HP K850 User's Guide

HP K850 - Officejet Pro Color Inkjet Printer Manual

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HP K850 manual content summary:

  • HP K850 | User's Guide - Page 1
    HP Officejet Pro K850 Series User Guide
  • HP K850 | User's Guide - Page 2
  • HP K850 | User's Guide - Page 3
    HP Officejet Pro K850/K850dn Color Printer User Guide
  • HP K850 | User's Guide - Page 4
    outlet is grounded, check with a qualified electrician. 3. Observe all warnings and instructions marked on the product. 4. Unplug this product from wall outlets before cleaning. and troubleshooting. 9. There are no user-serviceable parts inside. Refer servicing to qualified service personnel.
  • HP K850 | User's Guide - Page 5
    for selecting and using print media 12 Understanding specifications for supported media 13 Setting minimum margins...20 Loading media...21 Loading front or rear manual feed slot 27 Changing the software settings 27 Loading the front manual feed slot 27 Loading the rear manual feed slot 28
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    40 HP Web Jetadmin software 41 myPrintMileage...41 HP Instant Support 42 HP Network Printer Setup Utility (Mac OS 44 HP Deskjet Control Panel (HP DJCP 44 -feed problems 83 Embedded Web server (EWS) cannot be opened 84 Troubleshooting installation issues 85 Clearing jams...86 6 HP supplies
  • HP K850 | User's Guide - Page 7
    Ink supplies...94 HP media...94 7 Support and warranty Obtaining electronic support...96 Obtaining HP telephone support...97 Before you call...97 HP Total Care phone numbers 97 Hewlett-Packard limited warranty statement 101 8 Printer lights reference 9 Printer specifications Physical
  • HP K850 | User's Guide - Page 8
    vi ENWW
  • HP K850 | User's Guide - Page 9
    1 Getting started Thank you for buying the printer. This guide provides details about how to use the printer and to resolve printer and printing problems. ENWW 1
  • HP K850 | User's Guide - Page 10
    warranty and safety issues. Included as a printed guide in the box with the printer. Also, an electronic version is available at www.hp.com/ support/officejetprok850. Readme file and release notes Provide late-breaking information and troubleshooting tips. Included on the Starter CD. Printer
  • HP K850 | User's Guide - Page 11
    to help diagnose problems in the print mechanism and paper path. Location See Administer the printer. HP websites HP Total Care telephone support Provides the latest printer software, product, and support information. www.hp.com/support/officejetprok850 www.hp.com/support Lists information to
  • HP K850 | User's Guide - Page 12
    , buttons, paper trays, and paper guides can be operated by users with limited strength and reach. Support For more details about the accessibility of this product and HP's commitment to product accessibility, visit HP's Web site at http://www.hp.com/accessibility. For accessibility information for
  • HP K850 | User's Guide - Page 13
    Front view 1 Control panel 2 Top cover 3 Ink cartridge cover 4 Printhead latch 5 Printheads 6 Ink cartridges 7 Front manual feed slot 8 Input tray 9 Paper guides 10 Output tray Control panel For more information, see Printer lights reference. ENWW Understanding the printer
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    ) 6 (Out of Paper light) 7 (Color indicator lights) 8 (Printhead light) 9 (Ink Cartridge light) Back view 1 Parallel (IEEE 1284) connector 2 USB connector 3 Network connector (HP Officejet Pro K850dn Color Printer only) 4 Power input 5 Paper guide 6 Chapter 1 Getting started ENWW
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    6 Rear manual feed slot 7 Automatic two-sided printing accessory (duplex unit) Included with the HP Officejet Pro K850dn Color Printer. To order separately, see HP supplies and accessories for information about ordering accessories. ENWW Understanding the printer parts 7
  • HP K850 | User's Guide - Page 16
    website is included on the Starter CD. For more information about using this tool, see HP Web Jetadmin software. ● Linux driver: Available at www.hp.com/support. For more information about using Linux with HP printers, see hpinkjet.sourceforge.net. If you are using Windows NT 4.0, Windows 2000, or
  • HP K850 | User's Guide - Page 17
    2 Installing accessories See HP supplies and accessories for information about ordering accessories. ENWW 9
  • HP K850 | User's Guide - Page 18
    two-sided printing accessory (duplex unit) is installed on the printer. The duplex unit comes with the HP Officejet Pro K850dn Color Printer. It can also be ordered separately. See HP supplies and accessories. For information on using the duplex unit, see Printing on both sides (duplexing). To
  • HP K850 | User's Guide - Page 19
    3 Using the printer This section provides information on media usage for the printer, changing print settings, and performing basic printing tasks. ENWW 11
