HP LD4730a User Guide

HP LD4730a Manual

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  • HP LD4730a | User Guide - Page 1
    User Guide
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    contained herein is subject to change without notice. The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP shall not be liable
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    About this guide This guide provides information on setting up the display, installing drivers, using the On-Screen Display menu, troubleshooting, and technical specifications. WARNING! Text set off in this manner indicates that failure to follow directions could result in bodily harm or loss of
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    iv About this guide
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    Table of contents 1 Product features ...1 HP Digital Signage Displays ...1 Accessories ...2 Optional accessories ...2 2 Safety and maintenance guidelines 3 Important safety information ...3 Maintenance guidelines ...4 Cleaning the display 4 Cleaning the protective glass overlay on select models 5
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    Tile Mode ...49 Optimizing analog images ...51 Tuning color ...52 Appendix A Troubleshooting 59 Solving common problems ...59 Using Online Technical Support 62 Product support ...62 Preparing to call technical support 62 Appendix B Technical specifications 63 HP Digital Signage Display ...63
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    an attached PC ● User controls to adjust Picture, Tile Mode, Timer, Energy Saving, Aspect Ratio, Audio, and additional setup options ● Plug and play capability if supported by the operating system HP Digital Signage Displays 1
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    provided on your media disc, if one is included, or in your documentation kit. To locate updates to the user guide for your product, go to http://www.hp.com/support, and select your country. Select Drivers & Downloads, and then follow the on-screen instructions. 2 Chapter 1 Product features
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    computer users, and provides important electrical and mechanical safety information. This guide is located on the Web at www.hp.com/ergo and/or Use the appropriate and correctly sized furniture designed to properly support your display. WARNING! Displays that are inappropriately situated on
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    performance and extend the life of the display: ● Do not open the display cabinet or attempt to service this product yourself. Adjust only those controls that are covered in the operating instructions. If the display is not operating properly or has been dropped or damaged, contact an authorized HP
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    CAUTION: To clean the display screen or cabinet, do not use cleaners that contain any petroleumbased materials such as benzene or thinner or any volatile substance. These chemicals might damage the display. Cleaning the protective glass overlay on select models The protective glass is extremely easy
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    3 Setting up the display The display offers multiple connections for video and audio input. Analog video is input through the VGA port, while digital video can be input through either Video Over Ethernet (VOE) or DisplayPort. Sound can be transmitted with accompanying video through VOE or
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    Identifying display components The major components of the display and their functions are shown here. Figure 3-1 Display components 1 23 4 5 6 Table 3-1 Major components Component Function 1 Speaker installation: 4 holes 2 Stand installation: 4 holes 3 Handles: 4 4 Control panel with
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    Connecting the speakers (sold separately) 1. Mount the speakers onto the display. Figure 3-2 Mounting the speakers 2. Use the four Taptite D3 x 12 mm (0.47 in) screws to secure the speakers to the display. Figure 3-3 Securing the speakers to the display 3. After installing the speakers, connect to
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    Display control panel This picture shows the controls on the back of the display. For details on using them, see Navigating with the control panel on page 38. Figure 3-5 Controls INPUT MENU Control 1 Label INPUT 2 MENU 3 ▼ 4 ▲ 5 ◄ 6 ► 7 8 Function Select video input source (VGA,
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    Identifying remote control buttons Figure 3-6 Remote control buttons MUTE 1 1 4 ghi 7 .pqrs INPUT 2 abc 5 jkl 8 tuv 0 Space 3 def 6 mno 9 wxyz DEL EXIT VOL ENTER VOL+ INFO VGA PSM MENU VOE DP TILE Color CAL Label MUTE 1 - 9 0 . DEL INPUT EXIT VOL - VOL + Function Sound mute Power on/
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    Label ENTER INFO MENU VGA PSM VOE DP TILE Color CAL Function Enter Information Menu/Select VGA input select Picture submenu Video Over Ethernet input select DisplayPort input select Tile mode Color calibration Description Accepts a highlighted selection or saves a setting. Invokes the Information
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    Mounting a single display on a stand (Sold Separately) The stand kit is an optional accessory available from HP. It allows you to mount a single display in landscape position. To mount the display on the stand: 1. Remove the four M4 x 32 mm (1.26 in) screws and stand from the box. Figure 3-8 Stand
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    The rails are labelled TOP for the top in landscape position, BOTTOM for the bottom in landscape position, RIGHT for your right side as you face the front of the screen, and LEFT for your left side as you face the front of the screen. All the screw holes match for the one rail that goes to each side
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    Figure 3-11 Attaching corners Framing a group of displays is similar to framing a single display except that you will use some of the straight connectors to cover the gap between adjacent displays. Figure 3-12 Framing an array Attach corners and straight connectors after the rails are in place.
