HP F4280 User Guide

HP F4280 - Deskjet All-in-One Color Inkjet Manual

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  • HP F4280 | User Guide - Page 1
    HP Deskjet F4200 All-in-One Series
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  • HP F4280 | User Guide - Page 3
    Contents 1 HP Deskjet F4200 All-in-One Series Help 7 2 HP All-in-One overview The HP All-in-One at a glance...9 Control panel buttons...10 Status light overview...12 Use the HP Photosmart software 13 3 Find more information...15 4 How do I?...17 5 Connection information Supported connection types
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    document...57 Stop scanning...57 10 Maintain the HP All-in-One Clean the HP All-in-One...59 Clean the exterior...59 Clean the glass...59 Clean the lid backing...60 Print a self-test report...61 Work with print cartridges...61 Handle the print cartridges 62 Check the estimated ink levels 63 Choose
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    the software 85 Paper jams...86 Information on paper...88 Print cartridge troubleshooting 88 Information on print cartridges 89 Resolving print cartridge problems 90 Resolving print cartridge error messages 90 Print quality troubleshooting...93 Wrong, inaccurate, or bleeding colors 94 Ink is
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    Additional warranty options...203 HP Quick Exchange Service (Japan 204 HP Korea customer support 204 Prepare the product for shipment 205 Pack the product...205 14 Technical information Specifications...207 Notice to Windows 2000, Windows XP x64 Edition, and Windows XP Starter Edition users...208
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    ...208 Plastics...209 Material safety data sheets 209 Recycling program...209 HP inkjet supplies recycling program 209 Energy consumption...209 Disposal of waste Germany 212 Toxic and hazardous substance table 212 HP Deskjet F4200 All-in-One Series declaration of conformity 213 Index...215 5
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    6 Contents
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    in-One" on page 59 • "Shop for ink supplies" on page 75 • "HP warranty and support" on page 201 • "Technical information" on page 207 NOTE: If you are using the product with a Windows 2000 computer, some features may not be available. For more information, see "Notice to Windows 2000, Windows XP x64
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    Chapter 1 HP Deskjet F4200 All-in-One Series Help 8 HP Deskjet F4200 All-in-One Series Help
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    All-in-One overview The HP Deskjet F4200 All-in-One Series is a versatile device that enables easy-to-use copying, scanning, and printing. Print from your computer The HP All-in-One can be used with any software application that allows printing. You can print a range of projects, such as borderless
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    door 3 Paper-width guide 4 Input tray 5 Tray extender 6 Print cartridge door 7 Glass 8 Lid backing 9 Rear access door 10 Rear USB port 11 Power connection* * Use only with the power adapter supplied by HP. Control panel buttons HP All-in-One overview 10 HP All-in-One overview
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    job. NOTE: To make copies, you must connect your product to a computer. The computer must be on and the software installed. Resume: Instructs the HP All-in-One to continue after a problem is solved. A blinking Resume light next to the Resume button indicates the need to load paper or clear a paper
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    Chapter 2 Status light overview Several indicator lights inform you of the status of the HP All-in-One. HP All-in-One overview Label 1 1 2 3 Description Ink Level lights Check Print Cartridge lights Resume light On light The following table describes common situations and explains what the
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    Scanner failure. For more information, see "Scan fails" on page 126. Cartridge lights are blinking. Turn off the HP All-in-One, then turn it on again. If the problem persists, contact HP Support. NOTE: HP All-in-One will still operate as a printer. All lights are blinking. The HP All-in-One
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    Chapter 2 HP All-in-One overview 14 HP All-in-One overview
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    up and using the HP All-in-One. Setup Guide The Setup Guide provides instructions for setting up the HP All-in-One and installing software. Make sure you follow the steps in the Setup Guide in order. If you have problems during setup, check the Setup Guide for troubleshooting information, or see
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    Chapter 3 Find more information 16 Find more information
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    ?" on page 38 • "How do I load envelopes?" on page 28 • "How do I scan using the computer?" on page 55 • "How do I get the best print quality?" on page on page 42 • "How do I replace the print cartridges?" on page 64 • "How do I align the print cartridges?" on page 68 • "How do I clear a paper jam
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    Chapter 4 How do I? 18 How do I?
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    printing is supported from the other computers. Setup instructions Follow the Setup Guide for detailed instructions. Follow the instructions in "Use printer sharing" on page 19. Use printer sharing If your computer is on a network, and another computer on the network has an HP Allin-One connected
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    Chapter 5 Connection information 20 Connection information
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    One, including letter or A4 paper, photo paper, transparencies, business cards, and envelopes. This section contains the following topics: • Load originals • Choose papers for printing and copying • Load paper Load originals You can copy or scan see the engraved guide below the HP All-in-One. Review
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    -sided color usage with no show-through, which makes it ideal for newsletters, reports, and flyers. HP All-in-One Paper or HP Printing Paper • HP All-in-One Paper is specifically designed for HP All-in-One products. It has an extra bright blue-white shade that produces sharper text and richer colors
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    product, and then click one of the shopping links on the page. NOTE: At this time, some portions of the HP Web site are available in accept ink can cause printed images to smear, bleed, or not fill in completely. NOTE: For a complete list of supported media sizes, see the printer software. Papers
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    coated papers not specifically designed for the HP Allin-One. They can jam the HP All-in-One or repel the ink. • Multi-part forms, such as duplicate and triplicate forms. They can wrinkle or get stuck, and the ink is more likely to smear. • Envelopes with clasps or windows. They can get stuck in the
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    use legal-size paper, leave the tray extender closed. 2. Slide the paper-width guide to its outermost position. 3. Tap a stack of paper on a flat surface to edges, and then check the paper for the following: • Make sure it is free of rips, dust, wrinkles, and curled or bent edges. • Make sure all
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    you load paper into the input tray. If the product is servicing the print cartridges or otherwise engaged in a task, you could push the paper the base of the input tray. 5. Slide the paper-width guide inward until it stops at the edge of the paper. Do HP All-in-One. 26 Load originals and load paper
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    the input tray and is no higher than the top of the paper-width guide. For best results, set the paper type before copying or printing. Related or printing. NOTE: The HP All-in-One leaves a 1.2 cm (0.5 inch) border on one short edge. Before printing many cards, print one test card to make sure
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    than the top of the paper-width guide. For best results, set the paper HP All-in-One. Do not use shiny or embossed envelopes or envelopes that have clasps or windows. NOTE: For specific details on how to format text for printing on envelopes, consult the help files in your word processing software
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    the input tray. 3. Slide the paper-width guide inward against the stack of envelopes until it stops HP All-in-One. Some paper sizes and paper types can only be used if you are starting a print job from the Print dialog box in a software manually feed one sheet at a time into the input tray with
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    Chapter 6 For best results, set the paper type before copying or printing. Related topics • "Load photo paper" on page 26 • "Set the paper type for printing" on page 33 Load originals and load paper 30 Load originals and load paper
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    following topics: • Print from a software application • Make the HP All-in-One the default printer • Change the print settings for the Print from a software application Most print settings are automatically handled by the software application. You need to change the settings manually only when you
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    the HP All-in-One is automatically selected in the printer list when you select Print from the File menu in a software application. The default printer is automatically selected when you click the Print button in the toolbar of most software applications. For more information, see the Windows Help
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    print quality, you can set the paper type manually. To set the paper type for printing 1. Make sure you have paper loaded in the input tray. 2. On the File menu in your software application, click Print. 3. Make sure the product is the selected printer. 4. Click the button that opens the Properties
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    dialog box. Depending on your software application, this button might be called Properties, Options, Printer Setup, Printer, or Preferences. 5. Click the print resolution dpi. Change the print speed or quality The HP All-in-One automatically chooses a print quality and speed setting depending on the
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    size The HP All-in-One allows you to print the document at a different size than the original. To scale the document size 1. Make sure you have paper loaded in the input tray. 2. On the File menu in your software application, click Print. 3. Make sure the product is the selected printer. 4. Click
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    box. Depending on your software application, this button might be called Properties, Options, Printer Setup, Printer, or Preferences. 5. Select the Print dialog box. Your print job displays in the preview window. 9. In the HP preview window, do one of the following: • To print, click Start Printing.
