HP G62t-350 Compaq Presario CQ62 Notebook PC and HP G62 Notebook PC - Maintena
HP G62t-350 Manual
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- HP G62t-350 | Compaq Presario CQ62 Notebook PC and HP G62 Notebook PC - Maintena - Page 1
Compaq Presario CQ62 Notebook PC HP G62 Notebook PC Maintenance and Service Guide Document Part Number: 602633-001 January 2010 This guide is a troubleshooting reference used for maintaining and servicing the computer. It provides comprehensive information on identifying computer features, - HP G62t-350 | Compaq Presario CQ62 Notebook PC and HP G62 Notebook PC - Maintena - Page 2
- HP G62t-350 | Compaq Presario CQ62 Notebook PC and HP G62 Notebook PC - Maintena - Page 3
in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors or omissions contained herein. First Edition: January 2010 Document Part Number: 602633-001 - HP G62t-350 | Compaq Presario CQ62 Notebook PC and HP G62 Notebook PC - Maintena - Page 4
2010 Description ■ Chapter 1 - added new descriptions for the following components: ❏ Hard drive ❏ Memory module ❏ Processor ❏ WLAN module ■ Chapter 3 and Chapter 4 -added new spare part numbers and descriptions for the following components: ❏ Base enclosure ❏ Display assembly ❏ Display back cover - HP G62t-350 | Compaq Presario CQ62 Notebook PC and HP G62 Notebook PC - Maintena - Page 5
Safety warning notice Å WARNING: To reduce the possibility of heat-related injuries or of overheating the computer, do not place the computer directly on your lap or obstruct the computer air vents. Use the computer only on a hard, flat surface. Do not allow another hard surface, such as an - HP G62t-350 | Compaq Presario CQ62 Notebook PC and HP G62 Notebook PC - Maintena - Page 6
- HP G62t-350 | Compaq Presario CQ62 Notebook PC and HP G62 Notebook PC - Maintena - Page 7
guidelines 4-2 Component replacement procedures 4-5 Service tag 4-5 Computer feet 4-6 Battery 4-7 Hard drive 4-8 Memory module 4-10 Wireless module 4-12 Optical drive 4-14 Keyboard 4-17 Top cover 4-20 Power button board 4-23 Touchpad button board 4-24 Maintenance and Service Guide iv - HP G62t-350 | Compaq Presario CQ62 Notebook PC and HP G62 Notebook PC - Maintena - Page 8
4-34 Bluetooth module 4-35 Modem 4-36 System board 4-37 RTC battery 4-40 Fan/heat sink assembly 4-41 Processor 4-47 RJ-11 6-6 System I/O address specifications 6-6 System memory map specifications 6-8 7 Backup and recovery External monitor 9-2 HDMI 9-3 v Maintenance and Service Guide - HP G62t-350 | Compaq Presario CQ62 Notebook PC and HP G62 Notebook PC - Maintena - Page 9
Contents RJ-11 (modem 9-4 RJ-45 (network 9-4 Universal Serial Bus 9-5 9 Power cord set requirements Requirements for all countries and regions 10-1 Requirements for specific countries and regions 10-2 10 Recycling Battery 11-1 Display 11-1 Maintenance and Service Guide vi - HP G62t-350 | Compaq Presario CQ62 Notebook PC and HP G62 Notebook PC - Maintena - Page 10
Contents vii Maintenance and Service Guide - HP G62t-350 | Compaq Presario CQ62 Notebook PC and HP G62 Notebook PC - Maintena - Page 11
system memory X X Supports the following configurations: ■ 4096 MB total system memory (2048 × 2) X X ■ 3072 MB total system memory (2048 × 1 + X X 1024 × 1) HP G62 UMA X X X X X X X X X X X X X X X X X HP G62 Discrete X X X X X X X X X X X X X X X X Maintenance and Service Guide 1-1 - HP G62t-350 | Compaq Presario CQ62 Notebook PC and HP G62 Notebook PC - Maintena - Page 12
total system memory (2048 × 1, X X 1024 × 2) ■ 1024 MB total system memory (1024 × 1) X X Hard drives Supports all HP G62 UMA X X X X X X X X X X X X X X X X X X X X X X X X X X X X HP G62 Discrete X X X X X X X X X X X X X X X X X X X X X X X X X X X X 1-2 Maintenance and Service Guide - HP G62t-350 | Compaq Presario CQ62 Notebook PC and HP G62 Notebook PC - Maintena - Page 13
Home Basic 32 and 64-bit X X FreeDOS X X Serviceability End-user replaceable parts: AC adapter X X Battery (system) X X Hard drive X X Memory module X X Optical drive X X Mini Card components X X HP G62 UMA X X X X X X X X X X X X X X X X X X X X X X X X X HP G62 Discrete - HP G62t-350 | Compaq Presario CQ62 Notebook PC and HP G62 Notebook PC - Maintena - Page 14
Product description 1-4 Maintenance and Service Guide - HP G62t-350 | Compaq Presario CQ62 Notebook PC and HP G62 Notebook PC - Maintena - Page 15
side of the TouchPad button to execute functions like the left button on an external mouse. To view or change the pointing device preferences: 1. Select Start > Devices and Printers. 2. Right-click the device representing the computer. 3. Select Mouse settings. Maintenance and Service Guide 2-1 - HP G62t-350 | Compaq Presario CQ62 Notebook PC and HP G62 Notebook PC - Maintena - Page 16
On-The computer is on. Flashing-The computer is in Sleep. Off-The computer is off or in Hibernation. White-An integrated wireless device, such as a wireless local area network (WLAN) device and/or a Bluetooth device, is on. Amber-No wireless devices are detected. 2-2 Maintenance and Service Guide - HP G62t-350 | Compaq Presario CQ62 Notebook PC and HP G62 Notebook PC - Maintena - Page 17
power settings, select Start > Control Panel > System and Security > Power Options. *This table describes factory settings. For information about changing factory settings, see the user guides located in Help and Support. Maintenance and Service Guide 2-3 - HP G62t-350 | Compaq Presario CQ62 Notebook PC and HP G62 Notebook PC - Maintena - Page 18
the esc key. Displays the Windows Start menu. Displays a shortcut menu for items where the cursor is positioned. Executes frequently-used system actions. 2-4 Maintenance and Service Guide - HP G62t-350 | Compaq Presario CQ62 Notebook PC and HP G62 Notebook PC - Maintena - Page 19
