HP Fortis 11 inch G9 Q Chromebook Maintenance and Service Guide
HP Fortis 11 inch G9 Q Chromebook Manual
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- HP Fortis 11 inch G9 Q Chromebook | Maintenance and Service Guide - Page 1
Maintenance and Service Guide SUMMARY This guide provides information about spare parts, removal and replacement of parts, security, backing up, and more. - HP Fortis 11 inch G9 Q Chromebook | Maintenance and Service Guide - Page 2
is a trademark owned by its proprietor and used by HP Inc. under license. Chrome OS, Chromebook, Google, and Google Drive are trademarks of Google LLC. the latest user guides, go to http://www.hp.com/support, and follow the instructions to find your product. Then select Manuals. Software terms - HP Fortis 11 inch G9 Q Chromebook | Maintenance and Service Guide - Page 3
Safety warning notice Reduce the possibility of heat-related injuries or of overheating the computer by following the practices described. WARNING! To reduce the possibility of heat-related injuries or of overheating the computer, do not place the computer directly on your lap or obstruct the - HP Fortis 11 inch G9 Q Chromebook | Maintenance and Service Guide - Page 4
11 Miscellaneous parts...13 4 Removal and replacement procedures preliminary requirements 15 Tools required ...15 Service equipment...18 Cleaning your computer ...19 Enabling HP Easy Clean (select products only) ... support information ...21 5 Removal and replacement procedures for authorized service - HP Fortis 11 inch G9 Q Chromebook | Maintenance and Service Guide - Page 5
...46 Backing up ...46 Resetting...46 Recovering ...46 Installing the Chromebook Recovery Utility ...47 Creating recovery media...47 Recovering the Chrome operating ...51 Nonvolatile memory usage ...53 Questions and answers ...55 Using HP Sure Start (select products only) ...57 9 Power cord set - HP Fortis 11 inch G9 Q Chromebook | Maintenance and Service Guide - Page 6
Product Name HP Fortis 11 inch G9 Q Chromebook™ Processor Qualcomm® SC7180 Snapdragon™ Display 29.5 cm (11.6 in). High % NTSC Memory Integrated, not customer accessible or upgradeable, supporting up to 8 GB of RAM LPDDR4x Supports the following configurations: ● 8 GB ● 4 GB Primary - HP Fortis 11 inch G9 Q Chromebook | Maintenance and Service Guide - Page 7
, HF Security H1 Secure Microcontroller Nano security lock Camera privacy door Operating system Chrome OS™ Chrome with Chrome Education Upgrade Chrome with Chrome Enterprise Upgrade Serviceability AC adapter 2 Chapter 1 Product description - HP Fortis 11 inch G9 Q Chromebook | Maintenance and Service Guide - Page 8
and their descriptions Component (1) SIM card slot (2) AC adapter and battery light (3) USB Type-C® power connector and SuperSpeed port Description Supports a wireless subscriber identity module (SIM) card. ● White: The AC adapter is connected and the battery is fully charged. ● Amber: The - HP Fortis 11 inch G9 Q Chromebook | Maintenance and Service Guide - Page 9
powered stereo speakers, headphones, earbuds, a headset, or a television audio cable. Also connects an optional headset microphone. This jack does not support optional standalone microphones. WARNING! To reduce the risk of personal injury, adjust the volume before putting on headphones, earbuds, or - HP Fortis 11 inch G9 Q Chromebook | Maintenance and Service Guide - Page 10
Table 2-2 Left-side components and their descriptions (continued) Component Description (4) AC adapter and battery light ● White: The AC adapter is connected and the battery is fully charged. ● Amber: The AC adapter is connected and the battery is charging. ● Blinking amber: The battery has - HP Fortis 11 inch G9 Q Chromebook | Maintenance and Service Guide - Page 11
Table 2-3 Display components and their descriptions (continued) Component Description (3) Camera Allows you to video chat, record video, and record still images. NOTE: Camera functions vary depending on the camera hardware and software installed on your product. (4) Camera privacy cover By - HP Fortis 11 inch G9 Q Chromebook | Maintenance and Service Guide - Page 12
