HP EliteBook 2760p HP Notebook Reference Guide - Windows 7

HP EliteBook 2760p Manual

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  • HP EliteBook 2760p | HP Notebook Reference Guide - Windows 7 - Page 1
    HP Notebook Reference Guide
  • HP EliteBook 2760p | HP Notebook Reference Guide - Windows 7 - Page 2
    and services. Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors or omissions contained herein. First Edition: May 2011 Document Part Number: 649279-002 Product notice This reference guide describes features that
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    the computer, do not place the computer directly on your lap or obstruct the computer air vents. Use the computer only on a hard, flat surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs or clothing, to block airflow. Also, do
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    iv Safety warning notice
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    icons 2 Turning wireless devices on or off 4 Using HP Connection Manager (select models only 4 Using operating system controls 4 HP Mobile Broadband (select models only 7 Inserting a SIM ...8 Removing a SIM ...8 Using GPS (select models only) ...9 Using Bluetooth wireless devices ...9 Bluetooth
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    remaining battery charge 27 Maximizing battery discharge time 27 Managing low battery levels 27 Identifying low battery levels 27 Resolving a low battery level 28 Resolving a low battery level when external power is available ....... 28 Resolving a low battery level when a charged battery is
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    40 Removing an eSATA device 40 Using a serial device (select models only 41 Using optional external devices ...41 Using optional external drives 41 Using the expansion port (select models only 42 Using the docking connector (select models only 43 6 Drives ...44 Handling drives ...44 Using hard
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    Setup Automatic DriveLock 59 Entering an Automatic DriveLock password 59 Removing Automatic DriveLock protection 59 Using antivirus software ...60 Using firewall software ...60 Installing critical security updates ...60 Using HP ProtectTools Security Manager (select models only 61 Installing an
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    Cleaning the TouchPad and keyboard 64 Updating programs and drivers ...64 Using SoftPaq Download Manager ...65 9 Computer Setup (BIOS) and Advanced System Diagnostics 66 Using Computer Setup ...66 Starting Computer Setup 66 Navigating and selecting in Computer Setup 66 Restoring factory settings
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    Appendix C Electrostatic discharge ...83 Index ...84 x
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    system, drivers, troubleshooting tools, and technical support. To access Help and Support, select Start > Help and Support. For country- or region-specific support, go to http://www.hp.com/support, select your country or region, and follow the on-screen instructions. ● Safety & Comfort Guide
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    network (WLAN) device ● HP Mobile Broadband Module (wireless wide area network (WWAN) device) ● Bluetooth® device For more information on wireless technology, refer to the information and Web site links provided in Help and Support. Identifying wireless and network status icons Windows 7 Icon Name
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    (disconnected) Indicates that all wireless devices are off. HP Connection Manager (select models only) Opens HP Connection Manager, which enables you to create and manage WWAN connections (select models only), and monitor the status of WLAN and Bluetooth connections. Wireless network connection
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    the keyboard. The term wireless button is used throughout this guide to refer to all types of wireless controls. Refer to the Getting Started guide for information on identifying the type and location of the wireless button on your computer. To turn off wireless devices using HP Connection Manager
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    network is a security-enabled WLAN, you are prompted to enter a network security code. Type the code, and then click OK to complete the connection. Windows Vista 1. Be sure that the WLAN device is on. (Refer to Turning wireless devices on or off on page 4.) 2. Select Start > Connect to. 3. Select
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    high-speed Internet service purchased from an Internet service provider (ISP) and wireless router, turn your computer and wireless existing WLAN, always enable security features to protect your so other WLAN devices can pick up Wireless encryption-Your computer supports three encryption protocols: ◦
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    range of Wi-Fi hotspots. NOTE: You may need the HP Mobile Broadband Module serial number to activate mobile broadband service. Refer to the Getting Started guide for the location of the serial number label. Some mobile network service providers require the use of a subscriber identity module (SIM
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    system. 2. Close the display. 3. Disconnect all external devices connected to the computer. 4. Unplug the power cord from the AC outlet. 5. Remove the battery. 6. Press in on the SIM, and then remove it from the slot. 7. Replace the battery. 8. Reconnect external power and external devices. 9. Turn