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    sided (Duplex) Printing: Print two-sided pages with the HP All-in-One manually. This section contains the following topics: • Create printing dialog box. Depending on your software application, this button might be called Properties, Options, Printer Setup, Printer, or Preferences. 4. Click the
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    dialog box. Depending on your software application, this button might be called Properties, Options, Printer Setup, Printer, or Preferences. 4. Click The original HP shortcuts cannot be deleted. Perform special print jobs In addition to supporting standard print jobs, the HP All-in-One can perform
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    Properties dialog box. Depending on your software application, this button might be called Properties, Options, Printer Setup, Printer, or Preferences. 6. Click the photo paper" on page 26 Print a photo on plain paper The HP All-in-One allows you to print photos on plain papers. To print a photo
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    you use HP Advanced Photo Papers with the product. To print a photo on photo paper 1. Remove all paper from the input tray, and then load the photo paper print side down. 2. On the File menu in your software application, click Print. 3. Make sure the product is the selected printer. 4. Click the
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    of gray. • Black Ink Only: uses black ink to print your photo in printer software displays the optimized dots per inch (dpi) that the HP All-in-One printer will print. Printing in maximum dpi is supported on the following paper-types only: • HP Premium Plus Photo Paper • HP Premium Photo Paper • HP
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    Work with print cartridges" on page 61 Print on both sides of the page You can print two-sided pages with the HP All-in-One manually. When printing On the File menu in your software application, click Print. 3. Make sure the product is the selected printer. 4. Click the button that opens the Properties
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    A dialog box displays instructions on the screen when it document as a booklet The HP All-in-One allows you to print your printer. 4. Click the button that opens the Properties dialog box. Depending on your software application, this button might be called Properties, Options, Printer Setup, Printer
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    7 6. In the Paper saving options area, select Manual from the Two-sided printing dropdown list. 7. Select job. Do not click Continue in the dialog box until you have reloaded the paper as instructed in the following steps. 9. Wait until the product has stopped printing for several seconds before
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    . 12 34 To print multiple pages on a single sheet 1. Make sure you have paper loaded in the input tray. 2. On the File menu in your software application, click Print. 3. Make sure the product is the selected printer. Perform special print jobs 45 Print
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    the Properties dialog box. Depending on your software application, this button might be called Properties, Options, Printer Setup, Printer, or Preferences. 5. Click the Features reverse order Because of the way the paper feeds through the HP All-in-One, the first page that prints is print side up at
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    opens the Properties dialog box. Depending on your software application, this button might be called Properties, Options, Printer Setup, Printer, or Preferences. 4. Click the Features tab. 5. In the Paper Type drop-down list, click More, and then select HP Iron-on Transfer from the list. 6. If the
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    HP recommends you use HP transparency products with the HP Allin-One. To print on transparencies 1. Load the transparency into the input tray. 2. On the File menu in your software application, click Print. 3. Make sure the product is the selected printer envelopes with clasps or windows. They can get
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    HP All-in-One prints dotted lines on some pages to indicate where to trim the pages before taping them together. To print a poster 1. Make sure you have paper loaded in the input tray. 2. On the File menu in your software application, click Print. 3. Make sure the product is the selected printer
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    HP All-in-One or the computer, HP recommends you stop it from the HP All-in-One for best results. To stop a print job from the HP All-in-One job from the computer (Windows XP users) 1. On the Windows taskbar, click Start, and then click Control Panel. 2. Open the Printers and Faxes control panel.
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    occurs while printing, you may need to resume the job from the HP All-in-One or the computer after you address the error. To resume a print job from the computer (Windows XP users) 1. On the Windows taskbar, click Start, and then click Control Panel. 2. Open the Printers and Faxes control panel.
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    Chapter 7 To resume a print job from the computer (Windows 2000 users) 1. On the Windows taskbar, click Start, point to Settings, and then click Printers. 2. Double-click the product icon. TIP: You can also double-click the printer icon in the Windows taskbar. 3. Select the print job you want to
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    Windows XP Starter Edition users" on page 208. To make a copy, scan the document or image and then print it. This section contains the following topics: • Make a copy • Stop copying Make a copy To make a copy, the HP All-in-One and computer must be connected and turned on. The HP Photosmart Software
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    Chapter 8 NOTE: Closing the HP Digital Imaging Monitor icon in the Windows system tray can cause the HP All-in-One to lose some of its functionality. If this happens, you can restore full functionality by restarting your computer or by starting the HP Photosmart Software. To make a copy 1. Make
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    the HP Solution Center software. To use the scan features, the HP All-in-One and computer must be connected and turned on. The HP Photosmart Software must also be installed and running on your computer prior to scanning. To verify that the HP Photosmart Software is running on a Windows Scan Scan
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    Digital Imaging Monitor icon in the Windows system tray can cause the HP All-in-One to lose some of its scan functionality. If this happens, you can restore full functionality by restarting your computer or by starting the HP Photosmart Software. The HP Photosmart Software that you installed on your
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    scanned image You can edit a scanned image, such as a photo or graphic, using the software you installed with the HP All-in-One. Using this software, you can rotate or crop the image, as well as adjust the brightness, contrast, and color saturation. NOTE: If you are using the HP Photosmart Software
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    Chapter 9 Scan 58 Use the scan features
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    to remove surface dust and ensure that your copies and scans remain clear. You will also need to replace, align, or clean your print cartridges from time to time. This section provides instructions for keeping the HP All-in-One in top working condition. Perform these simple maintenance procedures as
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    slightly moistened with a mild soap and warm water. Wash the backing gently to loosen debris. Do not scrub the backing. Maintain the HP All-in-One 3. Dry the backing with a dry, soft, lint-free cloth. CAUTION: Do not use paper-based wipes, as these might scratch the backing. 60 Maintain the
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    of the printing problem. A sample of the ink test area of the report is shown below. Maintain the HP All-in-One 3. Make sure cartridges and instructions for replacing, aligning, and cleaning the print cartridges. You might also need to check your print cartridges if the Check Print Cartridge