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    Securing the display Security cable provision-To help prevent theft, a security cable provision is available on the rear of the display. The cable and lock required to connect to the display are available separately and can be purchased from HP. Figure 3-14 Cable lock Connecting cables Figure 3-15
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    analog video and command data. VGA output supports chaining with VGA cables from display to display. The plug should be a 15-pin, D-Sub type. Used by authorized service personnel only. DisplayPort input for digital video from a media player/computer. Connects to a media player/computer or another
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    Follow these steps for connecting cables: 1. Connect the AC power cord to the receptacle on the rear of the display (1). Figure 3-16 Power Read the power-cord safety precautions in Important safety information on page 3, then plug the other end into an electrical outlet. Figure 3-17 Connecting the
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    additional instructions, refer to the sound card manual. If the Audio Out on the media player/computer sound card has only Speaker Out, reduce the media player/computer volume before connecting to the AUDIO port on the display. If the Audio Out on the media player/computer sound card supports
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    5. If you want to remotely control and manage the display with the RS-232 Serial interface, attach one end of an RS-232 cable to the RS-232 input (5) port (With the display lying on its face, the input port is below the output port) and connect the other end to the serial interface port of the media
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    end of the DisplayPort cable to the DisplayPort OUT port on the media player/ computer or previous display in a series. NOTE: Since DisplayPort does not support RS-232 command data, you will also need to connect either an RS-232 cable between the display and media player/computer or an Ethernet
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    9. If you will be connecting the display to a network, plug your CAT-5 network cable into the Ethernet port (11). Figure 3-26 Ethernet The Ethernet cable from the display can connect to a media player/computer, a router (switch), or an Intranet. A network connection enables the use of the Video Over
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    Figure 3-27 Connecting the Ethernet cable 1 2 3 10. If you want to use the external IR sensor, plug it into the IR-IN jack (12). The external sensor makes using the remote easier, especially with displays mounted in a video wall. Figure 3-28 Infrared sensor connection Place the IR sensor facing
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    11. If you want to connect this display to another in an IR daisy chain, plug the included IR Daisy Chain cable into the IR-OUT jack (13). The free end will plug into the IR-IN of the next display in the chain. Figure 3-29 IR-OUT connection Connecting cables 23
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    that runs in the media player/computer. Up to 12 displays may be associated with a single media player/ computer (See the VOE Users Guide for more detail). When multiple displays are associated with a single media player/computer, the displays may be mirrored (a single desktop image displays on
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    streaming video), the number of displays which can be associated with acceptable video performance may be less than 12 (See the Video Over Ethernet User Guide for more detail). Connecting multiple displays to one player 25
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    Multiple displays (up to 25) may be connected to a single media player/computer using Tile Mode. Multiple displays in Tile Mode are only supported with either DisplayPort or VGA video input sources. When connecting the multiple displays, the media player/computer is connected to the first display
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    Figure 3-34 Multiple displays with tile mode Figure 3-35 Daisy chain connection - DisplayPort Display In Display In Display In Display In Display Out Display Out Display Out Display Out Figure 3-36 Daisy chain connection -- VGA To remotely manage and control multiple displays in Tile Mode
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    the displays via its search function (See the HP Network Sign Manager Users Guide for more details). Figure 3-37 Daisy chain connection - RS232-C RS-232C are limited to a maximum of six displays in the daisy chain which can support HDCP. When using Tile Mode, the display ID can be set in the
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    Mode on page 49 and the HP Network Sign Manager User Guide for more details). After installing the cables, ensure that the CAUTION: Two people are needed to safely mount the display. This product supports a VESA FDMI (Video Electronics Standards Association Flat Display Mounting Interface)-compliant
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    shown in Technical specifications on page 63. The weight for your model can be found there as well; when mounting to a wall, ensure that the supporting structure is strong enough for the listed weight. 30 Chapter 3 Setting up the display
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    Mounting in portrait position When installing the display in the portrait position, rotate it clockwise based on its front. The display can be rotated in only one direction. Arrows on the back of the display indicate which side should be at the top in both portrait and landscape positions: Figure 3-
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    use with the displays as needed: www.hp.com. ● Display driver firmware ● Auto-adjustment Pattern Utility - Optimizes the display of VGA input. ● Supporting system files, .INF and .ICM ● HP Network Sign Manager - Remote management and control software. Allows you to select and control displays singly
