HP Gt7725 Troubleshooting Guide: HP gt7725 Thin Clients
HP Gt7725 - Compaq Thin Client Manual
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- HP Gt7725 | Troubleshooting Guide: HP gt7725 Thin Clients - Page 1
Troubleshooting Guide HP gt7720 and gt7725 Thin Clients - HP Gt7725 | Troubleshooting Guide: HP gt7725 Thin Clients - Page 2
HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP Hewlett-Packard Company. Troubleshooting Guide Thin Client Second Edition (May 2009) Document Part Number: - HP Gt7725 | Troubleshooting Guide: HP gt7725 Thin Clients - Page 3
About This Book WARNING! Text set off in this manner indicates that failure to follow directions could result in bodily harm or loss of life. CAUTION: Text set off in this manner indicates that failure to follow directions could result in damage to equipment or loss of information. NOTE: Text set - HP Gt7725 | Troubleshooting Guide: HP gt7725 Thin Clients - Page 4
iv About This Book - HP Gt7725 | Troubleshooting Guide: HP gt7725 Thin Clients - Page 5
, Expansion Module, and Side Access Panel 16 Installing Thin Client Options ...18 Installing the USB Device 18 Removing and Replacing the Battery 18 Installing the PCI-Express Card 19 External Drives ...20 3 BIOS Settings, (F10) Utility Using the BIOS Settings ...21 Changing BIOS Settings from - HP Gt7725 | Troubleshooting Guide: HP gt7725 Thin Clients - Page 6
) Unit Troubleshooting 31 Troubleshooting Flowcharts 33 Initial Troubleshooting 33 Initial Troubleshooting Part 2 34 No Power, Part 1 35 No Power, Part 2 36 No Power, Part 3 37 No Video, Part 1 38 No Video, Part 2 39 No Video, Part 3 39 No Video, Part 4 41 NO OS Loading 42 OS Not Loading - HP Gt7725 | Troubleshooting Guide: HP gt7725 Thin Clients - Page 7
A Specifications Appendix B Adding an Image Restore Tool Appendix C Configuring a PXE Server Prerequisites ...57 Installing Remote Installation Services (RIS PXE Server 57 Authorizing Remote Installation Services (RIS PXE Server 57 Configuring Remote Installation Services 58 Set User Permissions - HP Gt7725 | Troubleshooting Guide: HP gt7725 Thin Clients - Page 8
viii - HP Gt7725 | Troubleshooting Guide: HP gt7725 Thin Clients - Page 9
The gt7720 thin client models use the Microsoft Windows Embedded Standard (WES) operating system. The gt7725 Linux thin client offers an extensible Linux image built upon Debian. Product features For more information, refer to the model-specific QuickSpecs at http://h18004.www1.hp.com/products - HP Gt7725 | Troubleshooting Guide: HP gt7725 Thin Clients - Page 10
Serial Number Location Every thin client includes a unique serial number located as shown in the following illustration. Have this number available when contacting HP customer service for assistance. Figure 1-1 Serial number location 2 Chapter 1 Product Description - HP Gt7725 | Troubleshooting Guide: HP gt7725 Thin Clients - Page 11
(5) Power LED (2) Power button (6) Line-out (headphone) audio connector (3) Flash activity LED (7) Universal serial bus (USB) connectors (2) (4) Line-in (microphone) connector * For more information, refer to the model-specific QuickSpecs at http://h18004.www1.hp.com/products/quickspecs - HP Gt7725 | Troubleshooting Guide: HP gt7725 Thin Clients - Page 12
Top Components For more information, http://www.hp.com and search for your specific thin client model to find the modelspecific QuickSpecs. The secure USB compartment allows you to use two USB devices in a secured location. Figure 1-3 Top components, external view (1) Cable lock slot (2) Secure - HP Gt7725 | Troubleshooting Guide: HP gt7725 Thin Clients - Page 13
Rear Panel Components For more information, http://www.hp.com and search for your specific thin client model to find the modelspecific QuickSpecs. Dual-head Configuration Figure 1-5 Rear panel components (1) Line-out (headphone) audio connector (2) Ethernet RJ-45 connector (3) Universal serial - HP Gt7725 | Troubleshooting Guide: HP gt7725 Thin Clients - Page 14
(2) included) (2) S-Video out (not supported) (7) DVI-D connector (3) Line-out (headphone) audio connector (8) DVI-I connector (4) Ethernet RJ-45 connector (9) Serial connector (5) Universal serial bus (USB) connectors (4) (10) Power connector 6 Chapter 1 Product Description - HP Gt7725 | Troubleshooting Guide: HP gt7725 Thin Clients - Page 15
