HP EVA4000/6000/8000 HP StorageWorks 4x00/6x00/8x00 Enterprise Virtual Array u
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- HP EVA4000/6000/8000 | HP StorageWorks 4x00/6x00/8x00 Enterprise Virtual Array u - Page 1
HP StorageWorks 4x00/6x00/8x00 Enterprise Virtual Array updating product software guide (XCS 6.200) This document applies to the EVA4000/6000/8000 and EVA4100/6100/8100 models only. Part number: 5697-7368 First edition: June 2008 - HP EVA4000/6000/8000 | HP StorageWorks 4x00/6x00/8x00 Enterprise Virtual Array u - Page 2
to change without notice. The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors - HP EVA4000/6000/8000 | HP StorageWorks 4x00/6x00/8x00 Enterprise Virtual Array u - Page 3
online upgrade 32 Back up all storage system data 32 Upgrading HP Command View EVA 32 Upgrading using the typical installation 33 Verifying the installation 33 Upgrading browsers and JREs 34 HP StorageWorks 4x00/6x00/8x00 Enterprise Virtual Array updating product software guide (XCS 6.200) 3 - HP EVA4000/6000/8000 | HP StorageWorks 4x00/6x00/8x00 Enterprise Virtual Array u - Page 4
Enterprise Virtual Array 59 5 Troubleshooting 61 Solving HP Command View EVA problems (Step 1 61 General HP Command View EVA troubleshooting tips 61 Troubleshooting HP Command View EVA with the Storage Management Appliance (SMA) . . . . 61 Troubleshooting HP Command View EVA with a management - HP EVA4000/6000/8000 | HP StorageWorks 4x00/6x00/8x00 Enterprise Virtual Array u - Page 5
1 HSV Storage Network Properties page 16 2 HP Command View EVA Online Help 17 3 Hardware Folder Properties window 17 4 Checking operational states 18 5 SAN Visibility management page 20 6 Sample SAN Visibility report 25 7 Sample virtual disk statistics display 28 8 Windows Performance Monitor - HP EVA4000/6000/8000 | HP StorageWorks 4x00/6x00/8x00 Enterprise Virtual Array u - Page 6
6.200 Upgrade Paths 11 3 Reference documentation 11 4 XCS 6.200 Pre-upgrade task checklist 13 5 Management software version worksheet 15 6 HP Command View EVAPerf virtual disk statistics 28 7 IBM AIX timeout settings 32 8 HP Command View EVA upgrade paths 33 9 Upgrade task checklist 41 10 - HP EVA4000/6000/8000 | HP StorageWorks 4x00/6x00/8x00 Enterprise Virtual Array u - Page 7
: • Enterprise Virtual Arrays • Storage area networks • HP Command View EVA • HP Command View EVAPerf (used for online upgrades) Product models This guide includes information for the following Enterprise Virtual Array products: • EVA4000/6000/8000 • EVA4100/6100/8100 These arrays are referenced as - HP EVA4000/6000/8000 | HP StorageWorks 4x00/6x00/8x00 Enterprise Virtual Array u - Page 8
command line CAUTION: Indicates that failure to follow directions could result in damage to equipment or data. IMPORTANT: Provides clarifying information or specific instructions. NOTE: Provides additional information. TIP: Provides helpful hints and shortcuts. HP technical support Telephone numbers - HP EVA4000/6000/8000 | HP StorageWorks 4x00/6x00/8x00 Enterprise Virtual Array u - Page 9
://www.hp.com/support/manuals • http://h20293.www2.hp.com Documentation feedback HP welcomes your feedback. To make comments and suggestions about product documentation, please send a message to: . All submissions become the property of HP. HP StorageWorks 4x00/6x00/8x00 Enterprise Virtual Array - HP EVA4000/6000/8000 | HP StorageWorks 4x00/6x00/8x00 Enterprise Virtual Array u - Page 10
10 About this guide - HP EVA4000/6000/8000 | HP StorageWorks 4x00/6x00/8x00 Enterprise Virtual Array u - Page 11
Document Required? Location HP StorageWorks EVA documentation HP StorageWorks 4x00/6x00/8x00 Enterprise Virtual Array user guide http://www.hp.com/support/manuals HP StorageWorks 4x00/6x00/8x00 Enterprise Virtual Array release notes Yes Click Disk Storage Systems under Storage, and then HP - HP EVA4000/6000/8000 | HP StorageWorks 4x00/6x00/8x00 Enterprise Virtual Array u - Page 12
