HP F4240 User Guide

HP F4240 - Deskjet All-in-One Color Inkjet Manual

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  • HP F4240 | User Guide - Page 1
    HP Deskjet F4200 All-in-One Series
  • HP F4240 | User Guide - Page 2
  • HP F4240 | User Guide - Page 3
    types of paper 29 7 Print from your computer Print from a software application 31 Make the HP All-in-One the default printer 32 Change the print settings for the current job 32 Set the paper size...32 Set the paper type for printing 33 View the print resolution...33 Change the print speed or
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    document...57 Stop scanning...57 10 Maintain the HP All-in-One Clean the HP All-in-One...59 Clean the exterior...59 Clean the glass...59 Clean the lid backing...60 Print a self-test report...61 Work with print cartridges...61 Handle the print cartridges 62 Check the estimated ink levels 63 Choose
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    78 Software installation troubleshooting 82 Uninstall and reinstall the software 85 Paper jams...86 Information on paper...88 Print cartridge troubleshooting 88 Information on print cartridges 89 Resolving print cartridge problems 90 Resolving print cartridge error messages 90 Print quality
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    error...133 Scan errors...134 Unable to print...148 Product might not be correctly installed 153 Product was not found 157 Product could not find available scan destinations 161 Error occurred while communicating with the product 163 File messages...167 Supported file types for the HP All-in-One
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    Environmental product stewardship program 208 Paper use...208 Plastics...209 Material safety data sheets 209 Recycling program...209 HP inkjet supplies recycling program 212 Toxic and hazardous substance table 212 HP Deskjet F4200 All-in-One Series declaration of conformity 213 Index...215 5
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    6 Contents
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    page 19 • "Load originals and load paper" on page 21 • "Print from your computer" on page 31 • "Use the copy features" on page 53 • "Use the scan features" on page 55 • "Maintain the HP All-in-One" on page 59 • "Shop for ink supplies" on page 75 • "HP warranty and support" on page 201 • "Technical
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    Chapter 1 HP Deskjet F4200 All-in-One Series Help 8 HP Deskjet F4200 All-in-One Series Help
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    All-in-One overview The HP Deskjet F4200 All-in-One Series is a versatile device that enables easy-to-use copying, scanning, and printing. Print from your computer The HP All-in-One can be used with any software application that allows printing. You can print a range of projects, such as borderless
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    door 3 Paper-width guide 4 Input tray 5 Tray extender 6 Print cartridge door 7 Glass 8 Lid backing 9 Rear access door 10 Rear USB port 11 Power connection* * Use only with the power adapter supplied by HP. Control panel buttons HP All-in-One overview 10 HP All-in-One overview
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    be on and the software installed. Resume: Instructs the HP All-in-One to continue after a problem is solved. A blinking Resume light next to the Resume button indicates the need to load paper or clear a paper jam. Cancel: Stops a print, copy, or scan job. On: Turns the HP All-in-One on or off. The
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    . The HP All-in-One is busy printing, scanning, copying, or aligning the print cartridges. You pressed a button while the HP All-in-One is already busy printing, scanning, copying, or aligning the print cartridges. • The HP All-in-One is out of paper. • The HP All-in-One has a paper jam. • The print
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    The On, Resume, and Check Print Scanner failure. For more information, see "Scan fails" on page 126. Cartridge lights are blinking. Turn off the HP All-in-One, then turn it on again. If the problem persists, contact HP Support. NOTE: HP All-in-One will still operate as a printer. All lights are
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    Chapter 2 HP All-in-One overview 14 HP All-in-One overview
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    up and using the HP All-in-One. Setup Guide The Setup Guide provides instructions for setting up the HP All-in-One and installing software. Make sure you follow the steps in the Setup Guide in order. If you have problems during setup, check the Setup Guide for troubleshooting information, or see
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    Chapter 3 Find more information 16 Find more information
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    do I scan using the computer?" on page 55 • "How do I get the best print quality?" on page 34 • "How do I print on both sides of the paper?" on page 42 • "How do I replace the print cartridges?" on page 64 • "How do I align the print cartridges?" on page 68 • "How do I clear a paper jam?" on page
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    Chapter 4 How do I? 18 How do I?
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    printing is supported from the other computers. Setup instructions Follow the Setup Guide for detailed instructions. Follow the instructions in "Use printer sharing" on page 19. Use printer sharing If your computer is on a network, and another computer on the network has an HP Allin-One connected
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    Chapter 5 Connection information 20 Connection information
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    guide below the glass. TIP: To get the correct copy size, make sure that there is no tape or other foreign object on the glass. Load originals and load paper 3. Close the lid. Choose papers for printing and copying You can use different types and sizes of paper in the HP All-in-One. Review
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    -sided color usage with no show-through, which makes it ideal for newsletters, reports, and flyers. HP All-in-One Paper or HP Printing Paper • HP All-in-One Paper is specifically designed for HP All-in-One products. It has an extra bright blue-white shade that produces sharper text and richer colors
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    that stretches easily can cause paper jams. Using paper that has a heavy texture or does not accept ink can cause printed images to smear, bleed, or not fill in completely. NOTE: For a complete list of supported media sizes, see the printer software. Papers to avoid for all print and copy jobs • Any
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    Highly textured stock, such as linen. It might not print evenly, and the ink can bleed into these papers. • Extremely smooth, shiny, or coated papers not specifically designed for the HP Allin-One. They can jam the HP All-in-One or repel the ink. • Multi-part forms, such as duplicate and triplicate
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    Pull out the tray extension. NOTE: When you use legal-size paper, leave the tray extender closed. 2. Slide the paper-width guide to its outermost position. 3. Tap a stack of paper on a flat surface to align the edges, and then check the paper for the following: • Make sure it is free of rips, dust
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    : Make sure that the product is idle and silent when you load paper into the input tray. If the product is servicing the print cartridges or otherwise engaged in a task, you could push the paper too far forward, causing the product to eject blank pages. TIP: If you are using letterhead, insert
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    -width guide. For best results, set the paper type before copying or printing. Related topics • "Recommended papers for printing and copying" on page 22 • "View the print resolution" on page 33 Load index cards You can load index cards into the input tray of the HP All-in-One to print notes, recipes
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    than the top of the paper-width guide. For best results, set the paper type before copying or printing. Related topics • "Load photo paper" on page 26 • "View the print resolution" on page 33 Load envelopes You can load one or more envelopes into the input tray of the HP All-in-One. Do not use shiny
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    to load them properly. NOTE: Not all paper sizes and paper types are available with all the functions on the HP All-in-One. Some paper sizes and paper types can only be used if you are starting a print job from the Print dialog box in a software application. They are not available for copying
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    Chapter 6 For best results, set the paper type before copying or printing. Related topics • "Load photo paper" on page 26 • "Set the paper type for printing" on page 33 Load originals and load paper 30 Load originals and load paper
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    • Print from a software application • Make the HP All-in-One the default printer • Change the print settings for the current job • Change the default print settings • Printing shortcuts • Perform special print jobs • Stop a print job • Resume a print job Print from a software application Most print
