HP Evo n400c Maintenance and Service Guide Compaq Evo N400c Series
HP Evo n400c - Notebook PC Manual
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- HP Evo n400c | Maintenance and Service Guide Compaq Evo N400c Series - Page 1
Service Guide Compaq Evo Notebook N400c Series Document Part Number: 268629-002 August 2003 This guide is a troubleshooting reference used for maintaining and servicing the notebook. It provides comprehensive information on identifying notebook features, components, and spare parts, troubleshooting - HP Evo n400c | Maintenance and Service Guide Compaq Evo N400c Series - Page 2
Compaq Computer Corporation Compaq, Evo, and the Compaq logo are trademarks of Compaq Compaq products are set forth in the express limited warranty statements accompanying such products. Nothing herein should be construed as constituting an additional warranty. Maintenance and Service Guide - HP Evo n400c | Maintenance and Service Guide Compaq Evo N400c Series - Page 3
from the Security Menu 2-4 Selecting from the Advanced Menu 2-5 2.2 Using Compaq Diagnostics 2-7 Obtaining, Saving, or Printing Configuration Information 2-7 Obtaining, Saving, or Printing Diagnostic Test Information 2-8 2.3 Troubleshooting Flowcharts 2-10 Maintenance and Service Guide iii - HP Evo n400c | Maintenance and Service Guide Compaq Evo N400c Series - Page 4
5.5 Palm Rest 5-6 5.6 Memory Expansion Board 5-13 5.7 Hard Drive 5-17 5.8 Mini PCI Communications Board 5-19 5.9 Keyboard 5-21 5.10 Real Time Clock (RTC) Battery 5-25 5.11 Switch Cover 5-26 5.12 Display 5-28 5.13 Modem Cable 5-31 5.14 System Board 5-36 iv Maintenance and Service Guide - HP Evo n400c | Maintenance and Service Guide Compaq Evo N400c Series - Page 5
Contents 6 Specifications A Connector Pin Assignments B Power Cord Set Requirements 3-Conductor Power Cord Set B-1 General Requirements B-1 Country-Specific Requirements B-2 C Screw Listing Index Maintenance and Service Guide v - HP Evo n400c | Maintenance and Service Guide Compaq Evo N400c Series - Page 6
-leading Accelerated Graphics Port (AGP) implementation, and extensive multimedia support. The notebook provides desktop functionality and connectivity through the optional Mobile Expansion Unit (MEU). Figure 1-1. Compaq Evo Notebook N410c and Evo Notebook N400c Maintenance and Service Guide 1-1 - HP Evo n400c | Maintenance and Service Guide Compaq Evo N400c Series - Page 7
are shown in Tables 1-1 through 1-3. Table 1-1 Compaq Evo Notebook N410c and N400c Model Naming Conventions Key N4c P 120 X2 30 0 C 128 O XXXXXX-XXX 1 2 3 4 567 8 9 10 Key Description Options 1 Brand/Series designator N = Evo Notebook 4 = Ultra portable c = Common 2 Processor type - HP Evo n400c | Maintenance and Service Guide Compaq Evo N400c Series - Page 8
Description Table 1-2 Compaq Evo Notebook N410c Models The following Evo Notebook N410c models use config. code KVB2 and features: ■ TouchPad pointing device ■ 4-cell, 2.0-Ah lithium ion (Li ion) battery pack ■ 3-year warranty with on-site service ■ 16 MB of integrated video memory N410c P 120 - HP Evo n400c | Maintenance and Service Guide Compaq Evo N400c Series - Page 9
Compaq Evo Notebook N410c Models (Continued) The following Evo Notebook N410c models use config. code KVBZ and features: ■ TouchPad pointing device ■ 4-cell, 2.0-Ah Li ion battery pack ■ 3-year warranty ■ 16 MB of integrated video memory -643 470037-550 470037-600 1-4 Maintenance and Service Guide - HP Evo n400c | Maintenance and Service Guide Compaq Evo N400c Series - Page 10
Product Description Table 1-2 Compaq Evo Notebook N410c Models (Continued) N410c P 120 X2 30 0 C 25 2 Asia Pacific Australia Belgium Brazil Czech Republic Denmark Europe -740 470037-742 470037-745 470037-760 470037-743 470037-744 470037-662 470037-690 Maintenance and Service Guide 1-5 - HP Evo n400c | Maintenance and Service Guide Compaq Evo N400c Series - Page 11
Product Description Table 1-2 Compaq Evo Notebook N410c Models (Continued) N410c P 100 X2 20 0 C 25 O Asia Pacific Australia Belgium Brazil Czech Republic Denmark Europe -125 470040-126 470040-127 470040-128 470040-138 470040-129 470040-130 470039-997 1-6 Maintenance and Service Guide - HP Evo n400c | Maintenance and Service Guide Compaq Evo N400c Series - Page 12
Product Description Table 1-2 Compaq Evo Notebook N410c Models (Continued) N410c P 100 X2 20 0 C 25 2 Asia Pacific Australia Belgium Brazil Czech Republic Denmark Europe -165 470040-166 470040-167 470040-168 470040-179 470040-169 470040-170 470040-148 Maintenance and Service Guide 1-7 - HP Evo n400c | Maintenance and Service Guide Compaq Evo N400c Series - Page 13
Product Description Table 1-2 Compaq Evo Notebook N410c Models (Continued) The following Evo Notebook N410c models use config. code KVBZ and features: ■ TouchPad pointing device ■ 4-cell, 2.0-Ah Li ion battery pack ■ 1-year warranty ■ 16 MB of integrated video memory N410c P 120 X2 30 0 C 25 O - HP Evo n400c | Maintenance and Service Guide Compaq Evo N400c Series - Page 14
Compaq Evo Notebook N400c Models The following Evo Notebook N400c models use config. code JMWZ and features: ■ TouchPad pointing device ■ 4-cell, 2.0-Ah Li ion battery pack ■ 1-year warranty with on-site service ■ 16 MB of integrated video memory N400c 470026-531 Maintenance and Service Guide 1-9 - HP Evo n400c | Maintenance and Service Guide Compaq Evo N400c Series - Page 15
Product Description Table 1-3 Compaq Evo Notebook N400c Models (Continued) N400c P 700 X2 20 0 C 12 6 Asia Pacific Australia Belgium Brazil Czech Republic Denmark France French Canada Germany and 470013-770 470013-790 470013-772 470013-774 470013-471 470013-689 1-10 Maintenance and Service Guide - HP Evo n400c | Maintenance and Service Guide Compaq Evo N400c Series - Page 16
Product Description Table 1-3 Compaq Evo Notebook N400c Models (Continued) N400c P 700 X2 N400c P 700 X2 20 0 0 12 6 European International 470013-678 Asia Pacific 470013-679 N400c P 700 X2 20 0 0 12 8 European International 470013-676 Asia Pacific 470013-677 Maintenance and Service Guide - HP Evo n400c | Maintenance and Service Guide Compaq Evo N400c Series - Page 17
bit PC Cards ■ External AC adapter with power cord ■ Supports a 4-cell Li ion primary battery pack in the battery bay and an external 4-cell Li ion or 9-cell high-capacity battery pack ■ 40-, 30-, 20-, or 10-GB high-capacity hard drive ■ Connectors for Mobile Expansion Unit (MEU), MultiPort wireless - HP Evo n400c | Maintenance and Service Guide Compaq Evo N400c Series - Page 18
) Battery"). 3. Wait approximately five minutes. 4. Replace the RTC battery and reassemble the notebook. 5. Connect AC power to the notebook. Do not reinsert any battery packs at this time. 6. Turn on the notebook. All passwords and all CMOS settings are clear. Maintenance and Service Guide 1-13 - HP Evo n400c | Maintenance and Service Guide Compaq Evo N400c Series - Page 19
time and conserves power. The notebook supports the following power management features: ■ Standby ■ Hibernation ■ Setting customized by the user ■ Hotkeys for setting level of performance ■ Smart battery that provides an accurate battery power gauge ■ Battery calibration ■ Lid switch suspend/resume - HP Evo n400c | Maintenance and Service Guide Compaq Evo N400c Series - Page 20
(2) 4 MultiPort Function Allows airflow to cool internal components. Releases the display to open the notebook. Adjust or mute the system volume. Connects wireless communication devices, such as a Bluetooth or 802.11b MultiPort Module, and other options. Maintenance and Service Guide 1-15 - HP Evo n400c | Maintenance and Service Guide Compaq Evo N400c Series - Page 21