Document Required? Location HP StorageWorks Enterprise Virtual Array compatibility reference Yes HP Command View EVA documentation HP StorageWorks Command View EVA user guide http://www.hp.com/support/manuals HP StorageWorks Command View EVA installation guide Yes Click Storage Software - HP EVA4000/6000/8000 | HP StorageWorks 4x00/6x00/8x00 Enterprise Virtual Array u - Page 13
of all applicable installed management software. Checking the storage system hardware, page 17 Time required: 15-20 minutes When to perform: 1-2 weeks prior to the upgrade. Provide enough time to order and replace any failed components. - Check hardware status using HP Command View EVA. - Check - HP EVA4000/6000/8000 | HP StorageWorks 4x00/6x00/8x00 Enterprise Virtual Array u - Page 14
Upgrading HP Command View EVA, page 32 Time required: 15-20 minutes When to perform: Any time prior to the upgrade Things you will need: • HP StorageWorks Command View EVA 8.0.1 installation media - Check the HP Command View EVA version. - Upgrade to version 8.0.1 if necessary. Upgrading browser and - HP EVA4000/6000/8000 | HP StorageWorks 4x00/6x00/8x00 Enterprise Virtual Array u - Page 15
. NOTE: For complete details on EVA software compatibility, see the "EVA software solution compatibility" table and the "HP Command View EVA interoperability support" table in the HP StorageWorks Enterprise Virtual Array compatibility reference. See "Required documentation" on page 11 for the - HP EVA4000/6000/8000 | HP StorageWorks 4x00/6x00/8x00 Enterprise Virtual Array u - Page 16
support table in the HP StorageWorks Enterprise Virtual Array compatibility reference. See "Required documentation" on page 11 for the link to this document. Checking the HP Command View EVA version To check the HP Command View EVA version, perform the following steps: 1. Open HP Command View EVA - HP EVA4000/6000/8000 | HP StorageWorks 4x00/6x00/8x00 Enterprise Virtual Array u - Page 17
Figure 2 HP Command View EVA Online Help Checking the storage system hardware Estimated time to complete: 15-20 minutes When to perform: 1-2 weeks prior to the upgrade. Provide enough time to order and replace any failed components. Before upgrading your Enterprise Virtual Array, you should check - HP EVA4000/6000/8000 | HP StorageWorks 4x00/6x00/8x00 Enterprise Virtual Array u - Page 18
the HP StorageWorks 4x00/6x00/8x00 Enterprise Virtual Array user guide for replacement instructions. See Table 3 on page 11 for the link to this guide. Checking and upgrading your SAN infrastructure Estimated time to complete: Varies depending on the number of components that may require replacement - HP EVA4000/6000/8000 | HP StorageWorks 4x00/6x00/8x00 Enterprise Virtual Array u - Page 19
HP Command View EVA. 1. Download SAN Visibility from the following website: http://h18006.www1.hp.com/products/storageworks/san/index.html Click SAN Visibility under Networking Solutions. 2. Double-click the downloaded file to launch the installation. 3. Follow the on-screen instructions to install - HP EVA4000/6000/8000 | HP StorageWorks 4x00/6x00/8x00 Enterprise Virtual Array u - Page 20
Figure 5 SAN Visibility management page 4. Select SAN Settings and enter the following information. 20 Pre-upgrade tasks - HP EVA4000/6000/8000 | HP StorageWorks 4x00/6x00/8x00 Enterprise Virtual Array u - Page 21
associated with the SAN on which data collection will be done. b. Click Rename. c. Click Yes to confirm the name change. d. Select the fabric in the tree view. e. Enter a confirm the name change. HP StorageWorks 4x00/6x00/8x00 Enterprise Virtual Array updating product software guide (XCS 6.200) 21 - HP EVA4000/6000/8000 | HP StorageWorks 4x00/6x00/8x00 Enterprise Virtual Array u - Page 22
