HP EliteBook G3 EliteBook 820 G3 Notebook PC EliteBook 828 G3 Notebook PC- Mai
HP EliteBook G3 Manual
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- HP EliteBook G3 | EliteBook 820 G3 Notebook PC EliteBook 828 G3 Notebook PC- Mai - Page 1
HP EliteBook 828 G3 Notebook PC HP EliteBook 820 G3 Notebook PC Maintenance and Service Guide - HP EliteBook G3 | EliteBook 820 G3 Notebook PC EliteBook 828 G3 Notebook PC- Mai - Page 2
. Product notice This guide describes features that are purchased hardware, drivers and/or software HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP - HP EliteBook G3 | EliteBook 820 G3 Notebook PC EliteBook 828 G3 Notebook PC- Mai - Page 3
Self-Repair Parts CAUTION: Your computer includes Customer Self-Repair parts and parts that should only be accessed by an authorized service provider. See Chapter 5, "Removal and replacement procedures for Customer Self-Repair parts," for details. Accessing parts described in Chapter 6, "Removal and - HP EliteBook G3 | EliteBook 820 G3 Notebook PC EliteBook 828 G3 Notebook PC- Mai - Page 4
iv Important Notice about Customer Self-Repair Parts - HP EliteBook G3 | EliteBook 820 G3 Notebook PC EliteBook 828 G3 Notebook PC- Mai - Page 5
Safety warning notice WARNING! To reduce the possibility of heat-related injuries or of overheating the device, do not place the device directly on your lap or obstruct the device air vents. Use the device only on a hard, flat surface. Do not allow another hard surface, such as an adjoining optional - HP EliteBook G3 | EliteBook 820 G3 Notebook PC EliteBook 828 G3 Notebook PC- Mai - Page 6
vi Safety warning notice - HP EliteBook G3 | EliteBook 820 G3 Notebook PC EliteBook 828 G3 Notebook PC- Mai - Page 7
23 Mass storage devices ...24 Miscellaneous parts ...25 4 Removal and replacement procedures preliminary requirements 27 Tools required ...27 Service considerations ...27 Plastic parts ...27 Cables and connectors ...28 Drive handling ...28 Grounding guidelines ...29 Electrostatic discharge damage - HP EliteBook G3 | EliteBook 820 G3 Notebook PC EliteBook 828 G3 Notebook PC- Mai - Page 8
replacement procedures for Authorized Service Provider parts 49 Component replacement procedures ...49 System board ...49 RTC battery ...52 Heat sink/fan (select products only) ...70 Using HP Sure Start (select products only) ...71 8 Computer Setup (BIOS), TPM, and HP Sure Start in Windows 8 72 - HP EliteBook G3 | EliteBook 820 G3 Notebook PC EliteBook 828 G3 Notebook PC- Mai - Page 9
Changing the boot order using the f9 prompt 80 TPM BIOS settings (select products only) ...80 Using HP Sure Start (select products only) ...81 10 HP PC Hardware Diagnostics (UEFI) ...82 Downloading HP PC Hardware Diagnostics (UEFI) to a USB device 82 11 Backing up and recovering Windows 10 ...84 - HP EliteBook G3 | EliteBook 820 G3 Notebook PC EliteBook 828 G3 Notebook PC- Mai - Page 10
Setup ...93 13 Backing up and recovering Windows 7 ...94 Creating recovery media and backups ...94 Guidelines ...94 Creating recovery media with HP Recovery Disc Creator 94 Creating recovery media 95 Backing up your information ...95 Performing a system recovery ...96 Using the Windows recovery - HP EliteBook G3 | EliteBook 820 G3 Notebook PC EliteBook 828 G3 Notebook PC- Mai - Page 11
Name Processors Chipset Panel Memory Hard drive Description HP EliteBook 828 G3 Notebook PC HP EliteBook 820 G3 Notebook PC Processors are attached to the system board. Sixth-generation Intel® Core™ processors: ● Intel Core™ i7-6600U ● Intel Core i7-6500U ● Intel Core i5-6300U ● Intel Core i5 - HP EliteBook G3 | EliteBook 820 G3 Notebook PC EliteBook 828 G3 Notebook PC- Mai - Page 12
.11a/b/g/n+ac non-vPro 2x2 Wi-Fi + BT 4.2 combo adapter (i7-6500U, i5-6200U, i3-6100U) ● Intel Dual Band Wireless-AC 3165 802.11a/b/g/n+ac 1x1 Wi-Fi + BT 4.0 combo adapter (i7-6500U, i5-6200U, i3-6100U) Supports no WLAN option NFC Supports the following NFC formats: 2 Chapter 1 Product description - HP EliteBook G3 | EliteBook 820 G3 Notebook PC EliteBook 828 G3 Notebook PC- Mai - Page 13
™ X5 LTE Mobile Broadband Module ● HP hs31110 HSPA + Intel Mobile Broadband Module Supports no WWAN option External media cards SIM card reader Memory card reader (SD, SDHC, SDXC) Ports VGA USB 3.0 charging USB 3.0 USB Type-C DisplayPort RJ-45 Docking connector Audio-out (headphone)/audio-in - HP EliteBook G3 | EliteBook 820 G3 Notebook PC EliteBook 828 G3 Notebook PC- Mai - Page 14
8.1 Professional 64-bit ● Windows 8.1 64-bit ● Windows 8.1 Country Specific 64-bit ● Windows 8.1 Emerging Markets 64-bit ● Windows 10 Professional 64 Certified: ● Microsoft WHQL Web-only support: ● Windows 7 Enterprise 32 4 Chapter 1 Product description - HP EliteBook G3 | EliteBook 820 G3 Notebook PC EliteBook 828 G3 Notebook PC- Mai - Page 15
Category Serviceability Description ● Windows 7 Enterprise 64 ● Windows 8.1 Enterprise 64 ● Windows 10 Professional 64 End user replaceable parts: AC adapter Battery Hard drive SSD Memory module WLAN WWAN Keyboard 5 - HP EliteBook G3 | EliteBook 820 G3 Notebook PC EliteBook 828 G3 Notebook PC- Mai - Page 16
Help and Support, and then select HP Documentation. Windows 8 or Windows 7: Select the HP Support Assistant app on the Start screen, select My computer, and then select User guides. NOTE: When a device is connected to the jack, the computer speakers are disabled. USB 3.0 port Connects an optional - HP EliteBook G3 | EliteBook 820 G3 Notebook PC EliteBook 828 G3 Notebook PC- Mai - Page 17
