HP LaserJet 3200 HP LaserJet 3200 Series Product - (English) User Guide
HP LaserJet 3200 - All-in-One Printer Manual
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- HP LaserJet 3200 | HP LaserJet 3200 Series Product - (English) User Guide - Page 1
hp LaserJet 3200/3200m printer · fax · copier · scanner user guide LaserJet all-in-one - HP LaserJet 3200 | HP LaserJet 3200 Series Product - (English) User Guide - Page 2
- HP LaserJet 3200 | HP LaserJet 3200 Series Product - (English) User Guide - Page 3
hp LaserJet 3200/3200m product user guide - HP LaserJet 3200 | HP LaserJet 3200 Series Product - (English) User Guide - Page 4
limited to PERSONAL, INTERNAL users of the Hewlett-Packard printer associated with this user guide. Edition 5, 5/2003 The information contained in this document is subject to change without notice. NOTICE TO U.S. GOVERNMENT USERS: RESTRICTED RIGHTS COMMERCIAL COMPUTER SOFTWARE: Use, duplication, or - HP LaserJet 3200 | HP LaserJet 3200 Series Product - (English) User Guide - Page 5
when using this product to reduce risk of injury from fire or electric shock. 1 Read and understand all instructions in the user guide. 2 Use only a grounded electrical outlet when connecting the HP LaserJet 3200 product to a power source. If you don't know whether the outlet is grounded, check with - HP LaserJet 3200 | HP LaserJet 3200 Series Product - (English) User Guide - Page 6
EN - HP LaserJet 3200 | HP LaserJet 3200 Series Product - (English) User Guide - Page 7
print media to be faxed, copied, or scanned . . . . . .26 Loading media to be printed 28 Selecting the output path 31 Features available only through the software 32 Using the HP LaserJet Director 32 Using the HP LaserJet Document Manager (Windows) or the HP LaserJet Workplace (Mac OS 35 - HP LaserJet 3200 | HP LaserJet 3200 Series Product - (English) User Guide - Page 8
protocol trace report prints 51 4 Faxing Introduction 53 Sending faxes 54 Sending faxes to one recipient 55 Quickly programming speed-dial codes or one-touch keys . .55 Sending faxes to multiple recipients 57 Sending a fax at a future time 59 Redialing manually 60 Using the Contrast button to - HP LaserJet 3200 | HP LaserJet 3200 Series Product - (English) User Guide - Page 9
error correction 97 Faxing using the software 98 Sending faxes from the software 98 Receiving faxes to your computer 99 Customizing your own fax cover sheet 100 5 Printing Introduction 103 Printer drivers 104 Choosing a printer driver 104 Gaining access to the printer driver 105 Printer - HP LaserJet 3200 | HP LaserJet 3200 Series Product - (English) User Guide - Page 10
-enabled software 142 Sending scanned items as e-mail attachments 143 Sending e-mail from the product 143 Sending e-mail in an alternative mode 145 8 Problem Solving and Product Maintenance Introduction 147 General troubleshooting checklist 148 Resolving fax problems 149 Fax setup checklist - HP LaserJet 3200 | HP LaserJet 3200 Series Product - (English) User Guide - Page 11
PostScript Errors 207 Restoring the factory defaults 209 Uninstalling the software 210 Product Maintenance 211 Cleaning the print paper path 211 Cleaning the scanner path 213 Recalibrating the scanner 216 Managing HP LaserJet toner cartridges 216 Using Memory (DIMMs 220 Installing a new - HP LaserJet 3200 | HP LaserJet 3200 Series Product - (English) User Guide - Page 12
HP sales and service offices 253 Worldwide Hewlett-Packard Country/Region Sales and Service Offices 253 Ordering parts 257 Ordering software 259 Glossary Index 10 Contents EN - HP LaserJet 3200 | HP LaserJet 3200 Series Product - (English) User Guide - Page 13
up the product and installing the software. l Software Help - The software Help includes overview information about and procedures performed using the software. l World Wide Web - The following is a website created for the HP LaserJet 3200 product: http://www.hp.com/support/lj3200/ EN Introduction - HP LaserJet 3200 | HP LaserJet 3200 Series Product - (English) User Guide - Page 14
. This user guide focuses on control panel procedures, some of which you can also do from the software. More than one icon can appear above a procedure. This icon Appears For procedures you can do from the control panel. For procedures you can do from the HP LaserJet Director or software when the - HP LaserJet 3200 | HP LaserJet 3200 Series Product - (English) User Guide - Page 15
color or black-and-white documents to create electronic files of them. Scan documents and save them on a website. Use the scanner to make a fax cover sheet, or scan documents for use with other software. You can also scan a document and attach it to an e-mail message (if you have a compatible - HP LaserJet 3200 | HP LaserJet 3200 Series Product - (English) User Guide - Page 16
paper fax when fax printing ends. Receiving Yes. Prints a paper when fax fax printing ends. Sending a Yes. paper fax Copying Yes. Prints when copying ends. Receive a paper fax PC Scan to fax the PC Yes. Yes. Yes. Yes. Yes. Sends when first fax job ends. Yes. Sends when first fax job - HP LaserJet 3200 | HP LaserJet 3200 Series Product - (English) User Guide - Page 17
job Receiving No. a PC fax Sending a Yes. PC fax Scanning Yes. Receive a paper fax Send a paper fax Can I? Receive Send a PC Scan to a PC fax fax the PC Copy No. No. Sends No. No. Sends No. No. Phone when first Phone when first line is in fax job line is in fax job use. ends. use - HP LaserJet 3200 | HP LaserJet 3200 Series Product - (English) User Guide - Page 18
when you or another network user are using some other function, and the product is connected to the network using a supported HP JetDirect print server. If the product is: Can I? Send a print job Receive a Send a paper fax paper fax Receive a Send a PC fax PC fax Scan to the PC Copy Printing - HP LaserJet 3200 | HP LaserJet 3200 Series Product - (English) User Guide - Page 19
If the product is: Can I? Send a print job Scanning Yes. Receive a Send a Receive a Send a paper fax paper fax PC fax PC fax Yes. No. No. Not Yes. Document available feeder tray to network is in use. users. Scan to the PC Copy No. No. Document Document feeder tray feeder tray is in - HP LaserJet 3200 | HP LaserJet 3200 Series Product - (English) User Guide - Page 20
fax paper-based documents, make copies, scan documents, and adjust settings for the product. See "Using the control panel menu structure" on page 19 for more information about menu settings. 2 1 19 18 17 3 45 8 9 10 67 11 16 12 15 14 13 1 Error light - When solid, indicates an error 2 Ready - HP LaserJet 3200 | HP LaserJet 3200 Series Product - (English) User Guide - Page 21
Scan key - Starts the scan function. 10 Copy key - Starts the copy function. 11 One-touch keypad - Use the keys on the one- 12 Fax/Send key - Starts the fax function, or use touch keypad to store frequently dialed fax to enter into manual report" on page 48 for instructions. The following is a - HP LaserJet 3200 | HP LaserJet 3200 Series Product - (English) User Guide - Page 22
MENU STRUCTURE CONFIGURATION REPORT BLOCK FAX LIST PCL FONT LIST POSTSCRIPT FONTS ALL FAX REPORTS FAX SETUP SPEED DIALS FAX SEND SETUP FAX RECEIVE SETUP ALL FAXES COMMON SETTINGS LANGUAGE DEFAULT PAPER SIZE PRINT DENSITY VOLUME SETTINGS SERVICE SCAN CALIBRATION PRINT T .30 TRACE - HP LaserJet 3200 | HP LaserJet 3200 Series Product - (English) User Guide - Page 23
Identifying hardware parts The two graphics that follow show the external hardware parts of the product. 4 5 3 2 1 1 Front paper path door 2 Document output slot 3 Document release door/control panel 4 Printer door 5 Printer door release latches EN Identifying product components 21 - HP LaserJet 3200 | HP LaserJet 3200 Series Product - (English) User Guide - Page 24
8 7 6 10 11 9 6 Document feeder tray 7 Paper output bin 8 Single-sheet input slot 9 Paper input tray 10 Paper input guides 11 Special media lever 22 Chapter 2 - Getting to Know the Product EN - HP LaserJet 3200 | HP LaserJet 3200 Series Product - (English) User Guide - Page 25
recycled fiber content if it meets HP's specifications. To order HP paper or the Print Media Guide for HP LaserJet printers, see "Ordering parts" on page 257. Highly textured stock, such as linen, might not print evenly. Very glossy papers might jam or repel toner. Multipart forms can wrinkle or get - HP LaserJet 3200 | HP LaserJet 3200 Series Product - (English) User Guide - Page 26
-sheet input slot is designed to hold one sheet. Both can be adjusted to hold media measuring from 3 by 5 inches (76.2 by 127 mm) to 8.5 by 14 inches (216 by 356 mm). This includes, but is not limited to, the following paper and envelope sizes: Paper type English Metric Letter Legal Executive A4 - HP LaserJet 3200 | HP LaserJet 3200 Series Product - (English) User Guide - Page 27
papers scan more easily than smooth items. Slick papers can go through the product, although they may be more difficult to feed through. For best results, feed slick sheets one with glue, correction fluid, or wet ink on it. l Do not insert gum-backed paper or labels. l Place documents with tears - HP LaserJet 3200 | HP LaserJet 3200 Series Product - (English) User Guide - Page 28
faxed, copied, or scanned Whether you want to fax, copy, or scan, the procedure for loading the document is the same. If your document is on a standard-weight paper not on standard-weight paper, see "To load special items" on page 27. To load normal print media 1 Adjust the guides in the document - HP LaserJet 3200 | HP LaserJet 3200 Series Product - (English) User Guide - Page 29
you can make one by taping a transparency and piece of paper together along one of the short sides. Insert the item to be faxed, copied, or scanned into the the paper. • If you have use of a standard size copier, copy the item first and then send the copy through the scanner. 2 Adjust the guides in - HP LaserJet 3200 | HP LaserJet 3200 Series Product - (English) User Guide - Page 30
through your software. The product cannot print on paper smaller than 3 by 5 inches (76.2 by 127 mm). The product prints, copies, and prints received faxes using media from the paper input tray (or the single-sheet input slot). To load the paper input tray 1 Adjust the guides on the paper input tray - HP LaserJet 3200 | HP LaserJet 3200 Series Product - (English) User Guide - Page 31
"To select the output path" on page 31. 3 Readjust the guides to center the stack. Note EN Using the single-sheet input slot Using the single-sheet input slot, you can print one sheet of media at a time without using the paper input tray. The product takes media loaded in the single-sheet - HP LaserJet 3200 | HP LaserJet 3200 Series Product - (English) User Guide - Page 32
2 Insert one sheet of media into the single-sheet input slot. If loading special media or letterhead, insert media top first, facing forward. 3 Readjust the guides to center the sheet. Note If you have loaded special media, make sure to choose the lower paper output path. See "To select the output - HP LaserJet 3200 | HP LaserJet 3200 Series Product - (English) User Guide - Page 33
on special media, such as 28 lb (100 g/m2) or heavier weight paper, envelopes, transparencies, or labels. This prevents wrinkling and paper curl. To select the output path l To use the paper output bin, make sure that the front paper path door is closed. - Or - l To eliminate curl, use the straight - HP LaserJet 3200 | HP LaserJet 3200 Series Product - (English) User Guide - Page 34
have installed the software, the HP LaserJet Director appears when you load a document into the document feeder tray. The HP LaserJet Director is not supported for Microsoft Windows 95. The HP LaserJet Director is a shortcut toolbar that allows you to process documents quickly using HP LaserJet 3200 - HP LaserJet 3200 | HP LaserJet 3200 Series Product - (English) User Guide - Page 35
Director in the Mac OS, double-click the alias for the HP LaserJet Director that appears on the desktop as shown below. Windows The following examples of the HP LaserJet Director for Windows and the Mac OS shows only the default buttons. Mac OS EN Features available only through the software 33 - HP LaserJet 3200 | HP LaserJet 3200 Series Product - (English) User Guide - Page 36
paper size. Archive Scans the document in the document feeder tray and stores it in a default destination. Toolbox (Windows) Displays tools and Support help. Tools (Mac OS) Customize Displays the Customize dialog box where you can change settings for HP LaserJet Director. To turn off the HP - HP LaserJet 3200 | HP LaserJet 3200 Series Product - (English) User Guide - Page 37
HP LaserJet Document Manager and HP LaserJet Workplace, you can: l organize your document desktop. l fax, print, scan software Help for more information about how to use the HP LaserJet Document Manager and HP LaserJet Workplace. The HP LaserJet Document Manager is not supported for Microsoft Windows - HP LaserJet 3200 | HP LaserJet 3200 Series Product - (English) User Guide - Page 38
36 Chapter 2 - Getting to Know the Product EN - HP LaserJet 3200 | HP LaserJet 3200 Series Product - (English) User Guide - Page 39