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    the HP All-in-One the default printer You can set the HP All-in-One as the default printer to use from all software applications. This means that the HP All-in-One is automatically selected in the printer list when you select Print from the File menu in a software application. The default printer is
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    or if you experience poor print quality, you can set the paper type manually. To set the paper type for printing 1. Make sure you have paper loaded in the input tray. 2. On the File menu in your software application, click Print. 3. Make sure the product is the selected printer. 4. Click the button
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    to customize the speed and quality of the print process. To select a print speed or quality 1. Make sure you have paper loaded in the input tray. 2. On the File menu in your software application, click Print. 3. Make sure the product is the selected printer. 4. Click the button that opens the
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    size The HP All-in-One allows you to print the document at a different size than the original. To scale the document size 1. Make sure you have paper loaded in the input tray. 2. On the File menu in your software application, click Print. 3. Make sure the product is the selected printer. 4. Click
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    settings 1. In the HP Solution Center, click Settings, point to Print Settings, and then click Printer Settings. 2. Make changes to the print settings, and click OK. Printing shortcuts Use printing shortcuts to print with print settings that you use often. The printer software has several specially
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    -sided (Duplex) Printing: Print two-sided pages with the HP All-in-One manually. This section contains the following topics: • Create printing shortcuts • Delete printing shortcuts Related topics • "Print a borderless image" on page 38 • "Print a photo on plain paper" on page 39 • "Print a photo on
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    to supporting standard print jobs, the HP All-in-One can perform special jobs such as printing borderless images, iron-on transfers, and posters. This section contains the following topics: • Print a borderless image • Print a photo on plain paper • Print a photo on photo paper • Print using
  • HP F4240 | User Guide - Page 41
    on plain paper The HP All-in-One allows you to print photos on plain papers. To print a photo on plain paper 1. Remove all paper from the input tray, and then load the plain paper print side down. Print 2. On the File menu in your software application, click Print. Perform special print jobs 39
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    you use HP Advanced Photo Papers with the product. To print a photo on photo paper 1. Remove all paper from the input tray, and then load the photo paper print side down. 2. On the File menu in your software application, click Print. 3. Make sure the product is the selected printer. 4. Click the
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    , the printer software displays the optimized dots per inch (dpi) that the HP All-in-One printer will print. Printing in maximum dpi is supported on the following paper-types only: • HP Premium Plus Photo Paper • HP Premium Photo Paper • HP Advanced Photo Paper • Hagaki cards Printing in maximum
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    that you want, and then click OK. Related topics "Work with print cartridges" on page 61 Print on both sides of the page You can print two-sided pages with the HP All-in-One manually. When printing two-sided pages, make sure to use paper that is thick enough so that images do not show through to
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    -page document as a booklet 1. Load paper into the input tray. The paper should be thick enough so that the images do not show through to the other side. 2. On the File menu in your software application, click Print. 3. Make sure the product is the selected printer. 4. Click the button that opens
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    Chapter 7 6. In the Paper saving options area, select Manual from the Two-sided printing dropdown list. 7. Select the while the document is still printing, the pages might get out of order. 10. Follow the instructions that appear on your screen for reloading the paper to print on the second side,
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    You can print up to 16 pages on a single sheet of paper. 12 34 To print multiple pages on a single sheet 1. Make sure you have paper loaded in the input tray. 2. On the File menu in your software application, click Print. 3. Make sure the product is the selected printer. Perform special print jobs
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    time you print a multiple-page document. To print a multiple-page document in reverse order 1. Make sure you have paper loaded in the input tray. 2. On the File menu in your software application, click Print. 3. Make sure the product is the selected printer. Print 46 Print from your computer
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    . 7. Click the Advanced tab. 8. In the Printer Features area, select On from the Mirror Image drop-down list. 9. Click OK, and then click Print or OK in the Print dialog box. NOTE: To prevent jams, manually feed the iron-on transfer sheets into the input tray one sheet at a time. Perform special
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    on plain paper. Make sure you allow enough time for the ink to dry before handling the transparency. Print a group of addresses on labels or envelopes With the HP All-in-One, you can print on a single envelope, a group of envelopes, or label sheets designed for inkjet printers. To print a group of
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    HP All-in-One prints dotted lines on some pages to indicate where to trim the pages before taping them together. To print a poster 1. Make sure you have paper loaded in the input tray. 2. On the File menu in your software application, click Print. 3. Make sure the product is the selected printer
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    File menu in your Web browser, click Print. TIP: For best results, select HP Smart Web Printing on the File menu. A check mark appears when it is selected. The Print dialog box appears. 3. Make sure the product is the selected printer. 4. If your Web browser supports it, select the items on the Web
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    Printers. 2. Double-click the product icon. TIP: You can also double-click the printer icon in the Windows taskbar. 3. Select the print print job If an error occurs while printing, you may need to resume the job from the HP All-in-One or the computer after you address the error. To resume a print
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    2000 users) 1. On the Windows taskbar, click Start, point to Settings, and then click Printers. 2. Double-click the product icon. TIP: You can also double-click the printer icon in the Windows taskbar. 3. Select the print job you want to resume. 4. On the Document menu, click Resume. It can take
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    . To make a copy, scan the document or image and then print it. This section contains the following topics: • Make a copy • Stop copying Make a copy To make a copy, the HP All-in-One and computer must be connected and turned on. The HP Photosmart Software must also be installed and running on your
  • HP F4240 | User Guide - Page 56
    . To make a copy 1. Make sure you have paper loaded in the input tray. 2. Load your original print side down on the right front corner of the glass. 3. Press Start Copy Black or Start Copy Color. NOTE: The product makes one copy and launches the HP Copy software so you can make additional copies
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    the HP Solution Center software. To use the scan features, the HP All-in-One and computer must be connected and turned on. The HP Photosmart Software must also be installed and running on your computer prior to scanning. To verify that the HP Photosmart Software is running on a Windows Scan Scan
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    the HP All-in-One to lose some of its scan functionality. If this happens, you can restore full functionality by restarting your computer or by starting the HP Photosmart Software. The HP Photosmart Software that you installed on your computer has many tools that you can use to edit and print your
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    scanned image You can edit a scanned image, such as a photo or graphic, using the software you installed with the HP All-in-One. Using this software, you can rotate or crop the image, as well as adjust the brightness, contrast, and color saturation. NOTE: If you are using the HP Photosmart Software
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    Chapter 9 Scan 58 Use the scan features
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    to remove surface dust and ensure that your copies and scans remain clear. You will also need to replace, align, or clean your print cartridges from time to time. This section provides instructions for keeping the HP All-in-One in top working condition. Perform these simple maintenance procedures as
  • HP F4240 | User Guide - Page 62