Table 2-4 Touchpad component and description Component Description Touchpad zone Reads your finger gestures to move the pointer or activate items on the screen. Special keys Use the illustration and table to locate the special keys. Table 2-5 Special keys and their descriptions Component (1) - HP Fortis 11 inch G9 Q Chromebook | Maintenance and Service Guide - Page 13
computer provide information you might need when you troubleshoot system problems or travel internationally with the computer. Labels the bottom of a tablet kickstand. ● Service label-Provides important information to identify your computer. When contacting support, you might be asked for the serial - HP Fortis 11 inch G9 Q Chromebook | Maintenance and Service Guide - Page 14
components (continued) Component (2) Product ID (3) HP product name Table 2-8 Service label components Component (1) HP product name (2) Product ID (3) Serial number (4) Warranty period Table 2-9 Service label components Component (1) HP product name (2) Warranty period (3) Product ID (4) Serial - HP Fortis 11 inch G9 Q Chromebook | Maintenance and Service Guide - Page 15
improves and changes product parts. For complete and current information about supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then follow the on-screen instructions. NOTE: Details about your computer, including model, serial number, product key - HP Fortis 11 inch G9 Q Chromebook | Maintenance and Service Guide - Page 16
part number (1) Display assembly NOTE: Display spare parts are available only as subcomponents. For spare part information, see Display assembly subcomponents on page 11. (2) Top cover with keyboard N17121-xxx NOTE: For a detailed list of country codes, see Top cover with keyboard on page 44 - HP Fortis 11 inch G9 Q Chromebook | Maintenance and Service Guide - Page 17
Table 3-2 Display component descriptions and part numbers Item Component (1) Bezel (2) Camera module (includes bezel adhesives) (3) Display top bracket (includes bezel adhesives) (4) Display panel (includes bezel adhesives) SVA UWVA UWVA, touch-on panel (TOP) (5) Display cable ( - HP Fortis 11 inch G9 Q Chromebook | Maintenance and Service Guide - Page 18
-USB 3.0 adapter USB-C-to-DisplayPort adapter USB-C-to-USB-A hub USB-C travel hub HP Prelude Pro 15.6-inch backpack HP Prelude Pro 15.6-inch top load case HP USB travel mouse HP Bluetooth travel mouse HP nano lock HP Sure Key cable lock Screw Kit Power cord (C5, 1.0 m (3.3 ft), conventional) For use - HP Fortis 11 inch G9 Q Chromebook | Maintenance and Service Guide - Page 19
Table 3-3 Miscellaneous part descriptions and part numbers (continued) Component For use in Europe (bundle) For use in India For use in Israel For use in Italy For use in North America For use in South Africa For use in South Korea For use in Switzerland For use in Taiwan For use in Thailand For use - HP Fortis 11 inch G9 Q Chromebook | Maintenance and Service Guide - Page 20
during disassembly and reassembly can damage plastic parts. Cables and connectors Handle cables with extreme care to avoid damage. IMPORTANT: When servicing the computer, be sure that cables are placed in their proper locations during the reassembly process. Improper cable placement can damage the - HP Fortis 11 inch G9 Q Chromebook | Maintenance and Service Guide - Page 21
is not in the drive, and be sure that the optical drive tray is closed. ● Handle drives on surfaces covered with at least 2.54 cm (1 inch) of shock-proof foam. ● Avoid dropping drives from any height onto any surface. ● After removing a hard drive or an optical drive, place it in a static - HP Fortis 11 inch G9 Q Chromebook | Maintenance and Service Guide - Page 22
circuit board) 7,000 V 20,000 V Packing PCBs in foam-lined box 5,000 V 11,000 V Multiple electric components can be packaged together in plastic tubes, trays, or polystyrene foam. 10% 35,000 V 12,000 V 6,000 V 2,000 V 11,500 V 14,500 V 26,500 V 21,000 V NOTE: As little as 700 - HP Fortis 11 inch G9 Q Chromebook | Maintenance and Service Guide - Page 23
