HP Fortis x360 11 inch G3 J Chromebook Maintenance and Service Guide
HP Fortis x360 11 inch G3 J Chromebook Manual
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- HP Fortis x360 11 inch G3 J Chromebook | Maintenance and Service Guide - Page 1
Maintenance and Service Guide SUMMARY This guide provides maintenance information about such topics as spare parts, removal and replacement of parts, security, and backing up. - HP Fortis x360 11 inch G3 J Chromebook | Maintenance and Service Guide - Page 2
a trademark owned by its proprietor and used by HP Inc. under license. Chrome, ChromeOS, Chromebook, Google, and Google Drive are trademarks of Google the latest user guides, go to http://www.hp.com/support, and follow the instructions to find your product. Then select Manuals. Software terms By - HP Fortis x360 11 inch G3 J Chromebook | Maintenance and Service Guide - Page 3
Safety warning notice Reduce the possibility of heat-related injuries or of overheating the computer by following the practices described. WARNING! To reduce the possibility of heat-related injuries or of overheating the computer, do not place the computer directly on your lap or obstruct the - HP Fortis x360 11 inch G3 J Chromebook | Maintenance and Service Guide - Page 4
11 Computer major components...11 Display assembly subcomponents...13 Miscellaneous parts...14 4 Removal and replacement procedures preliminary requirements...16 Tools required ...16 Service 20 Enabling HP Easy Clean support information ...23 5 Removal and replacement procedures for authorized service - HP Fortis x360 11 inch G3 J Chromebook | Maintenance and Service Guide - Page 5
recovering ...50 Backing up ...50 Resetting ...50 Recovering ...50 Option 1: Recovering using an internet connection...51 Option 2: Installing the Chromebook Recovery Utility...51 Creating recovery media ...51 Recovering the Chrome operating system with recovery media 52 Setting up your computer - HP Fortis x360 11 inch G3 J Chromebook | Maintenance and Service Guide - Page 6
their descriptions Category Description Product Name HP Fortis x360 11 inch G3 J Chromebook™ Processors Intel® processors Intel Integrated, not customer accessible or upgradeable supporting up to 8 GB of RAM LPDDR4X-4266 dual-channel support Supports the following configurations: ● 8 GB - HP Fortis x360 11 inch G3 J Chromebook | Maintenance and Service Guide - Page 7
(continued) Category Description Power requirements Battery 2 cell, 47 Whr, HP Long Life HP Fast Charge AC adapter, 45 W (USB Type-C, non power 1 m (3.3 ft) Security H1 Secure Microcontroller Nano lock slot HP Sure Key Cable Lock Operating system Google Chrome™ Google Chrome with - HP Fortis x360 11 inch G3 J Chromebook | Maintenance and Service Guide - Page 8
powered stereo speakers, headphones, earbuds, a headset, or a television audio cable. Also connects an optional headset microphone. This jack does not support optional standalone microphones. WARNING! To reduce the risk of personal injury, adjust the volume before putting on headphones, earbuds, or - HP Fortis x360 11 inch G3 J Chromebook | Maintenance and Service Guide - Page 9
Table 2-1 Right-side components and their descriptions (continued) Component Description (4) USB Type-C power connector and Connects an AC adapter that has a USB Type-C SuperSpeed 5 Gbps port connector, supplying power to the computer and, if needed, charging the computer battery. - and - - HP Fortis x360 11 inch G3 J Chromebook | Maintenance and Service Guide - Page 10
Table 2-2 Left-side components and their descriptions (continued) Component Description (3) USB SuperSpeed 5 Gbps port Connects a USB device, provides high-speed data transfer, and (for select products) charges small devices (such as a smartphone) when the computer is on or in Sleep mode. - HP Fortis x360 11 inch G3 J Chromebook | Maintenance and Service Guide - Page 11
