HP EliteBook Folio 1000 HP EliteBook Folio 1040 G1 Notebook PC Maintenance and
HP EliteBook Folio 1000 Manual
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- HP EliteBook Folio 1000 | HP EliteBook Folio 1040 G1 Notebook PC Maintenance and - Page 1
HP EliteBook Folio 1040 G1 Notebook PC Maintenance and Service Guide - HP EliteBook Folio 1000 | HP EliteBook Folio 1040 G1 Notebook PC Maintenance and - Page 2
such products and services. Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors or omissions contained herein. First Edition: December 2013 Document Part Number: 738834-001 Product notice This guide describes features - HP EliteBook Folio 1000 | HP EliteBook Folio 1040 G1 Notebook PC Maintenance and - Page 3
Safety warning notice WARNING! To reduce the possibility of heat-related injuries or of overheating the device, do not place the device directly on your lap or obstruct the device air vents. Use the device only on a hard, flat surface. Do not allow another hard surface, such as an adjoining optional - HP EliteBook Folio 1000 | HP EliteBook Folio 1040 G1 Notebook PC Maintenance and - Page 4
iv Safety warning notice - HP EliteBook Folio 1000 | HP EliteBook Folio 1040 G1 Notebook PC Maintenance and - Page 5
Buttons and fingerprint reader ...8 Keys ...9 Windows models ...9 Linux models ...10 Left ...11 Right ...12 Bottom ...13 Service tag and PCID label ...14 Service tag ...14 PCID label ...15 3 Illustrated parts catalog ...16 Computer major components ...16 Display assembly subcomponents ...19 Plastics - HP EliteBook Folio 1000 | HP EliteBook Folio 1040 G1 Notebook PC Maintenance and - Page 6
5 Removal and replacement procedures for Authorized Service Provider parts 30 Component replacement procedures ...30 Display Speaker assembly ...66 SIM slot ...67 6 Computer Setup (BIOS), MultiBoot, and HP PC Hardware Diagnostics (UEFI) in Windows 8 69 Using Computer Setup ...69 Starting Computer - HP EliteBook Folio 1000 | HP EliteBook Folio 1040 G1 Notebook PC Maintenance and - Page 7
using the f9 prompt 79 Setting a MultiBoot Express prompt 79 Entering MultiBoot Express preferences 79 Using HP PC Hardware Diagnostics (UEFI) (select models only 79 Downloading HP PC Hardware Diagnostics (UEFI) to a USB device 74 8 Computer Setup (BIOS) and Advanced System Diagnostics in Linux - HP EliteBook Folio 1000 | HP EliteBook Folio 1040 G1 Notebook PC Maintenance and - Page 8
Setup ...91 11 Backup and recovery in Windows 7 ...92 Creating recovery media and backups ...92 Guidelines ...92 Creating recovery media with HP Recovery Disc Creator 92 Creating recovery media 93 Backing up your information ...93 Performing a system recovery ...94 Using the Windows recovery tools - HP EliteBook Folio 1000 | HP EliteBook Folio 1040 G1 Notebook PC Maintenance and - Page 9
and video Description HP EliteBook 1040 G1 Notebook PC Intel® Core® service provider-accessible/upgradable memory module slot 4-GB memory integrated into system board DDR3L PC3L-12800-(1600 MHz) dual channel support NOTE: DDR3 memory is not supported. Only DDR3L memory is supported. Supports - HP EliteBook Folio 1000 | HP EliteBook Folio 1040 G1 Notebook PC Maintenance and - Page 10
module (SIM, user-accessible on the side of the computer) Support for the following WWAN formats: ● HP lt4111 LTE/EV-DO/HSPA+ Mobile Broadband Module ● HP lt4112 LTE/HSPA+ Gobi 4G Module ● HP hs3110 HSPA+ Mobile Broadband Module Supports no WWAN option NFC Integrated NFC module NFC antenna 100 - HP EliteBook Folio 1000 | HP EliteBook Folio 1040 G1 Notebook PC Maintenance and - Page 11
HP Smart AC adapter 45-W HP Smart AC adapter 65-W HP Smart AC adapter 65-W Slim AC adapter Battery: Supports a 6-cell, 42-Whr battery Security lock Fingerprint reader Supports 64 MSNA ● FreeDOS 2.0 ● SUSE Linux SLED 11 64-bit, Service Pack 2 (not available with WWAN) Restore media-DR-DVD: ● Windows - HP EliteBook Folio 1000 | HP EliteBook Folio 1040 G1 Notebook PC Maintenance and - Page 12
Home Premium 64- and 32-bit ● Windows 7 Professional 64- and 32-bit Certified: ● SuSE Linux Enterprise (SLED) 64-bit Service Pack 2 ● Microsoft WHQL Web-only support: ● Windows 8.1 Enterprise 64 ● Windows 7 Enterprise 64 and 32 ● Windows 7 Ultimate 64 and 32 End user replaceable parts: ● AC adapter - HP EliteBook Folio 1000 | HP EliteBook Folio 1040 G1 Notebook PC Maintenance and - Page 13
in use. Records video and captures still photographs. For information on using the webcam in Windows 8, access HP Support Assistant. To access HP Support Assistant on the Start screen, select the HP Support Assistant app. For information on using the webcam in Windows 7, select Start > All Programs - HP EliteBook Folio 1000 | HP EliteBook Folio 1040 G1 Notebook PC Maintenance and - Page 14
your country or region. To access the user guides, select the HP Support Assistant app on the Start screen, select My computer, and then select User guides. To access the user guides in Windows 7, select Start > Help and Support > User Guides. Top ForcePad Component (1) (2) (3) ForcePad zone Left - HP EliteBook Folio 1000 | HP EliteBook Folio 1040 G1 Notebook PC Maintenance and - Page 15
Lights Component (1) Power light (2) Caps lock light (3) ForcePad light (4) Microphone mute light (5) Num lock light (6) Wireless light (7) Mute light Description ● On: The computer is on. ● Blinking: The computer is in the Sleep state. ● Off: The computer is off. On: Caps lock is on. - HP EliteBook Folio 1000 | HP EliteBook Folio 1040 G1 Notebook PC Maintenance and - Page 16
