HP G62-140US Compaq Presario CQ62 Notebook PC and HP G62 Notebook PC - Mainten
HP G62-140US Manual
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- HP G62-140US | Compaq Presario CQ62 Notebook PC and HP G62 Notebook PC - Mainten - Page 1
Compaq Presario CQ62 Notebook PC HP G62 Notebook PC Maintenance and Service Guide Document Part Number: 602633-001 January 2010 This guide is a troubleshooting reference used for maintaining and servicing the computer. It provides comprehensive information on identifying computer features, - HP G62-140US | Compaq Presario CQ62 Notebook PC and HP G62 Notebook PC - Mainten - Page 2
- HP G62-140US | Compaq Presario CQ62 Notebook PC and HP G62 Notebook PC - Mainten - Page 3
to change without notice. The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors - HP G62-140US | Compaq Presario CQ62 Notebook PC and HP G62 Notebook PC - Mainten - Page 4
Revision History Revision A Publication Date October 2010 Description ■ Chapter 1 - added new descriptions for the following components: ❏ Hard drive ❏ Memory module ❏ Processor ❏ WLAN module ■ Chapter 3 and Chapter 4 -added new spare part numbers and descriptions for the following components: ❏ - HP G62-140US | Compaq Presario CQ62 Notebook PC and HP G62 Notebook PC - Mainten - Page 5
Safety warning notice Å WARNING: To reduce the possibility of heat-related injuries or of overheating the computer, do not place the computer directly on your lap or obstruct the computer air vents. Use the computer only on a hard, flat surface. Do not allow another hard surface, such as an - HP G62-140US | Compaq Presario CQ62 Notebook PC and HP G62 Notebook PC - Mainten - Page 6
- HP G62-140US | Compaq Presario CQ62 Notebook PC and HP G62 Notebook PC - Mainten - Page 7
guidelines 4-2 Component replacement procedures 4-5 Service tag 4-5 Computer feet 4-6 Battery 4-7 Hard drive 4-8 Memory module 4-10 Wireless module 4-12 Optical drive 4-14 Keyboard 4-17 Top cover 4-20 Power button board 4-23 Touchpad button board 4-24 Maintenance and Service Guide iv - HP G62-140US | Compaq Presario CQ62 Notebook PC and HP G62 Notebook PC - Mainten - Page 8
points 8-3 Performing a recovery 8-4 Recovering from the recovery discs 8-4 Recovering from the dedicated recovery partition (select models only 8-4 8 Connector pin assignments Audio-in (microphone 9-1 Audio-out (headphone 9-1 External monitor 9-2 HDMI 9-3 v Maintenance and Service Guide - HP G62-140US | Compaq Presario CQ62 Notebook PC and HP G62 Notebook PC - Mainten - Page 9
Contents RJ-11 (modem 9-4 RJ-45 (network 9-4 Universal Serial Bus 9-5 9 Power cord set requirements Requirements for all countries and regions 10-1 Requirements for specific countries and regions 10-2 10 Recycling Battery 11-1 Display 11-1 Maintenance and Service Guide vi - HP G62-140US | Compaq Presario CQ62 Notebook PC and HP G62 Notebook PC - Mainten - Page 10
Contents vii Maintenance and Service Guide - HP G62-140US | Compaq Presario CQ62 Notebook PC and HP G62 Notebook PC - Mainten - Page 11
system memory X X Supports the following configurations: ■ 4096 MB total system memory (2048 × 2) X X ■ 3072 MB total system memory (2048 × 1 + X X 1024 × 1) HP G62 UMA X X X X X X X X X X X X X X X X X HP G62 Discrete X X X X X X X X X X X X X X X X Maintenance and Service Guide 1-1 - HP G62-140US | Compaq Presario CQ62 Notebook PC and HP G62 Notebook PC - Mainten - Page 12
■ 1024 MB total system memory (1024 × 1) X X Hard drives Supports all 9.5-mm, 6.35-cm (2.50-in) SATA X X hard drives HP G62 UMA X X X X X X X X X X X X X X X X X X X X X X X X X X X X HP G62 Discrete X X X X X X X X X X X X X X X X X X X X X X X X X X X X 1-2 Maintenance and Service Guide - HP G62-140US | Compaq Presario CQ62 Notebook PC and HP G62 Notebook PC - Mainten - Page 13
parts: AC adapter X X Battery (system) X X Hard drive X X Memory module X X Optical drive X X Mini Card components X X HP G62 UMA X X X X X X X X X X X X X X X X X X X X X X X X X HP G62 Discrete X X X X X X X X X X X X X X X X X X X X X X X Maintenance and Service Guide 1-3 - HP G62-140US | Compaq Presario CQ62 Notebook PC and HP G62 Notebook PC - Mainten - Page 14
Product description 1-4 Maintenance and Service Guide - HP G62-140US | Compaq Presario CQ62 Notebook PC and HP G62 Notebook PC - Mainten - Page 15
. To view or change the pointing device preferences: 1. Select Start > Devices and Printers. 2. Right-click the device representing the computer. 3. Select Mouse settings. Maintenance and Service Guide 2-1 - HP G62-140US | Compaq Presario CQ62 Notebook PC and HP G62 Notebook PC - Mainten - Page 16
integrated wireless device, such as a wireless local area network (WLAN) device and/or a Bluetooth device, is on. Amber-No wireless devices are detected. 2-2 Maintenance and Service Guide - HP G62-140US | Compaq Presario CQ62 Notebook PC and HP G62 Notebook PC - Mainten - Page 17
power settings, select Start > Control Panel > System and Security > Power Options. *This table describes factory settings. For information about changing factory settings, see the user guides located in Help and Support. Maintenance and Service Guide 2-3 - HP G62-140US | Compaq Presario CQ62 Notebook PC and HP G62 Notebook PC - Mainten - Page 18
the esc key. Displays the Windows Start menu. Displays a shortcut menu for items where the cursor is positioned. Executes frequently-used system actions. 2-4 Maintenance and Service Guide - HP G62-140US | Compaq Presario CQ62 Notebook PC and HP G62 Notebook PC - Mainten - Page 19