with pins, leads, or circuitry. Recommended materials and equipment HP recommends certain materials and equipment to prevent static electricity: Static-dissipative table or floor mats with hard tie to ground ● Field service kits ● Static awareness labels ● Wrist straps and footwear straps providing - HP Fortis 11 inch G9 Q Chromebook | Maintenance and Service Guide - Page 24
continues to operate at its best. Use the following information to safely clean the external surfaces of your computer. Enabling HP Easy Clean (select products only) HP Easy Clean helps you to avoid accidental input while you clean the computer surfaces. This software disables devices such as the - HP Fortis 11 inch G9 Q Chromebook | Maintenance and Service Guide - Page 25
gently with the moistened cloth. IMPORTANT: Keep liquids away from the product. Avoid getting moisture in any openings. If liquid makes its way inside your HP product, it can cause damage to the product. Do not spray liquids directly on the product. Do not use aerosol sprays, solvents, abrasives, or - HP Fortis 11 inch G9 Q Chromebook | Maintenance and Service Guide - Page 26
to ground and that proper materials are selected to avoid static charging. When grounding is not possible, use an ionizer to dissipate electric charges. Accessing support information To find the HP support that you need, use this information. Caring for wood veneer (select products only) 21 - HP Fortis 11 inch G9 Q Chromebook | Maintenance and Service Guide - Page 27
. To locate technical bulletins: 1. Go to www.hp.com. 2. Place the cursor over Problem solving to display more options. 3. Select Support & Troubleshooting. 4. Type the serial number, product number, or product name to go to the product support page. 5. Select Advisories to view technical bulletins - HP Fortis 11 inch G9 Q Chromebook | Maintenance and Service Guide - Page 28
information locations (continued) Service consideration Path to access information Component and diagnosis information, failure To locate diagnosis information and actions: detection, and required action 1. Go to http://www.hp.com/go/techcenter/pcdiags. 2. Select Get Support. 3. Near the bottom - HP Fortis 11 inch G9 Q Chromebook | Maintenance and Service Guide - Page 29
serial number, product key, and length of warranty, are on the service tag at the bottom of your computer. Component replacement procedures To remove about supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then follow the on-screen instructions. - HP Fortis 11 inch G9 Q Chromebook | Maintenance and Service Guide - Page 30
2. Remove the two Phillips M2.5 × 7.5 screws (1) from the top corners of the bottom cover. 3. Loosen the two captive Phillips screws (2) from the middle of the bottom cover. 4. Remove the two Phillips M2.0 × 5.0 screws (3) from the bottom corners of the bottom cover. 5. Open the computer (1). 6. - HP Fortis 11 inch G9 Q Chromebook | Maintenance and Service Guide - Page 31
replaceable battery provided with the computer, a replacement battery provided by HP, or a compatible battery purchased from HP. IMPORTANT: Removing a battery that is the sole power source battery to the computer. 26 Chapter 5 Removal and replacement procedures for authorized service provider parts - HP Fortis 11 inch G9 Q Chromebook | Maintenance and Service Guide - Page 32
3. Remove the battery (3). 4. When installing a new battery, install one piece of adhesive foil at the arrow (1) on top of each side of the battery (2), and then wrap the foil around the edge and back of both sides of the battery (3). To insert the battery, reverse the removal procedures. Display - HP Fortis 11 inch G9 Q Chromebook | Maintenance and Service Guide - Page 33
-001. 5. To remove the display panel: a. Remove the four Phillips M 2.0 × 2.5 screws (1) from the display side panel bracket. 28 Chapter 5 Removal and replacement procedures for authorized service provider parts - HP Fortis 11 inch G9 Q Chromebook | Maintenance and Service Guide - Page 34