, headphones, earbuds, a headset, or television audio. Support the following optional digital card formats: ■ Memort Stick (MS) ■ Memory Stick Pro (MSP) ■ MultiMediaCard (MMC) ■ Secure Digital (SD) Memory Card ■ xD-Picture Card (XD) On-The hard drive is in use. Maintenance and Service Guide 2-5 - HP G62t-350 | Compaq Presario CQ62 Notebook PC and HP G62 Notebook PC - Maintena - Page 20
accessed. Connects to an optional USB device. Connects a modem cable. Flashing white-The computer is in Sleep. On white-The computer is connected to external power. Flashing amber-The computer is charged not prevent the computer from being mishandled or stolen. 2-6 Maintenance and Service Guide - HP G62t-350 | Compaq Presario CQ62 Notebook PC and HP G62 Notebook PC - Maintena - Page 21
agency that regulates wireless devices in your country or region. If you replace the module and then receive a warning message, remove the module to restore computer functionality, and then contact technical support through Help and Support. Holds the hard drive. Maintenance and Service Guide 2-7 - HP G62t-350 | Compaq Presario CQ62 Notebook PC and HP G62 Notebook PC - Maintena - Page 22
only) 3 Webcam light (select models only) Description Records sound Records audio and video and captures still photographs On-The webcam is in use. 2-8 Maintenance and Service Guide - HP G62t-350 | Compaq Presario CQ62 Notebook PC and HP G62 Notebook PC - Maintena - Page 23
notices, see the section of the Regulatory, Safety and Environmental Notices that applies to your country or region. These notices are located in Help and Support. Maintenance and Service Guide 2-9 - HP G62t-350 | Compaq Presario CQ62 Notebook PC and HP G62 Notebook PC - Maintena - Page 24
1 Power cord* Connects an AC adapter to an AC outlet. 2 AC adapter Converts AC power to DC power. 3 Battery* Powers the computer when the computer is not connected to external power. *Batteries and power cords vary in appearance by region and country. 2-10 Maintenance and Service Guide - HP G62t-350 | Compaq Presario CQ62 Notebook PC and HP G62 Notebook PC - Maintena - Page 25
's hardware components. The part number helps a service technician to determine what components and parts are needed. The duration of the warranty period for the computer. An alphanumeric identifier used to locate documents, drivers, and support for the computer. Maintenance and Service Guide 3-1 - HP G62t-350 | Compaq Presario CQ62 Notebook PC and HP G62 Notebook PC - Maintena - Page 26
Illustrated parts catalog Computer major components 3-2 Maintenance and Service Guide - HP G62t-350 | Compaq Presario CQ62 Notebook PC and HP G62 Notebook PC - Maintena - Page 27
HP G62 imperial blue computer models (for model 1.2 only) 622562-001 HP G62 imperial blue computer models with webcam (for model 1.2 only) 622563-001 Power button board 595204-001 Keyboard (includes keyboard 595199-251 Saudi Arabia 595199-171 (Continued) Maintenance and Service Guide 3-3 - HP G62t-350 | Compaq Presario CQ62 Notebook PC and HP G62 Notebook PC - Maintena - Page 28
replacement thermal material) for use with: UMA systems Discrete systems GL40 UMA systems (for models 1.1 and 1.2 only) HD545V discrete systems (for model 1.1 only) Thermal pad kit for South Bridge chipset Touchpad (for model 1.2 only) Spare part number 595199-071 595199-BG1 595199- Service Guide - HP G62t-350 | Compaq Presario CQ62 Notebook PC and HP G62 Notebook PC - Maintena - Page 29
part number GL40 DDR2 UMA system board (for model 1.1 only) 616448-001 GL40 DDR2 UMA system board with HDMI card reader (for model 1.1 only) 616449-001 HM55 WiMax UMA system board with HDMI card reader (for model 1.2 only) 628482-001 Memory (includes replacement thermal Service Guide 3-5 - HP G62t-350 | Compaq Presario CQ62 Notebook PC and HP G62 Notebook PC - Maintena - Page 30
catalog Item 14 Description Spare part number Intel Core i3-380M Processor (3M cache, 2.53 GHz, SC turbo up to 2.53 GHz) (for Arab Emirates ,United Kingdom, Uruguay, Uzbekistan, Vanuatu, Venezuela, Vietnam, Yemen, Zambia, and Zimbabwe 580101-002 (Continued) 3-6 Maintenance and Service Guide - HP G62t-350 | Compaq Presario CQ62 Notebook PC and HP G62 Notebook PC - Maintena - Page 31
catalog Item Description Spare part number Intel WiFi Link 5100 802.11/b/g/n WLAN module for use in Afghanistan, Albania, Algeria, Andorra, Angola, for models 1.0 and 1.1 only) 582562-002 Realtek RTL8191SE 802.11b/g/n 1x1 WiFi Adapter 593533-001 (Continued) Maintenance and Service Guide 3-7 - HP G62t-350 | Compaq Presario CQ62 Notebook PC and HP G62 Notebook PC - Maintena - Page 32
computer models (for model 1.2 only) Imperial blue computer models (for model 1.2 only) Battery 6-cell Li-lon, 2.20 Ah, 47 Wh 6-cell Li-lon, 2.55 Ah Kit" on page 11 for spare part component information) Hard drive cover Memory module cover Spare part number 602992-001 619997-001 600370- Service Guide - HP G62t-350 | Compaq Presario CQ62 Notebook PC and HP G62 Notebook PC - Maintena - Page 33
Display assembly components Illustrated parts catalog Maintenance and Service Guide 3-9 - HP G62t-350 | Compaq Presario CQ62 Notebook PC and HP G62 Notebook PC - Maintena - Page 34
Illustrated parts catalog Item 1 2 3 4 5 6 7 Description Display bezel Presario CQ62 with webcam and microphone modules Presario CQ62 with microphone module only HP G62 with webcam and microphone modules HP G62 with microphone module only HP G62 CCFL with webcam and microphone modules (for model - HP G62t-350 | Compaq Presario CQ62 Notebook PC and HP G62 Notebook PC - Maintena - Page 35
Plastics Kit Illustrated parts catalog Item Description Plastics Kit: 1 Hard drive cover 2 Wireless module compartment cover Spare part number 595200-001 Maintenance and Service Guide 3-11 - HP G62t-350 | Compaq Presario CQ62 Notebook PC and HP G62 Notebook PC - Maintena - Page 36
