HP EliteBook 2170p HP Notebook Reference Guide

HP EliteBook 2170p Manual

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  • HP EliteBook 2170p | HP Notebook Reference Guide - Page 1
    HP Notebook Reference Guide
  • HP EliteBook 2170p | HP Notebook Reference Guide - Page 2
    L.P. AMD is a trademark of Advanced Micro Devices, Inc. Bluetooth is a trademark owned by its proprietor and used by Hewlett- latest information in this guide, contact support. For U.S. support, go to http://www.hp.com/go/contactHP. For worldwide support, go to http://welcome.hp.com/country/us/en
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    the computer, do not place the computer directly on your lap or obstruct the computer air vents. Use the computer only on a hard, flat surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs or clothing, to block airflow. Also, do
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    iv Safety warning notice
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    HP Mobile Broadband (select models only 7 Inserting a SIM ...8 Removing a SIM ...8 Using GPS (select models only) ...9 Using Bluetooth wireless devices ...9 Bluetooth modem cable adapter 11 Selecting a location setting 11 Viewing the current location selection 11 Adding new locations when
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    22 Viewing the current power plan 22 Selecting a different power plan 22 Customizing power plans 22 Setting password protection on wakeup 23 Using HP Power Assistant (select models only 24 Using battery power ...24 Finding additional battery information 24 Using Battery Check ...25 Displaying
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    the docking connector (select models only 40 6 Drives ...42 Handling drives ...42 Using hard drives ...43 Improving hard drive performance 43 Using Disk Defragmenter 43 Using Disk Cleanup 43 Using HP 3D DriveGuard (select models only 44 Identifying HP 3D DriveGuard status 44 Managing power
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    optical drives ...49 Using RAID (select models only) ...49 7 Security ...50 Protecting the computer ...50 Using passwords ...51 Setting passwords in Windows 52 Setting passwords in Computer Setup 53 Managing a BIOS administrator password 53 Entering a BIOS administrator password 54 Managing
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    Restoring factory settings in Computer Setup 66 Updating the BIOS ...67 Downloading SoftPaqs to update the BIOS 67 Creating a bootable USB flash drive using a SoftPaq 67 BIOS with the computer ...76 Appendix B Troubleshooting resources ...78 Appendix C Electrostatic discharge ...79 Index ...
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    x
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    select Start > Help and Support > User Guides. To access this guide on the Web, go to the HP Business Support Center at http://www.hp.com/ go/bsc. ● Help and Support-Contains information about the operating system, drivers, troubleshooting tools, and support. To access Help and Support, select Start
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    ● Wireless local area network (WLAN) device ● HP Mobile Broadband Module (wireless wide area network (WWAN) device) ● Bluetooth® device For more information on wireless technology, see the information and website links provided in Help and Support. Identifying wireless and network status icons Icon
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    Icon Name Network (connected) Network (disconnected) Description Indicates that one or more network devices are connected to a network. Indicates that network devices are not connected to a network. Network (disabled/ disconnected) Indicates that no wireless connections are available. Creating
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    guide for information on identifying the type and location of the wireless button on your computer. To turn off wireless devices using HP Connection Manager: ▲ Right-click the HP Connection Manager icon in the notification area, at the far right of the taskbar, and then click the power button
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    Fi networks, or WLANs. A WLAN is composed of other computers and accessories that are linked by a wireless router or a wireless access point. new connection or network. A list of options is displayed. You can choose to manually search for and connect to a network, or you can create a new network
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    ) (1) and high-speed Internet service purchased from an Internet service provider (ISP) ● A wireless to the network to access the Internet. For help in setting up your WLAN, see the information provided types. ● Wireless encryption-Your computer supports three encryption protocols: ◦ Wi-Fi
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    (CCMP), which is a new AES protocol. ● Wired Equivalent Privacy (WEP) encrypts data with a WEP key before it is transmitted HP Mobile Broadband Module serial number to activate mobile broadband service. See the Getting Started guide for the location of the service label. Some mobile network service
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    the battery. NOTE: HP Mobile Broadband is disabled if the battery is not replaced. 8. Reconnect external power and external devices. 9. Turn on the computer. Removing a SIM NOTE: To identify the SIM slot location, see the Getting Started guide. 1. Shut down the computer. If you are not sure whether
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    information to GPS-equipped systems. For more information, see the HP GPS and Location software Help. Using Bluetooth wireless devices A Bluetooth device provides short-range wireless communications that replace the physical cable connections that traditionally link electronic devices such as
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    Connecting a modem cable 1. Plug the modem cable into the modem jack (1) on the computer. 2. Plug the modem cable into the RJ-11 telephone wall jack (2) or a route (not illustrated). 10 Chapter 2 Networking (select models only)