Buttons and fingerprint reader Component (1) Power button 8 Chapter 2 External component identification Description ● When the computer is off, press the button to turn on the computer. ● When the computer is on, press the button briefly to initiate Sleep. ● When the computer is in the Sleep - HP EliteBook Folio 1000 | HP EliteBook Folio 1040 G1 Notebook PC Maintenance and - Page 17
Component (2) (3) Speaker grill Wireless button (4) Volume mute button (5) Fingerprint reader Keys Windows models Description Produce sound. Turns the wireless feature on or off but does not establish a wireless connection. Mutes and restores speaker sound. Allows a fingerprint logon to - HP EliteBook Folio 1000 | HP EliteBook Folio 1040 G1 Notebook PC Maintenance and - Page 18
Component (6) Operating system applications key (7) num lk key Linux models Description Each key on the keypad performs the function indicated by the icon in the upper-right corner of the key. Windows 8: Displays options for a selected object. Windows 7 and Linux: Displays a shortcut menu for - HP EliteBook Folio 1000 | HP EliteBook Folio 1040 G1 Notebook PC Maintenance and - Page 19
an optional USB device. The USB charging port can also charge select models of cell phones and MP3 players, even when the computer is off. Supports micro Secure Digital (SD) memory cards. Supports optional Smart cards. Left 11 - HP EliteBook Folio 1000 | HP EliteBook Folio 1040 G1 Notebook PC Maintenance and - Page 20
and Environmental Notices. To access the user guides in Windows 8, select the HP Support Assistant app on the Start screen, select My computer, and then select User guides. To access the user guides in Windows 7, select Start > Help and Support > User Guides. NOTE: When a device is connected to the - HP EliteBook Folio 1000 | HP EliteBook Folio 1040 G1 Notebook PC Maintenance and - Page 21
Bottom Component (1) (2) Docking device receptors (2) Vents (2) Description Connects an optional docking device. Enable airflow to cool internal components. NOTE: The computer fan starts up automatically to cool internal components and prevent overheating. It is normal for the internal fan to - HP EliteBook Folio 1000 | HP EliteBook Folio 1040 G1 Notebook PC Maintenance and - Page 22
product. ● Part number/Product number (p/n) (3). This number provides specific information about the product's hardware components. The part number helps a service technician to determine what components and parts are needed. ● Warranty period (4). This number describes the duration (in years) of - HP EliteBook Folio 1000 | HP EliteBook Folio 1040 G1 Notebook PC Maintenance and - Page 23
required to properly reset the notebook firmware (BIOS) back to factory shipped specifications when replacing the system board. The label may have a different number of characters depending on the operating system on the computer. Windows 8 models Non-Windows 8 models Service tag and PCID label 15 - HP EliteBook Folio 1000 | HP EliteBook Folio 1040 G1 Notebook PC Maintenance and - Page 24
3 Illustrated parts catalog Computer major components 16 Chapter 3 Illustrated parts catalog - HP EliteBook Folio 1000 | HP EliteBook Folio 1040 G1 Notebook PC Maintenance and - Page 25
max turbo frequency], 3-MB cache) 739579-601 NFC module 739578-001 Memory module (DDR3L-12800, 1600-MHz, DDR3): NOTE: Only DDR3L memory is supported. DDR3 memory is not supported. 4-GB 747221-005 Battery (6-cell, 42-Wh, 1.93-Ah, Li ion): 722297-005 WLAN module: Computer major components 17 - HP EliteBook Folio 1000 | HP EliteBook Folio 1040 G1 Notebook PC Maintenance and - Page 26
BT 4.0 Intel Dual Band Wireless-N 7260AN BT 4.0 combo adapter RTC battery (includes double-sided tape) WWAN module: HP lt4111 LTE/EV-DO/HSPA+ Mobile Broadband Module HP lt4112 LTE/HSPA+ Gobi 4G Module HP hs3110 HSPA+ Mobile Broadband Module Solid-state drive 256-GB, SATA III 180-GB, SATA III 128-GB - HP EliteBook Folio 1000 | HP EliteBook Folio 1040 G1 Notebook PC Maintenance and - Page 27
Display assembly subcomponents Item (1) (2) (3) (4) (5) (6) Component Display bezel: For use on models with a webcam For use on models without a webcam Display cable Webcam/microphone module Microphone module 35.6-cm (14.0-in), LED, AntiGlare display panel: SVA HD+ UWVA Display Hinge Kit (includes - HP EliteBook Folio 1000 | HP EliteBook Folio 1040 G1 Notebook PC Maintenance and - Page 28
Plastics Kit Item (1) (2) Component Plastics Kit SIM card slot cover (for WWAN SKU) SIM card insert (for non-WWAN SKU - customer non-removable) Rubber antenna cover (not illustrated) Mass storage devices Item (1) Description Solid-State Drive (SATA III) 256-GB 180-GB 128-GB Spare part number - HP EliteBook Folio 1000 | HP EliteBook Folio 1040 G1 Notebook PC Maintenance and - Page 29
Miscellaneous parts Component AC adapter: 45-W HP Smart AC adapter (non-PFC) 65-W HP Smart AC adapter 65-W HP Smart AC travel adapter Mouse: HP USB optical travel mouse HP USB Laser HP Comfort Grip Wireless Mouse Power cord (3-pin, black, 1.83-m): For use in Argentina For use in Australia For use in - HP EliteBook Folio 1000 | HP EliteBook Folio 1040 G1 Notebook PC Maintenance and - Page 30
HP Business Backpack Spare part number 718549-001 718548-001 Sequential part number listing CSR flag designations: A = Mandatory B = Optional C = Service D61 575921-001 591699-001 674318-001 691922-001 CSR Description flag A HP USB optical travel mouse A Power cord for use in North America (3- - HP EliteBook Folio 1000 | HP EliteBook Folio 1040 G1 Notebook PC Maintenance and - Page 31
WiFi + BT 4.0 N Intel Dual Band Wireless-AC 7260 802.11 ac 2x2 WiFi + BT 4.0 A HP Business Backpack A HP Business Slim Top Load Case N 45-W HP Smart AC adapter (non-PFC) N 6-cell, 42-Wh, 1.93-Ah N HP hs3110 HSPA+ Mobile Broadband Module N 320-GB, 7200-rpm, 7-mm hard drive, locked (does - HP EliteBook Folio 1000 | HP EliteBook Folio 1040 G1 Notebook PC Maintenance and - Page 32