in Table 1-5. Figure 1-3. Right Side Components Table 1-5 Right Side Components Item 1 Component Power switch 2 Stereo speaker/ headphone jack Function Turns the notebook on or off or exits Standby. Connects stereo speakers, headphones, headset, or television audio. 1-16 Maintenance and - HP Evo n400c | Maintenance and Service Guide Compaq Evo N400c Series - Page 22
models only) Function Connects a single sound channel microphone. Ejects a PC Card from the PC Card slot. Supports 32-bit (CardBus) and 16-bit PC Cards. Connects USB devices. Links another IrDA-compliant device for wireless communication. Connects the network cable. ✎ A network cable is included - HP Evo n400c | Maintenance and Service Guide Compaq Evo N400c Series - Page 23
Product Description The external components on the left side of the notebook are shown in Figure 1-4 and described in Table 1-6. Figure 1-4. Left Side Components 1-18 Maintenance and Service Guide - HP Evo n400c | Maintenance and Service Guide Compaq Evo N400c Series - Page 24
External monitor connector 2 Power jack 3 USB connector 4 Vents 5 Security cable slot USB devices. Allow airflow to cool internal components. ✎ The forward vent is present only on Evo Notebook 400c models. Attaches an optional security cable to the notebook. Maintenance and Service Guide - HP Evo n400c | Maintenance and Service Guide Compaq Evo N400c Series - Page 25
1-7 Keyboard Components Item 1 Component Power/Standby button 2 Easy Access buttons (4) Function ■ Turns on the notebook if it is off. ■ Initiates and exits Standby. ■ When pressed with the Fn key, initiates Hibernation. Provide quick access to the Internet. 1-20 Maintenance and Service Guide - HP Evo n400c | Maintenance and Service Guide Compaq Evo N400c Series - Page 26
Keyboard notebook; can be used whether the notebook is open or closed. Converts keys to numeric keypad. Move the cursor around the screen. Provides TouchPad and TouchPad buttons or the pointing stick buttons. Also protects the internal hard drive, internal memory expansion Service Guide 1-21 - HP Evo n400c | Maintenance and Service Guide Compaq Evo N400c Series - Page 27
are shown in Figure 1-6 and described in Table 1-8. Figure 1-6. Keyboard Components (Pointing Stick Model-Evo Notebook N400c models only) Table 1-8 Keyboard Components Item 1 2 Component F1 through F12 function keys Hard drive light 3 MultiBay light Function Perform preset functions. On: The - HP Evo n400c | Maintenance and Service Guide Compaq Evo N400c Series - Page 28
Product Description Table 1-8 Keyboard Components (Continued) Item 4 Component Num lock light 5 Caps lock light 6 Scroll lock light 7 Battery light 8 Power light 9 Pointing stick 10 Right . Used with hotkeys to perform preset hotkey functions. Maintenance and Service Guide 1-23 - HP Evo n400c | Maintenance and Service Guide Compaq Evo N400c Series - Page 29
Product Description The external components on the bottom of the notebook are shown in Figure 1-7 and described in Table 1-9. Figure 1-7. Bottom Components 1-24 Maintenance and Service Guide - HP Evo n400c | Maintenance and Service Guide Compaq Evo N400c Series - Page 30
that contains one memory expansion slot for a memory expansion board. Contains the Product Key, which may need to be entered before using some Windows operating systems. Produces sound. Identifies the notebook; needed when you call Compaq customer support. Maintenance and Service Guide 1-25 - HP Evo n400c | Maintenance and Service Guide Compaq Evo N400c Series - Page 31
Product Description The notebook rear panel components are shown in Figure 1-8 and described in Table 1-10. Figure 1-8. Rear Panel a parallel device. Connects a serial device. Connects a television, VCR, camcorder, overhead projector, or video capture card. 1-26 Maintenance and Service Guide - HP Evo n400c | Maintenance and Service Guide Compaq Evo N400c Series - Page 32
steps. The system board provides the following device connections: ■ Memory expansion board ■ Hard drive ■ Display ■ Keyboard/TouchPad or pointing stick ■ Audio ■ Intel Pentium III processor ■ Fan ■ PC Card ■ Modem or modem/NIC The notebook uses an electrical fan for ventilation. The fan is - HP Evo n400c | Maintenance and Service Guide Compaq Evo N400c Series - Page 33
notebook features two Compaq system management utilities: ■ Computer Setup-A system information and customization utility that can be used even when your operating system is not working or will not load. This utility includes settings that are not available in Windows. Maintenance and Service Guide - HP Evo n400c | Maintenance and Service Guide Compaq Evo N400c Series - Page 34
system components. ❏ Troubleshoot a device configuration problem in Windows 2000, Windows XP Professional, or Windows XP Home. Using Computer Setup Information and settings in Computer Setup are accessed from the File, Security, or Advanced menus: 1. Turn on or restart the notebook. Press F10 while - HP Evo n400c | Maintenance and Service Guide Compaq Evo N400c Series - Page 35
Save to Floppy Restore from Floppy Restore Defaults Ignore Changes and Exit Save Changes and Exit To Do This ■ View identification information about the notebook, a docking base, and any battery packs in the system. ■ View specification information about the processor, memory and cache size - HP Evo n400c | Maintenance and Service Guide Compaq Evo N400c Series - Page 36
write* ■ CD-ROM or diskette startup ✎ Settings for a DVD-ROM can be entered in the CD-ROM field. System IDs Enter identification numbers for the notebook, a docking base, and all battery packs in the system. *Not applicable to SuperDisk LS-120 drives. 2-4 Maintenance and Service Guide - HP Evo n400c | Maintenance and Service Guide Compaq Evo N400c Series - Page 37
/disable USB legacy support for a USB keyboard. (When USB legacy support is enabled, the keyboard works even when a Windows operating system is not loaded.) ■ Set an optional external monitor or overhead projector connected to a video card in a docking base as the primary device. (When the notebook - HP Evo n400c | Maintenance and Service Guide Compaq Evo N400c Series - Page 38
Enable to recognize the docking bases individually, by serial number.) ■ Enable/disable the reporting of the processor serial number by the processor to the software. HDD Self Test Options Run a quick comprehensive self test on hard drives in the system that support the test features. * Video - HP Evo n400c | Maintenance and Service Guide Compaq Evo N400c Series - Page 39
> Control Panel > Compaq Diagnostics. 2. Select Categories, then select a category from the drop-down list. ❏ To save the information, select File > Save As. ❏ To print the information, select File > Print. 3. To close Compaq Diagnostics, select File > Exit. Maintenance and Service Guide 2-7 - HP Evo n400c | Maintenance and Service Guide Compaq Evo N400c Series - Page 40
Troubleshooting Obtaining, Saving, or Printing Diagnostic Test Information 1. Access Compaq Diagnostics by selecting Start > Settings > Control Panel > Compaq Diagnostics. 2. Select the Test tab. 3. In the scroll box, the checkbox for each test you want to run. 2-8 Maintenance and Service Guide - HP Evo n400c | Maintenance and Service Guide Compaq Evo N400c Series - Page 41
Troubleshooting 5. Select a test mode: ❏ Interactive Mode-Provides maximum control over found on each test, and the total run time of each test. ❏ Error tab-Lists all errors found in the notebook with their error codes. 8. Select a tab to save the report: ❏ Log tab-Select Save. ❏ Error tab-Select - HP Evo n400c | Maintenance and Service Guide Compaq Evo N400c Series - Page 42
