HP Evo n400c Compaq Evo Notebook N410c Series and N410c Series Maintenance and
HP Evo n400c - Notebook PC Manual
View all HP Evo n400c manuals
Add to My Manuals
Save this manual to your list of manuals |
HP Evo n400c manual content summary:
- HP Evo n400c | Compaq Evo Notebook N410c Series and N410c Series Maintenance and - Page 1
b Maintenance and Service Guide Compaq Evo Notebook N410c and N400c Series Document Part Number: 268629-001 July 2002 This guide is a troubleshooting reference used for maintaining and servicing the notebook. It provides comprehensive information on identifying notebook features, components, and - HP Evo n400c | Compaq Evo Notebook N410c Series and N410c Series Maintenance and - Page 2
to change without notice. The warranties for Compaq products are set forth in the express limited warranty statements accompanying such products. Nothing herein should be construed as constituting an additional warranty. Maintenance and Service Guide First Edition (July 2002) Document Part Number - HP Evo n400c | Compaq Evo Notebook N410c Series and N410c Series Maintenance and - Page 3
from the Security Menu 2-4 Selecting from the Advanced Menu 2-5 2.2 Using Compaq Diagnostics 2-7 Obtaining, Saving, or Printing Configuration Information 2-7 Obtaining, Saving, or Printing Diagnostic Test Information 2-8 2.3 Troubleshooting Flowcharts 2-10 Maintenance and Service Guide iii - HP Evo n400c | Compaq Evo Notebook N410c Series and N410c Series Maintenance and - Page 4
5.5 Palm Rest 5-7 5.6 Memory Expansion Board 5-14 5.7 Hard Drive 5-18 5.8 Mini PCI Communications Board 5-20 5.9 Keyboard 5-22 5.10 Real Time Clock (RTC) Battery 5-26 5.11 Switch Cover 5-27 5.12 Display 5-29 5.13 Modem Cable 5-32 5.14 System Board 5-37 iv Maintenance and Service Guide - HP Evo n400c | Compaq Evo Notebook N410c Series and N410c Series Maintenance and - Page 5
Contents 6 Specifications A Connector Pin Assignments B Power Cord Set Requirements 3-Conductor Power Cord Set B-1 General Requirements B-1 Country-Specific Requirements B-2 C Screw Listing Index Maintenance and Service Guide v - HP Evo n400c | Compaq Evo Notebook N410c Series and N410c Series Maintenance and - Page 6
-leading Accelerated Graphics Port (AGP) implementation, and extensive multimedia support. The notebook provides desktop functionality and connectivity through the optional Mobile Expansion Unit (MEU). Figure 1-1. Compaq Evo Notebook N410c and Evo Notebook N400c Maintenance and Service Guide 1-1 - HP Evo n400c | Compaq Evo Notebook N410c Series and N410c Series Maintenance and - Page 7
are shown in Tables 1-1 through 1-3. Table 1-1 Compaq Evo Notebook N410c and N400c Model Naming Conventions Key N4c P 120 X2 30 0 C 128 O XXXXXX-XXX 1 2 3 4 567 8 9 10 Key Description Options 1 Brand/Series designator N = Evo Notebook 4 = Ultra portable c = Common 2 Processor type - HP Evo n400c | Compaq Evo Notebook N410c Series and N410c Series Maintenance and - Page 8
Description Table 1-2 Compaq Evo Notebook N410c Models The following Evo Notebook N410c models use config. code KVB2 and features: ■ TouchPad pointing device ■ 4-cell, 2.0-Ah lithium ion (Li ion) battery pack ■ 3-year warranty with on-site service ■ 16 MB of integrated video memory N410c P 120 X2 - HP Evo n400c | Compaq Evo Notebook N410c Series and N410c Series Maintenance and - Page 9
Compaq Evo Notebook N410c Models (Continued) The following Evo Notebook N410c models use config. code KVBZ and features: ■ TouchPad pointing device ■ 4-cell, 2.0-Ah Li ion battery pack ■ 3-year warranty ■ 16 MB of integrated video memory N410c -550 470037-600 1-4 Maintenance and Service Guide - HP Evo n400c | Compaq Evo Notebook N410c Series and N410c Series Maintenance and - Page 10
Product Description Table 1-2 Compaq Evo Notebook N410c Models (Continued) N410c P 120 X2 30 0 C 25 2 Asia Pacific Australia Belgium Brazil Czech Republic Denmark Europe International France -742 470037-745 470037-760 470037-743 470037-744 470037-662 470037-690 Maintenance and Service Guide 1-5 - HP Evo n400c | Compaq Evo Notebook N410c Series and N410c Series Maintenance and - Page 11
Product Description Table 1-2 Compaq Evo Notebook N410c Models (Continued) N410c P 100 X2 20 0 C 25 O Asia Pacific Australia Belgium Brazil Czech Republic Denmark Europe International France -126 470040-127 470040-128 470040-138 470040-129 470040-130 470039-997 1-6 Maintenance and Service Guide - HP Evo n400c | Compaq Evo Notebook N410c Series and N410c Series Maintenance and - Page 12
Product Description Table 1-2 Compaq Evo Notebook N410c Models (Continued) N410c P 100 X2 20 0 C 25 2 Asia Pacific Australia Belgium Brazil Czech Republic Denmark Europe International France -166 470040-167 470040-168 470040-179 470040-169 470040-170 470040-148 Maintenance and Service Guide 1-7 - HP Evo n400c | Compaq Evo Notebook N410c Series and N410c Series Maintenance and - Page 13
Product Description Table 1-2 Compaq Evo Notebook N410c Models (Continued) The following Evo Notebook N410c models use config. code KVBZ and features: ■ TouchPad pointing device ■ 4-cell, 2.0-Ah Li ion battery pack ■ 1-year warranty ■ 16 MB of integrated video memory N410c P 120 X2 30 0 C 25 O - HP Evo n400c | Compaq Evo Notebook N410c Series and N410c Series Maintenance and - Page 14
Compaq Evo Notebook N400c Models The following Evo Notebook N400c models use config. code JMWZ and features: ■ TouchPad pointing device ■ 4-cell, 2.0-Ah Li ion battery pack ■ 1-year warranty with on-site service ■ 16 MB of integrated video memory N400c 470026-531 Maintenance and Service Guide 1-9 - HP Evo n400c | Compaq Evo Notebook N410c Series and N410c Series Maintenance and - Page 15
Product Description Table 1-3 Compaq Evo Notebook N400c Models (Continued) N400c P 700 X2 20 0 C 12 6 Asia Pacific Australia Belgium Brazil Czech Republic Denmark France French Canada Germany and 470013-770 470013-790 470013-772 470013-774 470013-471 470013-689 1-10 Maintenance and Service Guide - HP Evo n400c | Compaq Evo Notebook N410c Series and N410c Series Maintenance and - Page 16
Product Description Table 1-3 Compaq Evo Notebook N400c Models (Continued) N400c P 700 X2 N400c P 700 X2 20 0 0 12 6 European International 470013-678 Asia Pacific 470013-679 N400c P 700 X2 20 0 0 12 8 European International 470013-676 Asia Pacific 470013-677 Maintenance and Service Guide - HP Evo n400c | Compaq Evo Notebook N410c Series and N410c Series Maintenance and - Page 17
hard drive ■ Connectors for Mobile Expansion Unit (MEU), MultiPort wireless communication devices, stereo speaker/headphone, microphone, universal serial bus (USB), RJ-45 network, RJ-11 modem, parallel, serial, video out, external monitor, and AC power ■ Speaker 1-12 Maintenance and Service Guide - HP Evo n400c | Compaq Evo Notebook N410c Series and N410c Series Maintenance and - Page 18
) Battery"). 3. Wait approximately five minutes. 4. Replace the RTC battery and reassemble the notebook. 5. Connect AC power to the notebook. Do not reinsert any battery packs at this time. 6. Turn on the notebook. All passwords and all CMOS settings are clear. Maintenance and Service Guide 1-13 - HP Evo n400c | Compaq Evo Notebook N410c Series and N410c Series Maintenance and - Page 19
by the user ■ Hotkeys for setting level of performance ■ Smart battery that provides an accurate battery power gauge ■ Battery calibration ■ Lid switch suspend/resume ■ Power switch ■ Standby button ■ Advanced Configuration and Power Management (ACP) compliant 1-14 Maintenance and Service Guide - HP Evo n400c | Compaq Evo Notebook N410c Series and N410c Series Maintenance and - Page 20
(2) 4 MultiPort Function Allows airflow to cool internal components. Releases the display to open the notebook. Adjust or mute the system volume. Connects wireless communication devices, such as a Bluetooth or 802.11b MultiPort Module, and other options. Maintenance and Service Guide 1-15 - HP Evo n400c | Compaq Evo Notebook N410c Series and N410c Series Maintenance and - Page 21