Table 2-3 Display components and their descriptions Component Description (1) WLAN antennas* Send and receive wireless signals to communicate with wireless local area networks (WLANs). (2) Camera light On (white): The camera is in use. On (amber): The camera is turned off by the switch. - HP Fortis x360 11 inch G3 J Chromebook | Maintenance and Service Guide - Page 12
Touchpad The touchpad settings and components are described here. Table 2-4 Touchpad component and description Component Description Touchpad zone Reads your finger gestures to move the pointer or activate items on the screen. Special keys Use the illustration and table to locate the special - HP Fortis x360 11 inch G3 J Chromebook | Maintenance and Service Guide - Page 13
you troubleshoot system problems or travel internationally with the computer. Labels might be in paper form or imprinted on the product. IMPORTANT: Check the following locations for the labels described in this section: the bottom of the computer, inside the battery bay, under the service - HP Fortis x360 11 inch G3 J Chromebook | Maintenance and Service Guide - Page 14
label-Provides important information to identify your computer. When contacting support, you might be asked for the serial number, the product number, or the model number. Locate this information before you contact support. Your service label will resemble one of the following examples. Refer to - HP Fortis x360 11 inch G3 J Chromebook | Maintenance and Service Guide - Page 15
Table 2-9 Service label components Component (1) HP product name (2) Warranty period (3) Product ID (4) Serial number ● Regulatory labels-Provide regulatory information about the computer. ● Wireless certification labels-Provide information about optional wireless devices - HP Fortis x360 11 inch G3 J Chromebook | Maintenance and Service Guide - Page 16
3 Illustrated parts catalog Use this chapter to determine the spare parts that are available for the computer. Computer major components To identify the computer major components, use this illustration and table. Illustrated parts catalog 11 - HP Fortis x360 11 inch G3 J Chromebook | Maintenance and Service Guide - Page 17
Table 3-1 Computer major component descriptions and part numbers Item Component (1) Display assembly NOTE: Display assemblies are offered as spare parts only at a subcomponent level. For more information, see Display assembly subcomponents on page 13. (2) Top cover with keyboard For a - HP Fortis x360 11 inch G3 J Chromebook | Maintenance and Service Guide - Page 18
Celeron N4500 processor, 4 GB of system memory, 32 GB eMMC storage (9) Battery (2 cell, 47 Whr) (10) Speakers (include left and right speakers) (11) Bottom cover Emerald green Jet black Spare part number N38871-001 L75783-005 N38888-001 N38889-001 N38890-001 Display assembly subcomponents - HP Fortis x360 11 inch G3 J Chromebook | Maintenance and Service Guide - Page 19
-C-to-DisplayPort® N25155-001 HP Universal Multiport USB-C hub M96882-001 Bracket Kit (includes top left support bracket, right and left HP Always On Black 11.6 Case HP Mobility 11.6 laptop case M16115-001 M99074-001 HP 128 Laser Wired Mouse M27885-001 HP 435 Wireless Mouse M62277-001 HP - HP Fortis x360 11 inch G3 J Chromebook | Maintenance and Service Guide - Page 20
Table 3-3 Miscellaneous part descriptions and part numbers (continued) Component Israel Israel, HF Italy Japan North America South Africa South Korea North America Switzerland Taiwan United Kingdom United Kingdom, HF Spare part number L19362-001 M82712-001 L19364-001 L19365-001 L19367-001 L19369- - HP Fortis x360 11 inch G3 J Chromebook | Maintenance and Service Guide - Page 21
during disassembly and reassembly can damage plastic parts. Cables and connectors Handle cables with extreme care to avoid damage. IMPORTANT: When servicing the computer, be sure that cables are placed in their proper locations during the reassembly process. Improper cable placement can damage the - HP Fortis x360 11 inch G3 J Chromebook | Maintenance and Service Guide - Page 22