Illustrated parts catalog Mass storage devices Item 1 2 Description Hard drive (includes connector computer models (for model 1.2 only) Imperial blue computer models (for model 1.2 only) Spare part number 603787-001 603785-001 634919-001 599055-001 599054-001 599053-001 599057-001 599062-001 - HP G62t-350 | Compaq Presario CQ62 Notebook PC and HP G62 Notebook PC - Maintena - Page 37
parts Illustrated parts catalog Description AC adapter: 65-W AC adapter 90-W AC adapter Cable Kit Hard drive connector cable Optical drive connector cable Power button cable RJ-11 cable TouchPad button board cable TouchPad cable USB cable Power cord (for use with both HP G62 Spare part number - HP G62t-350 | Compaq Presario CQ62 Notebook PC and HP G62 Notebook PC - Maintena - Page 38
parts catalog Sequential part number listing Spare part number Description number 490371-001 Power cord for use in North America with both HP G62 and Presario CQ62 computer models 490371-011 Power cord for use in Australia with both HP G62 (Continued) 3-14 Maintenance and Service Guide - HP G62t-350 | Compaq Presario CQ62 Notebook PC and HP G62 Notebook PC - Maintena - Page 39
Illustrated parts catalog Spare part number Description number 580101-002 Atheros AR9285 802.11 a/b/g/n 2x2 WiFi adapter for use in Afghanistan, only) 592399-001 Intel Penryn T3300 Processor (3M cache, 2.0 GHz) (for models 1.1 and 1.2 only) (Continued) Maintenance and Service Guide 3-15 - HP G62t-350 | Compaq Presario CQ62 Notebook PC and HP G62 Notebook PC - Maintena - Page 40
models 595192-001 Display bezel for use with HP G62 with microphone module only 595193-001 Display bezel for use with HP G62 with webcam and microphone modules 595194-001 Display enclosure for use with Presario CQ62 matte black computer models (Continued) 3-16 Maintenance and Service Guide - HP G62t-350 | Compaq Presario CQ62 Notebook PC and HP G62 Notebook PC - Maintena - Page 41
-001 Touchpad button board 595204-001 Power button board 595205-001 USB board 595206-001 Top cover (includes TouchPad board) for use in biscotti computer models 595207-001 Top cover (includes TouchPad board) for use in matte black computer models (Continued) Maintenance and Service Guide - HP G62t-350 | Compaq Presario CQ62 Notebook PC and HP G62 Notebook PC - Maintena - Page 42
parts catalog Spare part number Description number 595832-001 Fan/heat sink assembly for use with UMA systems (includes replacement thermal material) 595833-001 Fan/heat sink assembly for use with discrete systems (includes replacement 4 GB memory module ( 001 RTC battery 602992- Service Guide - HP G62t-350 | Compaq Presario CQ62 Notebook PC and HP G62 Notebook PC - Maintena - Page 43
enclosure for use with HP G62 silver computer models (for model 1.1 only) 605147-001 Top cover (includes TouchPad board) for use in silver computer models (for model 1.1 only) 606573-001 Fan/heat sink assembly for use with UMA GL40 systems (includes replacement thermal material) (for models - HP G62t-350 | Compaq Presario CQ62 Notebook PC and HP G62 Notebook PC - Maintena - Page 44
memory module (6400 MHz, DDR2) (for model 1.1 only) 619997-001 Intel Centrino Advanced -N + WiMAX 6250 (for model 1.2 only) 622562-001 39.6-cm (15.6-in) HD, light-emitting diode display assembly for HP G62 ) 622567-001 Top cover (includes TouchPad board) for use in imperial blue Service Guide - HP G62t-350 | Compaq Presario CQ62 Notebook PC and HP G62 Notebook PC - Maintena - Page 45
all cases, avoid bending, twisting, or tearing cables. Be sure that cables are routed in such a way that they cannot be caught or snagged by parts being removed or replaced. Handle flex cables with extreme care; these cables tear easily. Maintenance and Service Guide 4-1 - HP G62t-350 | Compaq Presario CQ62 Notebook PC and HP G62 Notebook PC - Maintena - Page 46
Removal and replacement procedures Drive handling Ä CAUTION: Drives are fragile components that must be handled with care. To prevent damage to the components as little as possible. ■ If you remove a component, place it in an electrostatic-safe container. 4-2 Maintenance and Service Guide - HP G62t-350 | Compaq Presario CQ62 Notebook PC and HP G62 Notebook PC - Maintena - Page 47
Removal and replacement procedures The following table shows how such as ordinary plastic assembly aids and Styrofoam. ■ Handle ESD-sensitive components, parts, and assemblies by the case or PCM laminate. Handle these items only at connectors or test equipment. Maintenance and Service Guide 4-3 - HP G62t-350 | Compaq Presario CQ62 Notebook PC and HP G62 Notebook PC - Maintena - Page 48
Removal and replacement procedures Equipment guidelines Grounding equipment must include either a wrist strap or a foot strap at a grounded workstation. ■ When seated laminate Use Bags Floor mats Floor mats Voltage protection level 1,500 V 7,500 V 5,000 V 4-4 Maintenance and Service Guide - HP G62t-350 | Compaq Presario CQ62 Notebook PC and HP G62 Notebook PC - Maintena - Page 49
's hardware components. The part number helps a service technician to determine what components and parts are needed. The duration of the warranty period for the computer. An alphanumeric identifier used to locate documents, drivers, and support for the computer. Maintenance and Service Guide 4-5 - HP G62t-350 | Compaq Presario CQ62 Notebook PC and HP G62 Notebook PC - Maintena - Page 50
Removal and replacement procedures Computer feet The computer feet are adhesive-backed rubber pads. The feet are included in the Rubber Kit, spare part number 595198-001. There are 4 rubber feet that attach to the base enclosure in the locations illustrated below. 4-6 Maintenance and Service Guide - HP G62t-350 | Compaq Presario CQ62 Notebook PC and HP G62 Notebook PC - Maintena - Page 51
