HP HP-380467-003 Warranty and Support Guide: In Home
HP HP-380467-003 - COMPAQ PRESARIO C300 C500 C700 F500 F700 LAPTOP CHARGER Manual
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- HP HP-380467-003 | Warranty and Support Guide: In Home - Page 1
Support Guide 1 Year Parts and Labor 1 Year Technical Telephone Support 24 Hours a Day, 7 Days a Week Before contacting HP Total Care, it's important to have the following information handy. Please take a moment to write down your product information for future reference. Product Name Model Number - HP HP-380467-003 | Warranty and Support Guide: In Home - Page 2
, driver updates, troubleshooting, support alerts and important security information, go to: www.hp.com/support 4 Chat online with a qualified support specialist, using HP Real-time Chat. Available 24 x 7 through the Help & Support Center on your PC. 5 If you have not solved the problem, call HP - HP HP-380467-003 | Warranty and Support Guide: In Home - Page 3
www.detto.com Disney's Blast Online 1-972-389-3970 - www.disney.com EarthLink Dial-up customer service: 1-800-890-6356 Dial-up technical support: 1-800-890-5128 DSL customer service and technical support: 1-888-829-8466 - www.earthlink.net InterVideo 510-651-0888 - www.intervideo.com/home Microsoft - HP HP-380467-003 | Warranty and Support Guide: In Home - Page 4
listed. Some of the symptoms listed may not apply to your PC. For problems relating specifically to the monitor or printer, refer to the equipment documentation. NOTE: If you encounter display (monitor) problems, refer to the documentation that came with your monitor and to the common causes - HP HP-380467-003 | Warranty and Support Guide: In Home - Page 5
Access Symptom Cannot connect to the Internet. Problem Internet Service Provider (ISP) account is not set up mouse. Press the Help ? button on the keyboard to open the Help and Support Center, or contact Support for replacement details. Replace the two AA alkaline batteries in the wireless keyboard; - HP HP-380467-003 | Warranty and Support Guide: In Home - Page 6
turn off when the On button is pressed. Problem PC is not securely connected to an external power is not on, refer to the Warranty and Support Guide to contact Support. Connect the monitor to the PC, plug it you need them. You should also make the HP PC Recovery Tools CD. This CD contains utilities - HP HP-380467-003 | Warranty and Support Guide: In Home - Page 7
System Recovery. Before using the HP PC System Recovery program or the HP Application Recovery program, use System specific PC problem, try the method listed as #1, then #2, and then #3. Problem/Status You installed a new application or device driver An application does not work A device driver - HP HP-380467-003 | Warranty and Support Guide: In Home - Page 8
PC by using the HP PC Recovery CD-DVD Creator program before you experience any problem. The recovery discs set is a complete image of the original PC hard disk drive contents and is matched to your PC model number. The discs set contains the operating system, drivers, and application software that - HP HP-380467-003 | Warranty and Support Guide: In Home - Page 9
CD. After you make the HP PC Recovery Tools CD, you can use it to: • Read instructions to use each utility on the System Restore into the Search box in Help and Support. To Start System Restore: 1 Close all open driver accidentally gets erased or damaged, you can reinstall the software using the HP - HP HP-380467-003 | Warranty and Support Guide: In Home - Page 10
instructions. 10 Repeat steps 7 through 9 to install other drivers or applications. 11 When you have finished recovering applications or drivers taskbar, choose All Programs, choose PC Help & Tools, and then click HP PC System Recovery. 3 Wait until the System Recovery window appears asking Do you - HP HP-380467-003 | Warranty and Support Guide: In Home - Page 11
more information on your support and services options, visit: www.hp.com/go/totalcare Or www.hp.ca/totalcare (Canada) When should I contact HP Total Care Support and Services? • The Help and Support Center or other support tools on your PC did not identify or help solve your problem. • You either do - HP HP-380467-003 | Warranty and Support Guide: In Home - Page 12
The ASP can facilitate the service on your PC. For a select number of ASPs, same day repair service is available for your convenience. Visit www.hp.com/support to find the nearest authorized support provider in your area. Software Support HP provides technical software support for 90 days from the - HP HP-380467-003 | Warranty and Support Guide: In Home - Page 13
and may also be subject to registration requirements in the country/region of purchase. If so, your HP authorized service provider can provide you with details. This Limited Warranty applies only to HP-branded and Compaq-branded hardware products (collectively referred to in this Limited Warranty as - HP HP-380467-003 | Warranty and Support Guide: In Home - Page 14