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    quantities. Use HP media for optimum print quality. See HP supplies and accessories. For more information about HP media, see www.hp.com. Tips tray. See Understanding specifications for supported media. ● To prevent jams, poor print quality, and other printer problems, avoid the following media: ●
  • HP K850 | User's Guide - Page 21
    two-sided printing accessory (duplex unit) comes with the HP Officejet Pro K850dn Color Printer. Supported media sizes Media size Input tray Standard paper sizes Front manual feed slot Rear manual feed slot Auto duplex (duplex unit) Manual duplex U.S. Letter (215.9 by 279.4 mm; 8.5 by 11
  • HP K850 | User's Guide - Page 22
    mm; 11.7 by 16.5 inches) Banner A4 (210 by 297 mm; 8.3 by 11.69 inches) Banner Letter (215.9 by 279.4 mm; 8.5 by 11 inches) Front manual feed slot Rear manual feed slot Auto duplex (duplex unit) Manual duplex 14 Chapter 3 Using the printer ENWW
  • HP K850 | User's Guide - Page 23
    .6 by 304.8 mm; 4 by 12 inches) Envelopes Envelope #10 (104.9 by 241.3 mm; 4.13 by 9.5 inches) Envelope Monarch (98.5 by 190.5 mm; 3.88 by 7.5 inches) HP Greeting Card Envelope (111.25 by 152.4 mm; 4.38 by 6 inches) Envelope A2 (111 by 146 mm; 4.37 by 5.75 inches) Envelope DL (110 by
  • HP K850 | User's Guide - Page 24
    ) Hagaki (100 by 148 mm; 3.9 by 5.8 inches) Ofuku Hagaki (148 by 200 mm; 5.8 by 7.9 inches) Photo media Photo L (89 by 127 mm; 3.5 by 5 inches) Front manual feed slot Rear manual feed slot Auto duplex (duplex unit) Manual duplex 16 Chapter 3 Using the printer ENWW
  • HP K850 | User's Guide - Page 25
    4 by 6 inches) Photo 10 by 15 cm with tab (100 by 150 mm; 4 by 6 inches) Other media Custom Front manual feed slot Rear manual feed slot Auto duplex (duplex unit) Manual duplex Supported media types The following table lists the types of media you can use. Media size Standard paper Input tray
  • HP K850 | User's Guide - Page 26
    Input tray and front and rear manual feed slots Manual duplex Auto duplex (duplex unit) Plain paper Thick plain paper HP Bright White Paper HP Premium Paper HP Premium Presentation Paper HP Photo and Project Paper Other inkjet papers Photo papers NOTE Photo media supports up to 4800 x 1200
  • HP K850 | User's Guide - Page 27
    photo greeting cards Other greeting cards Brochure papers HP brochure papers Other brochure papers Input tray and front and rear manual feed slots Manual duplex Auto duplex (duplex unit) Supported media weights and capacities Tray Input tray Type Paper Weight 60 to 135 g/m2 (16 to 36 lb bond
  • HP K850 | User's Guide - Page 28
    Tray Type Weight Capacity Setting minimum margins The document margins must match (or exceed) these minimum margin settings in portrait orientation. Media A3, A3+, B5, Legal, Super B, Tabloid Left and right margins 5.1 mm (0.2 inch) A4, A5, A6, B4, Letter, Executive, Statement Cards 3.3 mm
  • HP K850 | User's Guide - Page 29
    . See Printing with the front or rear manual feed slot. To load media in the input tray 1. Raise the output tray. If the output tray is extended, close the tray. 2. Press the input tray lock and extend the input tray. NOTE If the small media guide is in its open position, close
  • HP K850 | User's Guide - Page 30
    5. Press the button on top of the paper guide and slide the guide to the right until it stops at the edge of the media. 6. Press the input tray lock and retract the tray until it stops at
  • HP K850 | User's Guide - Page 31
    slot. See Printing with the front or rear manual feed slot. 1. Raise the output tray and remove any media from the input tray. 2. Insert a stack of media that does not exceed the height of the paper guide, print-side down along the right side of the input tray until it stops. 3. Open
  • HP K850 | User's Guide - Page 32
    5. Press the input tray lock and slide the tray in until the small media guide stops at the edge of the media. As you slide the tray, the small media guide extends until it touches the edge of the media. 6. Lower the output tray. 7. When printing, select the appropriate media type and size
  • HP K850 | User's Guide - Page 33
    Changing print settings You can change print settings (such as media size or type) from an application or the printer driver. Changes made from an application take precedence over changes made from the printer driver. However, after the application is closed, the settings return to the defaults
  • HP K850 | User's Guide - Page 34
    Canceling a print job You can cancel a print job using one of the following methods: ▲ Control panel Press (Cancel button). This will clear the job that the printer is currently processing. It does not affect jobs waiting to be processed. ▲ Windows Double-click the printer icon that appears in the
  • HP K850 | User's Guide - Page 35
    media types and sizes supported by the manual feed slots, see Understanding specifications for supported media. Printing from the manual feed slots is tray, remove them before using the front manual feed slot. 1. Extend the output tray. 2. Slide the paper guide to the left to its outermost position.