. The instructions included in this section are those for the control panel. Adjusting settings from the software is sometimes the easiest method. To gain access to default settings in the software on a Windows-compatible computer, click Start, point to Programs, point to HP LaserJet 3200, point - HP LaserJet 3200 | HP LaserJet 3200 Series Product - (English) User Guide - Page 40
settings This section contains instructions for: l Changing the default paper size for the paper input tray l Changing sound volume l Changing the language on the display panel l Restoring factory defaults Changing the default paper size for the paper input tray Note The paper size should be set - HP LaserJet 3200 | HP LaserJet 3200 Series Product - (English) User Guide - Page 41
Note Note You can control the volume of the following: l The fax sounds associated with incoming and outgoing faxes. l The ring for incoming faxes. l The alarm sound the product emits when it requires attention, such as when the printer door is open. l The beeps emitted when you press control panel - HP LaserJet 3200 | HP LaserJet 3200 Series Product - (English) User Guide - Page 42
To change the alarm volume The alarm is heard when the device is presenting an alert or critical error message. The alarm duration length is either one or three seconds, based on the type of error. The default set at the factory for the alarm volume is Soft. 1 Press ENTER/MENU. 2 Use the - HP LaserJet 3200 | HP LaserJet 3200 Series Product - (English) User Guide - Page 43
to add your information to the fax header.) This procedure does not clear fax numbers and names associated with one-touch keys and speed-dial codes or delete any pages stored in memory. To restore factory defaults 1 Press ENTER/MENU. 2 Use the < or > key to select SERVICE, and then press ENTER/ MENU - HP LaserJet 3200 | HP LaserJet 3200 Series Product - (English) User Guide - Page 44
for printing certain reports: l Printing the fax activity log l Setting the fax activity log to print automatically l Printing a fax call report l Setting when the fax call report prints l Including the first page of each fax on the fax call report l Printing a one-touch, speed-dial, and group-dial - HP LaserJet 3200 | HP LaserJet 3200 Series Product - (English) User Guide - Page 45
computers directly connected to the product) l All faxes sent from the HP Workplace (for Macintosh-compatible computers directly connected to the product) The HP LaserJet Document Manager is not supported for Microsoft Windows 95. To print the fax activity log 1 Press ENTER/MENU. 2 Use the - HP LaserJet 3200 | HP LaserJet 3200 Series Product - (English) User Guide - Page 46
were received, sent, or deleted, as well as any errors that occurred. You can decide whether or not you want the fax log to print automatically after every 40 entries. The factory default is On. To set when the fax log prints 1 Press ENTER/MENU. 2 Use the < or > key to select REPORTS, and - HP LaserJet 3200 | HP LaserJet 3200 Series Product - (English) User Guide - Page 47
to have the report print for one of the following: l Every Fax Error (the default) l Send Fax Error l Receive Fax Error l Every Fax l Send Fax Only l Never If you choose Never, you will have no indication that a fax failed to transmit unless you print a fax activity log. EN Managing logs and - HP LaserJet 3200 | HP LaserJet 3200 Series Product - (English) User Guide - Page 48
select REPORTS, and then press ENTER/ MENU. 3 Use the < or > key to select FAX CALL REPORT, and then press ENTER/MENU. 4 Press the > key once to select PRINT REPORTS, and then press ENTER/ MENU. 3 Use the < or > key to select FAX CALL REPORT, and then press ENTER/MENU. 4 Use the < or > key to select - HP LaserJet 3200 | HP LaserJet 3200 Series Product - (English) User Guide - Page 49
report This report lists the fax numbers that are assigned to the one-touch keys and speed-dial and group-dial codes. To print a one-touch, speed-dial and the control panel menu structure. This menu structure might be a useful reference as you alter settings in the menu. To print the control panel - HP LaserJet 3200 | HP LaserJet 3200 Series Product - (English) User Guide - Page 50
The product exits the Menu settings and prints the report. Printing the block fax list Use this procedure to print a list of the blocked fax numbers. See "Blocking or unblocking fax numbers" on page 67. To print the block fax list 1 Press ENTER/MENU. 2 Use the < or > key to select REPORTS, and then - HP LaserJet 3200 | HP LaserJet 3200 Series Product - (English) User Guide - Page 51
Menu settings and prints the list. Printing a PostScript font list Use this procedure to print a list of the PostScript fonts available in the product memory. To print a PostScript font list 1 Press ENTER/MENU. 2 Use the < or > key to select REPORTS, and then press ENTER/ MENU. 3 Use the < or > key - HP LaserJet 3200 | HP LaserJet 3200 Series Product - (English) User Guide - Page 52
at one time: l Fax activity log l One-touch, speed-dial, and group-dial report l Configuration report l Block fax list To print all fax reports T.30 protocol trace report This report is used by service technicians to troubleshoot fax transmission issues. To print a T.30 protocol trace report - HP LaserJet 3200 | HP LaserJet 3200 Series Product - (English) User Guide - Page 53
T.30 protocol trace report to print: l Never (the default) l If an error occurs l At the end of every send and received fax To set when the T.30 protocol trace reports prints 1 Press ENTER/MENU. 2 Use the < or > key to select SERVICE and press ENTER/MENU. 3 Use the < or > key to select PRINT T.30 - HP LaserJet 3200 | HP LaserJet 3200 Series Product - (English) User Guide - Page 54
52 Chapter 3 - Managing General Default Settings, Logs, and Reports EN - HP LaserJet 3200 | HP LaserJet 3200 Series Product - (English) User Guide - Page 55
All users can fax to and from the product. The product operates just like a regular fax machine; you do not have to install the software or have the computer on for it to work. From the control panel, you can send and receive paper faxes and adjust all settings needed for faxing. Normally - HP LaserJet 3200 | HP LaserJet 3200 Series Product - (English) User Guide - Page 56
the following topics: l Sending faxes to one recipient l Quickly programming speed-dial codes or one-touch keys l Sending faxes to multiple recipients l Sending a fax at a future time l Redialing manually l Using the Contrast button to adjust the contrast for the current fax or copy job l Adjusting - HP LaserJet 3200 | HP LaserJet 3200 Series Product - (English) User Guide - Page 57
the product, you can start sending another fax, copying, or scanning. To fax to numbers you use regularly, you can assign a one-touch key or speed-dial code. See "About speed-dial codes, one-touch keys, and group-dial codes" on page 70 for instructions. If you have electronic phone books available - HP LaserJet 3200 | HP LaserJet 3200 Series Product - (English) User Guide - Page 58
touch key. The control panel display will notify you that the speed-dial code or one-touch key has not been programmed. 2 Press the ENTER/MENU to program the speed-dial codes or onetouch key. 3 Enter the fax number, and then press ENTER/MENU. Include any pauses, a hook flash, or other needed numbers - HP LaserJet 3200 | HP LaserJet 3200 Series Product - (English) User Guide - Page 59
fax number one at a time, or use the HP LaserJet Director. The HP LaserJet Director is not supported for Microsoft Windows 95. If you want to improve the quality of a paper document before faxing it, scan the document first and straighten or clean the image. Then, send it as a fax from the software - HP LaserJet 3200 | HP LaserJet 3200 Series Product - (English) User Guide - Page 60
to a group-dial code, press the one-touch key for the group or press SPEED DIAL and the group-dial code for the group, and Fax Activity log with the error and then proceed to the next number in the group. The fax activity log feature is not supported for Microsoft Windows 95 but you can print the fax - HP LaserJet 3200 | HP LaserJet 3200 Series Product - (English) User Guide - Page 61
Hint You can schedule a fax to be sent automatically at a future time to one or more people. When you complete this procedure, the product scans the document into memory and returns to the Ready state so you can do other tasks. This feature is not supported for Microsoft Windows 95. If the product - HP LaserJet 3200 | HP LaserJet 3200 Series Product - (English) User Guide - Page 62
by pressing ENTER/MENU. 7 Type the fax number, enter the speed-dial code, or press the one-touch key. (This feature does not support ad hoc groups.) Press ENTER/MENU or FAX/SEND. The product scans the document into memory and sends it at the designated time. Redialing manually Note If you want to - HP LaserJet 3200 | HP LaserJet 3200 Series Product - (English) User Guide - Page 63
to adjust the contrast for the current fax or copy job Note The contrast setting affects the lightness or darkness of an outgoing fax as it is being sent or the resulting copy. Using the following procedure changes the contrast for the current job only. After the fax has been sent or the copy - HP LaserJet 3200 | HP LaserJet 3200 Series Product - (English) User Guide - Page 64
important than quality. This is the fastest of the resolution settings. l All fax machines can receive at this quality. Fine l Words have better quality than graphics a few fax machines receive at this mode. Fax machines that do not will receive at the highest supported resolution. 62 Chapter - HP LaserJet 3200 | HP LaserJet 3200 Series Product - (English) User Guide - Page 65
300 dpi) the document is more important than the quality of words. l Only a few fax machines receive at this mode. Fax machines that do not will receive at the highest supported resolution. l The document will be scanned as a halftone image (which simulates shades of gray) at up to 300 by 300 dpi - HP LaserJet 3200 | HP LaserJet 3200 Series Product - (English) User Guide - Page 66
job Press STOP/CLEAR on the control panel. Any pages that have not already been transmitted are canceled. Canceling a fax job using Fax Job Status Use this procedure to cancel a fax that: l Is waiting to redial after a busy signal or no answer. l Is going to a group of numbers. l Is scheduled to be - HP LaserJet 3200 | HP LaserJet 3200 Series Product - (English) User Guide - Page 67
when you hear fax tones l Reprinting faxes l Blocking or unblocking fax numbers Receiving faxes when you hear fax tones Note If you have a phone line that receives both fax and phone calls and you hear fax tones when you answer the phone, you can start the receiving process in one of two ways - HP LaserJet 3200 | HP LaserJet 3200 Series Product - (English) User Guide - Page 68
those situations, faxes are received to memory. As soon as you clear the jam or refill the media, faxes automatically resume printing. To reprint faxes 1 Print a fax activity log to check which faxes may have been lost. See "Printing the fax activity log" on page 43 for instructions. 2 Press ENTER - HP LaserJet 3200 | HP LaserJet 3200 Series Product - (English) User Guide - Page 69
the number is blocked, and the fax does not print and is not saved in memory. Faxes from blocked fax numbers appear in the fax activity log with a "discarded" designation. The fax activity log feature is not supported for Microsoft Windows 95 but you can print the fax activity log using the control - HP LaserJet 3200 | HP LaserJet 3200 Series Product - (English) User Guide - Page 70
> key to select DELETE ENTRY and then press ENTER/MENU. Use the < or > key to select the fax number you want, and then press ENTER/ MENU to confirm the deletions. • To unblock all blocked fax numbers: use the < or > key to select CLEAR ALL and then press ENTER/MENU. Press ENTER/ MENU - HP LaserJet 3200 | HP LaserJet 3200 Series Product - (English) User Guide - Page 71
-dial codes, one-touch keys, and group-dial codes l Programming speed-dial codes and one-touch keys l Programming a one-touch key for alternate long distance l Programming group-dial codes l Deleting all speed-dial codes, one-touch keys, and group-dials codes l Using Manual Dial l Sending a fax by - HP LaserJet 3200 | HP LaserJet 3200 Series Product - (English) User Guide - Page 72
dialing process for a fax number you dial frequently from the control panel, store it in a one-touch key, speed-dial code, or group-dial code. In the phone book, there are a total of 250 codes available for the HP LaserJet 3200 product and 275 codes for the HP LaserJet 3200se and 3200m product that - HP LaserJet 3200 | HP LaserJet 3200 Series Product - (English) User Guide - Page 73
of 50 characters can be entered for a single fax number. Speed-dial codes and one-touch keys are more easily programmed from the software. To program speed-dial codes and one-touch keys 1 Press ENTER/MENU. 2 Use the < or > key to select FAX SETUP and then press ENTER/ MENU. 3 Press ENTER/MENU - HP LaserJet 3200 | HP LaserJet 3200 Series Product - (English) User Guide - Page 74