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    contacts 2 Plastic tape with pink pull tab (must be removed before installing) 3 Ink nozzles under tape Hold the print cartridges by their black plastic sides, with the label on top. Do not touch the copper-colored contacts or the ink nozzles. Maintain the HP All-in-One 62 Maintain the HP All-in
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    in print head servicing, which keeps print nozzles clear and ink flowing smoothly. In addition, some residual ink is left in the cartridge after it is used. For more information, see www.hp.com/go/inkusage. To check the ink levels from the HP Photosmart Software 1. In the HP Solution Center, click
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    the print cartridges When the ink level for the print cartridge is low, a message appears on your computer screen. You can also check the ink levels by using the software installed with the HP Allin-One. Follow these instructions when the ink level is low. NOTE: Ink level warnings and indicators
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    cartridge, recycle the print cartridge. The HP Inkjet Supplies Recycling Program is available in many countries/regions, and lets you recycle used print cartridges free the HP All-in-One 1 Copper-colored contacts 2 Plastic tape with pink pull tab (must be removed before installing) 3 Ink nozzles
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    cartridge forward until it snaps into place. If you are installing the tri-color print cartridge, slide it into the left slot. If you are installing the black print cartridge , slide it into the right slot. 8. Close the print cartridge door. 9. After the print cartridge alignment
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    . Recycle or discard the print cartridge alignment sheet. Related topics • "Check the estimated ink levels" on page 63 • "Control panel buttons" on page 10 Use ink-backup mode Use the ink-backup mode to operate the HP All-in-One with only one print cartridge. The ink-backup mode is initiated when
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    Properties dialog box, click the Features tab, and then click the Printer Services button. The Printer Toolbox appears. 3. Click the Device Services tab. 4. Click Align the Print Cartridges. The product prints a print cartridge alignment sheet. Maintain the HP All-in-One 68 Maintain the HP All-in
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    and shortens the life of the ink nozzles. To clean the print cartridges from the HP Photosmart Software 1. Load letter, A4, or legal unused plain white paper into the input tray. 2. In the HP Solution Center, click Settings, point to Print Settings, and then click Printer Toolbox. NOTE: You can also
  • HP F4280 | User Guide - Page 72
    same time. Remove and clean each print cartridge one at a time. Do not leave a print cartridge outside the HP Allin-One for more than 30 minutes. 4. Inspect the print cartridge contacts for ink and debris buildup. 5. Dip a clean foam rubber swab or lint-free cloth into distilled water, and squeeze
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    only the copper-colored contacts. Allow the print cartridges to dry for approximately ten minutes. Maintain the HP All-in-One 1 Copper-colored contacts 2 Ink nozzles (do not clean) 8. Hold the print cartridge with the HP logo on top, and insert the print cartridge back into the slot. Make sure you
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    and smudges on your printed pages after you have already cleaned the print cartridges by using the software you installed with the HP All-in-One. Make sure you have the following materials available: • Dry foam rubber swabs, lint-free cloth, or any soft material that will not come apart or leave
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    back into the slot. Make sure you push the print cartridge in firmly until it snaps into place. Maintain the HP All-in-One 8. Repeat if necessary for the other print cartridge. 9. Gently close the print cartridge door and plug the power cord into the back of the product. Related topics "Clean
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    from your skin and clothing Follow these instructions to remove ink from your skin and clothing: Surface Skin White sudsy ammonia. CAUTION: Always use cold water to remove ink from fabric. Warm or hot water can set the ink into the fabric. Maintain the HP All-in-One 74 Maintain the HP All-in
  • HP F4280 | User Guide - Page 77
    the Features tab, and then click the Printer Services button. 2. Click the Estimated Ink Levels tab. 3. Click Print Cartridge Ordering Information. The print cartridge reorder numbers appear. 4. Click Order Online. HP sends detailed printer information, including model number, serial number, and
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    Chapter 11 Shop for ink supplies 76 Shop for ink supplies
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    , pointing to HP, pointing to Deskjet F4200 series, and then clicking Readme. You can access the Readme file by double-clicking the icon located in the top-level folder of the HP All-in-One software CD-ROM. Hardware setup troubleshooting This section contains hardware troubleshooting information for
  • HP F4280 | User Guide - Page 80
    the printer when you turn on the product. • Solution 1: Make sure you are using the power cord that came with the product • Solution 2: Reset the product • Solution 3: Press the On button more slowly • Solution 4: Contact HP to replace the power supply • Solution 5: Contact HP support for service
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    to replace the power supply Solution: Contact HP support for service. Go to: www.hp.com/support. If prompted, choose your country/region, and then click Contact HP for information on calling for technical support. Cause: The ink cartridge(s) were not intended for use in this product. If this did not
  • HP F4280 | User Guide - Page 82
    for service. Go to: www.hp.com/support. If prompted, choose your country/region, and then click Contact HP for technical support. Cause: You might need assistance to enable the product or software to function properly. I connected the USB cable, but I am having problems using the HP All-in-One with
  • HP F4280 | User Guide - Page 83
    on the product. • Make sure the print cartridges are installed. • Make sure you have paper loaded the USB cable works. If you experience problems, the USB cable might need to be replaced USB ready and that you are using a supported operating system. For more information, see the troubleshooting 81
  • HP F4280 | User Guide - Page 84
    computer, see the Setup Guide that came with the product. Cause: The product and computer were not communicating with each other. Software installation troubleshooting Use this section to solve any problems you might encounter while setting up the HP Photosmart software. This section contains the
  • HP F4280 | User Guide - Page 85
    . Make sure to remove them properly using the uninstall utility provided when you installed the software that came with the product. For more information, see: "Uninstall and reinstall the software" on page 85 Cause: The source of the error is unknown. Software installation troubleshooting 83
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    might not be complete, and you might need to uninstall and then reinstall the software. Do not simply delete the product application files from your hard drive. Make sure to remove them properly using the uninstall utility provided in the HP All-in-One program group. 84 Troubleshooting
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    varies by operating system. If you are not sure how to do this, see the Windows Help. 2. Select HP Deskjet All-In-One Driver Software, and then click Change/Remove. Follow the onscreen instructions. 3. Disconnect the product from your computer. 4. Restart your computer. NOTE: It is important that
  • HP F4280 | User Guide - Page 88
    icon appears in the Windows system tray. Troubleshooting To verify that the software is properly installed, double-click the HP Solution Center icon on the desktop. If the HP Solution Center shows the essential icons (Scan Picture and Scan Document), the software has been properly installed
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    Troubleshooting If the jammed paper is not in the rear rollers, check the front access door. Occasionally small media jams may not be reachable from the