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    , you must obtain a country- or region-specific modem cable adapter. To connect the modem to an analog telephone line that does not have an RJ-11 telephone jack, follow these steps: 1. Plug the modem cable into the modem jack (1) on the computer. 2. Plug the modem cable into the modem cable adapter
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    4. Click New. The New Location window opens. 5. In the Location name box, type a name (such as home or work) for the new location setting. 6. Select a country or region from the Country/region list. (If you select a country or region that is not supported by
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    Connecting to a local area network (LAN) (select models only) Connecting to a LAN requires an 8-pin, RJ-45 network cable (purchased separately). If the network cable contains noise suppression circuitry (1), which prevents interference from TV and radio reception, orient the circuitry end of the
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    Integrated speaker(s) ● Integrated microphone(s) ● Integrated webcam ● Preinstalled multimedia software ● Multimedia buttons or keys Using the media ● Create (burn) audio CDs using the installed optical drive (select models only) or an optional external optical drive (purchased separately). 14
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    click the Test button. You should hear sound through the speakers or through connected headphones. To check the recording functions on your computer, follow these steps: 1. Select Start > All Programs > Accessories > Sound Recorder. 2. Click Start Recording and speak into the microphone. Save the
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    information on using the webcam, select Start > Help and Support. Video Your computer may have one or more of the following external video ports: ● VGA ● HDMI (High Definition Multimedia Interface) ● DisplayPort NOTE: See the Getting Started guide for information about your computer's video ports
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    port on the computer. The information displayed on the computer screen can be simultaneously displayed on the DisplayPort device. To connect a video or audio device to the DisplayPort: 1. Connect one end of the DisplayPort cable to the DisplayPort port on the computer. 2. Connect the other end of
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    device, and then see the device manufacturer's instructions for additional information. NOTE: For product-specific instructions on switching the screen image, see your Getting Started guide. Configuring audio for HDMI To configure HDMI audio, first connect an audio or video device, such as a high
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    not play on Intel Wireless Display. (However, DVDs that do not have output protect will play.) Blu-ray discs, which have output protection, will not play on Intel Wireless Display. For details about using the wireless TV adapter, see the manufacturer's instructions. NOTE: Be sure that wireless is
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    provided: ● Press ctrl+alt+delete, and then click the Power button on the screen. ● Press and hold the power button on the computer for at least 5 seconds. ● Disconnect the computer from external power. ● On models with a user-replaceable battery, remove the battery. 20 Chapter 4 Power management
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    press the power button. ● If the display is closed, open the display. ● Press a key on the keyboard. ● Tap or swipe the TouchPad. When the computer exits Sleep, the power lights turn on and your work returns to the screen as it was before you stopped working. NOTE: If you have set a password to be
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    Briefly press the power button. The power lights turn on and your work returns to the screen where you stopped working. NOTE: If you have set a password to be required on wakeup, you must enter your Windows password before your work will return to the screen. Using the power meter The power meter is
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    to create a user account password or change your current user account password, click Create or change your user account password, and then follow the onscreen instructions. If you do not need to create or change a user account password, go to step 5. 5. Click Save changes. Setting power options 23
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    ) on page 29. Finding additional battery information Help and Support provides the following tools and information about the battery: ● Battery Check tool to test battery performance ● Information on calibration, power management, and proper care and storage to maximize battery life ● Information on
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    . NOTE: The computer must be connected to external power for Battery Check to work properly. 2. Select Start > Help and Support > Troubleshoot > Power, Thermal and Mechanical. 3. Click the Power tab, and then click Battery Check. Battery Check examines the battery and its cells to see if they are
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    . Resolving a low battery level Resolving a low battery level when external power is available ▲ Connect one of the following devices: ● AC adapter ● Optional docking or expansion device ● Optional power adapter purchased as an accessory from HP Resolving a low battery level when no power source is
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    is supplied through an approved AC adapter or an optional docking or expansion device. Connect the computer to external AC power under any of the following conditions: ● When charging or calibrating a battery ● When installing or modifying system software ● When writing information to a CD, a DVD
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    instructions apply to computers with user-replaceable batteries. 1. Shut down the computer. 2. Remove the battery from the computer. 3. Connect the AC adapter to the computer, and then plug it into an AC outlet. 4. Turn on the computer. ● If the power lights turn on, the AC adapter is working