microphone, or monaural microphone. Produces sound when connected to optional powered stereo speakers, headphones, earbuds, a headset, or television audio. Support the following optional digital card formats: ■ Memort Stick (MS) ■ Memory Stick Pro (MSP) ■ MultiMediaCard (MMC) ■ Secure Digital (SD - HP G62-140US | Compaq Presario CQ62 Notebook PC and HP G62 Notebook PC - Mainten - Page 20
the computer. ✎ The security cable is designed to act as a deterrent, but it might not prevent the computer from being mishandled or stolen. 2-6 Maintenance and Service Guide - HP G62-140US | Compaq Presario CQ62 Notebook PC and HP G62 Notebook PC - Mainten - Page 21
your country or region. If you replace the module and then receive a warning message, remove the module to restore computer functionality, and then contact technical support through Help and Support. Holds the hard drive. Maintenance and Service Guide 2-7 - HP G62-140US | Compaq Presario CQ62 Notebook PC and HP G62 Notebook PC - Mainten - Page 22
only) 3 Webcam light (select models only) Description Records sound Records audio and video and captures still photographs On-The webcam is in use. 2-8 Maintenance and Service Guide - HP G62-140US | Compaq Presario CQ62 Notebook PC and HP G62 Notebook PC - Mainten - Page 23
notices, see the section of the Regulatory, Safety and Environmental Notices that applies to your country or region. These notices are located in Help and Support. Maintenance and Service Guide 2-9 - HP G62-140US | Compaq Presario CQ62 Notebook PC and HP G62 Notebook PC - Mainten - Page 24
the computer when the computer is not connected to external power. *Batteries and power cords vary in appearance by region and country. 2-10 Maintenance and Service Guide - HP G62-140US | Compaq Presario CQ62 Notebook PC and HP G62 Notebook PC - Mainten - Page 25
provides specific information about the product's hardware components. The part number helps a service technician to determine what components and parts are needed. The duration of the warranty period for the computer. An alphanumeric identifier used to locate documents, drivers, and support for - HP G62-140US | Compaq Presario CQ62 Notebook PC and HP G62 Notebook PC - Mainten - Page 26
Illustrated parts catalog Computer major components 3-2 Maintenance and Service Guide - HP G62-140US | Compaq Presario CQ62 Notebook PC and HP G62 Notebook PC - Mainten - Page 27
HP G62 imperial blue computer models (for model 1.2 only) 622562-001 HP G62 imperial blue computer models with webcam (for model 1.2 only) 622563-001 Power button board 595204-001 Keyboard (includes keyboard 595199-251 Saudi Arabia 595199-171 (Continued) Maintenance and Service Guide 3-3 - HP G62-140US | Compaq Presario CQ62 Notebook PC and HP G62 Notebook PC - Mainten - Page 28
595182-001 595183-001 595184-001 615577-001 615578-001 605139-001 605140-001 615579-001 615580-001 615581-001 615582-001 (Continued) 3-4 Maintenance and Service Guide - HP G62-140US | Compaq Presario CQ62 Notebook PC and HP G62 Notebook PC - Mainten - Page 29
) 625824-001 Intel Core i5-460M Processor (3M cache, 2.53 GHz, SC turbo up to 2.53 GHz) (for model 626039-001 1.2 only) (Continued) Maintenance and Service Guide 3-5 - HP G62-140US | Compaq Presario CQ62 Notebook PC and HP G62 Notebook PC - Mainten - Page 30
Tobago, Tunisia, Turkey, Turkmenistan, Tuvalu, Uganda, United Arab Emirates ,United Kingdom, Uruguay, Uzbekistan, Vanuatu, Venezuela, Vietnam, Yemen, Zambia, and Zimbabwe 580101-002 (Continued) 3-6 Maintenance and Service Guide - HP G62-140US | Compaq Presario CQ62 Notebook PC and HP G62 Notebook PC - Mainten - Page 31
, Venezuela, Vietnam, Yemen, Zaire, Zambia, and Zimbabwe (for models 1.0 and 1.1 only) 582562-002 Realtek RTL8191SE 802.11b/g/n 1x1 WiFi Adapter 593533-001 (Continued) Maintenance and Service Guide 3-7 - HP G62-140US | Compaq Presario CQ62 Notebook PC and HP G62 Notebook PC - Mainten - Page 32
-001 537921-001 602538-001 617019-001 617020-001 617021-001 617022-001 617023-001 615591-001 622568-001 600849-001 595200-001 3-8 Maintenance and Service Guide - HP G62-140US | Compaq Presario CQ62 Notebook PC and HP G62 Notebook PC - Mainten - Page 33
Display assembly components Illustrated parts catalog Maintenance and Service Guide 3-9 - HP G62-140US | Compaq Presario CQ62 Notebook PC and HP G62 Notebook PC - Mainten - Page 34
webcam and microphone modules Presario CQ62 with microphone module only HP G62 with webcam and microphone modules HP G62 with microphone module only HP G62 CCFL with webcam and microphone modules (for model 1.1 -001 622564-001 600650-001 595198-001 595197-001 3-10 Maintenance and Service Guide - HP G62-140US | Compaq Presario CQ62 Notebook PC and HP G62 Notebook PC - Mainten - Page 35
Plastics Kit Illustrated parts catalog Item Description Plastics Kit: 1 Hard drive cover 2 Wireless module compartment cover Spare part number 595200-001 Maintenance and Service Guide 3-11 - HP G62-140US | Compaq Presario CQ62 Notebook PC and HP G62 Notebook PC - Mainten - Page 36
599057-001 599062-001 600651-001 608112-001 615588-001 622565-001 599063-001 600652-001 608114-001 615589-001 622566-001 3-12 Maintenance and Service Guide - HP G62-140US | Compaq Presario CQ62 Notebook PC and HP G62 Notebook PC - Mainten - Page 37