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    book to prevent bleeding over time from high humidity. Use HP Advanced Photo Papers for maximum performance. Print cartridge troubleshooting If you are experiencing problems with printing, you might have a problem with one of the print cartridges. If you receive an error message about the print
  • HP F4280 | User Guide - Page 91
    Troubleshooting Try the following: • Information on print cartridges • Resolving print cartridge problems • Resolving print cartridge error messages Information on print cartridges For best results, use HP print cartridges. The following tips help maintain HP print cartridges and ensure consistent
  • HP F4280 | User Guide - Page 92
    see "Check the estimated ink levels" on page 63. 3. Print a self-test report and review the test patterns. For more information, see "Print a self-test report" on page 61. 4. Clean the print cartridges: • First, try cleaning the print cartridges from the HP Photosmart Software. For more information
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    are the problem. • Solution 1: Remove and reinstall the print cartridges • Solution 2: Clean the print cartridge contacts • Solution 3: Print in ink-backup mode Solution 1: Remove and reinstall the print cartridges Solution: The print cartridge may not have full electrical contact with the printer
  • HP F4280 | User Guide - Page 94
    solution. Solution 3: Print in ink-backup mode Solution: If you do not have a replacement print cartridge, you can still print in ink backup mode. Remove the problem cartridge and print with the remaining cartridge. For more information, see: "Use ink-backup mode" on page 67 92 Troubleshooting
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    . Printer service or repairs required as a result of using a non-HP supply will not be covered under warranty. If you believe you purchased genuine HP ink cartridges, go to: www.hp.com/go/anticounterfeit For more information, see "Replace the print cartridges" on page 64. 2. Check the ink levels
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    problem, investigate other causes, such as the image file or software program. For additional print cartridge troubleshooting, visit the HP Web site at www.hp.com/ support Printouts are slanted or skewed • Ink streaks on the back of the printout has one of the following print quality problems, try the
  • HP F4280 | User Guide - Page 97
    Troubleshooting HP recommends that you use genuine HP print cartridges. Genuine HP print cartridges are designed and tested with HP printers to help you easily produce great results, time after time. NOTE: HP cannot guarantee the quality or reliability of non-HP supplies. Printer service or repairs
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    the next solution. Solution 4: Check to see if the product is in ink-backup mode Solution: Check to see if the the product is printing in ink-backup mode, with only one print cartridge installed. If the product is in ink-backup mode, text and photo quality will differ from those printed when using
  • HP F4280 | User Guide - Page 99
    the quality or reliability of non-HP supplies. Printer service or repairs required as a result of using a non-HP supply will not be covered under warranty. If you believe you purchased genuine HP print cartridges, go to: www.hp.com/go/anticounterfeit Cause: Non-HP ink was being used. If this did
  • HP F4280 | User Guide - Page 100
    paper type Solution: HP recommends that you use HP Advanced Papers or problem, clean the print cartridges. If the problem persists, you might need to replace the print cartridges. For more information on print cartridges, see "Print cartridge troubleshooting" on page 88. Cause: The print cartridges
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    Troubleshooting NOTE: There is no problem with the ink supplies and replacing the print cartridges is unnecessary. • Solution 1: Check the paper type • Solution 2: Check the print quality setting • Solution 3: Rotate the image Solution 1: Check the paper type Solution: HP recommends that you use HP
  • HP F4280 | User Guide - Page 102
    Troubleshooting Chapter 12 Solution 3: Rotate the image Solution: If the problem persists, use the software you installed with the product or another software cartridge was dropped, wait for it to recover • Solution 4: Clean the print cartridge nozzles • Solution 5: Clean the print cartridges ink
  • HP F4280 | User Guide - Page 103
    the print cartridges. If the problem persists, you might need to replace the print cartridges. For more information, see: • "Print cartridge troubleshooting" on page 88 • "Print a self-test report" on page 61 Cause: The print cartridges needed to be cleaned or there was insufficient ink. Printouts
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    Check the paper type Solution: HP recommends that you use HP Advanced Papers or any other paper : There is no problem with the ink supplies and replacing the print cartridges is unnecessary. For : If you are making a copy, try placing one or more clear plastic sheet protectors directly on the
  • HP F4280 | User Guide - Page 105
    is smudged or unclear. NOTE: There is no problem with the ink supplies and replacing the print cartridges is unnecessary. TIP: After reviewing the solutions in this section, you can go to HP's support Web site to see if there is additional troubleshooting help. For more information, go to: www
  • HP F4280 | User Guide - Page 106
    or marks on it that run upand-down or lengthwise down the page. NOTE: There is no problem with the ink supplies and replacing the print cartridges is unnecessary. Solution: HP recommends that you use HP Advanced Papers or any other paper type that is appropriate for the product. Always make sure the
  • HP F4280 | User Guide - Page 107
    the ink dries Solution 1: Print on a page of plain paper Solution: Print one or several pages of plain paper to soak up any excess ink in the product. To remove excess ink using plain paper 1. Load several sheets of plain paper in the input tray. 2. Wait five minutes. Print quality troubleshooting
  • HP F4280 | User Guide - Page 108
    There is no problem with the ink supplies and replacing the print cartridges is unnecessary. software applications offer custom fonts that have jagged edges when enlarged or printed. Also, if you want to print bitmapped text, it might have jagged edges when enlarged or printed. 106 Troubleshooting
  • HP F4280 | User Guide - Page 109
    custom size. Print troubleshooting Use this section to solve these printing problems: • Envelopes print page • A blank page came out while printing • Ink is spraying the inside of the HP All-in-One when I print a photo Envelopes print incorrectly Try the or windows. Print troubleshooting 107
  • HP F4280 | User Guide - Page 110
    the first solution does not solve the problem, continue trying the remaining solutions until the issue is resolved. • Solution 1: Print from the HP Photosmart Software • Solution 2: Use the appropriate media Solution 1: Print from the HP Photosmart Software Solution: Try printing the image from the
  • HP F4280 | User Guide - Page 111
    Troubleshooting Some documents take a long time to print. If nothing has printed several minutes after you sent a print job to the product, check on the product. For more information, see: "The print carriage is stalled" on page 180 Cause: The print carriage has stalled. Print troubleshooting 109
  • HP F4280 | User Guide - Page 112
    computer, communication errors can occur. Try the following: Troubleshooting If the connections are secure, and nothing has printed several print job to the product, check the status of the product. In the HP Photosmart Software, click Settings, and then click Status. For more information, see: "
  • HP F4280 | User Guide - Page 113
    Troubleshooting Solution 8: Check the print driver status Solution: The printer driver status might have changed to either Offline or Stop printing. To check the printer driver status 1. In the HP in the queue, try one or both of the solve the problem, continue the same software application. If
  • HP F4280 | User Guide - Page 114
    as copying or scanning, your print printer to ensure that the printer is automatically selected when you select Print in the File menu of your different software applications. Cause: The product was not the selected printer. If this did not solve the issue, try the next solution. 112 Troubleshooting
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    minutes after you sent a print job to the product, check the status of the product. In the HP Photosmart Software, click Settings, and then click Status. Cause: The computer was not communicating with the product. If . If this did not solve the issue, try the next solution. Print troubleshooting 113