the battery 2 upward and remove it 3 from the computer. To insert the battery, insert the rear edge of the battery into the battery bay and pivot the front edge downward until the battery is seated. The battery release latch automatically locks the battery into place. Maintenance and Service Guide - HP G62t-350 | Compaq Presario CQ62 Notebook PC and HP G62 Notebook PC - Maintena - Page 52
and replacement procedures Hard drive ✎ The hard drive spare part kit includes and then disconnecting the AC adapter from the computer. 4. Remove the battery (see "Battery" on page 4-7). Remove the hard drive: 1. Loosen the two Kit, spare part number 595200-001. 4-8 Maintenance and Service Guide - HP G62t-350 | Compaq Presario CQ62 Notebook PC and HP G62 Notebook PC - Maintena - Page 53
drive cable from the system board 3. 6. Remove the hard drive 4 from the hard drive bay. 7. To replace the hard drive bracket, remove the four Phillips PM3.0×4.0 hard drive bracket screws 1 from each side of the procedure to reassemble and install the hard drive. Maintenance and Service Guide 4-9 - HP G62t-350 | Compaq Presario CQ62 Notebook PC and HP G62 Notebook PC - Maintena - Page 54
PM2.5×6.0 captive screws 1 that secure the memory module cover to the computer. 2. Lift the back side of the memory module cover cover 2, lift it up 3, and remove the cover. The memory module cover is included in the Plastics Kit, spare part number 595200-001. 4-10 Maintenance and Service Guide - HP G62t-350 | Compaq Presario CQ62 Notebook PC and HP G62 Notebook PC - Maintena - Page 55
away from the computer.) 4. Remove the memory module 2 by pulling the module away from the slot at an angle. Memory modules are designed with a notch 3 to prevent incorrect insertion into the memory module slot. Reverse this procedure to install a memory module. Maintenance and Service Guide 4-11 - HP G62t-350 | Compaq Presario CQ62 Notebook PC and HP G62 Notebook PC - Maintena - Page 56
Removal and replacement procedures Wireless module Description Spare part number Atheros AR9285 802.11 a/b/g/n 2x2 WiFi adapter from the computer. 4. Remove the battery (see "Battery" on page 4-7). 5. Remove the memory module (see "Memory module" on page 4-10). 4-12 Maintenance and Service Guide - HP G62t-350 | Compaq Presario CQ62 Notebook PC and HP G62 Notebook PC - Maintena - Page 57
. If you replace the module and then receive a warning message, remove the module to restore computer functionality, and then contact technical support through Help and Support. 1. Disconnect insertion. Reverse this procedure to install the wireless module. Maintenance and Service Guide 4-13 - HP G62t-350 | Compaq Presario CQ62 Notebook PC and HP G62 Notebook PC - Maintena - Page 58
replacement procedures Optical drive ✎ The optical drive spare part driver 1, into the release access slot in the hard drive bay. (The disc tray is partially ejected from the optical drive.) 3. Grasp the bezel and slide the optical drive 2 out of the computer. 4-14 Maintenance and Service Guide - HP G62t-350 | Compaq Presario CQ62 Notebook PC and HP G62 Notebook PC - Maintena - Page 59
Removal and replacement procedures Maintenance and Service Guide 4-15 - HP G62t-350 | Compaq Presario CQ62 Notebook PC and HP G62 Notebook PC - Maintena - Page 60
Removal and replacement procedures 4. To replace the optical drive bracket, position the optical drive with the rear toward you. 5. Remove the two Phillips PM2 Remove the optical drive bracket 2. Reverse this procedure to reassemble and install an optical drive. 4-16 Maintenance and Service Guide - HP G62t-350 | Compaq Presario CQ62 Notebook PC and HP G62 Notebook PC - Maintena - Page 61
Battery" on page 4-7). 5. Remove the hard drive (see "Hard drive" on page 4-8). 6. Remove the memory module (see "Memory module" on page 4-10). 7. Remove the wireless module (see "Wireless module" on page 4-12). 8. Remove the optical drive (see "Optical drive" on page 4-14). Maintenance and Service - HP G62t-350 | Compaq Presario CQ62 Notebook PC and HP G62 Notebook PC - Maintena - Page 62
the front toward you. 4. Open the computer as far as possible. 5. Release the tabs along the left 1 and right 2 edges of the keyboard using a thin flat-bladed screwdriver. 6. Lift the rear edge of the keyboard 3, and set the keyboard back towards the display 4. 4-18 Maintenance and Service Guide - HP G62t-350 | Compaq Presario CQ62 Notebook PC and HP G62 Notebook PC - Maintena - Page 63
and replacement procedures 7. Release the zero insertion force (ZIF) connector 1 to which the keyboard cable is attached, and then disconnect the keyboard cable 2 from the system board. 8. Remove the keyboard. Reverse this procedure to install the keyboard. Maintenance and Service Guide 4-19 - HP G62t-350 | Compaq Presario CQ62 Notebook PC and HP G62 Notebook PC - Maintena - Page 64
"Battery" on page 4-7). 5. Remove the hard drive (see "Hard drive" on page 4-8). 6. Remove the memory module (see "Memory module" on page 4-10). 7. Remove the wireless module (see "Wireless module" on page 4-12). 8. Remove the optical drive (see "Optical drive" on page 4-14). 9. Remove the keyboard - HP G62t-350 | Compaq Presario CQ62 Notebook PC and HP G62 Notebook PC - Maintena - Page 65
Removal and replacement procedures 5. Remove the Phillips PM2.5×6.0 screw that secures the switch cover to the computer. 6. Release the power button ZIF connector 1, speaker cable 2, touchpad ZIF connector 3, and touchpad button ZIF connector 4. Maintenance and Service Guide 4-21 - HP G62t-350 | Compaq Presario CQ62 Notebook PC and HP G62 Notebook PC - Maintena - Page 66
7. Lift the rear edge of the top cover 1 until the top cover disengages from the base enclosure. 8. Remove the top cover 2. ✎ The TouchPad is glued to the top cover and is included with the top cover spare part. Reverse this procedure to install the top cover. 4-22 Maintenance and Service Guide - HP G62t-350 | Compaq Presario CQ62 Notebook PC and HP G62 Notebook PC - Maintena - Page 67