Spare part number 739563-261 739563-271 739563-281 739563-291 739563-A41 739563-AB1 739563-AD1 739563-B31 739563-B71 739563-BA1 739563-BB1 739563-BG1 739563-D61 739563-DB1 739563-DD1 739563-FL1 739563-FP1 739564-001 739565-001 739566-001 739567-001 739568-001 739569-001 739570-001 739571-001 739572- - HP EliteBook Folio 1000 | HP EliteBook Folio 1040 G1 Notebook PC Maintenance and - Page 33
Spare part number 739579-001 739579-501 739579-601 739580-001 739580-501 739580-601 739581-001 739582-001 739583-001 739583-501 739583-601 746906-001 746907-001 746908-001 746909-001 747221-005 747488-001 747833-005 748015-001 748354-001 748354-501 748354-601 749612-001 CSR Description flag N - HP EliteBook Folio 1000 | HP EliteBook Folio 1040 G1 Notebook PC Maintenance and - Page 34
plastic parts. Use care when handling the plastic parts. Apply pressure only at the points designated in the maintenance instructions. Cables and connectors CAUTION: When servicing the computer, be sure that cables are placed in their proper locations during the reassembly process. Improper cable - HP EliteBook Folio 1000 | HP EliteBook Folio 1040 G1 Notebook PC Maintenance and - Page 35
Drive handling CAUTION: Drives are fragile components that must be handled with care. To prevent damage to the computer, damage to a drive, or loss of information, observe these precautions: Before removing or inserting a hard drive, shut down the computer. If you are unsure whether the computer is - HP EliteBook Folio 1000 | HP EliteBook Folio 1040 G1 Notebook PC Maintenance and - Page 36
material. ● Use a wrist strap connected to a properly grounded work surface and use properly grounded tools and equipment. ● Use conductive field service tools, such as cutters, screw drivers, and vacuums. ● When fixtures must directly contact dissipative surfaces, use fixtures made only of - HP EliteBook Folio 1000 | HP EliteBook Folio 1040 G1 Notebook PC Maintenance and - Page 37
with ground cords of one megohm resistance ● Static-dissipative tables or floor mats with hard ties to the ground ● Field service kits ● Static awareness labels ● Material-handling packages ● Nonconductive plastic bags, tubes, or boxes ● Metal tote boxes ● Electrostatic voltage levels and - HP EliteBook Folio 1000 | HP EliteBook Folio 1040 G1 Notebook PC Maintenance and - Page 38
procedures NOTE: Details about your computer, including model, serial number, product key, and length of warranty, are on the service tag at the bottom of your computer. See Service tag and PCID label on page 14 for details. This chapter provides removal and replacement procedures. Make special note - HP EliteBook Folio 1000 | HP EliteBook Folio 1040 G1 Notebook PC Maintenance and - Page 39
Display assembly components (panel, bezel, webcam, microphone) All display assemblies include WLAN antenna transceivers and cables. WWAN models also include 2 WWAN antenna transceivers and cables. Full hinge-up displays are not spared. This section describes removing components that do not require - HP EliteBook Folio 1000 | HP EliteBook Folio 1040 G1 Notebook PC Maintenance and - Page 40
disengage the bottom of the bezel from the display (2), and then remove the bezel from the display (2). 32 Chapter 5 Removal and replacement procedures for Authorized Service Provider parts - HP EliteBook Folio 1000 | HP EliteBook Folio 1040 G1 Notebook PC Maintenance and - Page 41
e. Flex the inside edges of the top edge (3), the left and right sides (4), and the bottom edge (5) of the display bezel until the bezel disengages from the display enclosure. The display bezel is available using spare part number 739568-001 on models with a webcam and 748015-001 on models without a - HP EliteBook Folio 1000 | HP EliteBook Folio 1040 G1 Notebook PC Maintenance and - Page 42
disconnect the cable from the connector (3). Reverse this procedure to reassemble and install the display assembly components. 34 Chapter 5 Removal and replacement procedures for Authorized Service Provider parts - HP EliteBook Folio 1000 | HP EliteBook Folio 1040 G1 Notebook PC Maintenance and - Page 43
Bottom cover NOTE: The bottom cover is available in the Plastics kit, spare part number 739575-001. Description Plastics kit Spare part number 739575-001 Before removing the bottom cover, follow these steps: 1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation - HP EliteBook Folio 1000 | HP EliteBook Folio 1040 G1 Notebook PC Maintenance and - Page 44
following image. IMPORTANT: To prevent rocking, be sure to use the correct sequence when installing the screws. 36 Chapter 5 Removal and replacement procedures for Authorized Service Provider parts - HP EliteBook Folio 1000 | HP EliteBook Folio 1040 G1 Notebook PC Maintenance and - Page 45
the display assembly: 1. Open the computer and position it with the base enclosure on a table and the display hanging down. NOTE: Be sure to support the display when removing the screws. 2. Disconnect the WWAN antennas cables from the WWAN module and remove the cables from the routing path (1) from - HP EliteBook Folio 1000 | HP EliteBook Folio 1040 G1 Notebook PC Maintenance and - Page 46
-001. a. Remove the four broadhead Phillips PM2.5×3.0 screws (1) that secure each display hinge to the display enclosure. 38 Chapter 5 Removal and replacement procedures for Authorized Service Provider parts - HP EliteBook Folio 1000 | HP EliteBook Folio 1040 G1 Notebook PC Maintenance and - Page 47
