HP Elite Dragonfly 13.5 Maintenance and Service Guide

HP Elite Dragonfly 13.5 Manual

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  • HP Elite Dragonfly 13.5 | Maintenance and Service Guide - Page 1
    Maintenance and Service Guide SUMMARY This guide provides information about spare parts, removal and replacement of parts, security, backing up, and more.
  • HP Elite Dragonfly 13.5 | Maintenance and Service Guide - Page 2
    back to S Mode. Learn more at Windows.com/SmodeFAQ. To access the latest user guides, go to http://www.hp.com/support, and follow the instructions to find your product. Then select Manuals. Software terms By installing, copying, downloading, or otherwise using any software product preinstalled on
  • HP Elite Dragonfly 13.5 | Maintenance and Service Guide - Page 3
    Safety warning notice Reduce the possibility of heat-related injuries or of overheating the computer by following the practices described. WARNING! To reduce the possibility of heat-related injuries or of overheating the computer, do not place the computer directly on your lap or obstruct the
  • HP Elite Dragonfly 13.5 | Maintenance and Service Guide - Page 4
    10 Button, speakers, and fingerprint reader...11 Special keys...12 Action keys ...13 Hot keys (select products only) ...15 Bottom ...15 Labels ...16 Using replacement procedures preliminary requirements 29 Tools required ...29 Service considerations...29 Plastic parts ...29 Cables and connectors...
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    guide...57 Resources...57 General troubleshooting steps...58 Identify the issue ...58 1. Understand the issue...59 Boot up sequence...59 Failure classification ...59 2. Examine the environment ...61 3. Perform a visual inspection of hardware ...61 4. Update BIOS and drivers ...62 Manually
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    Thermal Monitor...65 Non HP diagnostics tools ...65 7. Status lights, blinking light codes, troubleshooting lights, and POST error messages system 71 13. Replace the system board ...71 Verify solution...72 Helpful Hints ...72 At startup ...72 During operation...73 Consulting with HP Service ...74
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    Intel Trusted Execution Technology (TXT) Error 116 Sure Start unable to find valid BIOS Boot Block image 116 Sure Start has identified a problem (Manual Recovery Policy Set 116 POST error messages and user actions...116 Routine maintenance for performance improvement 118 Common blue screen error
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    Microsoft general troubleshooting of Windows bug check codes 119 Use Windows Debugging Tool ...120 the boot order using the f9 prompt ...134 TPM BIOS settings (select products only) ...135 Using HP Sure Start (select products only) ...135 9 Backing up, resetting, and recovering ...136 Backing up
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    failure ID code 142 Accessing HP PC Hardware Diagnostics Windows 142 Accessing HP PC Hardware Diagnostics Windows from HP Help and Support (select products only) .........142 Accessing HP PC Hardware Diagnostics Windows from Support Assistant 143 Accessing HP PC Hardware Diagnostics Windows from
  • HP Elite Dragonfly 13.5 | Maintenance and Service Guide - Page 10
    and their descriptions Category Description Product Name HP Elite Dragonfly G3 Notebook PC Processors 12th Generation Intel® Internal graphics Unified memory architecture (UMA) External graphics Supports HDMI Display 34.2 cm (13.5 in), widescreen ultra extended graphics array (WUXGA),
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    with image sensor Multitouch gestures enabled Precision touchpad support Support for Modern Trackpad Gestures Taps enabled as default Power requirements Battery 4 cell, 45 Whr, polymer, HP Long Life 6 cell, 68 Whr, polymer, HP Long Life HP Fast Charge Technology Smart AC adapters 65
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    10 Pro 64 StF MSNA Standard Windows 11 Pro 64 StF MSNA Standard Windows 10 Enterprise 64 Windows 10 OST Enterprise 64 LTSC 2109 FreeDos 3.0 Serviceability End user replaceable parts AC adapter Product description 3
  • HP Elite Dragonfly 13.5 | Maintenance and Service Guide - Page 13
    features top-rated components. This chapter provides details about your components, where they are located, and how they work. Locating hardware Use these instructions to find out what hardware is installed on your computer. ▲ Select the Search icon in the taskbar, type device manager in the search
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    output. NOTE: Your computer might also support a Thunderbolt docking station. (4) USB SuperSpeed port with HP Sleep and Charge Connects a USB device, To access this guide: ▲ Select the Search icon in the taskbar, type HP Documentation in the search box, and then select HP Documentation. NOTE:
  • HP Elite Dragonfly 13.5 | Maintenance and Service Guide - Page 15
    Connects an AC adapter that has a USB Type-C connector, port with HP Sleep and Charge and DisplayPort supplying power to the computer and, if Type-C connector, providing DisplayPort output. NOTE: Your computer might also support a Thunderbolt docking station. (4) Battery light When AC power is
  • HP Elite Dragonfly 13.5 | Maintenance and Service Guide - Page 16
    & battery. 2. Select Screen and sleep, and then follow the on-screen instructions. Low blue light mode (select products only) Your computer display is shipped from the risk of serious injury, read the Safety & Comfort Guide. It describes proper workstation setup and proper posture, health, and work
  • HP Elite Dragonfly 13.5 | Maintenance and Service Guide - Page 17
    , Safety, and Environmental Notices that applies to your country or region. To access this guide: ▲ Select the Search icon in the taskbar, type HP Documentation in the search box, and then select HP Documentation. Keyboard area Keyboards can vary by language. NOTE: The keyboard, including the
  • HP Elite Dragonfly 13.5 | Maintenance and Service Guide - Page 18
    Adjusting touchpad settings Use these steps to adjust touchpad settings and gestures. 1. Select the Search icon in the taskbar, type touchpad settings in the search box, and then press enter. 2. Choose a setting. Turning on the touchpad Follow these steps to turn on the touchpad. 1. Select the
  • HP Elite Dragonfly 13.5 | Maintenance and Service Guide - Page 19
    , Safety, and Environmental Notices that applies to your country or region. To access this guide: ▲ Select the Search icon in the taskbar, type HP Documentation in the search box, and then select HP Documentation. Lights Use the illustration and table to identify the lights on the computer. Table
  • HP Elite Dragonfly 13.5 | Maintenance and Service Guide - Page 20
    Table 2-5 Lights and their descriptions (continued) Component (4) Microphone mute light (5) Camera privacy light (6) Power light (7) Fn lock light Description ● On: Microphone is off. ● Off: Microphone is on. ● On: The camera is off. ● Off: The camera is on. ● On: The computer is on. ●