/MENU to save the information. 11 If you have more speed-dial codes or one-touch keys to program, repeat steps 1 through 10. To delete speed-dial codes and one-touch keys 1 Press ENTER/MENU. 2 Use the < or > key to select FAX SETUP and then press ENTER/ MENU. 3 Press ENTER/MENU to select SPEED DIALS - HP LaserJet 3200 | HP LaserJet 3200 Series Product - (English) User Guide - Page 75
procedure is more easily accomplished from the software. To program a one-touch key for alternate long distance 1 Follow steps 1 through 6 of "Programming speed-dial codes and one-touch keys" on page 71. When entering the fax number, you might also have to do one or more of the following: • If you - HP LaserJet 3200 | HP LaserJet 3200 Series Product - (English) User Guide - Page 76
from the software. See the software Help for more information. To program group-dial codes 1 Assign a speed-dial code to each fax number you want in this group. See "To delete speed-dial codes and one-touch keys" on page 72. 2 Press ENTER/MENU. 3 Use the < or > key to select FAX SETUP and then - HP LaserJet 3200 | HP LaserJet 3200 Series Product - (English) User Guide - Page 77
10 also associates this group with the corresponding one-touch key. 8 Using the numeric keys, instructions about using a group-dial code to send a fax, see "Sending faxes to multiple recipients" on page 57. To delete group-dial codes 1 Press ENTER/MENU. 2 Use the < or > key to select FAX SETUP - HP LaserJet 3200 | HP LaserJet 3200 Series Product - (English) User Guide - Page 78
programmed in the product. Once speed-dial codes, one-touch keys, and group-dial codes are deleted, they cannot be recovered. To delete all speed-dial codes, one-touch keys, and group-dials codes 1 Press ENTER/MENU. 2 Use the < or > key to select FAX SETUP and then press ENTER/ MENU. 3 Press ENTER - HP LaserJet 3200 | HP LaserJet 3200 Series Product - (English) User Guide - Page 79
to same line as the product and dial the fax number using the phone's or the product's numeric keys. 3 When the recipient answers, instruct the recipient to start the fax machine. 4 When you hear the fax tones, press FAX/SEND to begin transmitting the fax, and then hang up the phone. EN Advanced - HP LaserJet 3200 | HP LaserJet 3200 Series Product - (English) User Guide - Page 80
Inserting a pause or wait into a fax number You can insert pauses into a fax number you are dialing or programming to a one-touch key, speed-dial code, or group-dial code. Pauses are often needed when dialing internationally or connecting to an outside line. To insert a pause or wait Press REDIAL/ - HP LaserJet 3200 | HP LaserJet 3200 Series Product - (English) User Guide - Page 81
. Changing the date and time The date and time information is included in the header that prints at the top of faxes you send. The time and date also appear on the control panel display when the product is idle. To change the date and time: 1 Press - HP LaserJet 3200 | HP LaserJet 3200 Series Product - (English) User Guide - Page 82
this information when installing the software or when you first set up the product. You only need this procedure if you want to change the information from the control panel. The header contains information about your name or your company's name and your fax number. When a fax you sent arrives - HP LaserJet 3200 | HP LaserJet 3200 Series Product - (English) User Guide - Page 83
faxes Note Hint The contrast affects the lightness and darkness of an outgoing fax as it is being sent. Resolution affects the sharpness of outgoing faxes. It also affects the transmission speed of faxes select FAX SETUP and then press ENTER/ MENU. 3 Use the < or > key to select FAX SEND SETUP and - HP LaserJet 3200 | HP LaserJet 3200 Series Product - (English) User Guide - Page 84
is incapable of tone dialing. To select tone- or pulse-dialing 1 Press ENTER/MENU. 2 Use the < or > key to select FAX SETUP and then press ENTER/ MENU. 3 Press > once to select SEND SETUP and then press ENTER/MENU. 4 Use the < or > key to select DIALING MODE and then press ENTER/MENU. 5 Use the - HP LaserJet 3200 | HP LaserJet 3200 Series Product - (English) User Guide - Page 85
Use the < or > key to select FAX SETUP and then press ENTER/ MENU. 3 Use the < or > key to select FAX SEND SETUP and then press ENTER/MENU. 4 Use the No Answer on or off The product is set to redial on no answer one time automatically in the United States and Canada, and two times automatically for - HP LaserJet 3200 | HP LaserJet 3200 Series Product - (English) User Guide - Page 86
added to the beginning of every fax number you enter at the control panel or from the software. By default, this setting is fax number without the dial prefix by using Manual Dial. See "Using Manual Dial" on page 77. To set the dial prefix 1 Press ENTER/MENU. 2 Use the < or > key to select FAX SETUP - HP LaserJet 3200 | HP LaserJet 3200 Series Product - (English) User Guide - Page 87
detect dial tone setting. This will prevent the product from sending a fax while someone is on the phone. In Australia, this setting by default MENU. 2 Use the < or > key to select FAX SETUP and then press ENTER/ MENU. 3 Press > once to select FAX SEND SETUP and then press ENTER/ MENU. 4 Use the < - HP LaserJet 3200 | HP LaserJet 3200 Series Product - (English) User Guide - Page 88
computer l Clearing faxes from memory l Changing how the product answers incoming faxes l Changing answer ring patterns l Enabling an extension phone l Changing the silence-detect mode l Changing autoreduction for incoming faxes l Enabling stamp received faxes l Setting error correction 86 Chapter - HP LaserJet 3200 | HP LaserJet 3200 Series Product - (English) User Guide - Page 89
an error, such as the number being busy and redials failing, your product will print the fax. If it runs out of memory while receiving a fax, it will terminate the incoming fax and only forward the pages and partial pages already stored in memory. When using this feature, the product must be the one - HP LaserJet 3200 | HP LaserJet 3200 Series Product - (English) User Guide - Page 90
be sent to your product. (This is also known as polling another machine.) To request a fax from another fax machine 1 Press ENTER/MENU. 2 Use the < or > key to select FAX FUNCTIONS and then press ENTER/MENU. 3 Use the < or > key to select POLLING RECEIVE and then press ENTER/MENU. 4 Use the numeric - HP LaserJet 3200 | HP LaserJet 3200 Series Product - (English) User Guide - Page 91
and will try to reprint faxes in the reprint memory. In addition to clearing the reprint memory, this procedure clears fax currently being sent, unsent faxes pending redial, faxes scheduled to be sent at a future time, and faxes not printed or forwarded. To clear faxes from memory 1 Press ENTER/MENU - HP LaserJet 3200 | HP LaserJet 3200 Series Product - (English) User Guide - Page 92
are connected to this phone line. To set the answer mode to automatic or manual 1 Press ENTER/MENU. 2 Use the < or > key to select FAX SETUP and then press ENTER/ MENU. 3 Use the < or > key to select FAX RECEIVE SETUP and then press ENTER/MENU. 4 Press ENTER/MENU to select ANSWER MODE. 5 Use the - HP LaserJet 3200 | HP LaserJet 3200 Series Product - (English) User Guide - Page 93
this setting, the product will not be able to receive faxes. What is ring pattern service? Ring pattern service, such as distinctive ring, is available from some local telephone companies. It allows you to have two or three phone numbers on one line. This costs less than paying for two or three - HP LaserJet 3200 | HP LaserJet 3200 Series Product - (English) User Guide - Page 94
I know if it's working? After product installation is complete, ask someone you know to send you a fax. Make sure you provide the correct fax number. To change answer ring patterns Do not change the All Rings default setting if you do not have ring pattern service from your telephone company. If you - HP LaserJet 3200 | HP LaserJet 3200 Series Product - (English) User Guide - Page 95
your telephone company that also uses the 1-2-3 sequence, and the service will not work because of the conflict. 1 Press ENTER/MENU. 2 Use the < or > key to select FAX SETUP and then press ENTER/ MENU. 3 Use the < or > key to select FAX RECEIVE SETUP and then press ENTER/MENU. 4 Use the < or > key - HP LaserJet 3200 | HP LaserJet 3200 Series Product - (English) User Guide - Page 96
machine. To change the silence detect mode 1 Press ENTER/MENU. 2 Use the < or > key to select FAX SETUP and then press ENTER/ MENU. 3 Use the < or > key to select FAX RECEIVE SETUP and then press ENTER/MENU. 4 Use the < or > key to select SILENCE DETECTION and then press ENTER/MENU. 5 Use the < or - HP LaserJet 3200 | HP LaserJet 3200 Series Product - (English) User Guide - Page 97
size setting matches the size of paper loaded in the paper input tray. See "Changing the default paper size for the paper input tray" on page 38 for instructions. To change autoreduction for incoming faxes 1 Press ENTER/MENU. 2 Use the < or > key to select FAX SETUP and then press ENTER/ MENU. 3 Use - HP LaserJet 3200 | HP LaserJet 3200 Series Product - (English) User Guide - Page 98
is Off. This option only applies to received faxes that are printed by the product. To enable stamp received faxes 1 Press ENTER/MENU. 2 Use the < or > key to select FAX SETUP and then press ENTER/ MENU. 3 Use the < or > key to select FAX RECEIVE SETUP and then press ENTER/MENU. 4 Use the < or - HP LaserJet 3200 | HP LaserJet 3200 Series Product - (English) User Guide - Page 99
setting is on, the product can request that a portion of the fax be resent. The factory default for this setting is On. Only change it to Off if you are having trouble sending or receiving a fax and want to accept the errors in the transmission. Turning the setting off might be useful when you - HP LaserJet 3200 | HP LaserJet 3200 Series Product - (English) User Guide - Page 100
topics in this guide to learn more about how to fax using the software: l Sending faxes from the software l Receiving faxes to your computer l Customizing your own fax cover sheet The HP LaserJet Director and HP LaserJet Document Manager are not supported for Microsoft Windows 95, therefore you - HP LaserJet 3200 | HP LaserJet 3200 Series Product - (English) User Guide - Page 101
the HP LaserJet Workplace (Mac OS), the HP LaserJet Document Manager (Windows), or the HP LaserJet Director, the software Help. Receiving faxes to your computer To receive faxes to your computer, you must enable the Receive to PC setting in the software. (See the software Help for instructions.) If - HP LaserJet 3200 | HP LaserJet 3200 Series Product - (English) User Guide - Page 102
the date, and how many pages are in the fax. See the software Help for more information about fax cover sheets. To customize your own fax cover sheet (Windows) 1 Click Start, point to Programs, point to HP LaserJet 3200, and then click HP LaserJet Cover Page Editor. 1 From the File menu, select New - HP LaserJet 3200 | HP LaserJet 3200 Series Product - (English) User Guide - Page 103
fax cover sheet (Mac OS) 1 Open the HP LaserJet Workplace. In the File menu, choose New Cover Page. A new cover page opens in the page editor along with the Tools, Align, and Properties palettes. 2 In the File Menu, click Page Setup. Use the Page Setup , click one of the Faxing using the software 101 - HP LaserJet 3200 | HP LaserJet 3200 Series Product - (English) User Guide - Page 104
102 Chapter 4 - Faxing EN - HP LaserJet 3200 | HP LaserJet 3200 Series Product - (English) User Guide - Page 105
for instructions about sending jobs to print. You can print to the product if: l The product is connected directly to a computer or to the network using a supported HP JetDirect print server, and the printer drivers for this product are installed. (If you installed the software, the printer drivers - HP LaserJet 3200 | HP LaserJet 3200 Series Product - (English) User Guide - Page 106
and allow the computer to communicate with the printer. This section discusses the printer drivers installed with the product software. Choosing a printer driver Choose a printer driver based on the way you use the product. l Use the PCL 6 driver to take full advantage of the product's features - HP LaserJet 3200 | HP LaserJet 3200 Series Product - (English) User Guide - Page 107
OS 1 In the File menu, choose 1 In the File menu, choose Page Setup. Print. 2 Use the Page Setup dialog 2 Use the Print dialog box to to set default options. The set print options. HP LaserJet 3200 product must be the device selected for printing in the Chooser. EN Printer drivers 105 - HP LaserJet 3200 | HP LaserJet 3200 Series Product - (English) User Guide - Page 108
Printer tasks Use the product to do the following procedures: l Printing on letterhead and envelopes l Printing on special media l Stopping a print job l Saving toner when printing drafts l Printing on both sides of paper l Printing multiple pages on one sheet of paper l Creating and using - HP LaserJet 3200 | HP LaserJet 3200 Series Product - (English) User Guide - Page 109