b. Lift the display hinges off the display enclosure (2). Reverse this procedure to reassemble and install the display assembly. Component replacement procedures 39 - HP EliteBook Folio 1000 | HP EliteBook Folio 1040 G1 Notebook PC Maintenance and - Page 48
RTC battery (2) from the computer. 3. Remove the RTC battery. Reverse this procedure to install the RTC battery. 40 Chapter 5 Removal and replacement procedures for Authorized Service Provider parts - HP EliteBook Folio 1000 | HP EliteBook Folio 1040 G1 Notebook PC Maintenance and - Page 49
Battery Description 6-cell, 42-Wh, 1.93-Ah, Li ion battery Spare part number 722297-005 Before disassembling the computer, follow these steps: 1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the - HP EliteBook Folio 1000 | HP EliteBook Folio 1040 G1 Notebook PC Maintenance and - Page 50
3. Lift the battery out of the computer. NOTE: In the locked position there will be no red color shown in the latch slot. 42 Chapter 5 Removal and replacement procedures for Authorized Service Provider parts - HP EliteBook Folio 1000 | HP EliteBook Folio 1040 G1 Notebook PC Maintenance and - Page 51
SSD drive Description Solid-state drive 256-GB, SATA III 180-GB, SATA III 128-GB, SATA III Spare part number 746906-001 746908-001 746907-001 Before removing the hard drive, follow these steps: 1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the - HP EliteBook Folio 1000 | HP EliteBook Folio 1040 G1 Notebook PC Maintenance and - Page 52
may result in various system problems. To update BIOS: 1. Navigate to www.hp.com. 2. Click Support & Drivers > Drivers & Software BIOS. 8. Click the Download button, and then follow the on-screen instructions. Before removing a memory module, follow these steps: 1. Turn off Service Provider parts - HP EliteBook Folio 1000 | HP EliteBook Folio 1040 G1 Notebook PC Maintenance and - Page 53
2. Remove the memory module (2) by pulling the module away from the slot at an angle. NOTE: Memory modules are designed with a notch to prevent incorrect insertion into the memory module slot. NOTE: The computer uses two memory slots. The top slot houses the expansion memory module and the bottom - HP EliteBook Folio 1000 | HP EliteBook Folio 1040 G1 Notebook PC Maintenance and - Page 54
and the WLAN module are not interchangeable. Description HP lt4111 LTE/EV-DO/HSPA+ Mobile Broadband Module HP lt4112 LTE/HSPA+ Gobi 4G Module HP hs3110 HSPA+ Mobile Broadband Module Spare part the system board. 46 Chapter 5 Removal and replacement procedures for Authorized Service Provider parts - HP EliteBook Folio 1000 | HP EliteBook Folio 1040 G1 Notebook PC Maintenance and - Page 55
3. Remove the WWAN module (3) by pulling the module away from the slot. NOTE: WWAN modules are designed with a notch to prevent incorrect insertion. NOTE: If the WWAN antennas are not connected to the terminals on the WWAN module, the protective sleeves must be installed on the antenna connectors, - HP EliteBook Folio 1000 | HP EliteBook Folio 1040 G1 Notebook PC Maintenance and - Page 56
then receive a warning message, remove the module to restore device functionality, and then contact technical support. Before removing the WLAN module, follow these steps: 1. Turn off the computer. If you up.) 48 Chapter 5 Removal and replacement procedures for Authorized Service Provider parts - HP EliteBook Folio 1000 | HP EliteBook Folio 1040 G1 Notebook PC Maintenance and - Page 57
3. Remove the WLAN module (3) by pulling the module away from the slot at an angle. NOTE: WLAN modules are designed with a notch to prevent incorrect insertion. NOTE: If the WLAN antennas are not connected to the terminals on the WLAN module, the protective sleeves must be installed on the antenna - HP EliteBook Folio 1000 | HP EliteBook Folio 1040 G1 Notebook PC Maintenance and - Page 58
cables: ● Release the keyboard connector (1) and remove the cable (2). ● Release the backlight connector (3) and remove the cable (4). 50 Chapter 5 Removal and replacement procedures for Authorized Service Provider parts - HP EliteBook Folio 1000 | HP EliteBook Folio 1040 G1 Notebook PC Maintenance and - Page 59
3. Position the computer open and on its side. 4. Insert a screw driver or similar thin tool into the keyboard release opening under the memory module, and then press on the back of the keyboard until the keyboard disengages from the computer. Component replacement procedures 51 - HP EliteBook Folio 1000 | HP EliteBook Folio 1040 G1 Notebook PC Maintenance and - Page 60
5. Lift the rear edge of the keyboard (1), and then remove the keyboard (2). 6. Remove the keyboard. Reverse this procedure to install the keyboard. 52 Chapter 5 Removal and replacement procedures for Authorized Service Provider parts - HP EliteBook Folio 1000 | HP EliteBook Folio 1040 G1 Notebook PC Maintenance and - Page 61
ForcePad (Touchpad) Description ForcePad (Touchpad) (includes cable) Spare part number 739565-001 Before removing the ForcePad, follow these steps: 1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the - HP EliteBook Folio 1000 | HP EliteBook Folio 1040 G1 Notebook PC Maintenance and - Page 62
3. Remove the four Phillips PM2.0×2.5 screws (1) that secure the ForcePad to the computer, and then lift the ForcePad from the computer (2).. Reverse the removal procedures to install the ForcePad. 54 Chapter 5 Removal and replacement procedures for Authorized Service Provider parts - HP EliteBook Folio 1000 | HP EliteBook Folio 1040 G1 Notebook PC Maintenance and - Page 63
NFC module Description NFC (Near Field Communication) module Spare part number 739578-001 Before removing the NFC module, follow these steps: 1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating - HP EliteBook Folio 1000 | HP EliteBook Folio 1040 G1 Notebook PC Maintenance and - Page 64