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    Table 2-6 Button, speakers, and fingerprint reader and their descriptions Component Description (1) Speakers (2) (2) Power button Produce sound. ● When the computer is off, press the button briefly to turn on the computer. ● When the computer is on, press the button briefly to initiate Sleep
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    the Windows key again will close the Start menu. Execute frequently used system functions. See Action keys on page 13. Turns the camera off and on. . Action keys Action keys perform specific functions and vary by computer. must press the fn key in combination with the action key. Action keys 13
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    Table 2-8 Action keys and their descriptions Icon Description Switches the screen image among display devices connected to the system. For example, if a monitor is connected to the computer, repeatedly pressing the key alternates the screen image from computer display to monitor display to
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    Table 2-8 Action keys and their descriptions (continued) Icon Description Executes frequently used tasks. Some tasks might not be available on all products. ● Opens an application, file, or website ● Enters frequently used text into a permanent clipboard ● Ability to change system profiles ●
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    the computer provide information you might need when you troubleshoot system problems or travel internationally with the computer. Labels might bottom of a tablet kickstand. ● Service label-Provides important information to identify your computer. When contacting support, you might be asked for the
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    label components Component (1) Serial number (2) Product ID (3) HP product name Table 2-12 Service label components Component (1) HP product name (2) Product ID (3) Serial number (4) Warranty period Table 2-13 Service label components Component (1) HP product name (2) Warranty period (3) Product ID
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    Table 2-13 Service label components (continued) Component (4) Serial number ● Regulatory labels-Provide computer Before purchasing a SIM card, follow these instructions to determine the correct SIM card size for your computer. 1. Go to http://www.hp.com/support, and then search for your computer by
  • HP Elite Dragonfly 13.5 | Maintenance and Service Guide - Page 28
    ). To use the Tile features on your computer: 1. Select the Start button, select All apps, and then select the Tile app. 2. Follow the on-screen instructions to create a Tile account and activate your Tile features. Using Tile (select products only) 19
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    improves and changes product parts. For complete and current information about supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then follow the on-screen instructions. NOTE: Details about your computer, including model, serial number, product key
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    ), 1000 nits, 72% CG, eDP 1.3 + PSR, WUXGA, (full high definition) FHD, antiglare, touch screen WUXGA, non-antiglare, touch screen, with privacy WUXGA FHD, non-touch screen WUXGA, non-antiglare, FHD, touch screen BrightView, OLED, non-antiglare, touch screen (2) Top cover/keyboard Spare part
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    Table 3-1 Computer major component descriptions and part numbers (continued) Item Component NOTE: For a detailed list of country codes, see Keyboard with top cover on page 55. (3) Heat sink and fan assembly (includes replacement thermal material) Heat sink and fan Heat sink and light-weight fan
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    cover For WLAN models in blue finish For WLAN models in silver finish For WWAN models in blue finish For WWAN models in silver finish (13) Transfer board (14) Fingerprint reader (15) NFC module (16) Tweeters (in speaker kit) (17) WWAN module (cable kit for WWAN models spare part number N11558
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    mm, slim 65 W adapter, USB Type-C + Full High Definition (FHD) cord, 1.8 m (6 feet) Argentina Australia Brazil Denmark Europe Israel India adapter USB Type-C to HDMI 2.0 adapter USB Type-C to HDMI 2.0 adapter HP Thunderbolt 0.7 m Combo Cable USB Type-C to DisplayPort adapter 24 Chapter 3 Illustrated
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    Table 3-2 Miscellaneous part descriptions and part numbers (continued) Component USB Type-C to USB 3.0 adapter USB Type-C to VGA adapter USB Type-C to USB Type-A hub Kits Bracket kit Cable kit for 120 W dock Cable kit (WLAN) Cable kit (WWAN) Interposer kit Plastic kit Screw kit Screw kit Screw kit
  • HP Elite Dragonfly 13.5 | Maintenance and Service Guide - Page 35
    Table 3-2 Miscellaneous part descriptions and part numbers (continued) Component Switzerland Taiwan Thailand United Kingdom Power cord (C5, 1.0 m [3.3 ft], premium) Argentina Australia Brazil Denmark Europe (Austria, Belgium, Finland, France, Germany, the Netherlands, Norway, and Sweden) India Italy
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    Table 3-2 Miscellaneous part descriptions and part numbers (continued) Component Taiwan Thailand United Kingdom Power cord (C5, conventional, 1.8 m [6.0 ft]) Argentina Australia Brazil Denmark Europe (Austria, Belgium, Finland, France, Germany, the Netherlands, Norway, and Sweden) India Israel Italy
  • HP Elite Dragonfly 13.5 | Maintenance and Service Guide - Page 37
    with combo cable USB Type-C dock with cable USB Type-C and USB Type-A universal dock with cable Bottom cases and bags Bottom case Top cap HP Executive 15.6 Backpack Bottom case USB Type-C and USB Type-A universal dock Bottom case USB Type-C universal dock Business 14.1 laptop bag Spare part number
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    during disassembly and reassembly can damage plastic parts. Cables and connectors Handle cables with extreme care to avoid damage. IMPORTANT: When servicing the computer, be sure that cables are placed in their proper locations during the reassembly process. Improper cable placement can damage the
  • HP Elite Dragonfly 13.5 | Maintenance and Service Guide - Page 39
    is not in the drive, and be sure that the optical drive tray is closed. Handle drives on surfaces covered with at least 2.54 cm (1 inch) of shock-proof foam. Avoid dropping drives from any height onto any surface. After removing a hard drive or an optical drive, place it in a static
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    Table 4-1 Static electricity occurrence based on activity and humidity (continued) Relative humidity Event Motions of bench worker 55% 400 V 40% 800 V Removing DIPs (dual in-line packages) from plastic tube 400 V 700 V Removing DIPs from vinyl tray 2,000 V 4,000 V Removing DIPs from
  • HP Elite Dragonfly 13.5 | Maintenance and Service Guide - Page 41
    with pins, leads, or circuitry. Recommended materials and equipment HP recommends certain materials and equipment to prevent static electricity. Static-dissipative table or floor mats with hard tie to ground ● Field service kits ● Static awareness labels ● Wrist straps and footwear straps providing