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    , speed, and direction information to GPS-equipped systems. For more information, refer to the HP GPS and Location software Help. Using Bluetooth wireless devices A Bluetooth device provides short-range wireless communications that replace the physical cable connections that traditionally link
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    Connecting a modem cable 1. Plug the modem cable into the modem jack (1) on the computer. 2. Plug the modem cable into the RJ-11 telephone wall jack (2) or a route (not illustrated). 10 Chapter 2 Networking (select models only)
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    adapter (2). 3. Plug the modem cable adapter (3) into the telephone wall jack. Selecting a location setting Viewing the current location selection Windows 7 1. Select Start > Control Panel. 2. Click Clock, Language, and Region. 3. Click Region and Language. 4. Click the Location tab to display your
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    country or region settings. To enable modem use in other countries each location in which you will use the modem. CAUTION: Windows 7 1. Select Start > Devices and Printers. 2. Right-click the device you select a country or region that is not supported by the modem, the country/region selection for USA
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    Rules tab. 5. Click New. The New Location window opens. 6. In the Location name box, type a name (such as home or work) for the new location setting. 7. Select a country or region from the Country/region list. (If you select a country or region that is not supported by the modem, the country/region
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    the risk of electric shock, fire, or damage to the equipment, do not plug a modem cable or telephone cable into an RJ-45 (network) jack. 14 Chapter 2 Networking (select models only)
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    ● Integrated microphone(s) ● Integrated webcam ● Preinstalled multimedia software ● key) ● Media keys Refer to the Getting Started guide for information about your computer's media activity controls. installed optical drive (select models only) or an optional external optical drive (purchased
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    : Refer to the Getting Started guide for information on what type of volume controls your computer has. Checking audio functions on the computer NOTE: For best results when recording, speak directly into the microphone and record sound in a setting free of background noise. Windows 7 To check the
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    the webcam, select Start > Help and Support. Video Your computer may have one or more of the following external video ports: ● VGA ● HDMI (High Definition Multimedia Interface) NOTE: Refer to the Getting Started guide for information about your computer's video ports. VGA The external monitor port
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    ▲ To connect a VGA display device, connect the device cable to the external monitor port. NOTE: For product-specific instructions on switching the screen image, refer to your Getting Started guide. 18 Chapter 3 Multimedia
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    cable to the HDMI port on the computer. 2. Connect the other end of the cable to the video device, and then refer to the device manufacturer's instructions for additional information. NOTE: For product-specific instructions on switching the screen image, refer to your Getting Started guide. Video 19
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    , DVDs that do not have output protect will play.) Blu-ray discs, which have output protection, will not play on Intel Wireless Display. For details about using the wireless TV adapter, refer to the manufacturer's instructions. NOTE: Be sure that wireless is enabled on your computer before using the
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    , including the operating system, and then turns off the display and computer. Shut down the computer under any of the following conditions: ● When you need to replace the battery or access components inside the computer ● When you are connecting an external hardware device that does not connect
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    that are enabled at the factory: Sleep and Hibernation. When Sleep is initiated, the power lights blink and the screen clears. Your work is saved to memory, letting you exit Sleep faster than exiting Hibernation. If the computer is in the Sleep state for an extended period or if the battery reaches
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    ▲ Briefly press the power button. The power lights turn on and your work returns to the screen where you stopped working. NOTE: If you have set a password to be required on wakeup, you must enter your Windows password before your work will return to the screen. Using the power meter The power meter
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    area, and then select a power plan from the list. ● Windows 7-Select Start > Control Panel > System and Security > Power Options, and then select an item from the list. - or - Windows Vista-Select Start > Control Panel > System and Maintenance > Power Options, and then select an item from the