"Battery" on page 4-7). 5. Remove the hard drive (see "Hard drive" on page 4-8). 6. Remove the memory module (see "Memory module" on page 4-10). 7. Remove the wireless module (see "Wireless module" on page 4-12). 8. Remove the optical drive (see "Optical drive" on page 4-14). 9. Remove the keyboard - HP G62t-350 | Compaq Presario CQ62 Notebook PC and HP G62 Notebook PC - Maintena - Page 68
Removal and replacement procedures Touchpad button board Description Touchpad button board Spare part number 595203-001 Before removing the touchpad button board: 1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut - HP G62t-350 | Compaq Presario CQ62 Notebook PC and HP G62 Notebook PC - Maintena - Page 69
"Battery" on page 4-7). 5. Remove the hard drive (see "Hard drive" on page 4-8). 6. Remove the memory module (see "Memory module" on page 4-10). 7. Remove the wireless module (see "Wireless module" on page 4-12). 8. Remove the optical drive (see "Optical drive" on page 4-14). 9. Remove the keyboard - HP G62t-350 | Compaq Presario CQ62 Notebook PC and HP G62 Notebook PC - Maintena - Page 70
Removal and replacement procedures Display assembly Description 39.6-cm (15.6-in) High Definition (HD), light-emitting diode (LED) display assembly for use in: HP G62 computer biscotti computer models HP G62 computer biscotti computer models with webcam Presario CQ62 biscotti computer models - HP G62t-350 | Compaq Presario CQ62 Notebook PC and HP G62 Notebook PC - Maintena - Page 71
Removal and replacement procedures Remove the display assembly: 1. Disconnect the display panel cable 1 and the microphone cable 2 from the system board and remove cable 5 from the system board and release it from the clips that attach it to the system board. Maintenance and Service Guide 4-27 - HP G62t-350 | Compaq Presario CQ62 Notebook PC and HP G62 Notebook PC - Maintena - Page 72
Removal and replacement procedures Ä CAUTION: Support the display assembly when removing the following screws. Failure to support the display assembly can result in damage to the display assembly and it. Reverse this procedure to install the display assembly. 4-28 Maintenance and Service Guide - HP G62t-350 | Compaq Presario CQ62 Notebook PC and HP G62 Notebook PC - Maintena - Page 73
covers and screws: 1 2 mylar screw covers on the display bezel bottom edge. The display mylar screw covers are included in the Display Rubber Kit, spare part number 595198-001. 2 Two Phillips PM2.5×7.0 screws on the display bezel bottom edge. Maintenance and Service Guide 4-29 - HP G62t-350 | Compaq Presario CQ62 Notebook PC and HP G62 Notebook PC - Maintena - Page 74
display bezel 3. Reverse this procedure to install the display bezel. 9. To replace the webcam module (select models only), lift the webcam module as far from is available using spare part number 600166-001. Reverse this procedure to install the webcam module. 4-30 Maintenance and Service Guide - HP G62t-350 | Compaq Presario CQ62 Notebook PC and HP G62 Notebook PC - Maintena - Page 75
hinge covers. 13. To replace the display panel, remove eight phillips PM2.5×6.0 screws 1 that secure the display panel to the display enclosure. 14. Remove the display panel 2 from the display enclosure. Reverse this procedure to install the display panel. Maintenance and Service Guide 4-31 - HP G62t-350 | Compaq Presario CQ62 Notebook PC and HP G62 Notebook PC - Maintena - Page 76
available using spare part number 595195-001. Reverse this procedure to install the display panel brackets. 17. To replace the wireless antenna kit using spare part number 595196-001. Reverse this procedure to install the display wireless antenna transceivers. 4-32 Maintenance and Service Guide - HP G62t-350 | Compaq Presario CQ62 Notebook PC and HP G62 Notebook PC - Maintena - Page 77
"Battery" on page 4-7). 5. Remove the hard drive (see "Hard drive" on page 4-8). 6. Remove the memory module (see "Memory module" on page 4-10). 7. Remove the wireless module (see "Wireless module" on page 4-12). 8. Remove the optical drive (see "Optical drive" on page 4-14). 9. Remove the keyboard - HP G62t-350 | Compaq Presario CQ62 Notebook PC and HP G62 Notebook PC - Maintena - Page 78
Battery" on page 4-7). 7. Remove the hard drive (see "Hard drive" on page 4-8). 8. Remove the memory module (see "Memory module" on page 4-10). 9. Remove the wireless module (see "Wireless module" on page 4-12). 10. Remove the optical drive (see "Optical drive" on page 4-14). 11. Remove the keyboard - HP G62t-350 | Compaq Presario CQ62 Notebook PC and HP G62 Notebook PC - Maintena - Page 79
"Battery" on page 4-7). 6. Remove the hard drive (see "Hard drive" on page 4-8). 7. Remove the memory module (see "Memory module" on page 4-10). 8. Remove the wireless module (see "Wireless module" on page 4-12). 9. Remove the optical drive (see "Optical drive" on page 4-14). 10. Remove the keyboard - HP G62t-350 | Compaq Presario CQ62 Notebook PC and HP G62 Notebook PC - Maintena - Page 80
Battery" on page 4-7). 7. Remove the hard drive (see "Hard drive" on page 4-8). 8. Remove the memory module (see "Memory module" on page 4-10). 9. Remove the wireless module (see "Wireless module" on page 4-12). 10. Remove the optical drive (see "Optical drive" on page 4-14). 11. Remove the keyboard - HP G62t-350 | Compaq Presario CQ62 Notebook PC and HP G62 Notebook PC - Maintena - Page 81
When replacing the system board, be sure that the following components are removed from the defective system board and installed on the replacement system board: ■ Memory module (see "Memory module" on page 4-10) ■ Wireless module (see "Wireless module" on page 4-12) Maintenance and Service Guide - HP G62t-350 | Compaq Presario CQ62 Notebook PC and HP G62 Notebook PC - Maintena - Page 82