card slot (9) Power connector Description Connects a network cable. ● Green (left): The network is connected. ● Amber (right): Activity is occurring on the network. Connects an optional docking device. Supports a wireless subscriber identity module (SIM) card. Connects an AC adapter. Right 7 - HP EliteBook G3 | EliteBook 820 G3 Notebook PC EliteBook 828 G3 Notebook PC- Mai - Page 18
will charge using a low current. Some USB devices require power and require you to use a powered port. NOTE: USB charging ports can also charge select models of cell phones and MP3 players, even when the computer is off. Supports optional smart cards. 8 Chapter 2 External component identification - HP EliteBook G3 | EliteBook 820 G3 Notebook PC EliteBook 828 G3 Notebook PC- Mai - Page 19
Notices that applies to your country or region. To access this guide: Windows 10: Select the Start button, select All apps, select HP Help and Support, and then select HP Documentation. Windows 8 or Windows 7: Select the HP Support Assistant app on the Start screen, select My computer, and then - HP EliteBook G3 | EliteBook 820 G3 Notebook PC EliteBook 828 G3 Notebook PC- Mai - Page 20
Top TouchPad Component (1) (2) (3) (4) (5) (6) (7) Description Pointing stick (select products only) Moves the pointer and selects or activates items on the screen. Left pointing stick button (select products only) Functions like the left button on an external mouse. TouchPad on/off button/ - HP EliteBook G3 | EliteBook 820 G3 Notebook PC EliteBook 828 G3 Notebook PC- Mai - Page 21
Lights Component (1) (2) Caps lock light Power light (3) Mute light (4) Microphone mute light (5) Wireless light (6) Num lock light Description On: Caps lock is on, which switches the key input to all capital letters. ● On: The computer is on. ● Blinking: The computer is in the Sleep - HP EliteBook G3 | EliteBook 820 G3 Notebook PC EliteBook 828 G3 Notebook PC- Mai - Page 22
Buttons, speakers, and fingerprint reader Component (1) Power button (2) Speakers (3) Fingerprint reader (select products only) Description ● When the computer is off, press the button to turn on the computer. ● When the computer is on, press the button briefly to initiate Sleep. ● When the - HP EliteBook G3 | EliteBook 820 G3 Notebook PC EliteBook 828 G3 Notebook PC- Mai - Page 23
button. CAUTION: To reduce the risk of information loss, save your work before initiating Sleep. Turns the backlight keyboard off or on. NOTE: To conserve battery power, turn off this feature. Top 13 - HP EliteBook G3 | EliteBook 820 G3 Notebook PC EliteBook 828 G3 Notebook PC- Mai - Page 24
Press fn+function key Description Switches the screen image among display devices connected to the system. For example, if a monitor is connected to the computer, repeatedly pressing fn+f4 alternates the screen image from computer display to monitor display to simultaneous display on both the - HP EliteBook G3 | EliteBook 820 G3 Notebook PC EliteBook 828 G3 Notebook PC- Mai - Page 25
connector Vents (2) Front Description Connects an optional docking device. Enable airflow to cool internal components. NOTE: The computer fan starts up automatically to cool internal components and prevent overheating. It is normal for - HP EliteBook G3 | EliteBook 820 G3 Notebook PC EliteBook 828 G3 Notebook PC- Mai - Page 26
): ● Blinking amber: The battery has reached a low battery level. When the battery has reached a critical battery level, the battery light begins blinking rapidly. ● Off: The battery is not charging. ● Blinking white: The hard drive is being accessed. ● Amber: HP 3D DriveGuard has temporarily parked - HP EliteBook G3 | EliteBook 820 G3 Notebook PC EliteBook 828 G3 Notebook PC- Mai - Page 27
Using Windows, briefly press the fn+esc key combination to display the System Information screen, which provides the product name and serial number of your computer, as well as information about the memory, processor, BIOS, and keyboard. Locating system information 17 - HP EliteBook G3 | EliteBook 820 G3 Notebook PC EliteBook 828 G3 Notebook PC- Mai - Page 28
current information on supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then follow the on-screen instructions. NOTE: Details about your computer, including model, serial number, product key, and length of warranty, are on the service tag at the - HP EliteBook G3 | EliteBook 820 G3 Notebook PC EliteBook 828 G3 Notebook PC- Mai - Page 29
-001 500 GB, 5400 rpm, 7 mm, hybrid, 8 GB cache 732000-001 (6) Battery 800514-001 (7) Memory modules 4-GB (2133-MHz, DDR4) 820569-001 8-GB (2133-MHz 806722-001 (9) WWAN module HP lt4120 LTE/EVDO/HSPA+ SnapdragonT X5 LTE Mobile Broadband Module 800870-001 HP hs31110 HSPA + Intel Mobile - HP EliteBook G3 | EliteBook 820 G3 Notebook PC EliteBook 828 G3 Notebook PC- Mai - Page 30
Item (16) (17) (18) (19) Component Spare part number System board (includes processor and replacement thermal material, see System board on page 49) RTC battery 702853-001 Speaker assembly (includes cable) 821684-001 Bottom cover 821662-001 20 Chapter 3 Illustrated parts catalog - HP EliteBook G3 | EliteBook 820 G3 Notebook PC EliteBook 828 G3 Notebook PC- Mai - Page 31
Display assembly subcomponents Item Component (1) Bezel (2) Microphone module (3) Webcam module (includes microphone and cable) (4) Raw panel HD FHD Spare part number 821658-001 821696-001 821676-001 821655-001 821656-001 Display assembly subcomponents 21 - HP EliteBook G3 | EliteBook 820 G3 Notebook PC EliteBook 828 G3 Notebook PC- Mai - Page 32