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    or change your user account password, and then follow the onscreen instructions. If you do not need to create or change a user account password, go to step 5. 5. Click Save changes. Windows Vista 1. Select Start > Control Panel > System and Maintenance > Power Options. 2. In the left pane, click
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    potential safety issues, use only the battery provided with the computer, a replacement battery provided by HP, or a compatible battery purchased from HP. The computer runs on battery power whenever it is not plugged into external AC power. Computer battery life varies, depending on power management
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    section describes the alerts and system responses set at the factory. Some low-battery alerts and system responses can be changed using Power Options in Windows Control Panel. Preferences set using Power Options do not affect lights. Identifying low battery levels When a battery that is the sole
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    Resolving a low battery level when external power is available ▲ Connect one of the following devices: ● AC adapter ● Optional docking or expansion device ● Optional power adapter purchased as an accessory from HP Resolving a low battery level when a charged battery is available 1. Turn off the
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    supplied through an approved AC adapter or an optional docking or expansion device. Connect the computer to external AC power under any of the following conditions: ● When charging or calibrating a battery ● When installing or modifying system software ● When writing information to a CD, a DVD, or
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    it into an AC outlet. 4. Turn on the computer. ● If the power lights turn on, the AC adapter is working properly. ● If the power lights remain off, the AC adapter is not functioning and should be replaced. Contact HP Customer Support for information on obtaining a replacement AC power adapter. 30
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    Units (APUs) support switchable graphics. AMD Llano A series APUs support dual graphics. Both switchable graphics and dual graphics offer two modes for processing graphics: ● Performance mode-Runs application with optimal performance. ● Power Saving mode-Conserves battery life. To manage your
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    graphics systems only support automatic selection based on power requirements (Dynamic scheme), and automatically assign Performance mode or Power Saving mode for individual applications. However, you can manually modify the settings for a particular application. To enable or disable AMD Crossfire
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    To determine the digital card formats that are supported on your computer, refer to the Getting Started guide. Inserting a digital card CAUTION: To reduce the card until it is firmly seated. You will hear a sound when the device has been detected, and a menu of options may be displayed. Using Media
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    are instructed by the ExpressCard manufacturer to install device drivers: ● Install only the device drivers for your operating system. ● Do not install additional software, such as card services, socket services, or enablers, that are supplied by the ExpressCard manufacturer. 34 Chapter 5 External
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    the computer and external media cards, do may look slightly different than your device. The ExpressCard slot may contain a protective insert. To remove the insert: 1. Press in the card until it is firmly seated. You will hear a sound when the card has been detected, and a menu of options may be
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    unresponsive system, use the following procedure to safely remove the ExpressCard. 1. Save your information and close all programs associated with the ExpressCard. 2. Click the remove hardware icon in the notification area, at the far right of the taskbar, and then follow the on-screen instructions
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    external device, such as a USB keyboard, mouse, drive, printer, scanner, or hub. Some USB devices may require additional support software, which is usually included with the device. For more information about device-specific software, refer to the manufacturer's instructions. These instructions
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    your information and close all programs associated with the device. 2. Click the remove hardware icon in the notification area, at the far right of the taskbar, and then follow the on-screen instructions. 3. Remove the device. Using 1394 devices (select models only) IEEE 1394 is a hardware interface
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    , and then follow the on-screen instructions. 3. Remove the device. Using an eSATA device (select models only) An eSATA port connects an optional high-performance eSATA component, such as an eSATA external hard drive. Some eSATA devices may require additional support software, which is usually