19 2.20 Description Initial Troubleshooting No Power, Part 1 No Power, Part 2 No Power, Part 3 No Power, Part 4 No Video, Part 1 No Video, Part 2 Nonfunctioning Docking Station No Operating System (OS) Loading No OS Loading From Hard Drive, Part 1 No OS Loading From Hard Drive, Part 2 No OS Loading - HP Evo n400c | Maintenance and Service Guide Compaq Evo N400c Series - Page 43
17, Nonfunctioning Device. N Keyboard/ pointing device working? Y Go to Flowchart 2.18, Nonfunctioning Keyboard, or Flowchart 2.19, Nonfunctioning Pointing Device. N Connecting to network or modem? Y Go to Flowchart 2.20, No Network or Modem Connection. End Maintenance and Service Guide 2-11 - HP Evo n400c | Maintenance and Service Guide Compaq Evo N400c Series - Page 44
Troubleshooting Flowchart 2.2 - No Power, Part 1 No power (power LED is off). Remove from docking station (if applicable). N Power up on battery power? Y *Reset power. N Power up on battery power? Y Go to Flowchart 2.3, No Power, Part 2. N Power up on AC power? Y *Reset power. N Power up on - HP Evo n400c | Maintenance and Service Guide Compaq Evo N400c Series - Page 45
in battery socket and clean if necessary. Y Power on? N Done Check battery by recharging, moving it to another notebook, or replacing it. N Power on? Y Replace power supply (if applicable). N Done Power on? Y Go to Flowchart 2.4, No Power, Part 3. Done Maintenance and Service Guide 2-13 - HP Evo n400c | Maintenance and Service Guide Compaq Evo N400c Series - Page 46
Troubleshooting Flowchart 2.4 - No Power, Part 3 Continued from Flowchart 2.3, No Power, Part 2. Plug directly into AC outlet. Y Power LED on? N Reseat AC adapter in notebook and at power source. Y Power on? N N 2.5, No Power, Part 4. N Power on? Y Done Done 2-14 Maintenance and Service Guide - HP Evo n400c | Maintenance and Service Guide Compaq Evo N400c Series - Page 47
Y Done Replace the following items (if applicable). Check notebook operation after each replacement: 1. Internal DC-DC converter* 2. Internal AC adapter 3. Processor board* 4. System board* *Replace these items as a set to prevent shorting out among components. Maintenance and Service Guide 2-15 - HP Evo n400c | Maintenance and Service Guide Compaq Evo N400c Series - Page 48
Troubleshooting Flowchart 2.6 - No Video, Part 1 No video. Stand-alone or docking station? Docking station Go to Flowchart 2.7, No following one at a time. Test after each replacement. 1. Cable between notebook and notebook display (if applicable) 2. Inverter board (if applicable) 3. Display 4. - HP Evo n400c | Maintenance and Service Guide Compaq Evo N400c Series - Page 49
Troubleshooting Flowchart 2.7 - No Video, Part 2 Continued from Flowchart 2.6, No Video, Part 1. Remove notebook from docking station, if connected. Adjust display brightness. Check brightness of external monitor. N Video OK? Y Go to "A" in Flowchart 2.6, No Video, Part 1. Y Video OK? N - HP Evo n400c | Maintenance and Service Guide Compaq Evo N400c Series - Page 50
into docking station. Y Docking station operating? N Done Replace the following docking station components one at a time. Check notebook operation after each replacement. 1. Power supply 2. I/O board 3. Backplane board 4. Switch box 5. Docking motor mechanism 2-18 Maintenance and Service Guide - HP Evo n400c | Maintenance and Service Guide Compaq Evo N400c Series - Page 51
No OS loading.* Reseat power cord in docking station and power outlet. * Before beginning troubleshooting, always check cable connections, cable ends, and drives for bent or damaged pins. No OS loading from hard drive, go to Flowchart 2.10, No OS Loading from Hard Drive, Part 1. No OS loading from - HP Evo n400c | Maintenance and Service Guide Compaq Evo N400c Series - Page 52
Troubleshooting Flowchart 2.10 - No OS Loading from Hard Drive, Part 1 OS not loading from hard drive. Y Nonsystem disk message? N Go to Flowchart 2.11, No OS Loading from Hard Drive, Part 2. Reseat external hard drive. Y OS loading? N N Boot from CD? Y Check the setup utility for correct - HP Evo n400c | Maintenance and Service Guide Compaq Evo N400c Series - Page 53
, then format hard drive to bootable C:\ prompt. Hard drive formatted? Y Format hard drive and bring to a bootable Y C:\ prompt. Computer booted? N Go to Flowchart 2.12, No OS Loading from Hard Drive, Part 3. Load OS using Restore CD (if applicable). Maintenance and Service Guide 2-21 - HP Evo n400c | Maintenance and Service Guide Compaq Evo N400c Series - Page 54
sectors be fixed? Y Clean virus. Y OS loading from hard drive? N Y Diagnostics on diskette? N Replace hard drive. Run diagnostics and follow recommendations. N Fix bad sectors. Boot from hard drive? Replace hard drive. Y Done Replace hard drive. Done 2-22 Maintenance and Service Guide - HP Evo n400c | Maintenance and Service Guide Compaq Evo N400c Series - Page 55
notebook. Y Check diskette for system files. Try different diskette. Y Nonsystem disk error? N 1. Replace diskette drive. 2. Replace system board. Y OS loading? N Done Change boot priority using the setup utility. Go to Flowchart 2.17, Nonfunctioning Device. Maintenance and Service Guide - HP Evo n400c | Maintenance and Service Guide Compaq Evo N400c Series - Page 56
Troubleshooting Flowchart 2.14 - No OS Loading from CD- or DVD-ROM Drive Y N No OS loading from Disc CD- or in drive? DVD-ROM Drive. N Bootable disc in drive? Y Install bootable disc and reboot notebook. Install bootable disc. Try another bootable disc. Y Boots from CD or DVD? N - HP Evo n400c | Maintenance and Service Guide Compaq Evo N400c Series - Page 57
Troubleshooting Flowchart 2.15 - No Audio, Part 1 Y No audio. Turn up audio internally or externally. Audio? N Done Y Notebook in docking station (if applicable)? N Undock N Internal audio? Go to Flowchart 2.16, No Audio, Part 2. Y Go to Flowchart 2.16, No Audio, Part 2. Replace the - HP Evo n400c | Maintenance and Service Guide Compaq Evo N400c Series - Page 58
drivers and set configuration in OS. Connect to external speaker. N Audio? Y Replace audio board and speaker connections in notebook (if applicable). Y Audio? N Done 1. Replace internal speakers. 2. Replace audio board (if applicable). 3. Replace system board. 2-26 Maintenance and Service - HP Evo n400c | Maintenance and Service Guide Compaq Evo N400c Series - Page 59
. N Device boots properly? Y Possible bad hard drive. Replace drive. Possible bad NIC. Replace card. If integrated NIC, replace system board. Go to Flowchart 2.9, No OS Loading. N Device boots properly? Y Done Possible bad diskette drive. Replace drive. Done Maintenance and Service Guide 2-27 - HP Evo n400c | Maintenance and Service Guide Compaq Evo N400c Series - Page 60
operating properly. Connect notebook to good external keyboard. N External device works? Y Replace system board. Reseat internal keyboard connector (if applicable). N OK? Y Replace internal keyboard or cable. Y Done OK? N Replace system board. Done 2-28 Maintenance and Service Guide - HP Evo n400c | Maintenance and Service Guide Compaq Evo N400c Series - Page 61
Connect notebook to good external pointing device. N External device works? Y Replace system board. Reseat internal pointing device connector (if applicable). N OK? Y Replace internal pointing device or cable. Y Done OK? N Replace system board. Done Maintenance and Service Guide 2-29 - HP Evo n400c | Maintenance and Service Guide Compaq Evo N400c Series - Page 62
to nondigital line. N N NIC/modem configured in OS? Y Reload drivers and reconfigure. N Y OK? Done Disconnect all power from the notebook and open. Reseat NIC/modem (if applicable). Replace NIC/modem (if applicable). Y OK? N Done Replace system board. 2-30 Maintenance and Service Guide - HP Evo n400c | Maintenance and Service Guide Compaq Evo N400c Series - Page 63
