HP EVA8400 HP StorageWorks Enterprise Virtual Array updating product software
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- HP EVA8400 | HP StorageWorks Enterprise Virtual Array updating product software - Page 1
Virtual Array updating product software guide (XCS 09522000) Abstract This guide describes how to upgrade controller software, disk drive firmware, and related EVA management software on HP StorageWorks 4400 Enterprise Virtual Array and HP StorageWorks 6400/8400 Enterprise Virtual Array models - HP EVA8400 | HP StorageWorks Enterprise Virtual Array updating product software - Page 2
to change without notice. The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors - HP EVA8400 | HP StorageWorks Enterprise Virtual Array updating product software - Page 3
software version 15 Checking current software versions 15 Checking the HP a report from HP 23 Reading the HP Command View EVAPerf 27 Tips for using HP Command View EVAPerf 27 HP Command View EVAPerf command options 28 Running HP system data 36 Upgrading HP Command View EVA 36 Upgrading - HP EVA8400 | HP StorageWorks Enterprise Virtual Array updating product software - Page 4
HP Command View EVA problems 71 General HP Command View EVA troubleshooting tips 71 Troubleshooting HP Command View EVA with a management server 72 Troubleshooting specific HP Command View EVA errors 72 View is not set or view list is null 72 HTTP status 404, not found or status 503, no service - HP EVA8400 | HP StorageWorks Enterprise Virtual Array updating product software - Page 5
Documents ...81 Websites ...82 Typographic conventions ...82 Index 85 HP StorageWorks Enterprise Virtual Array updating product software guide (XCS 09522000) 5 - HP EVA8400 | HP StorageWorks Enterprise Virtual Array updating product software - Page 6
Figures 1 EVA Storage Network Properties window 17 2 HP Command View EVA online help 17 3 Hardware Folder Properties 57 15 Second code load confirmation screen 57 16 Initializing software code load 58 17 Storage system updating software 58 18 Verifying XCS version after upgrading 59 19 I/O - HP EVA8400 | HP StorageWorks Enterprise Virtual Array updating product software - Page 7
10 Possible causes and corrective actions when no storage system found 75 11 Disk drive firmware upgrade errors and workarounds 76 12 Document conventions 82 HP StorageWorks Enterprise Virtual Array updating product software guide (XCS 09522000) 7 - HP EVA8400 | HP StorageWorks Enterprise Virtual Array updating product software - Page 8
8 - HP EVA8400 | HP StorageWorks Enterprise Virtual Array updating product software - Page 9
have returned to service. Evaluate your drivers will typically retry the I/O request on the same path or an alternate path. There are operating system and HBA dependencies on these algorithms. The retry algorithms may extend the HP StorageWorks Enterprise Virtual Array updating product software guide - HP EVA8400 | HP StorageWorks Enterprise Virtual Array updating product software - Page 10
is supported. • Stop all storage modification jobs (such as creation, deletion, presentation) 30 minutes before beginning the controller software upgrade. are performed sequentially to ensure host I/O continues during the upgrade.) HP recommends that you check the state of the I/O modules on each - HP EVA8400 | HP StorageWorks Enterprise Virtual Array updating product software - Page 11
Solutions Manager administrator guide http://www.hp.com/support/manuals Click Storage Software under Storage, and then select HP StorageWorks Continuous Access EVA Software under Storage Replication Software. HP StorageWorks Enterprise Virtual Array updating product software guide (XCS 09522000 - HP EVA8400 | HP StorageWorks Enterprise Virtual Array updating product software - Page 12
EVA implementation guide HP StorageWorks JREserver installation instructions SAN infrastructure documentation HP StorageWorks SAN Design Reference Guide http://www.hp.com/support/manuals Yes Click Storage Networking under Storage, and then select HP StorageWorks SAN under HP StorageWorks SAN - HP EVA8400 | HP StorageWorks Enterprise Virtual Array updating product software - Page 13
IMPORTANT: Either HP Command View EVA 9.0.1 or 9.1 can be used with XCS 09522000. HP StorageWorks Enterprise Virtual Array updating product software guide (XCS 09522000) 13 - HP EVA8400 | HP StorageWorks Enterprise Virtual Array updating product software - Page 14
14 Getting started - HP EVA8400 | HP StorageWorks Enterprise Virtual Array updating product software - Page 15