Installing the Rubber Feet To install the rubber feet: 1. Locate the holes in the corners of the left side of the thin client. 2. Remove the feet from their backing. 3. Align the feet with their holes and press them in securely. Figure 1-7 Installing the rubber feet Product features 7 - HP Gt7725 | Troubleshooting Guide: HP gt7725 Thin Clients - Page 16
into the slots (1), and then slide the stand about 1.26 cm (1/2 inch) toward the back of the unit until it locks into place (2). Figure 1-8 Installing the stand Removing the Stand To remove the stand: 1. Turn unit upside down. 2. Press the tab (1), and then slide the stand about 1.26 cm (1/2 inch - HP Gt7725 | Troubleshooting Guide: HP gt7725 Thin Clients - Page 17
how to use Altiris Deployment Server with the thin client are provided when you register on the Altiris Web site. 2. Download the Deployment Solution console. 3. Follow the instructions in the Deployment Solution Product Guide from Altiris to install and configure the Deployment Solution on a server - HP Gt7725 | Troubleshooting Guide: HP gt7725 Thin Clients - Page 18
Installation Sequence To ensure the proper installation thin client hardware components: 1. Back up any data, if necessary. 2. If the thin client is powered side access panel, expansion module, and metal side cover. See Removing and Replacing the Side Access Panel, Expansion Module, and Metal Side - HP Gt7725 | Troubleshooting Guide: HP gt7725 Thin Clients - Page 19
, the thin client, and any devices you want to test. 11. Load any necessary drivers. NOTE: You can download select hardware drivers from HP. Go to http://www.hp.com and search for your specific thin client model. 12. Reconfigure the thin client, if necessary. General Hardware Installation Sequence - HP Gt7725 | Troubleshooting Guide: HP gt7725 Thin Clients - Page 20
USB compartment allows you to install two USB devices in a secure location inside the thin client. Along with providing a instructions, follow the detailed instructions that accompany the accessory you are installing. Before beginning the installation process, review General Hardware Installation - HP Gt7725 | Troubleshooting Guide: HP gt7725 Thin Clients - Page 21
Replacing the Secure USB Compartment Cover To replace the secure compartment cover: 1. Place the cover on top of the unit so it is offset about 1.27 cm (1/2 inch) toward the rear of the unit, allowing the tabs on the cover to align and insert into the slots on the chassis (1). 2. Slide the cover - HP Gt7725 | Troubleshooting Guide: HP gt7725 Thin Clients - Page 22
the electrical outlet. This section has three main steps: ● Remove the access panel. ● Remove the expansion module holding the PCI-Express card. NOTE: If the thin client does not have an HP gt7725 Expansion Module installed, omit this step. ● Remove the metal side cover. NOTE: If you are changing or - HP Gt7725 | Troubleshooting Guide: HP gt7725 Thin Clients - Page 23
and away from the chassis (2). Figure 2-4 Removing the expansion module To remove the metal side cover: 1. Remove the four screws that secure the metal side the unit (2). Figure 2-5 Removing the metal side cover Removing and Replacing the Side Access Panel, Expansion Module, and Metal Side Cover 15 - HP Gt7725 | Troubleshooting Guide: HP gt7725 Thin Clients - Page 24
Panel This section has three main steps: ● Replace the metal side cover. ● Replace the expansion module holding the PCI-Express card. NOTE: If your thin client does not have an HP gt7725 Expansion Module, omit this step. ● Replace the access panel. To replace the metal side cover: 1. Place the - HP Gt7725 | Troubleshooting Guide: HP gt7725 Thin Clients - Page 25
To replace the HP gt7725 Expansion Module: 1. Line up the expansion module so that the riser card is aligned with the slot in the metal side cover of the thin client and press the assembly firmly down into place (1). Figure 2-7 Installing the Expansion Module 2. Secure the expansion module by - HP Gt7725 | Troubleshooting Guide: HP gt7725 Thin Clients - Page 26
