423, - Page 69
?&lang=en&cc=us& prodTypeId=18964&prodSeriesId=471572&lang=en&cc=us Click Troubleshoot a problem under Tasks for HP P6000 Continuous Access Software. Downloading the controller software file If you cannot download the controller software file from Software Depot, right-click the link and save it to - HP EVA P6550 | HP EVA Updating Product Software Guide (xcs10001000) (5697-2423, - Page 70
the array whose logs you want to view. 3. Click View Events to view the event logs that can be displayed. If these actions do not resolve the problem, contact your HP-authorized service representative for assistance. Multiple resynchronizations During the upgrade process, both controllers perform - HP EVA P6550 | HP EVA Updating Product Software Guide (xcs10001000) (5697-2423, - Page 71
disk when there is a disk group hardware problem • Bad Block Replacement (BBR) performed on a disk Every effort should be made to ensure that these events do not occur during the upgrade process. If controller termination occurs due to multiple resynchronizations, contact your HP-authorized service - HP EVA P6550 | HP EVA Updating Product Software Guide (xcs10001000) (5697-2423, - Page 72
in this guide, see the Manuals page on the Business Support Center website: http://www.hp.com/support/manuals In the Storage section, click Disk Storage Systems or Storage Software, and then select your product. Websites • HP: http://www.hp.com • HP Storage: http://www.hp.com/go/storage • HP Partner - HP EVA P6550 | HP EVA Updating Product Software Guide (xcs10001000) (5697-2423, - Page 73
Depot: http://www.software.hp.com • HP Single Point of Connectivity Knowledge (SPOCK): http://www.hp.com/storage/spock Typographic conventions Table 14 Document conventions Convention Medium blue text: Table 14 (page 73) Medium blue, underlined text: http:// www.hp.com Bold text Italic text - HP EVA P6550 | HP EVA Updating Product Software Guide (xcs10001000) (5697-2423, - Page 74
, 68 Command View version verifying, 9 components failed, 10 configuration SAN, 12 configuration data collecting, 12 controller events checking log, 42 Controller Events page, 35, 42 corrective action codes, 36, 43 critical event check, 42 events, 36 D data backup, 30 Device-Mapper Multipath, 27 - HP EVA P6550 | HP EVA Updating Product Software Guide (xcs10001000) (5697-2423, - Page 75
, 5 RSM, 35 S SAN configuration, 12 report, 15 Visibility, 12 selecting when to do online upgrade, 22 shutdown upgrade, 5 software, 7 kits, 6 space free, 56 SPOCK website, 11 status code 21006, 69 65, 70 storage system passwords, 61 System Option Mode 725, 30 T technical support HP, 72 throughput
HP Enterprise Virtual Array Updating Product
Software Guide (XCS 10001000)
Abstract
This guide describes how to upgrade controller software, disk drive firmware, and related EVA management software on the
HP 4400/6400/8400 Enterprise Virtual Arrays. HP P6300/P6500 EVAs are not included in this document because they are
already running XCS 10001000 and do not need an upgrade. P6000, used throughout this document, is the new branding
for the Enterprise Virtual Array product family. General references to HP P6000 Command View may also refer to earlier
versions of HP Command View EVA.
This guide is intended for field personnel and customers who are experienced with these array models, storage area networks,
HP P6000 Command View and associated software. This guide does not provide information about upgrading or replacing
array hardware.
The information in this guide is subject to change. Please check for the latest version before starting an upgrade.
HP Part Number: 5697-2423
Published: December 2012
Edition: 4