upgrade related management software to the correct version as required. Use Table 2 to collect version information for your current software. You must upgrade any software that does not meet the required version. HP StorageWorks Enterprise Virtual Array updating product software guide (XCS 09522000 - HP EVA8400 | HP StorageWorks Enterprise Virtual Array updating product software - Page 16
on page 42 1You can also use Windows Add or Remove Programs to view the software version. 2For Windows servers. For clients running other operating systems, see the Browser and JRE support table in the HP StorageWorks Virtual Array compatibility reference. See Table 1, page 11 for the link to this - HP EVA8400 | HP StorageWorks Enterprise Virtual Array updating product software - Page 17
. If the version listed is earlier than 9.0.1 or 9.1, it must be upgraded. Figure 2 HP Command View EVA online help . TIP: The full version number is also shown at the bottom before beginning the upgrade. HP StorageWorks Enterprise Virtual Array updating product software guide (XCS 09522000) 17 - HP EVA8400 | HP StorageWorks Enterprise Virtual Array updating product software - Page 18
navigation pane. If there are any hardware caution or warning conditions, HP Command View EVA displays the appropriate icon over the folder. b. Click opens. The Operational State field indicates if there is a hardware problem. Figure 3 Hardware Folder Properties window . c. Select the applicable - HP EVA8400 | HP StorageWorks Enterprise Virtual Array updating product software - Page 19
configuration data is collected, packaged, and sent to HP, where it is formatted into a complete report and returned to you. You can then use the report to determine if any of your SAN components are not supported by the latest controller software and must be upgraded or replaced. NOTE: The version - HP EVA8400 | HP StorageWorks Enterprise Virtual Array updating product software - Page 20
website: http://h18006.www1.hp.com/products/storageworks/san/index.html Click SAN Visibility under Networking Solutions and Download Now. 2. Double-click the downloaded file to launch the installation. 3. Follow the on-screen instructions to install the software. Using SAN Visibility Before - HP EVA8400 | HP StorageWorks Enterprise Virtual Array updating product software - Page 21
error in the Messages panel (bottom of screen), this is just notification of lack of a specific service; you can ignore it.) b. Click Rename. c. Click Yes to confirm the name change. confirm the name change. HP StorageWorks Enterprise Virtual Array updating product software guide (XCS 09522000) 21 - HP EVA8400 | HP StorageWorks Enterprise Virtual Array updating product software - Page 22
4. Click Switch Settings and enter the following information: a. Enter the IP Address of the primary switch for the SAN for which you want a report. Information will be collected for all devices connected to this switch. b. Clear Discover connected switches. This option automatically detects all - HP EVA8400 | HP StorageWorks Enterprise Virtual Array updating product software - Page 23
required. d. To send your raw data to HP automatically when creating a report, select Automatically e- see the SAN Visibility user guide. Obtaining a report from HP Once you have configured SAN • Automatically-Automatically e-mails your data to HP when collection is complete. This requires you - HP EVA8400 | HP StorageWorks Enterprise Virtual Array updating product software - Page 24
your environment, this is the preferred method. • Manually-Requires you to send your data manually to HP to obtain a SAN Visibility report. If you the data. When data collection is complete, the raw data is sent to HP. The report is processed and the formatted report returned to you within one - HP EVA8400 | HP StorageWorks Enterprise Virtual Array updating product software - Page 25
Visibility does not find the SMTP server or if you want to create a report manually, follow the procedure below: 1. Click Data Collection. 2. Select the fabric for which A sample report is shown in Figure 5. HP StorageWorks Enterprise Virtual Array updating product software guide (XCS 09522000) 25 - HP EVA8400 | HP StorageWorks Enterprise Virtual Array updating product software - Page 26
For more information about how to use SPOCK, see the Getting Started Guide (http://h20272.www2.hp.com/Pages/spock_overview/introduction.html). 6. For each HBA, compare the indicated driver and firmware versions to the versions supported by XCS 09522000. This information is listed on the Single Point - HP EVA8400 | HP StorageWorks Enterprise Virtual Array updating product software - Page 27