existing stack in the paper input tray, always remove and realign all paper before reloading to avoid multiple paper feeds. If printing on embossed or preprinted paper, make sure the paper meets HP's paper specifications. To order the Print Media Guide for HP LaserJet printers, see "Ordering parts - HP LaserJet 3200 | HP LaserJet 3200 Series Product - (English) User Guide - Page 110
are printing several envelopes in succession, load seven to 10 envelopes at most into the paper input tray (B), depending on envelope construction and operating environment. - Or If you are printing only one envelope, use the single-sheet input slot (A). A B 2 Insert the envelopes print side up - HP LaserJet 3200 | HP LaserJet 3200 Series Product - (English) User Guide - Page 111
, and custom-made paper. See "Selecting media to print" on page 23 for more information. It is recommended that you use HP media or media that meets HP's specifications. See "Ordering parts" on page 257 to order HP's special media or refer to the Print Media Guide for HP LaserJet printers. To avoid - HP LaserJet 3200 | HP LaserJet 3200 Series Product - (English) User Guide - Page 112
when printing media such as postcards, transparencies, labels, envelopes, and heavy paper (28- to 42-lb [100- to 157-g/m2] bond weight). 2 Do one of the following: l If you are printing on a single sheet of print media, adjust the guides on the single-sheet input slot to fit the approximate size of - HP LaserJet 3200 | HP LaserJet 3200 Series Product - (English) User Guide - Page 113
on each page. Selecting this option might extend the life of your toner cartridge and reduce your cost per page but will reduce print quality, so be sure to use it for drafts. You can select the EconoMode option from the printer driver. See "Gaining access to the printer driver" on page 105. EN - HP LaserJet 3200 | HP LaserJet 3200 Series Product - (English) User Guide - Page 114
Note Note When using a Windows-compatible computer or a Macintoshcompatible computer, this option is not available with the PostScript printer driver that is provided with the product. To print on both sides of the paper (manual duplexing), you must run the paper through the printer twice. You can - HP LaserJet 3200 | HP LaserJet 3200 Series Product - (English) User Guide - Page 115
from top to bottom. Use the instructions below to manually print on both sides of paper. To print on both sides of paper When using a Windows-compatible computer or a Macintoshcompatible computer, this option is not available with the PostScript printer driver that is provided with the product - HP LaserJet 3200 | HP LaserJet 3200 Series Product - (English) User Guide - Page 116
you want to print on a single sheet of paper. If you choose to print more than one page per sheet, the pages will appear decreased in option: 1 Access the printer driver (see "Gaining access to the printer driver" on page 105). 2 Click the Effects tab for Windows-compatible computers, or click the - HP LaserJet 3200 | HP LaserJet 3200 Series Product - (English) User Guide - Page 117
information about how to use printer settings, see the software Help. Changing the resolution Note The printer's default print quality setting is to print quality settings from the printer driver. The following options are available depending on the printer driver you are using. l Faster Printing - HP LaserJet 3200 | HP LaserJet 3200 Series Product - (English) User Guide - Page 118
first page of a document on letterhead. For convenience, Quick Sets can be selected and saved from most printer driver tabs. You can also restore printer driver default settings by selecting Defaults from the Quick Sets list. For more information, see the software Help. 116 Chapter 5 - Printing EN - HP LaserJet 3200 | HP LaserJet 3200 Series Product - (English) User Guide - Page 119
HP LaserJet printers, refer to the Print Media Guide (see "Ordering parts" on page 257). Tips for printing custom sizes l Do not print on media smaller than 3 inches (76.2 mm) wide or 5 inches (127 mm) tall. l Set margins of at least 0.25 inch (6.4 mm) in your software installing a new toner - HP LaserJet 3200 | HP LaserJet 3200 Series Product - (English) User Guide - Page 120
Tips for printing labels l Do not use labels that are separating from the backing sheet or that are wrinkled or damaged in any way. l Do not use any sheet of labels that has spaces in it where some of the labels have been removed. l Do not feed a sheet of labels through your product more than once. - HP LaserJet 3200 | HP LaserJet 3200 Series Product - (English) User Guide - Page 121
Copying Introduction Anyone can make copies by using the control panel on the product. To use the HP LaserJet Director to make copies, your computer must be directly connected to the product. This section provides information on how make copies from the product as - HP LaserJet 3200 | HP LaserJet 3200 Series Product - (English) User Guide - Page 122
copier - you do not have to have software installed or have the computer on to make software to collate large jobs or make color copies. The topics in this section include: l Making black and white copies l Making color copies l Using the Contrast button to adjust the contrast for the current fax - HP LaserJet 3200 | HP LaserJet 3200 Series Product - (English) User Guide - Page 123
and the control panel will notify you of the problem. To resolve the problem, try the following alternatives: l Make just one copy at a time. l Turn off the collation. l Split the job into smaller jobs containing fewer pages. l Use the HP LaserJet Director to make the copies. EN Copying tasks 121 - HP LaserJet 3200 | HP LaserJet 3200 Series Product - (English) User Guide - Page 124
a color printer to print multiple copies. The HP LaserJet 3200 does not print in color. See the software help for more information about how to make color copies. Using the Contrast button to adjust the contrast for the current fax or copy job Note The contrast setting affects the lightness or - HP LaserJet 3200 | HP LaserJet 3200 Series Product - (English) User Guide - Page 125
items that contain mostly text. When making a copy of a photo or graphic, you can select Photo to increase the quality. If you want to conserve toner and the copy quality is not that important, select Draft. To change the default copy quality, see "Changing the default copy quality" on page 126 - HP LaserJet 3200 | HP LaserJet 3200 Series Product - (English) User Guide - Page 126
%). 3 Press ENTER/MENU to save your selection. -Or- If you chose CUSTOM (25-200%), type a percentage and press ENTER/MENU. You can change the default paper size in the paper input tray. This can be useful if you want to make Legal to Legal copies. See "Changing the default - HP LaserJet 3200 | HP LaserJet 3200 Series Product - (English) User Guide - Page 127
Default Copy Settings You can use the software to change the default copy settings. See the topics listed below for more information: l Changing the default copy quality l Changing the default copy contrast l Changing - HP LaserJet 3200 | HP LaserJet 3200 Series Product - (English) User Guide - Page 128
1 Press ENTER/MENU. 2 Use the < or > key to select COPY SETUP and then press ENTER/ MENU. 3 Use the < or > key to select copy contrast Note Contrast is the difference between the dark and light areas of an image. The slider is set to the fax or copy job" on page 122. 126 Chapter 6 - Copying EN - HP LaserJet 3200 | HP LaserJet 3200 Series Product - (English) User Guide - Page 129
1 Press ENTER/MENU. 2 Use the < or > key to select COPY SETUP, and then press ENTER/ MENU. 3 Use the < or > key to change the default copy size 1 Press ENTER/MENU. 2 Use the < or > key to select COPY SETUP and then press ENTER/ MENU. 3 Use the < or > key to select DEF. REDUCE/ENLARGE and then - HP LaserJet 3200 | HP LaserJet 3200 Series Product - (English) User Guide - Page 130
at the factory is On. This setting can also be set from the software. See the software Help for more information. To use collation, the original document must fit into memory. When it does not, the product makes only one copy and displays a message notifying you of the change. If that happens, you - HP LaserJet 3200 | HP LaserJet 3200 Series Product - (English) User Guide - Page 131
99. The default set at the factory is 1. To change the default number of copies 1 Press ENTER/MENU. 2 Use the < or > key to select Copy Setup and press ENTER/MENU. 3 Use the < or > key to select default # of copies and press ENTER/MENU. 4 Enter the number of copies from 1 to 99 - HP LaserJet 3200 | HP LaserJet 3200 Series Product - (English) User Guide - Page 132
130 Chapter 6 - Copying EN - HP LaserJet 3200 | HP LaserJet 3200 Series Product - (English) User Guide - Page 133
how to scan using the software or from the product control panel, how the Optical Character Recognition (OCR) software works, and how to send a scanned item as an e-mail attachment. For more detailed information about and instructions for scanning, beyond what is included in this user guide, see the - HP LaserJet 3200 | HP LaserJet 3200 Series Product - (English) User Guide - Page 134
basics Note The product offers three ways to scan an item. These include: l From the software: Use the HP LaserJet Director to initiate a scan and then finish the scan using other software. For more information, see "Scanning from the product software" on page 133. l From the product: Insert an - HP LaserJet 3200 | HP LaserJet 3200 Series Product - (English) User Guide - Page 135
item. Starting a scan You can start the scanning process from the HP LaserJet Director. The HP LaserJet Director is not supported for Microsoft Windows 95. If you are using Windows 95, see "Scanning with TWAIN-enabled software" on page 142. To scan using the HP LaserJet Director Windows 1 Place the - HP LaserJet 3200 | HP LaserJet 3200 Series Product - (English) User Guide - Page 136
3 Click the Scan button on the HP LaserJet Director. The HP LaserJet Scan Control Viewer dialog box appears. 4 Select a scan destination. 5 Choose to scan in color by selecting the Scan in color check box. The product automatically scans in black and white if you do not select this check box. 6 - HP LaserJet 3200 | HP LaserJet 3200 Series Product - (English) User Guide - Page 137
3 Click Scan on the HP LaserJet Director. The HP LaserJet Scan Control Viewer dialog box appears. 4 Select a scan destination. 5 To select the color scanning option, click "Scan in color." (The product automatically scans the selection in black and white if this option is not selected.) 6 Select - HP LaserJet 3200 | HP LaserJet 3200 Series Product - (English) User Guide - Page 138
work with scanned items 1 Click Scan First Page. The first page is scanned and appears in the Preview window. 2 Choose one of the entire scanned page with all regions outlined in color boxes that represent their region types. A region is any part of the image that the scanner software can - HP LaserJet 3200 | HP LaserJet 3200 Series Product - (English) User Guide - Page 139
window, displaying the previous view, or the full page view (fully zoomed out). Zoom Out mode 3 Click Scan Next Page to save any edits performed on the previous page and scan scanned automatically. The entire document is sent to the destination. 4 If you send a scanned document to a file, a printer, - HP LaserJet 3200 | HP LaserJet 3200 Series Product - (English) User Guide - Page 140
"bleed" along their edges, or that touch other letters l underlined text l text on colored paper Handwriting cannot be converted. If you have problems with your OCR software, see "Problem Solving and Product Maintenance," or the OCR software Help for more information. 138 Chapter 7 - Scanning EN - HP LaserJet 3200 | HP LaserJet 3200 Series Product - (English) User Guide - Page 141
Windows 95. Using the Scan key to scan Using the SCAN key on the control panel to scan is a simple method to scan items (without editing them) and send them to a destination. The SCAN key can be programed to scan to any destination supported by the HP LaserJet Director. To scan using the Scan - HP LaserJet 3200 | HP LaserJet 3200 Series Product - (English) User Guide - Page 142
computers, you can choose only one destination for the SCAN key on the device. The two procedures in the following section are for Windows and the Mac OS. To add or delete scan destinations Windows 1 Open the HP LaserJet Director by clicking the HP LaserJet Director icon located on the taskbar - HP LaserJet 3200 | HP LaserJet 3200 Series Product - (English) User Guide - Page 143
address, type the e-mail address in the Email Address box. 7 Repeat steps 4 through 6 for other destinations. Mac OS 1 Open the HP LaserJet Director by double-clicking the alias for the HP LaserJet Director that appears on the desktop as shown below. EN Scanning from the product control panel 141 - HP LaserJet 3200 | HP LaserJet 3200 Series Product - (English) User Guide - Page 144
compliant and works with Windows- and Macintosh-based programs that support TWAIN-compliant scanning devices. While in a TWAIN-enabled program, you can access the scanning feature and scan an image directly into the open application. To do so, follow the program's instructions for acquiring an image - HP LaserJet 3200 | HP LaserJet 3200 Series Product - (English) User Guide - Page 145
