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HP J4550 User Guide - Page 118

Solve printing problems, The device shuts down unexpectedly - printer problems

UPC - 883585774142

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Chapter 8 • The device is set as the current or default printer. For Windows, set it as the default in the Printers folder. For the Mac OS, set it as the default in the Printers & Faxes section of the System Preferences. See your computer's documentation for more information. • Pause Printing is not selected if you are using a computer running Windows. • You are not running too many programs when you are performing a task. Close programs that you are not using or restart the computer before attempting the task again. Troubleshooting topics • Solve printing problems • Poor print quality and unexpected printouts • Solve paper-feed problems • Solve copy problems • Solve scan problems • Solve fax problems • Troubleshoot installation issues Solve printing problems This section contains the following topics: • The device shuts down unexpectedly • Error message appears on control-panel display • The device is not responding (nothing prints) • Device takes a long time to print • Blank or partial page printed • Something on the page is missing or incorrect • Placement of the text or graphics is wrong • The device prints half a page, then ejects the paper The device shuts down unexpectedly Check the power and power connections Make sure the device is connected firmly to a functioning alternating current (AC) power outlet. For voltage requirements, see Electrical specifications. Error message appears on control-panel display A non-recoverable error has occurred Disconnect all cables (such as power cord and USB cable), wait about 20 seconds, and reconnect the cables. If the problem persists, visit the HP Web site (www.hp.com/ support) for the latest troubleshooting information, or product fixes and updates. 114 Maintain and troubleshoot