  • HP F4280 | User Guide - Page 116
    • Solution 2: Make sure that the paper size setting is correct • Solution 3: Check the paper guide position • Solution 4: Make sure the stack of envelopes is loaded correctly Solution 1: Set the correct margins in your software application Solution: Check the printer margins. 114 Troubleshooting
  • HP F4280 | User Guide - Page 117
    the product supports. For more information about setting margins in your software application, see the documentation that came with the software. 3. solve the issue, try the next solution. Solution 3: Check the paper guide position Solution: Remove the stack of paper from the input tray, and then
  • HP F4280 | User Guide - Page 118
    , tuck the flaps inside the envelopes. Troubleshooting For more information, see: "Load envelopes problem, continue trying the remaining solutions until the issue is resolved. • Solution 1: Check the margins in your software application • Solution 2: Make sure the document can fit on a supported
  • HP F4280 | User Guide - Page 119
    pages at the end of the document • Solution 3: Load more paper in the input tray • Solution 4: Check the print cartridges for protective tape Solution 1: Check the ink levels in the print cartridges Solution: Check the estimated ink levels remaining in the print cartridges. Print troubleshooting 117
  • HP F4280 | User Guide - Page 120
    Troubleshooting Chapter 12 NOTE: Ink level warnings and indicators provide estimates for planning purposes only. When you receive a low-ink warning message, consider having a replacement cartridge available to avoid possible printing delays. You do not need to replace the print cartridges until
  • HP F4280 | User Guide - Page 121
    tape was only partially removed from the print cartridge. Ink is spraying the inside of the HP All-in-One when I print a photo Solution: Make sure tray. You are using the wrong paper type. Copy troubleshooting Use this section to solve these copy problems: • Nothing happens when I try to copy • Parts
  • HP F4280 | User Guide - Page 122
    Software is installed on your computer Solution: Insert the product installation CD and install the software. For more information, see the Setup Guide. Cause: The HP Photosmart Software was not installed on your computer. If this did not solve the issue, try the next solution. 120 Troubleshooting
  • HP F4280 | User Guide - Page 123
    Troubleshooting Solution 5: Make sure the HP Photosmart Software is running on your computer Solution: Open the software you installed with the product and try scanning again. NOTE: To check to see whether the software is running, right-click on the HP Digital Imaging Monitor icon in the system
  • HP F4280 | User Guide - Page 124
    envelopes or other papers the product does not support. Related topics "Recommended papers for printing and problem, continue trying the remaining solutions until the issue is resolved. • Solution 1: Place the original correctly on the glass • Solution 2: Clean the scanner glass 122 Troubleshooting
  • HP F4280 | User Guide - Page 125
    Troubleshooting Solution 1: Place the original correctly on the glass Solution: Load your original print side down on the right front corner of the glass. Cause: The original was placed incorrectly on the glass. If this did not solve the issue, try the next solution. Solution 2: Clean the scanner
  • HP F4280 | User Guide - Page 126
    , clean the print cartridges. If the problem persists, you might need to replace the print cartridges. For more information on print cartridges, see "Print cartridge troubleshooting" on page 88. Cause: The print cartridges needed to be cleaned or there was insufficient ink. 124 Troubleshooting
  • HP F4280 | User Guide - Page 127
    : You were trying to make a borderless copy without using photo paper. Scan troubleshooting Use this section to solve these scan problems: • Scan halts • Scan fails • Scanned image is blank • Scanned image is incorrectly cropped • Scanned image has incorrect page layout • Text format is incorrect
  • HP F4280 | User Guide - Page 128
    Troubleshooting Chapter 12 Scan fails Try the following solutions to resolve the issue. Solutions are listed in order, with the most likely solution first. If the first solution does not solve the problem the software. For more information, see the Setup Guide. Cause: The HP Photosmart Software was
  • HP F4280 | User Guide - Page 129
    image. Sometimes this might not be what you want. In that case, turn off autocropping in the software and crop the scanned image manually, or not at all. Cause: The software was set to automatically crop scanned pictures. Scanned image has incorrect page layout Solution: Turn off autocropping in the
  • HP F4280 | User Guide - Page 130
    Troubleshooting Chapter 12 If you are scanning an original that has graphics or artwork surrounding the text, the scanner might not in the software Solution: Adjust the brightness in the software, and then rescan the original. To adjust the brightness 1. In the HP Scanning window, click Lighten
  • HP F4280 | User Guide - Page 131
    software how to interpret the characters it sees in the original image. If the OCR language does not match the language in the original, the scanned text might be incomprehensible. Troubleshooting 20 Off seconds and then On Check Print Cartridge lights Description Solution Off The product is
  • HP F4280 | User Guide - Page 132
    might not be supported for use in the product. See the printed documentation for more information. Tri-color print cartridge light blinking The tri-color print cartridge is missing or not seated correctly. Install or remove and reinsert the tri-color print cartridge. 130 Troubleshooting
  • HP F4280 | User Guide - Page 133
    has either a scanner error or a fatal error. 1. Turn off the product. 2. Unplug the power cord. 3. Wait a minute, then plug the power cord back in. 4. Turn on the product. If the problem persists, contact HP Support. Both On Both print cartridges are getting low on ink. Replace one or both print
  • HP F4280 | User Guide - Page 134
    Troubleshooting Chapter 12 (continued) On light Resume light On Off Check Print Cartridge lights Description Solution see "Use ink-backup mode" on page 67. Tri-color print cartridge light Off Black print cartridge light On The black print cartridge is getting low on ink. The black print
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    Troubleshooting Firmware revision mismatch Solution: To find support and warranty information, go to the HP Web site at www.hp.com/support. If prompted, choose your country/region, and then click Contact HP for information on calling for technical support. Cause: The revision number of the product
  • HP F4280 | User Guide - Page 136
    . Make sure to remove them properly using the uninstall utility provided with the software. To uninstall from a Windows computer NOTE: Use this method if Uninstall is not available in the Windows Start menu (click Programs or All Programs, HP, Deskjet F4200 series, Uninstall). 134 Troubleshooting
  • HP F4280 | User Guide - Page 137
    the Windows Help. 2. Select HP Deskjet All-In-One Driver Software, and then click Change/ Remove. Follow the onscreen instructions. instructions and the instructions provided in the Setup Guide that came with the product. After you have reinstalled the software, try to scan again. Cause: The software
  • HP F4280 | User Guide - Page 138
    try to scan again. Cause: The Digital Imaging Monitor was not running. If this did not solve the issue, try the next solution. Solution 4: Check the status of the product Solution: Check the status of the product in the HP Solution Center. To check the status of the product 1. On the Windows taskbar
  • HP F4280 | User Guide - Page 139
    , such as HP Deskjet F4200 All-in-One Series 2. 5. Select the second instance of the product and repeat steps 2 through 4. 6. Try to scan again. Cause: it to another power outlet. 4. Turn off the product and reset it by disconnecting the power cord. 5. Wait 5 seconds, and plug in the power cord
  • HP F4280 | User Guide - Page 140
    product to see if the USB cable works. If you experience problems, the USB cable might need to be replaced. Also verify that one instead. 8. Restart the computer. 9. After the computer restarts, try to scan again. Cause: The product was not properly connected to the computer. 138 Troubleshooting
  • HP F4280 | User Guide - Page 141