in alternative modes by attaching a scanned file to an e-mail. To send e-mail using Microsoft Windows 98, 2000, and NT 4.0 1 Open the HP LaserJet Director by clicking the HP LaserJet Director icon located on the taskbar. 2 Click the Email button on the HP LaserJet Director. 3 Choose e-mail as the - HP LaserJet 3200 | HP LaserJet 3200 Series Product - (English) User Guide - Page 146
Windows 95 1 Open a TWAIN-enabled program to scan from the application. 2 Save the file. 3 Open your e-mail program. 4 Attach the document and send the e-mail. For more information, see "Scanning with TWAIN-enabled software." To send e-mail using Macintosh OS 8.6 and 9.0 1 Open the HP LaserJet - HP LaserJet 3200 | HP LaserJet 3200 Series Product - (English) User Guide - Page 147
Director. To e-mail in an alternative mode 1 Load the item into the document feeder tray. 2 Use the HP LaserJet Director or software to scan the document to the desktop or document viewer. 3 Save the file in the format you want. 4 Open your e-mail program and attach the file as - HP LaserJet 3200 | HP LaserJet 3200 Series Product - (English) User Guide - Page 148
146 Chapter 7 - Scanning EN - HP LaserJet 3200 | HP LaserJet 3200 Series Product - (English) User Guide - Page 149
. It also provides maintenance tasks to optimize product functionality. Most answers for software-related issues are in the software Help. If the information in this section does not solve your problem, try to print a fax activity log or fax call report, and then contact HP. EN Introduction 147 - HP LaserJet 3200 | HP LaserJet 3200 Series Product - (English) User Guide - Page 150
troubleshooting checklist If the product does not work properly, first verify the following: l The Ready (green) light is on and not blinking. If the Error (yellow) light is blinking, check the control panel display for a message. l No error 148 Chapter 8 - Problem Solving and Product Maintenance EN - HP LaserJet 3200 | HP LaserJet 3200 Series Product - (English) User Guide - Page 151
See the following sections to troubleshoot general fax issues, as well as issues that might occur when sending or receiving a fax: l Fax setup checklist l General fax problems l Sending fax problems l Receiving fax problems Fax setup checklist Use the following checklist to help you define what - HP LaserJet 3200 | HP LaserJet 3200 Series Product - (English) User Guide - Page 152
l Roll-over lines: A phone system feature where, when one incoming line is busy, the next call "rolls over" to distinctive ring pattern assigned by your phone service provider. Phone company services: l Phone Line Splitters: Device fax communication problems; try direct phone cord connection from product - HP LaserJet 3200 | HP LaserJet 3200 Series Product - (English) User Guide - Page 153
HP LaserJet the product's Rings to Answer for one ring more than the Telephone Answering Machine is set. See the software Help for more information. l If the the extension phone. The product will respond to a fax tone and start to receive incoming faxes. l Another option is to pickup the telephone, - HP LaserJet 3200 | HP LaserJet 3200 Series Product - (English) User Guide - Page 154
longer page stops at 35 inches (889 mm). STOP/CLEAR. faxing. If there is a jam, see "Clearing jams from the scanner path areas" on page 177. Then, resend the job. 39 for instructions about changing from the volume settings. product is too high or too low. 152 Chapter 8 - Problem Solving and - HP LaserJet 3200 | HP LaserJet 3200 Series Product - (English) User Guide - Page 155
programmed properly. speed-dial, and group-dial report" on page 47) to see which numbers are programmed. Also check that the fax number (or e-mail address) was entered correctly. See "Programming group-dial codes" on page 74 to program or correct information. EN Resolving fax problems 153 - HP LaserJet 3200 | HP LaserJet 3200 Series Product - (English) User Guide - Page 156
Problem Cause Solution Faxes you send The receiving fax machine might be off or Call the recipient to make sure the fax are not arriving have an error condition, such as being out machine is on and ready to receive faxes. at the receiving of paper. fax machine. A fax might be in memory - HP LaserJet 3200 | HP LaserJet 3200 Series Product - (English) User Guide - Page 157
faxes. Problem Cause Solution Unable to start receiving faxes from an extension phone. The Extension Phone setting might be disabled. The telephone cord might not be securely connected. See "Enabling an extension phone" on page 93 for instructions Guide to check the installation. The - HP LaserJet 3200 | HP LaserJet 3200 Series Product - (English) User Guide - Page 158
in the is not working. Getting Started Guide to check the installation, or replace the telephone cord. The product might be out of paper, and the memory is full. Refill the paper input tray. The product prints faxes received to memory and resumes answering fax calls. There might be too many - HP LaserJet 3200 | HP LaserJet 3200 Series Product - (English) User Guide - Page 159
sending or receiving a very complex fax, such as one with many graphics. The receiving fax machine might have a slow modem speed. Solution Turn off the Receive to PC option in the HP LaserJet Device Configuration tool: 1 Click Start, point to Programs, point to HP LaserJet 3200, point to Tools, and - HP LaserJet 3200 | HP LaserJet 3200 Series Product - (English) User Guide - Page 160
Click Start, point to Programs, point to HP LaserJet 3200, point to Tools, and then click HP LaserJet Device Configuration. 2 Click the Fax tab, and then click the Receive tab. Faxes are printing on two pages instead of one. Received faxes are too light or are printing only on half of the page - HP LaserJet 3200 | HP LaserJet 3200 Series Product - (English) User Guide - Page 161
problems: l General printing problems l Printing problems when using MS-DOS See also "Resolving image quality problems" on page 181. General printing problems Use the table in this section to solve printing problems. Problem cable if you have one. If you have another the front paper output - HP LaserJet 3200 | HP LaserJet 3200 Series Product - (English) User Guide - Page 162
was selected in your error printing to software. the parallel or USB port. The software for your product is not configured for the correct port. Solution Allow extra time for the computer to send the image. Resume printing from the Printers window. Disconnect and reconnect the parallel or - HP LaserJet 3200 | HP LaserJet 3200 Series Product - (English) User Guide - Page 163
the using (if it has this feature), or the software Help for printer driver issues. reduction/enlargement setting is incorrect in the program or printer driver. When printing When you print on both sides, there will be Instead of duplexing manually, use the on both sides a difference in the - HP LaserJet 3200 | HP LaserJet 3200 Series Product - (English) User Guide - Page 164
Problem Cause When printing The Spool MS-DOS Print Jobs check from an MS- box might be selected for other printer DOS program drivers on your computer. running in Windows, this message appears: "There was an error writing to LPT1: for the printer (name of a printer, unknown, or it is - HP LaserJet 3200 | HP LaserJet 3200 Series Product - (English) User Guide - Page 165
in this section to troubleshoot printing problems when printing from MS-DOS. To establish basic communication to the product 1 For Windows 95 and 98, click DOS message appears on computer screen: "Write fault error writing device PRN." Verify that the Ready light is on. In Step 3 in the procedure - HP LaserJet 3200 | HP LaserJet 3200 Series Product - (English) User Guide - Page 166
to troubleshoot common copy problems. See also "Resolving image quality problems" on page 181 and "Resolving paper feed problems" on page 170. Cause Solution No parallel or If you are copying using the Document If you have a device such as an external USB port is Director or the HP LaserJet - HP LaserJet 3200 | HP LaserJet 3200 Series Product - (English) User Guide - Page 167
the scanner" on page 216. See the "Resolving image quality problems" on page 181 section for more information. Copies are too light or too dark. The contrast might not be set correctly. Adjust the contrast setting. See "Using the Contrast button to adjust the contrast for the current fax or - HP LaserJet 3200 | HP LaserJet 3200 Series Product - (English) User Guide - Page 168
of scans. See also "Resolving image quality problems" on page 181 and "Resolving paper feed problems" on page 170. Cause Solution The message on the computer screen says there was a problem opening scanner: Unable to activate TWAIN source. The computer parallel port might not adequately support - HP LaserJet 3200 | HP LaserJet 3200 Series Product - (English) User Guide - Page 169
must install an additional parallel or USB port or disconnect one of the two. Scanned items are not appearing on the computer. The item might not have been saved as a Make sure you save scanned items as file. files. See "About OCR software" on page 138. EN Resolving scanning problems 167 - HP LaserJet 3200 | HP LaserJet 3200 Series Product - (English) User Guide - Page 170
disk space. The software requires at least 40 MB of available disk space for installation. More disk space might be needed if you are processing a complex image. Try deleting unnecessary files or archiving older data to floppy disks or some other medium. Either light or The scanner glass might be - HP LaserJet 3200 | HP LaserJet 3200 Series Product - (English) User Guide - Page 171
tray. Do not try to pull the page out, because you can damage the scanner. To remove the page, see "Clearing jams from the scanner path areas" on page 177. Then, curl or roll the item in the direction of the printed side, unroll it, and reload the item. EN Resolving scanning problems 169 - HP LaserJet 3200 | HP LaserJet 3200 Series Product - (English) User Guide - Page 172
below resolve paper feed problems: l Clearing jams from the printer path areas l Clearing jams from the scanner path areas Clearing jams from the printer path areas Occasionally, media can become jammed in the paper input tray, single-sheet input slot, paper output bin, or front paper output slot - HP LaserJet 3200 | HP LaserJet 3200 Series Product - (English) User Guide - Page 173
page from the control not meet HP's specifications. panel or from the software to verify the product is working correctly. See "Testing the hardware" in the Getting Started Guide. To order HP's paper specification guide, see "Ordering parts" on page 257. EN Resolving paper feed problems 171 - HP LaserJet 3200 | HP LaserJet 3200 Series Product - (English) User Guide - Page 174
paper input the product from feeding multiple sheets or jamming is dirty or worn. tray or single- sheet input slot (continued). Contact the Customer Service Center for service. See "HP sales and service offices" on page 253. Replace the printer separation pad. A printer separation pad installer - HP LaserJet 3200 | HP LaserJet 3200 Series Product - (English) User Guide - Page 175
around to feed the opposite end first, or use a different type of paper. The paper does not meet HP's specifications for print media. Order HP's paper specification guide. To order, see Ordering parts (page 257). The output capacity was exceeded in the Do not allow more than 125 sheets of 20paper - HP LaserJet 3200 | HP LaserJet 3200 Series Product - (English) User Guide - Page 176
Note Be sure to center media between the paper guides. Also, verify that the paper guides are adjusted snugly, but that they do not printer door release latches to pull open the printer door (the front paper path door opens automatically whenever the print door is opened). 174 Chapter 8 - Problem - HP LaserJet 3200 | HP LaserJet 3200 Series Product - (English) User Guide - Page 177
degrade output quality. 3 If the jam is in the toner cartridge area but has not reached the fuser and roller area, reach inside and carefully pull the sheet straight forward and out. Do not pull the sheet straight up. This can damage the printer. Only use your hands to remove jammed media. Using - HP LaserJet 3200 | HP LaserJet 3200 Series Product - (English) User Guide - Page 178
output slot, raise the front cover part way with one hand. With the other hand, grasp the sheet and pull it toward you. 7 After removing all sheets and fragments of media, replace the toner cartridge, and close the printer door and the front paper path door. The product, in most cases, reprints - HP LaserJet 3200 | HP LaserJet 3200 Series Product - (English) User Guide - Page 179
faxing, copying, or scanning" on page 25). l The item was not loaded correctly. l The item was smaller than 2 by 3.5 inches (51 by 89 mm) (the size of a business card). Use the following table to solve problems related to moving media or documents through the scanner path parts. EN Resolving paper - HP LaserJet 3200 | HP LaserJet 3200 Series Product - (English) User Guide - Page 180