Figure 1-3. Right Side Components Table 1-5 Right Side Components Item 1 Component Power switch 2 Stereo speaker/ headphone jack Function Turns the notebook on or off or exits Standby. Connects stereo speakers, headphones, headset, or television audio. 1-16 Maintenance and Service Guide - HP Evo n400c | Compaq Evo Notebook N410c Series and N410c Series Maintenance and - Page 22
models only) Function Connects a single sound channel microphone. Ejects a PC Card from the PC Card slot. Supports 32-bit (CardBus) and 16-bit PC Cards. Connects USB devices. Links another IrDA-compliant device for wireless communication. Connects the network cable. ✎ A network cable is included - HP Evo n400c | Compaq Evo Notebook N410c Series and N410c Series Maintenance and - Page 23
Product Description The external components on the left side of the notebook are shown in Figure 1-4 and described in Table 1-6. Figure 1-4. Left Side Components 1-18 Maintenance and Service Guide - HP Evo n400c | Compaq Evo Notebook N410c Series and N410c Series Maintenance and - Page 24
■ Optional automobile power adapter/charger ■ Optional aircraft power adapter Connects USB devices. Allow airflow to cool internal components. ✎ The forward vent is present only on Evo Notebook 400c models. Attaches an optional security cable to the notebook. Maintenance and Service Guide 1-19 - HP Evo n400c | Compaq Evo Notebook N410c Series and N410c Series Maintenance and - Page 25
1-7 Keyboard Components Item 1 Component Power/Standby button 2 Easy Access buttons (4) Function ■ Turns on the notebook if it is off. ■ Initiates and exits Standby. ■ When pressed with the Fn key, initiates Hibernation. Provide quick access to the Internet. 1-20 Maintenance and Service Guide - HP Evo n400c | Compaq Evo Notebook N410c Series and N410c Series Maintenance and - Page 26
-channel sound to the notebook; can be used whether the notebook is open or closed. Converts keys to numeric keypad. Move the cursor around the screen. Provides TouchPad and TouchPad buttons or the pointing stick buttons. Also protects the internal hard drive, internal memory expansion slot, and - HP Evo n400c | Compaq Evo Notebook N410c Series and N410c Series Maintenance and - Page 27
are shown in Figure 1-6 and described in Table 1-8. Figure 1-6. Keyboard Components (Pointing Stick Model-Evo Notebook N400c models only) Table 1-8 Keyboard Components Item 1 2 Component F1 through F12 function keys Hard drive light 3 MultiBay light Function Perform preset functions. On: The - HP Evo n400c | Compaq Evo Notebook N410c Series and N410c Series Maintenance and - Page 28
Product Description Table 1-8 Keyboard Components (Continued) Item 4 Component Num lock light 5 Caps lock light 6 Scroll lock light 7 Battery light 8 Power light 9 Pointing stick 10 Right . Used with hotkeys to perform preset hotkey functions. Maintenance and Service Guide 1-23 - HP Evo n400c | Compaq Evo Notebook N410c Series and N410c Series Maintenance and - Page 29
Product Description The external components on the bottom of the notebook are shown in Figure 1-7 and described in Table 1-9. Figure 1-7. Bottom Components 1-24 Maintenance and Service Guide - HP Evo n400c | Compaq Evo Notebook N410c Series and N410c Series Maintenance and - Page 30
that contains one memory expansion slot for a memory expansion board. Contains the Product Key, which may need to be entered before using some Windows operating systems. Produces sound. Identifies the notebook; needed when you call Compaq customer support. Maintenance and Service Guide 1-25 - HP Evo n400c | Compaq Evo Notebook N410c Series and N410c Series Maintenance and - Page 31
Product Description The notebook rear panel components are shown in Figure 1-8 and described in Table 1-10. Figure 1-8. Rear Connects a parallel device. Connects a serial device. Connects a television, VCR, camcorder, overhead projector, or video capture card. 1-26 Maintenance and Service Guide - HP Evo n400c | Compaq Evo Notebook N410c Series and N410c Series Maintenance and - Page 32
and Replacement Procedures," for disassembly steps. The system board provides the following device connections: ■ Memory expansion board ■ Hard drive ■ Display ■ Keyboard/TouchPad or pointing stick ■ Audio ■ Intel Pentium III processor ■ Fan ■ PC Card ■ Modem or modem/NIC The notebook uses an - HP Evo n400c | Compaq Evo Notebook N410c Series and N410c Series Maintenance and - Page 33
notebook features two Compaq system management utilities: ■ Computer Setup-A system information and customization utility that can be used even when your operating system is not working or will not load. This utility includes settings that are not available in Windows. Maintenance and Service Guide - HP Evo n400c | Compaq Evo Notebook N410c Series and N410c Series Maintenance and - Page 34
Troubleshooting ■ Compaq Diagnostics-A system information and diagnostic utility that is used within your Windows operating system. Use this utility whenever possible to: ❏ Display system information. ❏ Test system components. ❏ Troubleshoot a device configuration problem in Windows 2000, Windows XP - HP Evo n400c | Compaq Evo Notebook N410c Series and N410c Series Maintenance and - Page 35
information about the notebook, a docking base, and any battery packs in the system. ■ View specification information about the processor, memory and cache size, the notebook. Save changes entered during the current session, then exit and restart the notebook. Maintenance and Service Guide 2-3 - HP Evo n400c | Compaq Evo Notebook N410c Series and N410c Series Maintenance and - Page 36
write* ■ CD-ROM or diskette startup ✎ Settings for a DVD-ROM can be entered in the CD-ROM field. System IDs Enter identification numbers for the notebook, a docking base, and all battery packs in the system. *Not applicable to SuperDisk LS-120 drives. 2-4 Maintenance and Service Guide - HP Evo n400c | Compaq Evo Notebook N410c Series and N410c Series Maintenance and - Page 37
, select Disable.) ■ Enable/disable USB legacy support for a USB keyboard. (When USB legacy support is enabled, the keyboard works even when a Windows operating system is not loaded.) ■ Set an optional external monitor or overhead projector connected to a video card in a docking base as the primary - HP Evo n400c | Compaq Evo Notebook N410c Series and N410c Series Maintenance and - Page 38
to recognize the docking bases individually, by serial number.) ■ Enable/disable the reporting of the processor serial number by the processor to the software. HDD Self Test Options Run a quick comprehensive self test on hard drives in the system that support the test features. * Video modes vary - HP Evo n400c | Compaq Evo Notebook N410c Series and N410c Series Maintenance and - Page 39
Troubleshooting 2.2 Using Compaq Diagnostics When you access Compaq Diagnostics, a scan of all system components is displayed on the screen before the Compaq Diagnostics window opens. You can display more or less information from anywhere within Compaq Diagnostics by selecting Level on the menu bar. - HP Evo n400c | Compaq Evo Notebook N410c Series and N410c Series Maintenance and - Page 40
Troubleshooting Obtaining, Saving, or Printing Diagnostic Test Information 1. Access Compaq Diagnostics by selecting Start > Settings > Control Panel > Compaq Diagnostics. 2. Select the Test tab. 3. In the scroll box, the checkbox for each test you want to run. 2-8 Maintenance and Service Guide - HP Evo n400c | Compaq Evo Notebook N410c Series and N410c Series Maintenance and - Page 41
Troubleshooting 5. Select a test mode: ❏ Interactive Mode-Provides maximum control over found on each test, and the total run time of each test. ❏ Error tab-Lists all errors found in the notebook with their error codes. 8. Select a tab to save the report: ❏ Log tab-Select Save. ❏ Error tab-Select - HP Evo n400c | Compaq Evo Notebook N410c Series and N410c Series Maintenance and - Page 42
19 2.20 Description Initial Troubleshooting No Power, Part 1 No Power, Part 2 No Power, Part 3 No Power, Part 4 No Video, Part 1 No Video, Part 2 Nonfunctioning Docking Station No Operating System (OS) Loading No OS Loading From Hard Drive, Part 1 No OS Loading From Hard Drive, Part 2 No OS Loading - HP Evo n400c | Compaq Evo Notebook N410c Series and N410c Series Maintenance and - Page 43