cable RJ-11 cable TouchPad button board cable TouchPad cable USB cable Power cord (for use with both HP G62 and Presario CQ 62 computer models) for use in: Argentina Australia Brazil (for models 1.1 and 1.2 490371-111 490371-AB1 490371-201 490371-031 595202-001 Maintenance and Service Guide 3-13 - HP G62-140US | Compaq Presario CQ62 Notebook PC and HP G62 Notebook PC - Mainten - Page 38
Power cord for use in Thailand with both G62 and HP G62 and Presario CQ62 computer models 490371-202 Power cord for use in Brazil with both G62 and HP G62 and Presario CQ62 computer models (for models 1.1 United States, and the US Virgin Islands (Continued) 3-14 Maintenance and Service Guide - HP G62-140US | Compaq Presario CQ62 Notebook PC and HP G62 Notebook PC - Mainten - Page 39
Penryn T4500 Processor (3M cache, 2.3 GHz) (for model 1.1 only) 592399-001 Intel Penryn T3300 Processor (3M cache, 2.0 GHz) (for models 1.1 and 1.2 only) (Continued) Maintenance and Service Guide 3-15 - HP G62-140US | Compaq Presario CQ62 Notebook PC and HP G62 Notebook PC - Mainten - Page 40
models 595192-001 Display bezel for use with HP G62 with microphone module only 595193-001 Display bezel for use with HP G62 with webcam and microphone modules 595194-001 Display enclosure for use with Presario CQ62 matte black computer models (Continued) 3-16 Maintenance and Service Guide - HP G62-140US | Compaq Presario CQ62 Notebook PC and HP G62 Notebook PC - Mainten - Page 41
keyboard cable) 595199-121 Keyboard for use in Canada (includes keyboard cable) 595199-131 Keyboard for use in Portugal (includes keyboard cable) 595199-141 Keyboard for use in Turkey (includes keyboard cable) 595199-161 Keyboard models (Continued) Maintenance and Service Guide 3-17 - HP G62-140US | Compaq Presario CQ62 Notebook PC and HP G62 Notebook PC - Mainten - Page 42
) 605139-001 GL40 UMA system board (for models 1.1 and 1.2 only) 605140-001 HD5470/512 MB discrete system board (for model 1.2 only) (Continued) 3-18 Maintenance and Service Guide - HP G62-140US | Compaq Presario CQ62 Notebook PC and HP G62 Notebook PC - Mainten - Page 43
1.1 and 1.2 only) 608109-001 39.6-cm (15.6-in) HD, light-emitting diode display assembly for HP G62 matte black computer models (for model 1.1 only) 608110-001 39.6-cm (15.6-in) HD, light- 001 GL40 DDR2 UMA system board (for model 1.1 only) (Continued) Maintenance and Service Guide 3-19 - HP G62-140US | Compaq Presario CQ62 Notebook PC and HP G62 Notebook PC - Mainten - Page 44
6250 (for model 1.2 only) 622562-001 39.6-cm (15.6-in) HD, light-emitting diode display assembly for HP G62 imperial blue computer models (for model 1.2 only) 622563-001 39.6-cm (15.6-in) HD, light-emitting diode -001 Thermal pad kit for South Bridge chipset 3-20 Maintenance and Service Guide - HP G62-140US | Compaq Presario CQ62 Notebook PC and HP G62 Notebook PC - Mainten - Page 45
and P1 screwdrivers Service considerations Before disassembly or assembly procedures, review and adhere to all service considerations. ✎ at the points designated in the maintenance instructions. Cables and connectors Ä CAUTION: When servicing the computer, be sure that cables and Service Guide 4-1 - HP G62-140US | Compaq Presario CQ62 Notebook PC and HP G62 Notebook PC - Mainten - Page 46
touching pins, leads, and circuitry. Handle electronic components as little as possible. ■ If you remove a component, place it in an electrostatic-safe container. 4-2 Maintenance and Service Guide - HP G62-140US | Compaq Presario CQ62 Notebook PC and HP G62 Notebook PC - Mainten - Page 47
properly grounded work surface and use properly grounded tools and equipment. ■ Use conductive field service tools, such as cutters, screwdrivers, and vacuums. ■ When fixtures must directly contact before inserting or removing connectors or test equipment. Maintenance and Service Guide 4-3 - HP G62-140US | Compaq Presario CQ62 Notebook PC and HP G62 Notebook PC - Mainten - Page 48
resistance ■ Static-dissipative tables or floor mats with hard ties to the ground ■ Field service kits ■ Static awareness labels ■ Material-handling packages ■ Nonconductive plastic bags, tubes, or mats Floor mats Voltage protection level 1,500 V 7,500 V 5,000 V 4-4 Maintenance and Service Guide - HP G62-140US | Compaq Presario CQ62 Notebook PC and HP G62 Notebook PC - Mainten - Page 49
provides specific information about the product's hardware components. The part number helps a service technician to determine what components and parts are needed. The duration of the warranty period for the computer. An alphanumeric identifier used to locate documents, drivers, and support for - HP G62-140US | Compaq Presario CQ62 Notebook PC and HP G62 Notebook PC - Mainten - Page 50
Removal and replacement procedures Computer feet The computer feet are adhesive-backed rubber pads. The feet are included in the Rubber Kit, spare part number 595198-001. There are 4 rubber feet that attach to the base enclosure in the locations illustrated below. 4-6 Maintenance and Service Guide - HP G62-140US | Compaq Presario CQ62 Notebook PC and HP G62 Notebook PC - Mainten - Page 51
battery bay and pivot the front edge downward until the battery is seated. The battery release latch automatically locks the battery into place. Maintenance and Service Guide 4-7 - HP G62-140US | Compaq Presario CQ62 Notebook PC and HP G62 Notebook PC - Mainten - Page 52
and to the left 3, and remove the cover. The hard drive cover is included in the Plastics Kit, spare part number 595200-001. 4-8 Maintenance and Service Guide - HP G62-140US | Compaq Presario CQ62 Notebook PC and HP G62 Notebook PC - Mainten - Page 53