is not in the drive, and be sure that the optical drive tray is closed. ● Handle drives on surfaces covered with at least 2.54 cm (1 inch) of shock-proof foam. ● Avoid dropping drives from any height onto any surface. ● After removing a hard drive or an optical drive, place it in a static - HP Fortis x360 11 inch G3 J Chromebook | Maintenance and Service Guide - Page 23
circuit board) 7,000 V 20,000 V Packing PCBs in foam-lined box 5,000 V 11,000 V Multiple electric components can be packaged together in plastic tubes, trays, or polystyrene foam. 10% 35,000 V 12,000 V 6,000 V 2,000 V 11,500 V 14,500 V 26,500 V 21,000 V NOTE: As little as 700 - HP Fortis x360 11 inch G3 J Chromebook | Maintenance and Service Guide - Page 24
with pins, leads, or circuitry. Recommended materials and equipment HP recommends certain materials and equipment to prevent static electricity: Static-dissipative table or floor mats with hard tie to ground ● Field service kits ● Static awareness labels ● Wrist straps and footwear straps providing - HP Fortis x360 11 inch G3 J Chromebook | Maintenance and Service Guide - Page 25
continues to operate at its best. Use the following information to safely clean the external surfaces of your computer. Enabling HP Easy Clean (select products only) HP Easy Clean helps you to avoid accidental input while you clean the computer surfaces. This software disables devices such as the - HP Fortis x360 11 inch G3 J Chromebook | Maintenance and Service Guide - Page 26
gently with the moistened cloth. IMPORTANT: Keep liquids away from the product. Avoid getting moisture in any openings. If liquid makes its way inside your HP product, it can cause damage to the product. Do not spray liquids directly on the product. Do not use aerosol sprays, solvents, abrasives, or - HP Fortis x360 11 inch G3 J Chromebook | Maintenance and Service Guide - Page 27
gently with the moistened cloth. IMPORTANT: Keep liquids away from the product. Avoid getting moisture in any openings. If liquid makes its way inside your HP product, it can cause damage to the product. Do not spray liquids directly on the product. Do not use aerosol sprays, solvents, abrasives, or - HP Fortis x360 11 inch G3 J Chromebook | Maintenance and Service Guide - Page 28
. To locate technical bulletins: 1. Go to www.hp.com. 2. Place the cursor over Problem solving to display more options. 3. Select Support & Troubleshooting. 4. Type the serial number, product number, or product name to go to the product support page. 5. Select Advisories to view technical bulletins - HP Fortis x360 11 inch G3 J Chromebook | Maintenance and Service Guide - Page 29
to access information Repair professionals To locate repair professionals: 1. Go to www.hp.com. 2. Place the cursor over Support resources to display more options. 3. Select Authorized service providers. Component and diagnosis information, failure detection, and required action To locate - HP Fortis x360 11 inch G3 J Chromebook | Maintenance and Service Guide - Page 30
serial number, product key, and length of warranty, are on the service tag at the bottom of your computer. Component replacement procedures To remove about supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then follow the on-screen instructions. - HP Fortis x360 11 inch G3 J Chromebook | Maintenance and Service Guide - Page 31
to the bottom cover: (1) Two Phillips M2.0 × 5.7 screws (2) Two Phillips M2.0 × 5.7 captive screws (3) Two Phillips M2.5 × 8.7 screws 26 Chapter 5 Removal and replacement procedures for authorized service provider parts - HP Fortis x360 11 inch G3 J Chromebook | Maintenance and Service Guide - Page 32
(2) the touchpad board cable is connected to, and then disconnect the touchpad cable from the system board. 7. Release the shielding (3) that covers the keyboard cable ZIF connector. 8. Release the ZIF connector (4) the keyboard cable is connected to, and then disconnect the keyboard cable from the - HP Fortis x360 11 inch G3 J Chromebook | Maintenance and Service Guide - Page 33