cable from the connector (2). 2. Remove the three Phillips PM2.0×2.5 screws (3) that secure the reader to the computer. 56 Chapter 5 Removal and replacement procedures for Authorized Service Provider parts - HP EliteBook Folio 1000 | HP EliteBook Folio 1040 G1 Notebook PC Maintenance and - Page 65
3. Rotate the bottom up the reader upward at an angle (1), and then remove it from the computer (3). Reverse the removal procedures to install the smart card board. Component replacement procedures 57 - HP EliteBook Folio 1000 | HP EliteBook Folio 1040 G1 Notebook PC Maintenance and - Page 66
the computer. 3. Lift the power connector from the computer (3). Reverse this procedure to install the power connector. 58 Chapter 5 Removal and replacement procedures for Authorized Service Provider parts - HP EliteBook Folio 1000 | HP EliteBook Folio 1040 G1 Notebook PC Maintenance and - Page 67
Heat sink/fan assembly NOTE: The heat sink/fan assembly spare part kit includes replacement thermal material. Description Heat sink/thermal module with fans Spare part number 739561-001 Before removing the heat sink/fan assembly, follow these steps: 1. Turn off the computer. If you are unsure - HP EliteBook Folio 1000 | HP EliteBook Folio 1040 G1 Notebook PC Maintenance and - Page 68
on the heat sink (1) and the processor (2). Reverse this procedure to install the heat sink/fan assembly. 60 Chapter 5 Removal and replacement procedures for Authorized Service Provider parts - HP EliteBook Folio 1000 | HP EliteBook Folio 1040 G1 Notebook PC Maintenance and - Page 69
System board NOTE: The system board spare part kit includes replacement thermal material. Description System boards for use in models without Windows 8: Intel Core i7-4650U processor (1.70 GHz, 4-MB cache) Intel Core i7-4600U processor (1.80 GHz, 3-MB cache) Intel Core i5-4300U processor (1.90 GHz, - HP EliteBook Folio 1000 | HP EliteBook Folio 1040 G1 Notebook PC Maintenance and - Page 70
narrow end of the board. 4. Lift the right side of the system board up at an angle (2). 62 Chapter 5 Removal and replacement procedures for Authorized Service Provider parts - HP EliteBook Folio 1000 | HP EliteBook Folio 1040 G1 Notebook PC Maintenance and - Page 71
5. Pull the system board away from and out of the computer (3), making sure the connectors on the side of the board are clear of the computer. Use the following image to determine all Mylar locations on the system board. Reverse this procedure to install the system board. Component replacement - HP EliteBook Folio 1000 | HP EliteBook Folio 1040 G1 Notebook PC Maintenance and - Page 72
the Cable Kit, spare part number 739564-001. Reverse the removal procedures to install the function board. 64 Chapter 5 Removal and replacement procedures for Authorized Service Provider parts - HP EliteBook Folio 1000 | HP EliteBook Folio 1040 G1 Notebook PC Maintenance and - Page 73
Fingerprint reader board Description Fingerprint reader board (includes cable) Spare part number 739567-001 Before removing the fingerprint reader board, follow these steps: 1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then - HP EliteBook Folio 1000 | HP EliteBook Folio 1040 G1 Notebook PC Maintenance and - Page 74
it to the computer (1). 2. Remove the speaker (2) from the computer. Reverse this procedure to install the speakers. 66 Chapter 5 Removal and replacement procedures for Authorized Service Provider parts - HP EliteBook Folio 1000 | HP EliteBook Folio 1040 G1 Notebook PC Maintenance and - Page 75
Plastics Kit includes both the SIM slot insert for use in models with WWAN and the SIM slot cover for use in models without WWAN. Service technicians must remove the system board to remove the SIM slot cover. SIM slot insert (WWAN models) The SIM slot insert, used on WWAN models - HP EliteBook Folio 1000 | HP EliteBook Folio 1040 G1 Notebook PC Maintenance and - Page 76
2. To remove the SIM slot cover, you must first remove the system board, and then pull the cover out of the SIM slot. 68 Chapter 5 Removal and replacement procedures for Authorized Service Provider parts - HP EliteBook Folio 1000 | HP EliteBook Folio 1040 G1 Notebook PC Maintenance and - Page 77
MultiBoot, and HP PC Hardware Diagnostics port can be used with Computer Setup only if USB legacy support is enabled. To start Computer Setup, follow these steps: 1. Computer Setup screen, press esc, and then follow the on-screen instructions. To exit Computer Setup menus, choose one of the following - HP EliteBook Folio 1000 | HP EliteBook Folio 1040 G1 Notebook PC Maintenance and - Page 78
the on-screen instructions. - or HP website. Most BIOS updates on the HP website are packaged in compressed files called SoftPaqs. Some download packages contain a file named Readme.txt, which contains information regarding installing and troubleshooting HP PC Hardware Diagnostics (UEFI) in Windows 8 - HP EliteBook Folio 1000 | HP EliteBook Folio 1040 G1 Notebook PC Maintenance and - Page 79
any device, cable, or cord. 1. From the Start screen, type hp support assistant, and then select the HP Support Assistant app. 2. Click Updates and tune-ups, and then click Check for HP updates now. 3. Follow the on-screen instructions. 4. At the download area, follow these steps: a. Identify the - HP EliteBook Folio 1000 | HP EliteBook Folio 1040 G1 Notebook PC Maintenance and - Page 80