Removal and replacement procedures ■ Modem module (see "Modem" on page 4-36) ■ Fan/heat sink assembly (see "Fan/heat sink assembly" on page 4-41) ■ Processor (see "Processor" on page 4-47) 4-38 Maintenance and Service Guide - HP G62t-350 | Compaq Presario CQ62 Notebook PC and HP G62 Notebook PC - Maintena - Page 83
Removal and replacement procedures Remove the system board: 1. Disconnect the RJ-11 cable 1 from its mounting clip in the base enclosure. 2. Disconnect the and pull it away from the base enclosure 4 at an angle. Reverse this procedure to install the system board. Maintenance and Service Guide 4-39 - HP G62t-350 | Compaq Presario CQ62 Notebook PC and HP G62 Notebook PC - Maintena - Page 84
Removal and replacement procedures RTC battery Description RTC battery Spare part number 602745-001 Before removing the RTC battery: 1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down - HP G62t-350 | Compaq Presario CQ62 Notebook PC and HP G62 Notebook PC - Maintena - Page 85
models with GL40 UMA systems graphics subsystem memory (for models 1.1 and 1.2 only) Fan/heat sink assembly (includes replacement thermal material) for use only with computer models with HD545V discrete graphics subsystem memory (for model 1.1 only) Spare part number 595832-001 595833-001 606573 - HP G62t-350 | Compaq Presario CQ62 Notebook PC and HP G62 Notebook PC - Maintena - Page 86
Removal and replacement procedures Remove the fan/heat sink assembly: ✎ Due to the adhesive sink assembly. ✎ Steps 1 through 4 apply only to computer models equipped with graphics subsystems having UMA memory. 1. Turn the system board right-side up, with the front toward you. 2. Disconnect the fan - HP G62t-350 | Compaq Presario CQ62 Notebook PC and HP G62 Notebook PC - Maintena - Page 87
Removal and replacement procedures 3. Loosen the four Phillips spring-loaded captive screws 1 that secure the fan/heat sink assembly. 4. Remove the fan/heat sink assembly 2 by lifting it straight up. Maintenance and Service Guide 4-43 - HP G62t-350 | Compaq Presario CQ62 Notebook PC and HP G62 Notebook PC - Maintena - Page 88
Removal and replacement procedures ✎ Steps 5 through 8 apply only to computer models equipped with graphics subsystems having discrete memory. 5. Turn the system board right-side up, with the front toward you. this procedure to install the fan/heat sink assembly. 4-44 Maintenance and Service Guide - HP G62t-350 | Compaq Presario CQ62 Notebook PC and HP G62 Notebook PC - Maintena - Page 89
following illustration shows the replacement thermal material locations for computer models graphics subsystems having UMA memory ✎ The thermal the fan/heat sink assembly 1 that services the processor 2. Replacement thermal grease and pads are included in spare parts kits for all system boards, fan/ - HP G62t-350 | Compaq Presario CQ62 Notebook PC and HP G62 Notebook PC - Maintena - Page 90
shows the replacement thermal material locations for computer models equipped with graphics subsystems with discrete memory. ✎ The 2 that services the Northbridge chip 4. Replacement thermal grease and pads are included with all system board, fan/heat sink assembly, and processor spare part kits. - HP G62t-350 | Compaq Presario CQ62 Notebook PC and HP G62 Notebook PC - Maintena - Page 91
the battery (see "Battery" on page 4-7) 5. Remove the battery (see "Battery" on page 4-7). 6. Remove the battery (see "Battery" on page 4-7). 7. Remove the hard drive (see "Hard drive" on page 4-8). 8. Remove the memory module (see "Memory module" on page 4-10). Maintenance and Service Guide 4-47 - HP G62t-350 | Compaq Presario CQ62 Notebook PC and HP G62 Notebook PC - Maintena - Page 92
Removal and replacement procedures 9. Remove the wireless module (see "Wireless module" on page 4-12). 10. Remove the optical drive (see "Optical drive" on page 4-14). 11. Remove the keyboard (see "Keyboard" on page 4-17). "Fan/heat sink assembly" on page 4-41). 4-48 Maintenance and Service Guide - HP G62t-350 | Compaq Presario CQ62 Notebook PC and HP G62 Notebook PC - Maintena - Page 93
Removal and replacement procedures Remove the processor: 1. Use a flat-bladed screwdriver to turn the processor locking screw 1 one-half turn counterclockwise until the triangle embossed on the processor slot 4. Reverse this procedure to install the processor. Maintenance and Service Guide 4-49 - HP G62t-350 | Compaq Presario CQ62 Notebook PC and HP G62 Notebook PC - Maintena - Page 94
Battery" on page 4-7). 7. Remove the hard drive (see "Hard drive" on page 4-8). 8. Remove the memory module (see "Memory module" on page 4-10). 9. Remove the wireless module (see "Wireless module" on page 4-12). 10. Remove the optical drive (see "Optical drive" on page 4-14). 11. Remove the keyboard - HP G62t-350 | Compaq Presario CQ62 Notebook PC and HP G62 Notebook PC - Maintena - Page 95
Removal and replacement procedures Remove the RJ-11 connector 1. Remove the cable from the clips 1, and then lift the connector straight up 2 and out of the computer. Reverse this procedure to install the RJ-11 connector. Maintenance and Service Guide 4-51 - HP G62t-350 | Compaq Presario CQ62 Notebook PC and HP G62 Notebook PC - Maintena - Page 96
Removal and replacement procedures 4-52 Maintenance and Service Guide - HP G62t-350 | Compaq Presario CQ62 Notebook PC and HP G62 Notebook PC - Maintena - Page 97
computer. When the Press the ESC key for Startup Menu message appears in the lower left corner of the screen, press the esc key. 2. When the Startup Menu appears, press the f10 key. Changing the language then press the enter key. Changes go into effect immediately. Maintenance and Service Guide 5-1 - HP G62t-350 | Compaq Presario CQ62 Notebook PC and HP G62 Notebook PC - Maintena - Page 98
