HP G62-100 Compaq Presario CQ62 Notebook PC and HP G62 Notebook PC - Maintenan
HP G62-100 - Notebook PC Manual
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- HP G62-100 | Compaq Presario CQ62 Notebook PC and HP G62 Notebook PC - Maintenan - Page 1
Compaq Presario CQ62 Notebook PC HP G62 Notebook PC Maintenance and Service Guide Document Part Number: 602633-001 January 2010 This guide is a troubleshooting reference used for maintaining and servicing the computer. It provides comprehensive information on identifying computer features, - HP G62-100 | Compaq Presario CQ62 Notebook PC and HP G62 Notebook PC - Maintenan - Page 2
to change without notice. The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors - HP G62-100 | Compaq Presario CQ62 Notebook PC and HP G62 Notebook PC - Maintenan - Page 3
Safety warning notice Å WARNING: To reduce the possibility of heat-related injuries or of overheating the computer, do not place the computer directly on your lap or obstruct the computer air vents. Use the computer only on a hard, flat surface. Do not allow another hard surface, such as an - HP G62-100 | Compaq Presario CQ62 Notebook PC and HP G62 Notebook PC - Maintenan - Page 4
guidelines 4-2 Component replacement procedures 4-5 Service tag 4-5 Computer feet 4-6 Battery 4-7 Hard drive 4-8 Memory module 4-10 Wireless module 4-12 Optical drive 4-14 Keyboard 4-16 Top cover 4-19 Power button board 4-22 Touchpad button board 4-23 Maintenance and Service Guide iv - HP G62-100 | Compaq Presario CQ62 Notebook PC and HP G62 Notebook PC - Maintenan - Page 5
points 8-3 Performing a recovery 8-4 Recovering from the recovery discs 8-4 Recovering from the dedicated recovery partition (select models only 8-4 8 Connector pin assignments Audio-in (microphone 9-1 Audio-out (headphone 9-1 External monitor 9-2 HDMI 9-3 v Maintenance and Service Guide - HP G62-100 | Compaq Presario CQ62 Notebook PC and HP G62 Notebook PC - Maintenan - Page 6
Contents RJ-11 (modem 9-4 RJ-45 (network 9-4 Universal Serial Bus 9-5 9 Power cord set requirements Requirements for all countries and regions 10-1 Requirements for specific countries and regions 10-2 10 Recycling Battery 11-1 Display 11-1 Index Maintenance and Service Guide vi - HP G62-100 | Compaq Presario CQ62 Notebook PC and HP G62 Notebook PC - Maintenan - Page 7
1 Product description Category Product name Processors Chipset Graphics Panel Memory Description Presario Presario CQ62 Intel CQ62 Intel UMA Discrete Compaq Presario CQ62 Notebook PC X X HP G62 Notebook PC Intel® Core™ i7-620M Processor (4M cache, X X 2.66 GHz, SC turbo up to 3.33 GHz) - HP G62-100 | Compaq Presario CQ62 Notebook PC and HP G62 Notebook PC - Maintenan - Page 8
11 b/g X X ■ Broadcom 54g 802.11 b/g with Bluetooth X X ■ Intel Wi-Fi 5100 X X ■ Intel Wi-Fi 5100 with Bluetooth X X HP G62 UMA X X X X X X X X X X X X X X X X X X X X X X X X X X X HP G62 Discrete X X X X X X X X X X X X X X X X X X X X X X X X X X X 1-2 Maintenance and Service Guide - HP G62-100 | Compaq Presario CQ62 Notebook PC and HP G62 Notebook PC - Maintenan - Page 9
Digital Media Slot supporting SD, MMC, MS, X X cards MSPro, xD cards. Supports mini versions of SD, (select models only) MMC, X X HP G62 UMA X X X X X X X X X X X X X X X X X X X X X X X X HP G62 Discrete X X X X X X X X X X X X X X X X X X X X X X Maintenance and Service Guide 1-3 - HP G62-100 | Compaq Presario CQ62 Notebook PC and HP G62 Notebook PC - Maintenan - Page 10
. To view or change the pointing device preferences: 1. Select Start > Devices and Printers. 2. Right-click the device representing the computer. 3. Select Mouse settings. Maintenance and Service Guide 2-1 - HP G62-100 | Compaq Presario CQ62 Notebook PC and HP G62 Notebook PC - Maintenan - Page 11
integrated wireless device, such as a wireless local area network (WLAN) device and/or a Bluetooth device, is on. Amber-No wireless devices are detected. 2-2 Maintenance and Service Guide - HP G62-100 | Compaq Presario CQ62 Notebook PC and HP G62 Notebook PC - Maintenan - Page 12
power settings, select Start > Control Panel > System and Security > Power Options. *This table describes factory settings. For information about changing factory settings, see the user guides located in Help and Support. Maintenance and Service Guide 2-3 - HP G62-100 | Compaq Presario CQ62 Notebook PC and HP G62 Notebook PC - Maintenan - Page 13
the esc key. Displays the Windows Start menu. Displays a shortcut menu for items where the cursor is positioned. Executes frequently-used system actions. 2-4 Maintenance and Service Guide - HP G62-100 | Compaq Presario CQ62 Notebook PC and HP G62 Notebook PC - Maintenan - Page 14
Vent 3 HDMI port (select models only) 4 RJ-45 (network jack 8 Digital media slot (select models only) 9 Drive light Function Connects an component. ✎ Depending on your computer model, the computer might include an HDMI headset, or television audio. Support the following optional digital card - HP G62-100 | Compaq Presario CQ62 Notebook PC and HP G62 Notebook PC - Maintenan - Page 15