of the primary switch for the SAN for which you want a report HP when collection is complete. This requires you to know the SMTP address of your mail server. If you have external e-mail access from your environment, this is the preferred method. • Manually-Requires you to manually send the data to HP - HP EVA4000/6000/8000 | HP StorageWorks 4x00/6x00/8x00 Enterprise Virtual Array u - Page 23
to create reports for all the fabrics. 3. Click Start Data Collection. If you have selected the option to collect switch performance data, it will take at least 10 minutes to collect the data. HP StorageWorks 4x00/6x00/8x00 Enterprise Virtual Array updating product software guide (XCS 6.200) 23 - HP EVA4000/6000/8000 | HP StorageWorks 4x00/6x00/8x00 Enterprise Virtual Array u - Page 24
the default location during installation, this will be in the \Program Files\Hewlett-Packard\HP SANVisibility\ExtractedProcessReports folder. 2. firmware supported by XCS 6.200. This information is included in Part II. Fabric infrastructure rules of the HP StorageWorks SAN design reference guide. See - HP EVA4000/6000/8000 | HP StorageWorks 4x00/6x00/8x00 Enterprise Virtual Array u - Page 25
recommendations on using HP Command View EVAPerf to gather statistics to help identify periods of low storage system activity. If you are unfamiliar with HP Command View EVAPerf, see the "Monitoring array performance" chapter of the HP StorageWorks Command View EVA user guide for more information - HP EVA4000/6000/8000 | HP StorageWorks 4x00/6x00/8x00 Enterprise Virtual Array u - Page 26
I/O is low and remains low. NOTE: Before using HP Command View EVAPerf, you may want to configure friendly names to simplify identifying your storage systems, virtual disks, and hosts. See the HP StorageWorks Command View EVA user guide for more information about friendly names. • Identify a period - HP EVA4000/6000/8000 | HP StorageWorks 4x00/6x00/8x00 Enterprise Virtual Array u - Page 27
I/O loads, and suspend them long enough to perform the upgrade. This can be done by using HP Command View EVAPerf to view virtual disk activity. For example, after running HP Command View EVAPerf, you determine that all the virtual disks on the storage system are nearly idle with the exception of - HP EVA4000/6000/8000 | HP StorageWorks 4x00/6x00/8x00 Enterprise Virtual Array u - Page 28
virtual disk statistics display Table 6 HP Command View EVAPerf virtual disk statistics Counter Description Read Hit Req/s The number of read requests per second completed from the array cache memory. Data may reside in the cache memory due to a previous cache miss or because of a prefetch - HP EVA4000/6000/8000 | HP StorageWorks 4x00/6x00/8x00 Enterprise Virtual Array u - Page 29
graphical presentation that you may find more useful for analyzing EVA performance data. See the HP StorageWorks Command View EVA user guide for more information about using Windows Performance Monitor. Figure 8 Windows Performance Monitor display Managing host I/O timeouts for an online upgrade The - HP EVA4000/6000/8000 | HP StorageWorks 4x00/6x00/8x00 Enterprise Virtual Array u - Page 30
HKEY_LOCAL_MACHINE/SYSTEM/ CurrentControlSet/Disk/TimeoutValue should be set to 3c (60 seconds) HP-UX CAUTION: Because HP-UX supports boot across Fibre Channel SAN, any change to default SCSI timeouts on the HP-UX host may cause corruption and make the system unrecoverable. Default timeout values - HP EVA4000/6000/8000 | HP StorageWorks 4x00/6x00/8x00 Enterprise Virtual Array u - Page 31
timer for media command timeouts. In most performing an online firmware upgrade. Online controller firmware upgrades are supported in OpenVMS cluster environments where the EVA is the cluster boot device. HP StorageWorks 4x00/6x00/8x00 Enterprise Virtual Array updating product software guide (XCS - HP EVA4000/6000/8000 | HP StorageWorks 4x00/6x00/8x00 Enterprise Virtual Array u - Page 32