b. Lift the top panel and rotate it onto the keyboard (2). c. Peel the tape off the connector on the back of the display panel (1). d. Rotate the wire retention latch off the connector (2). e. Pull the cable out of the connector (3). NOTE: To replace the display cable, you have to remove the display - HP Fortis 11 inch G9 Q Chromebook | Maintenance and Service Guide - Page 35
the speakers, follow these steps: 1. Prepare the computer for disassembly (see Preparation for disassembly on page 24). 30 Chapter 5 Removal and replacement procedures for authorized service provider parts - HP Fortis 11 inch G9 Q Chromebook | Maintenance and Service Guide - Page 36
2. Remove the bottom cover (see Bottom cover on page 24). 3. Disconnect the battery cable from the system board (see Battery on page 25). Remove the speakers: 1. Disconnect the speaker cables from the system board (1). 2. Remove the two Phillips M2.0 × 2.5 screws (2) that secure each speaker to the - HP Fortis 11 inch G9 Q Chromebook | Maintenance and Service Guide - Page 37
top of the touchpad (5). 6. Remove the touchpad from the computer (6). To install the touchpad, reverse this procedure. 32 Chapter 5 Removal and replacement procedures for authorized service provider parts - HP Fortis 11 inch G9 Q Chromebook | Maintenance and Service Guide - Page 38
USB board To remove the USB board, use this procedure and illustration. Before removing the board, you can remove the system board, heat sink, and fans as an assembly so you do not have to disturb the thermal material. Table 5-6 USB board description and part number Description Spare part number - HP Fortis 11 inch G9 Q Chromebook | Maintenance and Service Guide - Page 39
: 1. Remove the three Phillips M2.0 × 4.0 screws (1) that secure the side USB bracket, and then remove the bracket (2). 34 Chapter 5 Removal and replacement procedures for authorized service provider parts - HP Fortis 11 inch G9 Q Chromebook | Maintenance and Service Guide - Page 40
2. Remove the two Phillips M2.0 × 2.5 screws (3) that secure the antenna bracket, and then remove the bracket (4). 3. Lift the plastic cover that covers the connectors on system board (1). Leave the cover connected as you remove the system board. 4. Disconnect the following components and cables - HP Fortis 11 inch G9 Q Chromebook | Maintenance and Service Guide - Page 41
touchpad cable, peel the cable off the computer (1) to remove it (2). The cable is secured with adhesive. 36 Chapter 5 Removal and replacement procedures for authorized service provider parts - HP Fortis 11 inch G9 Q Chromebook | Maintenance and Service Guide - Page 42
8. When installing a system board, be sure to install a thermal pad on the bottom of the board. To install the system board, reverse this procedure. Wireless antennas, computer chassis Two wireless antennas are adhered to the computer on both sides of the touchpad. To remove the antennas, use this - HP Fortis 11 inch G9 Q Chromebook | Maintenance and Service Guide - Page 43
, reverse this procedure. Display assembly To remove and disassemble the display assembly, use these procedures and illustrations. 38 Chapter 5 Removal and replacement procedures for authorized service provider parts - HP Fortis 11 inch G9 Q Chromebook | Maintenance and Service Guide - Page 44
Full hinge-up displays are not available as spare parts. Spare parts for displays are available only at the subcomponent level. NOTE: You can remove the bezel, display panel, and camera module without removing the display assembly from the computer. For more information, see Display subcomponents ( - HP Fortis 11 inch G9 Q Chromebook | Maintenance and Service Guide - Page 45
procedure, the display assembly will not be connected to the computer. 10. To remove the display panel: 40 Chapter 5 Removal and replacement procedures for authorized service provider parts - HP Fortis 11 inch G9 Q Chromebook | Maintenance and Service Guide - Page 46