  • HP Elite Dragonfly 13.5 | Maintenance and Service Guide - Page 42
    continues to operate at its best. Use the following information to safely clean the external surfaces of your computer. Enabling HP Easy Clean (select products only) HP Easy Clean helps you to avoid accidental input while you clean the computer surfaces. This software disables devices such as the
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    gently with the moistened cloth. IMPORTANT: Keep liquids away from the product. Avoid getting moisture in any openings. If liquid makes its way inside your HP product, it can cause damage to the product. Do not spray liquids directly on the product. Do not use aerosol sprays, solvents, abrasives, or
  • HP Elite Dragonfly 13.5 | Maintenance and Service Guide - Page 44
    to ground and that proper materials are selected to avoid static charging. When grounding is not possible, use an ionizer to dissipate electric charges. Accessing support information Use this information to find the HP support that you need. Caring for wood veneer (select products only) 35
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    bulletins: 1. Go to www.hp.com. 2. Place the cursor over Problem solving to display more options. 3. Select Support & Troubleshooting. 4. Type the serial number to www.hp.com. 2. Place the cursor over Support resources to display more options. 3. Select Authorized service providers. Component
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    Table 4-3 Support information locations (continued) Service consideration Path to access information 3. Near the bottom of the window, select Notebook PCs, and then select your location. Accessing support information 37
  • HP Elite Dragonfly 13.5 | Maintenance and Service Guide - Page 47
    . For complete and current information about supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then follow the on-screen instructions. You must remove, replace, or loosen as many as xx screws when you service the parts described in this chapter
  • HP Elite Dragonfly 13.5 | Maintenance and Service Guide - Page 48
    Before removing the bottom cover, prepare the computer for disassembly (see Preparation for disassembly on page 38). Remove the bottom cover: 1. Remove the two Phillips M2.0 × 5.0 captive screws (1) and the two Phillips M2.0 × 7.5 captive screws that secure the bottom cover to the computer. 2. Use a
  • HP Elite Dragonfly 13.5 | Maintenance and Service Guide - Page 49
    replaceable battery provided with the computer, a replacement battery provided by HP, or a compatible battery purchased from HP. IMPORTANT: Removing a battery that is the sole power source for to the computer. 40 Chapter 5 Removal and replacement procedures for authorized service provider parts
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    3. Remove the battery from the computer (3). To insert the battery, reverse the removal procedures. USB module To remove the USB module, use this procedure and illustration. Table 5-3 USB module description and part number Description USB module For models in blue finish For models in silver finish
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    cover on page 38). 3. Remove the battery (see Battery on page 39). Remove the solid-state drive: 42 Chapter 5 Removal and replacement procedures for authorized service provider parts
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    1. Use the tab to lift the metal cover from the solid-state drive (1), and then remove the cover (2). 2. Remove the Phillips M2.0 × 2.5 screw (1) that secures the drive to the computer. 3. Pull the drive away from the socket to remove it (2). To install the solid-state drive, reverse the removal
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    a warning message, remove the module to restore device functionality, and then contact technical support. Before removing the WWAN module, follow these steps: 1. Prepare the computer for disassembly Aux terminal. 44 Chapter 5 Removal and replacement procedures for authorized service provider parts
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    4. If the WWAN antenna is not connected to the terminal on the WWAN module, a protective sleeve must be installed on the antenna connector, as shown in the following illustration. Reverse this procedure to install the WWAN module. Speakers To remove the speakers, use this procedure and illustration
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    finish Spare part number N16839-001 N16840-001 Before removing the fingerprint reader board, follow these steps: 46 Chapter 5 Removal and replacement procedures for authorized service provider parts
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    1. Prepare the computer for disassembly (see Preparation for disassembly on page 38). 2. Remove the bottom cover (see Bottom cover on page 38). 3. Remove the battery (see Battery on page 39). Remove the fingerprint reader board: 1. Disconnect the cable from the ZIF connector on the system board. 2.
  • HP Elite Dragonfly 13.5 | Maintenance and Service Guide - Page 57
    (Bottom cover on page 38). 3. Remove the battery (see Battery on page 39). Remove the NFC module: 48 Chapter 5 Removal and replacement procedures for authorized service provider parts
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    1. Release the ZIF connector (1) to which the NFC module cable is connected, and then disconnect the NFC module cable from the system board. 2. Release the ZIF connector (2) to which the NFC module cable is connected, and then disconnect the NFC module cable from the SD card board. 3. Using a tool,
  • HP Elite Dragonfly 13.5 | Maintenance and Service Guide - Page 59
    (6) ● Extend cable (ZIF) (7) ● Backlight cable (8) ● Fan cable (9) ● Fingerprint reader cable (10) ● Speaker cable (11) ● Fan cable (12) 50 Chapter 5 Removal and replacement procedures for authorized service provider parts
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    2. Remove the four Phillips M2.0 × 3.5 screws that secure the system board. System board 51
  • HP Elite Dragonfly 13.5 | Maintenance and Service Guide - Page 61
    the heat sink, remove the four Phillips M2.0 × 4.0 screws (1) that secure the heat sink to the computer. 52 Chapter 5 Removal and replacement procedures for authorized service provider parts
  • HP Elite Dragonfly 13.5 | Maintenance and Service Guide - Page 62
    the replacement thermal material locations. Thermal paste is used on the system board components (1), (3) and on the heat sink areas (2), (4) that service them. Reverse this procedure to install the heat sink. Tweeter modules To remove the tweeter modules, use this procedure and illustration. NOTE
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    : 1. Disconnect the webcam cable from the system board (1), and disconnect the antenna cables from the WLAN module (2). 54 Chapter 5 Removal and replacement procedures for authorized service provider parts
  • HP Elite Dragonfly 13.5 | Maintenance and Service Guide - Page 64
    2. Disconnect the display cable from the system board (3). 3. Remove the five Phillips M2.5 × 5.0 screws (1) that secure the display assembly to the computer. 4. Rotate the display upward to open the hinges (2). 5. Separate the display assembly from the computer (3). Reverse this procedure to