save your changes and exit Computer Setup, click the Save icon in the lower-left corner of the screen, and then follow the on-screen instructions. - or - Use the arrow keys to select Main > Save Changes and Exit, and then press enter. 72 Chapter 6 Computer Setup (BIOS), MultiBoot, and - HP EliteBook Folio 1000 | HP EliteBook Folio 1040 G1 Notebook PC Maintenance and - Page 81
in the lower-left corner of the screen, and then follow the on-screen instructions. - or - Use the arrow keys to select Main > Save Changes and Exit the allotted time to expire. Using HP PC Hardware Diagnostics (UEFI) (select models only) HP PC Hardware Diagnostics is a Unified Extensible Firmware - HP EliteBook Folio 1000 | HP EliteBook Folio 1040 G1 Notebook PC Maintenance and - Page 82
test while it is running, press esc. Downloading HP PC Hardware Diagnostics (UEFI) to a USB device NOTE: The HP PC Hardware Diagnostics (UEFI) download instructions are provided in English only. 1. Go to http://www.hp.com. 2. Click Support & Drivers, and then click the Drivers & Software tab - HP EliteBook Folio 1000 | HP EliteBook Folio 1040 G1 Notebook PC Maintenance and - Page 83
MultiBoot, and HP PC Hardware Diagnostics port can be used with Computer Setup only if USB legacy support is enabled. To start Computer Setup, follow these steps: 1. Computer Setup screen, press esc, and then follow the on-screen instructions. To exit Computer Setup menus, choose one of the following - HP EliteBook Folio 1000 | HP EliteBook Folio 1040 G1 Notebook PC Maintenance and - Page 84
the on-screen instructions. - or HP website. Most BIOS updates on the HP website are packaged in compressed files called SoftPaqs. Some download packages contain a file named Readme.txt, which contains information regarding installing and troubleshooting HP PC Hardware Diagnostics (UEFI) in Windows 7 - HP EliteBook Folio 1000 | HP EliteBook Folio 1040 G1 Notebook PC Maintenance and - Page 85
in the lower-right corner of the screen, and then follow the on-screen instructions. - or - Use the tab key and the arrow keys to select Main cord. 1. Access Help and Support by selecting Start > Help and Support. 2. Select Updates and tune-ups, and then select Check for HP updates now. 3. At the - HP EliteBook Folio 1000 | HP EliteBook Folio 1040 G1 Notebook PC Maintenance and - Page 86
save your changes and exit Computer Setup, click the Save icon in the lower-left corner of the screen, and then follow the on-screen instructions. - or - Use the arrow keys to select Main > Save Changes and Exit, and then press enter. 78 Chapter 7 Computer Setup (BIOS), MultiBoot, and - HP EliteBook Folio 1000 | HP EliteBook Folio 1040 G1 Notebook PC Maintenance and - Page 87
in the lower-left corner of the screen, and then follow the on-screen instructions. - or - Use the arrow keys to select Main > Save Changes and Exit the allotted time to expire. Using HP PC Hardware Diagnostics (UEFI) (select models only) HP PC Hardware Diagnostics is a Unified Extensible Firmware - HP EliteBook Folio 1000 | HP EliteBook Folio 1040 G1 Notebook PC Maintenance and - Page 88
test while it is running, press esc. Downloading HP PC Hardware Diagnostics (UEFI) to a USB device NOTE: The HP PC Hardware Diagnostics (UEFI) download instructions are provided in English only. 1. Go to http://www.hp.com. 2. Click Support & Drivers, and then click the Drivers & Software tab - HP EliteBook Folio 1000 | HP EliteBook Folio 1040 G1 Notebook PC Maintenance and - Page 89
to a USB port can be used with Computer Setup only if USB legacy support is enabled. To start Computer Setup, follow these steps: 1. Turn on the main Computer Setup screen, press esc, and then follow the on-screen instructions. NOTE: You can use either a pointing device (ForcePad, backlight, or USB - HP EliteBook Folio 1000 | HP EliteBook Folio 1040 G1 Notebook PC Maintenance and - Page 90
screen, and then follow the on-screen instructions. - or - Use the tab key HP Web site. Most BIOS updates on the HP Web site are packaged in compressed files called SoftPaqs. Some download packages contain a file named Readme.txt, which contains information regarding installing and troubleshooting - HP EliteBook Folio 1000 | HP EliteBook Folio 1040 G1 Notebook PC Maintenance and - Page 91
For U.S. support, go to http://www.hp.com/go/contactHP. For worldwide support, go to http://welcome.hp.com/country/us/en/wwcontact_us.html. 2. Follow the on-screen instructions to and checks for intermittent problems that the start-up test does not detect. Using Advanced System Diagnostics 83 - HP EliteBook Folio 1000 | HP EliteBook Folio 1040 G1 Notebook PC Maintenance and - Page 92
the battery if necessary. If the battery fails the test, contact support to report the issue and purchase a replacement battery. ● System Tune Click the diagnostic test you want to run, and then follow the on-screen instructions. NOTE: If you need to stop a diagnostics test while it is running, - HP EliteBook Folio 1000 | HP EliteBook Folio 1040 G1 Notebook PC Maintenance and - Page 93
9 Specifications Computer specifications Metric U.S. Dimensions Width 33.80 cm 13.3 in Depth 23.5 cm 9.19 in Height 1.59 cm 0.63 in Weight Equipped with one memory module, WLAN module, and mSATA drive 1.49 kg 3.3 lbs Input power Operating voltage and current 18.5 V dc @ 3.5 A - - HP EliteBook Folio 1000 | HP EliteBook Folio 1040 G1 Notebook PC Maintenance and - Page 94
35.6-cm (14.0-in) HD+ display specifications Dimensions Height Width Diagonal Number of colors Contrast ratio Brightness Pixel resolution Pitch Format Configuration Backlight Character display Total power consumption Viewing angle Metric U.S. 17.6 cm 31.2 cm 35.7 cm up to 16.8 million 200:1 ( - HP EliteBook Folio 1000 | HP EliteBook Folio 1040 G1 Notebook PC Maintenance and - Page 95