2 and pull the bracket straight up to remove it from the hard drive. Reverse this procedure to reassemble and install the hard drive. Maintenance and Service Guide 4-9 - HP G62-140US | Compaq Presario CQ62 Notebook PC and HP G62 Notebook PC - Mainten - Page 54
2, lift it up 3, and remove the cover. The memory module cover is included in the Plastics Kit, spare part number 595200-001. 4-10 Maintenance and Service Guide - HP G62-140US | Compaq Presario CQ62 Notebook PC and HP G62 Notebook PC - Mainten - Page 55
angle. Memory modules are designed with a notch 3 to prevent incorrect insertion into the memory module slot. Reverse this procedure to install a memory module. Maintenance and Service Guide 4-11 - HP G62-140US | Compaq Presario CQ62 Notebook PC and HP G62 Notebook PC - Mainten - Page 56
AC adapter from the computer. 4. Remove the battery (see "Battery" on page 4-7). 5. Remove the memory module (see "Memory module" on page 4-10). 4-12 Maintenance and Service Guide - HP G62-140US | Compaq Presario CQ62 Notebook PC and HP G62 Notebook PC - Mainten - Page 57
message, remove the module to restore computer functionality, and then contact technical support through Help and Support. 1. Disconnect the main antenna cable 1 and the auxiliary antenna cable 2 insertion. Reverse this procedure to install the wireless module. Maintenance and Service Guide 4-13 - HP G62-140US | Compaq Presario CQ62 Notebook PC and HP G62 Notebook PC - Mainten - Page 58
(see "Hard drive" on page 4-8.) Remove the optical drive: 1. Position the computer with the left side toward you. 2. Innsert a thin tool, such as a screw driver 1, into the release access slot in the hard drive bay. (The disc tray is partially ejected from the optical drive.) 3. Grasp the bezel and - HP G62-140US | Compaq Presario CQ62 Notebook PC and HP G62 Notebook PC - Mainten - Page 59
Removal and replacement procedures Maintenance and Service Guide 4-15 - HP G62-140US | Compaq Presario CQ62 Notebook PC and HP G62 Notebook PC - Mainten - Page 60
optical drive bracket to the optical drive. 6. Remove the optical drive bracket 2. Reverse this procedure to reassemble and install an optical drive. 4-16 Maintenance and Service Guide - HP G62-140US | Compaq Presario CQ62 Notebook PC and HP G62 Notebook PC - Mainten - Page 61
251 595199-171 595199-071 595199-BG1 595199-AB1 595199-281 595199-141 595199-031 Before removing the keyboard: 1. Shut down the computer. If you are unsure whether the computer is off or in ). 8. Remove the optical drive (see "Optical drive" on page 4-14). Maintenance and Service Guide 4-17 - HP G62-140US | Compaq Presario CQ62 Notebook PC and HP G62 Notebook PC - Mainten - Page 62
the front toward you. 4. Open the computer as far as possible. 5. Release the tabs along the left 1 and right 2 edges of the keyboard using a thin flat-bladed screwdriver. 6. Lift the rear edge of the keyboard 3, and set the keyboard back towards the display 4. 4-18 Maintenance and Service Guide - HP G62-140US | Compaq Presario CQ62 Notebook PC and HP G62 Notebook PC - Mainten - Page 63
and replacement procedures 7. Release the zero insertion force (ZIF) connector 1 to which the keyboard cable is attached, and then disconnect the keyboard cable 2 from the system board. 8. Remove the keyboard. Reverse this procedure to install the keyboard. Maintenance and Service Guide 4-19 - HP G62-140US | Compaq Presario CQ62 Notebook PC and HP G62 Notebook PC - Mainten - Page 64
on page 4-12). 8. Remove the optical drive (see "Optical drive" on page 4-14). 9. Remove the keyboard (see "Keyboard" on page 4-17). Remove the top cover: 1. Turn the computer upside down, with the front toward you you. 4. Open the computer as far as possible. 4-20 Maintenance and Service Guide - HP G62-140US | Compaq Presario CQ62 Notebook PC and HP G62 Notebook PC - Mainten - Page 65
Removal and replacement procedures 5. Remove the Phillips PM2.5×6.0 screw that secures the switch cover to the computer. 6. Release the power button ZIF connector 1, speaker cable 2, touchpad ZIF connector 3, and touchpad button ZIF connector 4. Maintenance and Service Guide 4-21 - HP G62-140US | Compaq Presario CQ62 Notebook PC and HP G62 Notebook PC - Mainten - Page 66
glued to the top cover and is included with the top cover spare part. Reverse this procedure to install the top cover. 4-22 Maintenance and Service Guide - HP G62-140US | Compaq Presario CQ62 Notebook PC and HP G62 Notebook PC - Mainten - Page 67
on page 4-12). 8. Remove the optical drive (see "Optical drive" on page 4-14). 9. Remove the keyboard (see "Keyboard" on page 4-17). 10. Remove the top cover (see "Top cover" on page 4-20). Remove the Reverse this procedure to install the power button board. Maintenance and Service Guide 4-23 - HP G62-140US | Compaq Presario CQ62 Notebook PC and HP G62 Notebook PC - Mainten - Page 68
on page 4-12). 8. Remove the optical drive (see "Optical drive" on page 4-14). 9. Remove the keyboard (see "Keyboard" on page 4-17). 10. Remove the top cover (see "Top cover" on page 4-20). Remove the Reverse this procedure to install the touchpad button board. 4-24 Maintenance and Service Guide - HP G62-140US | Compaq Presario CQ62 Notebook PC and HP G62 Notebook PC - Mainten - Page 69