Section	Page
Contents	5
Get started	11
Find other resources for the product	11
Understand the device parts	12
Front view	12
Printing supplies area	13
Back view	13
Device control panel buttons and lights	14
Connection information	15
Use the device	16
Use device control panel menus	16
Device control-panel message types	16
Status messages	17
Warning messages	17
Error messages	17
Critical error messages	17
Change device settings	17
Use the HP Solution Center (Windows)	18
Use the HP photo and imaging software	18
Load originals	19
Load an original on the scanner glass	20
Load an original in the automatic document feeder (ADF)	20
Select print media	21
Tips for selecting and using print media	21
Understand specifications for supported media	22
Understand supported sizes	23
Understand supported media types and weights	25
Set minimum margins	26
Load media	27
Print on special and custom-sized media	27
Print borderless	28
Set up speed-dial entries	30
Set up fax numbers as speed-dial entries or groups	30
Set up speed-dial entries	30
Set up a speed-dial group	30
Print and view a list of speed-dial entries	31
View a list of speed-dial entries	31
Print	32
Change print settings	32
Change settings from an application for current jobs (Windows)	32
Change default settings for all future jobs (Windows)	32
Change settings (Mac OS)	33
Cancel a print job	33
Copy	34
Make copies from the device control panel	34
Change the copy settings	35
Set the number of copies	35
Set the copy paper size	35
Set the copy paper type	36
Change copy speed or quality	37
Resize an original to fit onto letter or A4 paper	38
Copy a legal-size document onto letter paper	38
Adjust the lightness and darkness of your copy	39
Enhance blurred areas of your copy	39
Enhance light areas of your copy	40
Cancel a copy job	40
Scan	41
Scan an original	41
Scan an original to a program on a computer (direct connection)	41
Scan from a TWAIN-compliant or a WIA-compliant program	42
Scan from a TWAIN-compliant program	42
Scan from a WIA-compliant program	42
Edit a scanned original	43
Edit a scanned photo or graphic	43
Edit a scanned document using optical character recognition (OCR) software	43
Change scan settings	43
Cancel a scan job	43
Fax	44
Send a fax	44
Send a basic fax	45
Send a fax manually from a phone	45
Send a fax using monitor dialing	46
Send a fax from memory	47
Schedule a fax to send later	47
Send a fax to multiple recipients	48
Send a fax to multiple recipients from the device control panel	48
Send a color original or photo fax	49
Change the fax resolution and Lighter / Darker settings	49
Change the fax resolution	50
Change the Lighter / Darker setting	50
Set new default settings	51
Send a fax in Error Correction Mode	51
Receive a fax	52
Receive a fax manually	52
Set up backup fax	53
Reprint received faxes from memory	54
Poll to receive a fax	54
Forward faxes to another number	55
Set the paper size for received faxes	55
Set automatic reduction for incoming faxes	56
Block junk fax numbers	56
Add numbers to the junk fax list	56
Remove numbers from the junk fax list	57
Receive faxes to your computer	57
Activate Fax to PC	58
Modify Fax to PC settings	58
Change fax settings	59
Configure the fax header	59
Set the answer mode (Auto answer)	60
Set the number of rings before answering	60
Change the answer ring pattern for distinctive ring	60
Set the fax error correction mode	61
Set the dial type	61
Set the redial options	62
Set the fax speed	62
Fax over the Internet	63
Test fax setup	63
Use reports	64
Print fax confirmation reports	64
Print fax error reports	65
Print and view the fax log	65
Cancel a fax	66
Configure and manage	67
Manage the device	67
Monitor the device	67
Administer the device	68
Use device management tools	68
Toolbox (Windows)	68
Open the Toolbox	69
Toolbox tabs	69
HP Printer Utility (Mac OS)	70
Open the HP Printer Utility	70
HP Printer Utility panels	70
Understand the self-test report	70
Set up faxing for the device	71
Set up faxing (parallel phone systems)	72
Choose the correct fax setup for your home or office	73
Select your fax setup case	74
Case A: Separate fax line (no voice calls received)	76
Case B: Set up the device with DSL	77
Case C: Set up the device with a PBX phone system or an ISDN line	78
Case D: Fax with a distinctive ring service on the same line	78
Case E: Shared voice/fax line	79
Case F: Shared voice/fax line with voice mail	80
Case G: Fax line shared with computer modem (no voice calls received)	81
Case H: Shared voice/fax line with computer modem	84
Case I: Shared voice/fax line with answering machine	88
Case J: Shared voice/fax line with computer modem and answering machine	89
Case K: Shared voice/fax line with computer dial-up modem and voice mail	93
Serial-type fax setup	95
Configure the device (Windows)	96
Install the software before connecting the device (recommended)	96
Connect the device before installing the software	97
Share the device on a locally shared network	97
Configure the device (Mac OS)	98
To install the software	98
Share the device on a locally shared network	98
Uninstall and reinstall the software	99
Maintain and troubleshoot	102
Work with ink cartridges	102
Supported ink cartridges	102
Handle the ink cartridges	103
Replace the ink cartridges	103
Align the ink cartridges	106
Clean the ink cartridges	108
Clean the ink cartridge contacts	109
Clean the area around the ink nozzles	110
Store printing supplies	112
Clean the device	113
Clean the scanner glass	113
Clean the exterior	114
Clean the automatic document feeder	114
General troubleshooting tips and resources	117
Solve printing problems	118
The device shuts down unexpectedly	118
Error message appears on control-panel display	118
The device is not responding (nothing prints)	119
Device takes a long time to print	119
Blank or partial page printed	119
Something on the page is missing or incorrect	120
Placement of the text or graphics is wrong	120
The device prints half a page, then ejects the paper	121
Poor print quality and unexpected printouts	121
Common poor quality printout problems	122
Meaningless characters print	122
Ink is smearing	123
Ink is not filling the text or graphics completely	123
Output is faded or dull colored	124
Colors are printing as black and white	124
Wrong colors are printing	124
Printout shows bleeding colors	125
Colors do not line up properly	125
Lines or dots are missing from text or graphics	125
Solve paper-feed problems	125
Solve copy problems	127
No copy came out	127
Copies are blank	127
Documents are missing or faded	128
Size is reduced	128
Copy quality is poor	128
Copy defects are apparent	128
The device prints half a page, then ejects the paper	129
Error messages appear	129
Paper mismatch	129
Solve scan problems	130
Scanner did nothing	130
Scan takes too long	130
Part of the document did not scan or text is missing	131
Text cannot be edited	131
Error messages appear	132
Scanned image quality is poor	132
Scan defects are apparent	133
Solve fax problems	133
The fax test failed	134
Troubleshoot installation issues	146
Hardware installation suggestions	146
Software installation suggestions	147
Clear jams	148
Clear paper jams	148
Avoid paper jams	150
HP supplies and accessories	151
Order printing supplies online	151
Supplies	151
HP media	151
Support and warranty	152
Hewlett-Packard limited warranty statement	153
Obtain electronic support	154
Obtain HP telephone support	154
Before you call	154
Support process	155
HP support by phone	155
Phone support period	155
Telephone support numbers	155
Placing a call	155
After the phone support period	155
Additional warranty options	156
HP Quick Exchange Service (Japan)	156
Call HP Korea customer support	156
Prepare the device for shipment	157
Remove the ink cartridges before shipment	157
Pack the device	158
Device specifications	160
Physical specifications	160
Product features and capacities	160
Processor and memory specifications	160
System requirements	161
Print specifications	162
Copy specifications	162
Fax specifications	162
Scan specifications	162
Environmental specifications	163
Electrical specifications	163
Acoustic emission specifications (print in Draft mode, noise levels per ISO 7779)	163
Regulatory information	164
FCC statement	165
Notice to users in Korea	165
VCCI (Class B) compliance statement for users in Japan	166
Notice to users in Japan about the power cord	166
RoHS notices (China only)	166
Noise emission statement for Germany	166
Notice to users of the U.S. telephone network: FCC requirements	167
Notice to users of the Canadian telephone network	168
Notice to users in the European Economic Area	169
Notice to users of the German telephone network	169
Australia wired fax statement	169
Regulatory model number	170
Declaration of conformity	170
Environmental product stewardship program	171
Paper use	171
Plastics	171
Material safety data sheets	171
Recycling program	171
HP inkjet supplies recycling program	171
Disposal of waste equipment by users in private households in the European Union	172
Energy Star® notice	173