Utility Because Setup Utility is not Windows based, it does not support the TouchPad. Navigation and selection are by keystroke. ■ To choose a key for Startup Menu message appears in the lower left corner of the screen, press the esc key. When the Startup Menu appears, press the f10 Service Guide - HP G62t-350 | Compaq Presario CQ62 Notebook PC and HP G62 Notebook PC - Maintena - Page 99
the Setup Utility menu items listed in this chapter might not be supported by the computer. Main menu Select System information Security menu Select . ■ View specification information about the processor, memory size, system BIOS, and keyboard controller version (select models only). To do - HP G62t-350 | Compaq Presario CQ62 Notebook PC and HP G62 Notebook PC - Maintena - Page 100
Setup Utility System Configuration menu Select Language Support Button Sound (select models only) Virtualization Technology (select models only) Processor C6 State ( a comprehensive self-test on a secondary hard drive. Run a diagnostic test on the system memory. 5-4 Maintenance and Service Guide - HP G62t-350 | Compaq Presario CQ62 Notebook PC and HP G62 Notebook PC - Maintena - Page 101
in Depth 24.7 cm 9.7 in Height (front) 3.2 cm 1.3 in Height (rear 3.7 cm 1.5 Weight Equipped with 6-cell battery and optical drive 2.5 kg 5.5 Ibs Input power Operating voltage 18.5 V dc @ 3.5 A - 65 W or 19.0 well within this range of temperatures. Maintenance and Service Guide 6-1 - HP G62t-350 | Compaq Presario CQ62 Notebook PC and HP G62 Notebook PC - Maintena - Page 102
8.27 in 14.1 in 15.6 in 0.259 x 0.259 mm 1368 x 768 RGB vertical strip LED 80 x 25 5.3 w +/-45° horizontal, +15/-35 vertical typical 6-2 Maintenance and Service Guide - HP G62t-350 | Compaq Presario CQ62 Notebook PC and HP G62 Notebook PC - Maintena - Page 103
when referring to hard drive storage capacity. Actual accessible capacity is less. Actual drive specifications might differ slightly. ✎ Certain restrictions and exclusions apply. Contact technical support for details. Maintenance and Service Guide 6-3 - HP G62t-350 | Compaq Presario CQ62 Notebook PC and HP G62 Notebook PC - Maintena - Page 104
-R 4X DVD-RW 2.4X DVD+R(9) 5X DVD-system memory Read: Write: CD-DA, CD+(E)G, CD-MIDI, memory CD DVD < 175 ms < 230 ms 2 MB 3,600 KB/sec 10,800 KB/sec 3,600 KB/sec 2,400 KB/sec 10,800 KB/sec 5,400 KB/sec 10,800 KB/sec 5,400 KB/sec 2,700 KB/sec 6,750 KB/sec 6-4 Maintenance and Service Guide - HP G62t-350 | Compaq Presario CQ62 Notebook PC and HP G62 Notebook PC - Maintena - Page 105
buffer Data transfer rate 2X BD-system memory 8X DVD 16X CD-R 16X CD-RW +R-DL, DVD+RW, DVD-R, DVD-R-DL, DVD-RW, DVD-system memory (Ver.2), CD-DA, CD-ROM (Mode 1 and mode 2), CD sessions), CD Extra, CD-R, CD-RW, and CD-TEXT DVD-system memory (Ver.2), DVD+R, DVD-R, CD-R, and CD-RW BD DVD < 230 - HP G62t-350 | Compaq Presario CQ62 Notebook PC and HP G62 Notebook PC - Maintena - Page 106
Keyboard with HP QLB System CMOS/real time clock Intel 5 Series/3400 Series Chipset Family SMBus Controller - 3B30 Synaptics PS/2 Port TouchPad PCI Express Root Port 1 - 3B42 Intel Turbo Boost Technology Driver Intel PCHM SATA AHCI Controller 4 Port Intel 5 Series/3400 Maintenance and Service Guide - HP G62t-350 | Compaq Presario CQ62 Notebook PC and HP G62 Notebook PC - Maintena - Page 107
and Service Guide memory access controller Intel Series/3400 Series Chipset Family PCI Express Root Port 1 - 3B42 Standard 101/102-Key or Microsoft Natural PS/2 Keyboard with HP QLB Standard 101/102-Key or Microsoft Natural PS/2 Keyboard with HP QLB PCI bus System CMOS/real time clock Motherboard - HP G62t-350 | Compaq Presario CQ62 Notebook PC and HP G62 Notebook PC - Maintena - Page 108
memory map specifications Memory Motherboard resources Intel 5 Series/3400 Series Chipset Family PCI Express Root Port 2- 3B44 Motherboard resources Motherboard resources Motherboard resources Motherboard resources Motherboard resources Motherboard resources (Continued) Maintenance and Service Guide - HP G62t-350 | Compaq Presario CQ62 Notebook PC and HP G62 Notebook PC - Maintena - Page 109
Motherboard resources High Definition Audio Controller Intel Graphics Media Accelerator HD Intel Graphics Media Accelerator HD Intel PCHM SATA AHCI Controller 4 Port Intel Management Engine Interface Intel 5 Series/3400 Series Chipset Family SMBus Controller - 3B30 Maintenance and Service Guide - HP G62t-350 | Compaq Presario CQ62 Notebook PC and HP G62 Notebook PC - Maintena - Page 110
Specifications 6-10 Maintenance and Service Guide - HP G62t-350 | Compaq Presario CQ62 Notebook PC and HP G62 Notebook PC - Maintena - Page 111
a reasonably current backup. Tools provided by the operating system and HP Recovery Manager software are designed to help you with the following a program or driver (Recovery Manager software feature). This feature helps you reinstall a program or driver without performing a and Service Guide 7-1 - HP G62t-350 | Compaq Presario CQ62 Notebook PC and HP G62 Notebook PC - Maintena - Page 112
Click Advanced Options. ✎ If you are operating the computer on battery power, you are prompted to connect to AC power before you can go to the next step. 3. Click Recovery disc creation, and then click Next. 4. Follow the on-screen instructions. When to back up ■ On a regularly scheduled basis ✎ Set - HP G62t-350 | Compaq Presario CQ62 Notebook PC and HP G62 Notebook PC - Maintena - Page 113
a restore point. 5. Click Create. The System Protection window opens. 6. Follow the on-screen instructions. Restore to a previous date and time To revert to a restore point (created at a Next. The System Restore window opens. 5. Follow the on-screen instructions. Maintenance and Service Guide 7-3 - HP G62t-350 | Compaq Presario CQ62 Notebook PC and HP G62 Notebook PC - Maintena - Page 114
and driver roll- downloaded the partition is present, an HP Recovery drive is listed in screen. Then select Recovery Manager. Recovery Manager opens. 2. Click Advanced Options. 3. Click System recovery, and then click Next. 4. Follow the on-screen instructions. 7-4 Maintenance and Service Guide - HP G62t-350 | Compaq Presario CQ62 Notebook PC and HP G62 Notebook PC - Maintena - Page 115