Item (5) (6) (7) (8) (9) (10) Component Display cable (spared with the cable kit) Hinge covers (spared with the plastics kit) Hinges WWAN antenna (spared with back cover) WLAN antenna (spared with back cover) Back cover (includes antennas) Plastics kit Spare part number 821674-001 821672-001 - HP EliteBook G3 | EliteBook 820 G3 Notebook PC EliteBook 828 G3 Notebook PC- Mai - Page 33
Cable kit Item Component Cable kit (1) NFC module cable (2) Pointing stick cable (3) Display cable Spare part number 821669-001 Cable kit 23 - HP EliteBook G3 | EliteBook 820 G3 Notebook PC EliteBook 828 G3 Notebook PC- Mai - Page 34
Mass storage devices Item (1) (2) (3) Component Hard drive 1 TB, 5400 rpm, 7 mm 500 GB, 7200 rpm, 7 mm, FIPS 500 GB, 7200 rpm, 7 mm, Opal-2 500 GB, 7200 rpm, 7 mm 500 GB, 5400 rpm, 7 mm, hybrid, 8 GB cache Hard drive hardware kit Solid-state drive (SSD) 512 GB, SATA-3 TLC 256 GB, PCIe 3x4 256 GB, - HP EliteBook G3 | EliteBook 820 G3 Notebook PC EliteBook 828 G3 Notebook PC- Mai - Page 35
mm adapter HP DisplayPort to HDMI 1.4 Adapter HP Essential Top Load Case HP Business Top Load Case HP Slim Ultrabook Top Load Case Docking station Cable lock docking station HP Ultraslim Keyed Cable Lock HP USB Laser Mouse HP Comfort Grip Wireless Mouse HP USB Travel Mouse HP Mobile Connect Power - HP EliteBook G3 | EliteBook 820 G3 Notebook PC EliteBook 828 G3 Notebook PC- Mai - Page 36
Component For use in Japan For use in North America For use in the People's Republic of China For use in South Africa For use in South Korea For use in Switzerland For use in Taiwan For use in Thailand For use in the United Kingdom Power cord (3-pin, black, 1 m): For use in Argentina For use in - HP EliteBook G3 | EliteBook 820 G3 Notebook PC EliteBook 828 G3 Notebook PC- Mai - Page 37
need the following tools to complete the removal and replacement procedures: ● Flat-bladed screwdriver ● Magnetic screwdriver ● Phillips P0 and P1 screwdrivers Service considerations The following sections include some of the considerations that you must keep in mind during disassembly and assembly - HP EliteBook G3 | EliteBook 820 G3 Notebook PC EliteBook 828 G3 Notebook PC- Mai - Page 38
Cables and connectors CAUTION: When servicing the computer, be sure that cables are placed in their proper locations during the reassembly process. Improper cable placement can damage the computer. Cables must - HP EliteBook G3 | EliteBook 820 G3 Notebook PC EliteBook 828 G3 Notebook PC- Mai - Page 39
Grounding guidelines Electrostatic discharge damage Electronic components are sensitive to electrostatic discharge (ESD). Circuitry design and structure determine the degree of sensitivity. Networks built into many integrated circuits provide some protection, but in many cases, ESD contains enough - HP EliteBook G3 | EliteBook 820 G3 Notebook PC EliteBook 828 G3 Notebook PC- Mai - Page 40
material. ● Use a wrist strap connected to a properly grounded work surface and use properly grounded tools and equipment. ● Use conductive field service tools, such as cutters, screwdrivers, and vacuums. ● When fixtures must directly contact dissipative surfaces, use fixtures made only of static - HP EliteBook G3 | EliteBook 820 G3 Notebook PC EliteBook 828 G3 Notebook PC- Mai - Page 41
with ground cords of one megohm resistance ● Static-dissipative tables or floor mats with hard ties to the ground ● Field service kits ● Static awareness labels ● Material-handling packages ● Nonconductive plastic bags, tubes, or boxes ● Metal tote boxes ● Electrostatic voltage levels and - HP EliteBook G3 | EliteBook 820 G3 Notebook PC EliteBook 828 G3 Notebook PC- Mai - Page 42
complete and current information on supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then follow the on-screen instructions. There are as many as xx screws that must be removed, replaced, and/or loosened when servicing Customer Self-Repair parts - HP EliteBook G3 | EliteBook 820 G3 Notebook PC EliteBook 828 G3 Notebook PC- Mai - Page 43
2. Remove the 11 rubber plugs (1) and the 11 Phillips PM2.5x5.0 screws beneath them (2) from the bottom cover. Be sure to remove the screws in the following order. 3. Remove the SD card blank and the 1 PM2.0×7.0 screw beneath it (3) that secures the bottom cover to the computer. 4. Pry up on the top - HP EliteBook G3 | EliteBook 820 G3 Notebook PC EliteBook 828 G3 Notebook PC- Mai - Page 44
The rubber-plug sizes are as follows. The rubber-plug locations are as follows. 34 Chapter 5 Removal and replacement procedures for Customer Self-Repair parts - HP EliteBook G3 | EliteBook 820 G3 Notebook PC EliteBook 828 G3 Notebook PC- Mai - Page 45
: WARNING! To reduce potential safety issues, use only the user-replaceable battery provided with the computer, a replacement battery provided by HP, or a compatible battery purchased from HP. CAUTION: Removing a user-replaceable battery that is the sole power source for the computer can cause loss - HP EliteBook G3 | EliteBook 820 G3 Notebook PC EliteBook 828 G3 Notebook PC- Mai - Page 46
the AC outlet, and then unplugging the AC adapter from the computer. 4. Remove the bottom cover (see Bottom cover on page 32). 5. Remove the battery (see Battery on page 35). To remove a hard drive: 1. Loosen the 4 captive screws (1) that secure the hard drive to the chassis. 2. Slide the hard drive - HP EliteBook G3 | EliteBook 820 G3 Notebook PC EliteBook 828 G3 Notebook PC- Mai - Page 47
4. To remove the hard drive cover and bracket from the hard drive, lift the Mylar cover up off the drive, remove the 4 Phillips PM3.0×3.0 screws (1) that secure the bracket to the drive, and then lift the bracket up and off the hard drive (2). Reverse this procedure to install a hard drive. NOTE: - HP EliteBook G3 | EliteBook 820 G3 Notebook PC EliteBook 828 G3 Notebook PC- Mai - Page 48