  • HP Elite Dragonfly 13.5 | Maintenance and Service Guide - Page 65
    Table 5-13 Keyboard with top cover descriptions and part numbers Description Top cover with keyboard, backlit Top cover with keyboard, Thailand Turkey Ukraine United Kingdom United States -281 -141 -BD1 -031 -001 56 Chapter 5 Removal and replacement procedures for authorized service provider parts
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    /us/en/ads/elite- Elite computers. products/overview.html HP Customer Support Provides important support, such as warranty, support cases, drivers, Customer Advisories, Customer and Security Bulletins, and Product Change Notices. https://support.hp.com/us-en/contact-hp Troubleshooting guide 57
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    Table 6-1 Troubleshooting resources and their descriptions (continued) HP Resource Tool Description Subscribers Choice Allows you to sign up for HP product updates. HP Support Forums Provide discussions about HP products and issues. Service Access Workbench (SAW) (available for technicians
  • HP Elite Dragonfly 13.5 | Maintenance and Service Guide - Page 68
    fan is spinning. POST (UEFI/BIOS) Common issues: all lights are off; troubleshooting lights are on; computer does not boot; video is absent. Power-On Self hard drive, memory) are functional. When POST is complete, the HP logo appears briefly and then disappears. If there are errors, the computer
  • HP Elite Dragonfly 13.5 | Maintenance and Service Guide - Page 69
    No wake up on page 88 6. Unresponsive on page 89 7. Slow performance on page 90c 8. HP Smart Adapter warning message on page 90 a,b,c similar symptoms 9. Incorrect time and date on page 91 recognized on page 107 7. Mechanical 1. Noise (sound) on page 110 60 Chapter 6 Troubleshooting guide
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    Table 6-5 Failure classification by hardware devices (continued) 4. Display 2. Dead pixel on page 94 3. No video (internal) on page 94d 4. No video (external) on page 95d 5. DisplayPort/VGA on page 95 6. HDMI on page 95 7. No or bad external video via docking on page 96 5. I/O devices 2. Keyboard
  • HP Elite Dragonfly 13.5 | Maintenance and Service Guide - Page 71
    latest drivers available from the device vendor website. 6. HP Hardware Diagnostics and Tools HP offers diagnostics and tools to diagnose hardware failure. This section describes how to use some of these tools. Make sure to check for the latest versions before use. 62 Chapter 6 Troubleshooting guide
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    HP authorized service partners and IT professionals who need to support a mixed environment of older and newer HP/Compaq PCs, the HP PC Hardware Diagnostics Tool ( http://www8.hp a hardware problem, continue with instructions. Screen capture appearance may vary. HP PC Hardware Diagnostics (UEFI) 63
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    http://ftp.hp.com/pub/caps-softpaq/cmit/whitepapers/BIOS_Configuration_Utility_User_Guide.pdf. NOTE: HP recommends that you reset BIOS before trying BCU. Resetting the BIOS is always available and relatively quick to try, whereas BCU takes extra time and effort. 64 Chapter 6 Troubleshooting guide
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    hp.com/pub/idr/ImageDiags/. HP encourages you to review the report before sending it to support. The report may assist you with diagnostics and solutions to problems you encounter. HP Thermal Monitor You can use HP editions of Windows that can help in troubleshooting. You can find a process online
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    . Front hard drive light Blinking white: The hard drive is being accessed. Amber: HP 3D DriveGuard has temporarily parked the hard drive. Rear AC adapter light White: The computer = 8 blinks Sure Start has identified a problem (Manual Recovery Policy Set) 66 Chapter 6 Troubleshooting guide
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    when the computer is turned on. If the POST encounters a problem, visual error messages are displayed before the operating system starts. POST 3F0 For details on troubleshooting issues related to the memory module, search for support documentation at http://www.hp.com/support. Attempt to reseat the
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    or operational problem, run HP Support Assistant, or manually install all updated drivers from Microsoft and HP. Before beginning, turn the computer over and look for a battery compartment door (service door). Start Windows Normally, and then press the enter key. 68 Chapter 6 Troubleshooting guide
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    performed for troubleshooting purposes. There is no reason to clear CMOS if the computer is working properly. You must remove the notebook service door to http://support.hp.com, and the search for BIOS Setup Utility Information and Menu Options. 10. Reseat cables and connections Many problems are
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    by authorized service providers only. HP will not honor the warranty for a system tested with the system board removed without the heat sink or fan. This essential configuration is often used to troubleshoot power-on computer works with only the essential hardware 70 Chapter 6 Troubleshooting guide
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    the current operating system. See Non HP diagnostics tools on page 65 for instructions about obtaining and using a Windows-To-Go USB. NOTE: In some situations, more than one item may contribute to a problem. 13. Replace the system board Only authorized service providers may replace the system board
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    support articles. ● Technician might have omitted steps in the provided repair instructions (for example, Spare Part Replacement Instructions). ● Skipping one of steps from Troubleshooting you used was in an HP public document, provide the document information to the customer, letting Troubleshooting guide
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    The following steps provide simple, useful checks that you can perform when troubleshooting. 1. To wake the computer: a. Press the power button or any of BIOS, drivers, and software are installed. A new release might support new features or fix the problem. 11. Press the caps lock or num lk key. If
  • HP Elite Dragonfly 13.5 | Maintenance and Service Guide - Page 83
    HP Service If further HP support is required, this information may be requested when you call. So it may be helpful to take notes. ● Technical support following sections to troubleshooting power issues. No to this behavior when troubleshooting. Table 6-9 Issues, board. Troubleshooting steps Perform
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    can verify the AC adapter first, before opening the service door for a battery check. ● Verify AC power light (7. Status lights, blinking light codes, troubleshooting lights, and POST error messages on page 65 (overall result, cycle life, voltage) using HP PC Hardware Diagnostics (UEFI) tool. 2.