damage that occurs as a result of your failure to follow the instructions intended for the HP Hardware Product. This Limited Warranty does not apply to expendable or consumable parts and does not extend to any product from which the serial number has been removed or that has been damaged or rendered - HP HP-380467-003 | Warranty and Support Guide: In Home - Page 15
your specific HP Hardware Product announcement. You can also obtain information on this warranty service on the HP Web site at: www.hp.com/support In-Home Warranty Service Your HP Limited Warranty service may include on-site labor support to repair your hardware. HP provides on-site service during - HP HP-380467-003 | Warranty and Support Guide: In Home - Page 16
an environment consistent with product specifications and supported configurations. If you require an HP representative to handle all component replacements, support uplift contracts are available at additional cost. Pick Up and Return Warranty Service Your HP Limited Warranty may include a pick - HP HP-380467-003 | Warranty and Support Guide: In Home - Page 17
suggestions in the product documentation do not solve the problem, you can receive support by doing the following: Locate your nearest HP Support location via the World Wide Web at: www.hp.com/support Contact your authorized HP dealer or Authorized Service Provider and be sure to have the following - HP HP-380467-003 | Warranty and Support Guide: In Home - Page 18
or condition of this EULA. 8. CONSENT TO USE OF DATA. You agree that HP and its affiliates may collect and use technical information you provide in relation to support services related to the Software Product. HP agrees not to use this information in a form that personally identifies you except to - HP HP-380467-003 | Warranty and Support Guide: In Home - Page 19
respect to the Software Product or any other subject matter covered by this EULA. To the extent the terms of any HP policies or programs for support services conflict with the terms of this EULA, the terms of this EULA shall control. © 2004 Hewlett-Packard Development Company, L.P. The information - HP HP-380467-003 | Warranty and Support Guide: In Home - Page 20
, CA 95014 declares, that the product(s) Product: Model Number(s): Product Options: Personal computer S0000, SR1000, SA3000, m000, m1000, m5000, d1000, a000, t000, x5000, w1000 series All conforms to the following Product Specifications: Safety: IEC 60950: 1999 / EN60950: 2000 IEC 60825 - HP HP-380467-003 | Warranty and Support Guide: In Home - Page 21
Operating Specifications Electrical ratings: AC INPUT 100-240V not installed and used in accordance with the instructions, may cause harmful interference to radio communications. RFI and Radiated Immunity tests were conducted with supported peripheral devices and shielded cables, such as those - HP HP-380467-003 | Warranty and Support Guide: In Home - Page 22
all repairs. It is the responsibility of users requiring service to report the problem to the manufacturer, or an authorized agent. Refer to the business or other entity, or individual sending the message, the telephone number of the sending machine or such business, entity, or individual. ENERGY - HP HP-380467-003 | Warranty and Support Guide: In Home - Page 23
Interface Card (NIC) receptacle. SAVE THESE INSTRUCTIONS DOC Statement (Canada Only) This Class Specifications. This is confirmed by the registration number. The abbreviation, IC, before the registration number networks, or modems before performing any service procedures. Failure to do so may result - HP HP-380467-003 | Warranty and Support Guide: In Home - Page 24
performance procedures other than those specified in the Upgrading and Servicing Guide may result in hazardous radiation exposure. To prevent direct exposure information with regard to proper electrical grounding of the mast and supporting structure, grounding of the lead-in wire to an antenna- - HP HP-380467-003 | Warranty and Support Guide: In Home - Page 25
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Warranty and Support Guide
±
1 Year Parts and Labor
±
1 Year Technical Telephone Support
±
24 Hours a Day, 7 Days a Week
Before contacting HP Total Care, it’s important to have the following
information handy.
Please take a moment to write down your product information for future
reference.
Product Name: ______________________________________________________
Model Number: _____________________________________________________
Product Number: ____________________________________________________
Serial Number: ______________________________________________________
Purchase Date: ______________________________________________________
Operating
System: ____________________________________________________________
Type and
Revision: ___________________________________________________________