from the computer. 3. Disconnect all external devices from the computer. 4. Remove the bottom cover (see Bottom cover on page 32). 5. Disconnect the battery (see Battery on page 35). Remove the SSD: 1. Remove the Phillips PM2.0×3.0 screw (1) that secures the drive to the system board. 38 Chapter - HP EliteBook G3 | EliteBook 820 G3 Notebook PC EliteBook 828 G3 Notebook PC- Mai - Page 49
2. Remove the drive (2) by pulling it away from the connector. NOTE: mSATA drives are designed with notches to prevent incorrect insertion. Reverse this procedure to reassemble and install the mSATA drive. NOTE: Only a hard drive or an SSD can be installed. To install an SSD, be sure that the - HP EliteBook G3 | EliteBook 820 G3 Notebook PC EliteBook 828 G3 Notebook PC- Mai - Page 50
problems. To update BIOS: 1. Navigate to www.hp.com. 2. Click Support & Drivers > click Drivers Download button, and then follow the on-screen instructions. Before removing the memory module, follow these cover on page 32). 5. Remove the battery (see Battery on page 35). Remove the memory module: - HP EliteBook G3 | EliteBook 820 G3 Notebook PC EliteBook 828 G3 Notebook PC- Mai - Page 51
2. Remove the memory module (2) by pulling the module away from the slot at an angle. NOTE: Memory modules are designed with a notch to prevent incorrect insertion into the memory module slot. NOTE: The computer uses two memory sockets. The socket labeled 2 houses the expansion memory module and the - HP EliteBook G3 | EliteBook 820 G3 Notebook PC EliteBook 828 G3 Notebook PC- Mai - Page 52
AC outlet, and then unplugging the AC adapter from the computer. 4. Remove the bottom cover (see Bottom cover on page 32). 5. Remove the battery (see Battery on page 35). Remove the WLAN module: 1. Disconnect the WLAN antenna cables (1) from the terminals on the WLAN module. NOTE: The WLAN antenna - HP EliteBook G3 | EliteBook 820 G3 Notebook PC EliteBook 828 G3 Notebook PC- Mai - Page 53
3. Remove the WLAN module by pulling the module away from the slot at an angle (3). NOTE: WLAN modules are designed with a notch to prevent incorrect insertion. NOTE: If the WLAN antennas are not connected to the terminals on the WLAN module, the protective sleeves must be installed on the antenna - HP EliteBook G3 | EliteBook 820 G3 Notebook PC EliteBook 828 G3 Notebook PC- Mai - Page 54
on select models only. Description HP lt4120 LTE/EVDO/HSPA+ SnapdragonT X5 LTE Mobile Broadband Module HP hs31110 HSPA + Intel Mobile Remove the bottom cover (see Bottom cover on page 32). 5. Remove the battery (see Battery on page 35). Remove the WWAN module: 1. Position the computer upside- - HP EliteBook G3 | EliteBook 820 G3 Notebook PC EliteBook 828 G3 Notebook PC- Mai - Page 55
4. Remove the WWAN module (3) by pulling the module away from the slot at an angle. NOTE: WWAN modules are designed with a notch to prevent incorrect insertion. NOTE: If the WWAN antennas are not connected to the terminals on the WWAN module, the protective sleeves must be installed on the antenna - HP EliteBook G3 | EliteBook 820 G3 Notebook PC EliteBook 828 G3 Notebook PC- Mai - Page 56
, and then unplugging the AC adapter from the computer. 4. Remove the bottom cover (see Bottom cover on page 32). 5. Remove the battery (see Battery on page 35). Remove the keyboard: 1. Remove the 2 Phillips PM2.5×3.0 screws that secure the keyboard to the computer (1). 2. Position the computer - HP EliteBook G3 | EliteBook 820 G3 Notebook PC EliteBook 828 G3 Notebook PC- Mai - Page 57
4. Insert a screwdriver or similar thin tool into the hole beside the heat sink/fan assembly, and then press on the back of the keyboard until it disengages from the computer (2). Rotate the top of the keyboard upward, and then lift the keyboard up at an angle to disengage the tabs at the bottom of - HP EliteBook G3 | EliteBook 820 G3 Notebook PC EliteBook 828 G3 Notebook PC- Mai - Page 58
Reverse this procedure to install the keyboard. 48 Chapter 5 Removal and replacement procedures for Customer Self-Repair parts - HP EliteBook G3 | EliteBook 820 G3 Notebook PC EliteBook 828 G3 Notebook PC- Mai - Page 59
supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then follow the on-screen instructions. There are as many as xx screws that must be removed, replaced, and/or loosened when servicing Authorized Service i7-6600U; UMA graphics memory Intel i7-6500U - HP EliteBook G3 | EliteBook 820 G3 Notebook PC EliteBook 828 G3 Notebook PC- Mai - Page 60
from the computer. 4. Remove the bottom cover (see Bottom cover on page 32). 5. Remove the battery (see Battery on page 35). 6. Remove the following components: a. Keyboard (see Keyboard on page 46) b. Display cable 50 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts - HP EliteBook G3 | EliteBook 820 G3 Notebook PC EliteBook 828 G3 Notebook PC- Mai - Page 61
2. Remove the 4 Phillips PM2.5×5.0 screws (1) that secure the system board to the computer. 3. Lift the right side of the system board up at an angle (2). 4. Pull the system board up and toward the right to remove it from the computer (3). Reverse this procedure to install the system board. - HP EliteBook G3 | EliteBook 820 G3 Notebook PC EliteBook 828 G3 Notebook PC- Mai - Page 62
board on page 49). Remove the RTC battery: 1. Remove the RTC battery cable from the system board (1). 2. Using a flat tool, pry the battery out of the socket (2). Reverse this procedure to install the RTC battery. 52 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts - HP EliteBook G3 | EliteBook 820 G3 Notebook PC EliteBook 828 G3 Notebook PC- Mai - Page 63