  • HP K850 | User's Guide - Page 36
    envelopes with the flaps facing up and to the right. 4. Slide the paper guide to the right until it stops at the edge of the paper. 5. printing from the input tray, remove the paper from the front manual feed slot. Loading the rear manual feed slot 1. If the duplex unit is installed, replace it
  • HP K850 | User's Guide - Page 37
    2. Slide the paper guide to the required media width. 3. Insert a sheet of media print-side up into the left side of the slot until the printer you are printing more than one page, press (Resume button) to print after inserting each sheet. ENWW Printing with the front or rear manual feed slot 29
  • HP K850 | User's Guide - Page 38
    before printing is complete. ● You can print on both sides of supported custom-size media by using the printer's manual duplex capabilities. For a list of supported custom sizes, see Understanding specifications for supported media. Duplexing (Windows) NOTE For automatic duplexing, ensure the duplex
  • HP K850 | User's Guide - Page 39
    NT 4.0, click Continue in the dialog box that appears to print the document. Otherwise, the printer does not start printing. 11 For manual duplexing, after the first side of the document is printed, follow the onscreen . instructions and reload the paper into the tray (blank-side down) or the front
  • HP K850 | User's Guide - Page 40
    Printing on special and custom-size media This section provides information on how to print on media such as envelopes, photo paper, postcards, and transparencies, as well as custom-size media. To print on special and custom-size media (Windows) 1. Load the appropriate media. See Loading media. 2.
  • HP K850 | User's Guide - Page 41
    4 Configuring and managing the printer This section provides information on managing the printer, configuring the printer in Windows or the Mac OS, and using the configuration page. ENWW 33
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    about myPrintMileage, go to the MyPrintMileage website and follow the onscreen instructions. Task Tools Printer driver Toolbox (Windows) HP Printer Utility (Mac OS) Embedded Web server (EWS) Printer lights HP Web reference Jetadmin software myPrintMile age Monitor the printer. Operation
  • HP K850 | User's Guide - Page 43
    tools, see Overview of printer management tools. Tool Toolbox (Windows) HP Printer Utility (Mac OS) Embedded Web server (EWS) Control panel cartridges and expiration dates. Media and supplies ▲ Open Information And Support, and then click Supplies Status. Operation and status ▲ Printer
  • HP K850 | User's Guide - Page 44
    and media and supplies information. See HP Web Jetadmin software. Supplies media and instructions. ● Clean printheads: Click the Printer Services tab, click Clean Printheads, and then follow the onscreen instructions. Perform printer maintenance tasks ● Align printheads: Open Information And Support
  • HP K850 | User's Guide - Page 45
    supported Manual Subnet Mask and Manual Default Gateway, if needed, and then click Apply. NOTE It is not recommended that you assign a static IP address to the printer. However, a static IP address might resolve certain setup and printing problems, such as a conflict with a personal firewall. HP
  • HP K850 | User's Guide - Page 46
    . It also provides links to this guide for help in performing basic printing tasks and solving problems. NOTE If the Toolbox was not installed HP Instant Support and HP Total Care, as well as to this guide for help in performing tasks and troubleshooting. It also provides instructions that guide
  • HP K850 | User's Guide - Page 47
    The Printer Services tab provides print a page to help you decide if the printer has a problem with paper skew. ● Print Configuration Page: Click this button to website support information; for example, tools to complete printer maintenance tasks such as printer calibration. To open the HP Printer
  • HP K850 | User's Guide - Page 48
    to correct problems with tint. ● HP Support: Provides access to the HP website where you can register the printer, find support for the Open the Toolbox. For instructions, see Toolbox (Windows). ● Click the Information tab, and then click Launch EWS. To open from the HP Printer Utility (Mac OS
  • HP K850 | User's Guide - Page 49
    including e-services, such as HP Instant Support, myPrintMileage, and online ordering of supplies. For more information, see HP Instant Support and conducting remote diagnostics, and troubleshooting a wide variety of HP and non-HP network peripherals. After the HP Web Jetadmin software has been
  • HP K850 | User's Guide - Page 50
    Information tab, click myPrintMileage, and then follow the onscreen instructions. ● Embedded Web server Click myPrintMileage in the Other Links HP Instant Support HP Instant Support is a suite of Web-based troubleshooting tools that help you quickly identify, diagnose, and resolve printing problems
  • HP K850 | User's Guide - Page 51
    Total Care Representative will respond online to solve your problem through a real-time Web chat. ● Knowledge database Use the HP knowledge database to quickly find answers to your questions. Security and privacy When you use HP Instant Support, detailed device information, such as the serial number
  • HP K850 | User's Guide - Page 52
    Library, and then select Printers. 3. Select hp, select Utilities, and then select HP Printer Network Setup Tool. 4. Follow the onscreen instructions to configure network settings for the printer. HP Deskjet Control Panel (HP DJCP) The HP Deskjet Control Panel (HP DJCP) allows you to gain access to
  • HP K850 | User's Guide - Page 53