35.6-cm (14.0-in) FHD display specifications Dimensions Height Width Diagonal Number of colors Contrast ratio Brightness Pixel resolution Pitch Format Configuration Backlight Character display Total power consumption Viewing angle Metric U.S. 17.6 cm 31.2 cm 35.7 cm up to 16.8 million 200:1 ( - HP EliteBook Folio 1000 | HP EliteBook Folio 1040 G1 Notebook PC Maintenance and - Page 96
°F to 176°F) *1 GB = 1 billion bytes when referring to hard drive storage capacity. Actual accessible capacity is less. NOTE: Certain restrictions and exclusions apply. Contact technical support for details. 88 Chapter 9 Specifications - HP EliteBook Folio 1000 | HP EliteBook Folio 1040 G1 Notebook PC Maintenance and - Page 97
instructions on various backup and restore options, perform a search for these topics in HP Support Assistant. To access HP Support Assistant on the Start screen, select the HP Support You can also use Windows Automatic Repair to fix problems that might prevent Windows from starting correctly. ● f11 - HP EliteBook Folio 1000 | HP EliteBook Folio 1040 G1 Notebook PC Maintenance and - Page 98
4. Select Troubleshoot, then select Advanced Options, and then select Startup Repair. 5. Follow the on-screen instructions. NOTE: For additional information on recovering information using the Windows tools, perform a search for these topics in HP Support Assistant. To access HP Support Assistant on - HP EliteBook Folio 1000 | HP EliteBook Folio 1040 G1 Notebook PC Maintenance and - Page 99
booklet included with the computer. You can also find contact information from the HP website. Go to http://www.hp.com/support, select your country or region, and follow the on-screen instructions. CAUTION: Using a Windows operating system media completely erases hard drive contents and reformats - HP EliteBook Folio 1000 | HP EliteBook Folio 1040 G1 Notebook PC Maintenance and - Page 100
drive ● Create system restore points NOTE: This guide describes an overview of backing up, restoring, and recovering options. For more details about the tools provided, see Help and Support. To access Help and Support, select Start > Help and Support. NOTE: HP recommends that you print the recovery - HP EliteBook Folio 1000 | HP EliteBook Folio 1040 G1 Notebook PC Maintenance and - Page 101
DVD: 1. Select Start > All Programs > Productivity and Tools > HP Recovery Disc Creator. 2. Select Windows disk. 3. From the drop-down instructions on various backup and restore options, perform a search for these topics in Help and Support. To access Help and Support, select Start > Help and Support - HP EliteBook Folio 1000 | HP EliteBook Folio 1040 G1 Notebook PC Maintenance and - Page 102
up. You can also use Windows Startup Repair to fix problems that might prevent Windows from starting correctly. ● f11 recovery instructions on various recovery and restore options, perform a search for these topics in Help and Support. To access Help and Support, select Start > Help and Support - HP EliteBook Folio 1000 | HP EliteBook Folio 1040 G1 Notebook PC Maintenance and - Page 103
-screen instructions. Using Windows 7 operating system media If you cannot use the recovery media you previously created using the HP Recovery Disc go to the HP website. For U.S. support, go to http://www.hp.com/support. For worldwide support, go to http://welcome.hp.com/country/us/en/ wwcontact_us. - HP EliteBook Folio 1000 | HP EliteBook Folio 1040 G1 Notebook PC Maintenance and - Page 104
the Windows operating system loads. 3. When prompted, press any keyboard key. 4. Follow the on-screen instructions. 5. Click Next. 6. Select Repair your computer. 7. Follow the on-screen instructions. After the repair is completed: 1. Eject the Windows 7 operating system DVD and then insert the - HP EliteBook Folio 1000 | HP EliteBook Folio 1040 G1 Notebook PC Maintenance and - Page 105
maintain a reasonably current backup. Your computer includes tools provided by HP to help you safeguard your information and retrieve it if ever needed files on a regular schedule to maintain a current backup. You can manually back up your information to an optional external drive, a network drive, - HP EliteBook Folio 1000 | HP EliteBook Folio 1040 G1 Notebook PC Maintenance and - Page 106
HP must be manually reinstalled. Personal files must be restored from a backup. To restore the computer using the HP System-Restore? 6. Follow the on-screen instructions. USB Recovery option (select models only) SLED operating system installed on select HP Business Notebooks. This Disk On Key may be - HP EliteBook Folio 1000 | HP EliteBook Folio 1040 G1 Notebook PC Maintenance and - Page 107
USB key to another. Any entry other than Optical Disk Drive, Notebook Hard Drive or Notebook Ethernet should be the USB Recovery Disk On Key. 6. Once the the files are copied to the system, follow the on-screen instructions. Remove everything and reinstall SLED Sometimes you want to perform detailed - HP EliteBook Folio 1000 | HP EliteBook Folio 1040 G1 Notebook PC Maintenance and - Page 108
System-This option restores the system back to the original factory state. User data is not preserved. Select an option and follow the on-screen instructions. 100 Chapter 12 Backup and Recovery in Linux - HP EliteBook Folio 1000 | HP EliteBook Folio 1040 G1 Notebook PC Maintenance and - Page 109
personal data from the notebook PC, including the nonvolatile memory found in Intel-based and AMD-based system boards. Some of these steps are disclosed in the Maintenance & Service Guides available for HP PC products available on the product support pages at www.hp.com. 1. Follow steps (a) through - HP EliteBook Folio 1000 | HP EliteBook Folio 1040 G1 Notebook PC Maintenance and - Page 110