before performing major operations such as software upgrades. The backup should be scheduled as close to the upgrade process as possible. For more information about establishing and implementing good backup procedures for the EVA, contact your HP sales representative. Upgrading HP Command View EVA - HP EVA4000/6000/8000 | HP StorageWorks 4x00/6x00/8x00 Enterprise Virtual Array u - Page 33
automatically when you install SMI-S EVA. As a result, HP Command View EVA accepts all SMI-S EVA queries. Verifying the installation To verify that the software was installed successfully: HP StorageWorks 4x00/6x00/8x00 Enterprise Virtual Array updating product software guide (XCS 6.200) 33 - HP EVA4000/6000/8000 | HP StorageWorks 4x00/6x00/8x00 Enterprise Virtual Array u - Page 34
browser settings. See HP StorageWorks Command View EVA installation guide for more information. Upgrading browsers and JREs Estimated time to complete: 10-20 minutes When to perform: Any time prior to the upgrade Ensure that you are using a supported browser and JRE. HP Command View EVA may not work - HP EVA4000/6000/8000 | HP StorageWorks 4x00/6x00/8x00 Enterprise Virtual Array u - Page 35
currently installed, it must be upgraded to version 5.2, which is required with HP Command View EVA 8.0.1. To download the WEBES 5.2 software kit, go to the following website: http://h18023.www1.hp.com/support/svctools/webes/ Archiving and clearing the error log Before upgrading WEBES, perform these - HP EVA4000/6000/8000 | HP StorageWorks 4x00/6x00/8x00 Enterprise Virtual Array u - Page 36
When to perform: 48 hours before beginning the upgrade The storage system configuration should be stable for 48 hours before beginning the upgrade. Check the status of the array to ensure it is stable and then continue monitoring status until the upgrade begins. 1. Open HP Command View EVA and click - HP EVA4000/6000/8000 | HP StorageWorks 4x00/6x00/8x00 Enterprise Virtual Array u - Page 37
When to perform: As close as possible to the upgrade When upgrading an EVA in an HP Continuous Access EVA environment, the following requirements must be met. See HP StorageWorks Continuous Access EVA administrator guide for more information. HP StorageWorks 4x00/6x00/8x00 Enterprise Virtual Array - HP EVA4000/6000/8000 | HP StorageWorks 4x00/6x00/8x00 Enterprise Virtual Array u - Page 38
system. Upgrading disk drive firmware in an HP Continuous Access EVA environment When upgrading disk drive firmware in an HP Continuous Access EVA environment, the following requirements must be met. See HP StorageWorks Continuous Access EVA implementation guide for more information. • Verify that all - HP EVA4000/6000/8000 | HP StorageWorks 4x00/6x00/8x00 Enterprise Virtual Array u - Page 39
about using the utility or using the CAPTURE commands, see the HP StorageWorks Storage System Scripting Utility reference. See "Required documentation" on page 11 for the link to this document. HP StorageWorks 4x00/6x00/8x00 Enterprise Virtual Array updating product software guide (XCS 6.200) 39 - HP EVA4000/6000/8000 | HP StorageWorks 4x00/6x00/8x00 Enterprise Virtual Array u - Page 40
40 Pre-upgrade tasks - HP EVA4000/6000/8000 | HP StorageWorks 4x00/6x00/8x00 Enterprise Virtual Array u - Page 41
. − Disable password access in HP Command View EVA. Step 4. Halting all host access to the storage system for an offline upgrade (optional), page 46 Time required: Varies by host. Must be performed for each host accessing the storage system − Halt all applications accessing the storage system. − Stop - HP EVA4000/6000/8000 | HP StorageWorks 4x00/6x00/8x00 Enterprise Virtual Array u - Page 42