Flowchart 2.1 - Initial Troubleshooting Begin troubleshooting. N Is there power? Y Go to Flowchart 2.2, No Power, Part 1. N Beeps, LEDs, or error messages? Y Check LED board, speaker connections. N Is there video? (no boot) Y Go to Flowchart 2.6, No Video, Part 1. N Is the OS - HP Evo n400c | Compaq Evo Notebook N410c Series and N410c Series Maintenance and - Page 44
Troubleshooting Flowchart 2.2 - No Power, Part 1 No power (power LED is off). Remove from docking station (if applicable). N Power up on battery power? Y *Reset power. N Power up on battery power? Y Go to Flowchart 2.3, No Power, Part 2. N Power up on AC power? Y *Reset power. N Power up on - HP Evo n400c | Compaq Evo Notebook N410c Series and N410c Series Maintenance and - Page 45
in battery socket and clean if necessary. Y Power on? N Done Check battery by recharging, moving it to another notebook, or replacing it. N Power on? Y Replace power supply (if applicable). N Done Power on? Y Go to Flowchart 2.4, No Power, Part 3. Done Maintenance and Service Guide 2-13 - HP Evo n400c | Compaq Evo Notebook N410c Series and N410c Series Maintenance and - Page 46
Troubleshooting Flowchart 2.4 - No Power, Part 3 Continued from Flowchart 2.3, No Power, Part 2. Plug directly into AC outlet. Y Power LED on? N Reseat AC adapter in notebook and at power source. Y Power on? N N Power outlet active? Y Replace power cord. Y Power on? N Done Done Try different - HP Evo n400c | Compaq Evo Notebook N410c Series and N410c Series Maintenance and - Page 47
from Flowchart 2.4, No Power, Part 3. Troubleshooting Open notebook. Y Loose or damaged parts? N Reseat loose components and boards and replace damaged items. Close notebook and retest. N Power on? Y Done Replace the following items (if applicable). Check notebook operation after each - HP Evo n400c | Compaq Evo Notebook N410c Series and N410c Series Maintenance and - Page 48
after each replacement. 1. Cable between notebook and notebook display (if applicable) 2. Inverter board (if applicable) 3. Display 4. System board N N Video OK? Try another display. Internal and external video OK? Replace system board. Y Y Done Done 2-16 Maintenance and Service Guide - HP Evo n400c | Compaq Evo Notebook N410c Series and N410c Series Maintenance and - Page 49
Troubleshooting Flowchart 2.7 - No Video, Part 2 Continued from Flowchart 2.6, No Video, Part 1. Remove notebook from docking station, if connected. Adjust display brightness. Check brightness of external monitor. N Video OK? Y Go to "A" in Flowchart 2.6, No Video, Part 1. Y Video OK? N - HP Evo n400c | Compaq Evo Notebook N410c Series and N410c Series Maintenance and - Page 50
into docking station. Y Docking station operating? N Done Replace the following docking station components one at a time. Check notebook operation after each replacement. 1. Power supply 2. I/O board 3. Backplane board 4. Switch box 5. Docking motor mechanism 2-18 Maintenance and Service Guide - HP Evo n400c | Compaq Evo Notebook N410c Series and N410c Series Maintenance and - Page 51
No OS loading.* Reseat power cord in docking station and power outlet. * Before beginning troubleshooting, always check cable connections, cable ends, and drives for bent or damaged pins. No OS loading from hard drive, go to Flowchart 2.10, No OS Loading from Hard Drive, Part 1. No OS loading - HP Evo n400c | Compaq Evo Notebook N410c Series and N410c Series Maintenance and - Page 52
order. N Boot from hard drive? Y Done Done N Boot from diskette? Y Change boot priority through the setup utility and reboot. N Boot from hard drive? Y Go to Flowchart 2.13, No OS Loading from Diskette Drive. Go to Flowchart 2.17, Nonfunctioning Device. 2-20 Maintenance and Service Guide - HP Evo n400c | Compaq Evo Notebook N410c Series and N410c Series Maintenance and - Page 53
, then format hard drive to bootable C:\ prompt. Hard drive formatted? Y Format hard drive and bring to a bootable Y C:\ prompt. Computer booted? N Go to Flowchart 2.12, No OS Loading from Hard Drive, Part 3. Load OS using Restore CD (if applicable). Maintenance and Service Guide 2-21 - HP Evo n400c | Compaq Evo Notebook N410c Series and N410c Series Maintenance and - Page 54
sectors be fixed? Y Clean virus. Y OS loading from hard drive? N Y Diagnostics on diskette? N Replace hard drive. Run diagnostics and follow recommendations. N Fix bad sectors. Boot from hard drive? Replace hard drive. Y Done Replace hard drive. Done 2-22 Maintenance and Service Guide - HP Evo n400c | Compaq Evo Notebook N410c Series and N410c Series Maintenance and - Page 55
notebook. Y Check diskette for system files. Try different diskette. Y Nonsystem disk error? N 1. Replace diskette drive. 2. Replace system board. Y OS loading? N Done Change boot priority using the setup utility. Go to Flowchart 2.17, Nonfunctioning Device. Maintenance and Service Guide - HP Evo n400c | Compaq Evo Notebook N410c Series and N410c Series Maintenance and - Page 56
Troubleshooting Flowchart 2.14 - No OS Loading from CD- or DVD-ROM Drive Y N No OS loading from Disc CD- or in drive? DVD-ROM Drive. N Bootable disc in drive? Y Install bootable disc and reboot notebook. Install bootable disc. Try another bootable disc. Y Boots from CD or DVD? N - HP Evo n400c | Compaq Evo Notebook N410c Series and N410c Series Maintenance and - Page 57
Troubleshooting Flowchart 2.15 - No Audio, Part 1 Y No audio. Turn up audio internally or externally. Audio? N Done Y Notebook in docking station (if applicable)? N Undock N Internal audio? Go to Flowchart 2.16, No Audio, Part 2. Y Go to Flowchart 2.16, No Audio, Part 2. Replace the - HP Evo n400c | Compaq Evo Notebook N410c Series and N410c Series Maintenance and - Page 58
drivers and set configuration in OS. Connect to external speaker. N Audio? Y Replace audio board and speaker connections in notebook (if applicable). Y Audio? N Done 1. Replace internal speakers. 2. Replace audio board (if applicable). 3. Replace system board. 2-26 Maintenance and Service - HP Evo n400c | Compaq Evo Notebook N410c Series and N410c Series Maintenance and - Page 59
damage. Y Any physical device detected? N Fix or replace broken item. Reattach device. Close notebook, plug in power, and reboot. N Device boots properly? Y Possible bad hard drive. Replace drive. Possible bad NIC. Replace card. If integrated NIC, replace system board. Go to Flowchart 2.9, No OS - HP Evo n400c | Compaq Evo Notebook N410c Series and N410c Series Maintenance and - Page 60
operating properly. Connect notebook to good external keyboard. N External device works? Y Replace system board. Reseat internal keyboard connector (if applicable). N OK? Y Replace internal keyboard or cable. Y Done OK? N Replace system board. Done 2-28 Maintenance and Service Guide - HP Evo n400c | Compaq Evo Notebook N410c Series and N410c Series Maintenance and - Page 61
Connect notebook to good external pointing device. N External device works? Y Replace system board. Reseat internal pointing device connector (if applicable). N OK? Y Replace internal pointing device or cable. Y Done OK? N Replace system board. Done Maintenance and Service Guide 2-29 - HP Evo n400c | Compaq Evo Notebook N410c Series and N410c Series Maintenance and - Page 62
to nondigital line. N N NIC/modem configured in OS? Y Reload drivers and reconfigure. N Y OK? Done Disconnect all power from the notebook and open. Reseat NIC/modem (if applicable). Replace NIC/modem (if applicable). Y OK? N Done Replace system board. 2-30 Maintenance and Service Guide - HP Evo n400c | Compaq Evo Notebook N410c Series and N410c Series Maintenance and - Page 63
for spare part numbers and option part numbers. 3.1 Serial Number Location When ordering parts or requesting information, provide the notebook serial number and model number located on the bottom of the notebook (Figure 3-1). Figure 3-1. Serial Number Location Maintenance and Service Guide 3-1 - HP Evo n400c | Compaq Evo Notebook N410c Series and N410c Series Maintenance and - Page 64
