HP Jet Fusion 500 SmartStream 3D Command Center 3.2 installation and troublesh
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- HP Jet Fusion 500 | SmartStream 3D Command Center 3.2 installation and troublesh - Page 1
Technical Newsletter HP SmartStream 3D Command Center 3.2 installation and troubleshooting guide - HP Jet Fusion 500 | SmartStream 3D Command Center 3.2 installation and troublesh - Page 2
newer...18 Upgrading from v1.6 ...18 Upgrading from v1.5 ...18 Uninstallation process...20 Troubleshooting ...21 Network diagnostics ...21 Configure Command Center to support SSL Bump for traffic inspection...22 3D printer or Processing Station is offline in Command Center Client, but it's turned on - HP Jet Fusion 500 | SmartStream 3D Command Center 3.2 installation and troublesh - Page 3
base of connected devices combined with Cloud intelligence makes up the HP Jet Fusion 3D Cloud Ecosystem. Improvements may be deployed via device firmware updates or other means. • Additional functionality, services, and solutions that evolve and improve over time. • Predictive device maintenance - HP Jet Fusion 500 | SmartStream 3D Command Center 3.2 installation and troublesh - Page 4
Technical Newsletter | HP SmartStream 3D Command Center 3.2 installation and troubleshooting guide IT information • Device Data is accessed through HTTPS from Command Center Server using the Web Services from the devices. • Data connections to the Cloud are always initiated by Command Center Server. - HP Jet Fusion 500 | SmartStream 3D Command Center 3.2 installation and troublesh - Page 5
and troubleshooting guide Installation Important: This process is for new users. If you are updating HP SmartStream 3D Command Center, please check the notes in the Upgrade process. The HP SmartStream 3D Command Center Server needs to be installed on a PC that has access to the devices (3D printers - HP Jet Fusion 500 | SmartStream 3D Command Center 3.2 installation and troublesh - Page 6
| HP SmartStream 3D Command Center 3.2 installation and troubleshooting guide Server installation 1) Download HP SmartStream 3D Command Center Server from the HP website (in the Support section). The version must be 3.2.x: http://www.hp.com/go/jetfusion3D4200/software/. 2) Install HP SmartStream 3D - HP Jet Fusion 500 | SmartStream 3D Command Center 3.2 installation and troublesh - Page 7
| HP SmartStream 3D Command Center 3.2 installation and troubleshooting guide Client installation 1) Download HP SmartStream 3D Command Center Client from the HP website under the Support section. The version must be 3.2.x: http://www.hp.com/go/jetfusion3D4200/software/. 2) Install HP SmartStream 3D - HP Jet Fusion 500 | SmartStream 3D Command Center 3.2 installation and troublesh - Page 8
Technical Newsletter | HP SmartStream 3D Command Center 3.2 installation and troubleshooting guide Proxy configuration In case it is necessary to configure a proxy server connection: 1) Open HP SmartStream 3D Command Center Client and click the gear icon on the top-right corner. Then click Network - HP Jet Fusion 500 | SmartStream 3D Command Center 3.2 installation and troublesh - Page 9
Newsletter | HP SmartStream 3D Command Center 3.2 installation and troubleshooting guide Connectivity check 1) Open HP SmartStream 3D Command have issues, first fix them. Check if your network is blocking the HP Cloud connections. Adding devices Device security password A device security password is - HP Jet Fusion 500 | SmartStream 3D Command Center 3.2 installation and troublesh - Page 10
Technical Newsletter | HP SmartStream 3D Command Center 3.2 installation and troubleshooting guide 2) Click Security and select Manage the devices to Command Center again. If you forget this password a Service intervention will be needed to reset it. 4) If the device already has a password set, - HP Jet Fusion 500 | SmartStream 3D Command Center 3.2 installation and troublesh - Page 11
Newsletter | HP SmartStream 3D Command Center 3.2 installation and troubleshooting guide Click the options "..." icon and select Administrator password. Type the administrator password in and press the OK button: Again, if you don't remember the password, you will need a Service intervention to - HP Jet Fusion 500 | SmartStream 3D Command Center 3.2 installation and troublesh - Page 12