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    .ICM files manually from the disc in the event of an installation error. Refer to the Display Driver Readme file on the disc for instructions (in English the software and then following the instructions. Alternatively, you can download the programs from www.hp.com/support and then install from the
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    over a network, you need to install the VOE software on the computer/media player which serves as the source. See the Video Over Ethernet User Guide for details. If the display is not receiving any input, it will go into low power mode ("sleep"). You can send it into low-power
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    ● Resolution ● Color Temperature ● Speaker ● Aspect Ratio All other OSD settings need only be set once in order for the new value to apply regardless of the video source. You can operate the OSD using the infrared remote control or the control panel on the back of the display. Controlling displays
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    display you want to issue the command to (Figure 4-1 IR Daisy Chain home menu screen on page 36). Figure 4-1 IR Daisy Chain home menu screen Menu Setting Function A Monitor ID ID number assigned to the display in the SET MONITOR ID Dialog B IR Daisy Chain Monitor ID Enter the ID number of
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    Press the SET button to select the display ID number as the display you want to send commands. The LOCK message window will appear in all the other displays to indicate that they will not receive any commands from the IR remote control through the External IR Sensor (Figure 4-3 IR Lock Message on
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    Navigating with the control panel If you have access to the control panel at the back of the display, you can use it to turn the screen on and off, and to open and navigate the OSD menu. Figure 4-5 Display control panel INPUT MENU To change the video source, press the INPUT button, then select the
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    OSD menu selections The OSD menu contains six main menus: Icon Menu Picture Function description Set or change video characteristics such as, brightness, contrast, and resolution. Audio Set or change the audio options. Option 1 Set or change display options such as video source, aspect ratio,
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    not allow the display to change the backlight level depending on the image. The default setting is OFF. Auto - allows the display to choose any supported resolution that matches the input signal. 1280 x 768 pixels 1360 x 768 pixels 1366 x 768 pixels The default setting is Auto. Adjust the shade of
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    Level 1 Menu Level 2 Menu Energy Saving Level 3 Menu Audio Volume Description Select from the following backlight brightness levels: ● Off - 100% light ● Level 1 - 80% light ● Level 2 - 60% light ● Level 3 - 40% light The default setting is Off. Adjust the volume from 0 to 100. The default
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    Level 1 Menu Level 2 Menu Option 1 Aspect Ratio Level 3 Menu Source Auto Configuration Clock Frequency Phase H.Position V.Position Ambient Light Sensor Description Select from the following image proportions: ● 16:9 - Widescreen mode. ● 1:1 - Picture format is 1:1 aspect ratio. ● Original -
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    is Network. On - Allows the display to automatically detect a signal on any input source and show the image. Off - Video source must be selected manually. The default setting is On. If the display is controlled by software on a networked media player/computer, it needs settings that tell the media
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    Level 1 Menu Level 2 Menu VOE Setup Option 2 Language Level 3 Menu DHCP IP Address Subnet Mask Description Dynamic Host Configuration Protocol Enable - Allows the network host computer to assign an IP Address to the display when it comes on line. Disable - Allows you to assign a permanent IP
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    Level 1 Menu Level 2 Menu TIME DPM Select Level 3 Menu Clock Schedule Power On Delay Description Set the current date and time so that scheduled events happen at the correct time. Year: 2000 - 2099 Month: 1 - 12 Day: 1 - 31 Hour: 0 - 23 Minute: 0 - 59 Daylight saving time: ON/OFF The default
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    setting is Off. On - Allows an attached media player/computer to send control commands to the display. Off - Control of the display must be done manually, with the infrared remote control or the buttons on the back of the display. The default setting is On. Resets all OSD choices to their
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    connection handling control data to the display. Enable - Enable the external IR receiver and IR daisy-chain support. Disable - Disable the external IR receiver and IR daisy-chain support. The default setting is Disable. Current Ver. - Shows the version number of firmware currently running on the
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    Level 1 Menu Level 2 Menu Tile Mode H Monitors Level 3 Menu Description Enter the number of displays in a row of your array. The range is 1 - 5 and the default is 1. V Monitors H Position V Position Natural Mode Reset Enter the number of displays in a column of your array. The range is 1 - 5
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    input source is Video Over Ethernet, each display must be sent the same image for tile mode to work. (See the Video Over Ethernet User Guide for details). Video signal strength will determine how many displays may be daisy chained together. Degradation of the video signal due to distance may limit
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    for this display, counting from left to right. Set V Position to the row number, counting from top to bottom. Figure 4-6 Tile Mode Numbering Scheme H1,V1 H2,V1 H3,V1 H4,V1 H5,V1 H1,V2 H2,V2 H3,V2 H4,V2 H5,V2 H1,V3 H2,V2 H3,V3 H4,V3 H5,V3 H1,V4 H2,V3 H3,V4 H4,V4 H5,V4 H1,V5 H2,
