HP Fortis x360 11 inch G3 J Chromebook Confirguable Material Maintenance and S
HP Fortis x360 11 inch G3 J Chromebook Confirguable Material Manual
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- HP Fortis x360 11 inch G3 J Chromebook Confirguable Material | Maintenance and S - Page 1
Maintenance and Service Guide SUMMARY This guide provides maintenance information about such topics as spare parts, removal and replacement of parts, security, and backing up. - HP Fortis x360 11 inch G3 J Chromebook Confirguable Material | Maintenance and S - Page 2
for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be access the latest user guides, go to http://www.hp.com/support, and follow the instructions to find your product. Then select Manuals. Software terms By - HP Fortis x360 11 inch G3 J Chromebook Confirguable Material | Maintenance and S - Page 3
Safety warning notice Reduce the possibility of heat-related injuries or of overheating the computer by following the practices described. WARNING! To reduce the possibility of heat-related injuries or of overheating the computer, do not place the computer directly on your lap or obstruct the - HP Fortis x360 11 inch G3 J Chromebook Confirguable Material | Maintenance and S - Page 4
replacement procedures preliminary requirements...16 Tools required ...16 Service considerations...16 Plastic parts...16 Cables and connectors and transporting guidelines...22 Accessing support information ...23 5 Removal and replacement procedures for authorized service provider parts 25 Component - HP Fortis x360 11 inch G3 J Chromebook Confirguable Material | Maintenance and S - Page 5
Top cover with keyboard ...25 Touchpad cable...28 Touchpad ...29 Keyboard camera ...30 Keyboard camera cable...31 Speakers...32 Battery...33 WLAN module...35 USB board cables...36 USB board ...37 System board ...38 Lock bracket ...41 Display assembly...42 6 Backing up, resetting, and recovering ... - HP Fortis x360 11 inch G3 J Chromebook Confirguable Material | Maintenance and S - Page 6
(HD) (1366 × 768), eDP, 50% NTSC, 220 nits Memory Integrated, not customer accessible or upgradeable supporting up to 8 GB of RAM LPDDR4X-4266 dual-channel support Supports the following configurations: ● 8 GB ● 4 GB Primary storage embedded MultiMedia Controller (eMMC) 5.0 64 GB 32 GB - HP Fortis x360 11 inch G3 J Chromebook Confirguable Material | Maintenance and S - Page 7
Key Cable Lock Operating system Google Chrome™ Google Chrome with Chrome Education Upgrade (select products only) Google Chrome with Chrome Enterprise Upgrade (select products only) Serviceability End user replaceable parts AC adapter 2 Chapter 1 Product description - HP Fortis x360 11 inch G3 J Chromebook Confirguable Material | Maintenance and S - Page 8
powered stereo speakers, headphones, earbuds, a headset, or a television audio cable. Also connects an optional headset microphone. This jack does not support optional standalone microphones. WARNING! To reduce the risk of personal injury, adjust the volume before putting on headphones, earbuds, or - HP Fortis x360 11 inch G3 J Chromebook Confirguable Material | Maintenance and S - Page 9
Table 2-1 Right-side components and their descriptions (continued) Component Description (4) USB Type-C power connector and Connects an AC adapter that has a USB Type-C SuperSpeed 5 Gbps port connector, supplying power to the computer and, if needed, charging the computer battery. - and - - HP Fortis x360 11 inch G3 J Chromebook Confirguable Material | Maintenance and S - Page 10
Table 2-2 Left-side components and their descriptions (continued) Component Description (3) USB SuperSpeed 5 Gbps port Connects a USB device, provides high-speed data transfer, and (for select products) charges small devices (such as a smartphone) when the computer is on or in Sleep mode. - HP Fortis x360 11 inch G3 J Chromebook Confirguable Material | Maintenance and S - Page 11
Table 2-3 Display components and their descriptions Component Description (1) WLAN antennas* Send and receive wireless signals to communicate with wireless local area networks (WLANs). (2) Camera light On (white): The camera is in use. On (amber): The camera is turned off by the switch. - HP Fortis x360 11 inch G3 J Chromebook Confirguable Material | Maintenance and S - Page 12
Touchpad The touchpad settings and components are described here. Table 2-4 Touchpad component and description Component Description Touchpad zone Reads your finger gestures to move the pointer or activate items on the screen. Special keys Use the illustration and table to locate the special - HP Fortis x360 11 inch G3 J Chromebook Confirguable Material | Maintenance and S - Page 13