Item Component 1 Optical drive light 2 USB port 3 RJ-11 (modem) jack (select models only) 4 AC adapter light 5 Power connector 6 Security cable slot Function Flashing-The optical drive might not prevent the computer from being mishandled or stolen. 2-6 Maintenance and Service Guide - HP G62-100 | Compaq Presario CQ62 Notebook PC and HP G62 Notebook PC - Maintenan - Page 16
your country or region. If you replace the module and then receive a warning message, remove the module to restore computer functionality, and then contact technical support through Help and Support. Holds the hard drive. Maintenance and Service Guide 2-7 - HP G62-100 | Compaq Presario CQ62 Notebook PC and HP G62 Notebook PC - Maintenan - Page 17
component identification Display components Item Component 1 Internal microphone 2 Webcam (select models only) 3 Webcam light (select models only) Description Records sound Records audio and video and captures still photographs On-The webcam is in use. 2-8 Maintenance and Service Guide - HP G62-100 | Compaq Presario CQ62 Notebook PC and HP G62 Notebook PC - Maintenan - Page 18
Wireless antennas External component identification The computer model has at least 2 antennas that send and receive signals from 1 or more wireless devices. These Notices that applies to your country or region. These notices are located in Help and Support. Maintenance and Service Guide 2-9 - HP G62-100 | Compaq Presario CQ62 Notebook PC and HP G62 Notebook PC - Maintenan - Page 19
the computer when the computer is not connected to external power. *Batteries and power cords vary in appearance by region and country. 2-10 Maintenance and Service Guide - HP G62-100 | Compaq Presario CQ62 Notebook PC and HP G62 Notebook PC - Maintenan - Page 20
provides specific information about the product's hardware components. The part number helps a service technician to determine what components and parts are needed. The duration of the warranty period for the computer. An alphanumeric identifier used to locate documents, drivers, and support for - HP G62-100 | Compaq Presario CQ62 Notebook PC and HP G62 Notebook PC - Maintenan - Page 21
Illustrated parts catalog Computer major components 3-2 Maintenance and Service Guide - HP G62-100 | Compaq Presario CQ62 Notebook PC and HP G62 Notebook PC - Maintenan - Page 22
HP G62 biscotti computer models 595185-001 HP G62 biscotti computer models with webcam 595186-001 Presario CQ62 biscotti computer models 602170-001 Presario CQ62 biscotti computer models models 595206-001 Matte black computer models 595207-001 (Continued) Maintenance and Service Guide 3-3 - HP G62-100 | Compaq Presario CQ62 Notebook PC and HP G62 Notebook PC - Maintenan - Page 23
material) for use with: UMA systems Discrete systems Touchpad button board Modem module (select models only) All countries and regions except for Australia and New Zealand Australia and New Zealand RTC -001 597624-001 597623-001 597622-001 580101-001 (Continued) 3-4 Maintenance and Service Guide - HP G62-100 | Compaq Presario CQ62 Notebook PC and HP G62 Notebook PC - Maintenan - Page 24
Guatemala, Guam, Guinea, Guinea-Bissau, Guyana, Haiti, Honduras, Hong Kong, Hungary, Iceland, India, Ireland, Israel, Italy, the Ivory Coast, Jamaica, Jordan, Kazakhstan, Kenya, Kiribati, Kyrgyzstan Rico, the U.S. Virgin Islands, and the United States (Continued) Maintenance and Service Guide 3-5 - HP G62-100 | Compaq Presario CQ62 Notebook PC and HP G62 Notebook PC - Maintenan - Page 25
, Iceland, India, Ireland, models 595209-001 With card reader for matte black computer models 595210-001 Without card reader for matte black computer models 595211-001 With HDMI card reader without a modem for biscotti computer models 608546-001 (Continued) 3-6 Maintenance and Service Guide - HP G62-100 | Compaq Presario CQ62 Notebook PC and HP G62 Notebook PC - Maintenan - Page 26
computer models Rubber Kit (not illustrated, includes four rubber feet) Plastics Kit (see "Plastics Kit" on page 10 for spare part component information) Hard drive cover Memory module cover Illustrated parts catalog Spare part number 608547-001 600849-001 595200-001 Maintenance and Service Guide - HP G62-100 | Compaq Presario CQ62 Notebook PC and HP G62 Notebook PC - Maintenan - Page 27
Illustrated parts catalog Display assembly components 3-8 Maintenance and Service Guide - HP G62-100 | Compaq Presario CQ62 Notebook PC and HP G62 Notebook PC - Maintenan - Page 28
Display enclosure (includes logo) for use with: HP G62 biscotti computer models Presario CQ62 biscotti computer models Presario CQ62 matte black computer models Display hinge covers Display Rubber Kit (not -001 595194-001 600650-001 595198-001 595197-001 Maintenance and Service Guide 3-9 - HP G62-100 | Compaq Presario CQ62 Notebook PC and HP G62 Notebook PC - Maintenan - Page 29
Illustrated parts catalog Plastics Kit Item Description Plastics Kit: 1 Hard drive cover 2 Wireless module compartment cover Spare part number 595200-001 3-10 Maintenance and Service Guide - HP G62-100 | Compaq Presario CQ62 Notebook PC and HP G62 Notebook PC - Maintenan - Page 30