on page 4-12). 8. Remove the optical drive (see "Optical drive" on page 4-14). 9. Remove the keyboard (see "Keyboard" on page 4-17). 10. Remove the top cover (see "Top cover" on page 4-20). Remove the the speakers 2. Reverse this procedure to install the speakers. Maintenance and Service Guide 4-25 - HP G62-140US | Compaq Presario CQ62 Notebook PC and HP G62 Notebook PC - Mainten - Page 70
HP G62 computer biscotti computer models HP G62 HP G62 silver computer models (for model 1.1 only) HP G62 silver computer models with webcam (for model 1.1 only) HP G62 matte black computer models (for model 1.1 only) HP G62 14). 9. Remove the keyboard (see "Keyboard" on page 4-17). 10. Remove - HP G62-140US | Compaq Presario CQ62 Notebook PC and HP G62 Notebook PC - Mainten - Page 71
display hinge 4. 3. Disconnect the webcam cable 5 from the system board and release it from the clips that attach it to the system board. Maintenance and Service Guide 4-27 - HP G62-140US | Compaq Presario CQ62 Notebook PC and HP G62 Notebook PC - Mainten - Page 72
display assembly when removing the following screws. Failure to support the display assembly can result in damage to the display assembly and other computer components. 4. Remove 2 straight up to remove it. Reverse this procedure to install the display assembly. 4-28 Maintenance and Service Guide - HP G62-140US | Compaq Presario CQ62 Notebook PC and HP G62 Notebook PC - Mainten - Page 73
covers are included in the Display Rubber Kit, spare part number 595198-001. 2 Two Phillips PM2.5×7.0 screws on the display bezel bottom edge. Maintenance and Service Guide 4-29 - HP G62-140US | Compaq Presario CQ62 Notebook PC and HP G62 Notebook PC - Mainten - Page 74
the webcam module 2. The webcam module is available using spare part number 600166-001. Reverse this procedure to install the webcam module. 4-30 Maintenance and Service Guide - HP G62-140US | Compaq Presario CQ62 Notebook PC and HP G62 Notebook PC - Mainten - Page 75
display panel to the display enclosure. 14. Remove the display panel 2 from the display enclosure. Reverse this procedure to install the display panel. Maintenance and Service Guide 4-31 - HP G62-140US | Compaq Presario CQ62 Notebook PC and HP G62 Notebook PC - Mainten - Page 76
available with the LCD cable kit using spare part number 595196-001. Reverse this procedure to install the display wireless antenna transceivers. 4-32 Maintenance and Service Guide - HP G62-140US | Compaq Presario CQ62 Notebook PC and HP G62 Notebook PC - Mainten - Page 77
" on page 4-12). 8. Remove the optical drive (see "Optical drive" on page 4-14). 9. Remove the keyboard (see "Keyboard" on page 4-17). 10. Remove the top cover (see "Top cover" on page 4-20). 11. Remove the 595201-001 Reverse this procedure to install a USB board. Maintenance and Service Guide 4-33 - HP G62-140US | Compaq Presario CQ62 Notebook PC and HP G62 Notebook PC - Mainten - Page 78
" on page 4-12). 10. Remove the optical drive (see "Optical drive" on page 4-14). 11. Remove the keyboard (see "Keyboard" on page 4-17). 12. Remove the top cover (see "Top cover" on page 4-20). 13. Remove the this procedure to install the power connector cable. 4-34 Maintenance and Service Guide - HP G62-140US | Compaq Presario CQ62 Notebook PC and HP G62 Notebook PC - Mainten - Page 79
on page 4-12). 9. Remove the optical drive (see "Optical drive" on page 4-14). 10. Remove the keyboard (see "Keyboard" on page 4-17). 11. Remove the top cover (see "Top cover" on page 4-20). 12. module 2. Reverse this procedure to install the Bluetooth module. Maintenance and Service Guide 4-35 - HP G62-140US | Compaq Presario CQ62 Notebook PC and HP G62 Notebook PC - Mainten - Page 80
on page 4-12). 10. Remove the optical drive (see "Optical drive" on page 4-14). 11. Remove the keyboard (see "Keyboard" on page 4-17). 12. Remove the top cover (see "Top cover" on page 4-20). 13. Remove the computer 2. Reverse this procedure to install the modem. 4-36 Maintenance and Service Guide - HP G62-140US | Compaq Presario CQ62 Notebook PC and HP G62 Notebook PC - Mainten - Page 81
on page 4-12). 10. Remove the optical drive (see "Optical drive" on page 4-14). 11. Remove the keyboard (see "Keyboard" on page 4-17). 12. Remove the top cover (see "Top cover" on page 4-20). 13. Remove 4-10) ■ Wireless module (see "Wireless module" on page 4-12) Maintenance and Service Guide 4-37 - HP G62-140US | Compaq Presario CQ62 Notebook PC and HP G62 Notebook PC - Mainten - Page 82
Removal and replacement procedures ■ Modem module (see "Modem" on page 4-36) ■ Fan/heat sink assembly (see "Fan/heat sink assembly" on page 4-41) ■ Processor (see "Processor" on page 4-47) 4-38 Maintenance and Service Guide - HP G62-140US | Compaq Presario CQ62 Notebook PC and HP G62 Notebook PC - Mainten - Page 83
. 8. Lift the system board 3, and pull it away from the base enclosure 4 at an angle. Reverse this procedure to install the system board. Maintenance and Service Guide 4-39 - HP G62-140US | Compaq Presario CQ62 Notebook PC and HP G62 Notebook PC - Mainten - Page 84
on page 4-12). 10. Remove the optical drive (see "Optical drive" on page 4-14). 11. Remove the keyboard (see "Keyboard" on page 4-17). 12. Remove the top cover (see "Top cover" on page 4-20). 13. Remove computer. Reverse this procedure to install the RTC battery. 4-40 Maintenance and Service Guide - HP G62-140US | Compaq Presario CQ62 Notebook PC and HP G62 Notebook PC - Mainten - Page 85