    slightly moistened with a mild soap and warm water. Wash the backing gently to loosen debris. Do not scrub the backing. Maintain the HP All-in-One 3. Dry the backing with a dry, soft, lint-free cloth. CAUTION: Do not use paper-based wipes, as these might scratch the backing. 60 Maintain the
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    white paper into the input tray. 2. Press and hold the Cancel button and then press the Start Copy Color button. The product prints a self-test report, which might indicate the source of the printing problem. A sample of the ink test area of the report is shown below. Maintain the HP All-in-One
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    contacts 2 Plastic tape with pink pull tab (must be removed before installing) 3 Ink nozzles under tape Hold the print cartridges by their black plastic sides, with the label on top. Do not touch the copper-colored contacts or the ink nozzles. Maintain the HP All-in-One 62 Maintain the HP All-in
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    Services button. The Printer Toolbox appears. 2. Click the Estimated Ink Level tab. The estimated ink levels for the print cartridges appear. Related topics "Print a self-test report" on page 61 Choose the right print cartridges HP recommends that you use original HP print cartridges. Original HP
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    -color and black print cartridges. Replace the print cartridges When the ink level for the print cartridge is low, a message appears on your computer screen. You can also check the ink levels by using the software installed with the HP Allin-One. Follow these instructions when the ink level is low
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    Remove the new print cartridge from its packaging, being careful to touch only the black plastic. Gently remove the plastic tape using the pink pull tab. Maintain the HP All-in-One 1 Copper-colored contacts 2 Plastic tape with pink pull tab (must be removed before installing) 3 Ink nozzles under
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    are installing the black print cartridge, slide it into the right slot. 8. Close the print cartridge door. 9. After the print cartridge alignment sheet prints, load it on the right front corner of the glass with the top of the page to the right. Maintain the HP All-in-One 66 Maintain the HP All
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    printer and affects the quality of printouts. Installed print cartridge Black print cartridge Tri-color print cartridge Result Colors print as grayscale. Colors print but black is grayed and is not a true black. Exit ink-backup mode Install two print cartridges in the HP All-in-One to exit ink
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    the print cartridges. Recycle or discard the print cartridge alignment sheet. To align the print cartridges from the HP Photosmart Software 1. Load letter or A4 unused plain white paper into the input tray. 2. In the HP Solution Center, click Settings, point to Print Settings, and then click Printer
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    is muddy after installing a print cartridge for the first time. Do not clean print cartridges unnecessarily, as this wastes ink and shortens the life of the ink nozzles. To clean the print cartridges from the HP Photosmart Software 1. Load letter, A4, or legal unused plain white paper into the input
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    the slot. NOTE: Do not remove both print cartridges at the same time. Remove and clean each print cartridge one at a time. Do not leave a print cartridge outside the HP Allin-One for more than 30 minutes. 4. Inspect the print cartridge contacts for ink and debris buildup. 5. Dip a clean foam rubber
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    only the copper-colored contacts. Allow the print cartridges to dry for approximately ten minutes. Maintain the HP All-in-One 1 Copper-colored contacts 2 Ink nozzles (do not clean) 8. Hold the print cartridge with the HP logo on top, and insert the print cartridge back into the slot. Make sure you
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    as described here. NOTE: Clean the area around the ink nozzles only if you continue to see streaks and smudges on your printed pages after you have already cleaned the print cartridges by using the software you installed with the HP All-in-One. Make sure you have the following materials available
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    and edges around the ink nozzle area CAUTION: Do not clean the nozzle plate. 7. Hold the print cartridge with the HP logo on top, and insert the print cartridge back into the slot. Make sure you push the print cartridge in firmly until it snaps into place. Maintain the HP All-in-One 8. Repeat if
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    from your skin and clothing Follow these instructions to remove ink from your skin and clothing: Surface Skin White sudsy ammonia. CAUTION: Always use cold water to remove ink from fabric. Warm or hot water can set the ink into the fabric. Maintain the HP All-in-One 74 Maintain the HP All-in
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    you deleted this icon from your desktop, click the Start menu, point to the HP folder, then click Shop for Supplies. To order print cartridges through the HP Photosmart Software 1. In the HP Solution Center, click Settings, point to Print Settings, and then click Printer Toolbox. NOTE: You can also
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    Chapter 11 Shop for ink supplies 76 Shop for ink supplies
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    topics: • View the Readme file • Hardware setup troubleshooting • Software installation troubleshooting • Paper jams • Print cartridge troubleshooting • Print quality troubleshooting • Print troubleshooting • Copy troubleshooting • Scan troubleshooting • Errors View the Readme file You might want to
  • HP F4240 | User Guide - Page 80
    Troubleshooting Chapter 12 This section contains the following topics: • The product will not turn on • I connected the USB cable, but I am having problems using the HP All-in-One with my computer • After setting up the product, it does not print The product will not turn on Try the following
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    to replace the power supply Solution: Contact HP support for service. Go to: www.hp.com/support. If prompted, choose your country/region, and then click Contact HP for information on calling for technical support. Cause: The ink cartridge(s) were not intended for use in this product. If this did not
  • HP F4240 | User Guide - Page 82
    problems using the HP All-in-One with my computer Solution: You must first install the software that came with the product before connecting the USB cable. During installation, do not plug in the USB cable until prompted by the onscreen instructions. Once you have installed the software, connecting
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    outlet. Press the On button to turn on the product. • Make sure the print cartridges are installed. • Make sure you have paper loaded in the input tray. • Make sure that the product does not have a paper jam. • Check that the print carriage is not jammed. Open the front access door to access the
  • HP F4240 | User Guide - Page 84
    computer, see the Setup Guide that came with the product. Cause: The product and computer were not communicating with each other. Software installation troubleshooting Use this section to solve any problems you might encounter while setting up the HP Photosmart software. This section contains the
  • HP F4240 | User Guide - Page 85
    . Make sure to remove them properly using the uninstall utility provided when you installed the software that came with the product. For more information, see: "Uninstall and reinstall the software" on page 85 Cause: The source of the error is unknown. Software installation troubleshooting 83
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    and reinstall the software" on page 85 Cause: The installation might not be complete. The registration screen does not appear Solution: You can access the registration (Sign up now) screen from the Windows taskbar by clicking Start, pointing to Programs or All Programs, HP, Deskjet F4200 series, and
  • HP F4240 | User Guide - Page 87
    by operating system. If you are not sure how to do this, see the Windows Help. 2. Select HP Deskjet All-In-One Driver Software, and then click Change/Remove. Follow the onscreen instructions. 3. Disconnect the product from your computer. 4. Restart your computer. NOTE: It is important that you
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    . Troubleshooting To verify that the software is properly installed, double-click the HP Solution Center icon on the desktop. If the HP Solution Center shows the essential icons (Scan Picture and Scan Document), the software has been properly installed. Paper jams To help avoid paper jams, follow
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    Troubleshooting If the jammed paper is not in the rear rollers, check the front access door. Occasionally small media jams may not be reachable from the rear access door. Use the front access door if unable to clear the jam from the rear access door. To clear a paper jam from the rear access door
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    humidity. Use HP Advanced Photo Papers for maximum performance. Print cartridge troubleshooting If you are experiencing problems with printing, you might have a problem with one of the print cartridges. If you receive an error message about the print cartridges, see "Print cartridge messages" on