power cord from the computer. 3. Disconnect all external devices from the computer. 4. Bottom cover (see Bottom cover on page 32). 5. Remove the battery (see Battery on page 35). 6. Remove the system board (see System board on page 49). Remove the heat sink/fan assembly: ▲ Disconnect the fan cable - HP EliteBook G3 | EliteBook 820 G3 Notebook PC EliteBook 828 G3 Notebook PC- Mai - Page 64
Reverse this procedure to install the heat sink/fan assembly. 54 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts - HP EliteBook G3 | EliteBook 820 G3 Notebook PC EliteBook 828 G3 Notebook PC- Mai - Page 65
AC outlet, and then unplugging the AC adapter from the computer. 4. Remove the bottom cover (see Bottom cover on page 32). 5. Remove the battery (see Battery on page 35). 6. Remove the system board (see System board on page 49). Remove the fingerprint reader assembly: 1. Remove the Phillips PM2.5x3 - HP EliteBook G3 | EliteBook 820 G3 Notebook PC EliteBook 828 G3 Notebook PC- Mai - Page 66
from the computer. 4. Remove the bottom cover (see Bottom cover on page 32). 5. Remove the battery (see Battery on page 35). 6. Remove the system board (see System board on page 49). Remove the touchpad board. 56 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts - HP EliteBook G3 | EliteBook 820 G3 Notebook PC EliteBook 828 G3 Notebook PC- Mai - Page 67
from the computer. 3. Disconnect all external devices from the computer. 4. Remove the bottom cover (see Bottom cover on page 32). 5. Remove the battery (see Battery on page 35). 6. Remove the system board (see System board on page 49). Remove the NFC module: 1. Disconnect the system board cable - HP EliteBook G3 | EliteBook 820 G3 Notebook PC EliteBook 828 G3 Notebook PC- Mai - Page 68
from the computer. 4. Remove the bottom cover (see Bottom cover on page 32). 5. Remove the battery (see Battery on page 35). 6. Remove the system board (see System board on page 49). Remove the smart card (4). 58 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts - HP EliteBook G3 | EliteBook 820 G3 Notebook PC EliteBook 828 G3 Notebook PC- Mai - Page 69
from the computer. 3. Disconnect all external devices from the computer. 4. Remove the bottom cover (see Bottom cover on page 32). 5. Remove the battery (see Battery on page 35). 6. Remove the system board (see System board on page 49). Remove the speaker assembly: 1. Remove the two Phillips PM2.5x3 - HP EliteBook G3 | EliteBook 820 G3 Notebook PC EliteBook 828 G3 Notebook PC- Mai - Page 70
2. Remove the speaker (2) from the computer. Reverse this procedure to install the speakers. 60 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts - HP EliteBook G3 | EliteBook 820 G3 Notebook PC EliteBook 828 G3 Notebook PC- Mai - Page 71
outlet, and then unplugging the AC adapter from the computer. 4. Remove the bottom cover (see Bottom cover on page 32). 5. Remove the battery (see Battery on page 35). Remove the display assembly: 1. Position the computer upside down. 2. Disconnect the display cable from the system board. Component - HP EliteBook G3 | EliteBook 820 G3 Notebook PC EliteBook 828 G3 Notebook PC- Mai - Page 72
sure the hinges are not bent (see hinge position in following image) when you remove the bezel. 62 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts - HP EliteBook G3 | EliteBook 820 G3 Notebook PC EliteBook 828 G3 Notebook PC- Mai - Page 73
7. Remove the display bezel (4). The display bezel is available using spare part number 821658-001. 8. If it is necessary to replace the webcam or microphone module, gently pull the module away from the double-sided tape on the display enclosure (1), and then disconnect the cable from the module - HP EliteBook G3 | EliteBook 820 G3 Notebook PC EliteBook 828 G3 Notebook PC- Mai - Page 74
PM2.0×3.0 screw (1) that secure the hinge covers to the display enclosure, and then remove the hinge covers (2). 64 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts - HP EliteBook G3 | EliteBook 820 G3 Notebook PC EliteBook 828 G3 Notebook PC- Mai - Page 75
12. Remove the 6 Phillips PM2.5x2.5 screws that secure the hinges to the display enclosure (3), and then remove the display hinges from the display enclosure (4). Display hinges are available in the Display Hinge Kit using spare part number 821674-001. 13. If it is necessary to replace the display/ - HP EliteBook G3 | EliteBook 820 G3 Notebook PC EliteBook 828 G3 Notebook PC- Mai - Page 76
AC adapter from the computer. 4. Remove all other components. Reverse this procedure to install the top cover. 66 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts - HP EliteBook G3 | EliteBook 820 G3 Notebook PC EliteBook 828 G3 Notebook PC- Mai - Page 77
to a USB port can be used with Computer Setup only if USB legacy support is enabled. To start Computer Setup, follow these steps: ▲ Start Computer Setup. ● Computers or tablets with keyboards: ▲ Turn on or restart the computer, and when the HP instructions. Using Computer Setup 67 - HP EliteBook G3 | EliteBook 820 G3 Notebook PC EliteBook 828 G3 Notebook PC- Mai - Page 78
changes: Select the Exit icon in the lower-right corner of the screen, and then follow the on-screen instructions. - or - Select Main, select Ignore Changes and Exit, and then press enter. ● To save your the factory settings. 68 Chapter 7 Computer Setup (BIOS), TPM, and HP Sure Start in Windows 10 - HP EliteBook G3 | EliteBook 820 G3 Notebook PC EliteBook 828 G3 Notebook PC- Mai - Page 79