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    HP Engineering for this information. Verify blinking lights (7. Status lights, blinking light codes, troubleshooting or operating system) on page 71, 13. Replace the system board on page 71 V battery is removed. Therefore, after the service door and RTC 3 V battery are removed Troubleshooting guide
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    not boot, replace system board. AC adapter issue Use this information to troubleshoot AC adapter issues. Table 6-11 Issues, possible causes, and fixes Solution If the computer operates normally, there is no problem with the adapter. See HP Smart Adapter warning message on page 90 for further
  • HP Elite Dragonfly 13.5 | Maintenance and Service Guide - Page 87
    7. If there is still no rear power light or no boot, replace the AC adapter. Tips The HP Smart AC adapter has a special pin in the middle, called the ID pin, for power rating and throttling reset (9. Soft reset (Default Settings) on page 69) Verify AC adapter 78 Chapter 6 Troubleshooting guide
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    the computer user guide for instructions regarding battery maintenance and increasing battery life. Also see http://support.hp.com/us-en/document/c01297640? jumpid=hpr_r1002_usen_link3. Battery discharges too fast Use this information to troubleshoot battery issues. Table 6-13 Issues, possible
  • HP Elite Dragonfly 13.5 | Maintenance and Service Guide - Page 89
    6-13 Issues, possible causes, and fixes (continued) Items Procedures 1. Review HP instructions about how to maintain battery and increase battery life. Also reference http://support.hp.com/us-en/document/c01297640? jumpid=hpr_r1002_usen_link3. Burnt smell Use this information to troubleshoot
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    drive light blinking and hard multiple displays. drive noise Troubleshooting steps Quick check 1. Verify that system light activity is the computer lid to force video output to external video. If unsuccessful, contact HP service. 5. If external video is OK, update BIOS, software, and drivers
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    error messages indicate a problem. There may be a problem with the instruction being sent from the BIOS to a hardware component (for example, keyboard failures), or incompatible hardware. Can usually be resolved by installing updated firmware for the component. 82 Chapter 6 Troubleshooting guide
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    . out) Troubleshooting steps 1. Review F10 BIOS Setup HP F10 Setup Overview http://h10032.www1.hp.com/ctg/Manual/c04460979 http://h10032.www1.hp.com/ctg/Manual/c04685655 2015 Business PC models: see the HP PC BIOS F10 Setup Guide at http://support.hp.com. Performance (OS) Most software problems
  • HP Elite Dragonfly 13.5 | Maintenance and Service Guide - Page 93
    Test fan using HP PC Hardware Diagnostics (UEFI) tool (6. HP Hardware Diagnostics and Tools on page 62) b. Check fan and connection. Reseat fan cable. c. Be sure that no obstructions or dust are in heat sink fan, fin, or vent. d. Test with a verified working fan. 84 Chapter 6 Troubleshooting guide
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    of instructions from multiple programs or just added hardware. Incompatible hardware and driver. Poor connection (hard drive, memory). Hardware malfunctioning due to overheating (GPU, processor). Important Notes & Resources Defective hardware (memory, hard drive). Troubleshooting steps There
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    HP Troubleshooting Error Messages on a blue screen at http://www.hp.com. Overview of general troubleshooting service providers and technicians) tool to monitor temperature limits of processor and GPU. See "HP Thermal Monitor" in 6. HP 62) to support updates for incompatibilities Troubleshooting guide
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    num lk or caps lock key Possible causes Conflict of instructions from multiple programs or drivers; installing a new hardware or program that is not compatible (may also cause a blue screen error-see blue screen issue). Troubleshooting steps Perform the following steps one at a time to verify
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    ), if available, to isolate the software issue. Tips For more information, see http://support.hp.com/us-en/document/c03671001. Electromagnetic Interference (EMI) Use this information to troubleshoot EMI issues. Table 6-22 Issues, possible causes, and fixes Items Procedures Symptoms Possible
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    , and fixes (continued) Items ● Blank screen ● Some light activity Procedures 1. Verify that front power light (7. Status lights, blinking light codes, troubleshooting lights, and POST error messages on page 65) is blinking (indicating Sleep state). Press power button to exit Sleep. 2. Reset BIOS
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    -8/free-up-disk-space. See http://windows.microsoft.com/en-us/windows/optimize-windows-better­ performance#optimize-windows-better-performance=windows-vista. HP Smart Adapter warning message Use this information to troubleshoot power adapter warning messages. 90 Chapter 6 Troubleshooting guide
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    appears in window Less powerful AC adapter, BIOS out of date. Troubleshooting steps 1. Update BIOS, which may contain information that assigns an appropriate adapter for the configuration. 2. Update the latest HP Hotkey Support software from Drivers website. 3. Be sure that the power source is
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    /image (physical damage) ● Light leakage/bleeding Contact support for assistance. ● Humming noise (due to frequency settings) Contact support for assistance. Table 6-28 Display anomaly illustrations Display anomalies Cracked screen Cracked image Blurred image 92 Chapter 6 Troubleshooting guide
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    (Dead Pixel Check is available with the HP PC Diagnostics 3-in-1 USB Key tool) Review the video troubleshooting in the following Display section for specific issues and possible solutions. For additional information about display problems, see documentation provided by the product manufacturer
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    with external monitor using HDMI or HP port. Press the power button and close the computer lid to force video output to external video. If there is still no video, contact support. References See section No video (with power) on page 81 for display information. 94 Chapter 6 Troubleshooting guide
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    issues. Table 6-31 Issues, possible causes, and fixes Items Procedures Symptoms ● Display issue ● Sound issue Possible causes Cable, connection, settings. Troubleshooting steps Quick Check 1. Verify that the HDMI device input source is set correctly (for example, HDMI1). 2. Be sure you are
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    the faulty dock. 9. Update latest dock firmware. Follow the installation instructions carefully. You may want to try a DP-to-VGA adapter HP ZBook Mobile Workstations" from HP platform support website. Go to http://h20195.www2.hp.com/v2/getpdf.aspx/ 4aa5-2657enw. 96 Chapter 6 Troubleshooting guide
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    causes System works normally but the display shows: ● Missing or strange color ● Image distortion Loose connection, display cable, display, graphics card. Troubleshooting steps Verify with external monitor 1. Use combination fn + f4 to enable output to external monitor. 2. Close the lid. If the