Detach the touchpad cable (1) from the keyboard/top cover. (The touchpad cable is attached to the keyboard/top cover with double-sided adhesive.) 3. Release the ZIF connector (2) the touchpad cable is connected to, and then disconnect the touchpad cable from the touchpad. 28 Chapter 5 Removal and - HP Fortis x360 11 inch G3 J Chromebook | Maintenance and Service Guide - Page 34
toward you. 2. Detach the touchpad cable (1) from the keyboard/top cover. (The touchpad cable is attached to the keyboard/top cover with double-sided adhesive.) 3. Release the shielding (2) that covers the touchpad screws. Touchpad 29 - HP Fortis x360 11 inch G3 J Chromebook | Maintenance and Service Guide - Page 35
25). Remove the keyboard camera: 1. Turn the keyboard/top cover upside down with the front toward you. 30 Chapter 5 Removal and replacement procedures for authorized service provider parts - HP Fortis x360 11 inch G3 J Chromebook | Maintenance and Service Guide - Page 36
(see Keyboard camera on page 30). Remove the keyboard camera cable: 1. Turn the keyboard camera upside down with the rear toward you. 2. Release the ZIF connector (1) the keyboard camera cable is connected to, and then disconnect the keyboard camera cable from the keyboard camera. Keyboard camera - HP Fortis x360 11 inch G3 J Chromebook | Maintenance and Service Guide - Page 37
disassembly (see Preparation for disassembly on page 25). 2. Remove the top cover with keyboard (see Top cover with keyboard on page 25). Remove the speakers: 1. Release the shielding (1) that covers the battery cable and connector. 32 Chapter 5 Removal and replacement procedures for authorized - HP Fortis x360 11 inch G3 J Chromebook | Maintenance and Service Guide - Page 38
2. Disconnect the battery cable (2) from the system board. 3. Disconnect the speaker cable (1) from the system board. 4. Remove the two Phillips M2.0 × 4.2 screws (2) that secure the speakers to the bottom cover. 5. Remove the speakers (3). To install the speakers, reverse this procedure. Battery - HP Fortis x360 11 inch G3 J Chromebook | Maintenance and Service Guide - Page 39
replaceable battery provided with the computer, a replacement battery provided by HP, or a compatible battery purchased from HP. IMPORTANT: Removing a battery that is the sole power source remove the bracket (2). 34 Chapter 5 Removal and replacement procedures for authorized service provider parts - HP Fortis x360 11 inch G3 J Chromebook | Maintenance and Service Guide - Page 40
message, remove the module to restore device functionality, and then contact technical support. Before removing the WLAN module, follow these steps: 1. Prepare the computer from the terminals on the WLAN module. 4. Release the shielding (4) that secures the WLAN module to the slot. WLAN module 35 - HP Fortis x360 11 inch G3 J Chromebook | Maintenance and Service Guide - Page 41
, reverse this procedure. USB board cables To remove the USB board cables, use these procedures and illustrations. 36 Chapter 5 Removal and replacement procedures for authorized service provider parts - HP Fortis x360 11 inch G3 J Chromebook | Maintenance and Service Guide - Page 42
the two ZIF connectors (2) the USB board cables are connected to, and then disconnect the USB board cables from the system board. 3. Release the two ZIF connectors (3) the USB board cables are connected to, and then disconnect the USB board cables from the USB board. 4. Remove the two - HP Fortis x360 11 inch G3 J Chromebook | Maintenance and Service Guide - Page 43
Table 5-11 USB board description and part page 33). Remove the USB board: 1. Release the shielding (1) that covers the USB board cable ZIF connectors on the system board. 2. Release the two ZIF connectors (2) the USB board 5 Removal and replacement procedures for authorized service provider parts - HP Fortis x360 11 inch G3 J Chromebook | Maintenance and Service Guide - Page 44
the shielding (1) that covers the webcam module cable connector. 2. Disconnect the webcam module cable (2) from the system board. 3. Release the shielding (3) that covers the display panel cable connector. 4. Disconnect the display panel cable (4) from the system board. 5. Disconnect the speaker - HP Fortis x360 11 inch G3 J Chromebook | Maintenance and Service Guide - Page 45
