HP LaserJet 9040/9050 Service Manual - Page 224

Table 21. Numeric error messages (continued) Control panel message Event-log Description error message Recommended action 60.X PRINTER ERROR For help press 60.X Tray X is lifting the media to the top 1 of the tray for correct feeding, but something is preventing the lift 2 process. 3 2 Error in tray 2 4 3 Error in tray 3 5 6 7 Open tray X. Check tray X for obstructions. Remove and reseat tray X. Perform a service test. See page 213. Switch tray X with the other tray. If the error changes, the tray might be defective. If the error persists, replace the paper input unit. 62.X PRINTER ERROR To continue cycle power 62.X A printer error occurred, and X 1 corresponds to the following issue: 1 memory in DIMM slot 1 2 memory in DIMM slot 2 2 3 memory in DIMM slot 3 4 memory in DIMM slot 4 3 4 Turn off the printer, and then turn the printer on to continue. Reseat the DIMM. Move the DIMM to a different slot. Replace the DIMM. 64 PRINTER ERROR For help press alternates with To continue cycle power 66.11.00 INPUT DEVICE FAILURE For help press 64 66.11.00 A scan buffer error occurred. z A failure in an external input device occurred. z A lifting operation is not completed in the correct amount of time. 1 Turn off the printer, and then turn the printer on to continue. 2 Update the firmware to the latest version. 3 Reseat connections to the laser/scanner and DC controller. 4 If the error persists, replace the laser/scanner. 5 Replace the DC controller. 6 Make sure that the side of the tray is empty. 1 Make sure that the tray on the left side of the lift deck is empty. 2 Make sure that the paperpath connection unit is installed in the right side of the engine. 3 Check the connections. 4 Turn off the printer, and then turn the printer on to continue. 5 Send two pages through for a paper-path test. 6 Reseat the input device. 7 Replace the input device. 208 Chapter 7 Troubleshooting