is performed while host I/Os are being serviced, the I/O load can impact the upgrade guide. IMPORTANT: If you have an array-based management system, you can install and run HP Command View EVAPerf on a supported Windows host connected to the EVA4400. Tips for using HP Command View EVAPerf Use HP - HP EVA8400 | HP StorageWorks Enterprise Virtual Array updating product software - Page 28
load may be low between midnight and 2 AM on Sunday morning, run HP Command View EVAPerf during this period. • If the I/O pattern is low, Specifies the duration of a continuous mode session. For example, if you enter evaperf hps -cont 2 -dur 30, host port data is displayed at two second intervals - HP EVA8400 | HP StorageWorks Enterprise Virtual Array updating product software - Page 29
be less than 7000 IOPS and less than 70 MB/s. NOTE: Another option for displaying HP Command View EVAPerf data is to use the -csv command option, which saves the data -dur 7200 -sz EVA1 -fo C:\virtual_disks HP StorageWorks Enterprise Virtual Array updating product software guide (XCS 09522000) 29 - HP EVA8400 | HP StorageWorks Enterprise Virtual Array updating product software - Page 30
output, logical unit number (LUN) is used interchangeably with virtual disk. Virtual disks must be presented to a host to be seen by HP Command View EVAPerf. However, replication volumes on the replication system are visible without being presented. Because the storage system controllers are active - HP EVA8400 | HP StorageWorks Enterprise Virtual Array updating product software - Page 31
following section provide a summary of the steps and commands involved in checking and changing timeout values for each supported operating system. See the operating system documentation for more information. HP StorageWorks Enterprise Virtual Array updating product software guide (XCS 09522000) 31 - HP EVA8400 | HP StorageWorks Enterprise Virtual Array updating product software - Page 32
one node at a time and shut down the passive node to avoid unwanted automatic failover. HP-UX CAUTION: Because HP-UX supports boot across Fibre Channel SAN, any change to default SCSI timeouts on the HP-UX host may cause corruption and make the system unrecoverable. Default timeout values • Sdisk - HP EVA8400 | HP StorageWorks Enterprise Virtual Array updating product software - Page 33
=16 • discovery_threads=32 To check or set Linux parameters, use the set_parm executable found in the /opt/hp/ directory. When executed, the options to change timeout values are displayed. HP StorageWorks Enterprise Virtual Array updating product software guide (XCS 09522000) 33 - HP EVA8400 | HP StorageWorks Enterprise Virtual Array updating product software - Page 34
services, and shut down the secondary node before starting the controller software upgrade. Once the upgrade is complete, restart the cluster services : When NetWare is used with the EVA4400, it is not supported in an HP Continuous Access EVA environment. No changes are needed for NetWare operating - HP EVA8400 | HP StorageWorks Enterprise Virtual Array updating product software - Page 35
is the cluster boot device. Solaris Solaris supports online controller upgrades with the following driver timeouts: • Sun Drivers (qlc or emlxs): 60 seconds • , Solaris) are those provided for these systems. HP StorageWorks Enterprise Virtual Array updating product software guide (XCS 09522000) 35 - HP EVA8400 | HP StorageWorks Enterprise Virtual Array updating product software - Page 36
Services using software with non /hp/ - HP EVA8400 | HP StorageWorks Enterprise Virtual Array updating product software - Page 37
custom installation procedure, which provides control over which components are installed, see the HP StorageWorks Command View EVA installation guide for instructions. To install the complete software suite: 1. Close all applications running on the management server. 2. Insert the installation CD - HP EVA8400 | HP StorageWorks Enterprise Virtual Array updating product software - Page 38
guide for more information. A trust relationship between HP Command View EVA and SMI-S EVA is established automatically when you install SMI-S EVA. As a result, HP Command View EVA accepts all SMI-S EVA queries. Verifying the installation on the management server To verify that the software - HP EVA8400 | HP StorageWorks Enterprise Virtual Array updating product software - Page 39