you troubleshoot system problems or travel internationally with the computer. Labels might be in paper form or imprinted on the product. IMPORTANT: Check the following locations for the labels described in this section: the bottom of the computer, inside the battery bay, under the service - HP Fortis x360 11 inch G3 J Chromebook Confirguable Material | Maintenance and S - Page 14
label-Provides important information to identify your computer. When contacting support, you might be asked for the serial number, the product number, or the model number. Locate this information before you contact support. Your service label will resemble one of the following examples. Refer to - HP Fortis x360 11 inch G3 J Chromebook Confirguable Material | Maintenance and S - Page 15
Table 2-9 Service label components Component (1) HP product name (2) Warranty period (3) Product ID (4) Serial number ● Regulatory labels-Provide regulatory information about the computer. ● Wireless certification labels-Provide information - HP Fortis x360 11 inch G3 J Chromebook Confirguable Material | Maintenance and S - Page 16
3 Illustrated parts catalog Use this chapter to determine the spare parts that are available for the computer. Computer major components To identify the computer major components, use this illustration and table. Illustrated parts catalog 11 - HP Fortis x360 11 inch G3 J Chromebook Confirguable Material | Maintenance and S - Page 17
Table 3-1 Computer major component descriptions and part numbers Item Component (1) Display assembly NOTE: Display assemblies are offered as spare parts only at a subcomponent level. For more information, see Display assembly subcomponents on page 13. (2) Top cover with keyboard For a - HP Fortis x360 11 inch G3 J Chromebook Confirguable Material | Maintenance and S - Page 18
Table 3-1 Computer major component descriptions and part numbers (continued) Item Component Intel Celeron N4500 processor, 4 GB of system memory, 32 GB eMMC storage (9) Battery (2 cell, 47 Whr) (10) Speakers (include left and right speakers) (11) Bottom cover Emerald green Jet black Spare - HP Fortis x360 11 inch G3 J Chromebook Confirguable Material | Maintenance and S - Page 19
-VGA M95984-001 N25154-001 USB-C-to-DisplayPort® N25155-001 HP Universal Multiport USB-C hub M96882-001 Bracket Kit (includes top left support bracket, right and left long hinge brackets, lock bracket, battery bracket, battery protection bracket, right and left USB-C brackets, touchpad bracket - HP Fortis x360 11 inch G3 J Chromebook Confirguable Material | Maintenance and S - Page 20
Table 3-3 Miscellaneous part descriptions and part numbers (continued) Component Israel Israel, HF Italy Japan North America South Africa South Korea North America Switzerland Taiwan United Kingdom United Kingdom, HF Spare part number L19362-001 M82712-001 L19364-001 L19365-001 L19367-001 L19369- - HP Fortis x360 11 inch G3 J Chromebook Confirguable Material | Maintenance and S - Page 21
during disassembly and reassembly can damage plastic parts. Cables and connectors Handle cables with extreme care to avoid damage. IMPORTANT: When servicing the computer, be sure that cables are placed in their proper locations during the reassembly process. Improper cable placement can damage the - HP Fortis x360 11 inch G3 J Chromebook Confirguable Material | Maintenance and S - Page 22
● Before handling a drive, be sure that you are discharged of static electricity. While handling a drive, avoid touching the connector. ● Before removing an optical drive, be sure that a disc is not in the drive, and be sure that the optical drive tray is closed. ● Handle drives on surfaces covered - HP Fortis x360 11 inch G3 J Chromebook Confirguable Material | Maintenance and S - Page 23
Table 4-1 Static electricity occurrence based on activity and humidity Relative humidity Event 55% 40% Walking across carpet 7,500 V 15,000 V Walking across vinyl floor 3,000 V 5,000 V Motions of bench worker 400 V 800 V Removing dual in-line packages (DIPs) from plastic tube 400 V - HP Fortis x360 11 inch G3 J Chromebook Confirguable Material | Maintenance and S - Page 24
tabletop workstations with ground cord of 1 MΩ ±10% resistance ● Static-dissipative table or floor mats with hard tie to ground ● Field service kits ● Static awareness labels ● Wrist straps and footwear straps providing 1 MΩ ±10% resistance ● Material handling packages Grounding the work area 19 - HP Fortis x360 11 inch G3 J Chromebook Confirguable Material | Maintenance and S - Page 25
● Conductive plastic bags ● Conductive plastic tubes ● Conductive tote boxes ● Opaque shielding bags ● Transparent metallized shielding bags ● Transparent shielding tubes Cleaning your computer Cleaning your computer regularly removes dirt and debris so that your device continues to operate at its - HP Fortis x360 11 inch G3 J Chromebook Confirguable Material | Maintenance and S - Page 26