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    To remove an eSATA device, save your information and close all programs associated with the device. 2. Click the remove hardware icon in the notification area, at the far right of the taskbar, and then follow the on-screen instructions. 3. Remove the device. 40 Chapter 5 External cards and devices
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    , turn off the device, disconnect it from the computer, and then unplug the AC power cord. Using optional external drives Removable external drives expand your options for storing and accessing information. A USB drive can be added by connecting the drive to a USB port on the computer. NOTE: HP
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    the following types: ● 1.44-megabyte diskette drive ● Hard drive module ● External optical drive (CD, DVD, and Blu-ray) ● MultiBay device Using the expansion port (select models only) The expansion port connects the computer to an optional docking or expansion device, so that additional ports and
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    docking connector connects the computer to an optional docking device. An optional docking device provides additional ports and connectors that can be used with the computer. NOTE: The following image may look slightly different than your computer or docking device. Using optional external devices
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    to an external hard drive, initiate Sleep and allow the screen to clear, or properly disconnect the external hard drive. ● Before handling a drive, discharge static electricity by touching the unpainted metal surface of the drive. ● Do not touch the connector pins on a removable drive or on
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    searches the hard drive for unnecessary files that you can safely delete to free up disk space and help the computer to run more efficiently. To run Disk Cleanup: 1. Select Start > All Programs > Accessories > System Tools > Disk Cleanup. 2. Follow the on-screen instructions. Using hard drives 45
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    to enable it: 1. Select Start > Control Panel > Hardware and Sound > HP 3D DriveGuard. NOTE: If prompted by User Account Control, click Yes. 2. On the Icon in system tray row, click Show. 3. Click OK. Managing power with a parked hard drive If HP 3D DriveGuard has parked the drive, the computer will
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    Depending on your user privileges, you may be unable to enable or disable HP 3D DriveGuard. Privileges for non-administrator users can be changed by members of an administrator group. ● Determine whether a drive in the system is supported. To open the software and change settings, follow these steps
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    into a slot-load optical drive. It may cause damage to the optical drive. 1. Turn on the computer. 2. Hold the disc by the edges to avoid touching the flat surfaces and position the disc label-side up. 3. Gently slide the disc into the slot-load optical drive. Removing an optical disc Tray-load
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    When the disc tray opens normally 1. Press the release button (1) on the drive bezel to release the disc tray, and then gently pull out the tray (2) until it stops. 2. Remove the disc (3) from the tray by gently pressing down on the spindle while lifting the outer edges of the disc. Hold the disc
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    . NOTE: If the tray is not fully accessible, tilt the disc carefully as you remove it. 4. Close the disc tray and place the disc in a protective case. Slot-load 1. Press the release button (1) next to the drive. 2. Remove the disc (2) by holding it by the edges and avoid touching the flat surfaces
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    an optical drive connected to another computer in your network. Sharing drives is a feature of the Windows operating system that allows a drive on one computer RAID User Guide located in Help and Support or refer to the HP Web site at http://www.hp.com/support. Using RAID (select models only) 51
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    optical drive, diskette drive, or Boot options feature in Computer Setup* internal network adapter Unauthorized access to a Windows user account Unauthorized access to data HP ProtectTools Security Manager ● Firewall software ● Windows updates ● Drive Encryption for HP ProtectTools Unauthorized
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    Security feature Unauthorized removal of the computer Security cable slot (used with an optional security cable) *Computer Setup is a preinstalled, ROM-based utility that can be used even when the operating system is not working or will not load. You can use either a pointing device (TouchPad
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    -level account. NOTE: This password cannot be used to access Computer Setup contents. User password* Protects access to a Windows user account. *For information about setting a Windows administrator password or a Windows user password, select Start > Help and Support. 54 Chapter 7 Security
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    access to the internal hard drive that is protected by DriveLock, and is set under DriveLock Passwords during the enable process. TPM embedded security password When enabled as a BIOS administrator password, protects access to the computer contents when the computer turns on, restarts, or exits