options can be installed on the thin client: ● Installing the USB Device on page 18 ● Removing and Replacing the Battery on page 18 ● Installing the PCI-Express Card on page 19 ● External Drives on page 20 Installing the USB Device Before beginning the replacement process, review General Hardware - HP Gt7725 | Troubleshooting Guide: HP gt7725 Thin Clients - Page 27
. If you are installing an HP gt7725 Expansion Module with PCI-Express graphics card, follow the instructions included in the option kit. Use the following instructions as an overview of this procedure. Before beginning the replacement process, review General Hardware Installation Sequence on page - HP Gt7725 | Troubleshooting Guide: HP gt7725 Thin Clients - Page 28
2-11 Installing the PCI-Express graphics card External Drives Various external USB drives are available as options for these thin clients. For more information about these drives, visit http://www.hp.com and search for your specific thin client model, or refer to the instructions that accompany - HP Gt7725 | Troubleshooting Guide: HP gt7725 Thin Clients - Page 29
used in the gt7720 and gt7725 products. Changing BIOS Settings from the repset utility Some BIOS settings may be changed locally Default Value USB ATA Flash Network Off Enabled Enabled Enabled 3F8/IRQ PWRON After PWR-Fail Wake-on-PME BIOS Wake Up Asset Tag No Setup Password Power-On Password - HP Gt7725 | Troubleshooting Guide: HP gt7725 Thin Clients - Page 30
BIOS Features, Integrated Peripherals, Power Management Setup The Task Actions are: Load Factory Defaults, Set Administrative Password, Set User Password without Saving. To reset to original factory settings, select Load Factory Defaults. CAUTION: Do NOT turn the thin client power off while the - HP Gt7725 | Troubleshooting Guide: HP gt7725 Thin Clients - Page 31
. Default is Network. Boot Up Numlock Status Select power on state for Numlock. Default is OFF. Security Option Select whether the Password is required every time the system boots or only when you enter Setup. Default is Setup. Option is only available if a password is set. Using the BIOS - HP Gt7725 | Troubleshooting Guide: HP gt7725 Thin Clients - Page 32
is enabled. USB Mouse Support Allows use of USB Mouse under DOS. Default is disabled. Serial Port 1 Select serial port base IO port address and IRQ. Default is 3F8/IRQ4. PCIe Add on Card Enable or disable PCI express add on card. Default is Auto. 24 Chapter 3 BIOS Settings, (F10) Utility - HP Gt7725 | Troubleshooting Guide: HP gt7725 Thin Clients - Page 33
Task Actions Heading Table Load Factory Defaults Select OK or Cancel. Set Administrator Password Allows you to set, change, and disable the administrator password. Set User Password Allows you to set, change, and disable the user password. NOTE: When the user password is set, it prevents - HP Gt7725 | Troubleshooting Guide: HP gt7725 Thin Clients - Page 34
Troubleshooting LEDs Table 4-1 Power and IDE Flash Activity LEDs LED Status Power LED Off Power LED On When the unit is plugged into the wall socket and the Power LED is off, the unit is powered panel of the thin client. The LEDs are visible when the connector is installed. Blinking green - HP Gt7725 | Troubleshooting Guide: HP gt7725 Thin Clients - Page 35
power-on diagnostic tests to determine the integrity of the hardware. Initialization performs the following functions: 1. Initializes CPU and memory controller. 2. Initializes VGA software. 3. Initializes and configures all PCI Parallel Port Initiates the port's driver and determines if the device - HP Gt7725 | Troubleshooting Guide: HP gt7725 Thin Clients - Page 36
BIOS ROM image mismatch (file layout does not match image present in flash device) POST BIOS Beep Codes Table 4-4 POST BIOS Beep Codes Number of Beeps Description 1 CMOS Checksum Error 2 Need to enter current password could also appear when the user intentionally discharges the CMOS battery. - HP Gt7725 | Troubleshooting Guide: HP gt7725 Thin Clients - Page 37