Audio-in (microphone) 8 Connector pin assignments Pin 1 2 3 Audio-out (headphone) Signal Audio signal in Audio signal in Ground Pin Signal 1 Audio out, left channel 2 Audio out, right channel 3 Ground Maintenance and Service Guide 8-1 - HP G62t-350 | Compaq Presario CQ62 Notebook PC and HP G62 Notebook PC - Maintena - Page 116
analog 8 Ground analog 9 +5 VDC 10 Ground 11 Monitor detect 12 DDC 2B data 13 Horizontal sync 14 Vertical sync 15 DDC 2B clock 8-2 Maintenance and Service Guide - HP G62t-350 | Compaq Presario CQ62 Notebook PC and HP G62 Notebook PC - Maintena - Page 117
) data clockConsumer electronics control (CEC) Not connected Display data channel (DDC) clock Display data channel (DDC) data Ground +5V Power Hot plug detect Maintenance and Service Guide 8-3 - HP G62t-350 | Compaq Presario CQ62 Notebook PC and HP G62 Notebook PC - Maintena - Page 118
Connector pin assignments RJ-11 (modem) Pin 1 2 3 4 5 6 RJ-45 (network) Signal Unused Tip Ring Unused Unused Unused Pin Signal 1 Transmit + 2 Transmit - 3 Receive + 4 Unused 5 Unused 6 Receive - 7 Unused 8 Unused 8-4 Maintenance and Service Guide - HP G62t-350 | Compaq Presario CQ62 Notebook PC and HP G62 Notebook PC - Maintena - Page 119
Universal Serial Bus Pin Signal 1 +5 VDC 2 Data - 3 Data + 4 Ground Connector pin assignments Maintenance and Service Guide 8-5 - HP G62t-350 | Compaq Presario CQ62 Notebook PC and HP G62 Notebook PC - Maintena - Page 120
Connector pin assignments 8-6 Maintenance and Service Guide - HP G62t-350 | Compaq Presario CQ62 Notebook PC and HP G62 Notebook PC - Maintena - Page 121
of an EN 60 320/IEC 320 Standard Sheet C13 connector for mating with the appliance inlet on the back of the computer. Maintenance and Service Guide 9-1 - HP G62t-350 | Compaq Presario CQ62 Notebook PC and HP G62 Notebook PC - Maintena - Page 122
wall plug) must bear the certification mark of the agency responsible for evaluation in the country or region where it will be used. 9-2 Maintenance and Service Guide - HP G62t-350 | Compaq Presario CQ62 Notebook PC and HP G62 Notebook PC - Maintena - Page 123
battery in general household waste. Follow the local laws and regulations in your area for computer battery .org. This section provides disassembly instructions for the display assembly. The display provided in this chapter are general disassembly instructions. Specific details, such as screw sizes - HP G62t-350 | Compaq Presario CQ62 Notebook PC and HP G62 Notebook PC - Maintena - Page 124
the top and bottom inside edges 2 of the display bezel until the bezel disengages from the display assembly. 3. Remove the display bezel 3. 10-2 Maintenance and Service Guide - HP G62t-350 | Compaq Presario CQ62 Notebook PC and HP G62 Notebook PC - Maintena - Page 125
the display enclosure. 7. Turn the display panel assembly upside down. 8. Remove all screws that secure the display panel frame to the display panel. Maintenance and Service Guide 10-3 - HP G62t-350 | Compaq Presario CQ62 Notebook PC and HP G62 Notebook PC - Maintena - Page 126
backlight cover. 13. Turn the display panel right-side up. 14. Remove the backlight cables 1 from the clip 2 in the display panel. 10-4 Maintenance and Service Guide - HP G62t-350 | Compaq Presario CQ62 Notebook PC and HP G62 Notebook PC - Maintena - Page 127
and handling the backlight to avoid damaging this component and causing exposure to the mercury. 17. Remove the backlight from the backlight frame. Maintenance and Service Guide 10-5 - HP G62t-350 | Compaq Presario CQ62 Notebook PC and HP G62 Notebook PC - Maintena - Page 128
4 that secures the LCD panel to the display rear panel. 22. Remove the LCD panel. 23. Recycle the LCD panel and backlight. 10-6 Maintenance and Service Guide - HP G62t-350 | Compaq Presario CQ62 Notebook PC and HP G62 Notebook PC - Maintena - Page 129
-side 2-5 right-side 2-6 top 2-1 TouchPad 2-1 computer feet, locations 4-6 computer specifications 6-1 connectors, service consideration 4-1 creating recovery discs 8-1 creating recovery points 8-3 D Diagnostics menu 5-4 display assembly removal 4-26 spare part number 4-25 display bezel 3-9 removal - HP G62t-350 | Compaq Presario CQ62 Notebook PC and HP G62 Notebook PC - Maintena - Page 130
key components 2-4 keyboard product description 1-3 removal 4-17 spare part number 3-3, 4- part number 3-6, 3-11, 4-7, 4-14 specifications 6-4, 6-5 P packaging guidelines 4-3 panel, product description 1-1 pin assignments audio-in 9-1 audio-out 9-1 HDMI 9-3 headphone 9-1 Maintenance and Service Guide - HP G62t-350 | Compaq Presario CQ62 Notebook PC and HP G62 Notebook PC - Maintena - Page 131
external media cards 1-3 graphics 1-1 hard drives 1-2 keyboard 1-3 memory module 1-1 microphone 1-2 modem module 1-2 operating system 1-3 optical drives 1-2 panel 1-1 ports 1-3 power requirements 1-3 product name 1-1 serviceability 1-3 TouchPad 2-1 video 2-5 webcam 1-2 wireless module 1-2 product - HP G62t-350 | Compaq Presario CQ62 Notebook PC and HP G62 Notebook PC - Maintena - Page 132
5-3 system memory map 6-8 system recovery points 8-3 T thermal material 4-40 thermal module removal 4-40 spare part number 4-39 tools required 4-1 top components 2-1 top cover spare part number 3-3, 3-16 TouchPad location 2-1 on/off button 2-1 U USB port pin assignments 9-5 user replaceable parts
Compaq Presario CQ62 Notebook PC
HP G62 Notebook PC
Maintenance and Service Guide
Document Part Number: 602633-001
January 2010
This guide is a troubleshooting reference used for maintaining and servicing the computer. It provides
comprehensive information on identifying computer features, components, and spare parts; and performing
computer disassembly procedures.