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    screen instructions. - or - Use the arrow keys to select File > Save Changes and Exit, and then press enter. Your changes go into effect when the computer restarts. Deleting a BIOS administrator password 1. Turn you forget both DriveLock passwords, the hard drive will be permanently locked and can no
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    Menu" message is displayed at the bottom of the screen. 2. Press f10 to enter Computer Setup. 3. Use a pointing device or the arrow keys to select Security > DriveLock Passwords, and then press enter. 4. Use a pointing device to click the hard drive you want to protect. - or - Use the arrow keys
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    Entering a DriveLock password Be sure that the hard drive is inserted into the computer (not into an optional docking device or external MultiBay). At the DriveLock Password prompt, type your user or master password (using the same kind of keys you used to set the password), and
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    master password will be used to unlock the drive. NOTE: You must have a BIOS administrator password before you can access the Automatic DriveLock features. Entering an Automatic DriveLock password To enable an Automatic DriveLock password in Computer Setup, follow these steps: 1. Turn on or
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    5. Use a pointing device or the arrow keys to select Disable protection. 6. To save your changes and exit Computer Setup, click the Save icon in the lower-left corner of the screen, and then follow the on-screen instructions. - or - Use the arrow keys to select File > Save Changes and Exit, and then
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    updates link in Help and Support. Using HP ProtectTools Security Manager (select models only) HP ProtectTools Security Manager software is preinstalled on select computer models. This software can be accessed through Windows Control Panel. It provides security features the Getting Started guide for
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    keyboard ● On the upper-right side of the display ● On the left side of the display Depending on your computer model, the reader may be oriented horizontally or vertically. Both orientations require that you swipe your finger perpendicular to the metallic sensor. Refer to the Getting Started guide
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    electric shock or damage to components, do not attempt to clean your computer while it is turned on: Turn off the computer. Disconnect external power. Disconnect all powered external devices. CAUTION: Do not spray cleaning agents or liquids directly on any computer surface. Liquids dripped on
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    aid in removing dirt and debris. Cleaning the TouchPad and keyboard CAUTION: When cleaning the TouchPad and keyboard, do keyboard surface. Updating programs and drivers HP recommends that you update your programs and drivers on a regular basis with the latest versions. Go to http://www.hp.com/support
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    at http://www.hp.com/go/sdm, and follow the instructions to download and install SoftPaq Download Manager. To download SoftPaqs: 1. Select Start > All Programs > HP Software Setup > HP SoftPaq Download Manager. 2. When SoftPaq Download Manager opens for the first time, a window is displayed asking
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    and then follow the on-screen instructions. NOTE: You can use either a pointing device (TouchPad, pointing stick, or USB mouse) or the keyboard to navigate and make selections in Computer Setup. 2. Press f10 to enter Computer Setup. 66 Chapter 9 Computer Setup (BIOS) and Advanced System Diagnostics
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    the on-screen instructions. - or - Use the tab key and the arrow keys to select File > Save Changes and Exit, and then press enter. Your changes go into effect when the computer restarts. Restoring factory settings in Computer Setup NOTE: Restoring defaults will not change the hard drive mode. To
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    computer or initiate Sleep or Hibernation. Do not insert, remove, connect, or disconnect any device, cable, or cord. 1. Select Start > Help and Support > Maintain. 2. Follow the on-screen instructions to identify your computer and access the BIOS update you want to download. 3. At the download area
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    system BIOS updates. BIOS installation procedures vary. Follow any instructions that are displayed on the screen after the download is complete. If no instructions are displayed, follow these steps: 1. Open Windows Explorer by selecting Start > Computer. 2. Double-click your hard drive designation
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    screen, press esc. When the Startup Menu is displayed, press f2. 2. Click the diagnostic test you want to run, and then follow the on-screen instructions. NOTE: If you need to stop a diagnostics test while it is running, press esc. 70 Chapter 9 Computer Setup (BIOS) and Advanced System Diagnostics
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    boot devices and drive bay locations listed may not be supported on your computer. ● Notebook upgrade bay ● Optical drive ● Notebook hard drive ● USB diskette drive ● USB CD-ROM ● USB hard drive ● Notebook Ethernet ● Secure Digital (SD) Memory Card ● Docking station upgrade bay ● External SATA drive