the OCP password. − Enable password access in HP Command View EVA. Step 8. Resuming storage system operation, page 57 Time required: Varies − Restart applications accessing the storage system if an offline upgrade was performed. − When running HP Continuous Access EVA, enable failsafe mode on all DR - HP EVA4000/6000/8000 | HP StorageWorks 4x00/6x00/8x00 Enterprise Virtual Array u - Page 43
are not working, the controllers restart, or there is a hardware failure. If there are any hardware components listed under this folder, determine why they are listed there and fix the problems. HP StorageWorks 4x00/6x00/8x00 Enterprise Virtual Array updating product software guide (XCS 6.200) 43 - HP EVA4000/6000/8000 | HP StorageWorks 4x00/6x00/8x00 Enterprise Virtual Array u - Page 44
3. Using HP Command View EVA, examine the controller event log and check for any critical events. a. Select the icon of the storage system you want to upgrade in the Navigation pane. b. Click View Events. The View Events page opens. c. Click Controller Event Log. The Controller Events page opens in - HP EVA4000/6000/8000 | HP StorageWorks 4x00/6x00/8x00 Enterprise Virtual Array u - Page 45
on the controller, you must also disable password access to the storage system in HP Command View EVA. The two work in conjunction with one another. Clearing the password on the Operator Control Panel (OCP) Clearing the password requires access to the storage system. The OCP is located on the front - HP EVA4000/6000/8000 | HP StorageWorks 4x00/6x00/8x00 Enterprise Virtual Array u - Page 46
Disabling password access in HP Command View EVA Estimated time to complete: 10 minutes To disable password access to a storage system in HP Command View EVA: NOTE: You will need to know the World Wide Name (WWN) of the storage system to disable password access. 1. Start HP Command View EVA in your - HP EVA4000/6000/8000 | HP StorageWorks 4x00/6x00/8x00 Enterprise Virtual Array u - Page 47
file (the files are identical). • EVA4000/4100 or EVA 6000/6100 - Select either the \HSV200\6200\HSV200_6200.SSS or \HSV200\LATEST\HSV200_6200.SSS file (the files are identical). 7. Click Next Step. HP StorageWorks 4x00/6x00/8x00 Enterprise Virtual Array updating product software guide (XCS 6.200) 47 - HP EVA4000/6000/8000 | HP StorageWorks 4x00/6x00/8x00 Enterprise Virtual Array u - Page 48
notes. Read them before continuing. Figure 14 Code Load Storage System-Page 2 window 8. Click Next Step. The new storage system software is copied to the controllers and validated. the code validation is complete, the Code Load Storage System-Page 3 window opens. 48 Upgrading the Enterprise Virtual - HP EVA4000/6000/8000 | HP StorageWorks 4x00/6x00/8x00 Enterprise Virtual Array u - Page 49
all EVA functions. After text Text file with information declaring that upgrade has completed and describing and post-upgrade requirements. Displayed by HP Command View EVA and not sent to the controller. HP StorageWorks 4x00/6x00/8x00 Enterprise Virtual Array updating product software guide (XCS - HP EVA4000/6000/8000 | HP StorageWorks 4x00/6x00/8x00 Enterprise Virtual Array u - Page 50
includes firmware on the EMU and I/O modules in the disk enclosures. During this interval, the Storage System Updating Firmware window opens. See Figure 17. Figure 16 Initializing firmware code load Figure 17 Storage system updating firmware 11. When the firmware upgrade is complete, the Initialized - HP EVA4000/6000/8000 | HP StorageWorks 4x00/6x00/8x00 Enterprise Virtual Array u - Page 51
upgrade. • Do not add to or remove members from DR groups during upgrade. • Ensure that you upgrade the disk drive firmware after you upgrade the storage system software. HP StorageWorks 4x00/6x00/8x00 Enterprise Virtual Array updating product software guide (XCS 6.200) 51 - HP EVA4000/6000/8000 | HP StorageWorks 4x00/6x00/8x00 Enterprise Virtual Array u - Page 52