for spare part numbers and option part numbers. 3.1 Serial Number Location When ordering parts or requesting information, provide the notebook serial number and model number located on the bottom of the notebook (Figure 3-1). Figure 3-1. Serial Number Location Maintenance and Service Guide 3-1 - HP Evo n400c | Maintenance and Service Guide Compaq Evo N400c Series - Page 64
Illustrated Parts Catalog 3.2 Computer System Major Components Figure 3-2. Computer System Major Components 3-2 Maintenance and Service Guide - HP Evo n400c | Maintenance and Service Guide Compaq Evo N400c Series - Page 65
231454-001 MultiPort cover Left display support Center display support Right display support RTC battery Display lid switch board (used only with Evo Notebook N400c models) Hard drive spacer Memory expansion compartment cover Not Illustrated ■ TouchPad cable ■ PC Card slot weight saver ■ External - HP Evo n400c | Maintenance and Service Guide Compaq Evo N400c Series - Page 66
Illustrated Parts Catalog Computer System Major Components (continued) 3-4 Maintenance and Service Guide - HP Evo n400c | Maintenance and Service Guide Compaq Evo N400c Series - Page 67
230514-111 230514-AB1 230514-141 230514-031 230514-001 Keyboard with pointing stick (for use only with Evo Notebook N400c models) Belgian Brazilian Czech Danish French French Canadian German Hungarian -101 230515-111 230515-AB1 230515-141 230515-031 230515-001 Maintenance and Service Guide 3-5 - HP Evo n400c | Maintenance and Service Guide Compaq Evo N400c Series - Page 68
Illustrated Parts Catalog Computer System Major Components (continued) 3-6 Maintenance and Service Guide - HP Evo n400c | Maintenance and Service Guide Compaq Evo N400c Series - Page 69
) Item 5 6 Description Switch cover Hard drives 40 GB 30 GB 20 GB 10 GB 7 System boards (includes fan and heat sink) For use only with Evo Notebook N410c models 1.20-GHz Intel Pentium III processor 1.00-GHz Intel Pentium III processor For use only with Evo Notebook N400c models 850-MHz Intel - HP Evo n400c | Maintenance and Service Guide Compaq Evo N400c Series - Page 70
Illustrated Parts Catalog Computer System Major Components (continued) 3-8 Maintenance and Service Guide - HP Evo n400c | Maintenance and Service Guide Compaq Evo N400c Series - Page 71
use with Evo Notebook N410c and N400c models External Li ion battery pack, 4 cell External high capacity battery pack, 9 cell For use only with Evo Notebook N410c models For use with Evo Notebook N410c and N400c models Mini PCI communication boards Lucent Win Modem + Intel PRO-100 (S)P Mobile Combo - HP Evo n400c | Maintenance and Service Guide Compaq Evo N400c Series - Page 72
Illustrated Parts Catalog 3.3 Miscellaneous Plastics Kit Components Figure 3-3. Miscellaneous Plastics Kit Components 3-10 Maintenance and Service Guide - HP Evo n400c | Maintenance and Service Guide Compaq Evo N400c Series - Page 73
(used only with Evo Notebook 400c models) Hard drive spacer Computer feet Item 8 9 10 11 12 13 Description RTC battery TouchPad cable External monitor connector cover PC Card slot weight saver Memory expansion compartment cover External battery slot spacers Maintenance and Service Guide 3-11 - HP Evo n400c | Maintenance and Service Guide Compaq Evo N400c Series - Page 74
Illustrated Parts Catalog 3.4 Mass Storage Devices Figure 3-4. Mass Storage Devices 3-12 Maintenance and Service Guide - HP Evo n400c | Maintenance and Service Guide Compaq Evo N400c Series - Page 75
1 Description Hard drives 40 GB 30 GB 20 GB 10 GB 2 External diskette drive 2a External diskette drive cable 2b External diskette drive cradle 3 Optical drives The following options are for use only with the Mobile Expansion Unit: 8X Max DVD-ROM drive 24X Max CD-ROM drive CD-RW drive DVD - HP Evo n400c | Maintenance and Service Guide Compaq Evo N400c Series - Page 76
Automobile adapter Battery charger Bluetooth MultiPort Module External AC adapters 65 W, slim line 50 W, slim line Memory expansion boards For use only with Evo Notebook N410c models 133 MHz, 256 MB 133 MHz, 256 MB 133 MHz, 128 MB 133 MHz, 128 MB For use with all Evo Notebook N410c and N400c models - HP Evo n400c | Maintenance and Service Guide Compaq Evo N400c Series - Page 77
Number Mobile Expansion Units For use only with Evo Notebook N410c models For use with Evo Notebook N410c and N400c models 292385 following screws (Refer to Appendix C, "Screw Listing," for more information on screw specifications and usage.) 231455-001 ■ Torx T8 Metric 2.0 × 6.0 ■ Torx T8 - HP Evo n400c | Maintenance and Service Guide Compaq Evo N400c Series - Page 78
mini PCI combination 56 Kbps modem/NIC board Type III mini PCI 56 Kbps modem board PC Card modem Modem adapters Czech German Hungarian 234963-221 304398-041 234963-211 Norwegian Swiss Modem cable 091 198294-111 234962-001 316904-061 316904-101 158593-031 3-16 Maintenance and Service Guide - HP Evo n400c | Maintenance and Service Guide Compaq Evo N400c Series - Page 79
Preliminaries This chapter provides essential information for proper and safe removal and replacement service. 4.1 Tools Required You will need the following tools to complete the removal kit (includes connector removal tool, loopback plugs, and case utility tool) Maintenance and Service Guide 4-1 - HP Evo n400c | Maintenance and Service Guide Compaq Evo N400c Series - Page 80
Service Considerations The following sections include some of the considerations that you should keep in mind during disassembly and assembly procedures. ✎ As you remove each subassembly from the notebook in the maintenance instructions. Cables and CAUTION: When servicing the notebook, ensure that - HP Evo n400c | Maintenance and Service Guide Compaq Evo N400c Series - Page 81
the following precautions: ■ Before removing or inserting a hard drive, shut down the notebook. If you are unsure whether the notebook is off or in Hibernation, turn the notebook on, then shut it down. ■ Before removing a diskette drive or optical drive, ensure that a diskette or disc is not in - HP Evo n400c | Maintenance and Service Guide Compaq Evo N400c Series - Page 82
-free workstations. ■ Place items on a grounded surface before removing items from their containers. ■ Always be properly grounded when touching a sensitive component or assembly. 4-4 Maintenance and Service Guide - HP Evo n400c | Maintenance and Service Guide Compaq Evo N400c Series - Page 83
properly grounded work surface and use properly grounded tools and equipment. ■ Use conductive field service tools, such as cutters, screwdrivers, and vacuums. ■ When using fixtures that must input signals before inserting or removing connectors or test equipment. Maintenance and Service Guide 4-5 - HP Evo n400c | Maintenance and Service Guide Compaq Evo N400c Series - Page 84
Foot straps (heel, toe, or boot straps) can be used at standing workstations and are compatible with most types of shoes or boots. On conductive floors or dissipative floor Static-dissipative tables or floor mats with hard ties to the ground ■ Field service kits ■ Static awareness labels ■ Material - HP Evo n400c | Maintenance and Service Guide Compaq Evo N400c Series - Page 85
4-2 Static-Shielding Materials Material Antistatic plastic Carbon-loaded plastic Metallized laminate Use Bags Floor mats Floor mats Voltage Protection Level 1,500 V 7,500 V 5,000 V Maintenance and Service Guide 4-7 - HP Evo n400c | Maintenance and Service Guide Compaq Evo N400c Series - Page 86
on screw sizes, locations, and usage. 5.1 Serial Number Report the notebook serial number to Compaq when requesting information or ordering spare parts. The serial number is located on the bottom of the notebook (Figure 5-1). Figure 5-1. Serial Number Location Maintenance and Service Guide 5-1 - HP Evo n400c | Maintenance and Service Guide Compaq Evo N400c Series - Page 87
