HP LaserJet 9040/9050 Service Manual - Page 213

Table 21. Numeric error messages (continued) Control panel message Event-log Description error message Recommended action 13.12.31 JAM IN LEFT ACCESSORY For help press 13.12.1F Media is jammed in the stapler unit. 1 Clear the jam. 2 Turn off the printer, and then turn the printer on again. 3 Send a staple job to the stapler. 4 Replace the stapler unit. 5 Replace the carriage assembly. 13.12.40 JAM IN LEFT ACCESSORY For help press 13.12.28 Media is present in the offset 1 module when power is turned on. 2 3 4 Clear the jam. Turn off the printer, and then turn the printer on again. Send two pages through for a test job. Replace the offset assembly. 13.12.41 JAM IN LEFT ACCESSORY For help press 13.12.29 The offset module did not reach its 1 target position. 2 Note This jam might be a hardware 3 malfunction if the failure repeats five consecutive times. 4 Clear the jam. Turn off the printer, and then turn the printer on again. Send two pages through for a test job. Replace the offset assembly. 13.12.42 JAM IN LEFT ACCESSORY For help press 13.12.2A 13.13.00 JAM INSIDE 13.13.00 DUPLEXER DOOR For help press 13.13.00 JAM INSIDE 13.13.00 LEFT DOOR For help press Media is jammed in the offset 1 module exit area. 2 3 4 z A page is jammed in the paper 1 path at the duplexer. z The trailing edge of the media 2 did not leave the duplexer paper sensor (PS2004) within a specified time. 3 z A page is jammed in the paper 1 path at the duplexer. z The trailing edge of the media 2 did not leave the duplexer paper sensor (PS2004) within a specified time. 3 Clear the jam. Turn off the printer, and then turn the printer on again. Send two pages through for a test job. Replace the offset assembly. Clear the jam in the indicated area. Close the door so that the printer attempts to clear the paper path. If the error persists, replace the duplexer. Clear the jam in the indicated area. Close the door so the printer attempts to clear the paper path. If the error persists, replace the duplexer. Control-panel messages 197