    settings, ink supply status, and printhead health. ● Help troubleshoot printer problems. The configuration page also contains a log of recent events. For more information on HP Ink Supplies, see HP supplies and accessories. Understanding a configuration page If you need to call HP, it is often
  • HP K850 | User's Guide - Page 54
    3 Printhead Status: Shows the printhead health status and whether the printhead needs to be replaced. 4 Event Log: Shows a log of recent events that have occurred. Network configuration page 46 Chapter 4 Configuring and managing the printer ENWW
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    tab, click the Print Configuration Page button. ● Toolbox (Windows) On the Printer Services tab, click Print Configuration Page, and then click Print. ● HP Printer Utility (Mac OS) Open Information And Support. Click Device Information, and then click Print Configuration Page. ● Control panel Press
  • HP K850 | User's Guide - Page 56
    parallel cable. NOTE Windows NT 4.0 does not support USB. Do not connect a USB and a up the printer, HP recommends that you tools for solving printer problems. Without the Toolbox, CD menu, click Install. 4. Follow the onscreen instructions to complete the installation. 5. When prompted, connect
  • HP K850 | User's Guide - Page 57
    Browse to locate the root directory on the Starter CD (for example, D:), and then click OK. 5. Click Next, and then follow the onscreen instructions. 6. Click Finish to close the Found New Hardware wizard. The wizard automatically starts the installation program (this might take a short time). For
  • HP K850 | User's Guide - Page 58
    NOTE When sharing a directly connected printer, use the computer with the newest operating system as the server. For example, if you have a computer running Windows 2000 and another computer running an older version of Windows, use the computer running Windows 2000 as the server. Use this
  • HP K850 | User's Guide - Page 59
    drive for the computer, click Setup.exe, and then click Open. In the Run dialog box, click OK. 4. Click Install and follow the onscreen instructions to complete the installation. 5. If you are going to share this printer with other computers on the network, follow these steps: a. From the Windows
  • HP K850 | User's Guide - Page 60
    select the printer model. ● Click Next, and then locate the printer in the Shared printers list. 6. Click Next, and then follow the onscreen instructions to complete the installation. To create a locally shared port 1. From the Windows desktop, click Start, point to Settings, and then click Printers
  • HP K850 | User's Guide - Page 61
    the onscreen instructions. 4. Select your connection type, click Done, and then follow the onscreen instructions. 5. computers must have IP addresses. (AppleTalk is not supported.) ● The printer that is being shared must be computers should have the appropriate HP printer drivers installed. ●
  • HP K850 | User's Guide - Page 62
    system 1. Turn on printer sharing on the Macintosh computer (the host) that is connected to the printer: Open System Preferences, click Sharing, click Services, and then select the Printer Sharing check box. 2. To print from the other Macintosh computers (the clients) on the network, preselect the
  • HP K850 | User's Guide - Page 63
    the Starter CD into the CD drive. 4. Double-click the CD icon on the desktop. 5. Double-click the setup icon and follow the onscreen instructions. 6. When the Main Installation dialog box appears, select Uninstall from the drop-down list located in the upper-left part of the dialog box. 7. Follow
  • HP K850 | User's Guide - Page 64
    56 Chapter 4 Configuring and managing the printer ENWW
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    5 Maintaining and troubleshooting This section provides information on maintaining ink cartridges and printheads, calibrating color and line feed, using the configuration page, and troubleshooting various problems. ENWW 57
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    a cartridge from the printer for long periods of time. CAUTION HP recognizes customer's choice, but cannot guarantee the quality or reliability of non-HP ink cartridges. Printer services or repairs required as a result of using non-HP or refilled ink cartridges is not covered under warranty. NOTE To
  • HP K850 | User's Guide - Page 67
    2. Remove the ink cartridge that requires replacement by grasping it between your thumb and forefinger and pulling it firmly toward you. 3. Remove the new ink cartridge from its package. 4. Insert the cartridge into its own color-coded slot. Press down firmly on the cartridge to ensure proper
  • HP K850 | User's Guide - Page 68
    manually. Printer driver ● In Windows 2000 or XP, click the Services tab, click Service this device, and then follow the onscreen instructions. ● In Windows 98, click the Services tab, click Align Printheads, and then follow the onscreen instructions. 60 Chapter 5 Maintaining and troubleshooting
  • HP K850 | User's Guide - Page 69
    Printheads, and then follow the onscreen instructions. Toolbox (Windows) ▲ Click the Printer Services tab, and then click Clean Printheads HP Printer Utility (Mac OS) ▲ Open Information And Support, click Clean, and then follow the onscreen instructions. Embedded Web server 1. Open the embedded
  • HP K850 | User's Guide - Page 70
    Power button). The printer begins the cleaning process. To clean the printhead contacts manually CAUTION Manually clean the printhead contacts only after you have attempted to clean the printheads automatically . 4. Lift to open the printhead latch. 62 Chapter 5 Maintaining and troubleshooting ENWW
