HP LaserJet 5000 HP Printers - Supported Citrix Presentation Server environmen
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- HP LaserJet 5000 | HP Printers - Supported Citrix Presentation Server environmen - Page 1
driver versions 14 HP Deskjet printers and supported driver versions 15 LIDIL HP Deskjet printers...18 Using HP ink-based All-in-One and Photosmart printers 19 HP Designjets and supported driver versions 22 Resolved issues...22 Unresolved issues ...24 Microsoft issues ...24 Supported printing - HP LaserJet 5000 | HP Printers - Supported Citrix Presentation Server environmen - Page 2
tests. What's new • The table of HP supported printers and drivers has been updated • Content updated with XenApp™ 5.0 test results Versions of Terminal Server and Citrix supported by HP • Microsoft Windows Server 2008 x64 Edition Terminal Services - Citrix XenApp™ 5.0 • Microsoft Windows Server - HP LaserJet 5000 | HP Printers - Supported Citrix Presentation Server environmen - Page 3
printers and network printers. The feature testing performed by HP is very similar to the Citrix Interoperability Test Kit for the Citrix Ready program. In addition to the feature testing that is part of the Citrix Ready program, HP performs stress testing of its print drivers. Stress Testing HP - HP LaserJet 5000 | HP Printers - Supported Citrix Presentation Server environmen - Page 4
201 Win2003-x64: use HP LaserJet 1100 driver included in the Windows OS HP-supported drivers* Host-based Not Supported Not Supported Not Supported Win2k/XP/2003: 5.60.1604.0 Win2003-x64: Not Supported N/A N/A Not Supported Not Supported Not Supported N/A PS N/A N/A N/A N/A N/A Win2k/XP/2003/2003 - HP LaserJet 5000 | HP Printers - Supported Citrix Presentation Server environmen - Page 5
Not Supported Not Supported Not Supported N/A Not supported PS N/A N/A Win2k/XP/2003: 4.3.2.172 Win2003-x64: use HP LaserJet 1200 driver included in the Windows OS Win2k/XP/2003: 60.5.17.2 Win2003-x64: Use HP LaserJet 1200 driver included in the Windows OS N/A Win2k/XP/2003: 61.063.461.42 Win2003 - HP LaserJet 5000 | HP Printers - Supported Citrix Presentation Server environmen - Page 6
.78.41 Win2003-x64: Use HP Color LaserJet 4550 driver included in the Windows OS N/A Win2k/XP/2003/2003x64: 60.053.45.00 HP-supported drivers* Host-based N/A N/A N/A Not Supported N/A N/A N/A N/A N/A N/A N/A N/A Not supported N/A PS N/A Win2k/XP/2003/2003x64: 60.063.461.42 Use the UPD N/A Win2k/XP - HP LaserJet 5000 | HP Printers - Supported Citrix Presentation Server environmen - Page 7
HP-supported drivers* Host-based N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A PS Win2k/XP/2003/2003- x64: 60.061.447.00 Win2k/XP/2003/2003- x64: 61.072.48.00b Win2k/XP/2003: 60.034.41.00 Win2003-x64: Use LJ2400 driver Win2k/XP/2003/2003x64: 61.071.661.41 Win2k/XP/2003/2003x64: 61.063.461.42 - HP LaserJet 5000 | HP Printers - Supported Citrix Presentation Server environmen - Page 8
included in the Windows OS HP-supported drivers* Host-based N/A Win2k/XP/2003: 61.063.461.41 Win2003-x64: Use the HP Color LaserJet 3550 driver N/A N/A N/A Win2k/XP/2003/2003x64: 60.32.42.00 Win2k/XP/2003/2003x64: 61.063.461.41 N/A N/A N/A N/A N/A N/A PS Win2k/XP/2003: 60.051.564.021 Win2003-x64 - HP LaserJet 5000 | HP Printers - Supported Citrix Presentation Server environmen - Page 9
-supported drivers* Host-based N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A PS Win2k/XP/2003: 3.0.8 Win2003-x64: use HP LaserJet 4100 driver included in the Windows OS Win2k/XP/2003/2003x64: 61.063.461.42 Win2k/XP/2003/2003x64: 61.063.461.42 Win2k/XP/2003/2003x64: 61.063.461.42 Win2k/XP/2003 - HP LaserJet 5000 | HP Printers - Supported Citrix Presentation Server environmen - Page 10
included in the Windows OS Win2k/XP/2003: 4.27.8100.410 Win2003-x64: use HP LaserJet 8100 driver included in the Windows OS HP-supported drivers* Host-based N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A PS Win2k/XP/2003/2003- x64: 61.071.661.41 Win2k/XP/2003/2003- x64: 61.063.345.00 Win2k/XP - HP LaserJet 5000 | HP Printers - Supported Citrix Presentation Server environmen - Page 11