3. Moisten a microfiber cloth with water. The cloth should be moist, but not dripping wet. IMPORTANT: To avoid damaging the surface, avoid abrasive cloths, towels, and paper towels. 4. Wipe the exterior of the product gently with the moistened cloth. IMPORTANT: Keep liquids away from the product. - HP Fortis x360 11 inch G3 J Chromebook Confirguable Material | Maintenance and S - Page 27
4. Wipe the exterior of the product gently with the moistened cloth. IMPORTANT: Keep liquids away from the product. Avoid getting moisture in any openings. If liquid makes its way inside your HP product, it can cause damage to the product. Do not spray liquids directly on the product. Do not use - HP Fortis x360 11 inch G3 J Chromebook Confirguable Material | Maintenance and S - Page 28
support information To find the HP support that you need, use this information. Table 4-3 Support information locations Service Problem solving to display more options. 3. Select Support & Troubleshooting. 4. Type the serial number, product number, or product name to go to the product support - HP Fortis x360 11 inch G3 J Chromebook Confirguable Material | Maintenance and S - Page 29
Repair professionals To locate repair professionals: 1. Go to www.hp.com. 2. Place the cursor over Support resources to display more options. 3. Select Authorized service providers. Component and diagnosis information, failure detection, and required action To locate diagnosis information and - HP Fortis x360 11 inch G3 J Chromebook Confirguable Material | Maintenance and S - Page 30
serial number, product key, and length of warranty, are on the service tag at the bottom of your computer. Component replacement procedures To remove about supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then follow the on-screen instructions. - HP Fortis x360 11 inch G3 J Chromebook Confirguable Material | Maintenance and S - Page 31
to the bottom cover: (1) Two Phillips M2.0 × 5.7 screws (2) Two Phillips M2.0 × 5.7 captive screws (3) Two Phillips M2.5 × 8.7 screws 26 Chapter 5 Removal and replacement procedures for authorized service provider parts - HP Fortis x360 11 inch G3 J Chromebook Confirguable Material | Maintenance and S - Page 32
2. Position the computer upright. 3. Starting at the bottom right corner, use a tool (1) to release the cover from the computer 4. Run the tool along the bottom, left, and right edges (2) to release the cover. 5. Lift the front edge of the keyboard/top cover (1) as far as the keyboard cable and - HP Fortis x360 11 inch G3 J Chromebook Confirguable Material | Maintenance and S - Page 33
ZIF connector (2) the touchpad cable is connected to, and then disconnect the touchpad cable from the touchpad. 28 Chapter 5 Removal and replacement procedures for authorized service provider parts - HP Fortis x360 11 inch G3 J Chromebook Confirguable Material | Maintenance and S - Page 34
4. Remove the touchpad cable (3). To install the touchpad cable, reverse the removal procedures. Touchpad To remove the touchpad, use this procedure and illustration. Table 5-4 Touchpad description and part number Description Touchpad, emerald green models Touchpad, jet black models Touch bracket ( - HP Fortis x360 11 inch G3 J Chromebook Confirguable Material | Maintenance and S - Page 35
25). Remove the keyboard camera: 1. Turn the keyboard/top cover upside down with the front toward you. 30 Chapter 5 Removal and replacement procedures for authorized service provider parts - HP Fortis x360 11 inch G3 J Chromebook Confirguable Material | Maintenance and S - Page 36
2. Detach the keyboard camera cable (1) from the top cover. (The keyboard camera cable is attached to the keyboard/top cover with double-sided adhesive.) 3. Remove the two Phillips M2.0 × 4.1 screws (2) that secure the keyboard camera and keyboard camera bracket to the top cover. 4. Remove the - HP Fortis x360 11 inch G3 J Chromebook Confirguable Material | Maintenance and S - Page 37
keyboard on page 25). Remove the speakers: 1. Release the shielding (1) that covers the battery cable and connector. 32 Chapter 5 Removal and replacement procedures for authorized service provider parts - HP Fortis x360 11 inch G3 J Chromebook Confirguable Material | Maintenance and S - Page 38
2. Disconnect the battery cable (2) from the system board. 3. Disconnect the speaker cable (1) from the system board. 4. Remove the two Phillips M2.0 × 4.2 screws (2) that secure the speakers to the bottom cover. 5. Remove the speakers (3). To install the speakers, reverse this procedure. Battery - HP Fortis x360 11 inch G3 J Chromebook Confirguable Material | Maintenance and S - Page 39
battery: 1. Remove the four Phillips M2.0 × 4.0 screws (1) that secure the battery bracket, and then remove the bracket (2). 34 Chapter 5 Removal and replacement procedures for authorized service provider parts - HP Fortis x360 11 inch G3 J Chromebook Confirguable Material | Maintenance and S - Page 40