rest Memory expansion board Hard drive Mini PCI communications board Keyboard Real time clock (RTC) battery Switch cover Display Modem cable System board # of Screws Removed 0 0 4 1 0 0 4 0 4 4 2 12 on Evo Notebook N410c models 10 on Evo Notebook N400c models 5-2 Maintenance and Service Guide - HP Evo n400c | Maintenance and Service Guide Compaq Evo N400c Series - Page 88
before disassembling the notebook: 1. Turn off the notebook. 2. Undock the notebook and Mobile Expansion Unit (MEU) from the docking base, if applicable. 3. Disconnect the notebook from the MEU, if applicable. 4. Disconnect the AC adapter and external devices. 5. Remove the primary battery pack by - HP Evo n400c | Maintenance and Service Guide Compaq Evo N400c Series - Page 89
the external battery release latches toward the inside of the notebook 1 (Figure 5-3). d. Rotate the external battery pack 90 degrees toward the notebook 2. e. Remove the battery pack from the notebook 3. Figure 5-3. Removing the Optional External Battery Pack 5-4 Maintenance and Service Guide - HP Evo n400c | Maintenance and Service Guide Compaq Evo N400c Series - Page 90
rubber pads. The base feet are included in the Miscellaneous Plastics Kit (spare part number 231454-001). Refer to Figure 5-4 for the locations of the notebook feet. Figure 5-4. Replacing the Computer Feet Maintenance and Service Guide 5-5 - HP Evo n400c | Maintenance and Service Guide Compaq Evo N400c Series - Page 91
) 231449-001 231591-001 The palm rest must be removed to access the internal memory expansion slot, the hard drive, and the modem/NIC board. 1. Prepare the notebook for disassembly (Section 5.3). 2. Turn the notebook bottom side up with the front facing forward. 5-6 Maintenance and Service Guide - HP Evo n400c | Maintenance and Service Guide Compaq Evo N400c Series - Page 92
Removal and Replacement Procedures 3. Remove the four TM2.0 × 6.0 screws that secure the palm rest to the base enclosure (Figure 5-5). Figure 5-5. Removing the Palm Rest Screws 4. Turn the notebook top side up with the front facing forward. 5. Open the notebook. Maintenance and Service Guide 5-7 - HP Evo n400c | Maintenance and Service Guide Compaq Evo N400c Series - Page 93
Removal and Replacement Procedures 6. Press forward on the back edge of the palm rest between the right side of the space bar and the right Alt key to disengage the palm rest from the base enclosure (Figure 5-6). Figure 5-6. Releasing the Palm Rest 5-8 Maintenance and Service Guide - HP Evo n400c | Maintenance and Service Guide Compaq Evo N400c Series - Page 94
Removal and Replacement Procedures 7. Lift up the back edge of the palm rest 1 until the RTC battery 2 and TouchPad cables 3 prevent it from lifting any farther (Figure 5-7). Figure 5-7. Releasing the Palm Rest (continued) Maintenance and Service Guide 5-9 - HP Evo n400c | Maintenance and Service Guide Compaq Evo N400c Series - Page 95
the palm rest clears the base enclosure, swing the front edge of the palm rest up and back 2 and rest the palm rest on the keyboard 3. Figure 5-8. Releasing the Palm Rest (continued) 5-10 Maintenance and Service Guide - HP Evo n400c | Maintenance and Service Guide Compaq Evo N400c Series - Page 96
clip 1 (Figure 5-9). ✎ The RTC battery is included in the Miscellaneous Plastics Kit (spare part number 231454-001). 11. Disconnect the TouchPad cable 2 from the connector on the TouchPad. Figure 5-9. Removing the RTC Battery and Disconnecting the TouchPad Cable Maintenance and Service Guide 5-11 - HP Evo n400c | Maintenance and Service Guide Compaq Evo N400c Series - Page 97
Removal and Replacement Procedures ✎ Evo Notebook N400c models only-Models with pointing stick keyboards have a pointing stick button cable that needs to be disconnected prior to removing the palm set it aside. Reverse the above procedure to install the palm rest. 5-12 Maintenance and Service Guide - HP Evo n400c | Maintenance and Service Guide Compaq Evo N400c Series - Page 98
in the palm rest (Figure 5-11). Figure 5-11. Routing the RTC Battery and TouchPad Cables 5.6 Memory Expansion Board ✎ The Compaq Evo Notebook N410c notebook has two memory expansion slots: one is located on the bottom of the notebook and the other is located under the palm rest. The procedure for - HP Evo n400c | Maintenance and Service Guide Compaq Evo N400c Series - Page 99
.0 × 6.0 screw 1 that secures the memory expansion compartment cover to the base enclosure (Figure 5-12). 4. Lift the back edge of the memory expansion compartment cover and swing it up and forward 2. Figure 5-12. Removing the Memory Expansion Compartment Cover 5-14 Maintenance and Service Guide - HP Evo n400c | Maintenance and Service Guide Compaq Evo N400c Series - Page 100
side of the memory expansion board 1. The memory expansion board tilts upward (Figure 5-13). 6. Lift the edge of the memory expansion board and slide it gently out of the memory expansion slot at a 45-degree angle 2. Figure 5-13. Removing a Memory Expansion Board Maintenance and Service Guide 5-15 - HP Evo n400c | Maintenance and Service Guide Compaq Evo N400c Series - Page 101
of the memory expansion board 1. The memory expansion board tilts upward (Figure 5-14). 4. Lift the edge of the memory expansion board and slide it gently out of the memory expansion slot at a 45-degree angle 2. Figure 5-14. Removing a Memory Expansion Board 5-16 Maintenance and Service Guide - HP Evo n400c | Maintenance and Service Guide Compaq Evo N400c Series - Page 102
, turn the notebook on, then shut it down. If the notebook is running a retail version of a Windows operating system, shut down the notebook before removing any drive. 1. Prepare the notebook for disassembly (Section 5.3). 2. Remove the palm rest (Section 5.5). Maintenance and Service Guide 5-17 - HP Evo n400c | Maintenance and Service Guide Compaq Evo N400c Series - Page 103
. Figure 5-15. Removing the Hard Drive Reverse the above procedure to install the hard drive. Ä CAUTION: When installing the hard drive, make sure the speaker and modem/NIC cables are not crimped between the back edge of the hard drive and the base enclosure. 5-18 Maintenance and Service Guide - HP Evo n400c | Maintenance and Service Guide Compaq Evo N400c Series - Page 104
+ Intel PRO-100 (S)P Mobile Combo Adapter Type III mini PCI combination 56 Kbps modem/NIC board Type III mini PCI 56 Kbps modem board 230339-001 230338-001 230337-001 1. Prepare the notebook for disassembly (Section 5.3). 2. Remove the palm rest (Section 5.5). Maintenance and Service Guide 5-19 - HP Evo n400c | Maintenance and Service Guide Compaq Evo N400c Series - Page 105
in an electrostatic-safe container. Figure 5-16. Removing the Modem/NIC Board Reverse the above procedure to install the modem/NIC board. 5-20 Maintenance and Service Guide - HP Evo n400c | Maintenance and Service Guide Compaq Evo N400c Series - Page 106
101 230514-111 230514-AB1 230514-141 230514-031 230514-001 Keyboard with pointing stick (for use only with Evo Notebook N400c models) Belgian Brazilian Czech Danish French French Canadian German Hungarian 230515-111 230515-AB1 230515-141 230515-031 230515-001 Maintenance and Service Guide 5-21 - HP Evo n400c | Maintenance and Service Guide Compaq Evo N400c Series - Page 107
and Replacement Procedures Evo Notebook N400c models only-If you are removing a pointing stick keyboard, you must first remove the palm rest so the pointing stick button cable can be disconnected. Refer to Section 5.5 for palm rest removal instructions. If you are removing a TouchPad keyboard, it is - HP Evo n400c | Maintenance and Service Guide Compaq Evo N400c Series - Page 108