  • HP F4240 | User Guide - Page 91
    Troubleshooting Try the following: • Information on print cartridges • Resolving print cartridge problems • Resolving print cartridge error messages Information on print cartridges For best results, use HP print cartridges. The following tips help maintain HP print cartridges and ensure consistent
  • HP F4240 | User Guide - Page 92
    resolved the problem, replace the print cartridges. For more information, see "Replace the print cartridges" on page 64. Resolving print cartridge error messages After you install a print cartridge, one or both of the print cartridge status lights begin to blink. The printer will not print. One of
  • HP F4240 | User Guide - Page 93
    are the problem. • Solution 1: Remove and reinstall the print cartridges • Solution 2: Clean the print cartridge contacts • Solution 3: Print in ink-backup mode Solution 1: Remove and reinstall the print cartridges Solution: The print cartridge may not have full electrical contact with the printer
  • HP F4240 | User Guide - Page 94
    solution. Solution 3: Print in ink-backup mode Solution: If you do not have a replacement print cartridge, you can still print in ink backup mode. Remove the problem cartridge and print with the remaining cartridge. For more information, see: "Use ink-backup mode" on page 67 92 Troubleshooting
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    having problems with print quality, try the solutions in this section and observe the following guidelines. To troubleshoot print quality issues 1. Check the print cartridges. HP recommends that you use genuine HP print cartridges. Genuine HP print cartridges are designed and tested with HP printers
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    does not show a problem, investigate other causes, such as the image file or software program. For additional print cartridge troubleshooting, visit the HP Web site at www.hp.com/ support. This section contains the following topics: • Wrong, inaccurate, or bleeding colors • Ink is not filling the
  • HP F4240 | User Guide - Page 97
    Troubleshooting HP recommends that you use genuine HP print cartridges. Genuine HP print cartridges are designed and tested with HP printers to help you easily produce great results, time after time. NOTE: HP cannot guarantee the quality or reliability of non-HP supplies. Printer service or repairs
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    wrong kind of paper was loaded in the input tray. If this did not solve the issue, try the next solution. Solution 4: Check to see if the product is in ink-backup mode Solution: Check to see if the the product is printing in ink-backup mode, with only one print cartridge installed. If the product
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    the quality or reliability of non-HP supplies. Printer service or repairs required as a result of using a non-HP supply will not be covered under warranty. If you believe you purchased genuine HP print cartridges, go to: www.hp.com/go/anticounterfeit Cause: Non-HP ink was being used. If this did
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    plastic bag. This will prevent the photo paper from curling. NOTE: There is no problem with the ink supplies and replacing the print cartridges is unnecessary. For more information, see: • "Recommended papers for printing and copying" on page 22 • "Information on paper" on page 88 Cause: The wrong
  • HP F4240 | User Guide - Page 101
    Troubleshooting NOTE: There is no problem with the ink supplies and replacing the print cartridges is unnecessary. • Solution 1: Check the paper type • Solution 2: Check the print quality setting • Solution 3: Rotate the image Solution 1: Check the paper type Solution: HP recommends that you use HP
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    Troubleshooting Chapter 12 Solution 3: Rotate the image Solution: If the problem persists, use the software you installed with the product or another software application to rotate your image 180 degrees so that the light blue, gray, or brown hues in your image do not print at the bottom of the
  • HP F4240 | User Guide - Page 103
    the print cartridges. If the problem persists, you might need to replace the print cartridges. For more information, see: • "Print cartridge troubleshooting" on page 88 • "Print a self-test report" on page 61 Cause: The print cartridges needed to be cleaned or there was insufficient ink. Printouts
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    plastic bag. This will prevent the photo paper from curling. NOTE: There is no problem with the ink supplies and replacing the print cartridges is unnecessary. For more information, see: • "Recommended papers for printing and copying" on page 22 • "Information on paper" on page 88 Cause: The wrong
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    is smudged or unclear. NOTE: There is no problem with the ink supplies and replacing the print cartridges is unnecessary. TIP: After reviewing the solutions in this section, you can go to HP's support Web site to see if there is additional troubleshooting help. For more information, go to: www
  • HP F4240 | User Guide - Page 106
    bag. This will prevent the photo paper from curling. NOTE: There is no problem with the ink supplies and replacing the print cartridges is unnecessary. For more information, see: • "Recommended papers for printing and copying" on page 22 • "Information on paper" on page 88 104 Troubleshooting
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    the ink dries Solution 1: Print on a page of plain paper Solution: Print one or several pages of plain paper to soak up any excess ink in the product. To remove excess ink using plain paper 1. Load several sheets of plain paper in the input tray. 2. Wait five minutes. Print quality troubleshooting
  • HP F4240 | User Guide - Page 108
    NOTE: There is no problem with the ink supplies and replacing the print cartridges is unnecessary. Solution: Use TrueType or OpenType fonts to ensure that the product is able to print smooth fonts. When selecting a font, look for the TrueType or OpenType icon. Some software applications offer custom
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    Ink is spraying the inside of the HP All-in-One when I print a photo Envelopes print incorrectly Try the following solutions to resolve the issue. Solutions are listed in order, with the most likely solution first. If the first solution does not solve the problem NOTE: To avoid paper jams, tuck the
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    does not solve the problem, continue trying the remaining solutions until the issue is resolved. • Solution 1: Wait for the product to finish other tasks • Solution 2: Check for a paper jam • Solution 3: Load more paper in the input tray • Solution 4: Check for a print carriage stall • Solution
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    minutes after you sent a print job to the product, check your computer to see if there are any messages. Cause: The product was busy with another task. If this did not solve the issue, try the next solution. Solution 2: Check for a paper jam Solution: Clear the paper jam. For more information, see
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    connected to the computer, communication errors can occur. Try the following: Troubleshooting If the connections are secure, and nothing has printed several minutes after you sent a print job to the product, check the status of the product. In the HP Photosmart Software, click Settings, and then
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    Troubleshooting Solution 8: Check the print driver status Solution: The printer driver status might have changed to either Offline or Stop printing. To check the printer driver status 1. In the HP Solution Center, click the Settings tab. 2. Click Status. If the status is Offline or Stop printing,
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    Solution 3: Make sure that the product is the selected printer • Solution 4: Check the cable connections to the product • Solution 5: Load more paper in the input tray • Solution 6: Check for a paper jam • Solution 7: Check for a print carriage stall Solution 1: Make sure that the product is turned
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    paper. If this did not solve the issue, try the next solution. Solution 6: Check for a paper jam Solution: Clear the paper jam. For more information, see: "Clear paper jams" on page 86 Cause: The product had a paper jam. If this did not solve the issue, try the next solution. Print troubleshooting
  • HP F4240 | User Guide - Page 116
    • Solution 2: Make sure that the paper size setting is correct • Solution 3: Check the paper guide position • Solution 4: Make sure the stack of envelopes is loaded correctly Solution 1: Set the correct margins in your software application Solution: Check the printer margins. 114 Troubleshooting
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    application, as long as they are greater than the minimum margins the product supports. For more information about setting margins in your software application, see the documentation that came with the software. 3. Cancel the print job if the margins are not satisfactory, and then adjust the margins