. If you replace the module and then receive a warning message, remove the module to restore device functionality, and then contact technical support. Before removing the WLAN module, follow these steps: 1. Prepare the computer for disassembly (see Preparation for disassembly on page 25). 2. Remove - HP Fortis x360 11 inch G3 J Chromebook Confirguable Material | Maintenance and S - Page 41
, reverse this procedure. USB board cables To remove the USB board cables, use these procedures and illustrations. 36 Chapter 5 Removal and replacement procedures for authorized service provider parts - HP Fortis x360 11 inch G3 J Chromebook Confirguable Material | Maintenance and S - Page 42
Table 5-10 USB board cables descriptions and part numbers Description USB board cables Spare part number N38878-001 Before removing the USB board cables, follow these steps: 1. Prepare the computer for disassembly (see Preparation for disassembly on page 25). 2. Remove the top cover with keyboard - HP Fortis x360 11 inch G3 J Chromebook Confirguable Material | Maintenance and S - Page 43
illustrations. Table 5-12 System board descriptions and part numbers Description System board (includes processor) Spare part number 38 Chapter 5 Removal and replacement procedures for authorized service provider parts - HP Fortis x360 11 inch G3 J Chromebook Confirguable Material | Maintenance and S - Page 44
Table 5-12 System board descriptions and part numbers (continued) Description Intel Pentium Silver N6000 processor, 8 GB of system memory, 64 GB eMMC storage Intel Pentium Silver N6000 processor, 4 GB of system memory, 64 GB eMMC storage Intel Celeron N5100 processor, 8 GB of system memory, 64 GB - HP Fortis x360 11 inch G3 J Chromebook Confirguable Material | Maintenance and S - Page 45
remove the USB bracket (2). 9. Lift the left side the system board (1) until it rests at an angle. 40 Chapter 5 Removal and replacement procedures for authorized service provider parts - HP Fortis x360 11 inch G3 J Chromebook Confirguable Material | Maintenance and S - Page 46
10. Remove the system board (2) by sliding it up and to the left at an angle. To install the system board, reverse this procedure. Lock bracket To remove the lock bracket, use this procedure and illustration. Table 5-13 Lock bracket description and part number Description Bracket Kit Spare part - HP Fortis x360 11 inch G3 J Chromebook Confirguable Material | Maintenance and S - Page 47
panel cable connector. 6. Release the adhesive strip (6) that secures the display panel cable to the system board. 42 Chapter 5 Removal and replacement procedures for authorized service provider parts - HP Fortis x360 11 inch G3 J Chromebook Confirguable Material | Maintenance and S - Page 48
7. Disconnect the display panel cable (7) from the system board. Display assembly 43 - HP Fortis x360 11 inch G3 J Chromebook Confirguable Material | Maintenance and S - Page 49
8. Remove the four Phillips M2.5 × 4.7 screws that secure the display assembly to the keyboard/top cover. 9. Rotate the display assembly (1) clockwise to release the right hinge from the keyboard/top cover. 44 Chapter 5 Removal and replacement procedures for authorized service provider parts - HP Fortis x360 11 inch G3 J Chromebook Confirguable Material | Maintenance and S - Page 50
10. Slide the display assembly (2) to the right at an angle to release the left hinge from the keyboard/top cover (3). 11. Remove the display panel assembly by following these steps: a. Use a case utility tool (1) or a similar thin plastic tool to separate the top edge of the display panel assembly - HP Fortis x360 11 inch G3 J Chromebook Confirguable Material | Maintenance and S - Page 51
. d. Remove the display panel assembly (2). The display panel assembly is available using spare part number L92337-001. 46 Chapter 5 Removal and replacement procedures for authorized service provider parts - HP Fortis x360 11 inch G3 J Chromebook Confirguable Material | Maintenance and S - Page 52
12. Remove the six Phillips M2.5 × 5.0 screws (1) that secure the display panel to the display back cover. 13. Rotate the display back cover downward slightly (2), and then lift the panel off the display back cover (3). 14. Remove the sensor board by following these steps: a. Lift the tape from the - HP Fortis x360 11 inch G3 J Chromebook Confirguable Material | Maintenance and S - Page 53
tape from the display connector on the back of the panel (1). b. Disconnect the cable from the panel (2). 48 Chapter 5 Removal and replacement procedures for authorized service provider parts - HP Fortis x360 11 inch G3 J Chromebook Confirguable Material | Maintenance and S - Page 54