    8. Select the type of image to be scanned, and then click Scan. Imaging for Windows will scan from the product using TWAIN software instead of the HP Solution Center. Cause: If you could scan using WIA, this indicates that there was a problem with the HP Solution Center. You can continue to use WIA
  • HP F4280 | User Guide - Page 142
    Troubleshooting Chapter 12 If a Lexmark or Dell all-in-one device is connected with a USB cable to a computer where product is installed, the HP software might not scan because the Lexbces service is running. NOTE: This solution only applies if you have a Lexmark or Dell all-in-one. If you do not,
  • HP F4280 | User Guide - Page 143
    can scan successfully, then proceed with the next step to restart the Lexbcserver service. NOTE: Restarting the service enables the normal functionality of the Lexmark or Dell devices without affecting HP software. 8. Restart the Lexbcserver service. To restart the service a. On the Windows taskbar
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    Troubleshooting Chapter 12 Solution 9: Run the Scan Diagnostic utility Solution: Download and run the Scan Diagnostic utility to find and correct problems with your product. To download and run the Scan Diagnostic utility 1. Go to: www.hp.com and click Software and driver downloads. 2. Select
  • HP F4280 | User Guide - Page 145
    Troubleshooting handshake timing between HP product chipset and certain types of USB chipsets on the computer. To check the USB chipset and controller 1. On the Windows while trying to scan, follow the steps below to resolve the issue. 5. Disconnect all USB devices (printers, scanners, cameras, etc
  • HP F4280 | User Guide - Page 146
    into a grounded power outlet, surge protector, or power strip. Troubleshooting 1 Power connection 2 Power cord and adaptor 3 Grounded power scan. If the scan is successful, other USB devices connected to the computer might be causing the problem. 12. If the scan is successful, then connect one
  • HP F4280 | User Guide - Page 147
    of the ink test area of the report is shown below. 3. Make sure the test patterns show a complete grid and the thick color lines are complete. • If more than a few lines in a pattern are broken, this might indicate a problem with the nozzles. You might need to clean the print cartridges. • If the
  • HP F4280 | User Guide - Page 148
    , but are not required for the computer to function. Occasionally, TSR's prevent the HP software from loading so that it does not install properly. In Windows Vista, Windows XP, and Windows 2000, use the MSCONFIG utility to prevent TSR programs and services from starting up. 146 Troubleshooting
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    Troubleshooting To turn off programs that run in the background a. On the Windows taskbar, click Start. b. Depending on your operating system, do one of the following: • In Windows Vista: In Start Search, type MSCONFIG, and then press Enter. When the User Account Control dialog box appears, click
  • HP F4280 | User Guide - Page 150
    driver configuration • Solution 5: Check if the printer is paused or offline • Solution 6: Clear the print queue manually • Solution 7: Restart the print spooler • Solution 8: Check the software of the printing problem. A sample of the ink test area of the report is shown below. 148 Troubleshooting
  • HP F4280 | User Guide - Page 151
    computer has restarted, check the print queue. a. Depending upon your operating system, do one of the following: • Windows Vista: On the Windows taskbar, click Start, click Control Panel, and then click Printers. • Windows XP: On the Windows taskbar, click Start, click Control Panel, and then click
  • HP F4280 | User Guide - Page 152
    computer. Troubleshooting After printer driver. To verify that the product is set as the default printer 1. Depending upon your operating system, do one of the following: • Windows Vista: On the Windows taskbar, click Start, click Control Panel, and then click Printers. • Windows XP: On the Windows
  • HP F4280 | User Guide - Page 153
    Troubleshooting To verify the print driver 1. Depending upon your operating system, do one of the following: • Windows Vista: On the Windows taskbar, click Start, click Control Panel, and then click Printers. • Windows XP: On the Windows taskbar, click Start, click Control Panel, and then click
  • HP F4280 | User Guide - Page 154
    Troubleshooting Solution 6: Clear the print queue manually Solution: Manually clear the print queue. To clear the print queue manually 1. Depending upon your operating system, do one of the following: • Windows Vista: On the Windows taskbar, click Start, click Control Panel, and then click Printers
  • HP F4280 | User Guide - Page 155
    application is the problem. To verify the software application 1. Close the software application and reopen it. 2. Try to print again from the software application. NOTE: The printer might not support printing from a DOS application. Determine if the software application is Windows-based or DOS
  • HP F4280 | User Guide - Page 156
    the product is turned on. 3. If the product is not receiving electrical power, connect it to another power outlet. 4. Turn off the product and reset it by disconnecting the power cord. 5. Wait 5 seconds, and plug in the power cord. 6. Turn on the product. 7. Try to scan again. 154 Troubleshooting
  • HP F4280 | User Guide - Page 157
    USB port on your computer. 3. Try to scan again. If the scan fails, continue to the next step. 4. Do one of the following, depending upon how the product to another product to see if the USB cable works. If you experience problems, the USB cable might need to be replaced. Also verify that the cable
  • HP F4280 | User Guide - Page 158
    that came with your product. To uninstall and reinstall the software 1. On the Windows taskbar, click Start, Settings, Control Panel. 2. Double-click Add/Remove Programs. 3. Remove all the items that are related to the HP scanning software. A message appears on the computer to restart after removing
  • HP F4280 | User Guide - Page 159
    Troubleshooting 7. Follow the onscreen instructions and the instructions provided in the Setup Guide that came with the product. 8. If you are still having trouble scanning, remove the following additional applications from the Add/Remove Programs list, if they are present. CAUTION: If the computer
  • HP F4280 | User Guide - Page 160
    the product is turned on. 3. If the product is not receiving electrical power, connect it to another power outlet. 4. Turn off the product and reset it by disconnecting the power cord. 5. Wait 5 seconds, and plug in the power cord. 6. Turn on the product. 7. Try to scan again. 158 Troubleshooting
  • HP F4280 | User Guide - Page 161
    USB port on your computer. 3. Try to scan again. If the scan fails, continue to the next step. 4. Do one of the following, depending upon how the product to another product to see if the USB cable works. If you experience problems, the USB cable might need to be replaced. Also verify that the cable
  • HP F4280 | User Guide - Page 162
    that came with your product. To uninstall and reinstall the software 1. On the Windows taskbar, click Start, Settings, Control Panel. 2. Double-click Add/Remove Programs. 3. Remove all the items that are related to the HP scanning software. A message appears on the computer to restart after removing
  • HP F4280 | User Guide - Page 163
    Troubleshooting 7. Follow the onscreen instructions and the instructions provided in the Setup Guide that came with the product. 8. If you are still having trouble scanning, remove the following additional applications from the Add/Remove Programs list, if they are present. CAUTION: If the computer
  • HP F4280 | User Guide - Page 164
    and the instructions provided in the Setup Guide that came with the product. 8. If you are still having trouble scanning, remove the following additional applications from the Add/Remove Programs list, if they are present. CAUTION: If the computer is manufactured by HP or Compaq, do not remove
  • HP F4280 | User Guide - Page 165
    and the instructions provided in the Setup Guide that came with the product. 8. If you are still having trouble scanning, remove the following additional applications from the Add/Remove Programs list, if they are present. CAUTION: If the computer is manufactured by HP or Compaq, do not remove
  • HP F4280 | User Guide - Page 166
    Troubleshooting Chapter 12 • Solution 5: Uninstall and reinstall the HP Photosmart Software • Solution 6: Contact HP support for service Solution 1: Reset the product Solution: Turn off the product and reset it by disconnecting the power cord. Wait 60 seconds, and then plug in the power cord. Turn