x64: use HP LaserJet 9040 driver PCL5 Win2k/XP/2003: 60.33.176.32 PCL6 Win2k/XP/2003: 60.33.189.21 Win2003-x64: use HP LaserJet 9040 driver Win2k/XP/2003/2003x64: 61.071.661.41 Win2k/XP/2003/2003x64: 61.071.661.41 HP-supported drivers* Host-based N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A PS Win2k/XP - HP LaserJet 5000 | HP Printers - Supported Citrix Presentation Server environmen - Page 12
Print Driver is not supported in Citrix and Terminal Server environments. For autocreated printers, the HP Universal Print PCL 5 driver can be mapped to print to all PCL 5capable HP client printers or the HP Universal Print postscript (PS) emulation driver to all postscriptcapable HP client printers - HP LaserJet 5000 | HP Printers - Supported Citrix Presentation Server environmen - Page 13
machine such as via USB. If the printer is networked, automatic configuration is supported. For directly attached printers on the client, the UPD PCL driver defaults to black and white, no extra trays, no device-specific paper handling, etc. The UPD PS driver defaults to color, no extra trays, no - HP LaserJet 5000 | HP Printers - Supported Citrix Presentation Server environmen - Page 14
Business Inkjet printers and supported driver versions The table below identifies the HP Business Inkjet printers and associated drivers that are supported in Citrix environments by HP. These printers and printer drivers have been tested by HP. A description of the issue resolutions and known - HP LaserJet 5000 | HP Printers - Supported Citrix Presentation Server environmen - Page 15
supported. N/A HP Deskjet printers and supported driver versions HP recognizes the need for small inexpensive printing solutions print speeds in normal modes. • Robust networking capabilities, comparable to HP LaserJets. • Lower intervention rates with higher capacity paper trays and ink supplies - HP LaserJet 5000 | HP Printers - Supported Citrix Presentation Server environmen - Page 16
Yes Yes Yes HP-supported drivers* PCL Host-based Use OS Driver N/A Use OS Driver W2K/XP: OS Driver Use OS Driver Use OS Driver W2K/XP: OS Driver Use OS Driver W2K/XP: OS Driver W2K/XP: OS Driver W2K/XP: OS Driver W2K/XP: OS Driver Ver 4.3 Use OS Driver Use OS Driver W2K/XP: OS Driver W2K/XP - HP LaserJet 5000 | HP Printers - Supported Citrix Presentation Server environmen - Page 17
HP printer Deskjet 5150 series Supported in Citrix environment Yes HP-supported drivers* PCL Host-based Ver. 8.4.5 or Commercial slim driver N/A Deskjet 5440 series V.60.051.645 or Yes N/A Commercial slim driver Deskjet 5550/ 5551 Ver. 7.1.0 Yes or N/A Commercial slim driver - HP LaserJet 5000 | HP Printers - Supported Citrix Presentation Server environmen - Page 18
, are not recommended or supported in Citrix environments by HP. HP printer Deskjet 710/712/720/ 722 Supported in Citrix environment Not Supported PCL N/A HP-supported drivers* Host-based N/A Deskjet 810/812/815 Not Supported N/A N/A Deskjet 820Cse/Cxi Not Supported N/A N/A Deskjet 3300 - HP LaserJet 5000 | HP Printers - Supported Citrix Presentation Server environmen - Page 19
products in Citrix environments. Customers who wish to use HP ink-based All-in-One and Photosmart printers in Citrix environments may use the associated Deskjet printer driver. Using an associated Deskjet driver will limit product use to printing; all other product features will be available on - HP LaserJet 5000 | HP Printers - Supported Citrix Presentation Server environmen - Page 20
Not tested Not tested Not tested Not Supported Not Supported Not Supported Not Supported Not Supported PCL N/A HP-supported drivers* Host-based N/A N/A N/A N/A N/A Use Deskjet 5550 N/A Use Deskjet 5740 N/A Use Deskjet 5900 N/A Use Business Ink cp 1160 N/A Use Deskjet 6540 N/A Use - HP LaserJet 5000 | HP Printers - Supported Citrix Presentation Server environmen - Page 21
N/A PS 8700 Not Supported ** N/A * Driver versions more current than the versions stated in this table are also supported. PS N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A ** 7550, 7900, 8400 and 8700 are PCL3 devices but use 3 cartridge print - HP LaserJet 5000 | HP Printers - Supported Citrix Presentation Server environmen - Page 22