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    5. Lift the handle of a printhead and use it to pull the printhead out of its slot. ENWW Maintaining the printheads 63
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    press down to ensure that the latch is . properly engaged. You might have to apply some pressure to engage the latch. 64 Chapter 5 Maintaining and troubleshooting ENWW
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    initializes it and prints an alignment page. If . you removed and reinserted printheads but did not install a new printhead, print an alignment page manually. See To align the printheads. If the alignment page does not print, make sure the printhead latch and all covers are securely closed. ENWW
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    HP supplies and accessories. NOTE Only replace printheads after you have attempted to clean the printheads. See To clean printheads automatically and To clean the printhead contacts manually. 1. Open the top cover. 2. Lift to open the printhead latch. 66 Chapter 5 Maintaining and troubleshooting
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    3. Lift the handle of a printhead and use it to pull the printhead out of its slot. ENWW Replacing the printheads 67
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    4. Remove the new printhead from its package, and then remove the protective tape. 68 Chapter 5 Maintaining and troubleshooting ENWW
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    5. Insert the printhead into its color-coded slot. Press down firmly on the printhead to ensure proper contact. ENWW Replacing the printheads 69
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    engage the latch. 7. Close the top cover, and then wait while the printer initializes the printheads and prints the alignment pages. 70 Chapter 5 Maintaining and troubleshooting ENWW
  • HP K850 | User's Guide - Page 79
    ) diagnostic page, and then follow the onscreen instructions. Toolbox (Windows) ▲ Click the Printer Services tab, click PQ (print quality) diagnostic page, and then follow the onscreen instructions. HP Printer Utility (Mac OS) ▲ Open Information And Support, click Print Quality Diagnostics, and then
  • HP K850 | User's Guide - Page 80
    . ● Toolbox (Windows) Click the Printer Services tab, click Test Paper Feed, and then follow the onscreen instructions. ● HP Printer Utility (Mac OS) Open Information And Support, click Test Paper Feed, and then follow the onscreen instructions. 72 Chapter 5 Maintaining and troubleshooting ENWW
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    driver Click the Services tab, click Service this device, and then follow the onscreen instructions. ● Toolbox (Windows) Click the Printer Services tab, click Test Paper Skew, and then follow the onscreen instructions. ● HP Printer Utility (Mac OS) Open Information And Support, click Test Paper
  • HP K850 | User's Guide - Page 82
    . ● Toolbox (Windows) Click the Printer Services tab, click Calibrate Color, and then follow the onscreen instructions. ● HP Printer Utility (Mac OS) Open Information And Support, click Calibrate Color, and then follow the onscreen instructions. 74 Chapter 5 Maintaining and troubleshooting ENWW
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    Troubleshooting Troubleshooting tips and resources ● For a paper jam problem, see Clearing jams. ● For paper-feed problems, such as the paper skew, see Resolving paper-feed problems. Some printer problems can be resolved by resetting the printer. To reset the printer 1. Press (Power button) to turn
  • HP K850 | User's Guide - Page 84
    See Printer specifications for voltage requirements. All printer lights are blinking A non-recoverable error has occurred. Reset the printer. See Troubleshooting. If the problem persists, contact HP. See Support and warranty. Printer is not responding (nothing prints) Check printer setup See General
  • HP K850 | User's Guide - Page 85
    . If there is a problem communicating with the printer, try temporarily disabling the firewall. If the problem persists, the firewall is not the source of the communication problem. Re-enable the firewall. print quality setting for printing photos is Best. Blank page printed ENWW Troubleshooting 77
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    graphics is wrong Check how the media is loaded Make sure the paper guides fit snugly against the edges of the stack of media, and make these electromagnetic fields. If the solutions do not work, the problem might be caused by the inability of the application to interpret print troubleshooting ENWW
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    supports the type of media you have loaded. See Understanding specifications for supported USB or parallel cable, the problem might be due to a HP DJCP to set the appropriate symbol set for the language of your document. See HP Deskjet Control Panel (HP DJCP). Ink is smearing ENWW Troubleshooting
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    when printed using the Best print quality. Try using the other print mode to reduce ink, or use HP Premium Paper designed for printing vivid color documents. See Changing print settings. Check the media type ● clean the inside of the duplex unit. 80 Chapter 5 Maintaining and troubleshooting ENWW
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    using the Normal or Best print mode. Alternatively, in the Toolbox, turn on the output ramp for printing in Fast Normal mode. Click the Printer Services tab, and then click Configure Output Ramp. See Toolbox (Windows). ENWW Troubleshooting 81