not download or install a BIOS update while the computer is running on battery power, docked in an optional docking device, or connected to an optional power source. During the download and installation, follow these instructions: Do not disconnect power on the computer by unplugging the power cord - HP EliteBook G3 | EliteBook 820 G3 Notebook PC EliteBook 828 G3 Notebook PC- Mai - Page 80
The BIOS installation begins. 5. Complete the installation by following the on-screen instructions. NOTE: After a message on the screen reports a successful installation, you Security, and then follow the on-screen instructions. 70 Chapter 7 Computer Setup (BIOS), TPM, and HP Sure Start in Windows 10 - HP EliteBook G3 | EliteBook 820 G3 Notebook PC EliteBook 828 G3 Notebook PC- Mai - Page 81
. The default configuration can be customized by advanced users. To access the latest documentation on HP Sure Start, go to http://www.hp.com/support, and select your country. Select Drivers & Downloads, and then follow the on-screen instructions. Using HP Sure Start (select products only) 71 - HP EliteBook G3 | EliteBook 820 G3 Notebook PC EliteBook 828 G3 Notebook PC- Mai - Page 82
NOTE: An external keyboard or mouse connected to a USB port can be used with Computer Setup only if USB legacy support is enabled. To start Computer Setup, follow these steps: esc, and then follow the on-screen instructions. 72 Chapter 8 Computer Setup (BIOS), TPM, and HP Sure Start in Windows 8 - HP EliteBook G3 | EliteBook 820 G3 Notebook PC EliteBook 828 G3 Notebook PC- Mai - Page 83
Computer Setup menus without saving your changes: Select the Exit icon in the lower-right corner of the screen, and then follow the on-screen instructions. - or - Select Main, select Ignore Changes and Exit, and then press enter. ● To save your changes and exit Computer Setup menus: Select the Save - HP EliteBook G3 | EliteBook 820 G3 Notebook PC EliteBook 828 G3 Notebook PC- Mai - Page 84
not download or install a BIOS update while the computer is running on battery power, docked in an optional docking device, or connected to an optional power source. During the download and installation, follow these instructions: Do not disconnect power on the computer by unplugging the power cord - HP EliteBook G3 | EliteBook 820 G3 Notebook PC EliteBook 828 G3 Notebook PC- Mai - Page 85
installation begins. 5. Complete the installation by following the on-screen instructions. NOTE: After a message on the screen reports a successful tablets with keyboards: ▲ Turn on or restart the computer, and when the HP logo appears, press f9 to enter the Boot Device Options menu. ● Tablets - HP EliteBook G3 | EliteBook 820 G3 Notebook PC EliteBook 828 G3 Notebook PC- Mai - Page 86
. The default configuration can be customized by advanced users. To access the latest documentation on HP Sure Start, go to http://www.hp.com/support, and select your country. Select Drivers & Downloads, and then follow the on-screen instructions. 76 Chapter 8 Computer Setup (BIOS), TPM, and - HP EliteBook G3 | EliteBook 820 G3 Notebook PC EliteBook 828 G3 Notebook PC- Mai - Page 87
to a USB port can be used with Computer Setup only if USB legacy support is enabled. To start Computer Setup, follow these steps: ▲ Start Computer Setup. ● Computers or tablets with keyboards: ▲ Turn on or restart the computer, and when the HP instructions. Using Computer Setup 77 - HP EliteBook G3 | EliteBook 820 G3 Notebook PC EliteBook 828 G3 Notebook PC- Mai - Page 88
changes: Select the Exit icon in the lower-right corner of the screen, and then follow the on-screen instructions. - or - Select Main, select Ignore Changes and Exit, and then press enter. ● To save your the factory settings. 78 Chapter 9 Computer Setup (BIOS), TPM, and HP Sure Start in Windows 7 - HP EliteBook G3 | EliteBook 820 G3 Notebook PC EliteBook 828 G3 Notebook PC- Mai - Page 89
not download or install a BIOS update while the computer is running on battery power, docked in an optional docking device, or connected to an optional power source. During the download and installation, follow these instructions: Do not disconnect power on the computer by unplugging the power cord - HP EliteBook G3 | EliteBook 820 G3 Notebook PC EliteBook 828 G3 Notebook PC- Mai - Page 90
The BIOS installation begins. 5. Complete the installation by following the on-screen instructions. NOTE: After a message on the screen reports a successful installation, you Security, and then follow the on-screen instructions. 80 Chapter 9 Computer Setup (BIOS), TPM, and HP Sure Start in Windows 7 - HP EliteBook G3 | EliteBook 820 G3 Notebook PC EliteBook 828 G3 Notebook PC- Mai - Page 91
. The default configuration can be customized by advanced users. To access the latest documentation on HP Sure Start, go to http://www.hp.com/support, and select your country. Select Drivers & Downloads, and then follow the on-screen instructions. Using HP Sure Start (select products only) 81 - HP EliteBook G3 | EliteBook 820 G3 Notebook PC EliteBook 828 G3 Notebook PC- Mai - Page 92
: 1. Turn on or restart the computer, quickly press esc. NOTE: The HP PC Hardware Diagnostics (UEFI) download instructions are provided in English only, and you must use a Windows computer to download and create the HP UEFI support environment because only .exe files are offered. 2. Press or tap f2 - HP EliteBook G3 | EliteBook 820 G3 Notebook PC EliteBook 828 G3 Notebook PC- Mai - Page 93