Illustrated Parts Catalog 3.2 Computer System Major Components Figure 3-2. Computer System Major Components 3-2 Maintenance and Service Guide - HP Evo n400c | Compaq Evo Notebook N410c Series and N410c Series Maintenance and - Page 65
231454-001 MultiPort cover Left display support Center display support Right display support RTC battery Display lid switch board (used only with Evo Notebook N400c models) Hard drive spacer Memory expansion compartment cover Not Illustrated ■ TouchPad cable ■ PC Card slot weight saver ■ External - HP Evo n400c | Compaq Evo Notebook N410c Series and N410c Series Maintenance and - Page 66
Illustrated Parts Catalog Computer System Major Components (continued) 3-4 Maintenance and Service Guide - HP Evo n400c | Compaq Evo Notebook N410c Series and N410c Series Maintenance and - Page 67
230514-111 230514-AB1 230514-141 230514-031 230514-001 Keyboard with pointing stick (for use only with Evo Notebook N400c models) Belgian Brazilian Czech Danish French French Canadian German Hungarian -101 230515-111 230515-AB1 230515-141 230515-031 230515-001 Maintenance and Service Guide 3-5 - HP Evo n400c | Compaq Evo Notebook N410c Series and N410c Series Maintenance and - Page 68
Illustrated Parts Catalog Computer System Major Components (continued) 3-6 Maintenance and Service Guide - HP Evo n400c | Compaq Evo Notebook N410c Series and N410c Series Maintenance and - Page 69
) Item 5 6 Description Switch cover Hard drives 40 GB 30 GB 20 GB 10 GB 7 System boards (includes fan and heat sink) For use only with Evo Notebook N410c models 1.20-GHz Intel Pentium III processor 1.00-GHz Intel Pentium III processor For use only with Evo Notebook N400c models 850-MHz Intel - HP Evo n400c | Compaq Evo Notebook N410c Series and N410c Series Maintenance and - Page 70
Illustrated Parts Catalog Computer System Major Components (continued) 3-8 Maintenance and Service Guide - HP Evo n400c | Compaq Evo Notebook N410c Series and N410c Series Maintenance and - Page 71
battery pack, 4 cell For use only with Evo Notebook N410c models For use with Evo Notebook N410c and N400c models External Li ion battery pack, 4 cell External high capacity battery pack, 9 cell For use only with Evo Notebook N410c models For use with Evo Notebook N410c and N400c Service Guide 3-9 - HP Evo n400c | Compaq Evo Notebook N410c Series and N410c Series Maintenance and - Page 72
Illustrated Parts Catalog 3.3 Miscellaneous Plastics Kit Components Figure 3-3. Miscellaneous Plastics Kit Components 3-10 Maintenance and Service Guide - HP Evo n400c | Compaq Evo Notebook N410c Series and N410c Series Maintenance and - Page 73
(used only with Evo Notebook 400c models) Hard drive spacer Computer feet Item 8 9 10 11 12 13 Description RTC battery TouchPad cable External monitor connector cover PC Card slot weight saver Memory expansion compartment cover External battery slot spacers Maintenance and Service Guide 3-11 - HP Evo n400c | Compaq Evo Notebook N410c Series and N410c Series Maintenance and - Page 74
Illustrated Parts Catalog 3.4 Mass Storage Devices Figure 3-4. Mass Storage Devices 3-12 Maintenance and Service Guide - HP Evo n400c | Compaq Evo Notebook N410c Series and N410c Series Maintenance and - Page 75
-ROM drive 24X Max CD-ROM drive CD-RW drive DVD-ROM/CD-RW combination drive Spare Part Number 265495-001 304095-001 235540-001 and 218371-001 218370-001 241995-001 and 135233-001 135232-001 175375-001 173949-001 and 202837-001 228746-001 153992-001 238878-001 Maintenance and Service Guide 3-13 - HP Evo n400c | Compaq Evo Notebook N410c Series and N410c Series Maintenance and - Page 76
Automobile adapter Battery charger Bluetooth MultiPort Module External AC adapters 65 W, slim line 50 W, slim line Memory expansion boards For use only with Evo Notebook N410c models 133 MHz, 256 MB 133 MHz, 256 MB 133 MHz, 128 MB 133 MHz, 128 MB For use with all Evo Notebook N410c and N400c models - HP Evo n400c | Compaq Evo Notebook N410c Series and N410c Series Maintenance and - Page 77
only with Evo Notebook N410c models For use with Evo Notebook N410c and N400c models 292385-001 231450-001 Power cords (3 the following screws (Refer to Appendix C, "Screw Listing," for more information on screw specifications and usage.) 231455-001 ■ Torx T8 Metric 2.0 × 6.0 ■ Torx T8 Metric - HP Evo n400c | Compaq Evo Notebook N410c Series and N410c Series Maintenance and - Page 78
III mini PCI combination 56 Kbps modem/NIC board Type III mini PCI 56 Kbps modem board PC Card modem Modem adapters Czech German Hungarian 234963-221 304398-041 234963-211 Norwegian Swiss Modem cable -091 198294-111 234962-001 316904-061 316904-101 158593-031 3-16 Maintenance and Service Guide - HP Evo n400c | Compaq Evo Notebook N410c Series and N410c Series Maintenance and - Page 79
service. 4.1 Tools Required You will need the following tools to complete the removal and replacement procedures: ■ Magnetic screwdriver ■ Phillips P0 screwdriver ■ Torx T8 screwdriver ■ Tool kit (includes connector removal tool, loopback plugs, and case utility tool) Maintenance and Service Guide - HP Evo n400c | Compaq Evo Notebook N410c Series and N410c Series Maintenance and - Page 80
parts. Apply pressure only at the points designated in the maintenance instructions. Cables and Connectors Cables must be handled with extreme care being removed or replaced. Handle flex cables with extreme care; these cables tear easily. Ä CAUTION: When servicing the notebook, ensure that cables - HP Evo n400c | Compaq Evo Notebook N410c Series and N410c Series Maintenance and - Page 81
Replacement Preliminaries 4.3 Preventing Damage to Removable Drives Removable drives are fragile components that must be handled with care. To prevent damage to the notebook, damage to a removable drive, or loss of information, observe the following precautions: ■ Before removing or inserting a hard - HP Evo n400c | Compaq Evo Notebook N410c Series and N410c Series Maintenance and - Page 82
Removal and Replacement Preliminaries 4.4 Preventing Electrostatic Damage provide some protection, but in many cases the discharge contains enough power to alter device parameters or melt silicon junctions. A sudden discharge a sensitive component or assembly. 4-4 Maintenance and Service Guide - HP Evo n400c | Compaq Evo Notebook N410c Series and N410c Series Maintenance and - Page 83
Removal and Replacement Preliminaries ■ Store reusable electrostatic-sensitive parts from assemblies in protective . ■ Avoid contact with pins, leads, or circuitry. ■ Turn off power and input signals before inserting or removing connectors or test equipment. Maintenance and Service Guide 4-5 - HP Evo n400c | Compaq Evo Notebook N410c Series and N410c Series Maintenance and - Page 84
Removal and Replacement Preliminaries 4.7 Grounding Equipment (heel, toe, or boot straps) can be used at standing workstations and are compatible with most types of shoes or boots. On conductive floors or or floor mats with hard ties to the ground ■ Field service kits ■ Static awareness labels - HP Evo n400c | Compaq Evo Notebook N410c Series and N410c Series Maintenance and - Page 85
Removal and Replacement Preliminaries ■ Nonconductive plastic bags, tubes, or boxes ■ Metal tote boxes ■ Electrostatic voltage levels and protective materials Metallized laminate Use Bags Floor mats Floor mats Voltage Protection Level 1,500 V 7,500 V 5,000 V Maintenance and Service Guide 4-7 - HP Evo n400c | Compaq Evo Notebook N410c Series and N410c Series Maintenance and - Page 86
on screw sizes, locations, and usage. 5.1 Serial Number Report the notebook serial number to Compaq when requesting information or ordering spare parts. The serial number is located on the bottom of the notebook (Figure 5-1). Figure 5-1. Serial Number Location Maintenance and Service Guide 5-1 - HP Evo n400c | Compaq Evo Notebook N410c Series and N410c Series Maintenance and - Page 87