in this section for the EVA4400 to ensure the management module software is current. Estimated time to complete: 25 minutes When to perform: Any time prior to the upgrade. To upgrade the management module: HP StorageWorks Enterprise Virtual Array updating product software guide (XCS 09522000) 39 - HP EVA8400 | HP StorageWorks Enterprise Virtual Array updating product software - Page 40
): https://HP EVA storage system IP address:2373 NOTE: • If you are running a version of management module software earlier than based operator panel user guide. The WOCP login window appears. 4. Log in as an HP EVA administrator (user instructions and then click Finish. A confirmation window - HP EVA8400 | HP StorageWorks Enterprise Virtual Array updating product software - Page 41
correct. If it is incorrect, enter the correct time and save your changes. If it is incorrect, enter the correct time and save your changes. HP StorageWorks Enterprise Virtual Array updating product software guide (XCS 09522000) 41 - HP EVA8400 | HP StorageWorks Enterprise Virtual Array updating product software - Page 42
HP Command View EVA. HP Insight Remote Support Software HP strongly recommends that you install HP Insight Remote Support software to complete the installation or upgrade of your product and to enable enhanced delivery of your HP Warranty, HP Care Pack Service or HP contractual support agreement. HP - HP EVA8400 | HP StorageWorks Enterprise Virtual Array updating product software - Page 43
Solutions Manager administrator guide. See "Required documentation" on page 11. HP Replication Solutions Manager can be downloaded from the following website: http://h18006.www1.hp.com/products/storage/software/bizcopyeva/index.html Click Software & drivers. NOTE: HP Replication Solutions Manager - HP EVA8400 | HP StorageWorks Enterprise Virtual Array updating product software - Page 44
events have occurred, perform the steps outlined in the corrective action codes to correct the problems. In some cases, it may be necessary to call your HP-authorized service representative to fix the problem. 3. Verify that no changes to the storage system configuration are in progress. For example - HP EVA8400 | HP StorageWorks Enterprise Virtual Array updating product software - Page 45
Access EVA environment, the following requirements must be met. See HP StorageWorks Continuous Access EVA implementation guide for more information. • Before you upgrade the controller software, you must upgrade HP Command View EVA (and layered applications) to the required version on both - HP EVA8400 | HP StorageWorks Enterprise Virtual Array updating product software - Page 46
an HP Continuous Access EVA environment, the following requirements must be met. See HP StorageWorks Continuous Access EVA implementation guide for configuration data is saved to a series of files stored in a location other than on the storage system. HP Storage System Scripting Utility (called - HP EVA8400 | HP StorageWorks Enterprise Virtual Array updating product software - Page 47
configuration data is stored in a series of one to five files, You must manually restore that HP StorageWorks Storage System Scripting Utility reference. See "Required documentation" on page 11 for the link to this document. HP StorageWorks Enterprise Virtual Array updating product software guide - HP EVA8400 | HP StorageWorks Enterprise Virtual Array updating product software - Page 48
required: 10-20 minutes When to perform: Any time before the upgrade Installing Remote Support Software, page 42 Time required: 10-20 minutes When to perform: Any time before the upgrade Upgrading HP Replication Solutions Manager (optional), page 43 Time required: 10-20 minutes When to perform - HP EVA8400 | HP StorageWorks Enterprise Virtual Array updating product software - Page 49
Task Preparing an HP Continuous Access EVA environment for upgrading, page 45 Time required: Varies depending on replication 10-15 minutes When to perform: As close as possible to the upgrade Task complete HP StorageWorks Enterprise Virtual Array updating product software guide (XCS 09522000) 49 - HP EVA8400 | HP StorageWorks Enterprise Virtual Array updating product software - Page 50
50 Pre-upgrade tasks - HP EVA8400 | HP StorageWorks Enterprise Virtual Array updating product software - Page 51
following steps guide you through the process of upgrading the system software. Ensure problems If you experience any problems when performing the XCS upgrade procedure, see "Troubleshooting" on page 71 for assistance. If you are still unable to resolve the problem, contact your HP-authorized service - HP EVA8400 | HP StorageWorks Enterprise Virtual Array updating product software - Page 52