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    To avoid paper jams, tuck the flaps inside the envelopes. Troubleshooting For more problem, continue trying the remaining solutions until the issue is resolved. • Solution 1: Check the margins in your software application • Solution 2: Make sure the document can fit on a supported paper
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    pages at the end of the document • Solution 3: Load more paper in the input tray • Solution 4: Check the print cartridges for protective tape Solution 1: Check the ink levels in the print cartridges Solution: Check the estimated ink levels remaining in the print cartridges. Print troubleshooting 117
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    determine if there is a problem with the print cartridges. If the self-test report shows a problem, clean the print cartridges. If the problem persists, you might need to replace the print cartridges. For more information on print cartridges, see "Print cartridge troubleshooting" on page 88. Cause
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    must be removed before installing) 3 Ink nozzles under tape For more information, see: "Replace the print cartridges" on page 64 Cause: The protective plastic tape was only partially removed from the print cartridge. Ink is spraying the inside of the HP All-in-One when I print a photo Solution: Make
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    Software is installed on your computer Solution: Insert the product installation CD and install the software. For more information, see the Setup Guide. Cause: The HP Photosmart Software was not installed on your computer. If this did not solve the issue, try the next solution. 120 Troubleshooting
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    Troubleshooting Solution 5: Make sure the HP Photosmart Software is running on your computer Solution: Open the software you installed with the product and try scanning again. NOTE: To check to see whether the software is running, right-click on the HP Digital Imaging Monitor icon in the system
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    the product does not support. Related topics "Recommended papers for printing and copying" on page 22 Cause: The product did not recognize the inserted paper type. If this did not solve the issue, try the next solution. Solution 9: Check for a paper jam Solution: Clear the paper jam. For more
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    Troubleshooting Solution 1: Place the original correctly on the glass Solution: Load your original print side down on the right front corner of the glass. Cause: The original was placed incorrectly on the glass. If this did not solve the issue, try the next solution. Solution 2: Clean the scanner
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    report shows a problem, clean the print cartridges. If the problem persists, you might need to replace the print cartridges. For more information on print cartridges, see "Print cartridge troubleshooting" on page 88. Cause: The print cartridges needed to be cleaned or there was insufficient ink. 124
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    of a very small original, scan the original into the computer, resize the image, and then print a borderless copy of the paper. Scan troubleshooting Use this section to solve these scan problems: • Scan halts • Scan fails • Scanned image is blank • Scanned image is incorrectly cropped • Scanned
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    the next solution. Solution 3: Make sure the HP Photosmart Software is installed on your computer Solution: Insert the product installation CD and install the software. For more information, see the Setup Guide. Cause: The HP Photosmart Software was not installed on your computer. If this did not
  • HP F4240 | User Guide - Page 129
    Troubleshooting Scanned image is blank Solution: Load your original print side down on the right front corner of the glass. Cause: The original was placed incorrectly on the glass. Scanned image is incorrectly cropped Solution: The autocropping feature in the software crops anything that is not
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    in the software. NOTE: If you are using the HP Photosmart Software, the Optical Character Recognition (OCR) software might not be installed on your computer. To install the OCR software, you must re-insert the software disk and select OCR under the Custom installation options. 128 Troubleshooting
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    product processing a job, to finish. such as print, scan, copy, or alignment. Off The product is Wait for the product busy. to finish. Off Scan was pressed, Make sure the and there was no computer is turned response from the on, the product computer. software is installed, Errors 129
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    might not be supported for use in the product. See the printed documentation for more information. Tri-color print cartridge light blinking The tri-color print cartridge is missing or not seated correctly. Install or remove and reinsert the tri-color print cartridge. 130 Troubleshooting
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    a scanner error or a fatal error. 1. Turn off the product. 2. Unplug the power cord. 3. Wait a minute, then plug the power cord back in. 4. Turn on the product. If the problem persists, contact HP Support. Both On Both print cartridges are getting low on ink. Replace one or both print cartridges
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    • Required software component was not found or was incorrectly installed • Error occurred while communicating with the product Door open Solution: Close the front access door or the print cartridge door. Cause: The front access door or the print cartridge door was open. 132 Troubleshooting
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    software. Mechanism error Try the following solutions to resolve the issue. Solutions are listed in order, with the most likely solution first. If the first solution does not solve the problem, continue trying the remaining solutions until the issue is resolved. • Solution 1: Check for a paper jam
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    Troubleshooting Chapter 12 Scan errors Review this section if you receive an error such as one of the following: • An error occurred communicating with the scanning device. Please ensure that the scanning device is connected properly and try again. • The scanning device could not be initialized. •
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    by operating system. If you are not sure how to do this, see the Windows Help. 2. Select HP Deskjet All-In-One Driver Software, and then click Change/ Remove. Follow the onscreen instructions. 3. Disconnect the product from your computer. 4. Restart your computer. NOTE: It is important that you
  • HP F4240 | User Guide - Page 138
    near the time. Troubleshooting 2. If the Digital Imaging Monitor icon is not present, restart the computer. 3. After the computer restarts, try to scan again. Cause: On the Windows taskbar, click Start, Programs or All Programs, HP, HP Solution Center. 2. Verify that the product is listed in the
  • HP F4240 | User Guide - Page 139
    Troubleshooting 4. If you receive a Disconnected error message, then check whether there is another instance or another tab for the product with a copy number included, such as HP Deskjet F4200 All-in-One . 6. Turn on the product. 7. Try to scan again. Cause: The product was not properly connected
  • HP F4240 | User Guide - Page 140
    product to see if the USB cable works. If you experience problems, the USB cable might need to be replaced. Also verify that one instead. 8. Restart the computer. 9. After the computer restarts, try to scan again. Cause: The product was not properly connected to the computer. 138 Troubleshooting
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    indicates that there was a problem with the HP Solution Center. You can continue to use WIA to scan, or try the next solution. If you could not scan using WIA, try the next solution. Solution 8: Disable the Lexbces service Solution: Check if the Lexbces service is started, and disable it. Errors 139
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    Troubleshooting Chapter 12 If a Lexmark or Dell all-in-one device is connected with a USB cable to a computer where product is installed, the HP software might not scan because the Lexbces service is running. NOTE: This solution only applies if you have a Lexmark or Dell all-in-one. If you do not,
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    the Startup type drop-down menu, select Automatic, and then click OK. f. Click OK to close the dialog box. Cause: The Lexbceserver service installed by a Lexmark printer, Lexmark all-inone, or Dell all-in-one, caused a scan communication error. If this did not solve the issue, try the next solution
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    Troubleshooting Chapter 12 Solution 9: Run the Scan Diagnostic utility Solution: Download and run the Scan Diagnostic utility to find and correct problems with your product. To download and run the Scan Diagnostic utility 1. Go to: www.hp.com and click Software and driver downloads. 2. Select
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    Troubleshooting handshake timing between HP the plus sign (+) next to it. 4. Check if you have one of the following chipsets listed: • SIS 7001 USB host controller • while trying to scan, follow the steps below to resolve the issue. 5. Disconnect all USB devices (printers, scanners, cameras, etc.)