Lift up the front edge of the keyboard 1 until it clears the memory expansion connector and the mini PCI connector (Figure 5-18). 7. Slide the keyboard forward until it disengages from the 2 and rest it on the base enclosure. Figure 5-18. Releasing the Keyboard Maintenance and Service Guide 5-23 - HP Evo n400c | Maintenance and Service Guide Compaq Evo N400c Series - Page 109
Procedures 8. Release the ZIF connector 1 to which the keyboard cable is attached and disconnect the keyboard cable 2 (Figure 5-19). 9. Remove the keyboard. Figure 5-19. Disconnecting the Keyboard Cable Reverse the above procedure to install the keyboard. 5-24 Maintenance and Service Guide - HP Evo n400c | Maintenance and Service Guide Compaq Evo N400c Series - Page 110
palm rest (Section 5.5). 3. Remove the keyboard (Section 5.9). 4. Disconnect the RTC battery cable from the system board 1 (Figure 5-20). 5. Remove the RTC battery 2. Figure 5-20. Removing the RTC Battery Reverse the above procedure to install the RTC battery. Maintenance and Service Guide 5-25 - HP Evo n400c | Maintenance and Service Guide Compaq Evo N400c Series - Page 111
keyboard (Section 5.9). 4. Close the notebook. 5. Turn the notebook bottom side up with the rear panel facing forward. 6. Remove the four TM2.0 × 6.0 screws that secure the switch cover to the base enclosure (Figure 5-21). Figure 5-21. Removing the Switch Cover Screws 5-26 Maintenance and Service - HP Evo n400c | Maintenance and Service Guide Compaq Evo N400c Series - Page 112
notebook as far as it will open. 9. Lift up on the outside edges of the switch cover to disengage it from the base enclosure 1 (Figure 5-22). 10. Remove the switch cover 2. Figure 5-22. Removing the Switch Cover Reverse the above procedure to install the switch cover. Maintenance and Service Guide - HP Evo n400c | Maintenance and Service Guide Compaq Evo N400c Series - Page 113
(for use only with Evo Notebook N400c models) 292383-001 231448-001 1. Prepare the notebook for disassembly (Section 5.3) and, in the order below, remove the following components: ❏ Palm rest (Section 5.5) ❏ Keyboard (Section 5.9) ❏ Switch cover (Section 5.11) 5-28 Maintenance and Service Guide - HP Evo n400c | Maintenance and Service Guide Compaq Evo N400c Series - Page 114
2 cables from the system board (Figure 5-23). ✎ When the display screws are removed, the display assembly is unsupported. Make sure to provide support for the display assembly when removing the display screws. 3. Remove the four TM2.0 × 6.0 screws 3 that secure the display to the base enclosure - HP Evo n400c | Maintenance and Service Guide Compaq Evo N400c Series - Page 115
indicated. After all four screws have been loosely installed, tighten them. Figure 5-24. Routing the Display Cables and Installing the Display Screws 5-30 Maintenance and Service Guide - HP Evo n400c | Maintenance and Service Guide Compaq Evo N400c Series - Page 116
the notebook for disassembly (Section 5.3) and, in the order below, remove the following components: ❏ Palm rest (Section 5.5) ❏ Keyboard (Section 5.9) ❏ Switch cover (Section 5.11) ❏ Display (Section 5.12) 2. Position the notebook so the rear panel faces you. Maintenance and Service Guide 5-31 - HP Evo n400c | Maintenance and Service Guide Compaq Evo N400c Series - Page 117
Removal and Replacement Procedures 3. Remove the TM2.0 × 6.0 screw 1 that secures the right display support to the base enclosure (Figure 5-25). 4. Remove the right display support 2. Figure 5-25. Removing the Right Display Support 5-32 Maintenance and Service Guide - HP Evo n400c | Maintenance and Service Guide Compaq Evo N400c Series - Page 118
so the front faces you. ✎ Steps 6 through 11 apply only to Evo Notebook N410c models. 6. Lift the RJ45/RJ11 connector module 1 out of the base display lid switch board to the base enclosure. Figure 5-26. Removing the Modem Cable on Evo Notebook N410c Models Maintenance and Service Guide 5-33 - HP Evo n400c | Maintenance and Service Guide Compaq Evo N400c Series - Page 119
Procedures 10. Disconnect the network interface card (NIC) passthrough cable 1 and NIC/switch to system cable 2 from the system board (Figure 5-27). 11. Remove the modem cable. Figure 5-27. Removing the Modem Cable on Evo Notebook N410c Models (continued) 5-34 Maintenance and Service Guide - HP Evo n400c | Maintenance and Service Guide Compaq Evo N400c Series - Page 120
Replacement Procedures ✎ Steps 12 through 16 apply only to Evo Notebook N400c models. 12. Remove the RJ45/RJ11 connector module 1 cable. Figure 5-28. Removing the Modem Cable on Evo Notebook N400c Models Reverse the above procedure to install the modem cable. Maintenance and Service Guide 5-35 - HP Evo n400c | Maintenance and Service Guide Compaq Evo N400c Series - Page 121
the following components: ❏ Palm rest (Section 5.5) ❏ Hard drive (Section 5.7) ❏ Mini PCI communications board (Section 5.8) ❏ Keyboard (Section 5.9) ❏ RTC battery (Section 5.10) ❏ Switch cover (Section 5.11) ❏ Display (Section 5.12) ❏ Modem cable (Section 5.12) 5-36 Maintenance and Service Guide - HP Evo n400c | Maintenance and Service Guide Compaq Evo N400c Series - Page 122
support and swing it toward the back of the notebook 1 (Figure 5-29). 3. Remove the center display support 2. ✎ The center display support is included in the Miscellaneous Plastics Kit (spare part number 231454-001). Figure 5-29. Removing the Center Display Support Maintenance and Service Guide - HP Evo n400c | Maintenance and Service Guide Compaq Evo N400c Series - Page 123
the rear panel facing forward. 5. Remove the PM2.0 × 7.0 barrel screw 1 that secures the system board to the base enclosure (Figure 5-30). 6. Evo Notebook N410c models only-Remove the PM2.0 × 4.0 screw 2 that secures the system board to the base enclosure. Figure 5-30. Removing the System Board - HP Evo n400c | Maintenance and Service Guide Compaq Evo N400c Series - Page 124
that secures the left display support to the base enclosure (Figure 5-31). ✎ The left display support is included in the Evo Notebook N410c models have an additional TM2.0 × 3.5 screw 5 that must be removed. Figure 5-31. Removing the System Board Screws and Screwlocks Maintenance and Service Guide - HP Evo n400c | Maintenance and Service Guide Compaq Evo N400c Series - Page 125
secure the processor mounting bracket 2 when removing the system board (Figure 5-32). Figure 5-32. Identifying the Processor Mounting Bracket and Fan Screws 5-40 Maintenance and Service Guide - HP Evo n400c | Maintenance and Service Guide Compaq Evo N400c Series - Page 126
Removal and Replacement Procedures 12. Disconnect the external battery terminal 1 and speaker cables 2 from the system board (Figure 5-33). Figure 5-33. Disconnecting the External Battery Terminal and Speaker Cables from the System Board Maintenance and Service Guide 5-41 - HP Evo n400c | Maintenance and Service Guide Compaq Evo N400c Series - Page 127
of the system board 1 until the external battery terminal 2 and NTSC module cables 3 clear battery terminal 2 and NTSC module cables 3 from the system board. Figure 5-34. Disconnecting the External Battery Terminal and NTSC Module Cables from the System Board 5-42 Maintenance and Service Guide - HP Evo n400c | Maintenance and Service Guide Compaq Evo N400c Series - Page 128
Removal and Replacement Procedures 16. Slide the system board to the left to remove it from the base enclosure (Figure 5-35). Figure 5-35. Removing the System Board Reverse the above procedure to install the system board. Maintenance and Service Guide 5-43 - HP Evo n400c | Maintenance and Service Guide Compaq Evo N400c Series - Page 129