the Navigation pane. If there are any hardware caution or warning conditions, HP Command View EVA displays the appropriate icon over the folder. b. Click the indicates if there is a hardware problem. Figure 9 Hardware Folder Properties window . c. If a problem is indicated, continue to expand the - HP EVA8400 | HP StorageWorks Enterprise Virtual Array updating product software - Page 53
to call your HP-authorized service representative to fix the problem. CAUTION: If any critical events have occurred within the last 48 hours, do not proceed with the upgrade until the situation has been resolved. HP StorageWorks Enterprise Virtual Array updating product software guide (XCS 09522000 - HP EVA8400 | HP StorageWorks Enterprise Virtual Array updating product software - Page 54
time to complete: 10-15 minutes To avoid generating unnecessary events and alerts during the upgrade, disable Remote Support Software while performing the upgrade as follows: 1. On the HP Command View EVA management server, open a command window. 2. Enter the following commands to stop Remote - HP EVA8400 | HP StorageWorks Enterprise Virtual Array updating product software - Page 55
Upgrading controller software to XCS software upgrade. • Before upgrading the controller software , ensure that the storage system configuration is stable and is not being changed in any way. If any configuration changes are in progress, monitor them using HP software 1. Open HP Command - HP EVA8400 | HP StorageWorks Enterprise Virtual Array updating product software - Page 56
was created from the download .ISO image.) and select the appropriate file as shown in the following table. Table 7 Controller software For this array EVA4400 EVA6400 EVA8400 Select \HSV300\09522000\300_09522000.SSS \HSV400\09522000\400_09522000.SSS \HSV450\09522000\450_09522000.SSS 56 Upgrading - HP EVA8400 | HP StorageWorks Enterprise Virtual Array updating product software - Page 57
) to proceed. Figure 14 First code load confirmation screen . Figure 15 Second code load confirmation screen . 8. Click Next Step. The new storage system software is copied to the controllers and validated. HP StorageWorks Enterprise Virtual Array updating product software guide (XCS 09522000) 57 - HP EVA8400 | HP StorageWorks Enterprise Virtual Array updating product software - Page 58
Figure 17). Figure 17 Storage system updating software . IMPORTANT: If you are doing an enclosures. You can either issue a power off from HP Command View EVA or from the controller as follows: when the array has shut down. b. On the EVA6400/8400, press and release the power button at the rear of - HP EVA8400 | HP StorageWorks Enterprise Virtual Array updating product software - Page 59
8400) or the controller enclosure (EVA4400). c. Allow the array to start up completely. d. Start HP in the Content pane to allow HP Command View EVA to discover the version of the storage system software in the Version box. software upgrade completes (which includes upgrading I/O module firmware), HP - HP EVA8400 | HP StorageWorks Enterprise Virtual Array updating product software - Page 60
type, and Assembly serial number (see Figure 20). These blank fields do not affect I/O module operation and do not indicate that the upgrade was unsuccessful. HP recommends that you wait 20 minutes to see if the situation corrects itself. If not, you can reset the I/O module to populate these fields - HP EVA8400 | HP StorageWorks Enterprise Virtual Array updating product software - Page 61
instructions for instructions. See "Related information" on page 81 for document location. • Insert a serial cable into the I/O module and issue the reset command via the serial line (requires HP Services firmware support with controller software, see HP StorageWorks disk drive firmware support. See - HP EVA8400 | HP StorageWorks Enterprise Virtual Array updating product software - Page 62
upgrade the disk drive firmware after you upgrade the storage system software. • Perform your upgrade during times of low I/O to minimize hp.com/support/evadiskfirmware. a. Store the file to a known local directory. If you are running HP Command View EVA 9.x or later, continue with step 4. NOTE: HP - HP EVA8400 | HP StorageWorks Enterprise Virtual Array updating product software - Page 63
file or manually enter the path to the zip file (from Step 3.a). b. If you are running HP Command View EVA 8.x or earlier, enter the path to the folder where you extracted the bundled image files (from Step 3.b). HP StorageWorks Enterprise Virtual Array updating product software guide (XCS 09522000 - HP EVA8400 | HP StorageWorks Enterprise Virtual Array updating product software - Page 64