Remove the wireless module (see "Wireless module" on page 4-12). 10. Remove the optical drive (see "Optical drive" on page 4-14). 11. Remove the keyboard (see "Keyboard" on page 4-17). 12. Remove the top cover (see "Top cover" on page 4-20). 13. Remove the display assembly (see "Display assembly" on - HP G62-140US | Compaq Presario CQ62 Notebook PC and HP G62 Notebook PC - Mainten - Page 86
UMA memory. 1. Turn the system board right-side up, with the front toward you. 2. Disconnect the fan cable from the system board. 4-42 Maintenance and Service Guide - HP G62-140US | Compaq Presario CQ62 Notebook PC and HP G62 Notebook PC - Mainten - Page 87
Removal and replacement procedures 3. Loosen the four Phillips spring-loaded captive screws 1 that secure the fan/heat sink assembly. 4. Remove the fan/heat sink assembly 2 by lifting it straight up. Maintenance and Service Guide 4-43 - HP G62-140US | Compaq Presario CQ62 Notebook PC and HP G62 Notebook PC - Mainten - Page 88
assembly. 8. Remove the fan/heat sink assembly 3 by lifting it straight up. Reverse this procedure to install the fan/heat sink assembly. 4-44 Maintenance and Service Guide - HP G62-140US | Compaq Presario CQ62 Notebook PC and HP G62 Notebook PC - Mainten - Page 89
components each time the fan/heat sink assembly is removed. Thermal grease is located on the section of the fan/heat sink assembly 1 that services the processor 2. Replacement thermal grease and pads are included in spare parts kits for all system boards, fan/heat sink assemblies, and processors - HP G62-140US | Compaq Presario CQ62 Notebook PC and HP G62 Notebook PC - Mainten - Page 90
of the fan/heat sink assembly 2 that services the Northbridge chip 4. Replacement thermal grease and pads are included with all system board, fan/heat sink assembly, and processor spare part kits. Reverse this procedure to install the fan/heat sink assembly. 4-46 Maintenance and Service Guide - HP G62-140US | Compaq Presario CQ62 Notebook PC and HP G62 Notebook PC - Mainten - Page 91
(see "Battery" on page 4-7). 7. Remove the hard drive (see "Hard drive" on page 4-8). 8. Remove the memory module (see "Memory module" on page 4-10). Maintenance and Service Guide 4-47 - HP G62-140US | Compaq Presario CQ62 Notebook PC and HP G62 Notebook PC - Mainten - Page 92
on page 4-12). 10. Remove the optical drive (see "Optical drive" on page 4-14). 11. Remove the keyboard (see "Keyboard" on page 4-17). 12. Remove the top cover (see "Top cover" on page 4-20). 13. Remove the assembly (see "Fan/heat sink assembly" on page 4-41). 4-48 Maintenance and Service Guide - HP G62-140US | Compaq Presario CQ62 Notebook PC and HP G62 Notebook PC - Mainten - Page 93
gold triangle on the processor 3 must be aligned with the triangle embossed on the processor slot 4. Reverse this procedure to install the processor. Maintenance and Service Guide 4-49 - HP G62-140US | Compaq Presario CQ62 Notebook PC and HP G62 Notebook PC - Mainten - Page 94
Remove the wireless module (see "Wireless module" on page 4-12). 10. Remove the optical drive (see "Optical drive" on page 4-14). 11. Remove the keyboard (see "Keyboard" on page 4-17). 12. Remove the top cover (see "Top cover" on page 4-20). 13. Remove the display assembly (see "Display assembly" on - HP G62-140US | Compaq Presario CQ62 Notebook PC and HP G62 Notebook PC - Mainten - Page 95
Removal and replacement procedures Remove the RJ-11 connector 1. Remove the cable from the clips 1, and then lift the connector straight up 2 and out of the computer. Reverse this procedure to install the RJ-11 connector. Maintenance and Service Guide 4-51 - HP G62-140US | Compaq Presario CQ62 Notebook PC and HP G62 Notebook PC - Mainten - Page 96
Removal and replacement procedures 4-52 Maintenance and Service Guide - HP G62-140US | Compaq Presario CQ62 Notebook PC and HP G62 Notebook PC - Mainten - Page 97
Setup Utility, use the arrow keys to select Exit > Exit Saving Changes, and then press the enter key. Changes go into effect immediately. Maintenance and Service Guide 5-1 - HP G62-140US | Compaq Presario CQ62 Notebook PC and HP G62 Notebook PC - Mainten - Page 98
Utility Navigating and selecting in Setup Utility Because Setup Utility is not Windows based, it does not support the TouchPad. Navigation and selection are by keystroke. ■ To choose a menu or a menu are not changed when you restore the factory default settings. 5-2 Maintenance and Service Guide - HP G62-140US | Compaq Presario CQ62 Notebook PC and HP G62 Notebook PC - Mainten - Page 99
might not be supported by the specification information about the processor, memory size, system BIOS, and keyboard controller version (select models only). To do this Enter, change, or delete an administrator password. Enter, change, or delete a power-on password. Maintenance and Service Guide - HP G62-140US | Compaq Presario CQ62 Notebook PC and HP G62 Notebook PC - Mainten - Page 100
Setup Utility System Configuration menu Select Language Support Button Sound (select models only) Virtualization Technology (select models only) Processor C6 State (select models self-test on a secondary hard drive. Run a diagnostic test on the system memory. 5-4 Maintenance and Service Guide - HP G62-140US | Compaq Presario CQ62 Notebook PC and HP G62 Notebook PC - Mainten - Page 101
6 Specifications Computer specifications Metric U.S. Dimensions Width 37.4 cm 14.7 in Depth 24.7 cm 9.7 in Height (front) 3.2 cm 1.3 in Height (rear thermal limits for plastic surfaces. The computer operates well within this range of temperatures. Maintenance and Service Guide 6-1 - HP G62-140US | Compaq Presario CQ62 Notebook PC and HP G62 Notebook PC - Mainten - Page 102