computer models Blu-ray ROM with LightScribe DVD±R/RW SuperMulti Double-Layer Drive for use with: Biscotti computer models Matte black computer models Spare part number 599056-001 599055-001 599054-001 599053-001 599057-001 599062-001 600651-001 599063-001 600652-001 Maintenance and Service Guide - HP G62-100 | Compaq Presario CQ62 Notebook PC and HP G62 Notebook PC - Maintenan - Page 31
cable USB cable Power cord (for use with both HP G62 and Presario CQ 62 computer models) for use in: Argentina Australia Brazil Denmark Europe India Israel Italy Japan Korea North America the People's Republic of -AR1 490371-111 490371-AB1 490371-031 595202-001 3-12 Maintenance and Service Guide - HP G62-100 | Compaq Presario CQ62 Notebook PC and HP G62 Notebook PC - Maintenan - Page 32
cord for use in Israel with both HP G62 and Presario CQ62 computer models 490371-D01 Power cord for use in Argentina with both HP G62 and Presario CQ62 computer models 490371-D61 Power cord for use in India with both HP G62 and Presario CQ62 computer models 510100-001 56K V.92 data/fax modem - HP G62-100 | Compaq Presario CQ62 Notebook PC and HP G62 Notebook PC - Maintenan - Page 33
, Guadeloupe, Guatemala, Guinea, Guinea-Bissau, Guyana, Haiti, Honduras, Hong Kong, Hungary, Iceland, India, Ireland, Israel, Italy, the Ivory Coast, Jamaica, Jordan, Kazakhstan, Kenya, Kiribati, Kyrgyzstan, , 2.66 GHz, SC turbo up to 3.33 GHz) (Continued) 3-14 Maintenance and Service Guide - HP G62-100 | Compaq Presario CQ62 Notebook PC and HP G62 Notebook PC - Maintenan - Page 34
Kong, Hungary, Iceland, India, Ireland, Israel, Italy, HP G62 with webcam and microphone modules 595194-001 Display enclosure for use with Presario CQ62 matte black computer models 595195-001 Display hinge kit (includes left and right display hinges) (Continued) Maintenance and Service Guide - HP G62-100 | Compaq Presario CQ62 Notebook PC and HP G62 Notebook PC - Maintenan - Page 35
black computer models 595208-001 Base enclosure with card reader for biscotti computer models 595209-001 Base enclosure without card reader for biscotti computer models 595210-001 Base enclosure with card reader for matte black computer models (Continued) 3-16 Maintenance and Service Guide - HP G62-100 | Compaq Presario CQ62 Notebook PC and HP G62 Notebook PC - Maintenan - Page 36
602744-001 Speaker assembly (includes cable) 602745-001 RTC battery 608546-001 Base enclosure with HDMI card reader without a modem for biscotti computer models 608547-001 Base enclosure with HDMI card reader without a modem for matte black computer models Maintenance and Service Guide 3-17 - HP G62-100 | Compaq Presario CQ62 Notebook PC and HP G62 Notebook PC - Maintenan - Page 37
and P1 screwdrivers Service considerations Before disassembly or assembly procedures, review and adhere to all service considerations. ✎ at the points designated in the maintenance instructions. Cables and connectors Ä CAUTION: When servicing the computer, be sure that cables and Service Guide 4-1 - HP G62-100 | Compaq Presario CQ62 Notebook PC and HP G62 Notebook PC - Maintenan - Page 38
touching pins, leads, and circuitry. Handle electronic components as little as possible. ■ If you remove a component, place it in an electrostatic-safe container. 4-2 Maintenance and Service Guide - HP G62-100 | Compaq Presario CQ62 Notebook PC and HP G62 Notebook PC - Maintenan - Page 39
properly grounded work surface and use properly grounded tools and equipment. ■ Use conductive field service tools, such as cutters, screwdrivers, and vacuums. ■ When fixtures must directly contact before inserting or removing connectors or test equipment. Maintenance and Service Guide 4-3 - HP G62-100 | Compaq Presario CQ62 Notebook PC and HP G62 Notebook PC - Maintenan - Page 40
resistance ■ Static-dissipative tables or floor mats with hard ties to the ground ■ Field service kits ■ Static awareness labels ■ Material-handling packages ■ Nonconductive plastic bags, tubes, or mats Floor mats Voltage protection level 1,500 V 7,500 V 5,000 V 4-4 Maintenance and Service Guide - HP G62-100 | Compaq Presario CQ62 Notebook PC and HP G62 Notebook PC - Maintenan - Page 41
provides specific information about the product's hardware components. The part number helps a service technician to determine what components and parts are needed. The duration of the warranty period for the computer. An alphanumeric identifier used to locate documents, drivers, and support for - HP G62-100 | Compaq Presario CQ62 Notebook PC and HP G62 Notebook PC - Maintenan - Page 42
Removal and replacement procedures Computer feet The computer feet are adhesive-backed rubber pads. The feet are included in the Rubber Kit, spare part number 595198-001. There are 4 rubber feet that attach to the base enclosure in the locations illustrated below. 4-6 Maintenance and Service Guide - HP G62-100 | Compaq Presario CQ62 Notebook PC and HP G62 Notebook PC - Maintenan - Page 43