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    product. See the following procedure for more information about printing a self-test report. 11. Try to scan. If the scan is successful, other USB devices connected to the computer might be causing the problem. 12. If the scan is successful, then connect one USB device at a time to the computer. 13
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    of the ink test area of the report is shown below. 3. Make sure the test patterns show a complete grid and the thick color lines are complete. • If more than a few lines in a pattern are broken, this might indicate a problem with the nozzles. You might need to clean the print cartridges. • If the
  • HP F4240 | User Guide - Page 148
    , but are not required for the computer to function. Occasionally, TSR's prevent the HP software from loading so that it does not install properly. In Windows Vista, Windows XP, and Windows 2000, use the MSCONFIG utility to prevent TSR programs and services from starting up. 146 Troubleshooting
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    Troubleshooting To turn off programs that run in the background a. On the Windows taskbar, click Start. b. Depending on your operating system, do one it. f. Click the Services tab, and select the Hide All Microsoft Services box. g. Click Disable files • Deleting downloaded program files • Emptying
  • HP F4240 | User Guide - Page 150
    4: Verify the driver configuration • Solution 5: Check if the printer is paused or offline • Solution 6: Clear the print queue manually • Solution 7: Restart the print spooler • Solution 8: Check the software application Solution 1: Print a self-test report Solution: Print a self-test report
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    Troubleshooting 3. Make sure the test patterns show a complete grid and the thick color lines are complete. • If more than a few lines in a pattern are broken, this might indicate a problem with the nozzles. You might need to clean the print cartridges. • If the black line is missing, faded,
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    to the product and the computer. Troubleshooting After reconnecting the USB cable, the product should start printing the jobs in queue. NOTE: printer and it is using the correct printer driver. To verify that the product is set as the default printer 1. Depending upon your operating system, do one
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    Troubleshooting To verify the print driver 1. Depending upon your operating system, do one of the following: • Windows Vista: On the Windows taskbar, click Start, click Control Panel, and then click Printers. • Windows XP: On the Windows taskbar, click Start, click Control Panel, and then click
  • HP F4240 | User Guide - Page 154
    . If this did not solve the issue, try the next solution. Troubleshooting Solution 6: Clear the print queue manually Solution: Manually clear the print queue. To clear the print queue manually 1. Depending upon your operating system, do one of the following: • Windows Vista: On the Windows taskbar
  • HP F4240 | User Guide - Page 155
    application Solution: Verify whether the software application is the problem. To verify the software application 1. Close the software application and reopen it. 2. Try to print again from the software application. NOTE: The printer might not support printing from a DOS application. Determine if
  • HP F4240 | User Guide - Page 156
    the power adaptor. Plug the power cord into a power outlet, surge protector, or power strip. Troubleshooting 1 Power connection 2 Power cord and adaptor 3 Power outlet 2. Make sure the product is turned and plug in the power cord. 6. Turn on the product. 7. Try to scan again. 154 Troubleshooting
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    USB port on your computer. 3. Try to scan again. If the scan fails, continue to the next step. 4. Do one of the following, depending upon how the product to another product to see if the USB cable works. If you experience problems, the USB cable might need to be replaced. Also verify that the cable
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    Troubleshooting Chapter 12 Solution 3: Restart the computer Solution: Restart the computer. Cause: You might not have restarted the computer after installing the product software. Or, there might have been another problem , click Start, Printers and Faxes. 3. to the HP scanning software. A message
  • HP F4240 | User Guide - Page 159
    • HP Photosmart, Officejet, Deskjet, (with product name and software version number) • HP Software update • HP Share to web • HP Solution Center • HP Director • HP Memories Disk Greeting Card Creator 32 Cause: There might have been a problem when you originally installed the HP Photosmart Software
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    Troubleshooting Chapter 12 Solution 2: Check the power cord and USB cable Solution: Make sure that the power cord and USB cable are properly and reset it by disconnecting the power cord. 5. Wait 5 seconds, and plug in the power cord. 6. Turn on the product. 7. Try to scan again. 158 Troubleshooting
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    USB port on your computer. 3. Try to scan again. If the scan fails, continue to the next step. 4. Do one of the following, depending upon how the product to another product to see if the USB cable works. If you experience problems, the USB cable might need to be replaced. Also verify that the cable
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    Troubleshooting Chapter 12 Solution 3: Restart the computer Solution: Restart the computer. Cause: You might not have restarted the computer after installing the product software. Or, there might have been another problem , click Start, Printers and Faxes. 3. to the HP scanning software. A message
  • HP F4240 | User Guide - Page 163
    • HP Photosmart, Officejet, Deskjet, (with product name and software version number) • HP Software update • HP Share to web • HP Solution Center • HP Director • HP Memories Disk Greeting Card Creator 32 Cause: There might have been a problem when you originally installed the HP Photosmart Software
  • HP F4240 | User Guide - Page 164
    • HP Photosmart, Officejet, Deskjet, (with product name and software version number) • HP Software update • HP Share to web • HP Solution Center • HP Director • HP Memories Disk Greeting Card Creator 32 Cause: There might have been a problem when you originally installed the HP Photosmart Software
  • HP F4240 | User Guide - Page 165
    , Officejet, Deskjet, (with product name and software version number) • HP Software update • HP Share to web • HP Solution Center • HP Director • HP Memories Disk Greeting Card Creator 32 Cause: There might have been a problem when you originally installed the HP Photosmart Software. Error occurred
  • HP F4240 | User Guide - Page 166
    Troubleshooting Chapter 12 • Solution 5: Uninstall and reinstall the HP Photosmart Software • Solution 6: Contact HP support for service Solution 1: Reset the product Solution: Turn off the product and and plug in the power cord. 6. Turn on the product. 7. Try to scan again. 164 Troubleshooting
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    USB port on your computer. 3. Try to scan again. If the scan fails, continue to the next step. 4. Do one of the following, depending upon how the product to another product to see if the USB cable works. If you experience problems, the USB cable might need to be replaced. Also verify that the cable
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    Troubleshooting Chapter 12 Solution 3: Restart the computer Solution: Restart the computer. Cause: You might not have restarted the computer after installing the product software. Or, there might have been another problem , click Start, Printers and Faxes. 3. to the HP scanning software. A message
  • HP F4240 | User Guide - Page 169
    Memories Disk Greeting Card Creator 32 Cause: There might have been a problem when you originally installed the HP Photosmart Software. If this did not solve the issue, try the next solution. Solution 6: Contact HP support for service Solution: If you have completed all of the steps provided in the