Technical Newsletter | HP SmartStream 3D Command Center 3.2 installation and troubleshooting guide 2) In some networks, you also : Open the notifications center, as you should see a notification informing you of the problem. 2) Click Create account: 3) You will be redirected to a PrintOS page in your - HP Jet Fusion 500 | SmartStream 3D Command Center 3.2 installation and troublesh - Page 13
Technical Newsletter | HP SmartStream 3D Command Center 3.2 installation and troubleshooting guide Log in to PrintOS To make the process of adding a new device easier, you can log in to PrintOS beforehand. This way, when you need - HP Jet Fusion 500 | SmartStream 3D Command Center 3.2 installation and troublesh - Page 14
Technical Newsletter | HP SmartStream 3D Command Center 3.2 installation and troubleshooting guide Add device in Command Center 1) In Command Center Client, go to Settings > Device Management > Add device. Note: If the button is disabled, check device connection - HP Jet Fusion 500 | SmartStream 3D Command Center 3.2 installation and troublesh - Page 15
Technical Newsletter | HP SmartStream 3D Command Center 3.2 installation and troubleshooting guide Note: If you get an error while trying to log in to PrintOS, check the connectivity back in again each time it changes. 4) From the list, select the Certified HP partner that installed your device. 15 - HP Jet Fusion 500 | SmartStream 3D Command Center 3.2 installation and troublesh - Page 16
Technical Newsletter | HP SmartStream 3D Command Center 3.2 installation and troubleshooting guide 5) Now tick the Warranty and are not supported. • "Invalid device credentials:" o Device admin password is incorrect. • "Device not supported:" o PrintOS account does not belong to a 3D account, or - HP Jet Fusion 500 | SmartStream 3D Command Center 3.2 installation and troublesh - Page 17
Technical Newsletter | HP SmartStream 3D Command Center 3.2 installation and troubleshooting guide 7) After adding all devices, you will end up with a screen like this: 17 - HP Jet Fusion 500 | SmartStream 3D Command Center 3.2 installation and troublesh - Page 18
Technical Newsletter | HP SmartStream 3D Command Center 3.2 installation and troubleshooting guide Upgrade process Upgrading remove your devices by clicking the trash ( ) icon. • Upgrade devices (printers and Processing Stations to firmware TATDAG_14_18_05.X or newer). • Install new Command Center - HP Jet Fusion 500 | SmartStream 3D Command Center 3.2 installation and troublesh - Page 19
Technical Newsletter | HP SmartStream 3D Command Center 3.2 installation and troubleshooting guide Upgrading the devices progressively If another PC is available (recommended by HP) • Install the new Command Center Server and Client version on a second PC ("PC2"). • (Step needed only if you are - HP Jet Fusion 500 | SmartStream 3D Command Center 3.2 installation and troublesh - Page 20
installation and troubleshooting guide Uninstallation process 1) First, uninstall the previous version of Command Center Server/Client. This can be done from the Server PC's Control Panel > Programs and Features > then locate "HP SmartStream 3D Command Center Server" and "HP SmartStream 3D Command - HP Jet Fusion 500 | SmartStream 3D Command Center 3.2 installation and troublesh - Page 21
Technical Newsletter | HP SmartStream 3D Command Center 3.2 installation and troubleshooting guide Troubleshooting Network diagnostics To identify and fix connectivity problems, you can run network diagnostics. If no error is detected, you will see: You may receive different errors depending on - HP Jet Fusion 500 | SmartStream 3D Command Center 3.2 installation and troublesh - Page 22
Technical Newsletter | HP SmartStream 3D Command Center 3.2 installation and troubleshooting guide Configure Command Center to support SSL Bump directory, see full path: C:\Windows\ServiceProfiles\LocalService\AppData\Roaming\HP\3DSSCC\user-certificates Restart the server. Once the Command Center - HP Jet Fusion 500 | SmartStream 3D Command Center 3.2 installation and troublesh - Page 23
| HP SmartStream 3D Command Center 3.2 installation and troubleshooting guide 3D printer or Processing Station is offline in Command Center Client, but it's turned on Symptom: The main reason for this situation is that the IP of the device has changed. You can prevent these kinds of problems by - HP Jet Fusion 500 | SmartStream 3D Command Center 3.2 installation and troublesh - Page 24
Technical Newsletter | HP SmartStream 3D Command Center 3.2 installation and troubleshooting guide After this, a pop-up window appears. In the section corresponding to device management, the hostnames/IP addresses of your 3D printers and Processing Stations should be listed. If the hostname/IP - HP Jet Fusion 500 | SmartStream 3D Command Center 3.2 installation and troublesh - Page 25