7. Release the two ZIF connectors (7) the connector board cables are connected to, and then disconnect the connector board cables from the system Lift the left side the system board (1) until it rests at an angle. 40 Chapter 5 Removal and replacement procedures for authorized service provider parts - HP Fortis x360 11 inch G3 J Chromebook | Maintenance and Service Guide - Page 46
10. Remove the system board (2) by sliding it up and to the left at an angle. To install the system board, reverse this procedure. Lock bracket To remove the lock bracket, use this procedure and illustration. Table 5-13 Lock bracket description and part number Description Bracket Kit Spare part - HP Fortis x360 11 inch G3 J Chromebook | Maintenance and Service Guide - Page 47
WLAN module #1/Main terminal. The #2/ black WLAN antenna cable connects to the WLAN module #2/Aux terminal. 5. Release the shielding (5) that covers the display panel cable connector. 6. Release the adhesive strip (6) that secures the display panel cable to the system board. 42 Chapter 5 Removal and - HP Fortis x360 11 inch G3 J Chromebook | Maintenance and Service Guide - Page 48
7. Disconnect the display panel cable (7) from the system board. Display assembly 43 - HP Fortis x360 11 inch G3 J Chromebook | Maintenance and Service Guide - Page 49
8. Remove the four Phillips M2.5 × 4.7 screws that secure the display assembly to the keyboard/top cover. 9. Rotate the display assembly (1) clockwise to release the right hinge from the keyboard/top cover. 44 Chapter 5 Removal and replacement procedures for authorized service provider parts - HP Fortis x360 11 inch G3 J Chromebook | Maintenance and Service Guide - Page 50
10. Slide the display assembly (2) to the right at an angle to release the left hinge from the keyboard/top cover (3). 11. Remove the display panel assembly by following these steps: a. Use a case utility tool (1) or a similar thin plastic tool to separate the top edge of the - HP Fortis x360 11 inch G3 J Chromebook | Maintenance and Service Guide - Page 51
. d. Remove the display panel assembly (2). The display panel assembly is available using spare part number L92337-001. 46 Chapter 5 Removal and replacement procedures for authorized service provider parts - HP Fortis x360 11 inch G3 J Chromebook | Maintenance and Service Guide - Page 52
12. Remove the six Phillips M2.5 × 5.0 screws (1) that secure the display panel to the display back cover. 13. Rotate the display back cover downward slightly (2), and then lift the panel off the display back cover (3). 14. Remove the sensor board by following these steps: a. Lift the tape from the - HP Fortis x360 11 inch G3 J Chromebook | Maintenance and Service Guide - Page 53
cover. (The camera module is attached to the display back cover with double-sided adhesive.) b. Release the ZIF connector (2), and then disconnect the cable. The camera module is available using spare panel (2). 48 Chapter 5 Removal and replacement procedures for authorized service provider parts - HP Fortis x360 11 inch G3 J Chromebook | Maintenance and Service Guide - Page 54
c. Remove the cable from the clips on the bottom of the panel (3). 18. Remove the camera cable by following these steps: a. Disconnect the cable from the camera module (1). b. Peel the cable off the inside of the display rear cover (2). To reassemble and replace the display assembly, reverse this - HP Fortis x360 11 inch G3 J Chromebook | Maintenance and Service Guide - Page 55
creating a backup, go to http://www.support.google.com. Resetting A factory reset erases message "Reset this Chrome device." ● You are having problems with your user profile or settings. ● You restarted then select Continue. 5. Follow the on-screen instructions to reset your computer, and sign in with - HP Fortis x360 11 inch G3 J Chromebook | Maintenance and Service Guide - Page 56