battery bay and pivot the front edge downward until the battery is seated. The battery release latch automatically locks the battery into place. Maintenance and Service Guide 4-7 - HP G62-100 | Compaq Presario CQ62 Notebook PC and HP G62 Notebook PC - Maintenan - Page 44
and to the left 3, and remove the cover. The hard drive cover is included in the Plastics Kit, spare part number 595200-001. 4-8 Maintenance and Service Guide - HP G62-100 | Compaq Presario CQ62 Notebook PC and HP G62 Notebook PC - Maintenan - Page 45
2 and pull the bracket straight up to remove it from the hard drive. Reverse this procedure to reassemble and install the hard drive. Maintenance and Service Guide 4-9 - HP G62-100 | Compaq Presario CQ62 Notebook PC and HP G62 Notebook PC - Maintenan - Page 46
2, lift it up 3, and remove the cover. The memory module cover is included in the Plastics Kit, spare part number 595200-001. 4-10 Maintenance and Service Guide - HP G62-100 | Compaq Presario CQ62 Notebook PC and HP G62 Notebook PC - Maintenan - Page 47
angle. Memory modules are designed with a notch 3 to prevent incorrect insertion into the memory module slot. Reverse this procedure to install a memory module. Maintenance and Service Guide 4-11 - HP G62-100 | Compaq Presario CQ62 Notebook PC and HP G62 Notebook PC - Maintenan - Page 48
AC adapter from the computer. 4. Remove the battery (see "Battery" on page 4-7). 5. Remove the memory module (see "Memory module" on page 4-10). 4-12 Maintenance and Service Guide - HP G62-100 | Compaq Presario CQ62 Notebook PC and HP G62 Notebook PC - Maintenan - Page 49
message, remove the module to restore computer functionality, and then contact technical support through Help and Support. 1. Disconnect the main antenna cable 1 and the auxiliary antenna cable 2 insertion. Reverse this procedure to install the wireless module. Maintenance and Service Guide 4-13 - HP G62-100 | Compaq Presario CQ62 Notebook PC and HP G62 Notebook PC - Maintenan - Page 50
with: Biscotti computer models Matte black computer models Blu-ray ROM with LightScribe use with: Biscotti computer models Matte black computer models Spare part number 599062-001 side toward you. 2. Innsert a thin tool, such as a screw driver 1, into the release access slot in the hard drive bay. (The - HP G62-100 | Compaq Presario CQ62 Notebook PC and HP G62 Notebook PC - Maintenan - Page 51
the optical drive bracket to the optical drive. 6. Remove the optical drive bracket 2. Reverse this procedure to reassemble and install an optical drive. Maintenance and Service Guide 4-15 - HP G62-100 | Compaq Presario CQ62 Notebook PC and HP G62 Notebook PC - Maintenan - Page 52
page 4-10). 7. Remove the wireless module (see "Wireless module" on page 4-12). 8. Remove the optical drive (see "Optical drive" on page 4-14). 4-16 Maintenance and Service Guide - HP G62-100 | Compaq Presario CQ62 Notebook PC and HP G62 Notebook PC - Maintenan - Page 53
of the keyboard using a thin flat-bladed screwdriver. 6. Lift the rear edge of the keyboard 3, and set the keyboard back towards the display 4. Maintenance and Service Guide 4-17 - HP G62-100 | Compaq Presario CQ62 Notebook PC and HP G62 Notebook PC - Maintenan - Page 54
is attached, and then disconnect the keyboard cable 2 from the system board. 8. Remove the keyboard. Reverse this procedure to install the keyboard. 4-18 Maintenance and Service Guide - HP G62-100 | Compaq Presario CQ62 Notebook PC and HP G62 Notebook PC - Maintenan - Page 55
Top cover Removal and replacement procedures Description For use with biscotti computer models For use with matte black computer models Spare part number 595206-001 595207-001 Before removing the top front toward you. 4. Open the computer as far as possible. Maintenance and Service Guide 4-19 - HP G62-100 | Compaq Presario CQ62 Notebook PC and HP G62 Notebook PC - Maintenan - Page 56
Removal and replacement procedures 5. Remove the Phillips PM2.5×6.0 screw that secures the switch cover to the computer. 6. Release the power button ZIF connector 1, speaker cable 2, touchpad ZIF connector 3, and touchpad button ZIF connector 4. 4-20 Maintenance and Service Guide - HP G62-100 | Compaq Presario CQ62 Notebook PC and HP G62 Notebook PC - Maintenan - Page 57
is glued to the top cover and is included with the top cover spare part. Reverse this procedure to install the top cover. Maintenance and Service Guide 4-21 - HP G62-100 | Compaq Presario CQ62 Notebook PC and HP G62 Notebook PC - Maintenan - Page 58
board to the top cover. 2. Lift up and remove the power button board 2. Reverse this procedure to install the power button board. 4-22 Maintenance and Service Guide - HP G62-100 | Compaq Presario CQ62 Notebook PC and HP G62 Notebook PC - Maintenan - Page 59
button board to the top cover. 2. Lift up and remove the touchpad button board 2. Reverse this procedure to install the touchpad button board. Maintenance and Service Guide 4-23 - HP G62-100 | Compaq Presario CQ62 Notebook PC and HP G62 Notebook PC - Maintenan - Page 60