9. Click Next step. All disk drives are scanned for configuration information and upgrade eligibility. The results are displayed in a table when the Online Disk Drive Code Load - Page 2 window opens. Figure 23 Code Load Disk Drives - Page 2 window . 64 Upgrading the Enterprise Virtual Array - HP EVA8400 | HP StorageWorks Enterprise Virtual Array updating product software - Page 65
all the disk drives have been upgraded, the Code Load Disk Drives On Line - Page 3 window opens indicating the drives that have been upgraded successfully. HP StorageWorks Enterprise Virtual Array updating product software guide (XCS 09522000) 65 - HP EVA8400 | HP StorageWorks Enterprise Virtual Array updating product software - Page 66
, the firmware and installation instructions can be downloaded from the following website: http://www.hp.com/support/evadiskfirmware IMPORTANT: Upgrading disk EVA4400) or use the OCP (EVA6400/8400). Long passwords (up to 16 characters) are supported. The password must meet the following requirements - HP EVA8400 | HP StorageWorks Enterprise Virtual Array updating product software - Page 67
. 7. Click Enable Password. A message box opens. 8. Click OK. HP Command View EVA enables password access to the storage system. Step 8. Resuming storage system operation Estimated time to complete: Varies. HP StorageWorks Enterprise Virtual Array updating product software guide (XCS 09522000) 67 - HP EVA8400 | HP StorageWorks Enterprise Virtual Array updating product software - Page 68
Remote Support Software: C:\>net start desta_service d. Enter exit. 6. Update the MIB file after the upgrade to ensure SNMP notifications are captured correctly. See "Retrieving the Management Information Base" in the HP StorageWorks Command View EVA user guide for detailed instructions. Task - HP EVA8400 | HP StorageWorks Enterprise Virtual Array updating product software - Page 69
. • When running HP Continuous Access EVA, enable failsafe mode on all DR groups. • If you changed any host LUN timeout values, reset them to their original values. • Enable Remote Support Software (if used). HP StorageWorks Enterprise Virtual Array updating product software guide (XCS 09522000) 69 - HP EVA8400 | HP StorageWorks Enterprise Virtual Array updating product software - Page 70
70 Upgrading the Enterprise Virtual Array - HP EVA8400 | HP StorageWorks Enterprise Virtual Array updating product software - Page 71
controller software" on page 55 where the problem is likely to occur. Many of the common problems you may encounter are included. Contact your HP-authorized support representative for help if this information does not help your problem. The following troubleshooting topics are covered: • "HP Command - HP EVA8400 | HP StorageWorks Enterprise Virtual Array updating product software - Page 72
View EVA you are using is compatible with the XCS version. For complete details on EVA software compatibility, see the "HP Command View EVA interoperability support" table in the HP StorageWorks Enterprise Virtual Array compatibility reference. See "Required documentation" on page 11 for the link to - HP EVA8400 | HP StorageWorks Enterprise Virtual Array updating product software - Page 73
HP Command View EVA. HTTP status 404, not found or status 503, no service Symptom HP Command View EVA. In this case, the browser will time out internally. Retry the request when the appliance and HP Command View EVA are up. HP StorageWorks Enterprise Virtual Array updating product software guide - HP EVA8400 | HP StorageWorks Enterprise Virtual Array updating product software - Page 74
HP version of XCS that HP Command View EVA does HP Command View EVA can only manage controllers that are running supported HP Command View EVA version that is compatible with XCS 09522000. See the "HP Command View EVA interoperability support" table in the HP systems found Symptom HP Command View EVA - HP EVA8400 | HP StorageWorks Enterprise Virtual Array updating product software - Page 75
may also occur if backend problems are preventing access to the HP Storage Users. Members have view capability only. This group is required only when a group with extremely limited use of HP Command View EVA is required. HP StorageWorks Enterprise Virtual Array updating product software guide - HP EVA8400 | HP StorageWorks Enterprise Virtual Array updating product software - Page 76