  • HP F4280 | User Guide - Page 167
    USB port on your computer. 3. Try to scan again. If the scan fails, continue to the next step. 4. Do one of the following, depending upon how the product to another product to see if the USB cable works. If you experience problems, the USB cable might need to be replaced. Also verify that the cable
  • HP F4280 | User Guide - Page 168
    that came with your product. To uninstall and reinstall the software 1. On the Windows taskbar, click Start, Settings, Control Panel. 2. Double-click Add/Remove Programs. 3. Remove all the items that are related to the HP scanning software. A message appears on the computer to restart after removing
  • HP F4280 | User Guide - Page 169
    Troubleshooting 7. Follow the onscreen instructions and the instructions provided in the Setup Guide that came with the product. 8. If you are still having trouble scanning, remove the following additional applications from the Add/Remove Programs list, if they are present. CAUTION: If the computer
  • HP F4280 | User Guide - Page 170
    file types for the HP All-in-One Refer to the following for the supported file formats: • The HP Photosmart software supports the following file formats: BMP, DCX, FPX, GIF, JPG, PCD, PCX, TIF, PICT, PSD, PCS, EPS, TGA, SGI, PDF, and PNG • When scanning, the HP Photosmart Software enables you to
  • HP F4280 | User Guide - Page 171
    checker, remember to turn it back on after you finish your scan. If this problem occurs frequently, or if you encounter memory problems while using other applications, you might need to add more memory to your computer. See the user guide that came with your computer for more information. Cause: The
  • HP F4280 | User Guide - Page 172
    scan options Solution: Make sure the software is installed and running. For more information, see the Setup Guide that came with the HP All-in-One. Cause: The software product. Cause: There was not enough paper in the input tray. Ink is drying Solution: Leave the sheet in the output tray until the
  • HP F4280 | User Guide - Page 173
    not solve the problem, continue trying the remaining solutions until the issue is resolved. • Solution 1: Replace the rear access door of the product • Solution 2: Check the paper type and the print settings • Solution 3: Clean the rollers • Solution 4: Contact HP support Solution 1: Replace the
  • HP F4280 | User Guide - Page 174
    . 4. Click the button that opens the Properties dialog box. Depending on your software application, this button might be called Properties, Options, Printer Setup, Printer, or Preferences. 5. Click the Features tab. 6. In the Resizing Options area, click the appropriate paper size from the Size
  • HP F4280 | User Guide - Page 175
    Troubleshooting in the Size list to see if a software application, this button might be called Properties, Options, Printer Setup, Printer, or Preferences. 5. Click the Features tab. 6. In the Basic Options area, click the appropriate paper type from the Paper Type list. Cause: There was a problem
  • HP F4280 | User Guide - Page 176
    rear access door. Troubleshooting 3. Dip the lint-free cloth into the HP support for service. Go to: www.hp.com/support. If prompted, choose your country/region, and then click Contact HP for information on calling for technical support. Cause: Your product needs servicing. 174 Troubleshooting
  • HP F4280 | User Guide - Page 177
    Troubleshooting Paper jam or misfeed Solution: Clear the paper jam. For more information, see: "Clear paper jams" on page 86 Cause: The HP All-in-One had a paper jam. Paper mismatch Solution: Change the print setting or load the appropriate paper in the input tray. For more information, see: • "Set
  • HP F4280 | User Guide - Page 178
    Troubleshooting Chapter 12 HP All-in-One not found Solution: If the product is not properly in order, with the most likely solution first. If the first solution does not solve the problem, continue trying the remaining solutions until the issue is resolved. • Solution 1: Make sure the product
  • HP F4280 | User Guide - Page 179
    Troubleshooting Solution 2: Make sure the product is connected to the computer Solution listed in order, with the most likely solution first. If the first solution does not solve the problem, continue trying the remaining solutions until the issue is resolved. • Solution 1: Make sure the product is
  • HP F4280 | User Guide - Page 180
    screen to continue or replace the indicated print cartridges with genuine HP cartridges. HP recommends that you use genuine HP print cartridges. Genuine HP print cartridges are designed and tested with HP printers to help you easily produce great results, time after time. 178 Troubleshooting
  • HP F4280 | User Guide - Page 181
    Troubleshooting NOTE: HP cannot guarantee the quality or reliability of non-HP supplies. Printer service or repairs required as a result of using of a non-HP supply will not be covered under warranty. If you believe you purchased genuine HP print cartridges, go to: www.hp.com/go/anticounterfeit For
  • HP F4280 | User Guide - Page 182
    is installed. Troubleshooting 1 Copper-colored contacts 2 Plastic tape with pink pull tab (must be removed before installing) 3 Ink nozzles under tape For more information, see "Use ink-backup mode" on page 67. Cause: When the product detected that only one print cartridge is installed, inkbackup
  • HP F4280 | User Guide - Page 183
    of the ink test area of the report is shown below. 3. Make sure the test patterns show a complete grid and the thick color lines are complete. • If more than a few lines in a pattern are broken, this might indicate a problem with the nozzles. You might need to clean the print cartridges. • If the
  • HP F4280 | User Guide - Page 184
    Troubleshooting Chapter 12 3. If the print carriage did not move, open the front access door, and make note of where the carriage is stuck and look door a. Press in the tab on the rear access door to release the door. Remove the door by pulling it away from the product. 182 Troubleshooting
  • HP F4280 | User Guide - Page 185
    Troubleshooting b. Check for any paper still in the product. Gently pull any paper out of the rollers. c. Replace the rear access door. Gently push the door forward until it snaps into place. 6. Do one solution. 7. Disconnect and reset the product. To disconnect and reset the product a. Make sure
  • HP F4280 | User Guide - Page 186
    product cannot print and the print carriage is still stalled, contact HP support for service. Go to: www.hp.com/support. If prompted, choose your country/region, and then click Contact HP for information on calling for technical support. Cause: There might not be not be sufficient voltage for the
  • HP F4280 | User Guide - Page 187
    Troubleshooting To find support and warranty information, go to the HP Web site at www.hp.com/ support. If prompted, choose your country/region, and then click Contact HP for information on calling for technical support ) 3 Ink nozzles under tape Remove and then reinsert the print cartridges. Verify
  • HP F4280 | User Guide - Page 188
    the next solution. Troubleshooting Solution 4: Align newly installed print cartridges Solution: You must align the print cartridges to ensure excellent print quality. If the alignment error persists and you cannot clear it , your print cartridge might be defective. Contact HP for support. To find
  • HP F4280 | User Guide - Page 189
    Troubleshooting Solution 1: Remove and reinsert the print cartridges Solution: Remove and reinsert the print cartridges and verify that they are fully inserted and locked in place. Also, make sure the print cartridges are installed into the correct slots. To make sure the print cartridges are
  • HP F4280 | User Guide - Page 190
    forward into the slot on the right. Then push the print cartridge forward until it clicks into the socket. Troubleshooting 6. Repeat steps 1 and 2 for the tri-color print cartridge on the left side. Cause: The indicated print cartridges were installed incorrectly. If this did not solve the issue
  • HP F4280 | User Guide - Page 191
    same time. Remove and clean each print cartridge one at a time. Do not leave a print cartridge outside the HP All-in-One for more than 30 minutes. 4. Inspect the print cartridge contacts for ink and debris buildup. 5. Dip a clean foam rubber swab or lint-free cloth into distilled water, and squeeze
  • HP F4280 | User Guide - Page 192