1 that secure the speaker assembly to the top cover. 2. Lift up and remove the speakers 2. Reverse this procedure to install the speakers. 4-24 Maintenance and Service Guide - HP G62-100 | Compaq Presario CQ62 Notebook PC and HP G62 Notebook PC - Maintenan - Page 61
HP G62 computer biscotti computer models HP G62 computer biscotti computer models with webcam Presario CQ62 biscotti computer models Presario CQ62 biscotti computer models with webcam Presario CQ62 matte black computer models Presario CQ62 matte black computer models and Service Guide 4-25 - HP G62-100 | Compaq Presario CQ62 Notebook PC and HP G62 Notebook PC - Maintenan - Page 62
hinge 4. 3. Disconnect the webcam cable 5 from the system board and release it from the clips that attach it to the system board. 4-26 Maintenance and Service Guide - HP G62-100 | Compaq Presario CQ62 Notebook PC and HP G62 Notebook PC - Maintenan - Page 63
display assembly when removing the following screws. Failure to support the display assembly can result in damage to the display assembly and other computer components. 4. panel 2 straight up to remove it. Reverse this procedure to install the display assembly. Maintenance and Service Guide 4-27 - HP G62-100 | Compaq Presario CQ62 Notebook PC and HP G62 Notebook PC - Maintenan - Page 64
are included in the Display Rubber Kit, spare part number 595198-001. 2 Two Phillips PM2.5×7.0 screws on the display bezel bottom edge. 4-28 Maintenance and Service Guide - HP G62-100 | Compaq Presario CQ62 Notebook PC and HP G62 Notebook PC - Maintenan - Page 65
bezel 3. Reverse this procedure to install the display bezel. 9. To replace the webcam module (select models only), lift the webcam module as far from the display enclosure as the webcam module cable allows 001. Reverse this procedure to install the webcam module. Maintenance and Service Guide 4-29 - HP G62-100 | Compaq Presario CQ62 Notebook PC and HP G62 Notebook PC - Maintenan - Page 66
panel to the display enclosure. 14. Remove the display panel 2 from the display enclosure. Reverse this procedure to install the display panel. 4-30 Maintenance and Service Guide - HP G62-100 | Compaq Presario CQ62 Notebook PC and HP G62 Notebook PC - Maintenan - Page 67
is available with the LCD cable kit using spare part number 595196-001. Reverse this procedure to install the display wireless antenna transceivers. Maintenance and Service Guide 4-31 - HP G62-100 | Compaq Presario CQ62 Notebook PC and HP G62 Notebook PC - Maintenan - Page 68
. The USB cable is available with the cable kit using spare part number 595201-001 Reverse this procedure to install a USB board. 4-32 Maintenance and Service Guide - HP G62-100 | Compaq Presario CQ62 Notebook PC and HP G62 Notebook PC - Maintenan - Page 69
. 2. Remove the power connector cable by lifting it straight up from the base enclosure 2. Reverse this procedure to install the power connector cable. Maintenance and Service Guide 4-33 - HP G62-100 | Compaq Presario CQ62 Notebook PC and HP G62 Notebook PC - Maintenan - Page 70
module: 1. Disconnect the Bluetooth module cable 1 from the system board. 2. Remove the Bluetooth module 2. Reverse this procedure to install the Bluetooth module. 4-34 Maintenance and Service Guide - HP G62-100 | Compaq Presario CQ62 Notebook PC and HP G62 Notebook PC - Maintenan - Page 71
.0×3.0 screws 1 that secure the modem to the system board. 2. Lift up the modem from the computer 2. Reverse this procedure to install the modem. Maintenance and Service Guide 4-35 - HP G62-100 | Compaq Presario CQ62 Notebook PC and HP G62 Notebook PC - Maintenan - Page 72
procedures System board ✎ The system board spare part kit includes UMA or discrete graphics subsystem memory and replacement thermal material. Description HM55 Discrete system board HM55 UMA sink assembly" on page 4-39) ■ Processor (see "Processor" on page 4-45) 4-36 Maintenance and Service Guide - HP G62-100 | Compaq Presario CQ62 Notebook PC and HP G62 Notebook PC - Maintenan - Page 73
. 8. Lift the system board 3, and pull it away from the base enclosure 4 at an angle. Reverse this procedure to install the system board. Maintenance and Service Guide 4-37 - HP G62-100 | Compaq Presario CQ62 Notebook PC and HP G62 Notebook PC - Maintenan - Page 74
secures the battery to the system board. 2. Lift the battery 2 out of the computer. Reverse this procedure to install the RTC battery. 4-38 Maintenance and Service Guide - HP G62-100 | Compaq Presario CQ62 Notebook PC and HP G62 Notebook PC - Maintenan - Page 75
/heat sink assembly (includes replacement thermal material) for use only with computer models with discrete graphics subsystem memory Spare part number 595832-001 595833-001 Before removing the fan/ 14. Remove the sytem board (see "System board" on page 4-36). Maintenance and Service Guide 4-39 - HP G62-100 | Compaq Presario CQ62 Notebook PC and HP G62 Notebook PC - Maintenan - Page 76