Error Keyboard controller failure. This may indicate a problem with system hardware. Unlock Keyboard PS2 keyboard is locked. User needs to unlock the keyboard to continue the BIOS POST. System Halted The system has been halted. A reset or power cycle is required to reboot the machine. This - HP Gt7725 | Troubleshooting Guide: HP gt7725 Thin Clients - Page 38
client is experiencing operating problems or will not power on, review the following items. Table 4-6 Power-On Troubleshooting Issue Procedures The thin client unit is experiencing operating Ensure that the following connectors are securely plugged into the thin client unit: problems. ● Power - HP Gt7725 | Troubleshooting Guide: HP gt7725 Thin Clients - Page 39
monitor and repeat testing. 4. Re-image the thin client unit and power on the monitor again. 5. Test the thin client unit on a known working monitor. If the monitor does not display video, replace the thin client unit. Diskless (No-Flash) Unit Troubleshooting This section is only for those - HP Gt7725 | Troubleshooting Guide: HP gt7725 Thin Clients - Page 40
in a Linux environment go to step 3. 2. If you are running in an MS RIS PXE environment press the F12 key to activate the network service boot as cycle. 3. If you are running in a Linux environment, an error message will appear on the screen if there is no Client IP. ERROR: Non-system disk or disk - HP Gt7725 | Troubleshooting Guide: HP gt7725 Thin Clients - Page 41
Flowcharts Initial Troubleshooting Start Intial Troubleshooting Is there No power? Yes Is there No video? Yes Go to No Power Go to No Video Beeps, No LEDs, or error Yes Go to Error Messages Is the OS No loading? Go to No OS Loading Yes Go to next page t5000 Troubleshooting Flow - HP Gt7725 | Troubleshooting Guide: HP gt7725 Thin Clients - Page 42
Part 2 B Continued from Initial Troubleshooting Keyboard/ mouse working? Yes NIC working? Yes Go to No Non-functioning pointing device or keyboard Go to No No internal network connector Audio No working? Go to No audio Yes Windows No desktop displayed but can't connect - HP Gt7725 | Troubleshooting Guide: HP gt7725 Thin Clients - Page 43
power cord into No brick and power source, then from brick to system. Yes Ensure power strip or UPS is turned on. Turn computer off. Plug No power cord into different active wall outlet. Restart thin client and return to start of this chart. Go to next page t5000 Troubleshooting Flow Chart No Power - HP Gt7725 | Troubleshooting Guide: HP gt7725 Thin Clients - Page 44
Power, Part 2 No Power, continued No Power, Part 2 Plug directly into AC outlet PoweNr o LED on? Yes Done No Reseat AC adapter in thin client and at power source Power on? No Yes Done Power outlet active? No Try different outlet Yes Go to next page t5000 Troubleshooting Flow Chart No Power - HP Gt7725 | Troubleshooting Guide: HP gt7725 Thin Clients - Page 45
, Part 3 Replace power cord PoweNr o on? Yes Done No Is the power brick light Replace the power brick Power on? Yes Done Call your local HP Call Center for a No diagnosis. To locate a local phone number, visit the HP Web site at: http://www.hp.com/cgibin/hpsupport/index.pl Troubleshooting 37 - HP Gt7725 | Troubleshooting Guide: HP gt7725 Thin Clients - Page 46
No Video, Part 1 38 Chapter 4 Diagnostics and Troubleshooting - HP Gt7725 | Troubleshooting Guide: HP gt7725 Thin Clients - Page 47
OK? No Replace monitor Note: 3. Turn off and unplug thin client before reconnecting cables. Video Yes Done OK? No Does unit have added memory upgrades? No Yes Go to next page t5000 Troubleshooting Flow Chart No Video, Part 2 Have the unit serviced. NOTE: Refer to the Warranty for coverage - HP Gt7725 | Troubleshooting Guide: HP gt7725 Thin Clients - Page 48
clear CMOS by removing and replacing the battery. Caution: Power is continuous to the system board and power supply even when the power switch is turned off. To prevent damage to the unit, disconnect the power cord from the power source or the unit before beginning disassembly procedures. Replace - HP Gt7725 | Troubleshooting Guide: HP gt7725 Thin Clients - Page 49
Part 3 continued No Video Part 4 Restart computer Caution: Power is continuous to the system board and power supply even when the power switch is turned off. To prevent damage to the unit, disconnect the power cord from the power source or the unit before beginning disassembly procedures. See - HP Gt7725 | Troubleshooting Guide: HP gt7725 Thin Clients - Page 50