, download the disk drive firmware file from the following website: http://www.hp.com/support/evadiskfirmware a. When you download the file from the web, the file le type is an executable. 2. Open HP Command View EVA. 3. In the Navigation pane, select the storage system being upgraded. 4. Click Code load. - HP EVA4000/6000/8000 | HP StorageWorks 4x00/6x00/8x00 Enterprise Virtual Array u - Page 53
Drives - Page 2 window 8. Click Next step. The disk drive code load operation begins. A status page opens indicating the progress as each disk drive is upgraded. HP StorageWorks 4x00/6x00/8x00 Enterprise Virtual Array updating product software guide (XCS 6.200) 53 - HP EVA4000/6000/8000 | HP StorageWorks 4x00/6x00/8x00 Enterprise Virtual Array u - Page 54
storage system, it can take 30 seconds to 3.5 minutes per drive to upgrade the firmware. The status is updated at 45 second intervals, so you must wait to see which disk drives are complete. CAUTION: If you select any array the upgrade when you selected the array, only those 10 drives will be - HP EVA4000/6000/8000 | HP StorageWorks 4x00/6x00/8x00 Enterprise Virtual Array u - Page 55
NOTE: • This step is only required if you use password protection on the storage system. • When you add a system password to the controller, you must also enable password access in HP Command View EVA. The two work in conjunction with one another. XCS 6.000 and later supports long passwords of up to - HP EVA4000/6000/8000 | HP StorageWorks 4x00/6x00/8x00 Enterprise Virtual Array u - Page 56
: 10 minutes After entering a password on the OCP, you must enable password access in HP Command View EVA. To enable password access to a storage system, perform the following steps: 1. Start HP Command View EVA in your browser. 2. Click Agent Options in the Session pane. The Management Agent - HP EVA4000/6000/8000 | HP StorageWorks 4x00/6x00/8x00 Enterprise Virtual Array u - Page 57
operation. 1. Using HP Command View EVA, check the overall status of the storage system to ensure there are no problems. For instructions on checking the status, see "Step 1. Checking the health of the Enterprise Virtual Array" on page 42. 2. If you did on offline upgrade, perform the following steps - HP EVA4000/6000/8000 | HP StorageWorks 4x00/6x00/8x00 Enterprise Virtual Array u - Page 58
file. b. On the HP Command View EVA management server, open a command window. c. Enter the following command to start ISEE: C:\>DESTA ISEE ON d. Enter the following commands to stop and restart WEBES: C:\>net stop desta_service C:\>net start desta_service 58 Upgrading the Enterprise Virtual Array - HP EVA4000/6000/8000 | HP StorageWorks 4x00/6x00/8x00 Enterprise Virtual Array u - Page 59
from XCS 6.200 depends on the minimum supported versions of your EVA controller hardware. Due to metadata changes in XCS 6.200, to downgrade it will be necessary to reinitialize the storage system and restore all data. Before proceeding with a downgrade, you must contact HP Services to determine if - HP EVA4000/6000/8000 | HP StorageWorks 4x00/6x00/8x00 Enterprise Virtual Array u - Page 60
60 Downgrading the Enterprise Virtual Array - HP EVA4000/6000/8000 | HP StorageWorks 4x00/6x00/8x00 Enterprise Virtual Array u - Page 61
the password? Troubleshooting HP Command View EVA with the Storage Management Appliance (SMA) Use the following steps to isolate problems that may occur when using HP Command View EVA with an SMA: HP StorageWorks 4x00/6x00/8x00 Enterprise Virtual Array updating product software guide (XCS 6.200 - HP EVA4000/6000/8000 | HP StorageWorks 4x00/6x00/8x00 Enterprise Virtual Array u - Page 62
the XCS version. For complete details on EVA software compatibility, see the "HP Command View EVA interoperability support" table in the HP StorageWorks Enterprise Virtual Array compatibility reference. See "Required documentation" on page 11 for the link to this document. 2. Determine if HP Command - HP EVA4000/6000/8000 | HP StorageWorks 4x00/6x00/8x00 Enterprise Virtual Array u - Page 63