. Likewise, tighten the screws in the same sequence when installing the fan/heat sink assembly. ✎ Steps 1 through 4 apply only to computer models equipped with graphics subsystems having UMA memory. 1. Turn the system board right-side up, with the front toward you. 2. Disconnect the fan cable from - HP G62-100 | Compaq Presario CQ62 Notebook PC and HP G62 Notebook PC - Maintenan - Page 77
Removal and replacement procedures 3. Loosen the four Phillips spring-loaded captive screws 1 that secure the fan/heat sink assembly. 4. Remove the fan/heat sink assembly 2 by lifting it straight up. Maintenance and Service Guide 4-41 - HP G62-100 | Compaq Presario CQ62 Notebook PC and HP G62 Notebook PC - Maintenan - Page 78
Removal and replacement procedures ✎ Steps 5 through 8 apply only to computer models equipped with graphics subsystems having discrete memory. 5. Turn the system board right-side up, with the front up. Reverse this procedure to install the fan/heat sink assembly. 4-42 Maintenance and Service Guide - HP G62-100 | Compaq Presario CQ62 Notebook PC and HP G62 Notebook PC - Maintenan - Page 79
illustration shows the replacement thermal material locations for computer models graphics subsystems having UMA memory ✎ The thermal material is located on the section of the fan/heat sink assembly 1 that services the processor 2. Replacement thermal grease and pads are included in spare parts - HP G62-100 | Compaq Presario CQ62 Notebook PC and HP G62 Notebook PC - Maintenan - Page 80
models equipped with graphics subsystems services the Northbridge chip 4. Replacement thermal grease and pads are included with all system board, fan/heat sink assembly, and processor spare part kits. Reverse this procedure to install the fan/heat sink assembly. 4-44 Maintenance and Service Guide - HP G62-100 | Compaq Presario CQ62 Notebook PC and HP G62 Notebook PC - Maintenan - Page 81
sytem board (see "System board" on page 4-36). 15. Remove the fan/heat sink assembly (see "Fan/heat sink assembly" on page 4-39). Maintenance and Service Guide 4-45 - HP G62-100 | Compaq Presario CQ62 Notebook PC and HP G62 Notebook PC - Maintenan - Page 82
triangle on the processor 3 must be aligned with the triangle embossed on the processor slot 4. Reverse this procedure to install the processor. 4-46 Maintenance and Service Guide - HP G62-100 | Compaq Presario CQ62 Notebook PC and HP G62 Notebook PC - Maintenan - Page 83
4-19). 13. Remove the display assembly (see "Display assembly" on page 4-25). 14. Remove the sytem board (see "System board" on page 4-36). Maintenance and Service Guide 4-47 - HP G62-100 | Compaq Presario CQ62 Notebook PC and HP G62 Notebook PC - Maintenan - Page 84
Removal and replacement procedures Remove the RJ-11 connector 1. Remove the cable from the clips 1, and then lift the connector straight up 2 and out of the computer. Reverse this procedure to install the RJ-11 connector. 4-48 Maintenance and Service Guide - HP G62-100 | Compaq Presario CQ62 Notebook PC and HP G62 Notebook PC - Maintenan - Page 85
Setup Utility, use the arrow keys to select Exit > Exit Saving Changes, and then press the enter key. Changes go into effect immediately. Maintenance and Service Guide 5-1 - HP G62-100 | Compaq Presario CQ62 Notebook PC and HP G62 Notebook PC - Maintenan - Page 86
Utility Navigating and selecting in Setup Utility Because Setup Utility is not Windows based, it does not support the TouchPad. Navigation and selection are by keystroke. ■ To choose a menu or a menu are not changed when you restore the factory default settings. 5-2 Maintenance and Service Guide - HP G62-100 | Compaq Presario CQ62 Notebook PC and HP G62 Notebook PC - Maintenan - Page 87
items listed in this chapter might not be supported by the computer. Main menu Select System models only). Select Administrator password Power-On Password To do this Enter, change, or delete an administrator password. Enter, change, or delete a power-on password. Maintenance and Service Guide - HP G62-100 | Compaq Presario CQ62 Notebook PC and HP G62 Notebook PC - Maintenan - Page 88
Test To do this Run a comprehensive self-test on the hard drive. ✎ On models with two hard drives, this menu option is called the Primary Hard Disk Self Test. Run a comprehensive self-test on a secondary hard drive. Run a diagnostic test on the system memory. 5-4 Maintenance and Service Guide - HP G62-100 | Compaq Presario CQ62 Notebook PC and HP G62 Notebook PC - Maintenan - Page 89
6 Specifications Computer specifications Metric U.S. Dimensions Width 37.4 cm 14.7 in Depth 24.7 cm 9.7 in Height (front) 3.2 cm 1.3 in Height (rear thermal limits for plastic surfaces. The computer operates well within this range of temperatures. Maintenance and Service Guide 6-1 - HP G62-100 | Compaq Presario CQ62 Notebook PC and HP G62 Notebook PC - Maintenan - Page 90
39.6-cm (15.6-in) HD display specifications Dimensions Height Width Diagonal Number of colors Contrast ratio Brightness Pixel resolution Pitch Format Configuration 259 mm 1368 x 768 RGB vertical strip LED 80 x 25 5.3 w +/-45° horizontal, +15/-35 vertical typical 6-2 Maintenance and Service Guide - HP G62-100 | Compaq Presario CQ62 Notebook PC and HP G62 Notebook PC - Maintenan - Page 91