rest Memory expansion board Hard drive Mini PCI communications board Keyboard Real time clock (RTC) battery Switch cover Display Modem cable System board # of Screws Removed 0 0 4 1 0 0 4 0 4 4 2 12 on Evo Notebook N410c models 10 on Evo Notebook N400c models 5-2 Maintenance and Service Guide - HP Evo n400c | Compaq Evo Notebook N410c Series and N410c Series Maintenance and - Page 88
the docking base, if applicable. 3. Disconnect the notebook from the MEU, if applicable. 4. Disconnect the AC adapter and external devices. 5. Remove the primary battery pack by following these steps: a. Turn the notebook bottom side up with the front facing forward. Maintenance and Service Guide - HP Evo n400c | Compaq Evo Notebook N410c Series and N410c Series Maintenance and - Page 89
5-2). c. Slide the right primary battery release latch forward and hold it in place 2. d. Swing the front edge of the primary battery pack up and back 3. e. Lift the primary battery pack out of the battery bay 4. Figure 5-2. Removing the Primary Battery Pack 5-4 Maintenance and Service Guide - HP Evo n400c | Compaq Evo Notebook N410c Series and N410c Series Maintenance and - Page 90
the external battery release latches toward the inside of the notebook 1 (Figure 5-3). d. Rotate the external battery pack 90 degrees toward the notebook 2. e. Remove the battery pack from the notebook 3. Figure 5-3. Removing the Optional External Battery Pack Maintenance and Service Guide 5-5 - HP Evo n400c | Compaq Evo Notebook N410c Series and N410c Series Maintenance and - Page 91
rubber pads. The base feet are included in the Miscellaneous Plastics Kit (spare part number 231454-001). Refer to Figure 5-4 for the locations of the notebook feet. Figure 5-4. Replacing the Computer Feet 5-6 Maintenance and Service Guide - HP Evo n400c | Compaq Evo Notebook N410c Series and N410c Series Maintenance and - Page 92
use with pointing stick models-Evo Notebook N400c models only) 231449-001 231591-001 The palm rest must be removed to access the internal memory expansion slot, the hard drive, and the modem/NIC board. 1. Prepare the notebook for disassembly (Section 5.3). 2. Turn the notebook bottom side up with - HP Evo n400c | Compaq Evo Notebook N410c Series and N410c Series Maintenance and - Page 93
Removal and Replacement Procedures 3. Remove the four TM2.0 × 6.0 screws that secure the palm rest to the base enclosure (Figure 5-5). Figure 5-5. Removing the Palm Rest Screws 4. Turn the notebook top side up with the front facing forward. 5. Open the notebook. 5-8 Maintenance and Service Guide - HP Evo n400c | Compaq Evo Notebook N410c Series and N410c Series Maintenance and - Page 94
Removal and Replacement Procedures 6. Press forward on the back edge of the palm rest between the right side of the space bar and the right Alt key to disengage the palm rest from the base enclosure (Figure 5-6). Figure 5-6. Releasing the Palm Rest Maintenance and Service Guide 5-9 - HP Evo n400c | Compaq Evo Notebook N410c Series and N410c Series Maintenance and - Page 95
Removal and Replacement Procedures 7. Lift up the back edge of the palm rest 1 until the RTC battery 2 and TouchPad cables 3 prevent it from lifting any farther (Figure 5-7). Figure 5-7. Releasing the Palm Rest (continued) 5-10 Maintenance and Service Guide - HP Evo n400c | Compaq Evo Notebook N410c Series and N410c Series Maintenance and - Page 96
the palm rest clears the base enclosure, swing the front edge of the palm rest up and back 2 and rest the palm rest on the keyboard 3. Figure 5-8. Releasing the Palm Rest (continued) Maintenance and Service Guide 5-11 - HP Evo n400c | Compaq Evo Notebook N410c Series and N410c Series Maintenance and - Page 97
clip 1 (Figure 5-9). ✎ The RTC battery is included in the Miscellaneous Plastics Kit (spare part number 231454-001). 11. Disconnect the TouchPad cable 2 from the connector on the TouchPad. Figure 5-9. Removing the RTC Battery and Disconnecting the TouchPad Cable 5-12 Maintenance and Service Guide - HP Evo n400c | Compaq Evo Notebook N410c Series and N410c Series Maintenance and - Page 98
Removal and Replacement Procedures ✎ Evo Notebook N400c models only-Models with pointing stick keyboards have a pointing stick button cable that needs to be disconnected prior to removing the set it aside. Reverse the above procedure to install the palm rest. Maintenance and Service Guide 5-13 - HP Evo n400c | Compaq Evo Notebook N410c Series and N410c Series Maintenance and - Page 99
in the palm rest (Figure 5-11). Figure 5-11. Routing the RTC Battery and TouchPad Cables 5.6 Memory Expansion Board ✎ The Compaq Evo Notebook N410c notebook has two memory expansion slots: one is located on the bottom of the notebook and the other is located under the palm rest. The procedure for - HP Evo n400c | Compaq Evo Notebook N410c Series and N410c Series Maintenance and - Page 100
.0 × 6.0 screw 1 that secures the memory expansion compartment cover to the base enclosure (Figure 5-12). 4. Lift the back edge of the memory expansion compartment cover and swing it up and forward 2. Figure 5-12. Removing the Memory Expansion Compartment Cover Maintenance and Service Guide 5-15 - HP Evo n400c | Compaq Evo Notebook N410c Series and N410c Series Maintenance and - Page 101
side of the memory expansion board 1. The memory expansion board tilts upward (Figure 5-13). 6. Lift the edge of the memory expansion board and slide it gently out of the memory expansion slot at a 45-degree angle 2. Figure 5-13. Removing a Memory Expansion Board 5-16 Maintenance and Service Guide - HP Evo n400c | Compaq Evo Notebook N410c Series and N410c Series Maintenance and - Page 102
of the memory expansion board 1. The memory expansion board tilts upward (Figure 5-14). 4. Lift the edge of the memory expansion board and slide it gently out of the memory expansion slot at a 45-degree angle 2. Figure 5-14. Removing a Memory Expansion Board Maintenance and Service Guide 5-17 - HP Evo n400c | Compaq Evo Notebook N410c Series and N410c Series Maintenance and - Page 103
, turn the notebook on, then shut it down. If the notebook is running a retail version of a Windows operating system, shut down the notebook before removing any drive. 1. Prepare the notebook for disassembly (Section 5.3). 2. Remove the palm rest (Section 5.5). 5-18 Maintenance and Service Guide - HP Evo n400c | Compaq Evo Notebook N410c Series and N410c Series Maintenance and - Page 104
. Figure 5-15. Removing the Hard Drive Reverse the above procedure to install the hard drive. Ä CAUTION: When installing the hard drive, make sure the speaker and modem/NIC cables are not crimped between the back edge of the hard drive and the base enclosure. Maintenance and Service Guide 5-19 - HP Evo n400c | Compaq Evo Notebook N410c Series and N410c Series Maintenance and - Page 105
Removal and Replacement Procedures 5.8 Mini PCI Communications Board Mini PCI Communications Board Spare Part Number modem board 230339-001 230338-001 230337-001 1. Prepare the notebook for disassembly (Section 5.3). 2. Remove the palm rest (Section 5.5). 5-20 Maintenance and Service Guide - HP Evo n400c | Compaq Evo Notebook N410c Series and N410c Series Maintenance and - Page 106
Removal and Replacement Procedures 3. Disconnect the modem/NIC cable from the modem/NIC board 1 (Figure 5-16). 4. Pull away the retention clips on container. Figure 5-16. Removing the Modem/NIC Board Reverse the above procedure to install the modem/NIC board. Maintenance and Service Guide 5-21 - HP Evo n400c | Compaq Evo Notebook N410c Series and N410c Series Maintenance and - Page 107
101 230514-111 230514-AB1 230514-141 230514-031 230514-001 Keyboard with pointing stick (for use only with Evo Notebook N400c models) Belgian Brazilian Czech Danish French French Canadian German Hungarian 111 230515-AB1 230515-141 230515-031 230515-001 5-22 Maintenance and Service Guide - HP Evo n400c | Compaq Evo Notebook N410c Series and N410c Series Maintenance and - Page 108