) file may be missing in the HP Command View EVA directory structure. This can occur if the files were changed or if the HP Command View EVA installation went amiss. Reinstall HP Command View EVA. HP StorageWorks 4x00/6x00/8x00 Enterprise Virtual Array updating product software guide (XCS 6.200) 63 - HP EVA4000/6000/8000 | HP StorageWorks 4x00/6x00/8x00 Enterprise Virtual Array u - Page 64
Storage System-Cause 2 Ensure that you are running the HP Command View EVA version that is compatible with XCS 6.200. See the "HP Command View EVA interoperability support" table in the HP StorageWorks Enterprise Virtual Array compatibility reference to determine which version of HP Command View EVA - HP EVA4000/6000/8000 | HP StorageWorks 4x00/6x00/8x00 Enterprise Virtual Array u - Page 65
HP Command View EVA. 2. If the user belongs to the HP Storage Admins group, access is granted. 3. If the user belongs to the HP Storage Users group and the web page allows access to users with the View HP Storage privilege, access is granted. HP StorageWorks 4x00/6x00/8x00 Enterprise Virtual Array - HP EVA4000/6000/8000 | HP StorageWorks 4x00/6x00/8x00 Enterprise Virtual Array u - Page 66
4. If the user belongs to the HP Storage Users group and the web pages does not allow access to users with the View HP Storage privilege, access is denied. Solving problems selecting a storage system (Step 2) When selecting a storage system, ensure the status icon displayed for the storage system is - HP EVA4000/6000/8000 | HP StorageWorks 4x00/6x00/8x00 Enterprise Virtual Array u - Page 67
icon for a bad storage system Solving problems disabling DR group failsafe mode (Step 3) There are a number of issues that may occur with HP Continuous Access EVA. The following website provides access to information for troubleshooting problems with HP Continuous Access EVA: http://h20000.www2 - HP EVA4000/6000/8000 | HP StorageWorks 4x00/6x00/8x00 Enterprise Virtual Array u - Page 68
should take approximately 10 minutes to complete. If the storage system does not come back within 10 minutes, check the following: • Determine if the problem is with HP Command View EVA by performing the troubleshooting steps in "HP Command View EVA problems" on page 61. • Check any WEBES messages - HP EVA4000/6000/8000 | HP StorageWorks 4x00/6x00/8x00 Enterprise Virtual Array u - Page 69
1. Run HP Command View EVA and log in. 2. Select the storage system whose logs you want to view. 3. Click View events to view the event logs that can be displayed. If none of the above recommendations resolves the problem, contact your HP-authorized service representative for help. Solving problems - HP EVA4000/6000/8000 | HP StorageWorks 4x00/6x00/8x00 Enterprise Virtual Array u - Page 70
70 Troubleshooting - HP EVA4000/6000/8000 | HP StorageWorks 4x00/6x00/8x00 Enterprise Virtual Array u - Page 71
kits, required, 12 kits, software, 12 M Management Agent Options page, 46 Management Appliance errors, troubleshooting, 62 web server normal interaction with HP Command View EVA browsers, 34 HP StorageWorks 4x00/6x00/8x00 Enterprise Virtual Array updating product software guide (XCS 6.200) 71 - HP EVA4000/6000/8000 | HP StorageWorks 4x00/6x00/8x00 Enterprise Virtual Array u - Page 72
, 56 Storage System Password Access page, 46 T technical support HP, 8 service locator website, 9 time estimate adding passwords, 55 checking EVA health, 17, 36, 42 clearing passwords, 45 disabling password access, 46 enabling password access, 56 troubleshooting HP Command View EVA errors, 62
HP StorageWorks 4x00/6x00/8x00
Enterprise Virtual Array updating product
software guide (XCS 6.200)
This document applies to the EVA4000/6000/8000 and EVA4100/6100/8100 models only.
Part number: 5697-7368
First edition: June 2008