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    you choose different print settings in the printer driver, make sure you select the correct media type. See Changing print settings. 82 Chapter 5 Maintaining and troubleshooting ENWW
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    damage to the printer. HP does not guarantee or support refilled ink cartridges. For ordering information, see HP supplies and accessories. Colors feed problems For information on resolving jams, see Clearing jams. Media is not supported for the printer or tray Use only media that is supported for
  • HP K850 | User's Guide - Page 92
    are being picked up ● Make sure the paper guides are set to the correct markings in the tray for the media size Fanning paper can cause static electricity to build up and intensify multiple-pick problems. Embedded Web server (EWS) cannot be opened Check your network setup troubleshooting ENWW
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    pages, then see General troubleshooting tips or align the printheads manually (see To align the printheads). Problems installing software Verify the CD for damage. You can download the printer driver from www.hp.com/support/officejetprok850. Reinstall the printer software If you are using Windows and
  • HP K850 | User's Guide - Page 94
    and enter the IP address manually in the installation program. you might resolve some installation problems (such as a conflict support website at www.hp.com/ support/officejetprok850. Clearing jams To clear a jam 1. Remove all media from the output tray. 86 Chapter 5 Maintaining and troubleshooting
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    tray, and then check for a jam in the input tray. If media is jammed in the tray, do the following: a. Extend the input tray. ENWW Troubleshooting 87
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    the printer is placed on a flat surface. ● Make sure that nothing is blocking the paper path. ● Do not overload the tray. See Understanding specifications for supported media. ● Load paper properly. See Loading media. ● Do not use media that is curled or crumpled. 88 Chapter 5 Maintaining and
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    not overly full when you send a job to print. ● Make sure media is aligned against the right side of the tray. ● Make sure the paper guides are adjusted snugly against the media, but do not crinkle or bend it. ENWW Troubleshooting 89
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    90 Chapter 5 Maintaining and troubleshooting ENWW
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    6 HP supplies and accessories This section provides information on HP supplies and accessories for the printer. The information is subject to change; visit the HP website (www.hpshopping.com) for the latest updates. You can also make purchases through the website. ENWW 91
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    Your default Web browser starts and displays a website. ● HP Printer Utility (Mac) Open Information And Support, click Supplies Status, and then click Order HP Supplies. ● Embedded Web server In the Other Links section, click Order Supplies. Follow the instructions on the website to select and order
  • HP K850 | User's Guide - Page 101
    A-B (2 meter) C8258A C2950A C2951A C6518A Print servers HP Jetdirect 170X external print server HP Jetdirect 300X external print server HP Jetdirect 500x print server for Fast Ethernet HP Jetdirect 175X external print server (USB 1.0) HP Jetdirect en3700 Fast Ethernet external print server (USB
  • HP K850 | User's Guide - Page 102
    Ink supplies Ink cartridges HP 10 Black HP 11 Cyan HP 11 Magenta HP 11 Yellow HP 13 Black HP 13 Cyan HP 13 Magenta HP 13 Yellow C4844A C4836A C4837A C4838A C4814A C4815A C4816A C4817A Printheads HP 11 Black HP 11 Cyan HP 11 Magenta HP 11 Yellow C4810A C4811A C4812A C4813A HP media To order media
  • HP K850 | User's Guide - Page 103
    7 Support and warranty The information in Maintaining and troubleshooting suggests solutions to common problems. If your printer is not operating properly and those suggestions did not solve your problem, try using one of the following support services to obtain assistance. ENWW 95
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    , step-by-step solutions to common printing problems. See Toolbox (Windows). ● HP Instant Support HP Instant Support is a suite of Web-based troubleshooting tools that help you quickly identify, diagnose, and resolve printing problems. See HP Instant Support. 96 Chapter 7 Support and warranty ENWW
  • HP K850 | User's Guide - Page 105
    HP Officejet Pro K850 Series Version: 62.43.12.0. (To find the printer driver version number, open the printer settings or properties dialog box and click the About tab.) 6. If you have a problem most current list of telephone support numbers, see www.hp.com/support. Country/Region Algeria Argentina
  • HP K850 | User's Guide - Page 106
    : 571-606-9191 01-8000-51-4746-8368 0-800-011-1046 800 9 2649 810 222 222 www.hp.com/support 1-800-711-2884 Andinatel: 1-999-119 • 800-711-2884 Pacifictel: 1-800-225-528 • 800-711-2884 (02) 6910602 800-6160 www.hp.com/support www.hp.com/support www.hp.com/support International: + 30 210 6073603
  • HP K850 | User's Guide - Page 107
    777 3284 St. Petersburg: 812 332 4240 800 897 1415 6 272 5300 0850 111 256 International: + 27 11 2589301 RSA: 086 0001030 www.hp.com/support www.hp.com/support www.hp.com/support 02-8722-8000 +66 (2) 353 9000 1-800-711-2884 71 89 12 22 90 216 444 71 71 (044) 230-51-06 Obtaining
  • HP K850 | User's Guide - Page 108