only be loaded one page at a time. Remove the document from the document feeder tray. Straighten the item, then reinsert it. Slide the guides against the sides the page out, because you can damage the scanner. To remove the page, see "Clearing jams from the scanner path areas" on page 177. Then, curl - HP LaserJet 3200 | HP LaserJet 3200 Series Product - (English) User Guide - Page 181
path area Use the following procedure to clear jams from the scanner area To clear jams from the scanner path area 1 Using both hands, pull the document release door (control panel) toward you. Make sure all pieces of media are removed, and then close the door. EN Resolving paper feed problems 179 - HP LaserJet 3200 | HP LaserJet 3200 Series Product - (English) User Guide - Page 182
4 To prevent jams in the future, make sure the special media lever is in the correct position for the document you are loading. See "Loading print media" on page 26. 180 Chapter 8 - Problem Solving and Product Maintenance EN - HP LaserJet 3200 | HP LaserJet 3200 Series Product - (English) User Guide - Page 183
reference pages to troubleshoot. These examples consist of the most common methods to remedy print quality problems. If you still have problems after trying the suggested remedies, see "HP sales and service offices" on page 253. See "Light print See "Light print See "Sent faxes See "Scanned - HP LaserJet 3200 | HP LaserJet 3200 Series Product - (English) User Guide - Page 184
187 See "Repeating See "Repeating image" on defects" on page 187 page 187 See "Toner smear" on page 188 See "Loose toner" on page 188 See "Page skew" See "Wrinkles See "Misformed on page 189 or 192 See "Blank pages" on page 193 182 Chapter 8 - Problem Solving and Product Maintenance EN - HP LaserJet 3200 | HP LaserJet 3200 Series Product - (English) User Guide - Page 185
the Finishing tab in your printer driver to turn EconoMode off. 2 At the control panel, use the COMMON SETTINGS menu to increase the toner density setting. 3 The contrast setting might be set to a lighter setting. 4 Try using a different type of media. Sent faxes too light or too dark The contrast - HP LaserJet 3200 | HP LaserJet 3200 Series Product - (English) User Guide - Page 186
"Reducing or enlarging copies for the current job" on page 123) or from the HP LaserJet Director. Dropouts 1 Make sure that the environmental specifications for the printer are maintained. 2 Remove the media from the paper insert tray, turn the stack over, and reinsert it. (The wrapper on many reams - HP LaserJet 3200 | HP LaserJet 3200 Series Product - (English) User Guide - Page 187
LaserJet toner cartridges" on page 216. 5 Adjust the setting from the front panel. 6 Contact the HP Customer Care for service. Lines 1 Print a few more pages to see if the problem corrects itself. 2 Clean the inside of the printer or run a manual cleaning page to clean the fuser. 3 Replace the toner - HP LaserJet 3200 | HP LaserJet 3200 Series Product - (English) User Guide - Page 188
in HP's paper specification guide. 5 See "Cleaning the scanner path" on page 213 and "Cleaning the print paper path" on page 211. 6 See "Managing HP LaserJet toner cartridges" on page 216. Replace the toner cartridge if maintenance procedures do not improve print quality. 186 Chapter 8 - Problem - HP LaserJet 3200 | HP LaserJet 3200 Series Product - (English) User Guide - Page 189
media type and quality meet HP specifications. Repeating defects 1 Print a few more pages to see if the problem corrects itself. 2 If the distance between defects is 1.5 in (38 mm) or 3.76 in (94 mm), the toner cartridge might need to be replaced. 3 See "Cleaning the print paper path" on page 211 - HP LaserJet 3200 | HP LaserJet 3200 Series Product - (English) User Guide - Page 190
specifications" on page 228). 4 Clean the inside of the printer or run a manual cleaning page to clean the fuser (see "Cleaning the print paper path" on page 211). 5 Replace the toner cartridge. Loose toner Loose toner, in this context, is defined as toner that can be rubbed off the page. 1 If you - HP LaserJet 3200 | HP LaserJet 3200 Series Product - (English) User Guide - Page 191
tray and try printing a few more pages to see if the problem corrects itself. 2 Verify that there are no torn pieces of media inside the printer. 3 Be sure to center the media with the paper guides. Also, verify that the paper guides are not adjusted too tightly or too loosely against the media - HP LaserJet 3200 | HP LaserJet 3200 Series Product - (English) User Guide - Page 192
to see if the problem corrects itself. 2 Make sure that the environmental specifications for the printer are maintained. Scanned images are too light or too dark 1 Adjust the resolution and/or contrast setting(s) from the dialog box that appears after you click Scan on the HP LaserJet Director. 2 If - HP LaserJet 3200 | HP LaserJet 3200 Series Product - (English) User Guide - Page 193
for service. See "HP Customer Care" on page 251. White spots on black 1 Print a few more pages to see if the problem corrects itself. 2 Make sure that media type and quality meet HP specifications. 3 Make sure that the environmental specifications for the printer are maintained. 4 Replace the toner - HP LaserJet 3200 | HP LaserJet 3200 Series Product - (English) User Guide - Page 194
to the printer driver (see "Gaining access to the printer driver" on page 105). b Click the Paper tab. c In the Optimize for list, select the type of paper you are using. This setting affects printer speed and fuser temperature. Black page 1 The toner cartridge might not be installed correctly - HP LaserJet 3200 | HP LaserJet 3200 Series Product - (English) User Guide - Page 195
cartridge before you installed it. 2 Replace the toner cartridge. 3 Print a self-test page. Wrinkles or creases 1 Print a few more pages to see if the problem corrects itself. 2 Make sure that the environmental specifications for the printer are maintained. 3 Turn over the stack of paper in the - HP LaserJet 3200 | HP LaserJet 3200 Series Product - (English) User Guide - Page 196
sure the media type and quality meet HP specifications. 6 If envelopes are creasing, try storing envelopes so that they lie flat. Tire tracks This defect occurs when the toner cartridge needs to be changed. Replace the toner cartridge. 194 Chapter 8 - Problem Solving and Product Maintenance EN - HP LaserJet 3200 | HP LaserJet 3200 Series Product - (English) User Guide - Page 197
the problem. Message ###: [GROUP NAME] ONETOUCH/SPEED DIAL 50.X FUSER ERROR 51 LASER ERROR 52 SCANNER ERROR 53.X PRINTER ERROR 54.X PRINTER ERROR 55 DC CONTROLLER ERROR Cause The product is waiting for you to press a programmed one-touch key or to enter a speed-dial code to a group-dial code. The - HP LaserJet 3200 | HP LaserJet 3200 Series Product - (English) User Guide - Page 198
62.X PRINTER ERROR The product has experienced an internal hardware error. Disconnect the power cable from the product, wait at least 30 seconds, then reconnect the power cable and wait for the product to initialize. If the message does not clear, the product will need service. 79 SERVICE - HP LaserJet 3200 | HP LaserJet 3200 Series Product - (English) User Guide - Page 199
tray was not picked up. Remove and reload the paper into the document feeder tray. FAX DOES NOT Attempts to redial a fax number failed or Call the recipient to ensure that fax ANSWER the redial on no answer option was turned machine is on and ready. off. Check that you are dialing the correct - HP LaserJet 3200 | HP LaserJet 3200 Series Product - (English) User Guide - Page 200
SEND FAX RECEIVE ERROR FAX SEND ERROR GROUP DIAL NOT ALLOWED IN GROUP GROUP IS FULL. [FAX] TO STARTT IN CLEANING MODE. PLEASE WAIT 1-3 MIN. Cause Solution During the fax transmission, the product Have sender resend the fax. If this ran out of memory. Only the pages that fit problem persists - HP LaserJet 3200 | HP LaserJet 3200 Series Product - (English) User Guide - Page 201
one copy. Press ENTER/MENU to clear the error. The remaining copies have been Use the HP LaserJet Director to make canceled due to low product memory ". See "Resolving fax problems" on page 149. NO DOCUMENT SENT The fax forwarding setting is on, and the Print the faxes in memory and have the - HP LaserJet 3200 | HP LaserJet 3200 Series Product - (English) User Guide - Page 202
door is open, or the toner cartridge is not installed properly. Make sure the printer door is closed. Check the toner cartridge for proper installation. See "To install the toner cartridge" in the Getting Started Guide for instructions. PRINTER PAPER The paper input tray is empty. TRAY IS EMPTY - HP LaserJet 3200 | HP LaserJet 3200 Series Product - (English) User Guide - Page 203
for another phone line. See "Resolving fax problems" on page 149. SCANNER RESERVED FOR PC SCAN The product is being used to create a scan by a PC. Wait until the PC scan has finished, cancel the scan from the PC software, or press STOP/CLEAR. SCANNING ERROR. CANNOT CONNTECT TO PC The product - HP LaserJet 3200 | HP LaserJet 3200 Series Product - (English) User Guide - Page 204
Common Macintosh problems This section covers the following common Macintosh problems: l Problems in the Chooser l Printing errors l USB problems l Selecting an alternate PPD l Renaming the printer driver l Resolving PostScript Errors 202 Chapter 8 - Problem Solving and Product Maintenance EN - HP LaserJet 3200 | HP LaserJet 3200 Series Product - (English) User Guide - Page 205
the printer software. See the Getting Started Guide for installation instructions. Product name does not appear in the "Select a PostScript Printer" box in the Chooser. Make sure the cables are connected correctly, the product is on, and the Ready light is on. Make sure the correct printer driver - HP LaserJet 3200 | HP LaserJet 3200 Series Product - (English) User Guide - Page 206
This error occurs when the software from a third-party for USB printers is not installed. USB card. When adding a third-party USB card, you might need Apple's USB Adapter Card Support software. The most current version of this software is available from Apple's website. 204 Chapter 8 - Problem - HP LaserJet 3200 | HP LaserJet 3200 Series Product - (English) User Guide - Page 207
Cause Solution The HP LaserJet This problem is caused by either a USB product software or hardware component. does not appear in the Macintosh Chooser after the driver is selected. Software troubleshooting Check that your Macintosh supports USB. Verify if your Macintosh has Mac OS 8.6 or later - HP LaserJet 3200 | HP LaserJet 3200 Series Product - (English) User Guide - Page 208
Problem Cause The HP LaserJet 3200 product does not appear in the All-in-one setup utility. Solution Software troubleshooting Check that your Macintosh supports USB. Verify if your Macintosh has Mac OS 8.6 or later. Hardware troubleshooting Check that the printer is turned on. Verify that the USB - HP LaserJet 3200 | HP LaserJet 3200 Series Product - (English) User Guide - Page 209
will have to go back into the Chooser and reselect it. Use the Set Printer Name feature in the HP LaserJet Utility to rename the printer driver. This will not work for the fax or scanner driver. Resolving PostScript Errors The following situations are PS language specific and may occur when several - HP LaserJet 3200 | HP LaserJet 3200 Series Product - (English) User Guide - Page 210
600 dots per inch, reduce the complexity of the page, or install more memory. VM Error Font Error Select unlimited downloadable fonts from printer driver. Range Check Font Error Select unlimited downloadable fonts from printer driver. 208 Chapter 8 - Problem Solving and Product Maintenance EN - HP LaserJet 3200 | HP LaserJet 3200 Series Product - (English) User Guide - Page 211
like to change all default settings back to the factory default settings, including the fax header and company name, following the instructions below. To reset the product 1 Press ENTER/MENU. 2 Use the < or > key to select SERVICE and then press ENTER/ MENU. 3 Use the < or > key to select RESTORE - HP LaserJet 3200 | HP LaserJet 3200 Series Product - (English) User Guide - Page 212
l HP All In One Software folder l ReadIris folder l DRS6 Files folder l HP LaserJet 3200 Fax l HP LaserJet 3200 Print l HP LaserJet 3200 Scan l HP LaserJet 3200 USB l TWAIN Data Sources folder l HP Scan DS l HP LaserJet 3200 (PPD) l All In One Prefs l Readiris Prefs l HP LaserJet 3200 communications - HP LaserJet 3200 | HP LaserJet 3200 Series Product - (English) User Guide - Page 213
section provides the following topics: l Cleaning the print paper path l Cleaning the scanner path l Recalibrating the scanner l Managing HP LaserJet toner cartridges l Using Memory (DIMMs) l Installing a new document scanner separation pad Cleaning the print paper path Use this process if you are - HP LaserJet 3200 | HP LaserJet 3200 Series Product - (English) User Guide - Page 214
The device displays the message IN CLEANING MODE until this process is completed. 212 Chapter 8 - Problem Solving and Product Maintenance EN - HP LaserJet 3200 | HP LaserJet 3200 Series Product - (English) User Guide - Page 215