    HP customer support Solution 1: Make sure you are using the correct print cartridges Solution: Check to make sure you are using the correct print cartridges for your product. For a list of compatible print cartridges, see the printed documentation that came with the product. 190 Troubleshooting
  • HP F4280 | User Guide - Page 193
    Shop for ink supplies" on page 75 • "Replace the print cartridges" on page 64 Cause: The indicated print cartridges were not compatible with the product. If this did not solve the issue, try the next solution. Solution 2: Contact HP customer support Solution: To find support and warranty information
  • HP F4280 | User Guide - Page 194
    Troubleshooting Chapter 12 To make sure the print cartridges are installed correctly 1. Make sure the product is turned on. 2. Open the print cartridge door. The print carriage moves to the far right side of the product. 3. Check to make sure you are using the correct print cartridges for your
  • HP F4280 | User Guide - Page 195
    the product, contact HP support for service. Go to: www.hp.com/support. If prompted, choose your country/region, and then click Contact HP for information on calling for technical support. Cause: The indicated print cartridges were installed incorrectly. Print cartridge problem The message might
  • HP F4280 | User Guide - Page 196
    of the slot. 9. Close the print cartridge door. 10. Check to see if the error has been resolved. • If the error has been resolved, then there is a problem with the tri-color print cartridge. • If the error has not been resolved, then there is a problem with both print cartridges. 194 Troubleshooting
  • HP F4280 | User Guide - Page 197
    Troubleshooting 11. Open the print cartridge door and reinsert the tri-color print cartridge by sliding it forward into the slot on the left. Then push the print cartridge forward until it clicks into the slot. 12. Close the print cartridge door. • Solution 1: Remove and reinsert the print
  • HP F4280 | User Guide - Page 198
    do not remove the copper colored tape containing the electrical contacts. Troubleshooting 1 Copper-colored contacts 2 Plastic tape with pink pull tab (must be removed before installing) 3 Ink nozzles under tape 5. Reinsert the print cartridge by sliding it forward into the slot on the right. Then
  • HP F4280 | User Guide - Page 199
    same time. Remove and clean each print cartridge one at a time. Do not leave a print cartridge outside the HP All-in-One for more than 30 minutes. 4. Inspect the print cartridge contacts for ink and debris buildup. 5. Dip a clean foam rubber swab or lint-free cloth into distilled water, and squeeze
  • HP F4280 | User Guide - Page 200
    Clean only the copper-colored contacts. Allow the print cartridges to dry for approximately ten minutes. Troubleshooting 1 Copper-colored contacts 2 Ink nozzles (do not clean) 8. Hold the print cartridge with the HP logo on top, and insert the print cartridge back into the slot. Make sure you push
  • HP F4280 | User Guide - Page 201
    Troubleshooting Solution 3: Replace the print cartridges Solution: Replace the print cartridges that are experiencing the problem. If only one of the print cartridges is experiencing the problem, you can also remove it and print using ink-backup mode. NOTE: During ink-backup mode, the product can
  • HP F4280 | User Guide - Page 202
    Troubleshooting Chapter 12 200 Troubleshooting
  • HP F4280 | User Guide - Page 203
    and phone support for the HP All-in-One. This section contains the following topics: • Warranty • Print cartridge warranty information • Support process • Before you call HP customer support • HP support by phone • Additional warranty options • HP Quick Exchange Service (Japan) • HP Korea customer
  • HP F4280 | User Guide - Page 204
    options and availability vary by product, country/region, and language. Before you call HP customer support Software programs from other companies might be included with the HP All-in-One. If you experience problems with any of those programs, you will receive the best technical assistance by
  • HP F4280 | User Guide - Page 205
    any new hardware or software to your computer at HP online support Web site: www.hp.com/support. Contact your HP dealer or call the support phone number for your country/region to learn more about support options. Additional warranty options Extended service plans are available for the HP All-in-One
  • HP F4280 | User Guide - Page 206
    HP warranty and support Chapter 13 HP Quick Exchange Service (Japan) For instructions on how to pack your product for exchange, see "Pack the product" on page 205. HP Korea customer support 204 HP warranty and support
  • HP F4280 | User Guide - Page 207
    power cord and then manually slide the print carriage to the right to remove the print cartridges. 4. Place the print cartridges in an airtight plastic container so they will not dry out, and put them aside. Do not send them with the product unless the HP customer support call agent instructs you to
  • HP F4280 | User Guide - Page 208
    HP warranty and support Chapter 13 If you do not have the original packaging materials 3. Include the following items in the box: • A complete description of symptoms for service personnel (samples of print quality problems are helpful). • A copy of the sales slip or other proof of purchase to
  • HP F4280 | User Guide - Page 209
    XP x64 Edition, and Windows XP Starter Edition users • Environmental product stewardship program • Regulatory notices Specifications Technical specifications for the HP All-in-One are provided in this section. For additional specifications, see the printed Basics Guide. System requirements Software
  • HP F4280 | User Guide - Page 210
    limited functionality for Windows 2000, Windows XP Starter Edition, and Windows XP x64. Only printer drivers, scanner drivers, and the Toolbox are available. The following describes some of the limited functionality users can expect: • Copying is not supported. • The HP Photosmart Software is not
  • HP F4280 | User Guide - Page 211
    lets you recycle used print cartridges and ink cartridges free of charge. For more information, go to the following Web site: www.hp.com/hpinfo/globalcitizenship/environment/ printed documentation that came with the HP All-in-One. Environmental product stewardship program 209 Technical information
  • HP F4280 | User Guide - Page 212
    more information about where you can drop off your waste equipment for recycling, please contact your local city office, your household waste disposal service or the shop where you purchased the product. Évacuation des équipements usagés par les utilisateurs dans les foyers privés au sein de l'Union
  • HP F4280 | User Guide - Page 213
    emission statement for Germany • Toxic and hazardous substance table • HP Deskjet F4200 All-in-One Series declaration of conformity FCC statement FCC statement The United if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However,
  • HP F4280 | User Guide - Page 214
    Chapter 14 VCCI (Class B) compliance statement for users in Japan Notice to users in Japan about the power cord Noise emission statement for Germany Geräuschemission LpA < 70 dB am Arbeitsplatz im Normalbetrieb nach DIN 45635 T. 19 Toxic and hazardous substance table 212 Technical information
  • HP F4280 | User Guide - Page 215
    HP Deskjet F4200 All-in-One Series declaration of conformity Regulatory notices 213 Technical information
  • HP F4280 | User Guide - Page 216
    Chapter 14 214 Technical information Technical information
  • HP F4280 | User Guide - Page 217
    69 print cartridge ink nozzle area 72 print cartridges 69 color dull 101 color tone, change in print 35 communication problems test failed 176 two-way communication lost 177 connection problems device not found 176 HP All-in-One will not turn on 78 connection types supported printer sharing 19
  • HP F4280 | User Guide - Page 218
    -test report 61 special print jobs 38 transparencies 48 troubleshooting 107 vertical streaks 104 Web pages 49 print carriage stalled 180 print cartridge protector 67 print cartridges align 68, 184 check ink levels 63 clean 69 clean contacts 69 clean ink nozzle area 72 damaged 186 error message 186
  • HP F4280 | User Guide - Page 219
    35 speed 34 printer sharing Mac 19 Windows 19 printing with one print cartridge 67 Printing Shortcuts tab 36 problems copy 119 error messages 129 print 107 scan 125 Q quality print 34 R Readme file 77 recycle ink cartridges 209 regulatory notices 211 reinstall software 85 removing ink from skin and
  • HP F4280 | User Guide - Page 220
    218 Index
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HP Deskjet F4200 All-in-One Series