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    . AMD Trinity series A4 APUs do not support dual graphics. Both switchable graphics and dual graphics offer two modes for processing graphics: ● Performance mode-Runs application with optimal performance. ● Power Saving mode-Conserves battery life. To manage your AMD graphics settings: 1. Open
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    full-screen applications that use DirectX version 10 or 11. For more information about DirectX, see http://www.microsoft.com/directx. NOTE: Dual graphics systems only support automatic selection based on power requirements (Dynamic scheme), and automatically assign Performance mode or Power Saving
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    5 External cards and devices Using Media Card Reader cards (select models only) as well as with other computers. To determine the digital card formats that are supported on your computer, see the Getting Started guide. Inserting a digital card CAUTION: To reduce the risk of damage to the digital
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    for the card. If you are instructed by the ExpressCard manufacturer to install device drivers: ● Install only the device drivers for your operating system. ● Do not install additional software, such as card services, socket services, or enablers, that are supplied by the ExpressCard manufacturer. 32
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    ExpressCard CAUTION: To prevent damage to the computer and external media cards, do not insert a PC Card into an ExpressCard slot. CAUTION: To reduce recognized by the computer. NOTE: To conserve power, stop or remove an ExpressCard when it is not in use. Using ExpressCards (select models only) 33
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    the taskbar, and then follow the on-screen instructions. 3. Release and remove the ExpressCard: a. Gently press in on card is a credit card-sized accessory that carries a microchip containing memory and a microprocessor. Like personal Help and Support. 34 Chapter 5 External cards and devices
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    These instructions may be provided with the software, on disc, or on the manufacturer's website. The computer has at least 1 USB port that supports USB 1.0, 1.1, 2.0, or 3.0 devices. Your computer may also have a USB charging port that provides power to an external device. An optional docking device
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    and then follow the on-screen instructions. 3. Remove the device. Using 1394 support software, which is usually included with the device. For more information about device-specific software, see the manufacturer's instructions. The 1394 port also supports IEEE 1394a devices. 36 Chapter 5 External
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    , and then follow the on-screen instructions. 3. Remove the device. Using an eSATA device (select models only) An eSATA port connects an optional high-performance eSATA component, such as an eSATA external hard drive. Some eSATA devices may require additional support software, which is usually
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    . 1. To remove an eSATA device, save your information and close all programs associated with the device. 2. Click the remove hardware icon in the notification area, at the far right of the taskbar, and then follow the on-screen instructions. 3. Remove the device. 38 Chapter 5 External cards and
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    , and then unplug the AC power cord. Using optional external drives Removable external drives expand your options for storing and accessing information. A USB drive can be added by connecting the drive to a USB port on the computer. NOTE: HP external USB optical drives should be connected to the
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    the following types: ● 1.44-megabyte diskette drive ● Hard drive module ● External optical drive (CD, DVD, and Blu-ray) ● MultiBay device Using the expansion port (select models only) The expansion port connects the computer to an optional docking or expansion device, so that additional ports and
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    Using optional external devices 41
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    source of power, be sure that the battery is sufficiently charged before writing to media. ● Avoid exposing a drive to temperature or humidity extremes. ● Avoid exposing a drive to liquids. Do not spray the drive with cleaning products. ● Remove media from a drive before removing the drive from the
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    searches the hard drive for unnecessary files that you can safely delete to free up disk space and help the computer to run more efficiently. To run Disk Cleanup: 1. Select Start > All Programs > Accessories > System Tools > Disk Cleanup. 2. Follow the on-screen instructions. Using hard drives 43
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    the secondary hard drive bay are protected by HP 3D DriveGuard. Hard drives installed in optional docking devices or connected to USB ports are not protected by HP 3D DriveGuard. For more information, see the HP 3D DriveGuard software Help. Identifying HP 3D DriveGuard status The hard drive light on
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    area, and then select Settings. 2. Click the appropriate button to change settings. 3. Click OK. Using optical drives (select models only) Optical drives include the following: ● CD ● DVD ● Blu-ray (BD) Identifying the installed optical drive ▲ Select Start > Computer. A list of all the devices
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    by the edges to avoid touching the flat surfaces and position the disc label-side up. 3. Gently slide the disc into the slot-load optical drive. Removing an optical disc Tray-load There are 2 ways to remove a disc, depending on whether the disc tray opens normally or not. 46 Chapter
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    When the disc tray opens normally 1. Press the release button (1) on the drive bezel to release the disc tray, and then gently pull out the tray (2) until it stops. 2. Remove the disc (3) from the tray by gently pressing down on the spindle while lifting the outer edges of the disc. Hold the disc by