this issue. In general, the time it takes to autocreate a printer using the HP UPD or a discrete HP print driver version 60.xxx.xxx.xxx or 61.xxx.xx.xxx will be 10 seconds or longer, depending upon the performance and load of the print spooler and the Citrix server. This is due to the initialization - HP LaserJet 5000 | HP Printers - Supported Citrix Presentation Server environmen - Page 23
to the 60.x.x.x or 61.x.x.x driver versions available on hp.com. If one is not available, then use the HP Universal Print Driver. For existing 60.x.x.x drivers with these suspected issues it is strongly recommended to upgrade to the latest driver available on hp.com Autocreation of HP printer fails - HP LaserJet 5000 | HP Printers - Supported Citrix Presentation Server environmen - Page 24
: Is my HP printer supported in a Citrix environment by HP? Answer: Check the LaserJet, Business Inkjet, Designjet, Deskjet, and ink-based All-in-One and Photosmart printer sections of this white paper to see if your printer is listed as supported. Question: Is a certain HP print driver certified in - HP LaserJet 5000 | HP Printers - Supported Citrix Presentation Server environmen - Page 25
the LaserJet, Business Inkjet, Deskjet, and Ink-based All-in-One and Photosmart printer sections of this white paper. All support for a printer and print driver is claimed by HP and provided by HP. Question: How do I configure my Citrix server to map print drivers, use and configure the Citrix UPD - HP LaserJet 5000 | HP Printers - Supported Citrix Presentation Server environmen - Page 26
Apps, version 11.x HP LaserJet 3020 HP Universal, PCL, PS printers & 32-bit/64-bit drivers HP Officejet Pro K5400 HP Officejet Pro L7680 All-in-One HP Deskjet 5440 HP Business Inkjet 1100 HP Officejet 720 HP LaserJet 3200 HP LaserJet 4000 HP Designjet 4000 PostScript HP Color LaserJet 3000 - HP LaserJet 5000 | HP Printers - Supported Citrix Presentation Server environmen - Page 27
3000 Series PS(61.71.661.41) HP LaserJet 4000 Series PCL6 (4.27.4000.0) HP Business Inkjet 1100 Series (2.236.2.0) HP Deskjet D2300 Series (60.61.243.0) HP Deskjet 5400 Series (60.51.645.0) HP Designjet 4000ps PS3 (61.71.362.31) Known issues with network print server and HP printers and drivers No - HP LaserJet 5000 | HP Printers - Supported Citrix Presentation Server environmen - Page 28
print successfully. Printer model tested HP Deskjet D2360 HP LaserJet 3020 HP Officejet Pro K5400 HP Officejet Pro L7680 All-inOne Driver version tested HP Deskjet D2300 Series (60.61.243.0) HP LaserJet 3020 PCL 5e (60.5.72.21) & HP LaserJet 3020 PS (60.5.72.21) HP Officejet Pro K5400 Series (60 - HP LaserJet 5000 | HP Printers - Supported Citrix Presentation Server environmen - Page 29
from the HP Driver Support website. Setting changes were made to the HP LaserJet/Business Inkjet/Designjet/Deskjet printer installed locally on the client system, and then the client system connected to the Citrix XenApp™ server farm. The settings were propagated and the client was able to print - HP LaserJet 5000 | HP Printers - Supported Citrix Presentation Server environmen - Page 30
in the user's session and that the client could print successfully to the client's locally attached HP printers. Printer model tested HP Deskjet D2360 HP Officejet Pro K5400 HP LaserJet 3020 HP Officejet Pro L7680 All-in-One Driver version tested HP Deskjet D2300 Series (60.61.243.0) HP Officejet - HP LaserJet 5000 | HP Printers - Supported Citrix Presentation Server environmen - Page 31
in the user's session and that the client could print successfully to the client's locally attached HP printers. Printer model tested HP Deskjet D2360 HP Officejet Pro K5400 Driver version tested HP Deskjet D2300 Series (60.61.243.0) HP Officejet Pro K5400 Series (60.62.241.0) HP LaserJet 3020 - HP LaserJet 5000 | HP Printers - Supported Citrix Presentation Server environmen - Page 32
/Designjet/Deskjet printers and drivers listed above. Printer driver compatibility Description Some printer drivers can cause server problems when printing to client printers in the Citrix XenApp™ Server farm. Printing to a client printer with a problematic driver can result in a fatal system error - HP LaserJet 5000 | HP Printers - Supported Citrix Presentation Server environmen - Page 33