and Replacement Procedures Evo Notebook N400c models only-If you are removing a pointing stick keyboard, you must first remove the palm rest so the pointing stick button cable can be disconnected. Refer to Section 5.5 for palm rest removal instructions. If you are removing a TouchPad keyboard, it - HP Evo n400c | Compaq Evo Notebook N410c Series and N410c Series Maintenance and - Page 109
Lift up the front edge of the keyboard 1 until it clears the memory expansion connector and the mini PCI connector (Figure 5-18). 7. Slide the keyboard forward until it disengages from the 2 and rest it on the base enclosure. Figure 5-18. Releasing the Keyboard 5-24 Maintenance and Service Guide - HP Evo n400c | Compaq Evo Notebook N410c Series and N410c Series Maintenance and - Page 110
Replacement Procedures 8. Release the ZIF connector 1 to which the keyboard cable is attached and disconnect the keyboard cable 2 (Figure 5-19). 9. Remove the keyboard. Figure 5-19. Disconnecting the Keyboard Cable Reverse the above procedure to install the keyboard. Maintenance and Service Guide - HP Evo n400c | Compaq Evo Notebook N410c Series and N410c Series Maintenance and - Page 111
palm rest (Section 5.5). 3. Remove the keyboard (Section 5.9). 4. Disconnect the RTC battery cable from the system board 1 (Figure 5-20). 5. Remove the RTC battery 2. Figure 5-20. Removing the RTC Battery Reverse the above procedure to install the RTC battery. 5-26 Maintenance and Service Guide - HP Evo n400c | Compaq Evo Notebook N410c Series and N410c Series Maintenance and - Page 112
keyboard (Section 5.9). 4. Close the notebook. 5. Turn the notebook bottom side up with the rear panel facing forward. 6. Remove the four TM2.0 × 6.0 screws that secure the switch cover to the base enclosure (Figure 5-21). Figure 5-21. Removing the Switch Cover Screws Maintenance and Service Guide - HP Evo n400c | Compaq Evo Notebook N410c Series and N410c Series Maintenance and - Page 113
notebook as far as it will open. 9. Lift up on the outside edges of the switch cover to disengage it from the base enclosure 1 (Figure 5-22). 10. Remove the switch cover 2. Figure 5-22. Removing the Switch Cover Reverse the above procedure to install the switch cover. 5-28 Maintenance and Service - HP Evo n400c | Compaq Evo Notebook N410c Series and N410c Series Maintenance and - Page 114
(for use only with Evo Notebook N400c models) 292383-001 231448-001 1. Prepare the notebook for disassembly (Section 5.3) and, in the order below, remove the following components: ❏ Palm rest (Section 5.5) ❏ Keyboard (Section 5.9) ❏ Switch cover (Section 5.11) Maintenance and Service Guide 5-29 - HP Evo n400c | Compaq Evo Notebook N410c Series and N410c Series Maintenance and - Page 115
assembly is unsupported. Make sure to provide support for the display assembly when removing the display screws. 3. Remove the four TM2.0 × 6.0 screws 3 that secure the display to the base enclosure. 4. Remove the display. Figure 5-23. Removing the Display 5-30 Maintenance and Service Guide - HP Evo n400c | Compaq Evo Notebook N410c Series and N410c Series Maintenance and - Page 116
Removal and Replacement Procedures ✎ When replacing the display, make sure the display cables are routed as indicated in Figure 5-24. To screws have been loosely installed, tighten them. Figure 5-24. Routing the Display Cables and Installing the Display Screws Maintenance and Service Guide 5-31 - HP Evo n400c | Compaq Evo Notebook N410c Series and N410c Series Maintenance and - Page 117
Modem Cable Spare Part Number Information For use only with Evo Notebook N410c models (includes RJ45/RJ11 connector module, display lid switch board, microphone, and modem/microphone/NIC cable bundle) For use only with Evo Notebook N400c models (includes display lid switch board, microphone, and - HP Evo n400c | Compaq Evo Notebook N410c Series and N410c Series Maintenance and - Page 118
Removal and Replacement Procedures 3. Remove the TM2.0 × 6.0 screw 1 that secures the right display support to the base enclosure (Figure 5-25). 4. Remove the right display support 2. Figure 5-25. Removing the Right Display Support Maintenance and Service Guide 5-33 - HP Evo n400c | Compaq Evo Notebook N410c Series and N410c Series Maintenance and - Page 119
so the front faces you. ✎ Steps 6 through 11 apply only to Evo Notebook N410c models. 6. Lift the RJ45/RJ11 connector module 1 out of the base enclosure lid switch board to the base enclosure. Figure 5-26. Removing the Modem Cable on Evo Notebook N410c Models 5-34 Maintenance and Service Guide - HP Evo n400c | Compaq Evo Notebook N410c Series and N410c Series Maintenance and - Page 120
Replacement Procedures 10. Disconnect the network interface card (NIC) passthrough cable 1 and NIC/switch to system cable 2 from the system board (Figure 5-27). 11. Remove the modem cable. Figure 5-27. Removing the Modem Cable on Evo Notebook N410c Models (continued) Maintenance and Service Guide - HP Evo n400c | Compaq Evo Notebook N410c Series and N410c Series Maintenance and - Page 121
Procedures ✎ Steps 12 through 16 apply only to Evo Notebook N400c models. 12. Remove the RJ45/RJ11 connector module 1 from the modem cable. Figure 5-28. Removing the Modem Cable on Evo Notebook N400c Models Reverse the above procedure to install the modem cable. 5-36 Maintenance and Service Guide - HP Evo n400c | Compaq Evo Notebook N410c Series and N410c Series Maintenance and - Page 122
the following components: ❏ Palm rest (Section 5.5) ❏ Hard drive (Section 5.7) ❏ Mini PCI communications board (Section 5.8) ❏ Keyboard (Section 5.9) ❏ RTC battery (Section 5.10) ❏ Switch cover (Section 5.11) ❏ Display (Section 5.12) ❏ Modem cable (Section 5.12) Maintenance and Service Guide 5-37 - HP Evo n400c | Compaq Evo Notebook N410c Series and N410c Series Maintenance and - Page 123
and swing it toward the back of the notebook 1 (Figure 5-29). 3. Remove the center display support 2. ✎ The center display support is included in the Miscellaneous Plastics Kit (spare part number 231454-001). Figure 5-29. Removing the Center Display Support 5-38 Maintenance and Service Guide - HP Evo n400c | Compaq Evo Notebook N410c Series and N410c Series Maintenance and - Page 124
the rear panel facing forward. 5. Remove the PM2.0 × 7.0 barrel screw 1 that secures the system board to the base enclosure (Figure 5-30). 6. Evo Notebook N410c models only-Remove the PM2.0 × 4.0 screw 2 that secures the system board to the base enclosure. Figure 5-30. Removing the System Board - HP Evo n400c | Compaq Evo Notebook N410c Series and N410c Series Maintenance and - Page 125
Replacement Procedures 7. Turn the base enclosure top side up with the rear panel facing forward. 8. Remove the TM2.0 × 6.0 screw 1 that secures the left display support to the base enclosure (Figure 5-31). ✎ The left display support the base enclosure. ✎ Evo Notebook N410c models have an additional - HP Evo n400c | Compaq Evo Notebook N410c Series and N410c Series Maintenance and - Page 126
Removal and Replacement Procedures ✎ Do not remove the screw 1 on the fan assembly or the four screws that secure the processor mounting bracket 2 when removing the system board (Figure 5-32). Figure 5-32. Identifying the Processor Mounting Bracket and Fan Screws Maintenance and Service Guide 5-41 - HP Evo n400c | Compaq Evo Notebook N410c Series and N410c Series Maintenance and - Page 127
Removal and Replacement Procedures 12. Disconnect the external battery terminal 1 and speaker cables 2 from the system board (Figure 5-33). Figure 5-33. Disconnecting the External Battery Terminal and Speaker Cables from the System Board 5-42 Maintenance and Service Guide - HP Evo n400c | Compaq Evo Notebook N410c Series and N410c Series Maintenance and - Page 128
monitor connector can stress and damage the system board. 15. Disconnect the external battery terminal 2 and NTSC module cables 3 from the system board. Figure 5-34. Disconnecting the External Battery Terminal and NTSC Module Cables from the System Board Maintenance and Service Guide 5-43 - HP Evo n400c | Compaq Evo Notebook N410c Series and N410c Series Maintenance and - Page 129