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    test in HP Hardware Diagnostics under troubleshoot I/O device issues. NOTE: ● Be sure that external devices are supported and compliant (for example, USB Type-C®, Thunderbolt 3, PCI Express). ● If you have problems with external devices not provided by HP to troubleshoot keyboard Troubleshooting
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    keys (caps lock, shift, ctrl, fn, Windows, alt) if necessary. 5. Test with HP PC Hardware Diagnostics (UEFI) to isolate a hardware issue from a software issue. 6. Verify Dust trapped under point stick, loose point stick cap. Troubleshooting steps 1. Inspect for any signs of dust or liquid
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    Keyboard backlight Use this information to troubleshoot keyboard backlight issues. Table 6-37 working properly Backlight disabled, loose connection. Troubleshooting steps NOTE: Not all notebook computers cable. Touchpad Use this information to troubleshoot touchpad issues. Table 6-38 Issues,
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    > Mouse). 5. Test touchpad controller using the HP PC Hardware Diagnostics (UEFI) tool (f2> Drop Test). The following steps are for authorized service providers/technicians. 1. Check the touchpad cable for -45 jack) Use this information to troubleshoot network issues. Table 6-39 Issues, possible
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    WWAN Use this information to troubleshoot WWAN issues. Table 6-41 service Network source, cable, connection, driver, settings. Troubleshooting steps 1. Update to the latest driver and utility. 2. Check with network service 2. USB Use this information to troubleshoot USB port issues. Table 6-42
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    can remove or reinstall the USB driver. 5. Be sure the USB device is supported, for example, USB 3.0 device requires more power draw (0.9 A) from a USB before attempting to write data to it. Card Reader Removal Policy Troubleshooting steps 1. Verify card reader removal policy. 2. Make sure there
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    Device Manager. 5. Reinstall the latest audio driver. 6. Test audio device using HP PC Hardware Diagnostics (UEFI) tool (f2 > Component Tests > Audio). 7. Test with a verified working operating system. If issue is resolved, restore full operating system. 104 Chapter 6 Troubleshooting guide
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    6-45 Issues, possible causes, and fixes Items Procedures Symptom Possible causes Thunderbolt device not working BIOS, drivers, and user settings. Troubleshooting steps 1. Update to the latest BIOS and choose appropriate TB Port settings. 2. Reset User Account Settings to default. 3. Update
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    Certified for Windows, see https://thunderbolttechnology.net/products. Storage Use this information to troubleshoot storage issues. NOTE: ● Back up all critical data before troubleshooting the drive. ● Before contacting support, HP recommends that you run a drive (HDD, SSD, M.2 drive) test using the
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    support for instructions about how to order a replacement hard drive. ● If all of the tests pass, the hard drive is not damaged. As a rule, HP will not replace a hard drive under warranty that does not fail the HP Hard Drive Self-Test. ● If there is no physical problem setting. Troubleshooting steps
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    information to troubleshoot issues with (3F0) Troubleshooting steps ● more information, see http://support.hp.com/us-en/document/c03653226 reinstall the operating system using HP Restore. 6. Test with a this information to troubleshoot read and write code 301) Troubleshooting steps ● Hang
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    hard drive can cause a blue screen error. Perform the drive tests using the HP Diagnostics Tool to be sure that the drive is functional. If all of the tests are successful, see Common blue screen error messages on page 119 for detailed troubleshooting steps. Noisy hard drive Use this information to
  • HP Elite Dragonfly 13.5 | Maintenance and Service Guide - Page 119
    Clicking noise from hard drive Troubleshooting steps ● Still boots to and connection. 6. Run HP PC Hardware Diagnostics (UEFI). If failed no error with HP PC Hardware Diagnostics troubleshoot mechanical issues. Noise (sound) Use this information to troubleshoot Troubleshooting steps 1.
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    on page 92. The section below is intended for authorized service providers and technicians. 1. After disassembling the chassis, inspect remove excess heat generated by electrical components. ● Inappropriate configuration. Troubleshooting steps General actions 1. Verify whether BIOS is set to Fan
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    using HP PC Hardware Diagnostics (UEFI) tool (6. HP Hardware service providers and technicians)(HP support.hp.com/us-en/document/c01007591. ● https://support.hp.com/us-en/document/c01657439. Thermal shutdown (hot) Use this information to troubleshoot , air flow) Troubleshooting steps 1. Update
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    sensors are within limits after thermal condition is serviced. Note See https://support.hp.com/us-en/document/c01657439. Additional information The following sections provide additional information that you can use during the troubleshooting process. Acronyms These acronyms are used in this
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    Caps and num lk lights = 8 blinks Sure Start has identified a problem (Manual Recovery Policy Set) Processor not executing code This computer experienced a problem due to the failure of certain code to execute, resulting in a failed startup of the processor. 114 Chapter 6 Troubleshooting guide
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    this error reoccurs, see General troubleshooting steps on page 58. NOTE: The computer attempts to notify you of this problem through a series of blinking resolve this problem by ensuring that memory modules are correctly inserted and seated. If this error reoccurs, you must use a service event to
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    Invalid value 00A Contact support for assistance. Startup test Memory module 200 Attempt to reseat the memory module and then repeat the test. Search http://www.hp.com/support for details about troubleshooting issues related to the memory module. 116 Chapter 6 Troubleshooting guide
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    Search http://www.hp.com/support for details about troubleshooting issues related to the memory module. If the memory module still fails, contact support. Run-in 3F1 Indicates a potential problem with the hard drive. Run the hard drive test. See https://support.hp.com/emea_africa-en/document/
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    a potential problem with the hard drive. Run the hard drive test. See https://support.hp.com/emea_africa- be malfunctioning. correctly For information about troubleshooting heat-related issues, see http://support.hp.com/us-en/document/c01007591. . X 118 Chapter 6 Troubleshooting guide
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    Windows bug check codes Use this information to troubleshoot Windows bug codes. ● If you recently added hardware to the system, try removing or replacing it. Or check with the manufacturer to see if any patches are available. ● Try running HP PC Hardware Diagnostics (UEFI). Common blue screen error
  • HP Elite Dragonfly 13.5 | Maintenance and Service Guide - Page 129
    version number of the service pack, if one has supported by Microsoft. Windows Software Development Kit (SDK) Use these steps to download and use the Windows SDK. 1. Download the SDK from the following link: https://dev.windows.com/en-US/downloads/windows-10-sdk 120 Chapter 6 Troubleshooting guide