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    . NOTE: If the tray is not fully accessible, tilt the disc carefully as you remove it. 4. Close the disc tray and place the disc in a protective case. Slot-load 1. Press the release button (1) next to the drive. 2. Remove the disc (2) by holding it by the edges and avoid touching the flat surfaces
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    drive, either through hardware or software settings. If multiple disks are set up to work together in this fashion, they are referred to as a RAID array. For additional information about RAID, see the RAID User Guide located in Help and Support or see the HP website at http://www.hp.com/support
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    , back up and delete confidential files, and remove all password settings. NOTE: Some features listed in this chapter may not be available on your computer. NOTE: Your computer supports Computrace, which is an online security-based tracking and recovery service available in select regions. If the
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    access to data Windows user password ● Firewall software ● Windows updates ● Drive Encryption for HP ProtectTools Unauthorized access to Computer Setup settings and other BIOS administrator password in Computer Setup* system identification information Unauthorized removal of the computer
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    -level account. NOTE: This password cannot be used to access Computer Setup contents. User password* Protects access to a Windows user account. *For information about setting a Windows administrator password or a Windows user password, select Start > Help and Support. 52 Chapter 7 Security
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    drive that is protected by DriveLock, and is set under DriveLock Passwords during the enable process. TPM embedded security password (select models only) The embedded security password, which is an HP ProtectTools Security Manager password, can be enabled in Computer Setup to provide BIOS password
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    then follow the on-screen instructions. - or - Use the arrow keys to select File > Save Changes and Exit, and then press enter. Your changes go into effect when the computer restarts. Entering a BIOS administrator password At the BIOS administrator password prompt, type your password (using the same
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    > DriveLock Password, and then press follow the on-screen instructions. 4. To confirm DriveLock protection on the drive you have selected password credential, the same random user and DriveLock master password will be used to unlock the drive. NOTE: You must have a BIOS administrator password
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    to select an internal hard drive, and then press enter. 5. Use a pointing device or the arrow keys to select Disable protection. 6. To save your changes and exit Computer Setup, click the Save icon in the lower-left corner of the screen, and then follow the on-screen instructions. - or - Use the
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    fields on Web sites and other programs that require a logon. See the HP ProtectTools software Help for instructions. After you create your fingerprint identity, you can set up a Single Sign On service that allows you to use your fingerprint reader to create credentials for any application that
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    or reminders to upgrade your software. As new threats are posed, your antivirus software will automatically be updated. You will only be alerted if specific actions are required. For more information about computer viruses, type viruses in the Search box in Help and Support. Using firewall software
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    updates link in Help and Support. Using HP ProtectTools Security Manager (select models only) HP section. See the Getting Started guide for the location of the lock (2). 3. Insert the cable lock into the security cable slot on the computer (3), and then lock the cable lock with the key. Using HP
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    shock or damage to components, do not attempt to clean your computer while it is turned on: Turn off the computer. Disconnect external power. Disconnect all powered external devices. CAUTION: Do not spray cleaning agents or liquids directly on any computer surface. Liquids dripped on the surface can
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    damage internal components. NOTE: When cleaning the cover of the computer, use a circular motion to aid in removing dirt and debris. ● To clean and disinfect the TouchPad and keyboard, use a soft microfiber cloth or chamois moistened with one of the cleaning solutions listed previously or use an
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    Updating programs and drivers HP recommends that you update your programs and drivers on a regular basis with the latest versions. For U.S. support, go to http://www.hp.com/go/contactHP. For worldwide support, go to http://welcome.hp.com/country/us/en/wwcontact_us.html. 62 Chapter 8 Maintenance
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    Web browser. For U.S. support, go to http://www.hp.com/go/contactHP. For worldwide support, go to http://welcome.hp.com/country/us/en/wwcontact_us.html. 2. Select Start > All Programs > HP Help and Support > HP Software Setup. 3. Click the Check for Software Updates button. 4. When SoftPaq Download
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    allows you to install hardware-enabling drivers and optional software applications. This tool can also be used to download any application updates using SoftPaq Download Manager. To access HP Software Setup utility, select Start > All Programs > HP Help and Support > HP Software Setup. 64 Chapter