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    of the screen. 2. Press f10 to enter Computer Setup. 3. To enable bootable media in USB drives or in drives inserted into an optional docking device (select models only), use a pointing device or the arrow keys to select System Configuration > Device Configurations. Confirm USB legacy support is
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    example, if you start up from a CD-ROM drive with a disc formatted as drive C, that CD-ROM drive becomes drive C and the hard drive in the hard drive bay becomes drive D. ● The computer will boot from a NIC device only if the device has been enabled in the Built-In Device Options menu of Computer
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    is started or restarted, follow these steps: 1. Turn on or restart the computer, and then press esc while the "Press the ESC key for Startup Menu" message is displayed at the bottom of the screen. 2. Press f10 to enter Computer Setup. 3. Use a pointing device or the arrow keys to select System
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    copy the contents from one hard drive to another The deployment method you use depends on your organization's technology environment and processes. NOTE: Computer Setup and other system features provide further assistance with configuration management and troubleshooting, power management, and the
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    hardware inventory for asset management ● System Checkup monitoring and diagnostics ● Web-accessible reporting of business-critical details such as thermal warnings and memory alerts ● Remote updating of system software such as device drivers and the system BIOS NOTE: Additional functionality can be
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    HP SSM lets you remotely update system-level software on multiple systems simultaneously. When executed on a client computer, SSM detects versions of both hardware and software, and then updates designated software from a central repository, known as a file store. Driver versions that are supported
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    solution To configure iAMT settings: NOTE: The ctrl+p prompt is visible only if the iAMT Setup Prompt option is enabled in Computer Setup. 1. Turn on or restart the computer. 2. Before Windows starts up, press ctrl+p. NOTE: If you do not press ctrl+p at the appropriate time, you must repeat steps
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    updates. Configure the management engine power policies. To do this Assign a host name to the computer. Disable/enable DHCP or configure TCP/IP settings. Assign the enterprise or small business iAMT model. Set options to control remote configuration of iAMT. Reset the iAMT configuration to factory
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    computer will be unused and disconnected from external power for more than 2 weeks, remove the battery and store it separately. ● If you are shipping the computer or a drive, use suitable protective packaging and label the package "FRAGILE." ● If the computer has a wireless device or an HP Mobile
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    hazardous locations. If you are uncertain of the policy that applies to the use of a particular device, ask for authorization to use it before you turn it on. ● If you are traveling internationally, follow these suggestions: ◦ Check the computer-related customs regulations for each country or region
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    types of support: ◦ Chat online with an HP technician. NOTE: When chat is not available in a particular language, it is available in English. ◦ E-mail HP Customer Support. ◦ Find HP Customer Support worldwide telephone numbers. ◦ Locate an HP service center. 82 Appendix B Troubleshooting resources
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    drive, or loss of information, observe these precautions: ● If removal or installation instructions direct you to unplug the computer, unplug it after being properly grounded and before removing surface of the component. ● If you remove a component, place it in an
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    displaying remaining charge 27 disposing 29 low battery levels 27 replacing 29 storing 29 Battery Check 27 battery information, finding 26 battery power 26 battery temperature 29 BIOS determining version 68 downloading an update 68 updating 68 Bluetooth device 2, 9 boot devices, enabling 72 buttons
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    operating system controls 4 optical disc inserting 47 removing 48 optical drive 42 optional external devices, using 41 P passwords administrator 54 BIOS administrator 55 DriveLock 56 user 54 ports expansion 42 external monitor 17 HDMI 19 Intel Wireless Display 20 VGA 17 power battery 26 conserving
  • HP EliteBook 2760p | HP Notebook Reference Guide - Windows 7 - Page 96
    optical drive 47 troubleshooting resources 82 turning off the computer 21 turning wireless devices on or off 4 U unresponsive system 21 updates, software 76 USB cable, connecting 38 USB devices connecting 38 description 37 removing 38 USB hubs 37 USB legacy support 66 user password 54 using external
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