  • HP F4240 | User Guide - Page 170
    file types for the HP All-in-One Refer to the following for the supported file formats: • The HP Photosmart software supports the following file formats: BMP, DCX, FPX, GIF, JPG, PCD, PCX, TIF, PICT, PSD, PCS, EPS, TGA, SGI, PDF, and PNG • When scanning, the HP Photosmart Software enables you to
  • HP F4240 | User Guide - Page 171
    printing error Solution: Borderless printing cannot occur with only the black print cartridge installed. Install the tri-color print cartridge. For more information, see: "Replace the print cartridges" on page 64 Cause: The product was in ink-backup mode with only the black print cartridge installed
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    product was not installed correctly. • The software that came with the product is installed, but it was not running. No scan options Solution: Make sure the software is installed and running. For more information, see the Setup Guide that came with the HP All-in-One. Cause: The software that came
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    door of the product • Solution 2: Check the paper type and the print settings • Solution 3: Clean the rollers • Solution 4: Contact HP support Solution 1: Replace the rear access door of the product Solution: If you removed the rear access door to clear a paper jam, replace it. Gently push the door
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    Troubleshooting Chapter 12 5. Insert the stack of paper into the input tray with the short edge forward and the print side down. Slide the stack of paper forward until it stops. 6. Slide the paper-width guide inward until it stops at the edge of the paper. NOTE: Do not overload in the input tray;
  • HP F4240 | User Guide - Page 175
    films Letter or A4 Custom-size papers Custom paper size To set the paper type for printing 1. Make sure you have paper loaded in the input tray. 2. On the File menu in your software application, click Print. 3. Make sure you have selected the correct printer. 4. Click the button that opens the
  • HP F4240 | User Guide - Page 176
    have completed all of the steps provided in the previous solutions, contact HP support for service. Go to: www.hp.com/support. If prompted, choose your country/region, and then click Contact HP for information on calling for technical support. Cause: Your product needs servicing. 174 Troubleshooting
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    Troubleshooting Paper jam or misfeed Solution: Clear the paper jam. For more information, see: "Clear paper jams" on page 86 Cause: The HP All-in-One had a paper jam. Paper mismatch Solution: Change the print setting or load the appropriate paper in the input tray. For more information, see: • "Set
  • HP F4240 | User Guide - Page 178
    Troubleshooting Chapter 12 HP All-in-One not found Solution: If the product is not properly connected to the computer, communication errors can occur. Make see: "After setting up the product, it does not print" on page 81 Cause: This error applies only to USB-connected devices. The USB cable was
  • HP F4240 | User Guide - Page 179
    Troubleshooting Solution 2: Make sure the product is connected to the computer Solution: If the product is not properly connected to the computer, communication errors can occur. Try the following: For more information, see: "After setting up the product, it does not print the problem, continue
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    problem Non-HP cartridges installed Solution: Follow the prompts on the computer screen to continue or replace the indicated print cartridges with genuine HP cartridges. HP recommends that you use genuine HP print cartridges. Genuine HP print cartridges are designed and tested with HP printers
  • HP F4240 | User Guide - Page 181
    Troubleshooting NOTE: HP cannot guarantee the quality or reliability of non-HP supplies. Printer service or repairs required as a result of using of a non-HP supply will not be covered under warranty. If you believe you purchased genuine HP print cartridges, go to: www.hp.com/go/anticounterfeit For
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    the print cartridge is installed. Troubleshooting 1 Copper-colored contacts 2 Plastic tape with pink pull tab (must be removed before installing) 3 Ink nozzles under tape For more information, see "Use ink-backup mode" on page 67. Cause: When the product detected that only one print cartridge is
  • HP F4240 | User Guide - Page 183
    , this might indicate a problem with the tri-color print cartridge in the left slot. Cause: The error was false. If this did not solve the issue, try the next solution. Solution 2: Clear the print carriage Solution: Remove any objects, such as paper, that are blocking the print carriage. Then reset
  • HP F4240 | User Guide - Page 184
    Troubleshooting Chapter 12 3. If the print carriage did not move, open the front access door, and make note of where the carriage is stuck and look for jammed paper. A paper jam can cause the error message and the print carriage to stall. CAUTION: Do not use any tools or other devices to remove
  • HP F4240 | User Guide - Page 185
    Troubleshooting b. Check for any paper still in the product. Gently pull any paper out of the rollers. c. Replace the rear access door. Gently push the door forward until it snaps into place. 6. Do one the product. Cause: The print carriage was blocked by a paper jam. If this did not solve Errors 183
  • HP F4240 | User Guide - Page 186
    colored paper loaded in the input tray when you align the print cartridges, the alignment fails. Load unused plain white letter or A4 paper into the input tray, and then try the alignment again. If the alignment fails again, you might have a defective sensor or print cartridge. 184 Troubleshooting
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    Contact HP for information on calling for technical support. Cause: Incorrect type of paper was loaded in the input tray. If this did not solve the issue, try the next solution. Solution 2: Make sure the protective tape is removed from the print cartridges Solution: Check each print cartridge. The
  • HP F4240 | User Guide - Page 188
    the next solution. Troubleshooting Solution 4: Align newly installed print cartridges Solution: You must align the print cartridges to ensure excellent print quality. If the alignment error persists and you cannot clear it , your print cartridge might be defective. Contact HP for support. To find
  • HP F4240 | User Guide - Page 189
    Troubleshooting Solution 1: Remove and reinsert the print cartridges Solution: Remove and reinsert the print cartridges and verify that they are fully inserted and locked in place. Also, make sure the print cartridges are installed into the correct slots. To make sure the print cartridges are
  • HP F4240 | User Guide - Page 190
    into the slot on the right. Then push the print cartridge forward until it clicks into the socket. Troubleshooting 6. Repeat steps 1 and 2 for the tri-color print cartridge on the left side. Cause: The indicated print cartridges were installed incorrectly. If this did not solve the issue, try
  • HP F4240 | User Guide - Page 191
    Troubleshooting 3. Lightly press down on the print cartridge to release it, and then pull it towards you out of the slot. NOTE: Do not remove both print cartridges at the same time. Remove and clean each print cartridge one at a time. Do not leave a print cartridge outside the HP All-in-One for
  • HP F4240 | User Guide - Page 192
    HP customer support Solution 1: Make sure you are using the correct print cartridges Solution: Check to make sure you are using the correct print cartridges for your product. For a list of compatible print cartridges, see the printed documentation that came with the product. 190 Troubleshooting
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    , choose your country/region, and then click Contact HP for information on calling for technical support. Cause: The print cartridges were not intended for use in this product. Print cartridges in wrong slot Solution: Make sure the print cartridges are installed into the correct slots. If they are