c. Remove the cable from the clips on the bottom of the panel (3). 18. Remove the camera cable by following these steps: a. Disconnect the cable from the camera module (1). b. Peel the cable off the inside of the display rear cover (2). To reassemble and replace the display assembly, reverse this - HP Fortis x360 11 inch G3 J Chromebook Confirguable Material | Maintenance and S - Page 55
creating a backup, go to http://www.support.google.com. Resetting A factory reset erases message "Reset this Chrome device." ● You are having problems with your user profile or settings. ● You restarted then select Continue. 5. Follow the on-screen instructions to reset your computer, and sign in with - HP Fortis x360 11 inch G3 J Chromebook Confirguable Material | Maintenance and S - Page 56
information about performing a system recovery on your computer, go to http://www.support.google.com. Before you begin the recovery process, you need the following Utility from the Apps list, and follow the on-screen instructions. Creating recovery media You can use recovery media to recover - HP Fortis x360 11 inch G3 J Chromebook Confirguable Material | Maintenance and S - Page 57
, select Recovery, and then select Get started. 4. Follow the on-screen instructions to create the recovery media. NOTE: All data and partitions on your recovery For details about setting up the computer, go to http://www.support.google.com. Erasing and reformatting the recovery media When you create - HP Fortis x360 11 inch G3 J Chromebook Confirguable Material | Maintenance and S - Page 58
4. Select the USB flash drive or SD memory card that you inserted, select Continue, and then select Erase now. 5. After the recovery media is erased, select Done to close the Chromebook Recovery Utility, and then remove the USB flash drive or SD memory card. The media is ready to be formatted using - HP Fortis x360 11 inch G3 J Chromebook Confirguable Material | Maintenance and S - Page 59
7 Specifications This chapter provides specifications for your computer system. Computer specifications This section provides specifications for your computer. When traveling with your computer, the computer dimensions and weights, input power ratings, and operating specifications provide helpful - HP Fortis x360 11 inch G3 J Chromebook Confirguable Material | Maintenance and S - Page 60
Table 7-2 Display specifications Active diagonal size Resolution Surface treatment Brightness Viewing angle Backlight Display panel interface Metric 29.5 cm 1366 × 768 BrightView 220 nits UWVA WLED eDP U.S. 11.6 in 35.6 cm (14.0 in) display specifications 55 - HP Fortis x360 11 inch G3 J Chromebook Confirguable Material | Maintenance and S - Page 61
8 Power cord set requirements This chapter provides power cord requirements for countries and regions. The wide-range input feature of the computer permits it to operate from any line voltage from 100 V AC to 120 V AC, or from 220 V AC to 240 V AC. The three-conductor power cord set included with - HP Fortis x360 11 inch G3 J Chromebook Confirguable Material | Maintenance and S - Page 62
Table 8-1 Power cord requirements for specific countries and regions (continued) Country/region Accredited agency Applicable note number Germany VDE 1 India BIS 1 Israel SII 1 Italy IMQ 1 Japan JIS 3 Netherlands KEMA 1 New Zealand SANZ 1 Norway NEMKO 1 People's Republic - HP Fortis x360 11 inch G3 J Chromebook Confirguable Material | Maintenance and S - Page 63
9 Recycling When a nonrechargeable or rechargeable battery has reached the end of its useful life, do not dispose of the battery in general household waste. Follow the local laws and regulations in your area for battery disposal. HP encourages customers to recycle used electronic hardware, HP - HP Fortis x360 11 inch G3 J Chromebook Confirguable Material | Maintenance and S - Page 64
30 spare part numbers 30 keyboard camera cable removal 31 spare part numbers 31 keys esc 7 L labels Bluetooth 8 regulatory 8 serial number 8 service 8 wireless certification 8 WLAN 8 lights AC adapter and battery 3 camera 6 power 5 lock bracket removal and replacement 41 M memory module product - HP Fortis x360 11 inch G3 J Chromebook Confirguable Material | Maintenance and S - Page 65
, product description 2 serial number, computer 8 service labels, locating 8 serviceability, product description 2 slots security cable 4 solid computer 54 display 54 hard drive 54 static electricity 16, 17 support information 23 system board illustrated 12 removal and replacement 38 spare part - HP Fortis x360 11 inch G3 J Chromebook Confirguable Material | Maintenance and S - Page 66
volume button, identifying 5 W wireless certification label 8 wireless, product description 1 WLAN antennas, identifying 6 WLAN device 8 WLAN label 8 WLAN module removal and replacement 35 spare part numbers 35 workstation guidelines 16 Index 61
Maintenance and Service Guide
SUMMARY
This guide provides maintenance information about such topics as spare parts, removal and replacement of
parts, security, and backing up.