for a specific product 1. Go to http://www.hp.com/support, and then select your country. The HP Support page is displayed. 2. Click Drivers & Downloads. 3. In the text box, enter the product name, and then click Go. - or - Click Find Now to let HP automatically detect your product. 4. Select your - HP EliteBook G3 | EliteBook 820 G3 Notebook PC EliteBook 828 G3 Notebook PC- Mai - Page 94
media for your system from support. See the Worldwide Telephone Numbers booklet included with the computer. You can also find contact information on the HP website. Go to http://www.hp.com/support, select your country or region, and follow the on-screen instructions. 84 Chapter 11 Backing up - HP EliteBook G3 | EliteBook 820 G3 Notebook PC EliteBook 828 G3 Notebook PC- Mai - Page 95
drive, it must be connected directly to a USB port on the computer; the drive cannot be connected to a USB port on an external device, such as a USB hub information on the HP website. Go to http://www.hp.com/ support, select your country or region, and follow the on-screen instructions. ◦ Be sure - HP EliteBook G3 | EliteBook 820 G3 Notebook PC EliteBook 828 G3 Notebook PC- Mai - Page 96
option (select products only) of HP Recovery Manager to reinstall the individual application or driver. ▲ Type recovery in the taskbar search box, select HP Recovery Manager, select Reinstall drivers and/or applications, and then follow the on-screen instructions. ● If you want to recover - HP EliteBook G3 | EliteBook 820 G3 Notebook PC EliteBook 828 G3 Notebook PC- Mai - Page 97
then quickly hold down the Windows button; then select f11. 2. Select Troubleshoot from the boot options menu. 3. Select Recovery Manager, and then follow the on-screen instructions. Using HP Recovery media to recover You can use HP Recovery media to recover the original system. This method can be - HP EliteBook G3 | EliteBook 820 G3 Notebook PC EliteBook 828 G3 Notebook PC- Mai - Page 98
a tablet with a detachable keyboard, connect the keyboard to the keyboard dock before beginning these steps. 1. Insert the HP Recovery media. 2. Access BIOS: For computers or tablets with keyboards want to boot. 4. Follow the on-screen instructions. 88 Chapter 11 Backing up and recovering Windows 10 - HP EliteBook G3 | EliteBook 820 G3 Notebook PC EliteBook 828 G3 Notebook PC- Mai - Page 99
is only available on products that support this function. Follow these steps to remove the HP Recovery partition: 1. Type recovery in the taskbar search box, and then select HP Recovery Manager. 2. Select Remove Recovery Partition, and then follow the on-screen instructions. Restore and recovery 89 - HP EliteBook G3 | EliteBook 820 G3 Notebook PC EliteBook 828 G3 Notebook PC- Mai - Page 100
instructions on various backup and restore options, perform a search for these topics in Windows Help and Support. In case of system instability, HP backed up. You can also use Windows Automatic Repair to fix problems that might prevent Windows from starting correctly. ● f11 recovery tools: - HP EliteBook G3 | EliteBook 820 G3 Notebook PC EliteBook 828 G3 Notebook PC- Mai - Page 101
Troubleshoot, then select Advanced Options, and then select Startup Repair. 5. Follow the on-screen instructions . NOTE: For additional information on recovering information using the Windows tools, perform a search for these topics in Windows Help and Support HP programs and drivers that - HP EliteBook G3 | EliteBook 820 G3 Notebook PC EliteBook 828 G3 Notebook PC- Mai - Page 102
from the HP website. Go to http://www.hp.com/support, select your country or region, and follow the on-screen instructions. CAUTION: Using the recovery process helps you restore the operating system, as well as drivers, software, and utilities. To initiate a full install of the operating - HP EliteBook G3 | EliteBook 820 G3 Notebook PC EliteBook 828 G3 Notebook PC- Mai - Page 103
before you give away or recycle your computer. For more information on these features, see Windows Help and Support. Using HP Software Setup HP Software Setup can be used to reinstall drivers or select software that has been corrupted or deleted from the system. 1. From the Start screen, type - HP EliteBook G3 | EliteBook 820 G3 Notebook PC EliteBook 828 G3 Notebook PC- Mai - Page 104
drive ● Create system restore points NOTE: This guide describes an overview of backing up, restoring, and recovering options. For more details about the tools provided, see Help and Support. To access Help and Support, select Start > Help and Support. NOTE: HP recommends that you print the recovery - HP EliteBook G3 | EliteBook 820 G3 Notebook PC EliteBook 828 G3 Notebook PC- Mai - Page 105
the Driver Recovery DVD: 1. Select Start > All Programs > Productivity and Tools > HP Recovery Disc Creator. 2. Select Driver disk. instructions on various backup and restore options, perform a search for these topics in Help and Support. To access Help and Support, select Start > Help and Support - HP EliteBook G3 | EliteBook 820 G3 Notebook PC EliteBook 828 G3 Notebook PC- Mai - Page 106
use Windows Startup Repair to fix problems that might prevent Windows from starting instructions on various recovery and restore options, perform a search for these topics in Help and Support. To access Help and Support, select Start > Help and Support as the drivers, software, and utilities from - HP EliteBook G3 | EliteBook 820 G3 Notebook PC EliteBook 828 G3 Notebook PC- Mai - Page 107
media and the Driver Recovery media. For additional information, see Using Windows 7 operating system media on page 97. 3. If the HP Recovery partition is listed, restart the computer, and then press f11 before the Windows operating system loads. 4. Follow the on-screen instructions. Using Windows - HP EliteBook G3 | EliteBook 820 G3 Notebook PC EliteBook 828 G3 Notebook PC- Mai - Page 108