HP Storage privilege, access is denied. Troubleshooting problems. Resolve the drive problems and restart the disk drive firmware upgrade. Unable to process command at this time. Check for any possible connection issues between HP Retry the command or check all connec- Command View EVA software - HP EVA8400 | HP StorageWorks Enterprise Virtual Array updating product software - Page 77
be served Invalid Target Handle Check the drive properties in the HP Command View EVA GUI for problems. Resolve the problem and restart the disk drive firmware upgrade. Not a supported version Restart the HP Command View EVA service and retry the disk drive firmware upgrade. The disk cannot be - HP EVA8400 | HP StorageWorks Enterprise Virtual Array updating product software - Page 78
=us& prodTypeId=18964&prodSeriesId=471572&lang=en&cc=us Click Troubleshoot a problem under Tasks for HP StorageWorks Continuous Access EVA Software. Solving problems downloading the system software file If you cannot download the system software file, right-click the link and save it to your desktop - HP EVA8400 | HP StorageWorks Enterprise Virtual Array updating product software - Page 79
system does not come back within 10 minutes, check the following: • Determine if the problem is with HP Command View EVA by performing the troubleshooting steps in "HP Command View EVA problems" on page 71. HP StorageWorks Enterprise Virtual Array updating product software guide (XCS 09522000) 79 - HP EVA8400 | HP StorageWorks Enterprise Virtual Array updating product software - Page 80
of the above recommendations resolves the problem, contact your HP-authorized service representative for help. Solving problems with multiple resynchronizations During the occurs due to multiple resynchronizations, contact your HP-authorized service representative for assistance. 80 Troubleshooting - HP EVA8400 | HP StorageWorks Enterprise Virtual Array updating product software - Page 81
in this guide, see the Manuals page on the Business Support Center website: http://www.hp.com/support/manuals In the Storage section, click Disk Storage Systems or Storage Software, and then select your product. HP StorageWorks Enterprise Virtual Array updating product software guide (XCS 09522000 - HP EVA8400 | HP StorageWorks Enterprise Virtual Array updating product software - Page 82
• HP: http://www.hp.com • HP Storage: http://www.hp.com/go/storage • HP Partner Locator: http://www.hp.com/service_locator • HP Software Downloads: http://www.hp.com/support/downloads • HP Software Depot: http://www.software.hp.com • HP Single Point of Connectivity Knowledge (SPOCK): http://www.hp - HP EVA8400 | HP StorageWorks Enterprise Virtual Array updating product software - Page 83
attention to important information that if not understood or followed can result in data loss, data corruption, or damage to hardware or software. An alert that calls attention to essential information. An alert that calls attention to additional or supplementary information. An alert that calls - HP EVA8400 | HP StorageWorks Enterprise Virtual Array updating product software - Page 84
84 Support and other resources - HP EVA8400 | HP StorageWorks Enterprise Virtual Array updating product software - Page 85
interaction, 73 HP technical support, 81 I installation typical, 37 Invalid firmware image file error, 78 J JRE, recommended versions, 42 K kits required, 12 software, 12 M Management Agent Options page, 54 management appliance interaction with HP Command View EVA, 73 troubleshooting errors, 72 - HP EVA8400 | HP StorageWorks Enterprise Virtual Array updating product software - Page 86
, 19 selecting online upgrade time, 27 software, 12 status code 21006, 78 65, 79 storage system passwords, 67 T technical support HP, 81 time estimate adding passwords, 66 clearing passwords, 54 disabling password access, 54 troubleshooting HP Command View EVA errors, 72 management appliance
HP StorageWorks Enterprise Virtual Array
updating product software guide (XCS
09522000)
Abstract
This guide describes how to upgrade controller software, disk drive firmware, and related EVA management
software on HP StorageWorks 4400 Enterprise Virtual Array and HP StorageWorks 6400/8400 Enterprise
Virtual Array models. This guide is intended for field personnel and customers who are experienced with Enterprise
Virtual Arrays, storage area networks, and HP StorageWorks Command View EVA.
This guide does not provide information about upgrading or changing the Enterprise Virtual Array hardware.
Part Number: 576287-003
First edition: October 2009