    Country/Region United Arabic Emirates (UAE) United Kingdom United States Uruguay Venezuela Vietnam West Africa Telephone number 600 54 47 47 www.hp.com/support 1-800-474-6836 (1-800 HP INVENT) 0004-054-177 Caracas: 58-212-278-8666 Outside of Caracas: 0-800-474-68368 + 84 88234530 + 351 213 17 63 80
  • HP K850 | User's Guide - Page 109
    failure to execute programming instructions. HP does not warrant that the operation of any product will be uninterrupted or error free. 3. HP's limited warranty covers only those defects that arise as a result of normal use of the product, and does not cover any other problems, including those that
  • HP K850 | User's Guide - Page 110
    in any country/region where the covered HP product is . distributed by HP. Contracts for additional warranty services, such as on-site service, are available from any authorized HP service facility in countries/regions where the product is distributed by HP or by an authorized importer. Limitations
  • HP K850 | User's Guide - Page 111
    NOTE This information is intended to be an easy-to-read summary of the full HP warranty statement. To read the full warranty statement, go to www.hp.com/support/inkjet_warranty and select your supply. Is your product covered under warranty? If you believe your ink supply or printhead is defective,
  • HP K850 | User's Guide - Page 112
    a configuration page. ● Expiration has nothing to do with the product warranty. For information about the warranty on your ink cartridge, see www.hp.com/support/inkjet_warranty. ● Expiration prevents damage from old ink. When ink cartridges expire, they stop working and must be replaced. How do you
  • HP K850 | User's Guide - Page 113
    printer lights indicate printer status and are useful for diagnosing printing problems. This section contains information about the printer lights, what light 9 Ink Cartridge light Network connector lights (HP Officejet Pro K850dn Color Printer) 1 Link light 2 Activity light ENWW 105
  • HP K850 | User's Guide - Page 114
    ink to dry. ▲ No action is required. Wait for the ink to dry. The printer is in manual duplex mode. It is waiting for the ink to dry so the pages can be flipped over and If the error persists, turn the printer off, and then on again. See Troubleshooting. 106 Chapter 8 Printer lights reference ENWW
  • HP K850 | User's Guide - Page 115
    on again. ● If the error persists, clean the printhead contacts (see Maintaining the printheads). ● If the error persists, replace the printhead or printheads indicated. See HP supplies and accessories for information about ordering supplies. ENWW 107
  • HP K850 | User's Guide - Page 116
    more of the color One or more of the ink cartridges is faulty indicator lights blink. or has expired. ▲ Replace the ink cartridge indicated. See HP supplies and accessories for information about ordering supplies. The Power light and one or more of the color indicator lights are on, and the Ink
  • HP K850 | User's Guide - Page 117
    seconds before turning on the printer again. Try printing again. ● If the problem persists, see Support and warranty. Interpreting network connector lights This section briefly explains some of the patterns is already turned on and a network cable is connected, see Troubleshooting. ENWW 109
  • HP K850 | User's Guide - Page 118
    110 Chapter 8 Printer lights reference ENWW
  • HP K850 | User's Guide - Page 119
    9 Printer specifications This section provides information on physical, system, and functional specifications for the printer. ENWW 111
  • HP K850 | User's Guide - Page 120
    Physical specifications For media and media-handling specifications, see Selecting print media. Available models and physical dimensions Size (width by depth by height) 610 by 376.8 by 205 mm (24 by 14.8 by 8.1 inches) ▲ With duplex unit: 610 by 524.8 by 205 mm (24 by 20.6 by 8.1 inches) Weight
  • HP K850 | User's Guide - Page 121
    speed (all models) ● Embedded 10/100BT (included with HP Officejet Pro K850dn Color Printer) Print method Drop-on-demand thermal inkjet printing , and yellow: 24,000 pages ● ColorSync ● ICC Profiles Device languages Font support ▲ HP PCL 3 GUI ● US fonts: CG Times, CG Times Italic, Universe,
  • HP K850 | User's Guide - Page 122
    Processor and memory specifications For media and media-handling specifications, see Selecting print media. Device processor ▲ Motorola 32-bit ColdFire 4e RISC (256 MHz) Device memory ● 32 MB built-in RAM ● 4 MB built-in Flash ROM 114 Chapter 9 Printer specifications ENWW
  • HP K850 | User's Guide - Page 123
    MB free hard disk space ● Windows 2003 Server: Pentium 550 MHz, 128 MB RAM, 110 MB free hard disk space ● To view the online User Guide (Windows), you must be running Internet Explorer 5.0 or later. ● Mac OS X v10.2, v10.3, and v10.4: 333 MHz, 128 MB RAM, 100 MB hard disk space
  • HP K850 | User's Guide - Page 124
    Windows 2000, * Contact your network operating system vendor for software, documentation, and support. Windows XP 32-bit (Professional and Home Editions) ● Mac OS X Services (formerly known as Microsoft Windows XP Server Terminal Services) ● Microsoft Windows 2000 Server Terminal Services
  • HP K850 | User's Guide - Page 125
    ● HTTP Not all protocol and operating system combinations are supported. For more information, see www.hp.com and www.hp.com/support/officejetprok850. Features ● Ability to remotely configure and manage network devices ● HP myPrintMileage System requirements ● TCP/IP-based network ● A Web browser
  • HP K850 | User's Guide - Page 126
    Functional specifications For media and media-handling specifications, see Selecting print media. 118 Chapter 9 Printer specifications ENWW