Removal and Replacement Procedures 16. Slide the system board to the left to remove it from the base enclosure (Figure 5-35). Figure 5-35. Removing the System Board Reverse the above procedure to install the system board. 5-44 Maintenance and Service Guide - HP Evo n400c | Compaq Evo Notebook N410c Series and N410c Series Maintenance and - Page 130
to ensure that the PC Card eject button properly fits into the slot in the base enclosure 1. Make sure the external monitor connector bracket 2 and security cable slot bracket 3 are in their proper locations (Figure 5-36). Figure 5-36. Installing the System Board Maintenance and Service Guide 5-45 - HP Evo n400c | Compaq Evo Notebook N410c Series and N410c Series Maintenance and - Page 131
speaker 1, external battery terminal 2 and 3, and NTSC module cables 4 do not get trapped underneath the system board when it is installed into the base enclosure (Figure 5-37). Figure 5-37. Routing the Speaker, External Battery Terminal and NTSC Module Cables 5-46 Maintenance and Service Guide - HP Evo n400c | Compaq Evo Notebook N410c Series and N410c Series Maintenance and - Page 132
physical and performance specifications. Table 6-1 Computer Dimensions Height Width Depth 2.26 cm 26.67 cm 24.13 cm .89 in 10.5 in 9.5 in Weight 1.59 kg 3.5 lb Standalone (battery) power requirements Nominal operating voltage (Li ion) Maximum operating power Peak operating power 14.8 VDC - HP Evo n400c | Compaq Evo Notebook N410c Series and N410c Series Maintenance and - Page 133
Specifications Table 6-1 Computer (Continued) Relative humidity Operating Nonoperating 10 to 90% relative humidity ✎ Applicable product safety standards specify thermal limits for plastic surfaces. The notebook operates well within this range of temperatures. 6-2 Maintenance and Service Guide - HP Evo n400c | Compaq Evo Notebook N410c Series and N410c Series Maintenance and - Page 134
21.16 cm 19.81 cm 30.73 cm 10.3 in 7.8 in 12.1 in Up to 16.8 million 125:1 130 nits typical on AC power, 70 nits typical on battery power, 115 nits minimum 0.264 × 0.264 mm 1024 × 768 RGB vertical stripe Cold cathode fluorescent, 1 tube 80 × 25 60 Hz 4 W Maintenance and Service Guide 6-3 - HP Evo n400c | Compaq Evo Notebook N410c Series and N410c Series Maintenance and - Page 135
21.16 cm 19.81 cm 30.73 cm 10.3 in 7.8 in 12.1 in Up to 16.8 million 125:1 130 nits typical on AC power, 70 nits typical on battery power, 115 nits minimum 0.264 × 0.264 mm 800 × 600 RGB vertical stripe Cold cathode fluorescent, 1 tube 80 × 25 60 Hz 4 W 6-4 Maintenance and Service Guide - HP Evo n400c | Compaq Evo Notebook N410c Series and N410c Series Maintenance and - Page 136
Sectors per track 16,683 16 63 16,683 16 63 16,683 16 63 16,683 16 63 1 1 GB = 1,073,741,824 bytes. 3 Actual drive specifications may differ slightly. Certain restrictions and exclusions apply. Consult the Compaq Customer Support Center for details. Maintenance and Service Guide 6-5 - HP Evo n400c | Compaq Evo Notebook N410c Series and N410c Series Maintenance and - Page 137
Specifications Table 6-4 Hard Drives (Continued) 40 GB 30 GB 20 GB 20 to 203 2 System capability may differ. 3 Actual drive specifications may differ slightly. Certain restrictions and exclusions apply. Consult the Compaq Customer Support Center for details. 6-6 Maintenance and Service Guide - HP Evo n400c | Compaq Evo Notebook N410c Series and N410c Series Maintenance and - Page 138
Specifications Table 6-5 Diskette Drive Diskette size Light Height Bytes per sector Sectors per track High density Low density Tracks per side High density Low density Read/ 512 18 (1.44 MB) 9 80 80 2 3 ms 95 ms 15 ms 100 ms 3.5 in .05 in 15 (1.2 MB) 6 ms 174 ms Maintenance and Service Guide 6-7 - HP Evo n400c | Compaq Evo Notebook N410c Series and N410c Series Maintenance and - Page 139
Specifications Table 6-6 CD-ROM Drive Applicable disk Center hole diameter Disk Form 1 and 2) CD-I ready (Mode 2, Form 1 and 2) CD-R (read only) CD Plus Photo CD (single/multisession) CD-Extra Video CD CD-WO (fixed packets only) CD-Bridge 1.50 cm .59 in 12 cm, 8 cm 1.20 mm 1.6 µ < 150 ms - HP Evo n400c | Compaq Evo Notebook N410c Series and N410c Series Maintenance and - Page 140
Specifications Table 6-7 DVD-ROM Drive Applicable disk Center hole diameter Disk diameter Disk thickness Track pitch Access time Random Full Stroke Audio output level Lineout KB 150 KB/sec 2400 KB/sec 1380 KB/sec 5520 KB/sec 16.6 MB/sec < 15 seconds < 6 seconds Maintenance and Service Guide 6-9 - HP Evo n400c | Compaq Evo Notebook N410c Series and N410c Series Maintenance and - Page 141
Specifications Table 6-8 Battery Packs Dimensions Primary Lithium ion (Li ion) Height Width Depth Weight Cells External Li ion Height Width Depth Weight Cells External Li ion in 10.47 in .9 in .48 lb 1.81 in 10.59 in 1.18 in .93 lb 41°F to 95° F -4°F to 140° F 6-10 Maintenance and Service Guide - HP Evo n400c | Compaq Evo Notebook N410c Series and N410c Series Maintenance and - Page 142
Specifications Table 6-9 AC Adapter Weight Power supply (input) Operating voltage Operating current Operating frequency range Maximum transient .18 kg 0.39 lb 90 to 260 VAC RMS Nominal 1.3 A RMS 47 to 63 Hz - HP Evo n400c | Compaq Evo Notebook N410c Series and N410c Series Maintenance and - Page 143
Specifications Table 6-11 System Interrupts Hardware IRQ System Function IRQ0 System timer IRQ1 Keyboard controller IRQ2 Cascaded IRQ3 COM2 IRQ4 COM1 IRQ5 Audio (default)* IRQ6 Diskette drive IRQ14 IDE interface (hard drive and optical drive) IRQ15 System use PC Cards may assert - HP Evo n400c | Compaq Evo Notebook N410c Series and N410c Series Maintenance and - Page 144
Specifications Table 6-12 System I/O Addresses I/O Address (hex) 000 - 00F 010 - 01F 020 - 021 022 - 024 87334 "Super IO" configuration for CPU Counter/timer registers Unused Keyboard controller Port B Unused Keyboard controller Unused NMI enable/real time clock Unused DMA page registers Unused - HP Evo n400c | Compaq Evo Notebook N410c Series and N410c Series Maintenance and - Page 145
Specifications Table 6-12 System I/O Addresses (Continued) I/O Address (hex) 0A2 - 0BF 0C0 - 0DF 0E0 - 0EF 0F0 - 0F1 0F2 - 0FF 100 - 16F 170 - (decoded in ESS1688) Unused Entertainment audio Unused Unused Unused Unused Unused Unused Reserved serial port 6-14 Maintenance and Service Guide - HP Evo n400c | Compaq Evo Notebook N410c Series and N410c Series Maintenance and - Page 146
Specifications Table 6-12 System I/O Addresses (Continued) I/O Address (hex) 2F0 - 2F7 2F8 - 2FF 300 - 31F 320 - 36F Unused Secondary diskette drive controller Parallel port (LPT1/default) Unused FM synthesizer - OPL3 Unused VGA Reserved (parallel port/no EPP support) VGA PC Card controller in - HP Evo n400c | Compaq Evo Notebook N410c Series and N410c Series Maintenance and - Page 147
Specifications vt Table 6-13 System Memory Map Size 640 K 128 K 48 K 160 K 64 K 15 M 58 M 58 M 2 M 4 G 64 K Memory memory Video memory Video BIOS Unused System BIOS Extended memory Super extended memory Unused Video memory (direct access) Unused System BIOS 6-16 Maintenance and Service Guide - HP Evo n400c | Compaq Evo Notebook N410c Series and N410c Series Maintenance and - Page 148
13 14 15 16 17 18-25 Signal Acknowledge* Busy Paper out Select Auto line feed* Error* Initialize printer* Select in* Signal ground Maintenance and Service Guide A-1 - HP Evo n400c | Compaq Evo Notebook N410c Series and N410c Series Maintenance and - Page 149
Signal 6 Data set ready 7 Ready to send 8 Clear to send 9 Ring indicator Table A-3 Stereo Speaker/Headphone Pin Signal 1 Audio out 1 2 Pin Signal 2 Ground A-2 Maintenance and Service Guide - HP Evo n400c | Compaq Evo Notebook N410c Series and N410c Series Maintenance and - Page 150
Connector Pin Assignments Table A-4 Microphone Pin Signal 1 Audio in 1 2 Pin Signal 2 Ground Table A-5 Universal Serial Bus Pin Signal 1 +5 VDC 2 Data - Pin Signal 3 Data + 4 Ground Maintenance and Service Guide A-3 - HP Evo n400c | Compaq Evo Notebook N410c Series and N410c Series Maintenance and - Page 151