the system board into the base enclosure, place the left edge of the system board into the base enclosure first to ensure that the PC Card eject button properly fits into the slot in the base enclosure 1. Make sure the external monitor connector bracket 2 and security cable slot bracket 3 are - HP Evo n400c | Maintenance and Service Guide Compaq Evo N400c Series - Page 130
board when it is installed into the base enclosure (Figure 5-37). Failure to follow this caution can result in damage to notebook components, system failure, and data loss Figure 5-37. Routing the Speaker, External Battery Terminal, NTSC Module, and Fan Cables Maintenance and Service Guide 5-45 - HP Evo n400c | Maintenance and Service Guide Compaq Evo N400c Series - Page 131
and performance specifications. Table 6-1 Computer Dimensions Height Width Depth 2.26 cm 26.67 cm 24.13 cm .89 in 10.5 in 9.5 in Weight 1.59 kg 3.5 lb Standalone (battery) power requirements Nonoperating 10 to 35° C -20 to 60° C 50 to 95° F -4 to 140° F Maintenance and Service Guide 6-1 - HP Evo n400c | Maintenance and Service Guide Compaq Evo N400c Series - Page 132
Specifications Table 6-1 Computer (Continued) Relative humidity Operating Nonoperating 10 to 90% relative humidity ✎ Applicable product safety standards specify thermal limits for plastic surfaces. The notebook operates well within this range of temperatures. 6-2 Maintenance and Service Guide - HP Evo n400c | Maintenance and Service Guide Compaq Evo N400c Series - Page 133
Specifications Table 6-2 12.1-inch XGA, TFT Display Dimensions Height Width in 12.1 in Up to 16.8 million 125:1 130 nits typical on AC power, 70 nits typical on battery power, 115 nits minimum 0.264 × 0.264 mm 1024 × 768 RGB vertical stripe Cold cathode fluorescent, 1 tube 80 × - HP Evo n400c | Maintenance and Service Guide Compaq Evo N400c Series - Page 134
Specifications Table 6-3 12.1-inch SVGA, TFT Display Dimensions Height Width in 12.1 in Up to 16.8 million 125:1 130 nits typical on AC power, 70 nits typical on battery power, 115 nits minimum 0.264 × 0.264 mm 800 × 600 RGB vertical stripe Cold cathode fluorescent, 1 tube 80 × - HP Evo n400c | Maintenance and Service Guide Compaq Evo N400c Series - Page 135
Sectors per track 16,683 16 63 16,683 16 63 16,683 16 63 16,683 16 63 1 1 GB = 1,073,741,824 bytes. 3 Actual drive specifications may differ slightly. Certain restrictions and exclusions apply. Consult the Compaq Customer Support Center for details. Maintenance and Service Guide 6-5 - HP Evo n400c | Maintenance and Service Guide Compaq Evo N400c Series - Page 136
Specifications Table 6-4 Hard Drives 22,784 2 293-560 512 512 KB Disk rotational speed 4200 rpm 4200 rpm 4200 rpm 4200 drive specifications may differ slightly. Certain restrictions and exclusions apply. Consult the Compaq Customer Support Center for details. 6-6 Maintenance and Service Guide - HP Evo n400c | Maintenance and Service Guide Compaq Evo N400c Series - Page 137
Specifications Table 6-5 Diskette Drive Diskette size Light Height Bytes per sector Sectors per track High density Low density Tracks per side High density Low density Read/ 512 18 (1.44 MB) 9 80 80 2 3 ms 95 ms 15 ms 100 ms 3.5 in .05 in 15 (1.2 MB) 6 ms 174 ms Maintenance and Service Guide 6-7 - HP Evo n400c | Maintenance and Service Guide Compaq Evo N400c Series - Page 138
Specifications Table 6-6 CD-ROM Drive Applicable disk Center hole diameter Disk diameter Disk thickness Track pitch Access time Random Full Stroke Cache buffer Data transfer rate Sustained, 24X 3600 KB/sec (10X to 24X) 16.66 KB/sec < 8 seconds < 4 seconds 6-8 Maintenance and Service Guide - HP Evo n400c | Maintenance and Service Guide Compaq Evo N400c Series - Page 139
Specifications Table 6-7 DVD-ROM Drive Applicable disk Center hole diameter Disk diameter Disk thickness Track pitch Access time Random Full Stroke Audio output level Lineout Headphone Cache buffer /sec 1380 KB/sec 5520 KB/sec 16.6 MB/sec < 15 seconds < 6 seconds Maintenance and Service Guide 6-9 - HP Evo n400c | Maintenance and Service Guide Compaq Evo N400c Series - Page 140
Specifications Table 6-8 Battery Packs Dimensions Primary Lithium ion (Li ion) Height Width Depth Weight Cells External Li ion Height Width Depth Weight Cells External Li ion in 10.47 in .9 in .48 lb 1.81 in 10.59 in 1.18 in .93 lb 41°F to 95° F -4°F to 140° F 6-10 Maintenance and Service Guide - HP Evo n400c | Maintenance and Service Guide Compaq Evo N400c Series - Page 141
Specifications Table 6-9 AC Adapter drive DMA3 ECP parallel port LPT1 (default; alternate = DMA0, none) DMA4 DMA controller cascading (not available) DMA5 Available for PC Card DMA6 Not assigned DMA7 Not assigned PC Card controller can use DMA 1, 2, or 5. Maintenance and Service Guide - HP Evo n400c | Maintenance and Service Guide Compaq Evo N400c Series - Page 142
drive) IRQ15 System use PC Cards may assert IRQ3, IRQ4, IRQ5, IRQ7, IRQ9, IRQ10, IRQ11, or IRQ15. Either the infrared or the serial port may assert IRQ3 or IRQ4. *Default configuration; audio possible configurations are IRQ5, IRQ7, IRQ9, IRQ10, or none. 6-12 Maintenance and Service Guide - HP Evo n400c | Maintenance and Service Guide Compaq Evo N400c Series - Page 143
Specifications Table 6-12 System I/O Addresses I/O Address (hex) 000 - 00F 010 - 01F 020 - 021 022 - 024 87334 "Super IO" configuration for CPU Counter/timer registers Unused Keyboard controller Port B Unused Keyboard controller Unused NMI enable/real time clock Unused DMA page registers Unused - HP Evo n400c | Maintenance and Service Guide Compaq Evo N400c Series - Page 144
Specifications Table 6-12 System I/O Addresses (Continued) I/O Address (hex) 0A2 - 0BF 0C0 - 0DF 0E0 - 0EF 0F0 - 2 Unused Coprocessor busy clear/reset Unused Unused Secondary fixed disk controller Unused Primary fixed disk controller Unused Joystick (decoded in ESS1688) Unused Entertainment audio - HP Evo n400c | Maintenance and Service Guide Compaq Evo N400c Series - Page 145
synthesizer - OPL3 Unused VGA Reserved (parallel port/no EPP support) VGA PC Card controller in CPU Unused Internal modem "A" diskette controller Serial port (COM1/default) PCI configuration index register (PCIDIVO-1) PCI configuration data register (PCIDIVO-1) Maintenance and Service Guide 6-15 - HP Evo n400c | Maintenance and Service Guide Compaq Evo N400c Series - Page 146
Specifications vt Table 6-13 System Memory Map Size 640 K 128 K 48 K 160 K 64 K 15 M 58 M 58 M 2 M 4 G 64 K Memory memory Video memory Video BIOS Unused System BIOS Extended memory Super extended memory Unused Video memory (direct access) Unused System BIOS 6-16 Maintenance and Service Guide - HP Evo n400c | Maintenance and Service Guide Compaq Evo N400c Series - Page 147
13 14 15 16 17 18-25 Signal Acknowledge* Busy Paper out Select Auto line feed* Error* Initialize printer* Select in* Signal ground Maintenance and Service Guide A-1 - HP Evo n400c | Maintenance and Service Guide Compaq Evo N400c Series - Page 148
Signal 6 Data set ready 7 Ready to send 8 Clear to send 9 Ring indicator Table A-3 Stereo Speaker/Headphone Pin Signal 1 Audio out 1 2 Pin Signal 2 Ground A-2 Maintenance and Service Guide - HP Evo n400c | Maintenance and Service Guide Compaq Evo N400c Series - Page 149
Connector Pin Assignments Table A-4 Microphone Pin Signal 1 Audio in 1 2 Pin Signal 2 Ground Table A-5 Universal Serial Bus Pin Signal 1 +5 VDC 2 Data - Pin Signal 3 Data + 4 Ground Maintenance and Service Guide A-3 - HP Evo n400c | Maintenance and Service Guide Compaq Evo N400c Series - Page 150
+ 4 Unused 13 5 7 2468 Pin Signal 5 Unused 6 Receive - 7 Unused 8 Unused Table A-7 RJ-11 Modem Pin Signal 1 Unused 2 Tip 3 Ring A-4 Pin Signal 4 Unused 5 Unused 6 Unused Maintenance and Service Guide - HP Evo n400c | Maintenance and Service Guide Compaq Evo N400c Series - Page 151