Next. 6. Select Repair your computer. 7. Follow the on-screen instructions. After the repair is completed: 1. Eject the Windows 7 operating system DVD and then insert the Driver Recovery DVD. 2. Install the Hardware Enabling Drivers first, and then install Recommended Applications. 98 Chapter 13 - HP EliteBook G3 | EliteBook 820 G3 Notebook PC EliteBook 828 G3 Notebook PC- Mai - Page 109
can be powered from a standalone DC power source, it should be powered only with an AC adapter or a DC power source supplied and approved by HP for use with this computer. The computer can operate on DC power within the following specifications. Input Power Operating voltage and current Rating 19 - HP EliteBook G3 | EliteBook 820 G3 Notebook PC EliteBook 828 G3 Notebook PC- Mai - Page 110
15 Power cord set requirements The wide-range input feature of the computer permits it to operate from any line voltage from 100 to 120 volts AC, or from 220 to 240 volts AC. The 3-conductor power cord set included with the computer meets the requirements for use in the country or region where the - HP EliteBook G3 | EliteBook 820 G3 Notebook PC EliteBook 828 G3 Notebook PC- Mai - Page 111
Country/region Accredited agency Applicable note number Sweden SEMKO 1 Switzerland SEV 1 Taiwan BSMI 4 The United Kingdom BSI 1 The United States UL 2 1. The flexible cord must be Type HO5VV-F, 3-conductor, 1.0-mm² conductor size. Power cord set fittings (appliance coupler and wall - HP EliteBook G3 | EliteBook 820 G3 Notebook PC EliteBook 828 G3 Notebook PC- Mai - Page 112
Statement of memory volatility The purpose of this chapter is to provide general information regarding nonvolatile memory in HP Business PCs. This chapter also provides general instructions for restoring nonvolatile memory that can contain personal data after the system has been powered off and the - HP EliteBook G3 | EliteBook 820 G3 Notebook PC EliteBook 828 G3 Notebook PC- Mai - Page 113
press or tap F1 to accept or F2 to reject. j. Remove all power and system batteries for at least 24 hours. 2. Complete one of the following: ● Remove and retain storing the data you want to clear, and then follow the on-screen instructions to continue. - or - ● Clear the contents of the drive by - HP EliteBook G3 | EliteBook 820 G3 Notebook PC EliteBook 828 G3 Notebook PC- Mai - Page 114
that support HP Sure Start. For more information, see Using HP Sure Start (select models only) on page 107. Yes Stores system RTC battery backed memory and is available on the HP website; go to http://www.hp.com/ support, and select your country. Select Drivers & 104 Chapter 16 Statement of - HP EliteBook G3 | EliteBook 820 G3 Notebook PC EliteBook 828 G3 Notebook PC- Mai - Page 115
or 5 Yes Engine Firmware MBytes (present in only specific ZBook and EliteBook models. For more information, go to http://www.hp.com/ support, and select your country. Select Drivers & Downloads, and then follow the on-screen instructions.) Bluetooth flash 2 Mbit No 802.11 WLAN EEPROM 4 Kbit to - HP EliteBook G3 | EliteBook 820 G3 Notebook PC EliteBook 828 G3 Notebook PC- Mai - Page 116
the on-screen instructions. d. Select Main, select Save Changes and Exit, and then follow the on-screen instructions. 2. What for the older BIOS architecture, but supports much of the legacy BIOS functionality. firmware management and recovery software. HP has provided options in Computer Setup - HP EliteBook G3 | EliteBook 820 G3 Notebook PC EliteBook 828 G3 Notebook PC- Mai - Page 117
. The default configuration can be customized by advanced users. To access the latest documentation on HP Sure Start, go to http://www.hp.com/support, and select your country. Select Drivers & Downloads, and then follow the on-screen instructions. Using HP Sure Start (select models only) 107 - HP EliteBook G3 | EliteBook 820 G3 Notebook PC EliteBook 828 G3 Notebook PC- Mai - Page 118
laws and regulations in your area for battery disposal. HP encourages customers to recycle used electronic hardware, HP original print cartridges, and rechargeable batteries. For more information about recycling programs, see the HP Web site at http://www.hp.com/recycle. 108 Chapter 17 Recycling - HP EliteBook G3 | EliteBook 820 G3 Notebook PC EliteBook 828 G3 Notebook PC- Mai - Page 119
96 battery removal 35 spare part number 19, 35 battery light 16 docking station, spare part number 25 drive light 16 Driver Recovery DVD, creating 94 using for restore 97 Dual-Mode DisplayPort identifying 6 E embedded numeric keypad, identifying 13 esc key, identifying 13 external monitor port - HP EliteBook G3 | EliteBook 820 G3 Notebook PC EliteBook 828 G3 Notebook PC- Mai - Page 120
number 16 legacy support, USB 67, 72, 77 lights battery 16 caps lock 10 ports Dual serviceability 5 video 2 wireless 2 product name 1 product name and number, computer 16 R raw panel spare part number 21 recover options 86 recovery 93 discs 85, 87 HP Recovery Manager 86 media 87 starting 87 supported - HP EliteBook G3 | EliteBook 820 G3 Notebook PC EliteBook 828 G3 Notebook PC- Mai - Page 121
HP 7 RJ-45 (network) lights, identifying 7 RTC battery removal 52 spare part number 20, 52 rubber kit 16 serial number, computer 16 serviceability, product description 5 setup utility navigating 3.0 port 6 USB legacy support 67, 72, 77 USB ports, identifying 6 USB Type-C (charging) port, identifying
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