priority: 1. USB device 2. Flash 3. Network OS not loading from: Flash. Go to OS Not Loading from Flash Network. Go to No Internal Network Connection Note: If USB diskette drive present and diskette installed, system will not boot from other USB device. 42 Chapter 4 Diagnostics and Troubleshooting - HP Gt7725 | Troubleshooting Guide: HP gt7725 Thin Clients - Page 51
OS not loading from flash* (IDE LED not blinking) * Not for diskless models Using t5000 F10 Setup, change boot priority to factory defaults. image using the Recovery process. Boot from Flash? Yes Done No Service the unit Note: Refer to the Warranty for coverage information. Troubleshooting - HP Gt7725 | Troubleshooting Guide: HP gt7725 Thin Clients - Page 52
nonfunctioning device and attach a known working keyboard/ mouse to the system. Press Ctrl+Alt+Del to reboot. Working? No Working? Yes Done Yes Done No Service the unit Note: Refer to the Warranty for coverage information. 44 Chapter 4 Diagnostics and Troubleshooting - HP Gt7725 | Troubleshooting Guide: HP gt7725 Thin Clients - Page 53
? No Replace cable or have jack activated. NIC configured in OS? No Reimage using recovery process. Yes OK? Yes Done No Call your local HP Call Center for a diagnosis. To locate a local phone number, visit the HP Web site at: http://www.hp.com/cgibin/hpsupport/index.pl Troubleshooting 45 - HP Gt7725 | Troubleshooting Guide: HP gt7725 Thin Clients - Page 54
whether the unit sees its audio hardware? Yes Disconnect any external speakers Turn up volume for internal and external speakers. Restore image using the Recovery process. Audio? Yes N Take the following actions: 1. Reseat speaker cable. 2. Replace speaker. Note: Refer to Warranty for - HP Gt7725 | Troubleshooting Guide: HP gt7725 Thin Clients - Page 55
OK? Yes Done Yes Ping N Gateway OK? Yes Thin client have a valid IP address? N Reimage device using restore Reboot unit and server. Ping Server by name OK? N Contact Server Administrator to verify DCHP, DNS services started. Replace network cable. Yes Done Troubleshooting 47 - HP Gt7725 | Troubleshooting Guide: HP gt7725 Thin Clients - Page 56
Booting in Continuous Loop 48 Chapter 4 Diagnostics and Troubleshooting - HP Gt7725 | Troubleshooting Guide: HP gt7725 Thin Clients - Page 57
(Disk On Module of ATA Flash), you will need the following: ● A computer running Microsoft Windows 2000 Professional or Microsoft Windows XP Professional ● One or more HP Compaq t5000 Series Thin Clients ● 512-MB USB flash device for Windows Embedded Standard (if using the USB format) or Linux. This - HP Gt7725 | Troubleshooting Guide: HP gt7725 Thin Clients - Page 58
bootable USB device may be attached to the thin client during this process. 5. Restart the thin client. 6. When prompted Do you want to continue? [Y/N] click Y to begin the image restore process on the thin client. Unpacking the Image and Tools for Deployment 1. Click Deployment. 2. When prompted - HP Gt7725 | Troubleshooting Guide: HP gt7725 Thin Clients - Page 59
A Specifications Table A-1 HP gt7725 Thin Client Dimensions Width (front to back) 46 mm Height with no direct, sustained sunlight. Upper limit may be limited by the type and number of options installed. Relative Humidity (non-condensing) Operating 10-90% (max. wet bulb temperature is 28° C - HP Gt7725 | Troubleshooting Guide: HP gt7725 Thin Clients - Page 60
Table A-1 HP gt7725 Thin Client (continued) Power Supply Operating Voltage Range Rated Line Frequency Power Output (maximum) Rated Output Current (maximum) Output Voltage 100-240 VAC 50-60 Hz 120 W 6.15 A +19 V DC 100-240 VAC 50-60 Hz 120 W 6.15 A +19 V DC 52 - HP Gt7725 | Troubleshooting Guide: HP gt7725 Thin Clients - Page 61
job that you will use to deploy the original thin client image. 5. Click the name of the new job. 6. Near the upper right side of the screen, click Add. 7. Select Run Script from the menu. 8. Type [full path]: images\ibr\exe-y\images\flash.xx hd0 NOTE: Linux uses the file name FLASH.DD while other - HP Gt7725 | Troubleshooting Guide: HP gt7725 Thin Clients - Page 62