Computrace® management and tracking service was activated on the notebook PC, contact the provider to usage Non Volatile Memory Type Amount (Size) HP Sure Start 2 MB Real Time Clock (RTC support Sure Start to provide protected backup of critical System BIOS code, EC firmware, and critical PC - HP EliteBook Folio 1000 | HP EliteBook Folio 1040 G1 Notebook PC Maintenance and - Page 111
is A utility is required for BIOS code and programmed at the factory. writing data to this PC Code is updated when the memory and is available configuration system BIOS is updated. on the HP website. Writing data. Configuration data and data to this ROM in an settings are input using the - HP EliteBook Folio 1000 | HP EliteBook Folio 1040 G1 Notebook PC Maintenance and - Page 112
Yes Stores By enrolling in HP Only a digitally signed fingerprint then select Restore defaults. c. Follow the on-screen instructions. d. Select File, save changes and exit, then is required to perform the write function. 4. In some PC systems, the Firmware Hub for System BIOS is a flash - HP EliteBook Folio 1000 | HP EliteBook Folio 1040 G1 Notebook PC Maintenance and - Page 113
Time Clock (RTC) CMOS memory that contains PC configuration data. 6. Does resetting the CMOS configuration memory return the PC back to factory defaults? The process of resetting and answer 1 and follow the instructions for returning the BIOS settings to factory defaults. Questions and answers 105 - HP EliteBook Folio 1000 | HP EliteBook Folio 1040 G1 Notebook PC Maintenance and - Page 114
14 Power cord set requirements The wide-range input feature of the computer permits it to operate from any line voltage from 100 to 120 volts AC, or from 220 to 240 volts AC. The 3-conductor power cord set included with the computer meets the requirements for use in the country or region where the - HP EliteBook Folio 1000 | HP EliteBook Folio 1040 G1 Notebook PC Maintenance and - Page 115
Country/region Accredited agency Applicable note number Sweden SEMKO 1 Switzerland SEV 1 Taiwan BSMI 4 The United Kingdom BSI 1 The United States UL 2 1. The flexible cord must be Type HO5VV-F, 3-conductor, 1.0-mm² conductor size. Power cord set fittings (appliance coupler and wall - HP EliteBook Folio 1000 | HP EliteBook Folio 1040 G1 Notebook PC Maintenance and - Page 116
these components, handle them carefully. NOTE: Materials Disposal. This HP product contains mercury in the backlight in the display assembly that Web site at http://www.eiae.org. This section provides disassembly instructions for the display assembly. The display assembly must be disassembled - HP EliteBook Folio 1000 | HP EliteBook Folio 1040 G1 Notebook PC Maintenance and - Page 117
2. Lift up and out on the left and right inside edges (1) and the top and bottom inside edges (2) of the display bezel until the bezel disengages from the display assembly. 3. Remove the display bezel (3). 4. Disconnect all display panel cables (1) from the display inverter and remove the inverter - HP EliteBook Folio 1000 | HP EliteBook Folio 1040 G1 Notebook PC Maintenance and - Page 118
6. Remove the display panel assembly (2) from the display enclosure. 7. Position the display panel assembly upside-down. 8. Remove all screws that secure the display panel frame to the display panel. 9. Use a sharp-edged tool to cut the tape (1) that secures the sides of the display panel to the - HP EliteBook Folio 1000 | HP EliteBook Folio 1040 G1 Notebook PC Maintenance and - Page 119
12. Lift the top edge of the backlight cover (2) and swing it outward. 13. Remove the backlight cover. 14. Position the display panel right-side up. 15. Remove the backlight cables (1) from the clip (2) in the display panel. 16. Position the display panel upside-down. WARNING! The backlight contains - HP EliteBook Folio 1000 | HP EliteBook Folio 1040 G1 Notebook PC Maintenance and - Page 120
17. Remove the backlight frame from the display panel. 18. Remove the backlight from the backlight frame. 19. Disconnect the display panel cable (1) from the LCD panel. 20. Remove the screws (2) that secure the LCD panel to the display rear panel. 21. Release the LCD panel (3) from the display rear - HP EliteBook Folio 1000 | HP EliteBook Folio 1040 G1 Notebook PC Maintenance and - Page 121
23. Remove the LCD panel. 24. Recycle the LCD panel and backlight. Display 113 - HP EliteBook Folio 1000 | HP EliteBook Folio 1040 G1 Notebook PC Maintenance and - Page 122
27 bottom cover removal 35 buttons left ForcePad 6 power 8 right ForcePad 6 Windows button 9 C Cable Kit spare part number 20 cables, service considerations 26 caps lock light, identifying 7 chipset, product description 1 components bottom 13 display 5 left side 11 right side 12 top 6 computer - HP EliteBook Folio 1000 | HP EliteBook Folio 1040 G1 Notebook PC Maintenance and - Page 123
numbers 17, 23, 59 HP Recovery Disc Creator, using 92 HP Recovery partition checking for presence 9, 10 fn 9, 10 function 9, 10 Windows applications 10 L legacy support, USB 69, 75, 81 lights AC adapter/battery 12 caps lock 7 label 15 plastic parts, service considerations 26 Plastics Kit components - HP EliteBook Folio 1000 | HP EliteBook Folio 1040 G1 Notebook PC Maintenance and - Page 124
, product description 3 service considerations cables 26 connectors 26 plastic parts 26 service tag 14 serviceability, product description 4 53 spare part number 53 transporting guidelines 28 U USB 3.0 port 12 USB legacy support 69, 75, 81 USB ports, identifying 11, 12 V vents, identifying 11,
HP EliteBook Folio 1040 G1 Notebook PC
Maintenance and Service Guide