Technical Newsletter | HP SmartStream 3D Command Center 3.2 installation and troubleshooting guide Extract debugging information from Command Center Server Symptoms: in case of problems, extracting the debugging information from Command Center Server can be helpful for our support team to find the - HP Jet Fusion 500 | SmartStream 3D Command Center 3.2 installation and troublesh - Page 26
Technical Newsletter | HP SmartStream 3D Command Center 3.2 installation and troubleshooting guide How to verify that all components are running Open Windows Task Manager. There should be one or multiple instances of "HP 3D CC Client/Server," and one instance of "HP 3D CC Data Collector." If any of - HP Jet Fusion 500 | SmartStream 3D Command Center 3.2 installation and troublesh - Page 27
Newsletter | HP SmartStream 3D Command Center 3.2 installation and troubleshooting guide Check internet connectivity 3dpconf.heleni.me) c. *.amazonaws.com port 443 (or https://*.amazonaws.com) d. h19002.www1.hp.com port 21 4) Make sure that there is no firewall between the Client and the Server - HP Jet Fusion 500 | SmartStream 3D Command Center 3.2 installation and troublesh - Page 28
Technical Newsletter | HP SmartStream 3D Command Center 3.2 installation and troubleshooting guide For the inbound rule, you need to do the following: a. Open Windows Defender firewall and select Add an inbound rule. Select Program and click Next ( - HP Jet Fusion 500 | SmartStream 3D Command Center 3.2 installation and troublesh - Page 29
Technical Newsletter | HP SmartStream 3D Command Center 3.2 installation and troubleshooting guide c. Select Allow the connection and click Next. d. In the window that follows, select all the checkboxes. 29 - HP Jet Fusion 500 | SmartStream 3D Command Center 3.2 installation and troublesh - Page 30
Technical Newsletter | HP SmartStream 3D Command Center 3.2 installation and troubleshooting guide e. Set a name for the rule you have just created, and click Finish. 30 - HP Jet Fusion 500 | SmartStream 3D Command Center 3.2 installation and troublesh - Page 31
Technical Newsletter | HP SmartStream 3D Command Center 3.2 installation and troubleshooting guide For the outbound rules, you need to allow two executables (the Command Center Server backend and the Command Center Server data collector) to send data to the HP Cloud using the TCP port 443. Do the - HP Jet Fusion 500 | SmartStream 3D Command Center 3.2 installation and troublesh - Page 32
Technical Newsletter | HP SmartStream 3D Command Center 3.2 installation and troubleshooting guide c. Select Allow the connection. d. Select all checkboxes in the window that appears. 32 - HP Jet Fusion 500 | SmartStream 3D Command Center 3.2 installation and troublesh - Page 33
| HP SmartStream 3D Command Center 3.2 installation and troubleshooting guide e. Set a name for the new outbound rule and click Finish. f. Repeat the process, adding a new outbound rule, but this time selecting the Command Center Server data collector executable (usually here: C:\Program Files\HP\HP - HP Jet Fusion 500 | SmartStream 3D Command Center 3.2 installation and troublesh - Page 34
HP SmartStream 3D Command Center 3.2 installation and troubleshooting guide system used, you must follow different instructions: • For Windows 10, follow 7 or 8, follow these instructions: https://support.microsoft.com/en-us/help/ upload data to the HP Cloud Symptom: The following alert is displayed: - HP Jet Fusion 500 | SmartStream 3D Command Center 3.2 installation and troublesh - Page 35
Technical Newsletter | HP SmartStream 3D Command Center 3.2 installation and troubleshooting guide Problems connecting to a server 1) Symptom: A server is added to your favorites but Command Center cannot connect 3.2 or higher. If not, try to add the server you want to auto-discover manually. 35 - HP Jet Fusion 500 | SmartStream 3D Command Center 3.2 installation and troublesh - Page 36
Technical Newsletter | HP SmartStream 3D Command Center 3.2 installation and troubleshooting guide Appendix Accessing the Command Center application the sale of HP 3D printer solutions are those set forth in a written sales agreement. The only warranties for HP products and services are set forth
Technical Newsletter
HP SmartStream 3D Command Center
3.2 installation and troubleshooting
guide