a. Remove the four Phillips M 2.0 × 2.5 screws (1) from the display side panel brackets. b. Lift the top panel and rotate it onto the keyboard (2). NOTE: In this procedure, the display assembly will not be connected to the computer. c. Peel the tape off the connector on the back of the display - HP Fortis 11 inch G9 Q Chromebook | Maintenance and Service Guide - Page 47
Display panel adhesive is available as spare part number N12238-001. 11. To replace the camera module: a. Remove the two Phillips M2.0 × 3.0 screws (1) from top bracket, available using spare part number N19719-001. 42 Chapter 5 Removal and replacement procedures for authorized service provider parts - HP Fortis 11 inch G9 Q Chromebook | Maintenance and Service Guide - Page 48
13. To remove the display panel/camera cable: a. Remove the cable from the routing along the bottom of the display rear cover (1). b. Peel the cable off the inside of the display rear cover (2). The display cable is available as the following spare part numbers: N19716-001: Touch models N19717-001: - HP Fortis 11 inch G9 Q Chromebook | Maintenance and Service Guide - Page 49
-071 Switzerland -BG1 Taiwan -AB1 Thailand -281 Turkey Ukraine United Kingdom United States -141 -BD1 -031 -001 44 Chapter 5 Removal and replacement procedures for authorized service provider parts - HP Fortis 11 inch G9 Q Chromebook | Maintenance and Service Guide - Page 50
Table 5-10 Spare part country codes (continued) For use in country or region Spare part number For use in country or region Spare part number Hungary -211 Saudi Arabia -171 For use in country or region Spare part number Top cover with keyboard 45 - HP Fortis 11 inch G9 Q Chromebook | Maintenance and Service Guide - Page 51
your operating system with the Chromebook Recovery Utility. Backing up backup, go to http://www.support.google.com. Resetting A factory this Chrome device." ● You are having problems with your user profile or settings. ● Continue. 5. Follow the on-screen instructions to reset your computer, and sign - HP Fortis 11 inch G9 Q Chromebook | Maintenance and Service Guide - Page 52
a system recovery on your computer, go to http://www.support.google.com. Before you begin the recovery process, you need Chromebook Recovery Utility: ▲ Open the Chrome Web Store, search for chrome recovery, select Chromebook Recovery Utility from the Apps list, and follow the on-screen instructions - HP Fortis 11 inch G9 Q Chromebook | Maintenance and Service Guide - Page 53
For details about setting up the computer, go to http://www.support.google.com. Erasing and reformatting the recovery media When you create now. 5. After the recovery media is erased, select Done to close the Chromebook Recovery Utility, and then remove the USB flash drive or SD memory card. - HP Fortis 11 inch G9 Q Chromebook | Maintenance and Service Guide - Page 54
, and operating specifications provide helpful information. Table 7-1 Computer specifications Metric U.S. Dimensions Width Depth Height 295.0 mm 205.5 mm 19.1 mm 11.6 in 8.1 in 0.75 in Weight (one SSD) 1360 g 2.99 lb Weight (two SSDs) 2422.8 g 5.34 lb Input power Operating voltage - HP Fortis 11 inch G9 Q Chromebook | Maintenance and Service Guide - Page 55
Table 7-2 Display specifications Active diagonal size Resolution Surface treatment Brightness Viewing angle Backlight Display panel interface Metric 29.5 cm 1366 × 768 (HD) Antiglare 220 nits UWVA SVA WLED eDP U.S. 11.6 in 50 Chapter 7 Specifications - HP Fortis 11 inch G9 Q Chromebook | Maintenance and Service Guide - Page 56
nonvolatile memory that can contain personal data after the system has been turned off and the hard drive has been removed, use these instructions. HP business computer products that use Intel®-based or AMD®-based system boards contain volatile DDR memory. The amount of nonvolatile memory present in - HP Fortis 11 inch G9 Q Chromebook | Maintenance and Service Guide - Page 57