55°C (41°F to 131°F) *1 GB = 1 billion bytes when referring to hard drive storage capacity. Actual accessible capacity is less. Actual drive specifications might differ slightly. ✎ Certain restrictions and exclusions apply. Contact technical support for details. Maintenance and Service Guide 6-3 - HP G62-100 | Compaq Presario CQ62 Notebook PC and HP G62 Notebook PC - Maintenan - Page 92
and CD-RW SuperMulti Double-Layer Combo Drive with LightScribe specifications Applicable disc Access time Random Cache buffer Data transfer rate 24X CD-ROM 8X DVD 24X CD-R 16X CD-RW 8X ,800 KB/sec 5,400 KB/sec 10,800 KB/sec 5,400 KB/sec 2,700 KB/sec 6,750 KB/sec 6-4 Maintenance and Service Guide - HP G62-100 | Compaq Presario CQ62 Notebook PC and HP G62 Notebook PC - Maintenan - Page 93
Random Cache buffer Data transfer rate 2X BD-system memory 8X DVD 16X CD-R 16X CD-RW System DMA specifications Read: Write: BD-ROM, BD-ROM-DL, BD-R, BD-R-DL, BD-RE, BD-RE-DL, DVD 2,400 KB/sec Hardware DMA DMA4 System function Direct memory access controller Maintenance and Service Guide 6-5 - HP G62-100 | Compaq Presario CQ62 Notebook PC and HP G62 Notebook PC - Maintenan - Page 94
Driver Intel PCHM SATA AHCI Controller 4 Port Intel 5 Series/3400 Series Chipset Family USB Enhanced Host Controller 3B34 High Definition Audio Controller Microsoft ACPI-Compliant System Intel Graphics Media Accelerator HB System I/O address specifications ) 6-6 Maintenance and Service Guide - HP G62-100 | Compaq Presario CQ62 Notebook PC and HP G62 Notebook PC - Maintenan - Page 95
Maintenance and Service Guide Specifications System Series Chipset Family PCI Express Root Port 1 - 3B42 Standard 101/102-Key or Microsoft Natural PS/2 Keyboard with HP QLB Standard 101/102-Key or Microsoft Natural PS/2 Keyboard with HP Numeric data processor Intel Graphics Media Accelerator HD - HP G62-100 | Compaq Presario CQ62 Notebook PC and HP G62 Notebook PC - Maintenan - Page 96
Graphics Media Accelerator HD PCI bus Motherboard resources Intel 5 Series/3400 Series Chipset Family PCI Express Root Port 2- 3B44 Motherboard resources Motherboard resources Motherboard resources Motherboard resources Motherboard resources Motherboard resources (Continued) Maintenance and Service - HP G62-100 | Compaq Presario CQ62 Notebook PC and HP G62 Notebook PC - Maintenan - Page 97
resources High Definition Audio Controller Intel Graphics Media Accelerator HD Intel Graphics Media Accelerator HD Intel PCHM SATA AHCI Controller 4 Port Intel Management Engine Interface Intel 5 Series/3400 Series Chipset Family SMBus Controller - 3B30 Maintenance and Service Guide 6-9 - HP G62-100 | Compaq Presario CQ62 Notebook PC and HP G62 Notebook PC - Maintenan - Page 98
Tools provided by the operating system and HP Recovery Manager software are designed to help driver (Recovery Manager software feature). This feature helps you reinstall a program or driver works from a dedicated recovery partition (select models only) on the hard drive or from Service Guide 7-1 - HP G62-100 | Compaq Presario CQ62 Notebook PC and HP G62 Notebook PC - Maintenan - Page 99
the next step. 3. Click Recovery disc creation, and then click Next. 4. Follow the on-screen instructions. When to back up ■ On a regularly scheduled basis ✎ Set reminders to back up your information Open a word-processing document, and then select Edit > Paste. 7-2 Maintenance and Service Guide - HP G62-100 | Compaq Presario CQ62 Notebook PC and HP G62 Notebook PC - Maintenan - Page 100
A system restore point allows you to save and name a snapshot of your hard drive at a specific point in time. Recover back to that point if you want to reverse subsequent changes made to your . The System Restore window opens. 5. Follow the on-screen instructions. Maintenance and Service Guide 7-3 - HP G62-100 | Compaq Presario CQ62 Notebook PC and HP G62 Notebook PC - Maintenan - Page 101
in repair features, such as System Restore and driver roll-back capabilities. Try these features before using partition is present, an HP Recovery drive is listed in the Hard Disk Drives section of the window. On some models, you can perform a screen instructions. 7-4 Maintenance and Service Guide - HP G62-100 | Compaq Presario CQ62 Notebook PC and HP G62 Notebook PC - Maintenan - Page 102
Audio-in (microphone) 8 Connector pin assignments Pin 1 2 3 Audio-out (headphone) Signal Audio signal in Audio signal in Ground Pin Signal 1 Audio out, left channel 2 Audio out, right channel 3 Ground Maintenance and Service Guide 8-1 - HP G62-100 | Compaq Presario CQ62 Notebook PC and HP G62 Notebook PC - Maintenan - Page 103
analog 8 Ground analog 9 +5 VDC 10 Ground 11 Monitor detect 12 DDC 2B data 13 Horizontal sync 14 Vertical sync 15 DDC 2B clock 8-2 Maintenance and Service Guide - HP G62-100 | Compaq Presario CQ62 Notebook PC and HP G62 Notebook PC - Maintenan - Page 104