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    2. Set up the SDK in the configuration window (Windows 10 shown). 3. Select features to install. Windows Software Development Kit (SDK) 121
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    4. Run the SDK as an administrator. 5. Set the symbol path. Select File > Symbol File Path. ● In the Symbol path box, type SRV*C:\Windows\symbol_cache*http://msdl.microsoft.com/download/ symbols. ● Save the workspace. 122 Chapter 6 Troubleshooting guide
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    6. Open the crash dump file. 7. Analyze the file. In the following memory dump sample, look for Bug Check 0x3B. The ATIKMAG driver needs to be investigated for further root cause. Lookup for Bug Check 0xC2. Windows Software Development Kit (SDK) 123
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    anomalies All HP notebook HP products. All display panel defects should be examined at the highest possible resolution using both the brightest and darkest possible backgrounds, because some subpixel failures might not be readily visible under certain conditions. 124 Chapter 6 Troubleshooting guide
  • HP Elite Dragonfly 13.5 | Maintenance and Service Guide - Page 134
    are submitted for warranty coverage. Source: http://support.hp.com/us-en/document/c00035844 Table 6-57 Electrical 3 Type 1 WXGA+, SXGA+, HD+, SXGA+ N ≤ 2 Type 2 N ≤ 3 Type 1 N ≥ 4 Type 1 WSXGA+, UXGA, FHD, WUXGA N ≤ 3 Type 2 N ≤ 4 Type 1 N ≥ 5 Type 1 N ≤ 4 Type 2 QHD, QHD+, WQXGA, UD
  • HP Elite Dragonfly 13.5 | Maintenance and Service Guide - Page 135
    rely on components like the keyboard or service door to push cables down internally. Always position the cables to lie properly by themselves or in the cable guides and chassis areas designed for cable routing. damage the cable pins and result in a failed device. 126 Chapter 6 Troubleshooting guide
  • HP Elite Dragonfly 13.5 | Maintenance and Service Guide - Page 136
    Horizontal cable insertion Use flat tool to pull connector evenly. Do not pull on cable to remove. Slide connector into receptacle on same horizontal plane as board and use a flat tool to push evenly into receptacle. Multiple-pin horizontal connector (LVDS cable to display panel) Use these
  • HP Elite Dragonfly 13.5 | Maintenance and Service Guide - Page 137
    to remove. ● Press evenly when reseating, reconnecting, or installing the connector. For more information about cable management, see Cable management on page 125. 128 Chapter 6 Troubleshooting guide
  • HP Elite Dragonfly 13.5 | Maintenance and Service Guide - Page 138
    and troubleshooting the file. Determining the BIOS version To decide whether you need to update Setup Utility (BIOS), first determine the BIOS version on your computer. To reveal the BIOS version information (also known as ROM date and System BIOS), use one of these options. ● HP Support Assistant
  • HP Elite Dragonfly 13.5 | Maintenance and Service Guide - Page 139
    in the taskbar search box, and then select the HP Support Assistant app. - or - Select the question mark icon in the taskbar. 2. Select Updates, and then select Check for updates and messages. 3. Follow the on-screen instructions. 4. At the download area, follow these steps: a. Identify the most
  • HP Elite Dragonfly 13.5 | Maintenance and Service Guide - Page 140
    file that has an .exe extension (for example, filename.exe). The BIOS installation begins. 5. Complete the installation by following the on-screen instructions. NOTE: After a message on the screen reports a successful installation, you can delete the downloaded file from your hard drive. Installing
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    Computer Setup, turn on or restart the computer, and when the HP logo appears, press f10 to enter Computer Setup. Navigating and selecting in the main Computer Setup screen, press esc, and then follow the on-screen instructions. To exit Computer Setup, choose one of the following methods: ● To exit
  • HP Elite Dragonfly 13.5 | Maintenance and Service Guide - Page 142
    HP website. Most BIOS updates on the HP website are packaged in compressed files called SoftPaqs. Some download packages contain a file named Readme.txt, which contains information regarding installing and troubleshooting download and installation, follow these instructions: Do not disconnect power
  • HP Elite Dragonfly 13.5 | Maintenance and Service Guide - Page 143
    in the taskbar search box, and then select the HP Support Assistant app. - or - Select the question mark icon in the taskbar. 2. Select Updates, and then select Check for updates and messages. 3. Follow the on-screen instructions. 4. At the download area, follow these steps: a. Identify the most
  • HP Elite Dragonfly 13.5 | Maintenance and Service Guide - Page 144
    most users can use the HP Sure Start default configuration. Advanced users can customize the default configuration. To access the latest documentation on HP Sure Start, go to http://www.hp.com/support. Select Find your product, and then follow the on-screen instructions. TPM BIOS settings (select
  • HP Elite Dragonfly 13.5 | Maintenance and Service Guide - Page 145
    Drive. For detailed information about creating a backup, go to http://www.support.google.com. Resetting A factory reset erases all the information on your -screen instructions to reset your computer. 5. Once you complete the reset, you can set up your computer and check to see whether the problem is
  • HP Elite Dragonfly 13.5 | Maintenance and Service Guide - Page 146
    about performing a system recovery on your computer, go to http://www.support.google.com Before beginning the recovery process, you need the following: click Recovery, and then click Get started. 4. Follow the on-screen instructions to create the recovery media. NOTE: All data and partitions on your
  • HP Elite Dragonfly 13.5 | Maintenance and Service Guide - Page 147
    or recovery After a reset or recovery is complete, perform the initial setup process. For details on setting up the computer, go to http://www.support.google.com. Erase and reformat the recovery media During the process of creating recovery media, the USB flash drive or SD memory card is formatted
  • HP Elite Dragonfly 13.5 | Maintenance and Service Guide - Page 148
    you have. NOTE: If you cannot create recovery media yourself, contact support to obtain recovery discs. Go to http://www.hp.com/support, select your country or region, and then follow the on-screen instructions. IMPORTANT: HP recommends that you follow the Restoring and recovery methods on page 140
  • HP Elite Dragonfly 13.5 | Maintenance and Service Guide - Page 149
    139. NOTE: If you cannot create recovery media yourself, contact support to obtain recovery discs. Go to http://www.hp.com/support, select your country or region, and then follow the on-screen instructions. To recover your system: ▲ Insert the HP Recovery media, and then restart the computer. NOTE
  • HP Elite Dragonfly 13.5 | Maintenance and Service Guide - Page 150
    Platform-specific device drivers ● Software applications, in the case of a custom image To access the latest documentation for HP Sure Recover, go to http://www.hp.com/support. Follow the on-screen instructions to find your product and locate your documentation. Changing the computer boot order 141
  • HP Elite Dragonfly 13.5 | Maintenance and Service Guide - Page 151
    to access it from HP Help and Support. 1. Select the Start button, and then select HP Help and Support. 2. Select HP PC Hardware Diagnostics Windows. 3. When the tool opens, select the type of diagnostic test that you want to run, and then follow the on-screen instructions. 142 Chapter 11 Using