8 Ground analog Pin Signal 9 +5 VDC 10 Ground 11 Monitor detect 12 DDC 2B data 13 Horizontal sync 14 Vertical sync 15 DDC2B clock Maintenance and Service Guide A-5 - HP Evo n400c | Maintenance and Service Guide Compaq Evo N400c Series - Page 152
requirements of the country where the notebook is used. For more information on power cord set requirements, contact a Compaq authorized reseller or service provider. General Requirements The requirements listed with the appliance inlet on the back of the notebook. Maintenance and Service Guide B-1 - HP Evo n400c | Maintenance and Service Guide Compaq Evo N400c Series - Page 153
Power Cord Set Requirements Country-Specific Requirements 3-Conductor Power Cord Set Requirements Country Australia Austria Belgium Canada Denmark Finland France FIMKO UTE VDE IMQ METI KEMA NEMKO SEMKO SEV Applicable Note Number 1 1 1 2 1 1 1 1 1 3 1 1 1 1 B-2 Maintenance and Service Guide - HP Evo n400c | Maintenance and Service Guide Compaq Evo N400c Series - Page 154
or VCTF, 3-conductor, 1.00 mm2 conductor size. The wall plug must be a two-pole grounding type with a Japanese Industrial Standard C8303 (7 A, 125 V) configuration. Maintenance and Service Guide B-3 - HP Evo n400c | Maintenance and Service Guide Compaq Evo N400c Series - Page 155
C Screw Listing This appendix provides specification information for the screws used in the notebook. All screws listed in this appendix are available in the Miscellaneous Screw Kit, spare part number 231455-001. Maintenance and Service Guide C-1 - HP Evo n400c | Maintenance and Service Guide Compaq Evo N400c Series - Page 156
the display assembly (refer to the documentation included with the MultiPort device for information on removing the MultiPort cover) Figure C-1. TM2.0 × 3.0 Screw Location C-2 Maintenance and Service Guide - HP Evo n400c | Maintenance and Service Guide Compaq Evo N400c Series - Page 157
in Section 5.5) 2 One screw that secures the memory expansion compartment cover to the base enclosure (documented in Section 5.6) 3 Four screws that secure the keyboard to the base enclosure (documented in Section 5.9) f Figure C-2. TM2.0 × 6.0 Screw Locations Maintenance and Service Guide C-3 - HP Evo n400c | Maintenance and Service Guide Compaq Evo N400c Series - Page 158
in Section 5.11) 2 One screw that secures the right display support to the base enclosure (documented in Section 5.13) 3 One screw that secures the left display support to the base enclosure (documented in Section 5.14) Figure C-3. TM2.0 × 6.0 Screw Locations C-4 Maintenance and Service Guide - HP Evo n400c | Maintenance and Service Guide Compaq Evo N400c Series - Page 159
Where used: Four screws that secure the display to the base enclosure (documented in Section 5.12) Head Width 4.0 mm Figure C-4. TM2.0 × 6.0 Screw Locations Maintenance and Service Guide C-5 - HP Evo n400c | Maintenance and Service Guide Compaq Evo N400c Series - Page 160
Screw Listing Table C-3 Phillips P0 Metric 2.0 × 5.0 Screw Head Color Qty Length Thread Width Black 1 5.0 mm 2.0 mm 3.0 mm Where used: Evo Notebook N410c models only-One screw that secures the display lid switch board to the system board (documented in Section 5.13) Figure C-5. TM2.0 × 6.0 Screw - HP Evo n400c | Maintenance and Service Guide Compaq Evo N400c Series - Page 161
Screw Listing Table C-4 Phillips P0 Metric 2.0 × 4.0 Screw Head Color Qty Length Thread Width Black 1 4.0 mm 2.0 mm 3.0 mm Where used: Evo Notebook N400c models only-One screw that secures the display lid switch board to the system board (documented in Section 5.13) Figure C-6. TM2.0 × 4.0 Screw - HP Evo n400c | Maintenance and Service Guide Compaq Evo N400c Series - Page 162
Screw Listing Table C-4 Phillips P0 Metric 2.0 × 4.0 Screw (Continued) Head Color Qty Length Thread Width Silver 1 4.0 mm 2.0 mm 3.0 mm Where used: Evo Notebook N410c models only-One screw that secures the system board to the system board (documented in Section 5.14) Figure C-7. TM2.0 × 4.0 Screw - HP Evo n400c | Maintenance and Service Guide Compaq Evo N400c Series - Page 163
: One screw that secures the system board to the base enclosure (documented in Section 5.14) Head Width 5.0 mm Figure C-8. PM2.0 × 7.0 Barrel Screw Location Maintenance and Service Guide C-9 - HP Evo n400c | Maintenance and Service Guide Compaq Evo N400c Series - Page 164
models-Seven screws that secure the system board to the base enclosure (documented in Section 5.14) 1 Evo Notebook N400c models-Six screws that secure the system board to the base enclosure (documented in Section 5.14) Figure C-9. TM2.0 × 4.0 Screw Locations C-10 Maintenance and Service Guide - HP Evo n400c | Maintenance and Service Guide Compaq Evo N400c Series - Page 165
system board to the base enclosure on each side of the external monitor connector (documented in Section 5.14) Figure C-10. HM5.0 × 9.5 Screwlock Locations Maintenance and Service Guide C-11 - HP Evo n400c | Maintenance and Service Guide Compaq Evo N400c Series - Page 166
1-25 spare part numbers 3-9 specifications 6-10 battery terminal cable, disconnecting 5-41, 5-42 Bluetooth MultiPort Module 3-14 C cables power cords B-1 service considerations 4-2 caps lock key 1-21 caps lock light 1-23 CD-ROM drive illustrated 3-12 OS loading problems 2-24 spare part number 3-13 - HP Evo n400c | Maintenance and Service Guide Compaq Evo N400c Series - Page 167
drive cradle illustrated 3-12 spare part number 3-13 display illustrated 3-2 installing 5-30 removal 5-28 spare part numbers 3-3, 5-28 specifications 6-3, 6-4 display center support illustrated 3-10 removal 5-37 display left support illustrated 3-10 removal 5-39 Index-2 Maintenance and Service - HP Evo n400c | Maintenance and Service Guide Compaq Evo N400c Series - Page 168
latch 1-15 display right support illustrated 3-10 removal 5-32 DMA specifications 6-11 docking connector 1-25 docking station, troubleshooting 2-18 drives, preventing damage 4-3 DVD-ROM drive illustrated 3-12 OS loading problems 2-24 spare part numbers 3-13 specifications 6-9 E Easy Access buttons - HP Evo n400c | Maintenance and Service Guide Compaq Evo N400c Series - Page 169
assignments A-4 network, troubleshooting 2-30 nonfunctioning device, troubleshooting 2-18, 2-27 NTSC module cable, disconnecting 5-42 num lock light 1-23 numeric keypad 1-21 O operating system loading, troubleshooting 2-19 optical drive specifications 6-8, 6-9 Index-4 Maintenance and Service Guide - HP Evo n400c | Maintenance and Service Guide Compaq Evo N400c Series - Page 170
PC Card eject button 1-17 slot 1-17 slot weight saver 3-10 plastic parts 4-2 pointing device, troubleshooting power switch 1-16 power, troubleshooting 2-12 R real time clock (RTC) battery cable routing 5-13 illustrated serial number location 1-25, 3-1, 5-1 service considerations 4-2 speaker 1-16, 1-25 - HP Evo n400c | Maintenance and Service Guide Compaq Evo N400c Series - Page 171
21 TouchPad button 1-21 TouchPad cable illustrated 3-10 routing 5-13 transporting precautions 4-4 troubleshooting audio 2-25 Compaq Diagnostics 2-7 Computer Setup 2-2 docking station 2-18 flowcharts 2-10 keyboard 2-28 modem 2-30 network 2-30 nonfunctioning device 2-18, 2-27 operating system loading
b
Maintenance and Service Guide
Compaq Evo Notebook N400c Series
Document Part Number: 268629-002
August 2003
This guide is a troubleshooting reference used for maintaining
and servicing the notebook. It provides comprehensive
information on identifying notebook features, components, and
spare parts, troubleshooting notebook problems, and performing
notebook disassembly procedures.