) data clockConsumer electronics control (CEC) Not connected Display data channel (DDC) clock Display data channel (DDC) data Ground +5V Power Hot plug detect Maintenance and Service Guide 8-3 - HP G62-100 | Compaq Presario CQ62 Notebook PC and HP G62 Notebook PC - Maintenan - Page 105
Connector pin assignments RJ-11 (modem) Pin 1 2 3 4 5 6 RJ-45 (network) Signal Unused Tip Ring Unused Unused Unused Pin Signal 1 Transmit + 2 Transmit - 3 Receive + 4 Unused 5 Unused 6 Receive - 7 Unused 8 Unused 8-4 Maintenance and Service Guide - HP G62-100 | Compaq Presario CQ62 Notebook PC and HP G62 Notebook PC - Maintenan - Page 106
Universal Serial Bus Pin Signal 1 +5 VDC 2 Data - 3 Data + 4 Ground Connector pin assignments Maintenance and Service Guide 8-5 - HP G62-100 | Compaq Presario CQ62 Notebook PC and HP G62 Notebook PC - Maintenan - Page 107
requirements The wide range input feature of the computer permits it to operate from any line voltage from 100 to 120 volts AC or from 220 to 240 volts AC. The 3-conductor power cord set included for mating with the appliance inlet on the back of the computer. Maintenance and Service Guide 9-1 - HP G62-100 | Compaq Presario CQ62 Notebook PC and HP G62 Notebook PC - Maintenan - Page 108
Power cord set requirements Requirements for specific countries and regions Country/region Accredited agency Applicable note number Australia EANSW 1 Austria OVE 1 Belgium CEBC 1 Canada for evaluation in the country or region where it will be used. 9-2 Maintenance and Service Guide - HP G62-100 | Compaq Presario CQ62 Notebook PC and HP G62 Notebook PC - Maintenan - Page 109
liquid crystal display (LCD) panel 2. ✎ The procedures provided in this chapter are general disassembly instructions. Specific details, such as screw sizes, quantities, and locations, and component shapes and sizes, can vary from one computer model to another. Maintenance and Service Guide 10-1 - HP G62-100 | Compaq Presario CQ62 Notebook PC and HP G62 Notebook PC - Maintenan - Page 110
the top and bottom inside edges 2 of the display bezel until the bezel disengages from the display assembly. 3. Remove the display bezel 3. 10-2 Maintenance and Service Guide - HP G62-100 | Compaq Presario CQ62 Notebook PC and HP G62 Notebook PC - Maintenan - Page 111
the display enclosure. 7. Turn the display panel assembly upside down. 8. Remove all screws that secure the display panel frame to the display panel. Maintenance and Service Guide 10-3 - HP G62-100 | Compaq Presario CQ62 Notebook PC and HP G62 Notebook PC - Maintenan - Page 112
backlight cover. 13. Turn the display panel right-side up. 14. Remove the backlight cables 1 from the clip 2 in the display panel. 10-4 Maintenance and Service Guide - HP G62-100 | Compaq Presario CQ62 Notebook PC and HP G62 Notebook PC - Maintenan - Page 113
and handling the backlight to avoid damaging this component and causing exposure to the mercury. 17. Remove the backlight from the backlight frame. Maintenance and Service Guide 10-5 - HP G62-100 | Compaq Presario CQ62 Notebook PC and HP G62 Notebook PC - Maintenan - Page 114
4 that secures the LCD panel to the display rear panel. 22. Remove the LCD panel. 23. Recycle the LCD panel and backlight. 10-6 Maintenance and Service Guide - HP G62-100 | Compaq Presario CQ62 Notebook PC and HP G62 Notebook PC - Maintenan - Page 115
11, 3-17, 4-14 removal 4-14 spare part number 1-2, 3-6, 3-11, 3-17, 4-14 specifications 6-4, 6-5 E electrostatic discharge 4-2 esc key 2-4 Ethernet, product description 1-2 external media cards, product description 1-3 external monitor port pin assignments 9-2 Maintenance and Service Guide Index-1 - HP G62-100 | Compaq Presario CQ62 Notebook PC and HP G62 Notebook PC - Maintenan - Page 116
product description 1-2 microphone jack pin assignments 9-1 model name 1-1 modem product description 1-2 removal 4-35 specifications 6-4, 6-5 P packaging guidelines 4-3 panel, product description 1-1 pin assignments audio-in 9-1 audio-out 9-1 HDMI 9-3 headphone 9-1 Maintenance and Service Guide - HP G62-100 | Compaq Presario CQ62 Notebook PC and HP G62 Notebook PC - Maintenan - Page 117
1-3 chipset 1-1 Ethernet 1-2 external media cards 1-3 graphics 1-1 hard drives 1-2 keyboard 1-3 memory module 1-1 Recovery Manager 8-4 Maintenance and Service Guide Index recovery partition 8-4 removal 4-24 spare part number 3-4, 4-24 specifications Blu-ray ROM with LightScribe DVD±RW SuperMulti - HP G62-100 | Compaq Presario CQ62 Notebook PC and HP G62 Notebook PC - Maintenan - Page 118
removal 4-13 wireless module product description 1-2 wireless module compartment cover illustration 3-10 spare part number 3-10 WLAN modules removal 4-13 workstation guidelines 4-3 Index-4 Maintenance and Service Guide
Compaq Presario CQ62 Notebook PC
HP G62 Notebook PC
Maintenance and Service Guide
Document Part Number: 602633-001
January 2010
This guide is a troubleshooting reference used for maintaining and servicing the computer. It provides
comprehensive information on identifying computer features, components, and spare parts; and performing
computer disassembly procedures.