  • HP K850 | User's Guide - Page 127
    "laser-quality speed" comparison has the page-per-minute speeds of the HP Officejet Pro K850 Color printer against the benchmark of the HP Color LaserJet 4600 at comparable print quality. This comparison is based solely on HP's internal testing. Black: ▲ Up to 1,200 by 600 dpi with pigmented black
  • HP K850 | User's Guide - Page 128
    Environmental specifications For media and media-handling specifications, see Selecting print media. Operating environment Operating temperature 5° to 40° C (41° to 104° F) Recommended operating conditions 15° to 35° C (59° to 95° F) Recommended relative humidity 20 to 80 percent
  • HP K850 | User's Guide - Page 129
    Electrical specifications For media and media-handling specifications, see Selecting print media. Power supply External universal power adapter Power requirements ● Input voltage: 100 to 240 VAC (+/- 10 percent), 50/60 Hz (+/-3Hz) ● Output voltage: 32 Vdc, 2500 mA Maximum allowable power
  • HP K850 | User's Guide - Page 130
    122 Chapter 9 Printer specifications ENWW
  • HP K850 | User's Guide - Page 131
    10 Regulatory information This section provides regulatory information for the printer. ENWW 123
  • HP K850 | User's Guide - Page 132
    installation. This equipment generates, uses and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation
  • HP K850 | User's Guide - Page 133
    EMI statement (Korea) ENWW EMI statement (Korea) 125
  • HP K850 | User's Guide - Page 134
    VCCI statement (Japan) 126 Chapter 10 Regulatory information ENWW
  • HP K850 | User's Guide - Page 135
    assigned a Regulatory Model Number. The Regulatory Model Number for your product is SNPRC-0504. The regulatory number should not be confused with the product name (HP Officejet Pro K850/K850dn Color Printer) or product number (C8177A and C8178A). ENWW Regulatory model number 127
  • HP K850 | User's Guide - Page 136
    Power cord statement The power cord cannot be repaired. If it is defective, it should be discarded or returned to the supplier. 128 Chapter 10 Regulatory information ENWW
  • HP K850 | User's Guide - Page 137
    Manufacturing Operations Singapore 60 Alexandra Terrace, #07-01, The Comtech, Singapore 118502 declares, that the product Product Name: HP Officejet Pro K850/K850dn Color Printer Product Number: C8177A and C8178A Regulatory Model Number(1): SNPRC-0504 Product Accessory Number: C8258A
  • HP K850 | User's Guide - Page 138
    on the communities where products are manufactured, shipped, and used. HP has also developed processes to minimize the negative impact of the disposal on natural resources. For more information about using these features, see this guide. Ink use The Draft mode of this product uses less ink, which
  • HP K850 | User's Guide - Page 139
    drop off your waste equipment for recycling, please contact your local city office, your household waste disposal service or the shop where you purchased the product. HP products and supplies HP's Planet Partners™ recycling service provides an easy way to recycle any brand of computer equipment or
  • HP K850 | User's Guide - Page 140
    132 Chapter 10 Regulatory information ENWW
  • HP K850 | User's Guide - Page 141
    up 37 aligning printheads calibrating color 74 instructions for 60 tools for 36 Apple Macintosh. supported 13 media types supported 17 B banner paper 18 black and white pages, troublehsooting 82 blank pages, troubleshooting 77 bleeding colors, troublehsooting 82 blinking lights, troubleshooting
  • HP K850 | User's Guide - Page 142
    39, 72 troubleshooting 83 firewalls, troubleshooting 37 font support 113 Found New Hardware wizard 49 front manual feed slot capacities 19 locating 5 media sizes supported 13 media types supported 17 printing with 27 G garbled text 79 getting started guide 2 graphics, troubleshooting ink coverage
  • HP K850 | User's Guide - Page 143
    zone, cleaning 81 replacing printheads 66 troubleshooting printhead alignment 85 management, printer administration tasks 36 monitoring tasks 35 tools available 34 manual feed slots capacities 19 front, locating 5 media sizes supported 13 media types supported 17 printing with 27 rear, locating
  • HP K850 | User's Guide - Page 144
    testing skew 73 transparencies 13, 18 tray capacities 19 types supported 17 memory specifications 114 Microsoft Windows. See Windows monitoring feed problems, troubleshooting 83 guides, locating 5, 6 HP, part numbers 94 iron-on transfers 18 jams 86 loading input tray 21 loading small 23 manual feed
  • HP K850 | User's Guide - Page 145
    8 settings, changing 25 troubleshooting installation 85 uninstalling 55 warranty 101 printer language support 113 Printer Services tab, Toolbox 39 Printer , 71 troubleshooting 79 R Readme file 2 rear manual feed slot capacities 19 locating 7 media sizes supported 13 media types supported 17 printing
  • HP K850 | User's Guide - Page 146
    61 printheads, cleaning manually 62 printheads, replacing troubleshooting feeding 83 troubleshooting blank pages 77 blinking lights 76 color problems 82 Configure Output Ramp 39 Diagnose Print Quality page 39, 71 embedded Web server (EWS) 84 faded output 82 garbled text 79 HP Instant Support
  • HP K850 | User's Guide - Page 147
    websites customer support 96 Energy Star 130 environmental sustainability program 130 HP Deskjet Control Panel (HP DJCP) 44 HP Instant Support 42 HP Web Jetadmin 48 locally shared ports, creating 52 manual feed slots, printing with 27 operating systems supported 115 settings, changing 25 sharing,
  • HP K850 | User's Guide - Page 148
    140 Index ENWW
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HP Officejet Pro K850 Series
User Guide