HP LaserJet 9040/9050 Service Manual - Page 262
Communication troubleshooting, Communications check, Jetdirect configuration
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Communication troubleshooting Note Communications check Communication problems are normally the customer's responsibility. Time spent attempting to resolve these problems might not be covered by the Hewlett-Packard warranty. Refer the customer to the network administrator for assistance in troubleshooting network problems. Test message After the printer is installed, verify communications between the printer and the IBM-compatible computer. Type the following information at the MS-DOS prompt: C:\DIR>LPT1 then press ENTER to print to parallel port #1. The printer should print a directory listing of the C:\ directory. EIO troubleshooting The Jetdirect configuration page shown in figure 125 on page 229 contains valuable information about the current status of the EIO accessories. Before attempting to troubleshoot a network problem or notifying your network consultant of a problem, always print a configuration page. If an EIO accessory is installed, the Jetdirect configuration page also prints. See the HP Jetdirect Network Interface Configuration Guide for detailed explanations of network issues. Jetdirect configuration z If the EIO Jetdirect print server has successfully turned on and completed its internal diagnostics, the I/O CARD READY message will appear. If communication is lost, an I/O NOT READY message appears followed by a two digit error code. Consult the HP Jetdirect Network Interface Configuration Guide for further details and recommended action. z The "Network Statistics" column indicates the status of network activity. Bad packets, framing errors, un-sendable packets, and collisions should be minimal. If a high percentage (greater than 1%) of these occur, contact the network administrator. All of the statistics are set to zero when the printer is powered off. z A "Novell Status" block should state the Novell printer server name to which the printer is connected. If the Node Name reads "NPIxxxxxx" (xxxxxx = last six digits of the EIO LAN address), the EIO card has not been configured for a Novell server. This could indicate that the card is operating under an IPX protocol other than Novell. Consult with the network administrator if the Node Name is not present. z In the TCP/IP protocol block, the default IP address is "192.0.0.192." It is acceptable to operate the printer with this default address. The error message ARP DUPLICATE IP ADDRESS might appear in this block. This is also an acceptable error code if the TCP/IP protocol is not being used. Please check with the network administrator to determine the correct IP address for the printer. 246 Chapter 7 Troubleshooting