+ 4 Unused 13 5 7 2468 Pin Signal 5 Unused 6 Receive - 7 Unused 8 Unused Table A-7 RJ-11 Modem Pin Signal 1 Unused 2 Tip 3 Ring A-4 Pin Signal 4 Unused 5 Unused 6 Unused Maintenance and Service Guide - HP Evo n400c | Compaq Evo Notebook N410c Series and N410c Series Maintenance and - Page 152
8 Ground analog Pin Signal 9 +5 VDC 10 Ground 11 Monitor detect 12 DDC 2B data 13 Horizontal sync 14 Vertical sync 15 DDC2B clock Maintenance and Service Guide A-5 - HP Evo n400c | Compaq Evo Notebook N410c Series and N410c Series Maintenance and - Page 153
for use in other countries must meet the requirements of the country where the notebook is used. For more information on power cord set requirements, contact a Compaq authorized reseller or service provider. General Requirements The requirements listed below are applicable to all countries: ■ The - HP Evo n400c | Compaq Evo Notebook N410c Series and N410c Series Maintenance and - Page 154
Cord Set Requirements Country-Specific Requirements 3-Conductor Power Cord Set Requirements Country Australia Austria Belgium Canada Denmark Finland France Germany Italy UTE VDE IMQ METI KEMA NEMKO SEMKO SEV Applicable Note Number 1 1 1 2 1 1 1 1 1 3 1 1 1 1 B-2 Maintenance and Service Guide - HP Evo n400c | Compaq Evo Notebook N410c Series and N410c Series Maintenance and - Page 155
flexible cord must be Type HO5VV-F, 3-conductor, 1.0 mm2 conductor size. The power cord set fittings (appliance coupler and wall plug) must bear the certification mark of the type with a Japanese Industrial Standard C8303 (7 A, 125 V) configuration. Maintenance and Service Guide B-3 - HP Evo n400c | Compaq Evo Notebook N410c Series and N410c Series Maintenance and - Page 156
C Screw Listing This appendix provides specification information for the screws used in the notebook. All screws listed in this appendix are available in the Miscellaneous Screw Kit, spare part number 231455-001. Maintenance and Service Guide C-1 - HP Evo n400c | Compaq Evo Notebook N410c Series and N410c Series Maintenance and - Page 157
the display assembly (refer to the documentation included with the MultiPort device for information on removing the MultiPort cover) Figure C-1. TM2.0 × 3.0 Screw Location C-2 Maintenance and Service Guide - HP Evo n400c | Compaq Evo Notebook N410c Series and N410c Series Maintenance and - Page 158
in Section 5.5) 2 One screw that secures the memory expansion compartment cover to the base enclosure (documented in Section 5.6) 3 Four screws that secure the keyboard to the base enclosure (documented in Section 5.9) f Figure C-2. TM2.0 × 6.0 Screw Locations Maintenance and Service Guide C-3 - HP Evo n400c | Compaq Evo Notebook N410c Series and N410c Series Maintenance and - Page 159
in Section 5.11) 2 One screw that secures the right display support to the base enclosure (documented in Section 5.13) 3 One screw that secures the left display support to the base enclosure (documented in Section 5.14) Figure C-3. TM2.0 × 6.0 Screw Locations C-4 Maintenance and Service Guide - HP Evo n400c | Compaq Evo Notebook N410c Series and N410c Series Maintenance and - Page 160
Where used: Four screws that secure the display to the base enclosure (documented in Section 5.12) Head Width 4.0 mm Figure C-4. TM2.0 × 6.0 Screw Locations Maintenance and Service Guide C-5 - HP Evo n400c | Compaq Evo Notebook N410c Series and N410c Series Maintenance and - Page 161
Screw Listing Table C-3 Phillips P0 Metric 2.0 × 5.0 Screw Head Color Qty Length Thread Width Black 1 5.0 mm 2.0 mm 3.0 mm Where used: Evo Notebook N410c models only-One screw that secures the display lid switch board to the system board (documented in Section 5.13) Figure C-5. TM2.0 × 6.0 Screw - HP Evo n400c | Compaq Evo Notebook N410c Series and N410c Series Maintenance and - Page 162
Screw Listing Table C-4 Phillips P0 Metric 2.0 × 4.0 Screw Head Color Qty Length Thread Width Black 1 4.0 mm 2.0 mm 3.0 mm Where used: Evo Notebook N400c models only-One screw that secures the display lid switch board to the system board (documented in Section 5.13) Figure C-6. TM2.0 × 4.0 Screw - HP Evo n400c | Compaq Evo Notebook N410c Series and N410c Series Maintenance and - Page 163
Screw Listing Table C-4 Phillips P0 Metric 2.0 × 4.0 Screw (Continued) Head Color Qty Length Thread Width Silver 1 4.0 mm 2.0 mm 3.0 mm Where used: Evo Notebook N410c models only-One screw that secures the system board to the system board (documented in Section 5.14) Figure C-7. TM2.0 × 4.0 Screw - HP Evo n400c | Compaq Evo Notebook N410c Series and N410c Series Maintenance and - Page 164
: One screw that secures the system board to the base enclosure (documented in Section 5.14) Head Width 5.0 mm Figure C-8. PM2.0 × 7.0 Barrel Screw Location Maintenance and Service Guide C-9 - HP Evo n400c | Compaq Evo Notebook N410c Series and N410c Series Maintenance and - Page 165
N410c models-Seven screws that secure the system board to the base enclosure (documented in Section 5.14) 1 Evo Notebook N400c models-Six screws that secure the system board to the base enclosure (documented in Section 5.14) Figure C-9. TM2.0 × 4.0 Screw Locations C-10 Maintenance and Service - HP Evo n400c | Compaq Evo Notebook N410c Series and N410c Series Maintenance and - Page 166
system board to the base enclosure on each side of the external monitor connector (documented in Section 5.14) Figure C-10. HM5.0 × 9.5 Screwlock Locations Maintenance and Service Guide C-11 - HP Evo n400c | Compaq Evo Notebook N410c Series and N410c Series Maintenance and - Page 167
caps lock light 1-23 CD-ROM drive illustrated 3-12 OS loading problems 2-24 spare part number 3-13 specifications 6-8 CD-RW drive, spare part number 3-13 Certificate of Authenticity label 1-25 Compaq Diagnostics 2-1, 2-7 components bottom 1-24 front panel 1-15 keyboard 1-20 left side 1-18 rear panel - HP Evo n400c | Compaq Evo Notebook N410c Series and N410c Series Maintenance and - Page 168
3-10 removal 5-40 display lid switch board illustrated 3-10 display release latch 1-15 display right support illustrated 3-10 removal 5-33 DMA specifications 6-11 docking connector 1-25 docking station, troubleshooting 2-18 drives, preventing damage 4-3 Index-2 Maintenance and Service Guide - HP Evo n400c | Compaq Evo Notebook N410c Series and N410c Series Maintenance and - Page 169
6-5 hard drive light 1-22 hard drive spacer illustrated 3-10 removal 5-19 headphone jack illustrated 1-16 pin assignments A-2 I I/O address specifications 6-13 infrared port 1-17 interrupt specifications 6-12 K keyboard illustrated 3-2, 3-4 removal 5-22 spare part numbers 3-5, 5-22 troubleshooting - HP Evo n400c | Compaq Evo Notebook N410c Series and N410c Series Maintenance and - Page 170
O operating system loading, troubleshooting 2-19 optical drive specifications 6-8, 6-9 P packing precautions 4-4 palm rest illustrated 1-21, 3-4 removal 5-7 spare part numbers 3-3, 5-7 parallel connector illustrated 1-26 pin assignments A-1 parts catalog 3-1 Index-4 Maintenance and Service Guide - HP Evo n400c | Compaq Evo Notebook N410c Series and N410c Series Maintenance and - Page 171
adapter 6-11 battery 6-10 CD-ROM drive 6-8 computer 6-1 diskette drive 6-7 display 6-3, 6-4 DMA 6-11 DVD-ROM drive 6-9 hard drive 6-5 I/O addresses 6-13 interrupts 6-12 memory map 6-16 optical drive 6-8, 6-9 Standby button 1-20 static shielding materials 4-7 Maintenance and Service Guide Index-5 - HP Evo n400c | Compaq Evo Notebook N410c Series and N410c Series Maintenance and - Page 172
5-14 transporting precautions 4-4 troubleshooting audio 2-25 Compaq Diagnostics 2-7 Computer Setup 2-2 docking station 2-18 flowcharts 2-10 keyboard 2-28 modem 2-30 network 2-30 nonfunctioning device 2-18, 2-27 operating system loading 2-19 overview 2-1 pointing device 2-29 power 2-12 video 2-16 TV
b
Maintenance and Service Guide
Compaq Evo Notebook N410c and
N400c Series
Document Part Number: 268629-001
July 2002
This guide is a troubleshooting reference used for maintaining
and servicing the notebook. It provides comprehensive
information on identifying notebook features, components, and
spare parts, troubleshooting notebook problems, and performing
notebook disassembly procedures.