first format the drive on which RIS is installed using NTFS. Installing Remote Installation Services (RIS PXE Server) 1. From the Windows 2000 Server, log on to the domain using an account that has Administrator privileges on the server. 2. From the Windows Control Panel, double-click on Add/Remove - HP Gt7725 | Troubleshooting Guide: HP gt7725 Thin Clients - Page 63
Use the default option to have RIS install on second hard drive (D:\ or E:\). 1. Click Start > Run. 2. Type Risetup.exe and click Next. 3. Click Next. 4. Select Respond to client computers requesting service. 5. Click Next. 6. Insert the Windows 2000 Professional CD into the CD-ROM drive and - HP Gt7725 | Troubleshooting Guide: HP gt7725 Thin Clients - Page 64
. Refer to the Microsoft Web site for instructions about creating a network bootable diskette. For More Information HP Compaq t5000 Series Documentation (including white papers discussing software deployment methods): http://welcome.hp.com/country/us/en/support.html. Type your model number into the - HP Gt7725 | Troubleshooting Guide: HP gt7725 Thin Clients - Page 65
D FTP Update HP FTP Image Update Client is a utility that allows image update from an FTP share to an HP thin client system running Windows Embedded Standard operating system. FTP image update is provided on the gt7720 and gt7725. For FTP Image Update to function properly, it requires the following - HP Gt7725 | Troubleshooting Guide: HP gt7725 Thin Clients - Page 66
Description The HP FTP Image Update Client can only be run by an administrator on an HP thin client system which has license to run the Windows Embedded Standard operating system. Host Settings There are two ways to specify host settings: 1. You can manually enter settings by clearing the Get Host - HP Gt7725 | Troubleshooting Guide: HP gt7725 Thin Clients - Page 67
Select Image to Update Once the host settings are entered, either manually or automatically through DHCP, then click the Refresh Image List button to make the applet query the FTP share for all WES images whose targeted BIOS families match the one of the current thin client system, and fill in the - HP Gt7725 | Troubleshooting Guide: HP gt7725 Thin Clients - Page 68
Select Image to Update 60 - HP Gt7725 | Troubleshooting Guide: HP gt7725 Thin Clients - Page 69
Software & Driver Downloads. 3. In the For Product box, type the thin client model number, and then click the arrow. 4. Under Select Operating System, select the operating system for your thin client. 5. Under BIOS, click the Download button next to the BIOS you want to download. 6. Download to your - HP Gt7725 | Troubleshooting Guide: HP gt7725 Thin Clients - Page 70
load default values and continue. WARNING! Do not turn off power or attempt to reboot the thin client during the recovery process. Updating a BIOS To update the system BIOS, download the Softpaq (for the product being updated) from the HP Web site at: http://www.hp.com/, select Software and Driver - HP Gt7725 | Troubleshooting Guide: HP gt7725 Thin Clients - Page 71
system boards or other installing electrostatic-sensitive parts: ● Use a wrist strap connected by a ground cord to a grounded Thin Client HP authorized dealer, reseller, or service provider. NOTE: For more information about static electricity, contact an HP authorized dealer, reseller, or service - HP Gt7725 | Troubleshooting Guide: HP gt7725 Thin Clients - Page 72
panel removing 14 replacing 16 adding an image restore tool 53 altitude specifications 51 authorizing Remote Installation Services 54 B basic troubleshooting 30 battery, replacing 18 beep codes boot block 28 POST BIOS 28 BIOS restoring 61 updating 62 BIOS settings 21 C cable lock slot location - HP Gt7725 | Troubleshooting Guide: HP gt7725 Thin Clients - Page 73
51 thin client 51 weight 51 stand installing 8 removing 8 V vertical orientation 8 VESA mounting holes 7 VGA connector location 5 W warnings electric shock 10, 12, 14, 18, 20 fire 10 Web sites Altiris 1 QuickSpecs 1, 3 weight 54 T temperature specifications 54 top components 4 troubleshooting 30
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Troubleshooting Guide
HP gt7720 and gt7725 Thin Clients