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    (BIOS), controls communication between all the input and output devices on the system (such as disk drives, display, keyboard, mouse screen, press esc, and then follow the on-screen instructions. NOTE: You can use either a pointing device (TouchPad, pointing stick, or USB mouse) or the keyboard
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    the on-screen instructions. - or - Use the tab key and the arrow keys to select File > Save Changes and Exit, and then press enter. Your changes go into effect when the computer restarts. Restoring factory settings in Computer Setup NOTE: Restoring defaults will not change the hard drive mode. To
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    follow the on-screen instructions to update the BIOS. NOTE: Some download packages contain a file named Readme.txt, which contains information regarding installing and troubleshooting the file. Creating a bootable USB flash drive using a SoftPaq 1. Download the SoftPaq from the HP website. 2. Click
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    the HP_Tools partition of the hard drive, or the USB flash drive. 6. Restart the computer, and then press esc while the "Press the ESC key for Startup Menu" message is displayed at the bottom of the screen. 7. Press f10 to enter Computer Setup. 8. Click Update System BIOS, and then click Accept to
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    external power using the AC adapter. Do not download or install a BIOS update while the computer is running on battery power, docked in an optional docking device, or connected to an optional power source. During the download and installation, follow these instructions: Do not disconnect power
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    runs longer and more comprehensive tests on memory modules, hard drive SMART attributes, the hard drive surface, the battery (and battery calibration), video memory, and the WLAN module status. ● Hard disk test-This test analyzes the physical condition of the hard drive, and then checks all data in
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    it reports an error, replace the memory modules immediately. ● Battery test-This test analyzes the condition of the battery and calibrates the battery if necessary. If the battery fails the test, contact support to report the issue and purchase a replacement battery. You can view system information
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    locations listed may not be supported on your computer. ● Notebook upgrade bay ● Optical drive ● Notebook hard drive ● USB diskette drive ● USB CD-ROM ● USB hard drive ● Notebook Ethernet ● Secure Digital (SD) Memory Card ● Docking station upgrade bay ● External SATA drive You can change the order
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    to an optional docking device (select models only) that contains a hard drive, this hard drive will be shown in the boot order as a USB hard drive. If the system attempts to boot from this USB hard drive and fails, it will not attempt to boot to the hard drive in the hard drive bay. Instead, it
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    drive designations. For example, if you start up from a CD-ROM drive with a disc formatted as drive C, that CD-ROM drive becomes drive C and the hard drive in the hard drive bay becomes drive in the lower-left corner of the screen, and then follow the on-screen instructions. - or - Use the arrow keys
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    menu is not displayed.) 5. To save your changes and exit Computer Setup, click the Save icon in the lower-left corner of the screen, and then follow the on-screen instructions. - or - Use the arrow keys to select File > Save Changes and Exit, and then press enter. Your changes go into effect when
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    shipping, storing, or traveling with a drive. ◦ Turn off and then disconnect all external devices. ◦ Remove any media from the drive before removing the drive from a drive bay. CAUTION: Perform this action before shipping, storing, or traveling with a drive. This will help reduce the risk of damage
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    the computer or a drive, use suitable protective packaging and label the package "FRAGILE." ● If you are traveling internationally, follow these suggestions: ◦ Check the computer-related customs regulations for each country or region on your itinerary. ◦ Check the power cord and adapter requirements
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    .html. Choose from the following types of support: ◦ Chat online with an HP technician. NOTE: When chat is not available in a particular language, it is available in English. ◦ E-mail support. ◦ Find support telephone numbers. ◦ Locate an HP service center. 78 Appendix B Troubleshooting resources
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    drive, or loss of information, observe these precautions: ● If removal or installation instructions direct you to unplug the computer, unplug it after being properly grounded and before removing surface of the component. ● If you remove a component, place it in an
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    critical battery level 21, 26 critical updates, software 58 D digital card inserting 31 removing 32 supported formats 31 Disk Cleanup software 43 Disk Defragmenter software 43 docking connector 40 drive media 21 DriveLock password description 55 drives boot order 72 external 39 handling 42 hard 39
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    45 removing 46 optical drive 40 optional external devices, using 39 P passwords administrator 52 BIOS administrator 53 DriveLock 55 user 52 ports expansion 40 external monitor 16 HDMI 18 Intel Wireless Display 19 VGA 16 power battery 24 conserving 26 options 21 power button 20 power meter 22 power
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    drive 45 troubleshooting resources 78 turning off the computer 20 turning wireless devices on or off 4 U unresponsive system 20 USB cable, connecting 36 USB devices connecting 36 description 35 removing 36 USB hubs 35 USB legacy support 65 user password 52 using external AC power 27 modem 9 power
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