power consumption Viewing angle Metric U.S. 21.0 cm 35.9 cm 39.6 cm Up to 16.8 million 500:1 BV; 300:1 AG 200 nits typical 8.27 in 14.1 in 15.6 in 0.259 x 0.259 mm 1368 x 768 RGB vertical strip LED 80 x 25 5.3 w +/-45° horizontal, +15/-35 vertical typical 6-2 Maintenance and Service Guide - HP G62-140US | Compaq Presario CQ62 Notebook PC and HP G62 Notebook PC - Mainten - Page 103
55°C (41°F to 131°F) *1 GB = 1 billion bytes when referring to hard drive storage capacity. Actual accessible capacity is less. Actual drive specifications might differ slightly. ✎ Certain restrictions and exclusions apply. Contact technical support for details. Maintenance and Service Guide 6-3 - HP G62-140US | Compaq Presario CQ62 Notebook PC and HP G62 Notebook PC - Mainten - Page 104
and CD-RW SuperMulti Double-Layer Combo Drive with LightScribe specifications Applicable disc Access time Random Cache buffer Data transfer rate 24X CD-ROM 8X DVD 24X CD-R 16X CD-RW 8X ,800 KB/sec 5,400 KB/sec 10,800 KB/sec 5,400 KB/sec 2,700 KB/sec 6,750 KB/sec 6-4 Maintenance and Service Guide - HP G62-140US | Compaq Presario CQ62 Notebook PC and HP G62 Notebook PC - Mainten - Page 105
with LightScribe DVD±R/RW SuperMulti Double-Layer Drive specifications Applicable disc Access time Random Cache buffer Data 2,400 KB/sec 2,400 KB/sec 2,400 KB/sec System DMA specifications Hardware DMA DMA4 System function Direct memory access controller Maintenance and Service Guide 6-5 - HP G62-140US | Compaq Presario CQ62 Notebook PC and HP G62 Notebook PC - Mainten - Page 106
interrupt specifications Hardware IRQ IRQ0 IRQ1 IRQ8 IRQ10 IRQ12 IRQ13 IRQ16 IRQ16 IRQ16 IRQ16 IRQ17 IRQ17 IRQ19 IRQ19 IRQ21 IRQ22 IRQ81- IRQ190 IRQ4294967294 System function System Timer Standard 101/102-Key or Microsoft natural PS/2 Keyboard with HP QLB System CMOS/real time clock Intel 5 Series - HP G62-140US | Compaq Presario CQ62 Notebook PC and HP G62 Notebook PC - Mainten - Page 107
0x00004050-0x00004057 Maintenance and Service Guide Specifications System function (shipping Series/3400 Series Chipset Family PCI Express Root Port 1 - 3B42 Standard 101/102-Key or Microsoft Natural PS/2 Keyboard with HP QLB Standard 101/102-Key or Microsoft Natural PS/2 Keyboard with HP - HP G62-140US | Compaq Presario CQ62 Notebook PC and HP G62 Notebook PC - Mainten - Page 108
Series/3400 Series Chipset Family SMBus Controller - 3B30 System memory map specifications Driver Intel 5 Series/3400 Series Series/3400 Series Chipset Family PCI Express Root Port 2 - 3B44 High precision event timer Intel 5 Series/3400 Series resources Intel 5 Series/3400 Series Chipset Family PCI - HP G62-140US | Compaq Presario CQ62 Notebook PC and HP G62 Notebook PC - Mainten - Page 109
0x54405000-0x544057FF 0x54406100-0x5440610F 0x54406000-0x544060FF Specifications System function Motherboard resources Motherboard SATA AHCI Controller 4 Port Intel Management Engine Interface Intel 5 Series/3400 Series Chipset Family SMBus Controller - 3B30 Maintenance and Service Guide 6-9 - HP G62-140US | Compaq Presario CQ62 Notebook PC and HP G62 Notebook PC - Mainten - Page 110
Specifications 6-10 Maintenance and Service Guide - HP G62-140US | Compaq Presario CQ62 Notebook PC and HP G62 Notebook PC - Mainten - Page 111
backup. Tools provided by the operating system and HP Recovery Manager software are designed to help you with the Recovery Manager software. ■ The computer must be connected to AC power during this process. ■ Only one set of recovery discs can be created per computer. Maintenance and Service Guide - HP G62-140US | Compaq Presario CQ62 Notebook PC and HP G62 Notebook PC - Mainten - Page 112
to AC power before you can go to the next step. 3. Click Recovery disc creation, and then click Next. 4. Follow the on-screen instructions. When to back up ■ On a regularly scheduled basis ✎ Set Open a word-processing document, and then select Edit > Paste. 7-2 Maintenance and Service Guide - HP G62-140US | Compaq Presario CQ62 Notebook PC and HP G62 Notebook PC - Mainten - Page 113
recovery Using system restore points When backing up your system, you are creating a system restore point. A system restore point allows you to save and name a snapshot of your hard drive at a specific Restore window opens. 5. Follow the on-screen instructions. Maintenance and Service Guide 7-3 - HP G62-140US | Compaq Presario CQ62 Notebook PC and HP G62 Notebook PC - Mainten - Page 114
computer and press the f11 key while the Press for recovery message appears on the screen. Then select Recovery Manager. Recovery Manager opens. 2. Click Advanced Options. 3. Click System recovery, and then click Next. 4. Follow the on-screen instructions. 7-4 Maintenance and Service Guide - HP G62-140US | Compaq Presario CQ62 Notebook PC and HP G62 Notebook PC - Mainten - Page 115
Audio-in (microphone) 8 Connector pin assignments Pin 1 2 3 Audio-out (headphone) Signal Audio signal in Audio signal in Ground Pin Signal 1 Audio out, left channel 2 Audio out, right channel 3 Ground Maintenance and Service Guide 8-1 - HP G62-140US | Compaq Presario CQ62 Notebook PC and HP G62 Notebook PC - Mainten - Page 116
analog 8 Ground analog 9 +5 VDC 10 Ground 11 Monitor detect 12 DDC 2B data 13 Horizontal sync 14 Vertical sync 15 DDC 2B clock 8-2 Maintenance and Service Guide - HP G62-140US | Compaq Presario CQ62 Notebook PC and HP G62 Notebook PC - Mainten - Page 117