print successfully. Printer model tested HP Deskjet D2360 HP Officejet Pro K5400 Driver version tested HP Deskjet D2300 Series (60.61.243.0) HP Officejet Pro K5400 Series (60.62.241.0) HP LaserJet 3020 HP Officejet Pro L7680 All-in-One HP LaserJet 3020 PCL 5e (60.5.72.21) & HP LaserJet 3020 PS - HP LaserJet 5000 | HP Printers - Supported Citrix Presentation Server environmen - Page 34
XenApp™ Server clients need them. Replicating printer drivers in the server farm ensures that the XenApp™ Server client users can print to the client and network printers in the farm. Test methodology HP LaserJet/Business Inkjet/Designjet/Deskjet printers were attached to a Citrix XenApp™ Server - HP LaserJet 5000 | HP Printers - Supported Citrix Presentation Server environmen - Page 35
Known issues with printer driver replication and HP printers and drivers No issues were discovered when testing the Citrix XenApp™ Server printer driver replication feature using the HP LaserJet/Business Inkjet/Designjet/Deskjet printers and drivers listed above. Citrix-tested HP Scanners/All-in - HP LaserJet 5000 | HP Printers - Supported Citrix Presentation Server environmen - Page 36
and drivers for the Scanner/All-in-One device were either downloaded from the HP Driver Support website or installed from the CD-ROM supplied with the TWAIN compliant application. Printer model tested HP Officejet Pro L7680 All-in-One TWAIN driver version tested HP Officejet Pro L7600 Series - HP LaserJet 5000 | HP Printers - Supported Citrix Presentation Server environmen - Page 37
next release of Citrix XenApp™ Server and newer model HP LaserJet, Business Inkjet, Designjet, Deskjet printers and Scanner/All-in-One devices will be added to services. Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors
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HP printers supported in Citrix XenApp
Server environments
November 2008
Executive summary
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2
What’s new
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2
Versions of Terminal Server and
Citrix supported by HP
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2
Testing performed by HP
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3
HP LaserJet printers and supported driver versions
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4
HP Color printers with Edgeline Technology and supported driver versions
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12
Using the HP Universal Print Driver version 4.7 for Windows in Citrix environments
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12
The difference between the Citrix and HP UPDs
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13
Business Inkjet printers and supported driver versions
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14
HP Deskjet printers and supported driver versions
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15
LIDIL HP Deskjet printers
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18
Using HP ink-based All-in-One and Photosmart printers
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19
HP Designjets and supported driver versions
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22
Resolved issues
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22
Unresolved issues
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24
Microsoft issues
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24
Supported printing features
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24
Frequently asked questions
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24
Citrix-tested HP printers
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26
Testing methodology for HP printers
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26
Citrix-tested HP Scanners/All-in-One devices
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35
Testing methodology for HP All-in-One devices
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35
Planned future testing
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37
Feedback
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37