Match case Limit results 1 per page

•

The device is set as the current or default printer. For Windows, set it as the

default in the Printers folder. For the Mac OS, set it as the default in the Printers &

Faxes section of the System Preferences. See your computer's documentation for

more information.

•

Pause Printing

is not selected if you are using a computer running Windows.

•

You are not running too many programs when you are performing a task. Close

programs that you are not using or restart the computer before attempting the task

again.

Troubleshooting topics

•

Solve

printing

problems

•

Poor

quality

and

unexpected

printouts

•

Solve

paper-feed

problems

•

Solve

copy

problems

•

Solve

scan

problems

•

Solve

fax

problems

•

Troubleshoot

installation

issues

Solve printing problems

This section contains the following topics:

•

The

device

shuts

down

unexpectedly

•

Error

message

appears

control-panel

display

•

The

device

not

responding

(nothing

prints)

•

Device

takes

long

time

•

Blank

partial

page

printed

•

Something

the

page

missing

incorrect

•

Placement

the

text

graphics

wrong

•

The

device

prints

half

page,

then

ejects

the

paper

The device shuts down unexpectedly

Check the power and power connections

Make sure the device is connected firmly to a functioning alternating current (AC)

power outlet. For voltage requirements, see

Electrical

specifications

Error message appears on control-panel display

A non-recoverable error has occurred

Disconnect all cables (such as power cord and USB cable), wait about 20 seconds,

and reconnect the cables. If the problem persists, visit the HP Web site (

www.hp.com/

support

) for the latest troubleshooting information, or product fixes and updates.

Chapter 8

114

Maintain and troubleshoot