if there are smudges or other marks on documents or scans of documents. Before cleaning the HP LaserJet 3200 product, disconnect it from the power source. To clean the scanner path 1 Press the two printer door release latches, and open the printer door. 2 If the long, white strip on the inside of - HP LaserJet 3200 | HP LaserJet 3200 Series Product - (English) User Guide - Page 216
of the six rollers in the scanner area for dirt or debris. Clean any dirty rollers with a lint-free cloth (such as lens tissues) dampened with a small amount of isopropyl alcohol. CAUTION Do not spray alcohol or any other liquid directly into the HP LaserJet 3200 product. Doing so can damage the - HP LaserJet 3200 | HP LaserJet 3200 Series Product - (English) User Guide - Page 217
of alcohol. 6 Using a dry, lint-free cloth, wipe rollers, pads, and feet in a sideto-side motion to remove loosened dirt. 7 After the alcohol inside the scanner area has dried completely, close the document release door. 8 Go to "Recalibrating the - HP LaserJet 3200 | HP LaserJet 3200 Series Product - (English) User Guide - Page 218
at the factory. However, you may need to recalibrate the scanner if you notice that sent faxes, copies, or items scanned to the computer have black or white lines running through them. To recalibrate the scanner 1 Clean the HP LaserJet 3200 product before recalibrating it. (See "To clean the - HP LaserJet 3200 | HP LaserJet 3200 Series Product - (English) User Guide - Page 219
To join this recycling effort, follow the instructions provided in the box that contains the new toner cartridge. Extending toner life by redistributing toner Areas of faded print are often an indicator that the toner cartridge is near the end of its toner life. You can temporarily reestablish print - HP LaserJet 3200 | HP LaserJet 3200 Series Product - (English) User Guide - Page 220
release latches and open the printer door. 2 Using the handle on the toner cartridge, remove the toner cartridge from the product. 3 Shake the toner cartridge from side to side about two times per second to distribute the toner evenly. 218 Chapter 8 - Problem Solving and Product Maintenance EN - HP LaserJet 3200 | HP LaserJet 3200 Series Product - (English) User Guide - Page 221
4 Hold the cartridge by the handle, with the arrows facing the product, and slide the cartridge into the black grooves in the product. Rotate the cartridge firmly into place, close the printer door, and close the front paper path door. EN Product Maintenance 219 - HP LaserJet 3200 | HP LaserJet 3200 Series Product - (English) User Guide - Page 222
package and then touch bare metal on the printer. To install a DIMM, follow the instructions below: 1 Unplug the product. 2 Open the product memory door by gently pulling out and upward on the bottom edge until the door supports itself. 220 Chapter 8 - Problem Solving and Product Maintenance EN - HP LaserJet 3200 | HP LaserJet 3200 Series Product - (English) User Guide - Page 223
bag in which it came by grasping the chip on the top edge. 4 Position the DIMM chip over the outermost slot located closest to the printer memory door. The gold contacts should be pointing down and the cutouts should be on the left side. 5 Carefully press the DIMM chip into the slot - HP LaserJet 3200 | HP LaserJet 3200 Series Product - (English) User Guide - Page 224
door. Testing the DIMM installation To verify that the product registered the newly installed DIMM, print a configuration report. See "Printing a configuration report" on page 48. The configuration reports lists the amount of memory the product is using. 222 Chapter 8 - Problem Solving and Product - HP LaserJet 3200 | HP LaserJet 3200 Series Product - (English) User Guide - Page 225
surface of the DIMMs' antistatic package, then touch bare metal on the product. 1 Unplug the product. 2 Open the product memory door by gently pulling out and upward on the bottom edge until the door supports itself. 3 Unlock the cam latches by pressing them outward. EN Product Maintenance 223 - HP LaserJet 3200 | HP LaserJet 3200 Series Product - (English) User Guide - Page 226
4 Grasp the DIMM chip on the top edge, gently pull straight up, and then remove the chip from the product. CAUTION Store the DIMM chip in an antistatic bag. 5 Close the product memory door. 224 Chapter 8 - Problem Solving and Product Maintenance EN - HP LaserJet 3200 | HP LaserJet 3200 Series Product - (English) User Guide - Page 227
Installing a new document scanner separation pad The document scanner separation pad is a user-replacable part that is ordered as part of a kit for the HP LaserJet 3200 product. The separation pad kit for document scanner path - part number RY7-5055-000CN - contains three pieces: l Document scanner - HP LaserJet 3200 | HP LaserJet 3200 Series Product - (English) User Guide - Page 228
226 Chapter 8 - Problem Solving and Product Maintenance EN - HP LaserJet 3200 | HP LaserJet 3200 Series Product - (English) User Guide - Page 229
Specifications Introduction This section contains product specifications and regulatory information. EN Introduction 227 - HP LaserJet 3200 | HP LaserJet 3200 Series Product - (English) User Guide - Page 230
: -20° C to 40° C (toner cartridge) -20° C to 60° C (device) Humidity: 10% to 90% relative humidity (no condensation) Location Memory Place product on sturdy, level surface in a well-ventilated area. Memory 8 megabytes (MB) (HP LaserJet 3200 and 3200se) 16 MB (HP LaserJet 3200m) 228 Chapter - HP LaserJet 3200 | HP LaserJet 3200 Series Product - (English) User Guide - Page 231
transmission speed Margins for printed pages Fax compatibility Fax coding schemes Modem speed Speed dialing Distinctive ring detect Fax resolution Specification 3 seconds/page (ITU-T When optional printer languages (such as PostScript Level 2 emulation) are installed, the printer automatically - HP LaserJet 3200 | HP LaserJet 3200 Series Product - (English) User Guide - Page 232
to 200% 6.3 Bel sound power level Scanning specifications Description Specification Margins for scanned items .12 in (3.05 mm) right and left .16 in (4.06 mm) top and bottom Scanner Duty Cycle 2,000 single-sided items per month Scan resolution 600 PPI color 230 Chapter A - Specifications - HP LaserJet 3200 | HP LaserJet 3200 Series Product - (English) User Guide - Page 233
in this manual. Paper that does not meet these guidelines can cause the following problems: l Poor print quality l Increased jams l Premature wear on the printer, requiring repair For more information regarding paper or other print media that is not included in this user guide, refer to the - HP LaserJet 3200 | HP LaserJet 3200 Series Product - (English) User Guide - Page 234
copy output, and incoming faxes. Use this table to determine equivalent points in weight specifications other than U.S. bond weight. For example, to determine the equivalent of 20 lb. U.S. bond weight paper in U.S. cover weight, locate the bond weight in the second column and scan across the row to - HP LaserJet 3200 | HP LaserJet 3200 Series Product - (English) User Guide - Page 235
Refer to Non-operating Magnetic Field Emissions, IATA Packaging Instructions printer is certified as a "Class 1" laser product under the U.S. Department of Health and Human Services user operation. Using controls, making adjustments, or performing procedures other than those specified in this manual - HP LaserJet 3200 | HP LaserJet 3200 Series Product - (English) User Guide - Page 236
installation. This equipment generates, uses, and can radiate radio frequency energy. If is not installed and used in accordance with the instructions . Any changes or modifications to the printer that are not expressly approved by HP could void the user's authority to operate this equipment. Use - HP LaserJet 3200 | HP LaserJet 3200 Series Product - (English) User Guide - Page 237
to make the necessary modifications in order to maintain uninterrupted service. If trouble is experienced with this equipment, please see the numbers in the front of this manual for repair and (or) warranty information. If the trouble is causing harm to the telephone network, the telephone company - HP LaserJet 3200 | HP LaserJet 3200 Series Product - (English) User Guide - Page 238
includes the toner cartridge, the supports for trays and bins, the power cord and the telephone cord. It is recommended that the customer install an AC for any person to use a computer or other electronic device, including fax machines, to send any message unless such message clearly contains, in a - HP LaserJet 3200 | HP LaserJet 3200 Series Product - (English) User Guide - Page 239
, and safety requirements as prescribed in the appropriate Terminal Equipment Technical Requirement document(s). The Department does not guarantee the equipment will operate to the user's satisfaction. Before installing this equipment, users should ensure that it is permissible for the equipment - HP LaserJet 3200 | HP LaserJet 3200 Series Product - (English) User Guide - Page 240
support, contact Hewlett-Packard at the phone numbers provided in the front of this user guide. New Zealand Telecom Regulatory Notices This device may be subject to ringing or bell tinkle when certain other devices are connected to the same line. If this occurs, the problem should not be referred - HP LaserJet 3200 | HP LaserJet 3200 Series Product - (English) User Guide - Page 241
to ISO/IEC Guide 22 and EN 45014 Manufacturer's Name: Hewlett-Packard Company Manufacturer's Address: 11311 Chinden Boulevard Boise, Idaho 83714-1021, USA declares, that the product Product Name: LaserJet 3200 Series (Printer/Fax/Scanner/Copier) Model Number: C7052A, C7053A, C7055A Product - HP LaserJet 3200 | HP LaserJet 3200 Series Product - (English) User Guide - Page 242
program Hewlett-Packard Company is committed to providing quality products in an environmentally sound manner. This HP LaserJet printer has ENERGY STAR is a U.S. registered service mark of the U.S. EPA. As an ENERGY STAR partner, Hewlett-Packard Company has determined that this product meets - HP LaserJet 3200 | HP LaserJet 3200 Series Product - (English) User Guide - Page 243
, you may be able to select a "draft" mode, which uses about 50% less toner, thereby extending the life of the toner cartridge. This is only available using printer driver properties when printing or making copies from the software. Paper use Depending on the type of program you use, you may be able - HP LaserJet 3200 | HP LaserJet 3200 Series Product - (English) User Guide - Page 244
htm Europe: http://www.hp.com/pays/eur_supplies/english/planetpartners/ Paper This printer is suited for the use of recycled papers when the paper meets the guidelines outlined in the Print Media Guide for HP LaserJet Printers. This printer is suited for the use of recycled paper according to DIN 19 - HP LaserJet 3200 | HP LaserJet 3200 Series Product - (English) User Guide - Page 245
Sheets (MSDS) for the toner cartridge and print drum can be obtained by going to HP's website at http:// www.hp.com/go/msds and selecting HP LaserJet Printer Supplies. If you are in the U.S. or Canada and do not have access to the Internet, call U.S. HP First (fax-on-demand service) at 1-800-2319300 - HP LaserJet 3200 | HP LaserJet 3200 Series Product - (English) User Guide - Page 246
244 Chapter A - Specifications EN - HP LaserJet 3200 | HP LaserJet 3200 Series Product - (English) User Guide - Page 247
Service and Support Information Warranty information Hewlett-Packard limited warranty statement HP LaserJet 3200 product ONE-YEAR LIMITED WARRANTY 1 HP warrants to you, the end-user customer, that HP hardware, accessories, and supplies will be free from defects in materials and workmanship - HP LaserJet 3200 | HP LaserJet 3200 Series Product - (English) User Guide - Page 248
resulting from (a) improper or inadequate maintenance or calibration; (b) software, interfacing, parts or supplies not supplied by HP; (c) unauthorized modification or misuse; (d) operation outside of APPLICABLE TO THE SALE OF THIS PRODUCT TO YOU. 246 Chapter B - Service and Support Information EN - HP LaserJet 3200 | HP LaserJet 3200 Series Product - (English) User Guide - Page 249
Use the original shipping container and packaging materials, if possible. l Include samples that illustrate the problems you are having, if applicable. l Include five sheets of the paper or other media that are causing trouble in printing, scanning, faxing, or copying. EN Warranty information 247 - HP LaserJet 3200 | HP LaserJet 3200 Series Product - (English) User Guide - Page 250
accessories that are not required to complete the repair (manuals, cleaning supplies, etc.). What needs to be done? 1. Describe the conditions of the failure. (What was the failure? What were you doing when the failure occurred? What software were you running? Is the failure repeatable?) 2. If the - HP LaserJet 3200 | HP LaserJet 3200 Series Product - (English) User Guide - Page 251
your use of the accompanying software unless you have a separate signed agreement with HP. License Grant. HP grants you a license to use one copy of the software. "Use" means storing, loading, installing, executing, or displaying the software. You may not modify the software or disable any licensing - HP LaserJet 3200 | HP LaserJet 3200 Series Product - (English) User Guide - Page 252