  • HP F4240 | User Guide - Page 194
    Troubleshooting Chapter 12 To make sure the print cartridges are installed correctly 1. Make sure the product is turned on. 2. Open the print cartridge door. The print carriage moves to the far right side of the product. 3. Check to make sure you are using the correct print cartridges for your
  • HP F4240 | User Guide - Page 195
    the product, contact HP support for service. Go to: www.hp.com/support. If prompted, choose your country/region, and then click Contact HP for information on calling for technical support. Cause: The indicated print cartridges were installed incorrectly. Print cartridge problem The message might
  • HP F4240 | User Guide - Page 196
    of the slot. 9. Close the print cartridge door. 10. Check to see if the error has been resolved. • If the error has been resolved, then there is a problem with the tri-color print cartridge. • If the error has not been resolved, then there is a problem with both print cartridges. 194 Troubleshooting
  • HP F4240 | User Guide - Page 197
    Troubleshooting 11. Open the print cartridge door and reinsert the tri-color print cartridge by sliding it forward into the slot on the left. Then push the print cartridge forward until it clicks into the slot. 12. Close the print cartridge door. • Solution 1: Remove and reinsert the print
  • HP F4240 | User Guide - Page 198
    side. Cause: The indicated print cartridges were installed incorrectly. If this did not solve the issue, try the next solution. Solution 2: Clean the print cartridge contacts Solution: Clean the print cartridge contacts on the print carridge(s) that are experiencing the problem. 196 Troubleshooting
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    a print cartridge outside the HP All-in-One for more than 30 minutes. 4. Inspect the print cartridge contacts for ink and debris buildup. 5. Dip a clean foam rubber swab or lint-free cloth into distilled water, and squeeze any excess water from it. 6. Hold the print cartridge by its sides. Errors
  • HP F4240 | User Guide - Page 200
    Clean only the copper-colored contacts. Allow the print cartridges to dry for approximately ten minutes. Troubleshooting 1 Copper-colored contacts 2 Ink nozzles (do not clean) 8. Hold the print cartridge with the HP logo on top, and insert the print cartridge back into the slot. Make sure you push
  • HP F4240 | User Guide - Page 201
    ink-backup mode, the product can only print jobs from the computer. You cannot initiate a print job from the control panel (such as copying or scanning an original). For more information, see "Use ink-backup mode" on page 67. Cause: One or both of the print cartridges were having a problem. Errors
  • HP F4240 | User Guide - Page 202
    Troubleshooting Chapter 12 200 Troubleshooting
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    HP warranty and support 13 HP warranty and support Hewlett-Packard provides Internet and phone support for the HP All-in-One. This section contains the following topics: • Warranty • Print cartridge warranty information • Support process • Before you call HP customer support • HP support by phone •
  • HP F4240 | User Guide - Page 204
    in Japan, see "HP Quick Exchange Service (Japan)" on page 204. If you need to contact HP support, do the following before you call: 1. Make sure that: a. The product is plugged in and turned on. b. The specified print cartridges are installed correctly. c. The recommended paper is properly loaded in
  • HP F4240 | User Guide - Page 205
    any new hardware or software to your computer at HP online support Web site: www.hp.com/support. Contact your HP dealer or call the support phone number for your country/region to learn more about support options. Additional warranty options Extended service plans are available for the HP All-in-One
  • HP F4240 | User Guide - Page 206
    HP warranty and support Chapter 13 HP Quick Exchange Service (Japan) For instructions on how to pack your product for exchange, see "Pack the product" on page 205. HP Korea customer support 204 HP warranty and support
  • HP F4240 | User Guide - Page 207
    Support or returning to the point of purchase you are requested to send the product in for service, make sure you remove and keep the following items before returning your product: • The print cartridges • The power cord, USB cable, and any other cable connected to the HP All-in-One • Any paper
  • HP F4240 | User Guide - Page 208
    HP warranty and support Chapter 13 If you do not have the original packaging materials 3. Include the following items in the box: • A complete description of symptoms for service personnel (samples of print quality problems are helpful). • A copy of the sales slip or other proof of purchase to
  • HP F4240 | User Guide - Page 209
    , see the printed Basics Guide. System requirements Software and system requirements are located in the Readme file. For information about future operating system releases and support, visit the HP online support Web site at www.hp.com/support. Paper tray capacities Type Paper weight Paper tray
  • HP F4240 | User Guide - Page 210
    Only printer drivers, scanner drivers, and the Toolbox are available. The following describes some of the limited functionality users can expect: • Copying is not supported. • The HP Photosmart Software is not available. • The onscreen Help is not installed, but it is available as a Web download at
  • HP F4240 | User Guide - Page 211
    you recycle used print cartridges and ink cartridges free of charge. For more information, go to the following Web site: www.hp.com/hpinfo/globalcitizenship be found in the printed documentation that came with the HP All-in-One. Environmental product stewardship program 209 Technical information
  • HP F4240 | User Guide - Page 212
    more information about where you can drop off your waste equipment for recycling, please contact your local city office, your household waste disposal service or the shop where you purchased the product. Évacuation des équipements usagés par les utilisateurs dans les foyers privés au sein de l'Union
  • HP F4240 | User Guide - Page 213
    substance table • HP Deskjet F4200 All-in-One Series declaration of installation. This equipment generates, uses and can radiate radio frequency energy and, if not installed and used in accordance with the instructions of Corporate Product Regulations Hewlett-Packard Company 3000 Hanover Street Palo
  • HP F4240 | User Guide - Page 214
    Chapter 14 VCCI (Class B) compliance statement for users in Japan Notice to users in Japan about the power cord Noise emission statement for Germany Geräuschemission LpA < 70 dB am Arbeitsplatz im Normalbetrieb nach DIN 45635 T. 19 Toxic and hazardous substance table 212 Technical information
  • HP F4240 | User Guide - Page 215
    HP Deskjet F4200 All-in-One Series declaration of conformity Regulatory notices 213 Technical information
  • HP F4240 | User Guide - Page 216
    Chapter 14 214 Technical information Technical information
  • HP F4240 | User Guide - Page 217
    69 print cartridge ink nozzle area 72 print cartridges 69 color dull 101 color tone, change in print 35 communication problems test failed 176 two-way communication lost 177 connection problems device not found 176 HP All-in-One will not turn on 78 connection types supported printer sharing
  • HP F4240 | User Guide - Page 218
    missing information from copy 122 text from scan 128 N no scan options error 170 O on button 11 order ink supplies 75 print cartridges 75 out of paper 171 overheads, print 48 P page order 46 paper choose 21 feed fails 106 incompatible types 23 jam 133, 175 jams 86 load 24 misfeed 175 out of 171
  • HP F4240 | User Guide - Page 219
    35 speed 34 printer sharing Mac 19 Windows 19 printing with one print cartridge 67 Printing Shortcuts tab 36 problems copy 119 error messages 129 print 107 scan 125 Q quality print 34 R Readme file 77 recycle ink cartridges 209 regulatory notices 211 reinstall software 85 removing ink from skin and
  • HP F4240 | User Guide - Page 220
    218 Index
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HP Deskjet F4200 All-in-One Series