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    Original image Tiled with Natural Mode on, the red bar is hidden and the slope is displayed correctly. Tiled with Natural Mode off, all bars are visible and the slope is disjointed. Optimizing analog images When using VGA as your video source, you can optimize the screen performance by using the
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    Configuration choice in the Option 1 menu of the OSD. Either way, the display will adjust itself. If the result is not satisfactory, continue with the procedure. 5. Navigate to Clock Frequency under the Option 1 submenu of the OSD. Increase or decrease the value to minimize any vertical bars or
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    cover the display surface and colorimeter with a light-blocking cloth. ● Clean the screen. Refer to Cleaning the display on page 4 for specific instructions. ● Set Energy Saving, Picture mode, Contrast, Brightness, Sharpness, Backlight, and Ambient Light Sensor to their default values. Decide on the
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    To calibrate the display, follow these steps: 1. Plug the colorimeter into the USB port. Figure 4-9 Plugging in the colorimeter R + L + 2. Navigate to the Color Calibration menu of the OSD. Use the Color Calibration option to Enter the calibration process. 3. The time since power-up will be shown
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    6. Open the colorimeter by rotating the ambient light filter away from the lens. Do this by pulling up on the filter arm and then swinging it out of the way. Figure 4-10 Rotating the filter Tuning color 55
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    7. Hang the colorimeter over the top of the display and position it in the center of the target displayed on-screen. To do this, drape the USB cable over the top of the display so that the counterweight is in back and the colorimeter in front. Figure 4-11 Positioning the colorimeter 56 Chapter 4
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    8. Adjust the position of the counterweight so that the colorimeter is properly positioned and maintains its position when released. To adjust the position of the counterweight on the USB cable, squeeze the release button and slide the weight. Figure 4-12 Adjusting the counterweight Alternatively,
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    Once a wall has been calibrated, the calibration should be valid for 9000 hours, which is equivalent to one year of continuous use (no off time). If an individual display is replaced during that time, it may only be necessary to calibrate the replacement display(s). 58 Chapter 4 Operating the
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    Troubleshooting Solving common problems The following table lists possible problems, the possible cause of each problem, and the recommended solutions. Problem burned out. See if the power switch is turned on. Might need service. Power is on, power indicator is green, but the screen appears
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    Problem Possible cause Solution Check video cable and V Position in the Option 1 menu. Check that the video card resolution and frequency are supported by the display. If the frequency is out of range, set to the recommended resolution in player/computer video card. 60 Appendix A Troubleshooting
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    Problem Possible cause Solution Black spots appear on the screen. Black spots are characteristics of the LCD panel. Refer to Display quality and pixel the display is disabled. Press the MENU and right arrow buttons on the back of the display and hold for 5 seconds. Solving common problems 61
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    telephone numbers ● Locate an HP service center Preparing to call technical support If you cannot solve a problem using the troubleshooting tips in this section, you might need to call technical support. Contact your regional HP authorized service provider. Have the following information available
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    B Technical specifications NOTE: All performance specifications are provided by the component manufacturers. Performance specifications represent the highest specification of all HP's component manufacturers' typical level specifications for performance; actual performance might vary either higher
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    60 Hz 30 - 83 kHz 30 - 83 kHz 50 - 76 Hz For VGA input, separate H and V syncs are supported. VGA, DisplayPort, Ethernet 50 - 76 Hz For VGA input, separate H and V syncs are supported. VGA, DisplayPort, Ethernet RS-232-C, USB, audio RS-232-C, USB, audio 0° to 40°C Humidity 20% to 80% Altitude
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    Table B-1 Specifications (continued) 47 in/119 cm Packed Weight 28.58 kg (63.01 lbs) Packed Dimensions (L x W x H) 122.7 x 25.5 x 75.3 cm (48.31 x 10.04 x 29.65 in) Typical Viewing Angle (any direction) 178 degrees Color Depth 24 bit Backlight Direct LED Backlight Lifetime (Typ) 50,000
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    Locations of the VESA mounting holes are shown below. All measurements are in millimeters. Figure B-1 VESA mounting holes 66 Appendix B Technical specifications
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    Recognizing preset display resolutions The display resolutions listed below are the most commonly used modes and are set as factory defaults. This display automatically recognizes these preset modes and they will appear properly sized and centered on the screen. Preset display modes Table B-2
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    Table B-2 Factory preset display modes (continued) Preset Pixel format Horizontal frequency (kHz) 26 1600 x 1000 61.648 27 1600 x 1200 75.000 28 1680 x 1050 65.290 29 1920 x 1080 67.5 30 1920 x 1200 74.038 Vertical Frequency (Hz) 60.00 60.000 59.954 60.00 59.950 In addition to
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    Display quality and pixel policy Defect Type Bright dot* Dark dot** Allowable Occurrences None Five maximum *A bright dot is a pixel that is always on. If two of its three colors (RGB) are always on, that is also a bright dot. **A dark dot is a pixel that is always off. If two of its three colors
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User Guide