) data clockConsumer electronics control (CEC) Not connected Display data channel (DDC) clock Display data channel (DDC) data Ground +5V Power Hot plug detect Maintenance and Service Guide 8-3 - HP G62-140US | Compaq Presario CQ62 Notebook PC and HP G62 Notebook PC - Mainten - Page 118
Connector pin assignments RJ-11 (modem) Pin 1 2 3 4 5 6 RJ-45 (network) Signal Unused Tip Ring Unused Unused Unused Pin Signal 1 Transmit + 2 Transmit - 3 Receive + 4 Unused 5 Unused 6 Receive - 7 Unused 8 Unused 8-4 Maintenance and Service Guide - HP G62-140US | Compaq Presario CQ62 Notebook PC and HP G62 Notebook PC - Mainten - Page 119
Universal Serial Bus Pin Signal 1 +5 VDC 2 Data - 3 Data + 4 Ground Connector pin assignments Maintenance and Service Guide 8-5 - HP G62-140US | Compaq Presario CQ62 Notebook PC and HP G62 Notebook PC - Mainten - Page 120
Connector pin assignments 8-6 Maintenance and Service Guide - HP G62-140US | Compaq Presario CQ62 Notebook PC and HP G62 Notebook PC - Mainten - Page 121
the power cord set will be used. ■ The power cord sets must have a minimum current capacity of 10 amps and a nominal voltage rating of 125 or 250 VAC, as required by the power system of each country or region with the appliance inlet on the back of the computer. Maintenance and Service Guide 9-1 - HP G62-140US | Compaq Presario CQ62 Notebook PC and HP G62 Notebook PC - Mainten - Page 122
Power cord set requirements Requirements for specific countries and regions Country/region Accredited agency Applicable note number Australia EANSW 1 Austria OVE 1 Belgium CEBC 1 Canada for evaluation in the country or region where it will be used. 9-2 Maintenance and Service Guide - HP G62-140US | Compaq Presario CQ62 Notebook PC and HP G62 Notebook PC - Mainten - Page 123
site at http://www.eiae.org. This section provides disassembly instructions for the display assembly. The display assembly must be disassembled 2. ✎ The procedures provided in this chapter are general disassembly instructions. Specific details, such as screw sizes, quantities, and locations, and - HP G62-140US | Compaq Presario CQ62 Notebook PC and HP G62 Notebook PC - Mainten - Page 124
the top and bottom inside edges 2 of the display bezel until the bezel disengages from the display assembly. 3. Remove the display bezel 3. 10-2 Maintenance and Service Guide - HP G62-140US | Compaq Presario CQ62 Notebook PC and HP G62 Notebook PC - Mainten - Page 125
the display enclosure. 7. Turn the display panel assembly upside down. 8. Remove all screws that secure the display panel frame to the display panel. Maintenance and Service Guide 10-3 - HP G62-140US | Compaq Presario CQ62 Notebook PC and HP G62 Notebook PC - Mainten - Page 126
backlight cover. 13. Turn the display panel right-side up. 14. Remove the backlight cables 1 from the clip 2 in the display panel. 10-4 Maintenance and Service Guide - HP G62-140US | Compaq Presario CQ62 Notebook PC and HP G62 Notebook PC - Mainten - Page 127
and handling the backlight to avoid damaging this component and causing exposure to the mercury. 17. Remove the backlight from the backlight frame. Maintenance and Service Guide 10-5 - HP G62-140US | Compaq Presario CQ62 Notebook PC and HP G62 Notebook PC - Mainten - Page 128
4 that secures the LCD panel to the display rear panel. 22. Remove the LCD panel. 23. Recycle the LCD panel and backlight. 10-6 Maintenance and Service Guide - HP G62-140US | Compaq Presario CQ62 Notebook PC and HP G62 Notebook PC - Mainten - Page 129
2-9 bottom 2-7 left-side 2-5 right-side 2-6 top 2-1 TouchPad 2-1 computer feet, locations 4-6 computer specifications 6-1 connectors, service consideration 4-1 creating recovery discs 8-1 creating recovery points 8-3 D Diagnostics menu 5-4 display assembly removal 4-26 spare part number 4-25 display - HP G62-140US | Compaq Presario CQ62 Notebook PC and HP G62 Notebook PC - Mainten - Page 130
address specifications 6-6 interrupt specifications 6-6 J jacks network 2-5 RJ-45 2-5 K key components 2-4 keyboard product specifications 6-4, 6-5 P packaging guidelines 4-3 panel, product description 1-1 pin assignments audio-in 9-1 audio-out 9-1 HDMI 9-3 headphone 9-1 Maintenance and Service Guide - HP G62-140US | Compaq Presario CQ62 Notebook PC and HP G62 Notebook PC - Mainten - Page 131
1-1 R recovery methods f11 recovery 8-4 recovery discs 8-4 Recovery Manager 8-4 Maintenance and Service Guide Index recovery partition 8-4 Configuration menu 5-4 speaker removal 4-24 spare part number 3-4, 4-24 specifications Blu-ray ROM with LightScribe DVD±RW SuperMulti Double-Layer Drive 6-5 - HP G62-140US | Compaq Presario CQ62 Notebook PC and HP G62 Notebook PC - Mainten - Page 132
part number 3-4 System Configuration menu 5-4 system information 5-2, 5-3 system memory map 6-8 system recovery points 8-3 T thermal material 4-40 thermal module removal 4-40 spare part number 4-39 tools 3-10 WLAN modules removal 4-13 workstation guidelines 4-3 Index-4 Maintenance and Service Guide
Compaq Presario CQ62 Notebook PC
HP G62 Notebook PC
Maintenance and Service Guide
Document Part Number: 602633-001
January 2010
This guide is a troubleshooting reference used for maintaining and servicing the computer. It provides
comprehensive information on identifying computer features, components, and spare parts; and performing
computer disassembly procedures.