regulation or contract clause), whichever is applicable. You have only those rights provided for such software and any accompanying documentation by the applicable FAR or DFARS clause or the HP standard software agreement for the product involved. 250 Chapter B - Service and Support Information EN - HP LaserJet 3200 | HP LaserJet 3200 Series Product - (English) User Guide - Page 253
services. World Wide Web URL - For information specific to the HP LaserJet 3200 product: http://www.hp.com/support/lj3200/ America Online - America Online/Bertelsmann is available in the U.S., Austria, France, Germany, Switzerland, and the U.K. - Printer drivers, updated HP printer software - HP LaserJet 3200 | HP LaserJet 3200 Series Product - (English) User Guide - Page 254
apply. Have your system nearby and your serial number ready when calling. If you know your printer needs repair, call 1-800-243-9816 to locate your nearest HP-Authorized service provider, or call 208-323-2551 for HP centralized service dispatch. Post-warranty telephone assistance is available to - HP LaserJet 3200 | HP LaserJet 3200 Series Product - (English) User Guide - Page 255
Nan Lu Chao Yang District Beijing 100022, China Phone: +86-10-6564-5959 Fax: +86-10-6566-8280 Service and Support Hewlett-Packard 351 Burwood Hwy Forest Hill VIC 3131 Phone: (61) (3) 8877-5786 Belgium Hewlett-Packard Belgium S.A. NV Boulevard de la Woluwe-Woluwedal 100102 B-1200 Brussels Phone: (32 - HP LaserJet 3200 | HP LaserJet 3200 Series Product - (English) User Guide - Page 256
619-6512 Hungary Hewlett-Packard Asia Pacific Ltd. 19/F Cityplaza One, 111 King's Road, Taikoo Shing Hong Kong SAR Phone: (852) 2599-7777 Fax: (852) 2506-9261 Hardware Repair Center: Phone: (852) 2599-7000 Extended Warranty Support: Phone: (852) 2599-7000 Hewlett-Packard Magyarország Kft. Neumann - HP LaserJet 3200 | HP LaserJet 3200 Series Product - (English) User Guide - Page 257
70 02 Singapore Hewlett-Packard Singapore (Sales) Pte Ltd 450 Alexandra Road Singapore (119960) Phone: (65) 275-3888 Fax: (65) 275-6839 Hardware Repair Center and Customer Information Center: Phone: (65) 272-5300 Extended Warranty Support: Phone: (65) 272-5333 EN HP sales and service offices 255 - HP LaserJet 3200 | HP LaserJet 3200 Series Product - (English) User Guide - Page 258
Sweden Hewlett-Packard Sverige AB Skalholtsgatan 9 S-164 97 Kista Phone: (46) (8) 444-2000 Fax: (46) (8) 444-2666 Ukraine Hewlett-Packard Trading S.A. 14, Bekhterevskiy Pereulok, Block E 04053 Kiev Phone: (380) 44 490 61 20 Fax: (380) 44 490 61 21 256 Chapter B - Service and Support Information - HP LaserJet 3200 | HP LaserJet 3200 Series Product - (English) User Guide - Page 259
dynamic random-access memory (SDRAM) dual in-line memory module (DIMM) HP LaserJet Toner Cartridge HP LaserJet size C printer parallel cable (IEEE-1284) USB cable Paper Input Support Paper Output Support Document Feeder Support Document Output Support Document Legal Extension Description - HP LaserJet 3200 | HP LaserJet 3200 Series Product - (English) User Guide - Page 260
Guide for HP documentation LaserJet printers Printing supplies HP MultiPurpose Paper HP LaserJet Paper Transparencies Compatible with the HP LaserJet 3200 product. A guide to using paper and other print media with HP LaserJet printers. HP brand paper for a variety of uses. Premium HP brand paper - HP LaserJet 3200 | HP LaserJet 3200 Series Product - (English) User Guide - Page 261
or missing, contact Hewlett-Packard Support. In the United States and Canada: Request by Internet Request by Phone: Request by Fax: Request by Mail: http://www.software.hp.com 661-257-5565 (Mon. - Sat., 24 hours a day) 661-257-6995 U.S. Driver Fulfillment for Hewlett-Packard P.O. Box 907 Santa - HP LaserJet 3200 | HP LaserJet 3200 Series Product - (English) User Guide - Page 262
260 Chapter B - Service and Support Information EN - HP LaserJet 3200 | HP LaserJet 3200 Series Product - (English) User Guide - Page 263
with both of these, including some HP JetDirect print server models. actual size The size of the page when it was scanned (not enlarged using zoom in or added to an item. bit depth The number of bits used to process scanned images. The greater the number of bits, the more levels of gray that can - HP LaserJet 3200 | HP LaserJet 3200 Series Product - (English) User Guide - Page 264
and select among devices (such as printers, file servers, or other computers) connected to the network. collapse The process of reducing a sticky note to an icon. collate The process of printing a multiple-copy job in sets. When collate is selected, the HP LaserJet 3200 product prints an entire set - HP LaserJet 3200 | HP LaserJet 3200 Series Product - (English) User Guide - Page 265
the fax number. dots per inch (dpi) A measurement of resolution used for scanning and printing. Generally, more dots per inch mean a higher resolution, a greater amount of visible detail in the image, and a larger file size. EconoMode Economode is a toner-saving feature on your HP LaserJet product - HP LaserJet 3200 | HP LaserJet 3200 Series Product - (English) User Guide - Page 266
number of dots. .hpd .HPD files are scanned documents that are saved using the HP LaserJet Document Manager. HP JetDirect print server An external, standalone print server. To use the HP LaserJet 3200 product on the network, you can connect the product (or a printer) to the print server, instead of - HP LaserJet 3200 | HP LaserJet 3200 Series Product - (English) User Guide - Page 267
you to begin faxing, copying, or scanning the document. HP Web JetAdmin software and HP JetAdmin software Network peripheral management software that lets you configure and manage from a computer any peripheral connected to an HP JetDirect print server. For the HP LaserJet 3200 product, you may - HP LaserJet 3200 | HP LaserJet 3200 Series Product - (English) User Guide - Page 268
operating systems. node A computer (server or user) or peripheral, such as the HP LaserJet 3200 product, that is connected to a network. Optical Character Recognition (OCR) software OCR software converts an electronic image of text, such as a scanned document, into a form word processor, spreadsheet - HP LaserJet 3200 | HP LaserJet 3200 Series Product - (English) User Guide - Page 269
print server See HP JetDirect print server. printer driver A printer driver is a program that enables your applications to access your product's features. A printer driver translates an applications's formatting commands (such as page breaks and font selection) into a printer language (such as - HP LaserJet 3200 | HP LaserJet 3200 Series Product - (English) User Guide - Page 270
Protocol over Internet Protocol). In order for the HP LaserJet 3200 product to work on the network, you must scanners and software. Using a TWAINcompliant scanner with a TWAIN-compliant program, you can initiate a scan whether the printer will place the watermark on the first page only or all - HP LaserJet 3200 | HP LaserJet 3200 Series Product - (English) User Guide - Page 271
tools such as Explorer and Print Manager. When the HP LaserJet 3200 product (or any printer) is shared using Windows sharing, network users need to install the printer drivers using the Add Printers utility in the Windows Printers folder. zoom in To make a page larger on the screen so you can - HP LaserJet 3200 | HP LaserJet 3200 Series Product - (English) User Guide - Page 272
270 Chapter - Glossary EN - HP LaserJet 3200 | HP LaserJet 3200 Series Product - (English) User Guide - Page 273
67 both sides, printing on instructions for 112 troubleshooting 161 breaking paper 173 bulk returns 242 business cards, loading 28 busy signals canceling faxes after 64 delayed faxing 59 group faxes 57 buttons control panel 18 HP LaserJet Director 33 C calibrating scanner 216 call reports, printing - HP LaserJet 3200 | HP LaserJet 3200 Series Product - (English) User Guide - Page 274
entering from control panel 78 formatting codes 168 garbled 159 misformed 190 checklists fax setup 149 troubleshooting 148 circuit capacity 228 cleaning alcohol 214 doors 213 glass 214 print path 211 rollers 214 scanner path 213 clearing document feeder 196 faxes from memory 89 jams in input areas - HP LaserJet 3200 | HP LaserJet 3200 Series Product - (English) User Guide - Page 275
59 deleting all codes 76 faxes from memory 89 group-dial codes 75 one-touch keys 72 speed-dial codes 72 depth 228 devices, shared 152 dial tone detection, disabling 85 dial tones, none 199 dialing calling cards 77 character limits for 154 instructions for 55 international 77, 78 manually 77 pauses - HP LaserJet 3200 | HP LaserJet 3200 Series Product - (English) User Guide - Page 276
, paper weight 232 error correction 97 Error light 18, 148 error messages, resolving 195 error reports, printing 45 Europe, website for 242 European support 252 European Union regulatory information 238 Express Exchange repair service 247 extension phones receiving faxes from 93 troubleshooting 155 - HP LaserJet 3200 | HP LaserJet 3200 Series Product - (English) User Guide - Page 277
paper, problems with 23 graphics See also image quality, troubleshooting adding using HP LaserJet Document Manager (Windows) or HP LaserJet Workplace (Mac OS) 35 converting to text 138 fax resolution 62, 63 saving scans as 138 gray backgrounds, troubleshooting 189 grounding 220 group-dial codes - HP LaserJet 3200 | HP LaserJet 3200 Series Product - (English) User Guide - Page 278
Supplies Environmental Program 241 HP repair services 247 HP Sales and Service offices 253 HP Support Assistant compact disc 251 HP Workplace using 35 humidity, operating environment 228 I IC CS-03 requirements 237 icons, user guide 12 image quality, troubleshooting black pages 192 character - HP LaserJet 3200 | HP LaserJet 3200 Series Product - (English) User Guide - Page 279
152 long distance dialing alternate, one-touch keys for 73 prefixes 55 loose toner, troubleshooting 188 M Macintosh uninstalling software from 210 maintenance 211 making copies 121 manual answer mode 90 manual dialing 77 manual redialing 60 margins faxing 229 scanning 230 Material Safety Data Sheet - HP LaserJet 3200 | HP LaserJet 3200 Series Product - (English) User Guide - Page 280
56, 70 restoring defaults 41 troubleshooting 153 online support services 251 optical character recognition (OCR) HP LaserJet Director button 34 troubleshooting 168 using 138 ordering accessories and supplies 251 paper 258 paper specification guide 258 parts 257 software 259 orientation, page 28 - HP LaserJet 3200 | HP LaserJet 3200 Series Product - (English) User Guide - Page 281
printing 49 power consumption 228, 240 power loss pending faxes, affect on 59 power, troubleshooting 160 prefixes, dialing 84 preventing jams 25, 28, 29 print cartridges. See toner cartridges print jobs, stopping 111 print path, cleaning 211 printer drivers for 103 duty cycle 229 not responding 160 - HP LaserJet 3200 | HP LaserJet 3200 Series Product - (English) User Guide - Page 282
257 removing 223 testing 222 Ready light 18, 148 recalibrating scanner 216 receipts, loading 27 receiving faxes extension phones 93 from silent machines 94 instructions for 65 to computer 99 troubleshooting 155 recycling paper 242 plastics 241 supplies 241 toner cartridges 216 Redial/Pause key - HP LaserJet 3200 | HP LaserJet 3200 Series Product - (English) User Guide - Page 283
paper 23, 25 sending faxes ad-hoc groups 58 delaying 59 from memory 59 group-dial codes 57 multiple recipient 57 one recipient 55 troubleshooting 153 using software 98 separation pads installing scanner 225 part number 257 servers. See HP JetDirect print servers; printer drivers service information - HP LaserJet 3200 | HP LaserJet 3200 Series Product - (English) User Guide - Page 284
228 fax 229 memory 228 paper 23, 231 paper guide, ordering 258 printer 229 product 228 scanning 230 transportation 233 specks, troubleshooting 186 speed copying 230 EconoMode 111 fax transmission 157 faxing 229 modem 157, 229 printer resolution 115 printing 229 scanning 167 speed-dial codes control - HP LaserJet 3200 | HP LaserJet 3200 Series Product - (English) User Guide - Page 285
faxing 158 saving 111 smeared 188 toner cartridges duty cycle 216 installation, troubleshooting 187 life span 216 low 183 Material Data Safety Sheet 243 part numbers 257 protecting 175 recycling 216, 241 redistributing toner 217 removing before service 247 tones, dial 199 toolbars, HP LaserJet - HP LaserJet 3200 | HP LaserJet 3200 Series Product - (English) User Guide - Page 286
194 toner cartridge installation 187 USB ports 160 voice calls 155 voice messaging services 156 white spots 191 wrinkling 193 wrong size pages 161, 164 turning off HP LaserJet Director 34 TWAIN troubleshooting 166 using 142 U unblocking fax numbers control panel, using 67 uninstalling software 210 - HP LaserJet 3200 | HP LaserJet 3200 Series Product - (English) User Guide - Page 287
- HP LaserJet 3200 | HP LaserJet 3200 Series Product - (English) User Guide - Page 288
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