  • HP Elite Dragonfly 13.5 | Maintenance and Service Guide - Page 152
    Windows is installed, follow these steps to access it from HP Support Assistant. 1. Type support in the taskbar search box, and then select the HP Support Assistant app. - or - Select the question mark icon in the taskbar. 2. Select Troubleshooting and fixes. 3. Select Diagnostics, and then select
  • HP Elite Dragonfly 13.5 | Maintenance and Service Guide - Page 153
    device to scan the failure ID code that appears on the next screen. The HP Customer Support - Service Center page appears with your failure ID and product number automatically filled in. Follow the on-screen instructions. - or - Contact support, and provide the failure ID code. 144 Chapter 11 Using
  • HP Elite Dragonfly 13.5 | Maintenance and Service Guide - Page 154
    UEFI is not included in the HP Tool partition. ● The hard drive is damaged. NOTE: The HP PC Hardware Diagnostics UEFI downloading instructions are provided in English only, and you must use a Windows computer to download and create the HP UEFI support environment because only .exe files are
  • HP Elite Dragonfly 13.5 | Maintenance and Service Guide - Page 155
    by using the product name or number. 1. Go to http://www.hp.com/support. 2. Select Software and Drivers, select your type of product, enter instructions to select and download the Remote UEFI version for the product. Customizing Remote HP PC Hardware Diagnostics UEFI settings Using the Remote HP
  • HP Elite Dragonfly 13.5 | Maintenance and Service Guide - Page 156
    PC Hardware Diagnostics UEFI settings, follow these steps: 1. Turn on or restart the computer, and when the HP logo appears, press f10 to enter Computer Setup. 2. Select Advanced, and then select Settings. 3. Make your customization selections. 4. Select Main, and then Save Changes and
  • HP Elite Dragonfly 13.5 | Maintenance and Service Guide - Page 157
    and operating specifications, provide helpful information. Table 12-1 Computer specifications Metric U.S. Dimensions Width 34.2 mm 13.5 in Depth 197.5 mm 7.78 in Height 16.1 mm 0.63 in Weight 1.13 kg 2.49 lbs Input power Operating voltage and current 19.5 V dc @ 3.33 A - 65
  • HP Elite Dragonfly 13.5 | Maintenance and Service Guide - Page 158
    treatment Brightness Viewing angle Backlight Display panel interface Metric U.S. 34.3 cm 13.5 in 1920 × 1080 (FHD) 3840 × 2160 (UHD) Antiglare (FHD, UHD panels) BrightView (OLED panel) 250 nits (FHD, 45% NTSC panel) 300 nits (FHD, 72% NTSC/100% sRGB panels) 400 nits (UHD panel) UWVA
  • HP Elite Dragonfly 13.5 | Maintenance and Service Guide - Page 159
    when referring to hard drive storage capacity. Actual accessible capacity is less. Actual drive specifications may differ slightly. NOTE: Certain restrictions and exclusions apply. Contact support for details. 1 TB* 150 Chapter 12 Specifications
  • HP Elite Dragonfly 13.5 | Maintenance and Service Guide - Page 160
    13 Statement of memory volatility For general information regarding nonvolatile memory in HP business computers, and to restore nonvolatile memory that can contain personal data after the system has been turned off and the hard drive has been removed, use these instructions. HP business computer
  • HP Elite Dragonfly 13.5 | Maintenance and Service Guide - Page 161
    , select the hard drive storing the data you want to clear, and then follow the on-screen instructions to continue. - or - Clear the contents of the drive using the following Disk Sanitizer commands steps Utilities menu. iii. Select Hard Drive Utilities. 152 Chapter 13 Statement of memory volatility
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    on-screen instructions to continue. NOTE: The amount of time it takes for Disk Sanitizer to run can take several hours. Plug the computer into an AC outlet before starting. Nonvolatile memory usage Use this table to troubleshooting nonvolatile memory usage. Table 13-1 Troubleshooting steps for
  • HP Elite Dragonfly 13.5 | Maintenance and Service Guide - Page 163
    13-1 Troubleshooting on the HP website; go to http://www.hp.com/ support. Select Find your product, and then follow the on-screen instructions. Intel 1.5 Settings, via Intel secure firmware block all direct read­ select Elite or Z Provisioning update utility. Unique write access to this
  • HP Elite Dragonfly 13.5 | Maintenance and Service Guide - Page 164
    -screen instructions. 2. What is a UEFI BIOS, and how is it different from a legacy BIOS? The Unified Extensible Firmware Interface (UEFI) BIOS is an industry-standard software interface between the platform firmware and an operating system (OS). It replaces the older BIOS architecture but supports
  • HP Elite Dragonfly 13.5 | Maintenance and Service Guide - Page 165
    firmware management and recovery software. HP has provided options in Computer screen instructions. d. Select Main, select Save Changes and Exit, and then follow the on-screen instructions. 7. Boot Configuration, and then follow the on-screen instructions. c. At the Secure Boot Configuration window,
  • HP Elite Dragonfly 13.5 | Maintenance and Service Guide - Page 166
    Start is configured and already enabled so that most users can use the HP Sure Start default configuration. Advanced users can customize the default configuration. To access the latest documentation on HP Sure Start, go to http://www.hp.com/support. Using HP Sure Start (select products only) 157
  • HP Elite Dragonfly 13.5 | Maintenance and Service Guide - Page 167
    14 Power cord set requirements This chapter provides power cord requirements for countries and regions. The wide-range input feature of the computer permits it to operate from any line voltage from 100 V ac to 120 V ac, or from 220 V ac to 240 V ac. The three-conductor power cord set included with
  • HP Elite Dragonfly 13.5 | Maintenance and Service Guide - Page 168
    Table 14-1 Power cord requirements for specific countries and regions (continued) Country/region Accredited agency Applicable note number India BIS 1 Israel SII 1 Italy IMQ 1 Japan JIS 3 Netherlands KEMA 1 New Zealand SANZ 1 Norway NEMKO 1 People's Republic of China CCC 4
  • HP Elite Dragonfly 13.5 | Maintenance and Service Guide - Page 169
    dispose of the battery in general household waste. Follow the local laws and regulations in your area for battery disposal. HP encourages customers to recycle used electronic hardware, HP original print cartridges, and rechargeable batteries. For more information about recycling programs, see the
  • HP Elite Dragonfly 13.5 | Maintenance and Service Guide - Page 170
    screen brightness 14 speaker volume 14 switch screen image 14 using 13 wireless 14 ambient light sensor, identifying color sensor, identifying 8 audio , 30 cleaning your computer 33 caring for wood veneer 35 disinfecting 34 HP Easy Clean 33 removing dirt and debris 33 components bottom 15 display 7
  • HP Elite Dragonfly 13.5 | Maintenance and Service Guide - Page 171
    failure ID code 142 installing 144 using 142 HP Recovery media recovery 140 HP Sure Recover 141 HP Sure Start 151, 157 I illustrated parts numbers 55 keys action 13 camera privacy 13 esc 13 fn 13 Windows 13 L labels Bluetooth 16 regulatory 16 serial number 16 service 16 wireless certification 16
  • HP Elite Dragonfly 13.5 | Maintenance and Service Guide - Page 172
    service labels, locating 16 serviceability support HP Sleep and Charge, identifying 5, 6 user-proximity sensor, identifying 8 V vents, identifying 16 video, product description 1 volume adjusting 14 mute 14 W Windows backup 139 recovery media 139 system restore point 139 Windows key, identifying 13
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Maintenance and Service Guide
SUMMARY
This guide provides information about spare parts, removal and replacement of parts, security, backing up, and more.