a system recovery on your computer, go to http://www.support.google.com. Before you begin the recovery process, you need Chromebook Recovery Utility: ■ Open the Chrome Web Store, search for chrome recovery, select Chromebook Recovery Utility from the Apps list, and follow the on-screen instructions - HP Fortis x360 11 inch G3 J Chromebook | Maintenance and Service Guide - Page 57
then select Get started. 4. Follow the on-screen instructions to create the recovery media. NOTE: All data the computer, go to http://www.support.google.com. Erasing and reformatting the recovery storage device. Follow these steps to use the Chromebook Recovery Utility to erase the recovery media. - HP Fortis x360 11 inch G3 J Chromebook | Maintenance and Service Guide - Page 58
or SD memory card that you inserted, select Continue, and then select Erase now. 5. After the recovery media is erased, select Done to close the Chromebook Recovery Utility, and then remove the USB flash drive or SD memory card. The media is ready to be formatted using a formatting tool provided by - HP Fortis x360 11 inch G3 J Chromebook | Maintenance and Service Guide - Page 59
and operating specifications provide helpful information. Table 7-1 Computer specifications Metric U.S. Dimensions Width Depth Height 295 mm 205 mm 21 mm 11.6 in 8.1 in 0.8 in Weight 1.5 kg 3.2 lb Input power Operating voltage and current 19.5 V DC @ 3.33 A - 65 W 19.5 V DC @ 2.31 A - 45 - HP Fortis x360 11 inch G3 J Chromebook | Maintenance and Service Guide - Page 60
Table 7-2 Display specifications Active diagonal size Resolution Surface treatment Brightness Viewing angle Backlight Display panel interface Metric 29.5 cm 1366 × 768 BrightView 220 nits UWVA WLED eDP U.S. 11.6 in 35.6 cm (14.0 in) display specifications 55 - HP Fortis x360 11 inch G3 J Chromebook | Maintenance and Service Guide - Page 61
8 Power cord set requirements This chapter provides power cord requirements for countries and regions. The wide-range input feature of the computer permits it to operate from any line voltage from 100 V AC to 120 V AC, or from 220 V AC to 240 V AC. The three-conductor power cord set included with - HP Fortis x360 11 inch G3 J Chromebook | Maintenance and Service Guide - Page 62
Table 8-1 Power cord requirements for specific countries and regions (continued) Country/region Accredited agency Applicable note number Germany VDE 1 India BIS 1 Israel SII 1 Italy IMQ 1 Japan JIS 3 Netherlands KEMA 1 New Zealand SANZ 1 Norway NEMKO 1 People's Republic - HP Fortis x360 11 inch G3 J Chromebook | Maintenance and Service Guide - Page 63
dispose of the battery in general household waste. Follow the local laws and regulations in your area for battery disposal. HP encourages customers to recycle used electronic hardware, HP original print cartridges, and rechargeable batteries. For more information about recycling programs, see the - HP Fortis x360 11 inch G3 J Chromebook | Maintenance and Service Guide - Page 64
Chromebook Recovery Utility, installing 51 cleaning your computer 20 caring for wood veneer 22 disinfecting 21 HP numbers 13 I illustrated parts catalog 11 internal microphone, identifying 6 J jacks labels Bluetooth 8 regulatory 8 serial number 8 service 8 wireless certification 8 WLAN 8 lights AC - HP Fortis x360 11 inch G3 J Chromebook | Maintenance and Service Guide - Page 65
, product description 2 serial number, computer 8 service labels, locating 8 serviceability, product description 2 slots security cable 4 solid support information 23 system board illustrated 12 removal and replacement 38 spare part numbers 12, 38 system recovery Chrome operating system 52 Chromebook - HP Fortis x360 11 inch G3 J Chromebook | Maintenance and Service Guide - Page 66
volume button, identifying 5 W wireless certification label 8 wireless, product description 1 WLAN antennas, identifying 6 WLAN device 8 WLAN label 8 WLAN module removal and replacement 35 spare part numbers 35 workstation guidelines 16 Index 61
Maintenance and Service Guide
SUMMARY
This guide provides maintenance information about such topics as spare parts, removal and replacement of
parts, security, and backing up.