Utilities. d. Under Utilities, select Secure Erase, select the hard drive storing the data you want to clear, and then follow the on-screen instructions to continue. - or - Clear the contents of the drive using the following Disk Sanitizer commands steps: i. Turn on or restart the computer, and - HP Fortis 11 inch G9 Q Chromebook | Maintenance and Service Guide - Page 58
you want to clear, and then follow the on-screen instructions to continue. NOTE: The amount of time it takes table to troubleshoot nonvolatile memory usage. Table 8-1 Troubleshooting steps for select platforms that support HP Sure Start. For more information, see Using HP Sure Start ( - HP Fortis 11 inch G9 Q Chromebook | Maintenance and Service Guide - Page 59
Troubleshooting HP website; go to http://www.hp.com/ support. Select Find your product, and then follow the on-screen instructions. manuals have been registered by and specific an administrator to have product access to the space. information, and then follow the on-screen instructions - HP Fortis 11 inch G9 Q Chromebook | Maintenance and Service Guide - Page 60
-screen instructions. 2. What is a UEFI BIOS, and how is it different from a legacy BIOS? The Unified Extensible Firmware Interface (UEFI) BIOS is an industry-standard software interface between the platform firmware and an operating system (OS). It replaces the older BIOS architecture but supports - HP Fortis 11 inch G9 Q Chromebook | Maintenance and Service Guide - Page 61
BIOS provides a secure runtime environment that supports a Graphic User Interface (GUI). In firmware management and recovery software. HP has provided options in Computer Setup on-screen instructions. d. Select Main, select Save Changes and Exit, and then follow the on-screen instructions. 7. - HP Fortis 11 inch G9 Q Chromebook | Maintenance and Service Guide - Page 62
, select Secure Boot, select Clear Secure Boot Keys, and then follow the on-screen instructions to continue. Using HP Sure Start (select products only) Select computer models are configured with HP Sure Start, a technology that continuously monitors your computer's BIOS for attacks or corruption. If - HP Fortis 11 inch G9 Q Chromebook | Maintenance and Service Guide - Page 63
9 Power cord set requirements This chapter provides power cord requirements for countries and regions. The wide-range input feature of the computer permits it to operate from any line voltage from 100 V ac to 120 V ac, or from 220 V ac to 240 V ac. The three-conductor power cord set included with - HP Fortis 11 inch G9 Q Chromebook | Maintenance and Service Guide - Page 64
Table 9-1 Power cord requirements for specific countries and regions (continued) Country/region Accredited agency Applicable note number India BIS 1 Israel SII 1 Italy IMQ 1 Japan JIS 3 Netherlands KEMA 1 New Zealand SANZ 1 Norway NEMKO 1 People's Republic of China CCC 4 - HP Fortis 11 inch G9 Q Chromebook | Maintenance and Service Guide - Page 65
dispose of the battery in general household waste. Follow the local laws and regulations in your area for battery disposal. HP encourages customers to recycle used electronic hardware, HP original print cartridges, and rechargeable batteries. For more information about recycling programs, see the - HP Fortis 11 inch G9 Q Chromebook | Maintenance and Service Guide - Page 66
46 battery illustrated 11 light 3, 5 spare part number 11 bezel illustrated 12 Chromebook Recovery Utility, installing 47 cleaning your computer 19 caring for wood veneer 21 disinfecting 20 HP labels Bluetooth 8 regulatory 8 serial number 8 service 8 wireless certification 8 WLAN 8 lights AC - HP Fortis 11 inch G9 Q Chromebook | Maintenance and Service Guide - Page 67
2 serial number, computer 8 service labels, locating 8 serviceability, product description 2 SIM card support information 21 system board illustrated 11 removal 34 spare part numbers 11, 34 system memory, removing personal data from volatile 51 system recovery Chrome operating system 47 Chromebook
Maintenance and Service Guide
SUMMARY
This guide provides information about spare parts, removal and replacement of parts, security, backing up, and more.